2000 Annual Report

George H. Ryan, Governor Sam W. Nolen, Director Douglas W. Brown, First Deputy Director Printed by the Authority of the State of Illinois George H. Ryan - Governor Sam W. Nolen - Director Douglas W. Brown - First Deputy Director ISP 1 - 131 (2/02) 7M CONTENTS

Introduction ...... 5

Command Photos ...... 6

Director’s Message ...... 7

Agency Structure...... 8

FY00 & FY01 Budgets ...... 10

Strategic Direction ...... 11

Patrol...... 13

Investigation ...... 15

Forensics...... 17

Information & Technology...... 19

Communications ...... 21

Human Resource ...... 23

Integrity ...... 25

Agency Support...... 27

Awards & Commendations ...... 28

Maps of Facilities...... 30

3 4 INTRODUCTION

As we enter a new millennium, the Illi- program-based and performance meas- nois State Police (ISP) continues its ured program lines were introduced. reputation as a premier law enforce- ment agency. This first Annual Report In years past, the ISP Annual Report of the 21st century reflects the contin- was done on a calendar year basis. This ued accomplishments being made by all is the first report to be done on a fiscal employees of the ISP. In this report, year basis, in alignment with our budget we have strived to best represent what and Strategic Plan. To compensate for the ISP is really about. this conversion (from calendar year to fiscal year organization), this report Although administrative lines are drawn spans the eighteen-month period from around four divisions and two com- January 1, 2000 to June 30, 2001. mands, this report is organized along our eight programmatic lines (Patrol, The ISP has undergone myriad changes Investigation, Forensics, Integrity, Infor- since it began as a small force of men mation & Technology, Human Re- working as a rural in source, Communications, and Agency 1922—no one could have predicted to Support). This program-based per- what heights this agency would ascend spective effectively demonstrates the by the year 2001. Likewise, it is difficult things we do and why we do them. to predict what the next century will The mission statement and goals that bring. Regardless of the challenges in appear at the head of each section are store, we will continue to maintain our taken from the Strategic Plan, in which tradition of integrity, service, and pride.

5 COMMAND STAFF

Director First Deputy Director Sam W. Nolen Douglas W. Brown

Deputy Director Deputy Director Deputy Director Timothy J. DaRosa Teresa M. Kettelkamp Harold E. Nelson III Division of Administration Division of Forensic Services Human Resource Command

Deputy Director Deputy Director Deputy Director Alex Ferguson George A.P. Murphy Daniel W. Kent Information & Technology Command Division of Internal Investigation Division of Operations

6 DIRECTOR’S MESSAGE

Significant accomplishments mark the passing of another period in the distinguished history of the Illinois State Police. Citizens are safer both in their homes and in their cars: crime rates declined 4.5 percent from 1999 to 2000, and traffic fatalities on Illinois roadways decreased from 1,456 in 1999 to 1,418 in 2000.

We are proud of our many deliverables. The new Illinois State Police Academy Annex proposal was accepted, providing expanded classroom space for cadet and recruit training. The Information and Technology Command was established in early 2001 to strategically maximize the Department’s diverse information and technology resources. Over the period, 171 cadets joined the ranks of troopers working throughout the state to increase public safety.

These and other successes have come about through an increased focus on public accountability. The results-oriented strategic planning and performance measurement process, championed by Governor Ryan, shifted our focus from the things we do, to the results of our activities. Using this Strategic Management philosophy, the Illinois State Police has established meaningful, measurable performance indicators that aid us in fine-tuning our performance as a public safety agency. This year’s annual report is the first to outline these performance indicators.

With thanks to all who contributed to this publication, I present the Illinois State Police Annual Report 2000.

Respectfully,

Sam W. Nolen Director

7 AGENCY STRUCTURE u s a l s r a e e e i r c d c e i u e s y c d v B p n r n l n n e S S o a e n a i u S t n g t e o e i i m e i a l a l t d l n k d e a i g i i m e m c i u e r d i i n t t w r u d o a n M w d s i o n e e i a e r e C I B c C . t t t r l e v n a t a u e m a o t I r t n s n

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8 PROGRAMMATIC STRUCTURE

While the Agency Structure reflects the organizational structure, the Programmatic Structure represents the functional outline of the agency. This is the structure by which we report our results.

PATROL INFORMATION AND TECHNOLOGY

Field Patrol Information Services

Patrol Support Firearms Services

Public Safety Support Research & Development

Criminal Identification

INVESTIGATION HUMAN RESOURCE

Field Investigation Training and Education

Investigation Support Personnel

FORENSICS COMMUNICATON

Forensic Analysis Dispatch

Forensic Support Radio Network Service and Support

Forensic Collection

INTEGRITY AGENCY SUPPORT

Investigation - Field Quality Assurance

Investigation - Pre-employment Counsel and Development

Drug Testing Logis tic and Administrative Support

9 ISP BUDGET FISCAL YEAR 00-01

Final Appropriations FY00 FY01 ($ in thousands) Administration $ 71,754.8 $ 63,414.2 Information Services Bureau 14,463.6 15,612.5 Operations & Metropolitan Enforcement Group Units 216,360.6 229,648.9 Racetrack 635.1 672.9 Financial Fraud & Forgery 4,811.4 5,226.3 Forensic Services 52,209.0 56,256.9 Internal Investigation 2,416.4 2,464.2

Total Appropriations $ 362,650.9 $ 373,295.9

Total Expenditures by Object Code FY00 FY01 ($ in thousands) Personal Services & Fringe Benefits $ 207,600.9 $ 220,234.8 Contractual 17,357.9 18,404.5 Travel 1,232.8 1,494.0 Commodities 3,565.2 4,455.6 Printing 391.3 480.3 Equipment 5,352.2 5,463.0 Electronic Data Processing 5,933.9 5,630.6 Telecommunications 5,287.9 5,606.5 Operation of Automotive Equipment 7,806.2 8,374.4 Total Other Lines 14,785.5 14,622.3 Total Other Funds 41,567.0 40,353.2

Total Expenditures $ 310,881.0 $ 325,119.2

Grant Acquisitions FY00 FY01 ($ in thousands) U.S. Dept. of Health and Human Services Medicaid Fraud $ 2,200.0 $ 5,655.0

