DOCSLIB.ORG

Breaking Barriers to Egovernment: Case Study Report

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Breaking Barriers to Egovernment: Case Study Report Prepared for the eGovernment Unit DG Information Society and Media European Commission Breaking Barriers to eGovernment Overcoming obstacles to improving European public services Modinis study Contract no. 29172 Breaking Barriers to eGovernment: Case Study Report Deliverable 2 15/12/2007 eGovernment Unit DG Information Society and Media European Commission 1. Executive Summary.............................................................................................................2 2. Introduction..........................................................................................................................4 Justification of case study selection ...............................................................................6 Methodology...................................................................................................................7 References.....................................................................................................................8 3. (Dis)Connected Citizenship? Exploring Barriers to eConsultation in Europe ....................10 Background ..................................................................................................................10 eConsultation: two-way governance in the digital age? ...............................................11 The embedded case studies ........................................................................................12 Conclusion: using ICTs for public engagement............................................................39 References...................................................................................................................40 4. Public Registries................................................................................................................42 Defining public registries ..............................................................................................42 A brief survey of public registries .................................................................................44 The embedded case studies ........................................................................................48 Conclusion ...................................................................................................................76 References...................................................................................................................77 5. Digital Citizen Rights .........................................................................................................79 Digital Citizen Rights: what should they entail? ...........................................................79 Conceptualising information rights ...............................................................................91 Conclusions................................................................................................................105 Appendix ....................................................................................................................107 References.................................................................................................................110 6. Cross Border eProcurement............................................................................................112 Background ................................................................................................................112 The embedded case studies ......................................................................................112 Conclusion .................................................................................................................142 7. Employment Mobility: Online job search in the EU..........................................................144 Background ................................................................................................................144 Online job search services in Europe.........................................................................144 Success of online job search .....................................................................................146 Why online job search is a good case study ..............................................................147 The embedded case studies ......................................................................................148 Conclusion .................................................................................................................168 References.................................................................................................................171 8. Conclusion.......................................................................................................................172 Case Study Report (Deliverable 2) 1. Executive Summary The Internet and related electronic information and communication technologies (ICTs) are being used increasingly in Europe to enhance the delivery of public services and citizens’ democratic engagements with government. However, many such innovations that could enhance government efficiency and effectiveness and be of benefit to citizens and businesses have been hampered by legal, organizational and other obstacles. The Breaking Barriers to eGovernment project is a three year study funded by the EC that aims to address this issue. The overall objective of the research is to identify and explore the barriers to eGovernment progression in Europe and suggest organizational and legal solutions to overcome these obstacles. Three research reports have been produced by the project team: a legal and institutional analysis of barriers to eGovernment (deliverable 1b); a case study report (deliverable 2); and a solutions report (deliverable 3). This report is deliverable 2, the case study report. The focus of this report is the discussion of five in-depth case studies carried out across Europe: eConsultation, Public Registries, Digital Citizen Rights, Cross Border eProcurement and Employment mobility. These five cases studies were selected to provide practical examples of case studies that varied across eGovernment applications (eDemocracy, ePublic Services, eCommerce and eAdministration); the five key goals of the i2010 eGovernment Action Plan (No citizen left behind, Making efficiency and effectiveness in public services a reality, Implementing high impact key services Strengthening participation and democratic decision making and Putting key enablers in place); local, regional, national and pan- European levels; and according to their stage of development. Each of