3 Preface by HSH Prince Albert II of Monaco

4 Monaco in a digital world

6 Enhancing an already exceptional quality of life

13 Inaugurating a new cycle of economic prosperity

18 Boosting the value of the civil service Preface by HSH Prince Albert II of Monaco

or over seven hundred years, the Monaco in a digital world means making Principality of Monaco has been the most of all our talents, those of both able to develop, reinvent itself and our community and those of the men and meet the challenges brought by major women who come from far and wide to global developments in order to preserve live, work and create wealth here. its independence and prosperity. Monaco in a digital world is also a model Today we face a new challenge, that based on attention to the needs of all, on of the advent of digital technology, which excellence of quality of life and the inven- is redefining the international equilibrium, tion of new standards – a human-­focused, transforming our economies and having a ethical, responsible and secure model far-reaching impact on society. Digital tech- that is protected from the risks of digital nology impacts the behavior of the individ- excess. ual, regardless of his status. It challenges Monaco in a digital world is the opportu- our perceptions, renews our ideas, and is nity to start a new cycle of prosperity by causing profound transformation for all of boosting our areas of economic excel- us in all aspects of our lives. Governments lence, and also by creating new drivers must seize the opportunity of these upheav- of growth, particularly through the als to give them positive meaning, to unprecedented opportunity of freeing improve their public policies and to develop ourselves from our territorial boundaries. and reposition their economies. Monaco in a digital world is, finally, its As an attentive observer of the changes entire community actively united in a sin- in our world and its environment, I have gle goal, that of finding our Principality a become convinced that this revolution is new place in this world, which is reinvent- irreversible, and of the need to bring my ing itself. This goal is backed by the country firmly into the digital age. “Extended Monaco” program. We must therefore equip the Principality Welcome to a responsible and sustaina- with the necessary means to take its right- ble digital model! Welcome to Monaco! ful place in this new world and to write the next chapter of our history, thereby per- petuating our uniqueness, which is more relevant than ever. Monaco in a digital world is a country that derives a unique advantage from its size, namely the capacity to coherently transform its economic and social model.

3 Very high value created from a very limited space: a common feature shared by Monaco and digital technology. Thus, for our Principality, digital technology is an unprecedented Our opportunity to perpetuate and extend its societal model, to make it ever more attractive and to further boost its international aura. The Principality has unique assets for taking advantage of the digital revolution: its size, its capacity for action and investment, and its brand. Extended Monaco is unique. For the first time, a government is setting out to combine the best that digital technology can offer and to apply vision it simultaneously to all of its public policies and its economy. For the first time, a government is openly willing to form partnerships, whether with local actors or with giants of the digital world, offering them an exceptional demonstration showcase. Distinctly Monégasque, this new model advocates a responsible and protective digital universe that is at the service of man. Monaco will be the place where progress is developed and financed, a Funding Nation for progress. The brainchild of ten major international digital technology personalities brought together by Prince Albert II, this vision has been taking shape over the last twelve months. Created to benefit both Monégasques and those who choose the Principality as their place of residence, for their business or for tourism, it is based on three main priorities: – enhancing an already exceptional quality of life; – inaugurating a new cycle of economic prosperity; – boosting the value of the civil service. Although it has already achieved significant initial success, the Extended Monaco program will come into full swing over the next three years.

4 April 2019 February 2018 Announcement of the first ICO Sovereign Ordinance November 2018 (Initial Coin Offering) approved appointing the Delegate September 2018 The Prince brings together March 2019 by a stakeholder government and an Interministerial Over 600 people trained 10 global digital technology February 2019 Partnership with Clear Channel / Delegation for the Digital at Digital Workshops organized experts to mark the launch Inauguration of for the installation of connected First Educational Digital Transition, made up in partnership with Google. of the Monaco Digital the Campus to train bus shelters throughout Technology Summit (Assises du of 120 persons. Advisory Council. Monaco’s civil servants. the Principality. Numérique Éducatif).

