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Managed Security Digital Trust Security Services Catalogue

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Managed Security Digital Trust Security Services Catalogue SERVICES CATALOGUE MANAGED SECURITY DIGITAL TRUST SECURITY SERVICES CATALOGUE MASTERING Dealing with cybercrime alone is a challenge, but as businesses BUSINESS look for a competitive edge through digital […] many SECURITY are looking for outside help. Increasingly that help comes in Businesses need help to defend against the rising the form of a Managed Security tide of attacks, exploitations and infections. Services Provider (MSSP). Businesses across Europe are facing increasingly complex Paul Fisher, Research Director, and challenging security issues – from new compliance PAC Study MSSP 2017 requirements, through the severe shortage of appropriately skilled staff, to a rapidly evolving threat landscape. Added to this, the onward march to digital is resulting in more data, more devices, increased user demand for access and the use of Cloud; all of which creates new attack surfaces, ready to be exploited. 2 DIGITAL TRUST SECURITY SERVICES CATALOGUE WITH OUR DIGITAL TRUST PROPOSITIONS, WE CAN MASTER BUSINESS SECURITY Our job is to manage your infrastructure, your network and your workplace. Security is a part of that job, and is defined in the services that make up our Digital Trust Security Proposition. • Cyber Defense Center INFORMATION SECURITY MANAGEMENT • Control Compliance • Security Monitoring & Analytics • Risk Analysis Services • Vulnerability Management CYBER DEFENCE • Security Management IDENTITY ACCESS MANAGEMENT • Cloud Security • Privileged Account Management • Firewall Management • Identity Governance • Information Prevention END POINT SECURITY • Strong Authentication • Email Security • Single Sign On INFRASTRUCTURE SECURITY • Provisioning • ICS/SCADA Hardening • Network Segmentation • Predictive Maintenance • Endpoint Production Suite • Secure Connectivity INDUSTRIAL IT OFFICE IT • Mobile Security / MDM 3 DIGITAL TRUST SECURITY SERVICES CATALOGUE MANAGED SECURITY Let us help you to master your business security VULNERABILITY SIEM SERVICES SCANNING SECURITY MANAGER The Customer Information Security Computacenter’s SIEM service analyses vast Operated by the Computacenter Cyber Manager (CISM) provides governance, amounts of data to identify anomalous Defence Center, our Vulnerability Scanning management and support to both the behaviour – alerting analysts to investigate service identifies and reports potential Computacenter support teams and the and report potential security issues. vulnerabilities before they can be exploited. customer security function. Click to expand Click to expand Click to expand 4 DIGITAL TRUST SECURITY SERVICES CATALOGUE SAFE DELIVERY Delivery services company safeguards customer data with managed security service from Computacenter OBJECTIVE As a leading provider of delivery services, the company handles large volumes of customer data, which needs to be adequately protected. A security breach could not only impact service delivery, but also threaten compliance, reputation and customer trust. To balance data protection with availability, the company needed a partner to help maximise security across its IT infrastructure. SOLUTION Computacenter provides managed security services for approximately 16,000 end points, including around 2,000 servers, 2,000 client devices, and networking components. As well as 24x7 remote monitoring and weekly vulnerability scanning, Computacenter provides trend analysis and proactive service management through its on-site Security Manager. It also works closely with the customer’s other IT providers to ensure a collaborative approach to reducing and addressing security risks. OUTCOME The customer can now better understand and mitigate security risks; helping to safeguard compliance, the customer experience and competitive advantage. Granular reporting and analysis have helped to identify genuine threats versus innocuous anomalies, which has reduced monthly alerts reduced by 75 per cent. 5 DIGITAL TRUST SECURITY SERVICES CATALOGUE WHY COMPUTACENTER? As a provider of secure IT, European-based, but with a global support capability, Computacenter looks beyond the Computacenter is well placed to support your managed boundaries of traditional security. security needs. We take an end-to-end view that helps us diagnose issues more quickly and provides customers Manage over 7.2 million unique security with access to a comprehensive events each year support skill set. Hold over 50 security industry certifications Have over 200 dedicated security experts actively