bindex.qxd 6/30/04 8:44 AM Page 251

INDEX

Acción International, 182 Bloomberg, Michael, 219, 225 Adler, Jack, 55–56, 79, 85, 196, 202 Bloomingdale’s, Chicago (Dick Tracy AIDS patients, community outreach party), 54 programs, 125–126, 134 Boetcker, William J. H., 63 Alcohol prohibition, 45 Boston Opera House, 54 Allegheny Child Care Academy (ACCA), Boston visitor’s bureau (Restaurant Week), 180 157 Allen, Woody, 217 Bradley, Christopher, 180 American Academy of Pediatrics, 60 Brainstorming, 235 Americana Hotel, Bal Harbour, Florida, Branding/co-branding, 142–149, 236–237 9–10, 28, 40 Brennan, Dick and Ella, 87 American Airlines, 149, 150 Brock, Paul, 91 American Apparel, 67–68 Brown, Ron, 184 “American Experiment, The” (Gardner Bulova Corporation, 45 essay), 222–223 Burger King, 17, 170 American Express, 155, 167, 216 Burke, Edmund, 189 American Hotel and Lodging Association Bush, George W., and administration, 60, (AH&LA), 151, 152 112, 166–167, 174, 182 American Society of Association Business: Executives (ASAE), 54, 151–152, 218 defining nature of your, 200 America Works, 18 idealism and, 2 AmeriHost Inn, 94 myth of go-it-alone business hero, 6 Anatole Hotel, Dallas (Loews), 42, 150–151 partnering with, 141–161 Animal rescue service, 133 association partnerships, 142, Annapolis Hotel (Loews), 78 149–154 ARC Gospel Choir, 221 civic partnerships, 142, 154–159 Association partnerships, 142, 149–154 co-branding partnerships, 142–149 Atassi, Maria, 27 profits vs. social responsibility, 20, 122 Atlanta Loews Theatre, 42 purpose of (short-term profit vs. long- Atlantic City, Traymore Hotel, 40 term value), 190, 194 Australia, 165 Business of hotels vs. hotel business, 48–49, 115–116 Balazs, André, 107COPYRIGHTEDBusiness MATERIAL Resource Group (BRG) (of Bark Ball, 133 Welfare to Work Partnership), 173 Bartlett, Art, 127–128 Buzz, media-generated, 96–102 Ben & Jerry’s, 111–112 Bernstein, Jed, 216 Call to Action Project, 184–187 Berra, Yogi, 217 Camp (Kittatinny Mountains, New Jersey), Beverly Hills Hotel (Loews), 78 40 Blackstone Group, 193 Camp Able of Coronado, 127–128 Bliss spa chain, 107–108 Capitalism, 6–7, 122, 189–190, 191