May 2019 June 2019 July 2019 Summer 2019 September 2019 Autumn 2019 December 2019 Tabling of the three key laws Monaco’s civil service Testing of the first self- Launch of 5G Monaco becomes the first Launch of the first version Launch of Monaco’s Sovereign on digital transformation becomes the most driving shuttle services. country in the world where of the e-health platform Cloud and its digital (Digital Principality, Digital inclusive in the world with all kindergarten, offering online booking twin, Monaco’s e-Embassy Identity and Blockchain). 100% of its civil servants elementary and high of appointments with in Luxembourg and officials connected. school students are taught healthcare professionals. computer programming.

5 Enhancing an already exceptional quality of life An interactive, fluid and pleasant living environment

Monaco’s smart city aims to be coherent, user-oriented and in line with the highest inter- national standards. It will further improve the experience of living in the Principality, thereby enhancing its attractiveness.

7 Between now and 2022, Monaco’s Smart Relationship to the city City will be focusing on three main objec- Digital technology will also be the key to tives: building the final links in a first class, offering local inhabitants a new relation- connected transport system, improving ship with their city. Looking beyond the the living environment through interaction online availability of information relating to with its inhabitants and achieving better the living environment from 2019 onwards, control of urban planning and major envi- the “voice of the user” will be taken into ronmental markers. account to make services more efficient: an application will collect and process Mobility feedback, thereby creating a continuous improvement loop. A digital platform for In terms of mobility, several initiatives will services between inhabitants (childcare, enhance the services on offer and improve car-pooling, lending of items, etc.) will help information and traffic flow: to strengthen the social bond and create – connected bus shelters, fully functional communities of interest at building, neigh- digital reference points in the heart of the borhood or municipal level. It should also city, equipped with new services (Wi-Fi, be used to roll out new initiatives such as environmental sensors, services for tourists citizen consultation. and inhabitants, etc.); – an application that helps residents, com- muters and tourists to plan their journeys And in the future? by viewing all the available transport Data capture and exploitation will be the solutions; essential foundations for the construction – a bigger range of shared electric bicy- of a smart city. In the longer term, Monaco cles, made accessible to occasional will have predictive capacity in key areas users; such as air quality, noise, traffic and – testing of self-driving electric shuttles energy consumption of buildings, through for passenger transport. the development of “hypervision” tools and urban planning. And in the future? Improved mobility that increases quality of life by optimizing traffic during peak hours, by offering more shared, connected and ecological transport, and by providing better information for users and more efficient interoperability between modes of transport.

8 Cutting edge, easily accessible medical care

For Monaco, the use of digital technology in the health and medico-social fields consti- tutes an opportunity both to improve its health- care system by making it more patient-focused and to demonstrate its ability to offer a quality of life on a par with the best in the world.

9 Monaco boasts one of the longest life PRESERVING expectancies in the world, proof if it were inclusive values necessary of the excellence of its health- – Support for the elderly (monitoring or care system. For the Monégasque health- home hospitalization, supervision of care system, digital technology must be hospital-to-home travel and vice versa). a driving force to boost the performance – Assistance for the disabled (home of its healthcare offer, and above all monitoring, teleconsultation, travel an opportunity to strengthen the links arrangements). between patients and caregivers. – Preventive advice for young people PRIORITIES The idea for a “connected” patient is pri- (STDs, nutrition, school health). for the successful, marily to be a better-informed patient who has been reassured about their treatment inclusive and and is more involved in their care pathway. PROVIDING responsible “ The healthcare system will be “enhanced” healthcare professionals e-health” approach rather than weakened, through the use of with the best digital solutions advanced interaction, collaboration, – Easier collaboration between profession- empowerment, digitization, detection, anal- als (secure messaging, sharing of imag- ysis and artificial intelligence solutions. The ing, longitudinal tracking). approach must be responsible in dealing – Targeted use of telemedicine, starting with the digital world: by making digital with “e-prescriptions”. technology work for human beings, ensur- – The use of artificial intelligence to ing that confidentiality is protected and by enhance diagnoses and treatments. finding a balance between traditional per- sonal contact and digital methods. And in the future? IMPROVING The patient will be able to benefit from a seamless care pathway between outpa- the patient experience tient and hospital treatment, with an – Seamless interaction of patients with the emphasis on home hospitalization, prac- health system (making appointments, titioners assisted by the latest advances access to their data). in artificial intelligence and the possibil- – Patients in control of their own health ity of being kept perfectly informed of (prevention and self-diagnosis tools). their situation. – Unparalleled hospitalization experience (online check-in, personal services, mon- itoring of post-operative return home, supervision of home hospitalization). – Digitization and streamlining of adminis- 3 trative formalities.

