Brook View West Moors
Welcome PACK BROOK VIEW WEST MOORS We have prepared the enclosed information to help you settle in quickly and comfortably. Once you are familiar with all aspects of life in the home, and with your permission, we’ll collect this folder so you don’t need to store it in your room. Please be assured that this information is also available on our website www.BrookViewCarea.co.uk, plus if preferred, you can request a copy at any time in the future for reference. All photographs featured are genuine photographs from within the Colten Care family, but not necessarily of Brook View. friendly • kind • individual • reassuring • honest Welcome to Welcome Colten Care Colten Section 1 Welcome to Colten Care friendly • kind • individual • reassuring • honest Our promise and values Colten Care has a guiding promise, to which each of our team can be held accountable. Our promise, ‘Cherishing You’, is made to every individual resident. It’s a commitment to a style of care which is underpinned by our five values. Friendly – welcoming, approachable, eager to listen and help Kind – respectful, patient, thoughtful, taking time and doing what’s needed Individual – attentive, responsive, embracing uniqueness Reassuring – high standards, inspiring trust and confidence, taking responsibility Honest – realistic, open, ready to acknowledge mistakes and put them right, unafraid of difficult conversations. Welcome to Colten Care 3 I’m Mark Aitchison, the Chief Executive of Colten Care and I’d like to welcome you personally to the Colten Care family. The idea of family is central to us in so many ways. We are a family owned and run business, which means we’ve been free to create our homes without compromise; with the kind of facilities and care we’d like our own loved ones to enjoy.
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