CY19 Medicare Part D Formulary List
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P.O. Box 30006, Pittsburgh, PA 15222-0330 January 1, 2019 - December 31, 2019 Evidence of Coverage: Your Medicare Prescription Drug Coverage as a Member of SilverScript Employer PDP sponsored by State of Maryland (SilverScript) This booklet gives you the details about your Medicare prescription drug coverage from January 1, 2019 - December 31, 2019. It explains how to get coverage for the prescription drugs you need. This is an important legal document. Please keep it in a safe place. This plan, SilverScript, is offered by SilverScript® Insurance Company. When this Evidence of Coverage says ªwe,º ªus,º or ªour,º it means SilverScript Insurance Company. When it says ªplanº or ªour plan,º it means SilverScript. SilverScript Employer PDP is a Prescription Drug Plan. This plan is offered by SilverScript Insurance Company, which has a Medicare contract. Enrollment depends on contract renewal. This document is available for free in Spanish. Please contact SilverScript Customer Care at 1-844-460-8767 for additional information. (TTY users should call 711.) Hours are 24 hours a day, 7 days a week. ATENCIÓN: Si usted habla español u otros idiomas, tenemos servicios de asistencia lingüística disponibles para usted sin costo alguno. Llame al 1-844-460-8767 (TTY: 711). This information is available in a different format, including Braille, large print, and audio formats. Please call SilverScript Customer Care if you need plan information in another format. Benefits, premium, deductible, and/or copayments/coinsurance may change on January 1, 2020. The formulary and pharmacy network may change at any time. You will receive notice when necessary. Y0080_52002_EOC_CLT_2019_C_9544_0536_805 OMB Approval 0938-1051 (Pending OMB Approval) 2019 Evidence of Coverage for SilverScript Table of Contents 2019 Evidence of Coverage Table of Contents This list of chapters and page numbers is your starting point. For more help in finding information you need, go to the first page of a chapter. You will find a detailed list of topics at the beginning of each chapter. Chapter 1. Getting started as a member ............................................................... 3 Explains what it means to be in a Medicare prescription drug plan and how to use this booklet. Tells about materials we will send you, your plan premium, the Part D late enrollment penalty, your plan membership card, and keeping your membership record up-to-date. 3 Chapter 2. Important phone numbers and resources ........................................ 17 Tells you how to get in touch with our plan (SilverScript) and with other organizations including Medicare, the State Health Insurance Assistance Program (SHIP), the Quality Improvement Organization, Social Security, Medicaid (the state health insurance program for people with low incomes), programs that help people pay for their prescription drugs, and the Railroad Retirement Board. 17 Chapter 3. Using the plan's coverage for your Part D prescription drugs ...... 28 Explains rules you need to follow when you get your Part D prescription drugs. Tells how to use the plan's Formulary (List of Covered Drugs) to find out which prescription drugs are covered. Tells which kinds of prescription drugs are not covered. Explains several kinds of restrictions that apply to your coverage for certain prescription drugs. Explains where to get your prescriptions filled. Tells about the plan's programs for prescription drug safety and managing medications. 28 Chapter 4. What you pay for your Part D prescription drugs ............................ 52 Tells about the four stages of prescription drug coverage (Deductible Stage, Initial Coverage Stage, Coverage Gap Stage, Catastrophic Coverage Stage) and how these stages affect what you pay for your prescription drugs. Explains the three cost-sharing tiers for your Part D prescription drugs and tells what you must pay for copayment or coinsurance as your share of the cost for a prescription drug in each cost-sharing tier. 52 Chapter 5. Asking the plan to pay its share of the costs for covered prescription drugs .............................................................................. 68 Explains when and how to send a bill to SilverScript when you want to ask the plan to pay you back for its share of the cost for your covered prescription drugs. 68 Chapter 6. Your rights and responsibilities ........................................................ 74 Explains the rights and responsibilities you have as a member of our plan. Tells what you can do if you think your rights are not being respected. 74 Chapter 7. What to do if you have a problem or complaint (coverage decisions, appeals, complaints) ........................................................ 90 Tells you step-by-step what to do if you are having problems or concerns as a member of our plan. 90 ● Explains how to ask for coverage decisions and make appeals if you are having trouble getting the prescription drugs you think are covered by our plan. This includes asking us to make exceptions to the rules and/or extra restrictions on your coverage. 90 ● Explains how to make complaints about quality of care, waiting times, customer service, and other concerns. 90 Chapter 8. Ending your membership in the plan .............................................. 114 Explains when and how you can end your membership in the plan. Explains situations in which the plan is required to end your membership. 114 Chapter 9. Legal notices ..................................................................................... 123 Includes notices about governing law and about non-discrimination. 123 Chapter 10. Definitions of important words ........................................................ 126 Explains key terms used in this booklet. 126 2019 Evidence of Coverage for SilverScript Table of Contents Chapter 6. Your rights and responsibilities ........................................................ 74 Explains the rights and responsibilities you have as a member of our plan. Tells what you can do if you think your rights are not being respected. 74 Chapter 7. What to do if you have a problem or complaint (coverage decisions, appeals, complaints) ........................................................ 90 Tells you step-by-step what to do if you are having problems or concerns as a member of our plan. 90 ● Explains how to ask for coverage decisions and make appeals if you are having trouble getting the prescription drugs you think are covered by our plan. This includes asking us to make exceptions to the rules and/or extra restrictions on your coverage. 90 ● Explains how to make complaints about quality of care, waiting times, customer service, and other concerns. 90 Chapter 8. Ending your membership in the plan .............................................. 114 Explains when and how you can end your membership in the plan. Explains situations in which the plan is required to end your membership. 114 Chapter 9. Legal notices ..................................................................................... 123 Includes notices about governing law and about non-discrimination. 123 Chapter 10. Definitions of important words ........................................................ 126 Explains key terms used in this booklet. 126 Chapter 1. Getting started as a member ............................................................... 3 Explains what it means to be in a Medicare prescription drug plan and how to use this booklet. Tells about materials we will send you, your plan premium, the Part D late enrollment penalty, your plan membership card, and keeping your membership record up-to-date. 3 Chapter 2. Important phone numbers and resources ........................................ 17 Tells you how to get in touch with our plan (SilverScript) and with other organizations including Medicare, the State Health Insurance Assistance Program (SHIP), the Quality Improvement Organization, Social Security, Medicaid (the state health insurance program for people with low incomes), programs that help people pay for their prescription drugs, and the Railroad Retirement Board. 17 Chapter 3. Using the plan's coverage for your Part D prescription drugs ...... 28 Explains rules you need to follow when you get your Part D prescription drugs. Tells how to use the plan's Formulary (List of Covered Drugs) to find out which prescription drugs are covered. Tells which kinds of prescription drugs are not covered. Explains several kinds of restrictions that apply to your coverage for certain prescription drugs. Explains where to get your prescriptions filled. Tells about the plan's programs for prescription drug safety and managing medications. 28 Chapter 4. What you pay for your Part D prescription drugs ............................ 52 Tells about the four stages of prescription drug coverage (Deductible Stage, Initial Coverage Stage, Coverage Gap Stage, Catastrophic Coverage Stage) and how these stages affect what you pay for your prescription drugs. Explains the three cost-sharing tiers for your Part D prescription drugs and tells what you must pay for copayment or coinsurance as your share of the cost for a prescription drug in each cost-sharing tier. 52 Chapter 5. Asking the plan to pay its share of the costs for covered prescription drugs .............................................................................. 68 Explains when and how to send a bill to SilverScript when you want to ask the plan to pay you back for its share of the cost for your covered prescription drugs. 68