251 bindex.qxd 6/30/04 8:44 AM Page 252

252 INDEX

Capitalism and Freedom (Friedman), 122 Coronado Bay Resort, San Diego (Loews), Carr, Kate, 184–187 63, 79–80, 105, 124–131 Carroll, Rodney, 21–24 Corporate welfare (vs. public/private Carter, Jimmy, 136–139 partnership), 19 Carter, Rosalynn, 136, 139 Couzens, James, 66 Casino business, 199–200 Creativity, 36, 234–235 CBS Inc., 41, 155–156, 203 Criminal records, hiring people with, CEI Ventures, 180 22–23 Celebrities, partnering with, 54 Crow,Trammell, 150 Cendant, 94 Cruz, Tony, 88 Center for Arts Education, 44 Crystal, Billy, 217 Centers for Disease Control (CDC), 187 Cuddledown of Maine, 180 Chappell, Tom and Kate, 132–133 Culver, Lisa, 78–79 Charney, Dov, 67–68 Customers, 58, 91–120 Chicago, House of Blues Hotel (Loews), experiencing organization from 54, 63, 79, 104, 134, 147, 148, 197 perspective of, 109–110, 111 Children: needs of guests, 94–95 influencing in positive way, 228–229 Tisch’s tips, 99, 105, 111, 115 Loews Hotel programs for, 32–33, 99, treating as partners (three components), 113 95–96 China Village Elections Project, 138 bottom-up communication, 95, Chula Vista High School, 127 96–102 Citizen Kane, 230 focusing on total customer Civic partnerships, 142, 154–159 experience, 95–96, 102–111 Clinton, Bill, and administration, 17, 24, linking with customer communities, 164, 165, 170, 174, 213 96, 111–115 CNA Financial Corporation, 45 types of (hospitality business): Co-branding partnerships, 142–149 meeting planners, 114–115 Coca-Cola, 138, 155, 157–158, 198, 236 transient (individual guests), 114 Cochran, Kathleen, 79–80 travel agents, 95, 114 Codina, Armando, 14 unique advantage of hospitality Collins, James C., 123 business, 91 Columbia Pictures, 198 CVS drugstore chain, 132–133 Commemorative events, 220–221 Common Cause, 222 Dallas: Communities, partnering with, 58, 121–139 hotel tax, 153 Carter Center, 136–139 Loews Anatole Hotel, 42, 150–151 Loews’ Good Neighbor Policy, 17, Davis, Eileen Cronin, 76 123–136, 148, 235 Days Inn, 94, 103, 104 awards, 135 Dean, Howard, 112, 234 Coronado Bay Resort, 124–131 Debt marketplace, 192, 193 initiatives, 133–134 Delaware North Companies, 167 Tisch’s tips, 115, 126, 128, 135, 153, 173, Dell Computers, 138, 185 217 Delta Airlines, 150, 155 Tom’s of Maine, 132–133 Democratic Compact, 222–223 Community development, venture capital De Niro, Robert, 223–226 funds for, 178–182 Denver: Compton-Rock, Malaak, 171 Loews Hotel, 64–66, 68, 134 Conventions/convention centers, 53–54, September 11 flight to New York from, 153, 157, 158 209–210 bindex.qxd 6/30/04 8:44 AM Page 253

Index 253

Design/esthetics, 105, 107–108, 111 Esquivel, Allison, 124, 130, 131 Details: Esteé Lauder Companies, 171 importance of, 238–239 Esthetics/design, 105, 107–108, 111 Tisch memo (reactions as hotel guest), Evans, Don, 166 109–110 Executives: Diamond Offshore Drilling, Inc., 45 experiencing perspective of employees DigiPen, 185 (Now Who’s Boss?), 25–35 Disney, 112, 145, 166 involvement in local/national Don Cesar Beach Resort, St. Pete Beach organizations, 153 (Loews), 197 responsibility/accountability of middle/ Douglas, Joel, 106 general managers, 77, 196 Douglas, Michael, 106 upside-down philosophy of leadership, Dr. Seuss, 126–127 77–78 Expedia, 150 Early, Gerald, 39 Earned Income Tax Credit, 174 Fabricant, Florence, 158 Earthkeeping, 132 Family Matters program, 114–115 Education (public/private partnerships), Federal Emergency Management Agency, 182–183 209–210 Embassy Suites, 216 Feinstein, Michael, 52–53, 142 Employees, 58, 63–90 Filene, Edward A., 67 alumni returning, 82 Food and Drug Administration, 163–164 benefits program, 75 Football: executives experiencing perspective of as metaphor for life, 47 (Now Who’s Boss? television show), National Football League (NFL), 25–35 159–162, 165 immigrants, 170 New York Giants, 43, 46–47, 209 layoffs, 86 Super Bowls, 54, 155, 160, 218 losing talented individuals to competing Tisch appearing as Phil Simms, 54–55 companies, 82 Ford, Henry, 1, 66 moving up from within, 78–79 Ford, Tom, 108 personality profile, ideal employee, Ford Motor Company, 22, 66 71 Four Points, 93 recognition and rewards, 70, 74–77 Four Seasons Hotel, 103 salary standards driven locally, 74–75 France, 165, 166 selection, 70–72 Friedman, Milton, 5, 122 subcontracting, 51 Futter, Ellen, 216 three-legged stool for partnership with, 69–70 Gardner, John W., 222 training, 69, 70, 72–74 Gargano, Charles, 213 turnover, challenge of, 69, 86–87 Garment industry, 67–68 typical employees/jobs in hospitality, 34, Gates Foundation, 62, 139 68–69 Geisel, Audrey, 126–127 unionization, 83–84 General managers. See Executives women, opportunities for, 78–79 Generation G (grandparents/ Employee-employer relationships, grandchildren), 100, 113 innovators in, 66–67 Germany, 166 Empowerment, 31–32, 235–236 Giuliani, Rudolph W., 155, 207, 213, Environment (public/private 214–215 partnerships), 183 Gladwell, Malcolm, The Tipping Point,96 bindex.qxd 6/30/04 8:44 AM Page 254