these case studies have enabled the team to explore the barriers and their legal and institutional foundations identified in the Breaking Barriers Study; and assist in pointing towards possible resolutions of the key issues. It is clear from the research that the seven barrier categories developed by the Breaking Barriers project (leadership failures, financial inhibitors, digital divides and choices, poor co-ordination, workplace and organizational inflexibility, lack of trust and poor technical design) are robust and are a valuable grouping of the main barriers to eGovernment. Further, the eight legal foundations of these barriers (administrative law, authentication and identification, IPR, liability, privacy and data protection, public administration transparency, relationships between public administrations, citizens and other actors and re-use of PSI) are of significant importance to the obstacles to eGovernment progression. We found evidence of all in one or more of our case studies, yet none were ubiquitous. For the emergent case studies, we found less barriers, reflecting the fact that only in those countries where the administrative context is most favourable (Denmark, for DCR and northern Europe for Cross Border eProcurement) have projects in these areas emerged. For the more developed areas of public registries and employment mobility, we found a wide range of barriers and legal issues playing a part. As well as organizational and legal solutions, these cases suggest that there may be technical solutions, in terms of imaginative use of so-called ‘Web 2.0’ technologies, characterized by user- generated content and the creation of on-line communities, for some of the barriers encountered in some of the cases (e.g. in particular, specific areas of eConsultation and the rapidly growing on-line recruitment market where competition acts as a driver) have highlighted the potential for eGovernment progress through innovation. Potential legal and organizational solutions are presented in the project report, Solutions for eGovernment (deliverable 3). Partners The Breaking Barriers project is led by the Oxford Internet Institute (OII), University of Oxford (http://www.oii.ox.ac.uk) and has four project partners. They are: 2 Case Study Report (Deliverable 2) • Centre de Recherches Informatique et Droit (CRID), University of Namur, Belgium (http://www.fundp.ac.be/facultes/droit/recherche/centres/crid/) • Department of Administrative Law, University of Murcia, Spain (http://www.um.es/dereadmv) • Gov 3 Ltd, London, UK (http://www.gov3.net) • Tilburg Institute for Law, Technology, and Society (TILT), University of Tilburg, Netherlands (http://www.uvt.nl/tilt) Acknowledgements The project team would like to thank Dr Trond-Arne Undheim from the eGovernment Unit at the European Commission and all members of the expert group for their valuable contributions to the study through their participation via interviews, presentations at workshops and
Load more

Recommended publications
  • PUBLIC Etendering in PORTUGAL Vortalgov Case Study Executive
    PUBLIC eTENDERING IN PORTUGAL vortalGOV ® Case Study Miguel Sobral Executive MBA Guided by: Prof. Doutor Pedro Dionísio, ISCTE Business School November 2010 Public eTendering in Portugal vortalGOV ® Case Study Acknowledgements I would like to express my sincere thanks to Professor Dr. Pedro Dionísio for the constant availability, encouragement and feedback he provided me throughout the preparation of this project, without which this thesis might never have been achieved. Public eTendering in Portugal vortalGOV ® Case Study Contents Executive Summary ............................................................................................................................ 4 Sumário Executivo .............................................................................................................................. 5 Parte A – vortalGOV ® case study: offering development ....................................................................... 6 1 - The problem .......................................................................................................................................... 6 2 - History ................................................................................................................................................... 6 3 - On Public Sector Market ........................................................................................................................ 9 4 - The strategy of markets diversification ..............................................................................................
    [Show full text]
  • Development and Implementation of a European Framework for It Professionalism
    DEVELOPMENT AND IMPLEMENTATION OF A EUROPEAN FRAMEWORK FOR IT PROFESSIONALISM Final report, January 2017 A document prepared for the European Commission: Executive Agency for Small and Medium-sized Enterprises (EASME) and the Directorate-General Internal Market, Industry, Entrepreneurship and SMEs (DG GROW) by: DEVELOPMENT AND IMPLEMENTATION OF A EUROPEAN FRAMEWORK FOR IT PROFESSIONALISM This service contract is carried out by Capgemini Consulting, Ernst & Young, and IDC. Service Contract: EASME/COSME/2014/012 For more information about this paper, please contact: European Commission, Directorate General Internal Market, Industry, Entrepreneurship and SMEs Unit F3 for Key Enabling Technologies, Digital Manufacturing and Interoperability E-mail: [email protected] Project lead: Niels van der Linden Principal Consultant, Capgemini Consulting E-mail: [email protected] This report was written and reviewed by: Niels van der Linden, Co Siebes (Capgemini Consulting), Francesca Bonazzoli, Marta Dimauro (EY), Gabriella Cattaneo, Marianne Kolding (IDC). The project team would like to thank all the experts from across Europe and the globe that contributed to this work through interviews, surveys, workshops, reviews and various bilateral conversations. In particular we would like to thank the steering committee that guided the project and provided an excellent platform for discussion: Fiona Fanning (Council of European Professional Informatics Societies), Frederic Lau (Cigref), Andrea Parola (European e-Skills Association), Eduardo Vendrell (Universitat Politecnica de Valencia), Frits Bussemaker (CIONET) and Adam Thilthorpe and Jeremy Barlow (BCS, The Chartered Institute for IT). A special note of appreciation goes to Juan Pablo Peñarrubia (CCII, Spain), Mary Cleary (ICS, Ireland), Marco Ferretti (Pavia University, CINI), Declan Brady (CEPIS a.o.) who were the driving forces behind the implementation activities in their countries and at EU level and great ambassadors for IT Professionalism.