U.S. Dept. of Education Drug Abuse Resistance Education 1,580.0 1,650.0

U.S. Dept. of Transportation Operation S.A.V.E. (Stop Arm Violation Enforcement) 32.9 14.4 Regional Law Enforcement Liaison 33.8 39.7

U.S. Dept. of Justice Detection and Eradication of Illicit Marijuana Fields 450.0 375.0 COPS MORE (Making Officer Deployment More Effective) 713.0 0.0 COPS Universal 4,844.5 5,459.1 Demonstration Center 169.4 0.0 Regional Institute for Community Policing (RICP) 1,215.4 548.5 Expansion of DNA Analysis 50.0 0.0 Internet Crimes Against Children 258.4 301.4 Elderly Advocate 134.8 43.6 Increasing Officer Accountability 234.0 196.4 NCHIP (National Criminal History Improvement Program) 2,000.0 2,000.0 Drug Enforcement 1,803.1 1,985.3 State Identification Systems 194.7 357.9 National Sex Offender Registry 526.6 420.0

Illinois Motor Vehicle Theft Prevention Council Motor Vehicle Theft Prevention 1,163.6 1,113.9 Acquisitions Total $ 17,704.7 $ 20,888.7 Grant Expenditures Metropolitan Enforcement Groups 1,300.0 1,300.0 Expenditures Total $ 1,300.0 $ 1,300.0

10 STRATEGIC DIRECTION

While ISP has participated in strategic planning activities for some time, the addition of public accountability through performance measure- ment has breathed new life into the planning process. This annual report, which covers calendar year (CY) 2000 and fiscal year (FY) 2001, includes the strategic direction of our eight functional programs and represents our efforts to improve accountability to ISP's stakeholders. Performance measures for this report were taken from the FY2003 Annual Management Plan, which was filed with the Governor's Office in the first quarter of FY2002. This plan includes actual FY2001 performance data, FY2002 performance goals, and performance targets for the upcoming FY2003 budget cycle.

Since FY2001 covers July 2000 through June 2001, Research and Development Bureau staff worked with the Department's programs to ob- tain performance data for the first half of CY2000.

Because an Annual Management Plan was not filed for FY2001, program missions and goals are taken from the six-month update of the CY2001 Strategic Plan. In the future, this information will be taken from the Annual Management Plan on file for the fiscal year being re- ported. MISSION The Illinois State Police will promote public safety with integrity, service, and pride to improve the quality of life for our citizens. VISION

We will strive for excellence in all we do—seeking to be one of the premier policing agencies in the country. VALUES

Integrity Trust and Dependability to Act Responsibly The Illinois State Police standard—respect, fairness, honesty, and ethical conduct—is exceedingly high. We are accountable for always having the courage to do what is right, even when no one is observing or evaluating.

Service Contribute to the Welfare of Others The Illinois State Police is committed to performing duties to meet the needs of others and promoting proactive partnerships to identify problems and develop solutions to improve public safety and strengthen relationships with citizens and the criminal justice community.

Pride Respect for Self, Others, and the Organization Believing in the integrity of our actions, the Illinois State Police takes pride in the results we achieve as individuals and as an or- ganization. FY2001 STRATEGIC ISSUES

· Promote the safety of the motoring public · Combat the illegal use of guns and drugs · Maintain forensic testing capabilities statewide · Enhance departmental and state agency integrity · Assess the availability of high-tech equipment and develop a plan to access this technology and share it with local law en- forcement agencies · Reduce the fear of crime · Maintain systems to collect and share criminal justice data to aid in fighting crime STRATEGIC GOALS Improve the quality of life for our citizens through unimpeachable integrity, public service, training, and education.

Safeguard the public by assisting law enforcement, decreasing traffic fatalities and injuries, and reducing crime and the fear of crime.

Provide leadership through innovation as a dynamic, diverse, learning organization which promotes personal and professional growth. 11 12 PATROL FY2001 Goals: Promote the safety of the motoring pub- lic on Illinois’ interstates, U.S. routes, Mission Statement: and state highways. Safeguard the public by reducing the number of vehicle crashes and the fatality of those crashes, and by reducing crime and the fear of crime Reduce crime and the fear of crime for citizens and their communities. through diligent operations which address the specific needs of the Promote the safe transportation of com- communities served. mercial vehicles on interstates, U.S. routes, and state highways.

As its mission states, uniformed officers U.S. routes, state highways, and secondary who comprise the ISP patrol program work county roads. Although officers focus pri- daily to safeguard the public by reducing the marily upon enforcing Illinois’ motor vehicle number of vehicle crashes and the serious- laws, they are also called to assist during ness of those crashes. They reduce crime major incidents such as prison riots, labor and the fear of crime through diligent op- disputes, hostage situations, and natural dis- erations which address the specific needs of asters. Officers in specialty roles help fulfill the communities they serve. Troopers regu- the wide range of services provided by the larly patrol more than 138,000 miles of Illi- Department for Illinois’ citizens. Expertise nois roadways, which consist of interstates, possessed by these officers includes the ar- eas of safety education, crash reconstruc- tion, commercial vehicle enforcement, OFFICER OF THE YEAR MARK OLDANI, DISTRICT 18 crime prevention, and drug interdiction.

Trooper Mark Oldani The Department enjoyed several successes was named ISP Officer during fiscal year 2001. Officers worked of the Year for 2001, at over 36,500 hours on special highway safety a ceremony held in enforcement programs, including Alcohol Springfield. His active Countermeasures Enforcement (ACE), involvement in training, Roadside Safety Checks, and the Special both as Cadet Coun- Traffic Enforcement Program (sTEP). In ad- selor for the ISP Acad- dition, ISP again participated in the Depart- emy and as a Field ment of Transportation’s “Click It or Training Officer for new Troopers in Dis- Ticket” campaign, a major statewide occu- trict 18, identifies him pant restraint enforcement project. as a leader. His signifi- Troopers wrote 74,500 seatbelt citations, cant contributions in and issued over 9,500 citations to impaired helping the District and drivers, contributing to the decrease in traf- the Division of Opera- fic deaths. tions achieve their goals display the skill of an accomplished County Chapter of Mothers An essential arm of the patrol program, officer. Volunteering to be part of Against Drunk Drivers. Trooper safety education officers help spread public “Adopt a Cop,” a new program Oldani is highly respected by his safety awareness. They produce news arti- implemented in the District, peers, the command staff of Dis- cles and public service announcements to Trooper Oldani served as a part trict 18, and the members of his inform the community at large. These offi- time resource officer for Virden community. As part of this honor, cers also speak regularly at public events to High School. His community com- Trooper Oldani was awarded the promote new programs or projects that the mitment is evident in his role as use of a specially marked 2001 Division provides. During FY 2001, 6,433 vice president of the Macoupin Ford Crown Victoria car. public safety education programs were pre- sented.