10 Enhanced, personalized education

In digital technology, education, which is the cornerstone of Monégasque unity and identity, is finding new opportunities to demonstrate its excellence, thereby preserving its rank and attractiveness in an increasingly competitive global environment. A key investment for the Principality with the development of a new economy that relies more than ever on talent.

11 Based on diversity and personal contact, … and a well thought out the Monégasque education system approach already excels in the traditional frame- Monaco’s digital strategy for its education work, thanks to inclusive, tailored teach- system is based on a careful balance ing that is notable for its zero-dropout between the best of “face-to-face” and rate and exceptional quality of extra-­ digital learning, and between digital and curricular activities. non-digital teaching methods. Great care Much more than a mere “updating” of is taken to prevent excesses relating to dig- teaching methods, digital technology ital technology: specific initiatives will be must help children to acquire the skills they put in place in 2019 to raise awareness, to need to succeed in today’s and tomor- monitor screen and radio wave exposure row’s world. This is how Monaco’s educa- times and to combat cyberbullying. tion system intends to enter the digital age, Protecting confidentiality will be a peren- while encouraging responsible use. nial concern, with a level of data security that meets the specific requirements of Enhanced education… Monaco’s population. By 2022, digital technology will boost In Monaco, the educational digital tech- teaching capacity and communication nology approach is to be: at every moment of the school day, and – global, reflecting all types of use and all also before and after class and during infrastructure, equipment and human a week of computer extra-curricular activities. Platforms – in par- issues; ticular a learning cloud – will forge new – a partnership based on a win-win rela- programming links between teachers, students and their tionship between technological partners for all kindergarten, parents. Digital tools will enhance content and educational content providers; development, the personalization of – forward looking, because the approach elementary and teaching, interactivity and autonomy. New can only succeed by getting teachers high school students equipment will be available, making for a involved in setting targets and imple- from September 2019 new learning experience in the classroom, menting projects. the digital extension of the classroom and onwards Each year, the Educational Digital online availability of textbooks. Technology Summit will help define, update Thanks to the specific training available to and evaluate the portfolio of education- students and teachers (programming, col- focused digital projects. This step will ensure laborative culture), Monaco’s education a gradual and realistic deployment of the system will be more soundly anchored in technology to anchor Monaco’s education a changing world. It will also have better system soundly in the digital age. And in the future? analytical capabilities to ensure that it The implementation of the digital plan, improves continuously. in tandem with the latest innovations in artificial intelligence, will anchor the edu- cation system in an adaptive learning approach. In other words, offering its stu- dents personalized learning while fostering their development in a collective setting.

12 Inaugurating a new cycle of economic prosperity Digital technology, a driver of growth

Although Monaco has been able to maxi­ mize its economic potential in relation to its size, this is now clearly a limiting factor for its growth. By liberating Monaco from its territorial constraints for the first time, digital technology is an opportunity to embark on a new development cycle and to take a more prominent seat in the forum of global cities.