    [Show full text]
  • Education and Labor Mobility
    Policy Area: Market Considerations European Union Center of North Carolina EU Briefings One of the central goals of the European Union (EU) has been to create a common or internal market based on the free movement of goods, persons, services and capital. However, while significant progress has been made towards facilitating the free movement of travelers, goods, capital, and services, the movement of workers (or labor mobility) has been more difficult to achieve. For instance, although cross-border and inter-regional mobility figures are considered promising (in 1999 1.4% of EU workforce moved to another region, while 0.4% commuted), geographic mobility between member states has to date been relatively low, with recent figures indicating that only 0.1% of EU workers had moved to another country in the previous year (1999). Similarly, occupational mobility in the EU has typically been comparatively low; in 2000, only 16.4% of workers in the EU had been with their employer less than a year. By contrast, comparative figures for the United States (US) labor market estimate geographic mobility at 5.9% in 1999, and occupational mobility at approximately 30% in 1996. These low levels of mobility have caused concern among European leaders and businesses that this stagnancy may undermine Europe’s competitiveness and inhibit the availability of skilled workers. Flexibility and mobility in the labor market are particularly important if the EU is to achieve the strategic goal that it set itself during the European Council in Lisbon in 2000, namely to become “the most competitive and dynamic knowledge-based economy in the world” over the next decade.
    [Show full text]
  • Guide for Mobile European Workers
    GUIDE FOR MOBILE EUROPEAN WORKERS GUIDE FOR MOBILE EUROPEAN WORKERS Dr. Katrin Distler, DGB Ger Essers, FNV European Trade Union Confederation (ETUC) 2011 With the financial support of the European Commission About the authors: Ger Essers was born and grew up on the Dutch-German Border (Kerkrade, 1946). He now lives on the Dutch-Belgian border (Maastricht). After a career in education, he has worked for the Dutch trade Union FNV as an adviser on cross-border working since 1993. He was a EURES adviser in the Euregio Rhine- Meuse-Waal, and advised Dutch, Belgian and German cross-border workers. He is co-author of all three editions of the “Guide for Mobile European Workers.” Katrin Distler (born in 1963) grew up on the German-Swiss border. After studying and earning a doctor- ate in Economics, various activities at the University of Freiburg (Germany) and as head of a model project in the State of Baden-Württemberg (Germany) on the promotion of women in industry, she has been active in the German Trade Union Federation (DGB) since 2000. As of 2004, she has been the DGB EURES adviser at the Franco-German-Swiss EURES border partnership and cooperated in the third edition of the “Guide for European Mobile Workers.” Thanks to Bart Vanpoucke of the socialist trade union federation in Belgium (ABVV/FGTB), who was active there until 2009 as EURES adviser for Belgian, French and British cross-border workers and who cooperated in the first two editions of the Guide for European Mobile Workers.” Thanks are also in order to Waldemar Lisowski, representative for foreign contacts and EURES adviser in the Jeleniogórski Region of the Polish trade union „Solidarność”, who contributed several additions to the third edition.