13 Interdiction Methamphetamine which are commonly used in mobile In March 2001, Narcotics and Cur- In addition to aggressively identify- drug laboratories. rency Interdiction (NARCINT) ing and arresting persons producing agents seized nearly 14,000 pounds and distributing methamphetamine, Firearms of marijuana located in a truck trac- the ISP launched a series of part- Responding to Governor Ryan’s call tor semi-trailer in Bolingbrook. nerships with businesses through- to reduce the proliferation of illegal The seizure represents a national out the state to reduce the sale of firearms in Illinois, two regions are inland record for the number of selected precursors used in the now dedicating enforcement re- pounds of marijuana seized from a manufacture of methamphetamine. sources to firearms-related issues. motor vehicle. Similar successful Participating businesses are now Working with analysts to identify seizures and arrests continue. voluntarily limiting the volume of potential leads from Firearm Owner’s Identification (FOID) data, these “gun squads” aggressively track illegal firearms sales and iden- tify straw purchasers. Agents then seize illegal firearms and stolen weapons, and arrest the gun traf- fickers.

Radar/Lidar and In-Car Video The ISP, in partnership with the Illi- nois Department of Transportation and the Meadows’ Foundation, are equipping state police vehicles with in-car video cameras and speed ra- dar units. The program’s primary goal is to use these tools to n-i crease arrests and convictions of impaired drivers. One thousand sales of certain items, requiring cus- new in-car video cameras have ISP patrol officers seized 21,553 tomers to sign or register items been purchased and will be installed pounds of marijuana and 751 purchased, and are removing from in ISP squad cars by the end of the pounds of cocaine during roadside direct shelf availability those items year. enforcement contacts made during the reporting period. These drugs have a total street value of more Fiscal Year 2001 Performance - Patrol CY2000 FY2001 than $103 million. Master Sergeant Jeff Gaither, working as the Valkyrie Calls for Service 464,048 128,000* Mentor, was named the 2000 Drug Seatbelt Citations Issued 70,952 79,016 Interdiction Officer of the Year at the National Drug Interdiction IVC Citations Issued 417,131 432,392 Conference held in New Orleans in Level I Motor Carrier Inspections Completed 22,819 25,802 August 2000. Number of Criminal Arrests 19,636 20,989 Motorist Assists Completed 147,645 102,324 Statewide Commercial Vehicle Fatal Crash Rate .161 .165 Statewide Fatal Crash Rate 1.24 1.24 Statewide Fatal Crash Rate Alcohol Related .44 .426

* Calls for service numbers reflect a decline as a result of the changeover from TIPS to CAD.

14 INVESTIGATION FY2001 Goals: Reduce the availability of illegal drugs. Reduce the availability and use of illegal firearms. Mission Statement: Improve the effectiveness, expertise, and Solve crimes reported directly to the Illinois State Police and assist other capabilities of Illinois State Police investiga- agencies in solving crime where requested, providing impartial evidence to tors. assist in the successful prosecution of identified suspects. Reduce the number of citizens victimized by crime.

ISP investigators are charged with examin- The restructuring of the investigative pro- ing homicide, narcotics, and violent crime gram during FY2001 has reaffirmed the stra- cases across the state. Investigators work- tegic direction of ISP investigations. In ing on a statewide platform also specialize in FY2001, ISP investigators initiated 8,800 computer crimes and evidence recovery, cases, while arrests for both criminal and technical investigations, and the "white col- drug related offenses increased 15 percent and 5 percent, respectively, from the previ- ous fiscal year.

The investigative program places a heavy emphasis on training. Investigators have taken full advantage of the opportunity to train with detectives from several large met- ropolitan police departments and share best practices through the innovative Investiga- tive Fellowship Training Program.

The Methamphetamine Clandestine Labora- tory Program was developed to ensure all applicable OSHA guidelines for handling haz- ardous waste generated by methampheta- mine labs are followed and proper training and equipment is given to law enforcement officers who respond to the labs. lar" crimes of Medicaid fraud and financial exploitation. Additionally, intelligence ana- Medicaid Fraud lysts serve as an invaluable resource, provid- Protecting those who cannot always protect ing tactical analytical support to ISP investi- themselves is one of our core responsibili- gators and local and federal law enforce- ment entities.

The ISP’s investigative mission is to solve crimes reported to the ISP and to help other agencies solve crime. Uniting with municipal and federal law enforcement in task forces and regional enforcement groups, special agents also target those in- volved in drug trafficking and motor vehicle theft.

15 ties. This is true in the health care over several vehicles without his each year." In response, the industry where Medicaid recipients knowledge. Crimes Against Seniors Program are defrauded and abused by pro- (CASP) was established to investi- fessionals and care providers alike. A worker in a medical facility pur- gate elder fraud cases. Other pro- To combat the rising number of chased a vehicle and attempted to gram elements provide support and fraud, abuse, and neglect cases in buy a house in the name of an eld- assistance to victims during investi- Illinois’ $7 billion a year Medicaid erly, mentally-retarded resident. gation and prosecution, and edu- cate the elderly regarding potential exploitation and possible safe- guards. Although federal grant funding for CASP expired in Octo- ber 2000, the program continues today with supplemental funding provided by the Illinois Department of Insurance and the Illinois Depart- ment on Aging in a reaffirmation of the program’s merit.

