CONFERENCE 25 Hyatt Regency Coconut Point - Bonita Springs, FL
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th ANNUAL ‘16 Claims Management & Leadership CONFERENCE 25 Hyatt Regency Coconut Point - Bonita Springs, FL Conference Speakers: 12 1. Monday Keynote JUNE Jim Morris 2. Tuesday Keynote Louie Gravance 3. Tuesday Special Guest 15 Michele Stuart 4. Wednesday Special Guest Mark Pew HYATT REGENCY COCONUT POINT 5001 Coconut Rd ~ Bonita Springs, FL 34134 25th Annual Claims Management & Leadership Conference Greetings: WCCP Board of Directors On behalf of the Association of Workers' Compensation Claims Professionals (WCCP) we welcome you to the 25th Annual Claims Management & Leadership Conference, as we celebrate “25 Years’ of Educational Excellence” with three days of interactive Leadership and Technical workshops from the Industries' top executives, medical and legal professionals. Lorie Dove/Chairperson After enjoying a night of catching up with friends and colleagues at our Sunday Evening Chairman’s Commercial Risk Management, Inc. Reception, join us on Monday morning as we announce the recipient of our 4th Annual WCCP “Rising Star” Award. The Rising Star award recognizes a senior level adjuster, or newly appointed supervisor, who Jackie Hilston/Vice President exemplifies the professionalism to reach that next level in their career to become “Tomorrow’s Leader”. We The Zenith Insurance Company are also excited to congratulate Austin Moyer and Elizabeth Korwin, this year’s Fran Brown Scholarship recipients. Denice Ferencak/Secretary Walt Disney World Resort After a full day of education, meet us on the Cypress Courtyard for a “friendly” game of volleyball at the WCCP’s sponsored tournament. If playing isn’t your thing, you can join us poolside to cheer for your favorite team while sipping on a frozen concoction and listening to one of our “industry friends”, Rafael Zeno as he Tom Chasser/Treasurer shares the “stage” with When You Were Young. Travelers Insurance Company As we begin our planning each year for next years conference, we are reminded that only through the Victor Marrero/Director generous support of our sponsors, the time and talents of our speakers, and the WCCP Board of Director’s, Seminole Tribe that this program is made possible. We also recognize in today’s business climate, the decision that our attendees make to invest in their own leadership development is not a small sacrifice and for that we Bob O’Halloran/Director appreciate your commitment. Summit Consulting, LLC. With added certification credits, which now includes HR General Credits, we hope to continue to meet the educational and certification needs of our industry. We hope you’ll consider the value this conference has for other managing claims, medical, legal and human resource professionals within your organization and encourage them to join you next year. Sincerely, Lorie Stacy Lorie Dove Stacy Hosman Chief Operations Officer Executive Director Commercial Risk Management, Inc. WCCP Association Chairperson of the Board Keynote Speakers: "The Rookie" Monday Keynote: Jim Morris Monday, June 13th, 2016 Jim Morris’ journey is a testimony to the power of dreams and their ability to inspire and transform human life. Eleven years after retiring from baseball, he unexpectedly learned a life-changing lesson from his high school baseball team. While giving a pep talk about the importance of dreams and hard work, the team challenged him about giving up his own dreams of pitching in the major leagues. Morris made his last place team the following bet: if they won the district championship, he would try out for the Majors. His Team Won...and Jim soon found himself in the Majors, playing for the Tampa Bay Devil Rays! Now a role model to millions, Morris’ memoir, The Rookie, was made into a major motion picture in which Dennis Quaid portrayed him. A schoolteacher by trade, Jim is a loveable storyteller whose miracle story captivates and inspires audiences to never give up on a dream. Sponsored by: Claims is Show Business Too! Tuesday Keynote: Louie Gravance Tuesday, June 14th, 2016 After fifteen years at Disney and another decade acting as service guru to dozens of other major brands, Louie Gravance knows about delivering world class customer and claims service. It was his honor and privilege to be a part of the design and implementation of the Disney’s Approach to Customer Service initiatives that launched the Disney Institute business programs in the mid-nineties. Louie Gravance comes with an understanding of the unique set of circumstances the world of insurance claims has to maneuver in its mission to provide service excellence. Claims is Show Business Too! is a lively, comedic and unique take on the way we touch our industry every day. Sponsored by: Thank You to Those Who Participated in this year’s Golf Tournament! Tournament proceeds this year will benefit one of our own, Diane Mummaw, in her fight against ALS. There's