    [Show full text]
  • E-Procurement Final Document
    Edited Version This volume was edited by Maria Fiore, Valeria Russo, Mauro Bucci, Ottavio Janni and Aidan McCann. Under the supervision of Giuseppe Pennella Director, C.A.I.MED (Centre for Administrative Innovation in the euro-Mediterranean Region), Head of Research and Development – Formez. Final edits and formatting for English publication: OECD. 2 PRESENTATION OF THE VOLUME E-Government – of which e-procurement is an integral part – is one of the most valuable ICT-based administrative innovation reforms; it can render public policy more effective, efficient and responsive to social and political needs. The two World Summits on Information Society organised by the United Nations demonstrated how public e-procurement, as part of an e-government strategy, can play a fundamental role in achieving good governance. Through its Initiative on e-Government and ICT for Development, Italy played a crucial role in these events. Additionally, e-procurement reinforces one of the fundamental rules of information and communication technologies: technological and organisational aspects must be linked within the overall innovation process. The Seminar discussions showed that changes in public procurement management – facilitated and promoted by the use of ICT – embrace both technological innovations and organisational and cultural transformations, especially with regard to know-how and practical skills. Italian institutions like Formez (Study and Training Centre) and C.A.I.MED. (Centre for Administrative Innovation in the Euro-Mediterranean Region) have worked with local, national and international public administrations in support of public policies for cohesion and development to achieve excellent, widely published results. Projects have focused on training, experimentation/assistance, applied research, creation of Communities of Practice, diffusion/reinterpretation of best practices and benchmarking.
    [Show full text]
  • Revisiting the European Teacher Education Area: the Transformation of Teacher Education Policies and Practices in Europe
    focus c e p s Journal | Vol.8 | No3 | Year 2018 13 doi: 10.26529/cepsj.509 Revisiting the European Teacher Education Area: The Transformation of Teacher Education Policies and Practices in Europe Vasileios Symeonidis1 • Within the broader landscape of the European Higher Education Area, teacher education receives increasing significance as an academic field that contributes to the quality of the teaching labour force and conse- quently impacts student learning. This paper aims to explore the Euro- pean Teacher Education Area (ETEA) by analysing to what extent and how mechanisms, processes, and key agents of Europeanisation, internal or external to the European Union (EU), influence the transformation of teacher education policies and practices in Europe. Transformation is understood in the context of Europeanisation, and emphasis of the analysis is placed on the process rather than the content of transform- ing teacher education in Europe. To this end, data have been collected through document review and expert interviews with European policy officials. As a result of qualitative content analysis, the data have been clustered and analysed according to the following categories, which mu- tually reinforce each other: (1) policy coordination; (2) cross-sectoral instruments; (3) evidence-based management; (4) the Bologna process; (5) educational programmes; and (6) stakeholder pressure. Findings provide a conceptual framework for mapping the ETEA as a complex policy ecosystem that includes vertical and horizontal procedures of Eu- ropeanisation. The EU has developed extensive capacities to influence teacher education in Europe and increasingly involves other sectors, such as employment, in this process. Keywords: European teacher education area, teacher education policy, Europeanisation, policy mechanisms, key agents 1 Department of Teacher Education and School Research, University of Innsbruck, Austria; [email protected].
    [Show full text]
  • Etendering in AUSTRIA Paul Humann Mag
    eTENDERING IN AUSTRIA Paul Humann Mag. Paul Humann, born 1965, holds a master degree in economics from Vienna University of Economics and Business. He is CEO at auftrag.at Service Company and CIO at Wiener Zeitung (official journal of Austria). He is an experienced expert in the field of public eProcurement with special interests in eTendering. Abstract Austria is a small country in the middle of Europe and member of the European Union (EU). eProcurement is an important topic within the EU with many initiatives and regulations, which every EU member state has to implement. In Austria eGovernment has a long tradition and therefore Austria is one of the “top-players” in the EU regarding eGovernment. Thus, all infrastructure and applications for eProcurement are available. eTendering is defined as the continuous usage of electronic means for the entire tender process from notification to award or cancellation. The advantages of one centralized eTendering solution are obvious: accountability, defined ways of communication, knowledge sharing and economy of scale. Using eTendering saves time and money and enhances transparency and non-discrimination. The author expects a significant increase in people using eTendering during the next 18 to 24 months. Still, there are some barriers to overcome in electronic cross boarder procurement. The EU Project PEPPOL should deliver standards and solutions that should enable the transfer of information across Europe. 1 Public procurement in Austria and the impact of the European Union Austria is a federal republic. In 1995 Austria - together with Sweden and Finland - joined the European Union (EU). Austria is also a member of the Euro zone and a party to the Schengen Agreement.