Sex Offender Registration Website In March 2000, Illinois had the dis- tinction of becoming the first state to have its sex offender registry placed online with the National Crime Information Center’s na- tional registry program. The Sex Offender database maintained by program, the ISP’s Medicaid Fraud the ISP contains the names, ad- Control Unit (MFCU) received an In April 2000, Governor George dresses, and photographs of more increase in federal funding which Ryan appointed a new task force than 16,000 registered sex offend- doubled its personnel allocation. ". . to shed some light on financial ers in Illinois. The registry is also The grant, which now totals $7 mil- abuse of senior citizens and find maintained on ISP’s website which lion annually, allowed an additional ways to help the thousands of sen- has averaged 12,000 hits daily since 22 investigators to be assigned to iors who get financially ripped off going online in November 1999. the unit to probe health care scams.

Financial Crimes Against the Elderly A serious problem faced by the eld- erly is financial exploitation. To il- lustrate, a typical investigator’s caseload may include such tragedies Fiscal Year 2001 Performance - Investigation CY2000 FY2001 as: Sex Offenders 14,355 14,542 A social worker stole an 87-year- Number of Investigations Opened 9,061 8,912 old woman’s life savings - $80,000 - to purchase cars, new furniture, Assists N/A 2,625 and a satellite television system. Number of Criminal Arrests 5,106 5,325

A legally blind, 90-year-old man had Number of Firearms Seized 416 979 payments to his business diverted by an employee and also signed Number of Drug Related Arrests 2,282 2,582

16 FORENSICS FY2001 Goals: Deliver complete, accurate, and timely crime scene forensic services. Mission Statement: Deliver complete, accurate, and timely Deliver complete, accurate, and timely forensic services in the collection forensic laboratory analysis. and analysis of physical evidence from crimes and assist with the Provide appropriate training opportunities identification, arrest, and prosecution of offenders and exoneration of the for DFS employees to grow professionally innocent. and personally.

The ISP is mandated by statute (20 Illinois In 2000, the ISP’s forensic laboratories ac- Compiled Statute 2605/2605-40) to provide cepted 116,987 cases compared to 115,312 forensic services in Illinois. Beyond this cases in 1999. For that time period, 71.8 statutory mandate, the ISP is committed to percent of the cases were completed within providing the highest quality scientific analy- the established 30-day turnaround standard. sis to the criminal justice community. The Division of Forensic Sciences (DFS) over- The DFS continues to convert the DNA of- fender database from Restriction Fragment Length Polymorphism (RFLP) technology to the new Short Tandem Repeat (STR) tech- nology. STR technology is the standard re- quired by the FBI and allows the offender profiles to be entered into the Combined DNA Index System (CODIS). The STR procedure also allows the analysis of smaller, poor samples and shortens testing time to just five days.

In July 2000, DFS initiated a two-year train- ing program for future managers, thereby creating a pool of potential leaders. Classes included in this program addressed leader- ship, communications, ethics, problem solv- ing, and strategic planning. In September 2000, DFS also provided forensic scientists with video conference training on defense tactics used to cross examine expert wit- nesses in court. sees the third largest system of crime labo- ratories in the world - topped only by the Crime Scene Services Federal Bureau of Investigation (FBI) and DFS also provides highly technical crime Scotland Yard. The ISP’s nine forensic labo- scene services to members of the law en- ratories provide forensic services to ap- forcement community. This expertise n-i proximately 1,000 law enforcement agencies cludes the recognition, collection, and inter- statewide and complete about 400 cases pretation of physical evidence at crime annually for federal agencies. The ISP labo- scenes and courtroom testimony. The Fo- ratories continue to be accredited by the rensic Diagramming and Animation (FD&A) American Society of Crime Laboratory Di- Section is responsible for developing two- rectors’ Laboratory Accreditation Board. dimensional and three-dimensional drawings

17

and animations used in criminal trial presentations. DFS expanded and opened an FD&A office in the Chi- cago area. This office will allow the section to better serve law enforce- ment needs for assistance to the Northern agencies. The FD&A Sec- tion’s ability to make the figures in animation come to life and re-enact the crime in virtual reality has proven to be an invaluable tool for the investigator and the prosecutor.

DFS has also expanded the number of Crime Scene Investigators (CSIs) in the Metro-East area. This expan- sion will provide additional exper- tise to address the diverse needs of one of the busiest regions in the state.

The DFS Photographic Section is researching the possibility of replac- As court and public scrutiny of evi- One of the more interesting cases ing traditional 35MM still photogra- dence handling increases, proper worked at the Joliet lab in 2000 in- phy and processing with digital pho- protocols are essential for the col- volved a 24-year-old homicide, rob- lection, preservation, and analy- bery and rape case. A forensic sci- sis of that evidence. In an effort entists reanalyzed the biology evi- to ensure DFS personnel reach dence, removed stains in various and maintain the highest level of areas from the scene, and clothing, knowledge, skills, and certifica- using a stab hole area on the vic- tions possible, DFS has estab- tim's shirt for her standard. DNA lished guidelines for training testing was performed on the stains CSIs, and initiating a Quality As- which revealed a mixture of victim surance Program. The Training/ and suspect types. The case went Quality Assurance Section over- to trial on August 17, 2000 and the sees the system of “checks and suspect was found guilty, 24 years balances” for the crime scene after the crime. program and the laboratory sys- tem. tography. The work unit has estab- lished a digital dark room and will be experimenting with digital cam- Fiscal Year 2001 Performance - Forensics CY2000 FY2001 eras and computer production of Number of Requests for crime scene processing 1,114 3,714 photographs to verify the validity, cost and efficiency of this new tech- Number of cases received for scientific analysis 123,146 118,771 nology in crime scene processing Number of crime scenes processed 5,054 4,896 work. Number of scientific analysis cases worked 127,353 117,733 Percent of crime scenes processed 97% 97% Percent of scientific analysis cases processed within estab- 72% 71% lished standards

18 FY2001 Goals*: INFORMATION & TECHNOLOGY Provide innovative solutions for enhancing the efficiency, effectiveness, and safety of the Illinois public safety community.

Provide responsive and efficient support to all users. Mission Statement: Provide reliable, accurate, and credible information for effective public Maintain sufficient capacity to support cen- tralized, agency-wide computer operations. safety decision making. *These goals reflect the original Information Service program goals.