254 INDEX

Glaser, Elizabeth, Pediatric AIDS Hightower, Cullen, 141 Foundation, 184–187 Hilton, 32, 135, 149 Global/international issues: Home Depot, 24 AIDS pandemic, 184–187 Home ownership counseling, 185 humanitarian efforts, 136–140 “Home Sweet Loews,” 98–100, 104, 113 microlending movement, 181–182 Hospitality industry. See also Travel and tourism, 48–49, 164–166, 168–169 tourism industry: Golden Rule, 3, 240 banquets/weddings, 30 Gone with the Wind poster, 42 boutique hotel movement, 107 Good Neighbor Policy. See Communities, customers, unique advantage with, partnering with 91–92 Gould, Matt, 26 financing/debt, 192, 193 Government, 58, 163–187 hotel openings, 50 attempts to ban substances, 46 hotel taxes, 152–153 business and, 6–7, 163–164, 183 neighborhoods, role of hotels in, 133 community venture capital funds for rising standards, 94 development, 178–182 show business element of, 57 education issues, 182–183 subcontracting, 51 environmental issues, 183 taxation, 152–153, 169 Great Depression of the 1930s, 6–7 Hospitality Industry Humanitarian Award, health care reform and, 174, 182 135 international humanitarian efforts and, Hotel Association of New York City, 213 138–139 Hotel Vogue, Montreal (Loews), 64, 79, international policies, 169 104, 113 libertarianism perspective on, 5–7 Housekeeping, 27, 64, 76–77 local (partnerships with), 174–178 House of Blues Hotel, Chicago (Loews), microlending, 182 54, 63, 79, 104, 134, 147, 148, 197 safety net, 6–7 Howard Johnson, 94, 103, 104 welfare to work partnerships, 17–18, 20, “Hug Me” program, 134 21–24, 70, 72, 170–173, 182, 184 Hyatt, 9, 11, 32 Grammy Awards, 154 Great Depression, 6–7, 175 IBM, 67, 198, 236 Greenspan, Alan, 200 Immigrants, jobs for, 170 Guest loyalty program (Loews First), 113 Information technology (IT)-112–113, Gumbo Coalition, 185–186 200–202 International tourism. See Global/ Harding, Bob, 213 international issues Hard Rock Hotel, Orlando (Loews), 145, Internet: 146, 148 business research uses, 232–233 Harley Owners Group (HOG), 112 NFL network for fans, 159 Hatch, Orrin, 185 online travel agencies, 114, 150 Hatkoff, Craig, 224–225 political campaign and, 234 Hausman, Bob, 56, 107 regulation of, 7 Hayek, F. A., 5 revolutionizing customers’ expectations Head Start, 134 in travel/tourism, 94 Health care reform, 174, 182 Healthy Kids, 101–102 Jackson, Janet, 160 Helton, Mike, 112 Jacobs, Jeremy, 167 Henner, Marilu, 221 Jefferson Hotel, Washington, DC (Loews), Herman, Jenny, 81 104, 197 bindex.qxd 6/30/04 8:44 AM Page 255