14 The Principality is basing its goal of digi- Boosting and perpetuating tal-driven economic growth on three major its current economic model actions: – By contributing to the Principality’s event Giving Monégasque companies strategy, for example by increasing the impact of key events such as the Grand a framework that is conducive Prix or the Yacht Show. to capturing all the potential – By encouraging companies that enjoy a of digital technology monopoly (SBM, SMEG, Monaco Telecom, CAM, etc.) to develop new services via – By equipping itself with large digital digital technology. infrastructures such as 5G and fiber throughout its entire territory. – By guaranteeing security and Creating new, highly targeted sovereignty. growth drivers for the digital – By adapting Monaco’s legislative frame- sector in the Principality work to facilitate the development of – By focusing on the technologies of the digital technology. Three laws in par- future in tandem with leading sectors in ticular will be enacted during 2019, Monaco (Real Estate, Wealth Mana­ enshrining the blockchain, digital iden- gement, Luxury, Yachting, Sport, Business tity and digitization concepts. Tourism) via the creation of financing – By adopting a Strategic State approach, structures or the setting up of dedicated with for example the Monaco Govern­ startups through Monaco Tech, Monaco’s ment initiating and driving digital tech- business incubator. nology-based economic growth – Attracting innovative and ethical com- initiatives, or attracting digital and indus- panies through new funding methods trial partners. such as Initial Coin Offerings.

5G in 2019 During 2019, the 5G mobile network, deployed for the first time throughout a Guaranteeing security framework on stored data, the national territory, will be an extraordinary and sovereignty Principality is set to announce driver of new uses, economic develop- As a mark of Monégasque the launch by the end of the ment and attractiveness. It will multiply excellence, security is a top year of a Sovereign Cloud solu­ download speeds by 10, thus shortening priority – the same is naturally tion for use by the Government connection times by the same factor. true of digital security. The and Operators of Vital Impor­ Princi­pality also has its own tance (OVI), an infrastructure Simultaneous processing will be 10 times Cyber Security Agency that will also be of benefit to faster and will facilitate the unlimited use (Agence Monégasque de companies based in Monaco. of connected objects. Sécurité Numérique – AMSN) Also with the adoption of the which applies the best global highest corporate security standards in this matter. For standards in mind, Monaco’s both security and sovereignty Sovereign Cloud will have a reasons, regarding the applica­ digital “twin” in the form of an tion of Monaco’s legislative “e-Embassy” in Luxembourg.

15 Towards a progressive digital ecosystem in Monaco

With a clear view of its strengths and position- ing, Monaco is developing a focused strategy to connect digital players and financing in highly promising areas, in line with its values of progress and responsibility.

16 Monaco’s aim is to become a Funding Funding game-changing Nation for progress, a global market where projects progress is developed and financed. With the development of blockchain The Clean Tech field will be the first to ben- ­technologies, financing projects through efit, with the launch of a dedicated invest- ICOs (Initial Coin Offerings) is becoming ment fund during 2019. increasingly popular worldwide. Monaco is looking to encourage this method of In a given area, in addition to its invest- financing innovation while protecting ment capacity, Monaco offers an eco- investors and supporting a crucial and nomic fabric made up of locally important issue for the Principality: pro- established companies and startups, tecting the environment. investment funds, R&D entities and gov- ernment services for leading digital giants Before the summer of 2019, a bill will be and international startups. The Principality tabled to legislate for these practices: will thus be a “showcase” for business issuances of tokens on a blockchain will incubation and preview demonstrations require a mandatory label issued by the of innovative projects. Minister of State. The criteria for obtaining this label include: the incorporation and establishment of a company in Monaco, disclosure of shareholders’ details, description of the token, the governance of its use over time, and investor protec- tion guarantees.

And in the future? Monaco has set its sights on becoming the world leader of environmental ICOs, and is making this ambition a reality in 2019 with its first ICO to fund the pro- duction of the new documentary by Luc Jacquet, Oscar-winning director of March of the Penguins.

17 Boosting the value of the civil service The user at the heart of a first-class civil service

The digital transformation of Monaco’s civil service is above all a response to a need: to improve inhabitants’ experience of dealing with the country’s administration, thanks to a faster, more convenient process and optimized use of their data.