Information & The Information and Technology Program Technology Command (formerly the Information Service Program) As a leader in the public safety field, the ISP was formed recently when the Department has recognized the need to focus on solu- united its information, data, and decision tions for the collective needs of the agency. support related functions in the Information Thus, the Information and Technology and Technology Command. The Research Command (ITC) was created in January and Development Bureau is responsible for 2001. This command combines and focuses capturing and storing vital agency informa- the units and bureaus responsible for infor- tion. Analysts produce recommendations mation technology, data collection/analysis, which present information from internal and information sharing, and knowledge devel- external data to drive agency policy, direc- opment. tion, and training efforts. The Information Services Bureau (ISB) adminis- ters agency-wide computer ap- plications, increasing the effi- ciency of policing operations throughout the state. The Bu- reau of Identification coordi- nates technologies which per- form statewide repository func- tions for capturing, storing, re- trieving, and disseminating criminal history information. The Firearm Services and Crime Statistics Bureau admin- isters the state’s firearm licens- ing and eligibility analysis activi- ties, and manages the collection and reporting of the state’s uni- form crime reporting program.

Y2K The ISB coordinated the acqui- sition of 1,900 Dell computers to replace outdated personal

19 computers being used within the New application development stan- Installation of Mobile Data Com- ISP. Ap proximately dards have been written by the In- puters for the Illinois Wireless In- 66 percent of all the computers formation Services Application De- formation Network (IWIN) in- used by the ISP were replaced dur- velopment Task Force and ap- creased from 750 to 1,198 units ing this project. This covered more proved by the Information Service installed as of June 30, 2001. than 70 ISP locations around the Quality Assurance Council. These state, from Ullin to Chicago, and new standards will significantly con- The members of the Disposition from East Moline to Carmi. tribute to the ISB's application de- Committee, which is comprised of velopment and program mainte- employees from the Bureau of nance efforts by standardizing these Identification and the ISB, were suc- Lotus Notes Project cessful in lowering the error The ISB is replacing its Office rate on incoming Cook County Vision electronic mail envi- court dispositions by 20 per- ronment, which has been in cent. This was accomplished use since the mid 1980s, with by implementing the statute Lotus Notes. The move from manipulation table and the Office Vision to Lotus Notes crosswalk table computer pro- has taken the ISP from a text- grams. based message solution to a full graphical mail service, By analyzing and making im- which allows for the trans- provements to processes, the mission and receipt of all Bureau of Identification Dispo- types of messages. This was sition Acquisition Unit reduced an all encompassing project the average turnaround time which ranged from purchas- for acquiring dispositions from ing a new mainframe computer and processes. The new standards are 33 days to 24 days. new operating system to coordinat- presently being finalized for imple- ing training for ISP employees mentation. In order to improve efficiency and around the state. As of this time effectiveness of collecting, storing, there are approximately 3,000 ISP During March 2001, Transmission and disseminating criminal history employees actively using Lotus Control Protocol/Internet Protocol information, the Bureau of Identifi- Notes. The conversion has re- (TCP/IP) program modifications cation has begun implementing a sulted in a savings of 13 percent of were completed and the National new criminal history system called ISP's host mainframe computer ca- Crime Information Center (NCIC) ECHO. In 2000, the requirements pacity. Reducing the workload on and National Law Enforcement document was finalized. In 2001, the mainframe by this significant Telecommunications System the functional flow was completed. percentage has allowed the ISP sev- (NLETS) were converted. Imple- Work will continue on this project eral additional months before being mentation of this communications until its anticipated completion date required to upgrade the processor. interface brings the ISP into compli- in 2003. ance with the FBI's 2000 connec- tivity standard.

Fiscal Year 2001 Performance - Information & Technology CY2000 FY2001

Number of support calls received by ISP help desk 7,549 17,395

Number of support calls resolved by ISP help desk 4,288 9,388

Average response time for LEADS Inquiries (seconds) .031 .025

Average response time for LEADS Entries (seconds) 2.13 1.8

20 FY2001 Goals: COMMUNICATIONS Facilitate state-of-the-art communications services for the Illinois State Police and the Illinois public safety community to enhance officer efficiency and promote officer Mission Statement: safety. Assure telecommunicators are a diverse Through technological innovation and, where appropriate, collaboration group representative of the state’s popula- with other agencies, provide contemporary public safety communications tion who have appropriate training, re- capabilities for the Illinois State Police and other state and local agencies. sources, and opportunities to grow person- ally and professionally.

The Communications Services Bureau con- sists of 350 employees who provide dis- patch services from 19 communication cen- ters and technical support from 22 mainte- nance shops. Two hundred and fifty Tele- communicators throughout the state ensure ISP and other officers receive timely infor- mation to support enforcement and public safety efforts. Technicians maintain equip- ment at 72 tower sites throughout the state to ensure seamless voice radio communica- tions and install and maintain emergency equipment (lights, sirens, radios) in more than 2,500 department vehicles.

During Calendar year 2000, 354 new de- partment vehicles were outfitted by techni- cians in order to meet an aggressive installa- tion schedule. The Bureau is also account- able for the Department’s telephone sys- STARCOM 21 tems, wireless telephones, pagers, and The State Radio Communications for the equipment and maintenance contracts. 21st Century (STARCOM21) project was undertaken to research, identify, and imple- ment a new statewide communications system for the ISP and other state and lo- cal agencies. Funded initially in FY00 with $25 million in Illinois FIRST monies, exten- sive efforts were directed towards the de- velopment, advertisement, and subsequent evaluation of a Request for Proposal from qualified vendors. A task force of ISP and other state agency representatives, along with a professional Quality Assurance Consultant, prepared the final recommen- dation. Motorola, Inc. was the successful bidder. Negotiations to finalize an imple- mentation contract are underway.

21 CAD 2000. Ms. Monk was recognized Commuter Aided Dispatch (CAD) for her extensive knowledge, was successfully implemented in all leadership, and problem-solving 19 ISP communications centers in skills. The award also noted her 2000. CAD is an incident-based judgment, adaptability, initiative, computerized system of receiving, and dedication to officer and tracking, and dispatching calls which public safety. enhances communications, safety, and management data. All officers Mr. Jim Pepper was named and telecommunicators received “Technician of the Year” by the intensive training to accomplish Illinois Association of Public their migration to the new technol- Safety Communications Officials ogy. (APCO)— a first for the ISP. Mr. Pepper currently serves as a AWARDS regional field technician providing Ms. Betty Monk from District 9 - technical services and assistance Springfield was selected as the ISP to six northern area ISP Dis- Telecommunicator of the Year for tricts.

