Offering money-saving claims management, risk and safety management, and managed care services

Experience.

www.Inservco.net Talent.

Partnership.

Photo courtesy of Hershey Entertainment & Resorts Company

Inservco Insurance Services, Inc. Post Office Box 1545 Harrisburg, PA 17105-1545 800.356.0438 Our customers come from almost Inservco is a leader in third-party administration. every business sector

Inservco provides claims management, risk and Aggressive, thorough claims management Penn PRIME, a pool of approximately safety management, and managed care services to 280 municipalities, is composed of a municipalities, hospitals, physicians, nursing homes, Inservco provides claims management, risk and safety Liability Trust, which provides general auto, law enforcement and officials assisted living communities, insurance companies, state management, workers’ compensation, medical liability, as well as property and governments and school boards, to name just a few. professional liability, general liability, property, auto and professional liability. And our comprehensive claims crime insurance, and a Workers’ Our portfolio of accounts ranges from a large pool of Compensation Trust. school boards, small hospitals and a large municipal management goes beyond bill processing. We administer your entire program from investigating claims to In 1993, Inservco began administering pool to a mid-size foundry, a large state fund that claims for the Workers’ Compensation establishing reserves and making final settlements. manages the claims of insolvent insurance companies Trust, followed by the Liability Trust and a large physician program. We provide aggressive litigation management; conduct in 1996. In 2002, Penn PRIME hired prompt, professional investigations; and make initial Inservco to manage their property Inservco also manages medical professional liability contacts within 24 hours. claims, as well. In addition to our claims nationally. Small or large, no matter where claims administration services, you are, you can count on Inservco’s philosophy And we present our reports in an easy-to-understand Inservco provides safety consulting of providing superior value and developing strong format that tracks and summarizes claims, allowing our services and managed care services: medical bill repricing, PPO access, working relationships. clients to identify trends and causes of claims. medical case management and Want to know more? We’ll give you a broad sampling vocational rehabilitation services. Integrated service approach of our clients so that you can talk to them directly. Ask them about our record in saving them millions of dollars We believe the synergy of integrated services offers you through claims cost-containment and responsive, more cost-saving opportunities. Our fully integrated professional service. service approach includes claims management, risk and safety management, and managed care through We combine technical excellence with prompt, personal, our convenient online access automated system. responsive claims management services.

For our customers who prefer specific programs, we ■ Client education — We keep our staff and clients also offer our services on a stand-alone basis. abreast of legislative changes and the associated effects.

■ Three-point contact — We communicate with claimants, providers and clients to guarantee prompt, aggressive, detailed investigations.

■ Medical management — Adjusters have broad In 1971, the New Jersey Legislature established the medical backgrounds so they can actively manage New Jersey Sports and Exposition Authority to build and operate the Meadowlands Sports Complex in East medical claims, return people to work and reduce Since 1980, Inservco has successfully provided customized, third-party administration Rutherford, N.J. The Authority manages these facilities: medical costs. • Giants Stadium ■ Litigation management — Adjusters provide prompt services to more than 500 customers with many unique claims and risk management needs. • Meadowlands Racetrack referrals to legal counsel when necessary and direct • Continental Airlines Arena litigation strategies to promptly resolve files. • Monmouth Park Racetrack We pride ourselves on developing specific programs to meet our customers’ needs and maintaining ■ Regular customer meetings — We work with you to • Atlantic City Convention Center develop future action plans and resolve claims in the • Historic Boardwalk Hall best interest of your program. long-term relationships. These relationships continue to be successful for many reasons, but the • The Wildwoods Convention Center ■ First report of injury — We use online reporting • Sports Hall of Fame of New Jersey key to our success lies in our consistent delivery of superior service. with electronic data interchange to the Bureau of Inservco has successfully served the Authority since Workers’ Compensation. 1999, managing their workers’ compensation program — working directly with the Authority’s own medical ■ National Practitioner Data Bank — We report director and medical staff — and providing medical directly to this data bank on your behalf. case management. Practical solutions for managing risk and safety

