SPRING 2019 | Volume 5, Issue 2 Gold Winner: 2019 Travvy Awards Best River Cruise Line – U.S. n January 23, 2019, Multiple categories of awards are skies were cloudy, bestowed – from airlines to rail travel Oand the air was a crisp 52 – but when the emcee stepped to the degrees – mild for winter podium to announce Best River Cruise in New York City. John Line – U.S., the Waggoners were and Claudette Waggoner delighted to hear American Queen – he dapper in a tuxedo Steamboat Company named winner and she glamorous in the of the gold. quintessential little black dress – made For them, the moment, to quote beloved their way toward Gotham Hall that baseballer Yogi Berra, was “like déjà vu afternoon in especially high spirits. all over again.” They had also won in The chairman and CEO of American 2018 and 2017 – the first year the Queen Steamboat Company and his category existed. wife were on their way to a ceremony of We at American Queen Steamboat significance – the 2019 Travvy Awards. Company deeply appreciate receiving Jim (Vice President of Product Development) and Carol Palmeri, left, and Claudette and John Given annually by travAlliancemedia, this honor, and value our travel partners Waggoner (Chairman and CEO), right, with the the Travvies are the Golden Globes of around the world. John and his team 2019 Travvy for Best River Cruise Line – U.S. the travel industry. Travel agents around work tirelessly to ensure that our the world choose the winners through a guests truly have the best river cruising to respect this distinction and vie for it period of fourth-quarter voting. experiences possible. We will continue again in 2020.
IN THIS ISSUE:
H A Dazzling Destination – Montreal, Québec H Employee Spotlight: Linda Powell H Special Offer H Spring into Strawberry Shortcake H Paddlewheelers’ 2019 Layup Roundup H A Brand-New Cabin Category H Guest Testimonial: Doggone Great Cruise MONTREAL Metropolitan Sophistication
n considering metropolitan sophistication, Montreal comes immediately to mind. The world- Iclass city is the largest in Québec and the second- largest in Canada. As a mountainous river island in an archipelago, its geography is as diverse as its population.
About half of Québecers call Montreal home. More Notre-Dame Basilica than 120 cultural communities make up the bilingual population center. More than 20 percent of its Notre-Dame Basilica – This stunning architectural marvel – residents fluently speak at least three languages. one of Canada’s oldest religious Gothic Revival structures Visiting Montreal on a small-ship Victory Cruise Lines – was designed by James O’Donnell, an Irish-American from voyage showcases the city’s must-see attractions, and New York City. Thanks to O’Donnell’s 1830 deathbed conversion allows time for leisurely independent exploration. from Anglicanism to Roman Catholicism, he is the only person to be laid to rest in its crypt. Every element of the cathedral On cruises departing Montreal, guests embark constitutes a work of art, from the awe-inspiring stained glass to the gorgeous M/V Victory II and settle in to their the Eucharist-themed altarpiece to the sculpted pulpit featuring elegant accommodations before joining fellow images of the prophets Ezekiel and Jeremiah. A 7,000-pipe travelers for cocktail hour followed by dinner, Casavant Frères organ and a bell weighing more than 24,000 including free-flowing non-premium beer, wine and pounds also amaze visitors. Those lucky enough to behold this cocktails. With that festive mood set, they head masterpiece will not soon forget the experience. out the next morning for a half-day city tour to Downtown business district – Here, visitors delight in a see some true delights – attractions that are urban panorama of shops, restaurants, bars, museums, sports-and- wonders, yet steeped in history. entertainment venues and public squares. This district boasts enough attractions to satisfy travelers from almost any place on the globe.