Fiscal Year 2001 Performance - Communications CY2000 FY2001 Number of Telecommunicators 228 228 Number of LEADS operators certified 7,239 9,706

22 FY2001 Goals: HUMAN RESOURCE Provide progressive education, training, and services in support of traffic safety, crime reduction, and pro- fessional development for the ISP and members of the law enforcement community. Mission Statement: Provide services supporting ISP employees and their families by enhancing their physical, emotional, and Identify, recruit, educate, and retain the most qualified personnel to spiritual well being, ultimately promoting a healthy and productive workforce. execute the responsibilities of the Illinois State Police, and through the Validate the medical exam standards for cadet appli- provision of training to state and local agencies, establish a level of cants. competency expected of public safety employees. Validate the present Physical Ability Test (PAT) stan- dards for sworn officers.

The Human Resource Program serves as a Illinois State Police Academy model of leadership, innovation, and prob- Training and education is coordinated by lem solving, improving the quality of life for the ISP Academy which has earned a nation- our employees and enhancing public safety. wide reputation as a top law enforcement training organization. It is used as a bench- The goals of the agency are supported mark by other federal, state, and municipal through collaboration of the Agency’s Hu- law enforcement organizations nationwide. man Resource Command and the Division of Administration’s Personnel Bureau. The primary purpose of the ISP Academy is Their efforts are focused on recruiting, to prepare new officers for a career in law training, educating, and retaining a physically, enforcement. The Academy provides train- mentally and emotionally qualified work- ing for Cadets (future ISP officers) and Re- force. By training and educating members cruits (future county and municipal law en- of the state and local law enforcement com- forcement officers) in 26 week and 10 week munities, the Human Resource Program es- classes respectively. This has been an inno- tablishes a vative year for training Cadets at the Acad- level of emy. New approaches to training and edu- compe- cating departmental employees, Cadets and tence ex- Recruits abound. An accelerated Cadet pected of training program termed “Fast Track” was public successfully piloted with individuals who had safety em- prior law enforcement experience. To qual- ployees. ify, Cadet Candidates participated in both written and practical pretests. Those who The Divi- passed were invited to the inaugural admini- sion of stration of this program. Cadet Class 101 Admini- graduated 16 Cadets who are performing stration’s well in the Field Training Officers Program. Personnel Bureau Another innovation adding to the success of maintains the Human Resource training efforts is com- a highly-organized and systemized record puter-based training (CBT). The Academy’s keeping system. It tracks and guides the CBT program has created, tested, and im- many processes associated with hiring, pro- plemented curricula in the areas of Hazard- moting, caring for, and supporting employ- ous Materials and the Illinois Vehicle Code. ees. The Diversity Resource Bureau han- This standardized, cost-effective program dles the recruitment efforts for civilian and allows students to learn at their own pace sworn employees. It also hosts a variety of while attaining the knowledge and compe- programs aimed at employee wellness, both tencies required to carry forth their respon- on and off the job. sibilities.

23 With ISP’s re-energized emphasis Two Leadership and Management nel to foster a better understanding on criminal investigations, a six- Institute initiatives continued to of and respect for cultural differ- week Basic Investigator Course flourish during 2000. The Mentoring ences among ISP’s diverse work- (BIC) has been researched, devel- Program helps to develop diverse, force. They also work with Re- oped, and hosted for officers mi- dynamic leaders within the ISP. cruitment personnel to implement grating from the patrol to investiga- The Mentoring Program gives em- a comprehensive plan to increase tive function. Complementing BIC ployees a sense of identity within the recruitment of qualified women, is a cadre of in-service schools of- the organization as they begin to minorities, and disabled persons for fering specialized education. In- see themselves contributing to the positions with the ISP. To support cluded are such courses as Ad- success and positive image of the this philosophy, the Recruitment vanced Homicide Investigation, ISP. Mentors carry out coaching Section traveled to four remote Methamphetamine Laboratory In- responsibilities in addition to their testing sites, complementing those vestigation, Advanced Interview and regular job duties. The protégé’s already in use, for the testing of Interrogation Techniques, Ad- developmental activities are tar- prospective Cadets. vanced Undercover Techniques, geted to specific needs. Thus, the and Criminal Sexual Assault and protégé gets highly relevant prac- The Recruitment Section continued Abuse Investigation. Approximately tice at needed skills without the its partnership with the Division of 1,000 officers attended various cost of formal classes and training. Forensic Services and formed a course offerings during 2000. With mentoring, there are in- partnership with the Communica- creased organizational communica- tion Services Bureau to work jointly Transition Training was a tions and understanding. Approxi- with applicant inquiry responses success, as 2,050 sworn ISP em- mately 130 ISP employees have en- and recruitment events. Notably, ployees attended the 32-hour pro- gaged in this meaningful develop- the ISP met its 25 percent female gram. This intense school was de- ment opportunity. and minority hiring and promotion veloped to ensure every officer guidelines set by the Department of could use the new ISP weapon Diversity Research Bureau Human Rights. safely and effectively. Specially se- The Diversity Resource Bureau de- lected and trained instructors con- veloped an internal Equal Employ- Programs offered to enhance the ducted the training throughout the ment Opportunity (EEO) Mediation quality of life for departmental em- state. Program to provide a forum for ployees included the Medical Re- complainants and respondents to sponse System (MRS) and the Em- The Drug Abuse Resistance Educa- reach negotiated solutions before ployee Assistance Program. The tion (D.A.R.E.) program continues complaints move into formal inves- MRS program offers expert medical its strong presence in Illinois. tigations. The program is sup- consultation for all department D.A.R.E. is a comprehensive K-12, ported by 16 department employ- members and their families. The 35 school-based drug and violence ees who successfully completed the volunteer chaplains made 1,720 prevention program designed to mediation training. This process ministry contacts. Our 52 Peer equip children with the life skills has reshaped ISP’s approach to Support Advisors rendered assis- necessary to recognize and resist solving such problems. When pos- tance during 697 peer support con- social pressures. sible, enhanced communications tacts within the ISP. Additionally, and creativity take the place of the our Critical Incident Debriefing The ISP is honored to serve as the formal investigative process. program assisted with six critical D.A.R.E. Training Center for Illi- incident debriefings. Finally, 285 ISP nois. Since the inception of the The EEO Program staff coordinates employees attended Stress Manage- program in 1987, the ISP has served the delivery of Cultural Diversity ment training during 2000. in a coordinating role for D.A.R.E. Training for departmental person- in Illinois. In April 2000, the Illinois Training Center went through a rigorous review process and was Fiscal Year 2001 Performance - Human Resource CY2000 FY2001 re-accredited as an authorized Number of participants in career development programs 1,188 1,419 training center for an additional four years. Number of recruits graduating 179 169