Index 255

Jehangir, Mahernosh, 28 Linen, Jon, 167 Jencks, Christopher, 174 Lions Club International Foundation, 137 JetBlue Airways, 116–120, 145 Listening, careful, 230–231 Job(s): Lockheed, 18 executives getting front-line perspective Loew, Marcus, 41 (Now Who’s Boss? television show), Loews Cineplex Entertainment, 41 25–35 Loews Corporation: for ex-offenders, 22–23 businesses held, 41, 45–46 in hospitality industry, 34, 68–69 corporate culture, 78 market (starting at the bottom), ownership/shareholders, 45, 191, 192 237–238 Tisch family and, 13–14, 41–42 Johnson, Kurt, 78–79, 124–125, 127, traditional fiscal conservatism, 103 130–131 Loews First (guest loyalty program), 113 Johnson, Lyndon, 178, 187, 222 Loews Hotels. See also specific city or hotel: JW Hotels & Resorts, 93 businesses as partners (see Business) competitive differentiation, 95 Kennedy, John F., 25, 208 customers as partners (see Customers) Kennedy airport (JFK), community employees as partners (see Employees) partnership with New York, 118–119 focus on hospitality business, 198–199 Kentucky Highlands Investment as Good Neighbor (see Communities, Corporation, 178 partnering with) Kerik, Bernie, 214 growth, 55, 104, 192–193 Kerkorian, Kirk, 145 information technology (“bleeding “Kid’s concierge” program, 33 edge”), 201 Kimpton, Bill, 107 management philosophy, 33–34, 51, Kinko’s, 51 56–57, 85, 196, 202 Kissinger, Henry, 217 niche definition, 103, 141 Knabel, Christopher, 215–216, 220 ownership, 189–203 Koch, Ed, 154 individual hotels, 195–198 Kohlberg Kravis Roberts, 193 layers, 191–195 Komen National Race for the Cure (breast parent corporation, 191–195 cancer), 133 parent company relationship/ advantages, 48, 191–195 Labor/labor unions, 83–84, 166, 220, Power of Partnerships, 1–2 225–226 pricing approach, 80–81 Lack, Andy, 213 profit vs. social responsibility, 20, 122 Lagasse, Emeril, 87–90, 142–144, 147–148 properties owned/commonalities/ Lamke, Gene G., 127–128 differences, 32, 51, 55, 104–105, Lapidus, Morris, 9, 11 113, 195–197 Laurel-in-the Pines, Lakewood, New Jersey, public sector partnerships (see 40 Government) Laveroni, Sherrie, 79, 80, 85 retail shops, ongoing balancing act, 199 Learning, importance of (“doing your spin off offers, 194–195 homework”), 232–233 subcontracting, 51 Lee, Spike, 225 Loews Legends night, 75 Lehman Brothers, 214 “Loews Loves Kids” program, 32–33, 99, Letterman, David, 11–12, 203 113 Libertarianism, 5–7 “Loews Loves Pets” program, 65, 99 Lifetime Television for Women, 171 Loews Theatres, 41, 42 Lindquist, Eric, 143, 144 Lohta, Joe, 213 bindex.qxd 6/30/04 8:44 AM Page 256

256 INDEX

Lorillard, Inc., 45–46 Multiple Sclerosis Society, 129–130, 131 Lucas, George, 225 Museum of Modern Art, 43

Maguire, Jennifer, 226 NASCAR auto racing fans, 112 Mandela, Nelson, 225 Nashville, Loews Vanderbilt Hotel, 26, 69, Manning, Eli, 47 75, 81, 113, 133, 199 Mara,John, 46–47 National Football League (NFL), 159–162, Mara,Wellington, 46–47 165 Marketing, 42, 51, 53, 101, 149, 150, 166, National Urban League, 184–185 218 NBC, 35–37, 208, 213 Marriott, Bill, 166, 167 Neeleman, David, 116–120 Marriott International: Network effect, 149 Financial Center, 216 Networking, 239–240 hotels owned by, 32, 93–94, 103, 135, New Orleans: 216 Emeril Lagasse and, 87, 143 Miami Beach bidding process, 9, 11 Loews Hotel, 64, 71–72, 73–74, 97, 158 welfare to work movement (Pathways to mayor Marc Morial, 184–187, 218 Independence program), 171–172 “New Tourism,” 168 McDonald’s, 103, 236 New York: McLaughlin, Brian, 213 Broadway, 50, 216, 218 Media-generated buzz, 96–102 convention center ranking, 158 Media savvy, 233–234 hotels, 135, 149, 152–153, 214–216, 220, Meeting Planners International (MPI), 151 221 (see also Regency Hotel, Loews) Mentoring program, 81–82 JetBlue partnership, 116–120 Mercer Hotel (New York), 107 promotions, 155, 217, 218, 224 Merck & Company, 123, 137, 138, 139 September 11 (see September 11 attacks) Metropolitan Hotel, New York, 211–212 tax on hotel rooms, 152–153 Metrosexual/Metro Man promotion, union, 83 Loews Hotels, 101 visitors bureau (NYC & Company), Metzenbaum, Howard, 60 154–159, 215, 218, 219, 220, 221 Meyer, Danny, 216 New York Board of Education and the MGM Grand Air, 145 Annenberg Foundation, 44 Miami Beach Hotel, Loews, 63, 69, 104, 105 New York City Marathon, 218 Now Who’s Boss? filmed at, 25–35 New York Convention & Visitors Bureau to partnerships, 88, 89, 144, 170–171, 193 NYC & Company, 155 project bidding, 10–20 New York Giants football team, 43, 46–47, Microlending movement, 181–182 209 Microsoft, 185 New York Restaurant Cookbook, The, 158 Millennium Hotel, 216 New York Rising, 216–220 Mindel, Sunny, 213 New York Times Television, 26, 32 Mohegan Sun Casino, 143 New York University Medical Center, 44 Momeyer, Alan, 18, 78, 81, 84 Nicholas, Cristyne L., 155, 157, 220 Momma’s Kitchen, San Diego, 125–126 Nichols, John, 10 Monsanto, 17, 170 Niman Ranch, 179–180 Monte Carlo Hotel, 199 9/11 terrorist attacks. See September 11 Montreal, Loews Hotel Vogue, 64, 79, 104, attacks 113 Nonprofit organizations, bottom-line Morial, Marc, 59–62, 218 pressures, 190–191 Mulligan, Shannon, 129 Now Who’s Boss? television show, 25–35 bindex.qxd 6/30/04 8:44 AM Page 257