19 Where many of its counterparts are forced Transparency to respond mainly to efficiency targets, The user must be able to know the status Monaco’s civil service is characterized of their request and when the service will first and foremost by the pursuit of service be provided. They must also be able to find quality. out who has viewed their data, and why. Focused on the user, and a rapid, personal the Principality’s pursuit of excellence. Probative value Digital technology thus complements and strengthens a civil service that will Recognizing the official validity of digital Target of ­continue to focus on forging a more per- exchanges and documents will offer citi- sonal physical link between its users and its zens and the civil service an opportunity to officials. All teleservices will be accessible digitize most documents. The state will from a one-stop portal, some of them allow any citizen to use a digital safe with mobile where appropriate. no obligation to keep paper originals. The Principality’s digital administration will be based on four commitments And in the future? % to its users: Starting in 2020, Monégasques and Residents will be assigned a Digital Flexibility Identity. This ID will be key to their authen- tication, and will offer them smooth, Citizens must be free to carry out as many ultra-secure access to all remote services of procedures, suitable procedures as possible online, simply and and to their digital safes, and will enable for digitization, achievable quickly, regardless of schedules or working them to sign documents or confirm pro- 100 days. At the same time, all of these proce- cedures. By extension, the digital identity online by 2022 dures will remain physically accessible. may be used for services provided by authorized third-party Monaco compa- “Tell Us Just Once” nies (such as Monaco Telecom, SMEG and CAM). Lastly, digital identities will With the explicit consent of the user, the facilitate the implementation of elec- various government departments will be tronic voting. able to share information and documents concerning him or her, thus simplifying a large number of procedures.

20 A modernized, inclusive and sympathetic civil service

To offer this first-class public service, the Principality is building its civil service of the future. Beyond the modernization of its civil servants’ and officials’ working tools and methods.

21 With this first-class public service in Support and training for officials mind, after modernizing its working tools, Faced with the scale of transformation the Principality will focus primarily on and progress over at least three years the men and women in its civil service. of its deployment, the Principality is com- It is betting on investing in their transition mitted to the continuous development of to a digital world. its officials’ digital culture and skills. The digital transformation of Monaco’s civil service is based on three pillars: Inclusion and well-being Digitization All civil servants will be connected by 2019, and all will receive practical support. Working tools and methods will be Convinced that it is a key factor in the more collaborative, ergonomic and appro- delivery of a first-class service, training up priate for the tasks in hand. To be effective, officials and improving their working it must redirect officials’ efforts onto tasks ­conditions are an integral part of the civil with higher added value and divert their ­service’s expectations for its digitization. focus onto their direct relationships with users. In particular, the digitization of ­correspondence will bring about more intra-disciplinary and interdepartmental collaboration. As a knock-on effect of this digitization, the Principality’s ecological commitments will benefit from the drastic reduction in paper consumption

civil servants and officials trained in 2019 through The Campus: all officials brings together coaches and ing spaces, and to a digital the Campus involved in the digital transition HR and Digital experts with showroom and a studio for cre­ Since February 2019, Monaco’s one goal: to enable Monaco’s ating educational content. All civil service has been able to officials to assume ownership civil servants and government rely on a new tool, key to its of the digital transition and officials will be able to receive digital transition: the Campus. become its ambassadors. training and attend collabora­ The result of a partnership In totally modular premises, tive workshops in the Campus between the Monaco Govern­ they have access to training, by the end of 2019. ment and Monaco Digital, it co-construction and co-work­

22 This document is published by the Interministerial Delegation for the Digital Transition (Monaco Government). Design & production: Photos: Charly Gallo (p. 1,2), Manu Vitali (p. 4, 6, 14, 18, 22), Michael Alesi (p. 8), all rights reserved (p. 3, 7, 8, 9, 13, 15, 21), Getty Images (p. 5, 11, 12, 16, 17, 19).