2 Top of Mount Royal – Talk about a view! Take in the majesty of the land and the St. Lawrence River on this 764-foot city centerpiece. The mountain itself since 1821 has been the site of McGill University and three hospitals, including a Shriners Hospital for Children. Mount Royal is half covered with cemeteries. Frederick Law Olmsted designed Mount Royal Park, inaugurated in 1872. DON’T MISS OUT: FARES FROM $6,385 $2,499 PER PERSON on 10-day French Canada and Great Lakes Cruises
Montreal Botanical Gardens
Montreal Botanical Gardens – A dazzling representation of the world around us, this mind-blowing collection is among the world’s largest. The structure houses a biodome, an insectarium, greenhouses, cultural gardens, a planetarium, immersive experiences and so much more. Time spent at these gardens inspires wonder and a deep appreciation for the many miracles Grand Hotel, Mackinac Island of nature. For the remainder of the day, guests explore the city at their leisure. Every traveler is sure to find something to love in this sensational destination. While Montreal is definitely friendly to English-speakers, French is the official language of the province of Québec, so if you’re planning a visit, it might be fun to brush up on your Français by checking out a free online tutorial program such as Château Frontenac, Québec City the series offered by the BBC – the French version of which can be found at www.bbc.co.uk/languages/french/. *Flat rate of $2,499 per person for cabin category E cruise fares. Flat rate of $2,899 per person for cabin category D cruise fares. Flat rate of $2,999 We hope to see you soon, in Montreal or any of our other per person for cabin category C cruise fares. Flat rate of $3,299 per person marvelous M/V Victory I or M/V Victory II ports of call. Explore for cabin category B cruise fares. Flat rate of $3,399 per person for cabin category A cruise fares. Flat rate of $3,499 per person for cabin category the possibilities by visiting www.victorycruiselines.com to AA cruise fares. Flat rate of $3,999 per person for cabin category OS download or request a brochure today. cruise fares. Valid on double-occupancy M/V Victory II 2019 voyages: 6/6, 7/12, 7/21, 7/30, 8/8, 8/17, 8/26, 10/10, 10/19. Offer expires on 5/15/19 or when no valid cabins remain. No single- supplement offer is available. Offer is valid only on new, paid-in-full bookings. Full payment at time of booking is required to redeem this offer. Offer is based on cabin availability, and only while inventory lasts. Not valid on group bookings or existing reservations; cannot be combined with other promotions or discounts. Promotional fares and amenities are capacity- controlled, may vary by sailing and may be withdrawn without notice. Cruise fares quoted are in U.S. dollars, are per person and do not include government taxes and fees, port charges, gratuities, airfare, insurance, personal expenditures or transportation costs incurred while traveling to and from embarkation ports. Not responsible for errors or omissions. Additional terms and conditions may apply. Call for details, and mention Offer Code 2019 VICTORY 60. www.victorycruiselines.com (888) 907-2636 Bonsecours Market
3 Upper left: New Awlgrip marine paint on the stern of the American Queen and the exterior of the new Paddlewheel Staterooms* Upper right: One of the new hydration stations on the American Empress Bottom left: A view of the Bolidt decking being installed on the American Queen Middle: New wall coverings in the American Duchess’ Owner Suites Right: The River Grill & Bar on the American Empress The Vessels Get a “Spa Treatment” A closer look at boat updates during layup or a few weeks each year, our vessels take a well-deserved dinner service and mise en place storage. Both the Queen and the break of several weeks – called layup – in order to get rested Duchess sport new wood wainscoting in their stair towers. Fand refreshed for the next sailing season. Think of it as a spa Far to the west, coats of Awlgrip marine paint glossed up the retreat for boats. main deck and stern of their sister, the American Empress. The This year’s layup periods brought several impressive upgrades Queen’s stern is now shinier, too, from the same treatment. across the fleet. Also on the Empress, the atmosphere seems a bit posher in the Among the most exciting to our crews was installation of Bolidt River Grill casual dining venue, with brand-new ceilings, lighting decking on sections of both our flagship American Queen and the and décor, and fresh carpeting covers the floor in the Grand luxurious American Duchess. Bolidt is a high-end Dutch flooring Dining Room. New bed frames and mattresses have been added and decking manufacturer, and the material offers an upscale in each cabin. In the galley, replacements were made to grills, design element that’s also durable and environmentally sound. It ovens, dishwasher systems and other key equipment. is found on some of the world’s most expensive vessels. Thanks to all those who had a hand in making these improvements. The fleet went a bit greener with the addition of hydration We are proud of keeping our vessels shipshape for sailing season. stations to replace the volumes of plastic water bottles used on All this spiffing and sprucing makes you long for a spa experience board each year. New carpeting now graces the American Queen’s of your own, doesn’t it? May we suggest visiting the one on the Texas Deck, and upholstery was refreshed throughout the boat. American Queen? On the Duchess, new silk wall coverings further enhance the *See Page 6 to learn about the new exquisite Owner’s Suites. Its galley has added refrigeration for Paddlewheel Staterooms.