supporting Security for our customers Deliver end-to-end support covering Workplace, Network, Datacenter and Platforms With our extensive consultancy and supply chain capability, Computacenter can design and build your security solutions as well as run them 6 GET IN TOUCH To find out how your organisation can take advantage of Computacenter’s Digital Trust security propositions, contact your Computacenter Account Manager. www.computacenter.com/uk Enabling users and their business Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter (UK) Ltd Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom computacenter.com +44 (0)1707 631000 MSS Catalogue | Gilroy | UK | v1 2018 DIGITAL TRUST SECURITY SERVICES CATALOGUE SIEM SERVICES The SIEM service is the core SERVICE FEATURES intelligence information managed security service offering OPERATING MODEL • Log collection and storage, log analytics and assessment from Computacenter. It operates as a partnership between the • Security incident detection and alerting Fronted by partners (either Symantec or Radar services) who deploy their technology to process and analyse • Alert analysis and assessment Computacenter Cyber Defence Center customer log data. (CDC) and our strategic partners, • Incident logging and assignment Using algorithms designed to test for specific types of Symantec and Radar Services. • Monthly status and trend reporting anomalies and anomalous behaviour, the SIEM solution Our partners complete the initial • Support for incident diagnosis and advice and guidance will alert the CDC when its analytics identify a potential for remediation security issue. identification, investigation and • Security Incident management classification of security issues using The algorithms are constructed to look for specific issues their native toolsets. The CDC will be • Use case assessment and change that are defined as “use cases”. Use cases can be complex or simple, and the mix of use case types and the scale of assigned identified security events for • On boarding/off boarding of new assets the customers target infrastructure determines the further investigation. Once analysed • Service operates 24x7x365 effectiveness of the service. and logged by the CDC, they are then assigned to the most appropriate Delivered as an “embedded” security service as part of CUSTOMER OUTCOMES a broader infrastructure managed service, rather than support team for resolution. a standalone security service. • Identification, categorisation, investigation and assignment of security incidents The Symantec MSS model is cloud based, whilst the Radar • Monthly report showing volumes and trends of security services model in on premise. incidents impacting the customer estate • Recommendations and advice to improve security posture • Log retention to meet compliance requirements • Distribution of Computacenter cyber defence threat SIEM SERVICES THE CYBER DEFENCE CENTER 4 DIGITAL TRUST SECURITY SERVICES CATALOGUE THE CYBER DEFENCE CENTER The Cyber Defence Center is a SERVICE FEATURES Computacenter function designed OPERATING MODEL • Analysis of security alerts, with security incidents to detect and react to cyber security automatically identified by the deployed SIEM tooling threats facing the customer. The Cyber Defence Center operates a shared remote • Creation of security incidents, post analysis, into the delivery model from Computacenter locations in Hatfield. The function ensures analysis call logging tool More locations are planned in Germany and France. can be completed quickly and • Documentation of recommended actions to resolve accurately, allowing remediation and incidents, recorded within the security incident log Typically operated as part of a broader managed service where security is a service tower alongside Endpoint, recommendations to be dealt with by • Management of the on-boarding / off-boarding of customer Network, Infrastructure and Application. the appropriate customer/internal data and assets as they come into scope for the SIEM resolver teams. or Vulnerability Service • Creation of standard customer reports The Cyber Defence Center delivers • Support and input to the management of major incidents this function by utilising technologies where there is a security dimension and tooling that concentrate on • Service operates 24x7x365 detecting and reporting cyber threats quickly and effectively. OPERATIONAL STRUCTURE Comprised of the following roles:- • CDC Operative (shared resource), CDC Senior Operative (shared resource), CDC Manager (shared resource) • The CDC Operative delivers the SIEM and Vulnerability Scanning services • The CDC Manager (in addition to
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