    [Show full text]
  • Challenges of E-Procurement Adoption in the Ghana Public Sector
    Scholarly Journal of Arts & Humanities | Published by: Dama Academic Scholarly & Scientific Research Society SJAH Vol. 1, Issue 7, Page: 44-80, June 2019, ISSN: 2676-2803 Challenges of E-Procurement Adoption in the Ghana Impact Factor (SJIF): 9.305 Public Sector: A Survey of in the Ministry of Finance Journal DOI: 10.15373/22501991 International Peer Reviewed & Refereed Journal with Indexed Journal Suzzy Krist Addo Platforms Abstract This study aimed to survey e-procurement in the Public Sector with a view to web: www.damaacademia.com investigate the challenges in adoption of e-procurement. Current literature on email: [email protected] Public Procurement indicates a shift towards adoption of new technologies in Download from Journal site Supply Chain processes that include e-procurement. These technological changes https://damaacademia.com/sjah/ in the external business environment are eliciting various responses from Supply Author(s) Chain actors in the public sector. The level of public sector response is influenced Suzzy Krist Addo by various factors posing as challenges to adoption of e-procurement. The existing School of finance & Financial Mgt. literature indicates some of the challenges arising while responding to these Business University of Costa Rica technological changes include lack of employee competence, inadequate legal Email: [email protected] framework, inadequate technological infrastructure for integrating e-commerce with other systems and concerns about security of e-procurement business Correspondence transaction data and information. These perceived challenges in informed the Suzzy Krist Addo purpose for this study. The study population included state corporations under the School of finance & Financial Mgt. Ministry of Finance.
    [Show full text]
  • COMMISSION of the EUROPEAN COMMUNITIES Brussels, 5.9.2006
    COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 5.9.2006 COM(2006) 479 final 2006/0163 (COD) Implementing the Community Lisbon Programme Proposal for a RECOMMENDATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the establishment of the European Qualifications Framework for lifelong learning (presented by the Commission) {SEC(2006) 1093} {SEC(2006) 1094} EN EN EXPLANATORY MEMORANDUM 1) CONTEXT OF THE PROPOSAL 110 Grounds for and objectives of the proposal In a Europe characterised by rapid technological and economic change and an ageing population, lifelong learning has become a necessity. The need for a continuous renewal of citizens' knowledge, skills and competences is crucial for the EU's competitiveness and social cohesion. Lifelong learning, however, is complicated by the lack of communication and co-operation between education and training providers/authorities at different levels and in different countries. The resulting barriers hinder individual citizens from accessing education and training and from combining qualifications from different institutions. They make it difficult for citizens to move within the European labour market and to pursue genuine lifelong and lifewide learning (i.e. through all levels of education and training and using formal, non-formal and informal learning). Consequently, the Lisbon European Council in 2000 concluded that increased transparency of qualifications and lifelong learning should be two of the main components in the efforts to adapt Europe's education and training systems both to the demands of the knowledge society and to the need for an improved level and quality of employment. This was further underlined by the Barcelona European Council in 2002 which - as an element in the strategy to make European education and training a world quality reference by 2010 - called for the introduction of instruments to ensure the transparency of qualifications.