still time to Kids Chance of Florida donate throughout the conference by visiting the WCCP Kids' Chance of Florida joins 32 Kids' Chance of America state Registration desk. chapters in providing scholarships and educational assistance to children of Florida workers' catastrophically or fatally injured on the job. Sponsored by: The WCCP is excited to join the many volunteers, donors, sponsors and partners in changing the lives of so many deserving children, who without the support of Kids' Chance may not be able to achieve their educational goals. Kid's Chance of Florida will need the Industry's assistance in identifying children who may fit the eligibility requirements for what we hope to be many scholarship & opportunities. Please keep an eye on the Kids' Chance of Florida's website at www.kidschancefl.org for Scholarship Eligibility SCHEDULE OF EVENTS: Sunday, June 12, 2016 Monday General Session 1:00 p.m. - 2:00 p.m. 8:00am - 2:00pm Golf Tournament & Awards Luncheon 1:00pm - 2:00pm Raptor Bay Golf Club - Hyatt Regency Workers' Compensation Attorney Fees…"All that is Old is New Again" George Kagan, Esq., MKRS Law; Warren Sponsler, Esq., Sponsler, Bishop, 2:00pm - 4:00pm Conference Registration Adams & Koren, P.A.; W. Rogers Turner, Esq., Hurly Rogner, Miller, Cox & Waranch, P.A. 6:00pm - 7:30pm Chairman’s Welcome Reception Join us Monday afternoon as three of Florida's leading legal experts take us through a Belvedere Terrace /Lounge - Hyatt Regency lively discussion of attorney fee awards and just how far the pendulum has swung with the recent Supreme Court opinion Castellanos v. Next Door Co. In this interactive session we will round table many of your unanswered questions on how Don’t miss the chance to kick-off this year’s conference right with a fun this decision will impact not only your teams day to day administration of claims and evening of great food, drink, entertainment, and prizes. Help the WCCP Board of Directors celebrate 25 years of “Excellence in Education” with a reserving practices, but potential staffing and case load challenges due to what is sure toast to “you”, our loyal members and Service Partners! to be increased litigation. What overall impact will this opinion have on workers' compensation costs across the state? That is the million dollar question, that our legal experts and a room full of seasoned claim executives will explore at this years Monday, June 13, 2016 WCCP Claims Management and Leadership Conference. 3:30pm - 4:30pm 7:00am - 8:30am Private Cocktail Reception for Exhibitors/Sponsors Sponsored Breakfast & Conference Registration Whether playing, cheering for your favorite team, or enjoying a cocktail poolside, come dressed casual so we can head to the courts 8:30am - 8:50am immediately following the Sponsor Reception. WCCP Welcome: Fran Brown & Rising Star Award Lorie Dove, Chairperson & Victor Marrero, WCCP Board of Directors Join us as we say 8:50am - 10:30am General Session “thank you” “The Rookie” to our loyal sponsors and Jim Morris exhibitors! The Cinderella story of Jim Morris serves as testimony to the power of dreams and their ability to inspire and transform human life. Jim Morris’ meteoric rise from 35 year-old high school teacher to flame-throwing major league pitcher in 3 months proves that it’s never too late to fulfill the goals you’ve set for yourself, even years later. 4:30pm - 7:30pm 10:30am - 11:00am Sponsored Break Sponsored Volleyball Tournament & Outdoor Concert Monday Workshops 11:00 a.m. - 12:00 p.m. 11:00am - 12:00pm Who’s going to defeat Leading Diversity & Inclusion in the 21st Century Workplace the reigning Ursula Nixon, The Zenith champions? Having a diverse and inclusive workforce in today’s world goes beyond just race and gender. More than ever, embracing a culture of diversity and inclusion is not only the right thing to do – it’s imperative in today’s business environment. In this interactive workshop, Ursula will take us through her own experiences and proven best practices for overcoming obstacles when differences clash. 4th Annual Rising Star Award 11:00am - 12:00pm Navigating the Spine under Workers’ Compensation Philip Meinhardt, MD, Jewett Orthopaedic Clinic Join us Monday Morning as we Join Dr. Meinhart as he takes us through the minefield of navigating an th industrial back claim. The floor will be open as he explains the ODG guidelines celebrate our 4 Annual Rising to managing surgical and non-surgical back injuries, and what they look for from Star Award Winner… you and your team in helping to get your employee back to work and at pre-injury status as quickly as possible. I’ll bet he’ll even share with us the work he has done that earned him the 2014 Humanitarian Award. 12:00pm- 1:00pm Sponsored Lunch Naomi Kuker Celebrating 25 Years of Educational Excellence! SCHEDULE OF EVENTS: Tuesday , June 14, 2016 2:20pm - 3:10pm 7:30am - 8:45am “What’s New on the Medicare Front?” Geoffrey Hudson, Axiom National; W.