Index 257

NYC & Company, 154–159, 215, 218, 219, Profits, short-term (vs. social 220, 221 responsibility/long-term value), 20, 122, 190, 194, 198–203 Oldham, Todd, 234 PSFS (Philadelphia Saving Fund Society) Orbitz, 150 building, 175–178 Orlando, Florida. See Universal Orlando Public/private partnerships. See Owners, 58, 189–205 Government capitalist system, 189, 191 information technology (IT) Ramada, 93 investments, 200–202 Rand, Ayn, 5 Loews Hotels, layers of ownership, Rank Group, 146 191–195 Rasulo, Jay, 167 individual hotels, 195–198 Real Estate Board of New York, 213, 214 parent corporation, 191–195 Real estate investment, 199 long-term value creation, 198–200 Recognition and rewards, 70, 74–77, 82 nonprofit organizations and bottom- Regency Hotel, New York (Loews), 63, 83, line pressures, 190–191 85–86, 103, 104, 113 purpose of a business (creating long- after September 11 attacks, 212–213, term value), 190, 198–202 216–217 partnerships, 51–53, 108–109, 145 Parenting magazine, 32–33 Regent Hotel, 215–216, 220, 221 Partnerships, Power of, 1–24 Rendell, Ed, 175–178 benefits of, 3–4 Residence Inn, 93–94 challenges in, 4–5 Restaurant Week, 156–158 focus on six kinds of partnerships, Retail shops, 199 58–59 (see also Business; Revenue managers, 201 Communities, partnering with; Riley, Pat, 54 Customers; Employees; Ritz-Carlton, 9, 32, 93, 103 Government; Owners) River Blindness Program, 123, 137–138 Golden Rule (vs. caveat emptor), 3, 240 Rockwell, David, 143–144 illustration (Loews Miami Beach), 8–20 Rohanna, Gary, 78 as leadership principle, 1–2 Roiz, Sara, 27, 31 resistance to, and libertarianism, 5–7 Roosevelt, Eleanor, 97 Passports, machine-readable, 166, 168 Roosevelt, Franklin D., 6–7 Pataki, George, 225 Rosenthal, Barry, 106 Patriot Act, 166 Rosenthal, Jane, 223–226 Peer lending, 181–182 Royal Pacific Resort, Orlando (Loews), Penelas, Alex, 18 143–144, 145. See also Universal Pennzoil, 173 Orlando Phantom of the Opera, 54 Rozelle, Pete, 35 Philadelphia, 64, 75, 134, 170–171, 175–178 Rudin, Bill, 213 Porras, Jerry I., 123 Rudin, Lew, 213 Portofino Bay Hotel, 145. See also Ryal Teleservices (Atlanta), 179 Universal Orlando Powell, Colin, 168 San Diego: Power Breakfasts, 108–109 Camp Able of Coronado, 127–128 Power of Partnerships. See Partnerships, Chula Vista High School, 127 Power of Coronado Bay Resort, 63, 79–80, 105, Price, Paige, 221 124–131 bindex.qxd 6/30/04 8:44 AM Page 258