4 GUEST TESTIMONIAL
American Queen Staff Goes Above and Beyond n Dec. 24, 2018, I embarked on and had what I needed. In the beginning, the American Queen for its Creole she made sure I could locate a relief area OChristmas cruise. I was traveling solo, for my dog and could find my cabin, etc. except for my faithful guide dog, Leo. She took time to accompany me on one of the Hop-On Hop-Off motorcoaches and While I had taken ocean liner cruises on helped me purchase some jewelry at one of various ships when I was younger, this was the stops. Cynthia encouraged me to call my very first riverboat cruise, and it was an her or reach out to other crew members amazing experience from start to finish! whenever I needed anything. First, I would never have signed up for All crew members were always so kind the cruise without the patient, helpful to Leo and me. One of my dining-room assistance of my reservations agent, Tania. servers, Chenise, gladly read the dinner Tania took many phone calls from me in menu to me each night. She was also more which she addressed various concerns. than willing to cut my food. In the Front As a totally blind person traveling Porch Café, where I always ate breakfast, independently, I had specific needs, and Jasmine, Antonio and others were helpful Tania answered my questions and put my and considerate, and ensured that I was mind at ease. She did everything possible Pursers Betty Finlayson, left, and Cynthia able to get food from the buffet. I should Goldstein, far right, with guests Linda and Leo to ensure smooth travel for Leo and me. also mention how delicious all the food I want to express my appreciation to was on the American Queen, with so Please extend my appreciation to all your everyone on the American Queen who went many choices. crew and staff on the American Queen for out of their way, despite busy schedules I was so thrilled by the entertainment each their consideration and assistance. I will and many duties, to make my cruise an day and the quality of the performers. certainly recommend American Queen exceptional, memorable experience. Christmas on board was so special Steamboat Company to my friends, and Cynthia, the purser, was instrumental in thanks to two wonderful shows and the plan to book again in the future. making my trip go smoothly. Cynthia always Christmas feast in the afternoon. made time to ensure that I was managing – Linda M.
EMPLOYEE SPOTLIGHT
ince August 2018, American Queen board, he laughed about joining the Navy Steamboat Company travelers without being able to swim. Immediately Shave been in the good care of Guest after he made the statement, fellow crew Experience Manager Linda Powell. She threw him overboard into the ocean, also serves as program manager of the and not learning to swim was no longer Steamboat Society of America guest an option!” loyalty program. Linda holds a degree in business Linda is genuinely a “people person,” management, and her career in customer and appreciates the opportunity to help service and management spans nearly others. “My focus is anything to improve half a century. Her background includes and enhance our guests’ experience,” she banking, finance, hospitality and 20 years said. “I am committed to ensuring that we of work for the federal government. The deliver the most memorable river cruise.” government work gave her knowledge of submarines and operations on board large Meet Linda’s dad was a signalman in the U.S. merchant cruisers and battleships. Linda Powell Navy during World War 2, and as a small Guest Experience Manager girl, she enjoyed sitting on riverbanks Continued on Page 6… and Steamboat Society of America® with him and watching boats and barges Program Manager pass. “He told me that his first time on
5 PADDLEWHEELER SPRING RECIPE
Strawberry Shortcake 2/3 cup granulated sugar Preheat oven to 350 degrees Fahrenheit.
1/4 cup butter Mix sugar and butter with an electric mixer until light and fluffy. Add egg and 1 large egg vanilla, and mix well. 1 teaspoon vanilla extract Combine dry ingredients, and add those and the milk to batter, mixing lightly to 1/4 teaspoon salt blend. Spread batter in a greased 9-inch- square baking pan. 1-1/2 cups all-purpose flour Strawberry shortcake encapsulates the Bake for 20 to 25 minutes. Cool on a joy of blooming buds, birdsong, greening 2 teaspoons baking powder wire rack. woodlands and that singular scent of freshness that proudly proclaims, “Spring 1/2 cup whole milk Beat heavy cream with an electric mixer has sprung!” until whipped to desired consistency. 1 cup heavy cream This simple recipe exclusive to the Cut the shortcake into nine servings. Split American Duchess comes from American 1-1/2 quarts fresh strawberries, sliced each serving horizontally, and fill with Queen Steamboat Company corporate chef whipped cream and sliced strawberries. Brian Young. On the boat, it is prepared in Sprigs of fresh mint (optional) single servings, but this batch recipe will Garnish with a dollop of whipped cream satisfy nine diners hungry for a harbinger and more berries, including a sprig of mint of spring. if you so desire. NEW STATEROOM CATEGORY ON THE AMERICAN QUEEN
Continued from Page 5