Number of Cadets graduating 103 68

24 INTEGRITY FY2001 Goals: Reduce the incidents of misconduct in the Executive Branch, maintaining a high level of trust in public office.

Mission Statement: Ensure a drug free workplace for all Illinois State Police employees by maintaining a Through education and swift and impartial investigations of all allegations, reliable drug testing program. reduce the incidence of misconduct in the executive branch, maintaining a Provide progressive education and training high level of trust in public office. for all Division of Internal Investigation em- ployees.

Integrity is the quality or state of being of “ensuring a more ethical executive branch.” sound moral principle; uprightness, honesty, Department policy was reviewed explaining and sincerity. The ISP helps ensure the in- when and how to report allegations of mis- tegrity of the Executive Branch by investi- conduct and outlining the process for fair, gating allegations of wrongdoing and educat- impartial, and timely handling of investiga- ing employees of all state agencies, boards, tions. Beginning in July 2000, training was and commissions on the procedures for re- expanded to include the handling of shoot- porting such incidents. Educational oppor- ing incident investigations. tunities include in-service training, promo- tional schools, other specialized training, The DII investigated 182 cases of ISP em- and an annual symposium. ployee misconduct in 2000. Cases of a less serious nature—225 in 2000—were re- In an effort to keep integrity in the forefront ferred back to the employee’s division for of our agency's initiatives, the Division of investigation. During 2000, DII investigated Internal Investigation (DII) offered 23 ethics/ 154 cases of employee misconduct reported integrity events during calendar year 2000. by other agencies under the purview of the Training classes were presented to cadets, Governor. Of those cases initiated, 57 code and sworn in-service classes, promo tional schools, and to other agencies, boards, and com- missions when requested.

As part of the training, employ- ees were given ethics/integrity scenarios which challenged them to do the right thing. Students learned about Ad- ministrative Or- der #3, outlining the Division’s re- sponsibilities for

25 were cleared and 20 were sus- tained. Ninety cases were referred back to the originating agency for investigation.

The Retirees Hireback Program uses skilled former employees on a part-time basis to conduct back- ground investigations of potential new ISP employees. This allows full-time investigative personnel to handle more critical criminal inves- tigations. This program has saved 6,306 hours, or 788 man-days.

Fiscal Year 2001 Performance - Integrity CY2000 FY2001

Number of ISP personal complaint (PC) cases received 182 360

Number of external investigations requested 154 240

Number of restricted backgrounds conducted by retirees 308 350

Number of backgrounds conducted by full-time investigative 2,655 2,450 personnel

Number of ethics/integrity events offered 23 20

Percent of ISP Cadet applicants disqualified after review of 26% 35% background investigations Percent of pre-employment drug tests conducted that were 99% 98.7% negative

Percent of random drug tests conducted that were negative 100% 99.6%

26 AGENCYSUPPORT FY2001 Goals: Provide low-mileage and well-serviced patrol and investigative vehicles for ISP officers. Provide an effective facility management func- Mission Statement: tion.

Through innovation and technology, maintain an infrastructure and work Set strategic direction and sustain a work envi- ronment that fosters continuous improvement environment that promote the accomplishment of agency goals. and performance excellence.

Agency Support consists of three sub- upgrading and/or replacing the Depart- programs: Logistic and Administrative Sup- ment’s enforcement fleet and outdated fa- port, Counsel and Development, and Qual- cilities. Perhaps the most significant of ity Assurance. The work units contained in these efforts is the planning, design, and these sub-programs facilitate and support construction of a new Central Headquar- the day-to-day operations of the ISP. Two ters. The offices within the Director’s Of- of the Agency Support Program’s primary fice as well as the Department’s strategic functions are managing the Illinois State Po- management function are also contained in lice fleet and facilities. The program contin- this program. ues to move forward with efforts aimed at The Division of Administration Logistics Bu- reau manages all ISP facilities and the vehicle fleet. In its continued efforts to upgrade the patrol and investigation fleet with low- mileage and cost-efficient cars, the ISP was able to purchase 343 new vehicles with FY00 General Revenue Funding. This raised the number of vehicles under 80,000 miles to 57 percent of the total enforcement fleet.

Logistics personnel completed 69 projects to maintain existing facilities to appropriate standards of health, safety, and comfort. Significant progress was also made on facility replacement, with plans advancing on de- signs for new District 6 and 13 Headquar- ters, and an Academy expansion.

Fiscal Year 2001 Performance - Agency Support CY2000 FY2001 Number of assigned vehicles 2,045 2,059 Number of vehicles purchased 343 366 Percent of vehicles with less than 80,000 miles 57% 62% Average vehicle operating cost per mile $0.21 $0.23 Number of vehicle repairs exceeding $300 2,797 2,669 Number of facility repair, maintenance, and construction 69 80 projects completed within established time frames