    [Show full text]
  • Multidisciplinary Models and Guidelines for Eprocurement Projects: the Ereadiness Phase
    Multidisciplinary models and guidelines for eprocurement projects: the eReadiness phase C. Batini, F Cabitza, G. Cammarota, D. Ciriaci, M. Corsi, A. Maurino, R. Russo, S. Scipioni. M. Telaro DISCO, Universita di Milano Bicocca {batini,cabitza,maurino,telaro}@disco.unimib.it LUISS Guido Carli Roma {gcammarota,mcorsi,dciriaci) @luiss.it DIS, UniversitA di Roma "La Sapienza" {ruggero.russo,sirio.scipioni} @dis.uniromal.it Abstract. This paper presents a multidisciplinary methodology for developing public eprocurement (eProc.) projects in countries whose economy are either emerging, developing or in transition, The focus is on the first part of the methodology, namely eReadiness. Our aim is to bring out a number of issues, which are currently challenging many eGovernment projects through an integrated approach by encompassing sociological, economic, organizational, legal and technological factors. 1 Introduction eprocurement (eProc.) has been considered as a relevant area in eGovernment since the Green Paper issued by European Union [I] and has been confirmed in the strategy defined at the Lisbon EU summit in 2000 and in the 2005 action plan [3]. A number of directives have been outlined concerning eProc. Due to the interdisciplinary nature of the area, goals and objectives for eProc. pertain to a wide range of research issues, i.e. social, economic, organizational, juridical, and technological research issues. In Figure 1 the inter-relationships among such issues are outlined, as compared with the traditional "technology centred" approach. Please use the folloi~+zgfor"mat when citing this chapter: Batim, C , Cab~tza,F , Maunno, A, Telaro, M, Cinac~,D . Corsi, M. Russo, R, Scipiom, D . Cammarota, G.
    [Show full text]
  • Evaluation of the Implementation of the European Qualifications Framework Recommendation Final Report 17 October 2013
    Evaluation of the Implementation of the European Qualifications Framework Recommendation Final report 17 October 2013 Com Evaluation of the Implementation of the EQF Recommendation i Evaluation of the Implementation of the EQF Recommendation Evaluation of the Implementation of the European Qualifications Framework Recommendation Final report The conclusions, recommendations and opinions in this report are those of the authors and they do not necessarily represent the views of the European Commission A report submitted by ICF GHK in association with Technopolis Ltd. Date: 17 October 2013 Job Number 30259258 Axelle Devaux Senior Consultant / Project Manager +32 (0) 2 888 0114 [email protected] ICF GHK 5em Etage 146 Rue Royale Brussels B-1000 T +32 (0) 2 275 01 00 F +32 (0) 2 275 01 09 [email protected] www.ghkint.com ii Evaluation of the Implementation of the EQF Recommendation Document Control Document Title Evaluation of the Implementation of the European Qualifications Framework Recommendation – Final report Job number 30259258 Prepared by Axelle Devaux, Sarah Fleury, Colin Howat, Loraine Schaepkens Checked by Axelle Devaux, Colin Howat Date 17 October 2013 iii Evaluation of the Implementation of the EQF Recommendation Contents Summary statement ......................................................................................................... vi Recommendations .................................................................................................................................. vii 1 Introduction .........................................................................................................1
    [Show full text]
  • COMMISSION of the EUROPEAN COMMUNITIES Brussels, 26.9.2003 COM(2003)
    COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 26.9.2003 COM(2003) 567 final COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS The Role of eGovernment for Europe's Future {SEC(2003) 1038 } COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS The Role of eGovernment for Europe's Future (Text with EEA relevance) TABLE OF CONTENTS 1. Introduction ..................................................................................................................4 2. Challenges facing Europe’s public sector .................................................................... 5 2.1. Responding to a changing world.................................................................................. 5 2.2. Higher expectations from citizens and companies....................................................... 7 2.3. Coping with limited resources – more with less .......................................................... 7 3. The role of eGovernment ............................................................................................. 7 4. State of play, issues and actions................................................................................... 9 4.1. State of play.................................................................................................................. 9 4.1.1. Services to citizens – a better quality of life .............................................................
    [Show full text]