Penn State Milton S. Hershey Medical With practical solutions, Inservco can help you control claims costs and Center — home base for Penn State reduce risk exposures. A sampling of our risk and safety services includes: Air Medical Service that ambulates critically injured patients — was ■ Management programs established in 1963 with a $50 million gift from the charitable ■ Program audits trusts of chocolate magnate ■ Milton S. Hershey. Regulatory compliance Penn State Hershey Medical Center, ■ Training which includes Penn State College of Medicine and Penn State Children’s ■ Accident analysis and evaluation Hospital, is considered a world leader ■ Hershey Entertainment & Resorts for developing the artificial heart Facilities surveys Company was founded in 1927 when and has been ranked as a Top 100 Milton S. Hershey separated his ■ Employee awareness and incentive programs Hospital for heart care. chocolate operations from his other Since 2002, Inservco has served the ■ Management consultations businesses. The company employs employees of Penn State Hershey about 1,400 full-time employees ■ Medical Center through claims Physician office risk assessments and 4,500 seasonal employees for management services. these businesses: The provider of choice in the managed care market • HERSHEYPARK • ZOOAMERICA North American We make sure the injured worker receives prompt, economical, goal- Wildlife Park oriented medical treatment and full access to services that facilitate • GIANT Center prompt recovery and a successful return to work. Our portfolio of • HERSHEYPARK Arena & Stadium managed care services includes: • HERSHEY BEARS Hockey Team ■ Medical/vocational rehabilitation services • HOTEL HERSHEY ■ Preferred provider networks • HERSHEY Lodge and Convention Center ■ Direct reporting 24 hours a day, 7 days a week Since January 2003, Inservco has ■ Medical cost containment managed new general liability claims for Hershey Entertainment & ■ Telephone case management Resorts Company.

Experienced in medical professional liability

Inservco offers medical professional liability third-party Our physician-led risk management team strives to: administration services throughout the United States. ■ Our dedicated, experienced unit of medical professional Manage medical events aggressively and efficiently liability examiners provides clients with: ■ Limit medical errors ■ Aggressive claim resolution ■ Reduce losses ■ Objective medical and legal analysis of allegations The end result? ■ Comprehensive apportionment of liability and Improved patient care, limited errors and reduced costs. assessment of damages

■ Settlement of meritorious claims and defense of nonmeritorious claims The bench strength needed to be a top-performer

Our employees are well-known in the industry for Customized reports help you manage costs The New Jersey Intergovernmental their claims and risk management expertise and their Insurance Fund, which represents more knowledge of regulations and procedures within third- Inservco offers customized reports based on your than 40 public entities, started in 1991 to help manage workers’ compensation party administration. But our resources don’t stop requirements. Our system provides e-mail and Internet costs. That same year, they selected there. Our parent company, Penn National Insurance, capabilities, including e-mailing reports directly to your excess carrier. We also offer several standard Inservco as their third-party expands our capabilities to provide professional services. administrator. And we’ve administered reports that are available to all customers, including Penn National Insurance ranks in the top 8 percent their claims ever since. detailed claim reports, financial transaction logs and of U.S. property-casualty insurance companies. The We also perform safety loss statistics. Reports can be generated monthly, organization is headquartered in Harrisburg, Pa., with inspections/analysis and attend their offices in Pittsburgh; Greensboro, N.C.; Hunt Valley, quarterly, semi-annually and annually. monthly meetings to help answer any Md.; Lawrenceville, N.J.; and Nashville. questions from their members. We’ve Access to information when you need it even assisted with their volunteer fire staff program, where we coordinate Technology helps us serve you better Customers have access to our system through our Web the supplemental insurance portion of site, www.Inservco.net. This allows you to complete the program and perform pulmonary Our automated system helps us manage all lines of and hearing testings for the fire staff. business: auto, general and property liability, medical OSHA reports and Employers First reports and to view professional liability and workers’ compensation. The up-to-date claim information — including payments, system tracks each claim — including claimant name notes and diary entries — and other transactions and address, loss description, loss date and claim report within our system. Whenever it’s convenient for you. date — and claims payment history, detailing every payment transaction. And you can choose to view Our reputation for aggressive, reports online, rather than receiving paper copies. thorough claims management stands tall after two decades Our system also contains several quality control assurances, including review for adequate reserves for With integrated services and customized solutions, payments, verification for duplicate payments and Inservco will stand with you to meet any claims or risk checks for valid coding for injury and accident fields. management challenge. To receive a formal, written proposal or for more information, please contact our Marketing Department at 800.356.0438 or visit www.Inservco.net.

Pennsylvania’s State System of Higher Education comprises 14 universities, four branch campuses, the McKeever Environmental Learning Center and Dixon University Center. The System’s purpose is to provide high-quality education at the lowest possible cost. The System universities — located in rural, suburban and small-town settings throughout Pennsylvania — educate more A third-party administrator students each year than any other higher educational institution in the state. that can make a difference Since 1993, Inservco has served as the third-party administrator for each of the 14 universities, making any necessary adjustments based on their specific needs. We provide claims administration and safety management, plus the System has access to our PPO network.