27 AWARDS & COMMENDATIONS

MEDAL FOR VALOR DEPARTMENT COMMENDATION Awarded to ISP personnel who perform Awarded to ISP personnel who perform an act of exceptional bravery with an an outstanding police act with diligence, awareness of the possibility that the act perseverance or exceptional ability that V could result in great bodily harm or death notably contributes to enhancing the to themselves. image of the department or prepares, directs or executes a plan, program or procedure that makes a notable contrib u- tion to the efficiency and/or effectiveness MEDAL FOR HONOR of the department. Awarded to ISP personnel who perform a heroic act that by its nature results in sav- ing a life, preventing a serious crime or apprehending a person who committed a DEPARTMENT UNIT CITATION serious crime. The eligible act while of a Awarded to ISP personnel within a unit lesser degree than that required for the who have exhibited exceptional profes- Medal of Valor must nevertheless have sional skill and conduct during a coordi- been accomplished with distinction. nated action or have displayed consistent excellence in carrying out the unit’s mis- sion. ACHIEVEMENT MEDAL Awarded to ISP personnel who perform an PROBLEM SOLVING RIBBON outstanding act that results in improved administration or operation, substantial Awarded to ISP personnel who display savings in labor or operational costs, distinguished leadership through coopera- greatly enhanced the mission of ISP or tive efforts with a community and police in brings great credit to the department. The improving traffic safety or reducing crime act or acts must be because of perform- or the fear of crime in a manner which ance beyond the requirements of the nor- brings great credit to the department. mal work assignment. The act or acts must be performed be- yond the requirements of the normal work assignment. PURPLE HEART MEDAL Awarded to ISP personnel who, while in the performance of enforcement duties, DEPARTMENT SERVICE RIBBON are injured of killed, are eligible to receive Awarded to ISP personnel who served a Purple Heart Medal. The eligible duties honorably during special details or assign- to not include accidental or reckless be- ments with distinction. havior by the officer.

LIFESAVING MEDAL P.F.I.T. RIBBON WITH GOLD STAR Awarded to ISP personnel who perform Awarded to ISP personnel for an overall actions or who apply techniques that re- wellness score of 90 percent or above. sult in saving or sustaining a human life.

P.F.I.T. RIBBON WITH SILVER STAR MERITORIOUS SERVICE MEDAL Awarded to ISP personnel for an overall Awarded to ISP personnel who have made wellness score between 80 percent and truly outstanding achievements contribut- 89 percent. ing to the efficiency and/or effectiveness of the department by consistently performing their duties with outstanding skill, dili- gence, productivity, judgment and respon- P.F.I.T. RIBBON sibility. Awarded to ISP personnel for an overall wellness score between 40 percent and 79 percent.

28 In the eighteen-month period tion to the backed up expressway. was published in the July issue of Law He had been so close to the flames and Order Magazine. from January 1, 2000, through that when he began directing traffic June 30, 2001, 593 awards were around the wreck, he realized one of Public Affairs and Consumer given to ISP employees. These his shoes was smoldering. Education (PACE) are a few examples of excep- In summer 2001, three ISP public in- District 12 Valkyrie Unit Cita- formation initiatives received Public tional employees and programs tion Affairs and Consumer Education receiving recognition by the ISP. The District 12 Valkyrie Team re- (PACE) awards from the American ceived this award in recognition of its Association of Motor Vehicle Admin- Mark Koelker (Z-6) members’ interdictory skills, profes- istrators (AAMVA), Region III. Re- Department Commendation sionalism, and spirit of teamwork. gion III is comprised of 12 states and This team seized 310 pounds of co- parts of Canada. This award was presented in recogni- caine, street valued at $14.4 million, tion of the professionalism, dedica- during a traffic enforcement contact · Operation SCORE (Student Con- tion, and spirit of interagency coop- in Effingham County. Their efforts in centrated Occupant Restraint eration Lieutenant Koelker displayed this case reflect a commendable com- Enforcement) is a focused seat as a member of the investigative mitment to the ISP's drug interdiction belt enforcement campaign team. This team successfully disman- mission, as well as to personal stan- which operates in four counties tled the Eugene V. Birge et al. Crimi- dards of integrity and service through in District 1. The program was nal organization while seizing 22 kilo- their roles as Illinois State Police offi- recognized for its creative and grams of cocaine and $544,741 in cers. colorful brochure, featuring a cash from the 31 defendants. His seat belt survivor. The brochure actions in this case are credited with also received the International eliminating a dangerous criminal en- These are some of the awards Award from the AAMVA. terprise from the Metro East area presented to the ISP by outside and effecting an enhanced quality of agencies. · The Safe Kids Are Buckled Up life for the citizens in the region. marketing campaign exemplified National Safety Council honors public-private partnerships. The District 11 Youth Council Trooper William Ness (D-CHI) campaign combined the re- This program teams high school stu- Medal for Honor sources of the Illinois State Po- dents and local police officers to While taking a prisoner to a Chicago lice, Illinois Department of identify and address a problem on Police Department lockup, Trooper Transportation, Futures for Kids their campus or in their communities. William Ness came upon a serious Program, Illinois Safe Kids Coali- Among other projects, students have one-car accident on -I94 near 39th tion, and Penske Auto Service implemented peer mentoring pro- Street. A car had slammed into an Centers in a statewide media and grams, advocated for ordinances ban- abutment with such force that its public education effort to in- ning teen smoking in their town, and driver's side was nearly imbedded in crease child passenger safety. At sponsored an anti-violence program the concrete. The car had burst into many locations, the exhibit oper- on campus. flame and was enveloped in smoke. ated out of a Safety Seat Check-

Ness radioed for fire equipment and point Trailer, which doubled as a Safety Education Unit receives an ambulance, then rushed to aid the transport vehicle and rolling bill- award for vehicle occupants of the car. board for child occupant safety. The Safety Education Unit’s effort in

child passenger protection came up a Before any other rescuers arrived, · The ISP internally-produced winner as the ISP was awarded third Ness revived the driver and took him home page was recognized by place in the “Special Purpose Vehicle” to safety. He then went back to the the American Association of Mo- category in Law and Order Magazine’s wreck, reaching into the back seat to tor Vehicle Administrators International Best Police Vehicle De- unbuckle a four-month-old infant (AAMVA) for its creative ap- sign Competition. The specially- from her car seat and lift her out of proach to educating the public equipped trailer is used at child safety the burning car. After the fire truck about traffic safety, current seat checks conducted by certified arrived and the ambulance took the crime trends, and departmental ISP Child Safety Seat Technicians. A driver and his daughter to the hospi- initiatives. $100 prize was donated to “Illinois tal, Trooper Ness turned his atten- Safe Kids,” and a picture of the trailer

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