Away from work, Linda extends her Paddlewheel Staterooms love of the water to boating, swimming, each with a 6-foot-square window that fishing and being on the beach. However, overlooks the paddlewheel, for a truly family time probably brings her the authentic steamboating experience. most joy. It is important to note that while some “I have six siblings, and my husband’s guests are enamored with the allure of the grandmother had 16 children,” she more traditional experience, others may said. “My husband is the oldest of 61 find the turning of the paddlewheel to grandchildren!” produce more sound and vibration than hat longtime they like at times. She and her husband have 12 American Queen grandchildren and five great- Among the upgraded staterooms’ features: guestsW may remember as grandchildren of their own. “I spend as Category A staterooms on the Texas • A queen bed or two single beds much time with them as I can. Hardly a Deck have a new look and a new • A full bathroom with a standard day goes by that one of my ‘grands’ does name – Paddlewheel Staterooms. The tub/shower combination not make me smile.” accommodations have been opened • A flat-screen TV up significantly. • A sitting area with a sofa-bed These three spacious retreats – ranging • A vanity, mirror and desk from 302 to 342 square feet – at the rear of the vessel offer unmatched views, • Interior access
GET SOCIAL WITH US FACEBOOK TWITTER Follow American Queen Steamboat Company and connect with fellow PINTEREST YOUTUBE Steamboat Society of America members. DON’T MISS OUR BLOG AT AQSC.COM/BLOG
6 MEMBERSHIP BENEFITS
ACTIVATE YOUR MEMBERSHIP TODAY Take advantage of all the benefits that await you by registering for our loyalty program. There are three ways to register: 1: ONLINE: www.AQSC.com/SSOA 2: ON BOARD 3: CALL: (888) 749-5280
Steamboat Society of America RUBY (35-69 cruise nights) he Steamboat Society of America, our guest loyalty program, was All Classic benefits, plus: “Members only” luggage tags; a membership created to recognize our past guests and offer the opportunity status name badge; a dedicated reservations toT enjoy exclusive benefits and incentives for cruising frequently with line; a $50 onboard credit per member; us. In addition to our Classic membership, earned after completion pre-boarding privileges* of your first cruise on any of our vessels, we offer four levels of SAPPHIRE elite membership – Ruby, Sapphire, Emerald and Diamond. Each (70-139 cruise nights) level brings additional benefits, and is reached after cruising the All Ruby benefits, plus: designated number of qualifying nights with us. Preferred reserved dining room seating; an additional $50 onboard credit ($100 per member); complimentary laundry service**; After membership activation, all Classic members will receive: a “welcome back” signed card from the H captain, plus a set of exclusive notecards The Paddlewheeler quarterly newsletter H EMERALD Advance information on new itineraries (140-209 cruise nights) H All Sapphire benefits, plus: Exclusive invitations and promotions A one-cabin-category upgrade at time H of booking (subject to availability); a 10% A designation pin mailed after activation and upon reaching discount in the onboard gift shop each level milestone DIAMOND H A cocktail party hosted by the captain and senior (210+ cruise nights) All Emerald benefits, plus: officers on board An additional $50 onboard credit ($150 H per member); a two cabin-category upgrade An invitation for friends and family to board for a tour and at time of booking (subject to availability) breakfast or lunch while in port when member is a cruise guest H Access for breakfast or lunch when the American Queen, After reaching Sapphire, Emerald or Diamond status, members will receive a deluxe official wall certificate American Empress, American Duchess or American Countess and onboard captain’s presentation of a framed painting are in port near member’s hometown signed by maritime artist Michael Blaser.
For questions or more information about the Steamboat Society of America, please visit our website at www.aqsc.com/ssoa, email [email protected] or call us at (888) 749-5280.
*Benefit not available on American Empress voyages. **Complimentary laundry service is limited to one in-room laundry bag per 7-day cruise.; no dry cleaning services available. Only sailings operated by American Queen Steamboat Company® (as of April 2012) and Victory Cruise Lines® (as of May 2019) count toward membership level. Membership benefits are non-transferable, combinable with other applicable promotional offers and must be applied to future cruise travel; hotel nights do not count toward membership; cruise nights are calculated after completion of a cruise. Additional rules and conditions apply. Cabin-category upgrades are subject to availabilityVessel access and onboard visits by members: capacity-controlled on a daily basis, not available in ports of embarkation/disembarkation, reservations and government guest security information are required, guests must be accompanied by member and visits are limited to four per calendar year. American Queen Steamboat Company reserves the right to change Steamboat Society of America program rules, benefits, terms and/or conditions at any time without notice. ©2019 American Queen Steamboat Operating Company, LLC 041719 7 222 Pearl Street New Albany, IN 47150
(888) 749-5280 www.aqsc.com
INSIDE: FARES FROM $2,499 per person