258 INDEX

San Diego (Continued) Star Service/Cards, 28, 75 Good Neighbor Council, 124–125, 130 Starwood Hotels & Resorts, 93, 107, Multiple Sclerosis Society, 129–130 214 Silver Strand State Beach, 125, 127 Sternlicht, Barry, 107–108 San Francisco, 135, 173, 186 Stevens, Ted, 166 Santa Monica Beach Hotel, Loews, 79, 83, Stock market bubble of 1990s, 161 104, 113, 197 Stringer, Howard, 203–205 Schrager, Ian, 107 StyleWORKS, 171 Schumer, Charles, 118 Subcontracting, 51 Schwab investment firm, 102–103 Summit Hotel, New York, 103, 104 Scully, Vincent, 15–16 Super 8, 94 Segal, Eli, 17–18 Surplus, donating, 126 September 11 attacks, 207–226 Sviridoff, Alan, 52 first anniversary commemoration, 220–221 Tagliabue, Paul, 159–162 flight from Denver to New York, Take the Field, 43–44 209–210 Taste of the Nation, 125–126 hotels damaged, 215–216 Taxation, 152–153, 169 impact on business, 23, 98–99, 193 Taxpayer money on international aid, impact on travel and tourism, 49, 138–139 84–86, 114, 164–168, 210, 216 Te amsters, 225 impact on Welfare to Work Partnership, Television business, 32, 106–107, 159 21–22, 23 Terrorism. See September 11 attacks Loews Hotels crisis response, 210–212 Texas Gas Transmission, 45 meeting of city business leaders on day Thacker, John, 129 after, 211–215 Thailand, 186 New York Rising, 216–220 Thoreau, Henry David, 163 spirit of partnership arising after Tilton, Glenn, 167 calamity, 214–222 Time Warner, 155, 156 Tisch’s personal experience on morning Tisch, Al, 39–41, 44 of, 208–210 Tisch, Andrew, 41, 44 Seventeen magazine, 114 Tisch, James, 41, 44 Share Our Strength, 125–126 Tisch, Joan, 12, 14, 42, 43 Shaw, Alan, 129–130, 131 Tisch, Jonathan: Sheraton Hotels, 9, 93, 135, 149, 214 dress codes, opinion on, 28–29 Show business element of hospitality, hoping to be positive influence, 49–50 228–230 Simms, Phil, 54–55 love of hospitality business, 48, 50, 55, Simpson, Mark, 101 57 SJF Ventures, 179 on New York Giants board, 46–47 Sony Corporation of America, 203–205 performing as: Spain, 165 his mother, 12–16 Spinnato, Joseph, 213, 221 phantom of the opera, 54 Spinnola, Steve, 213 Phil Simms, 54–55 Sprint, 17, 170 political leanings, 155, 166 St. Martin, Charlotte, 14, 42–43, 80–81, role/style as CEO of Loews Hotels, 41, 85, 98–101, 150–151 44–45, 55, 63–64 St. Regis Hotels, 93 getting experience in the trenches Standard Hotels, 107 (Now Who’s Boss?), 25–35 Starbucks, 51, 97 memo about details, 109–110 bindex.qxd 6/30/04 8:44 AM Page 259

Index 259

September 11, personal experience on, international, 48–49, 164–166, 168–169 208–209 online travel agencies, 114, 150 teenage job at Americana Hotel, 28 partnerships, 57, 58–59 (see also television experience (1970s), 32, 106, Business; Communities, partnering 107, 238 with; Customers; Employees; Tisch’s tips: Government; Owners) attention to details, 238–239 September 11 impact on, 49, 84–86, brand reinforcement, 236–237 114, 164–168, 210, 216 business, 144, 146, 156, 194 as show business, 57 communities, 115, 126, 128, 135, 153, size/percentage of global economy, 173, 217 48–49, 168–169 creativity, 234–235 trade shows, 53 crisis, 86, 211, 215 travel agents as customers, 95 customers, 99, 105, 111, 115 Travel Business Roundtable (TBR), 165, doing your homework, 232–233 208 employees, 31, 71, 74, 76, 82, 86, 153, Traymore Hotel, Atlantic City, 40 197 Tribeca Film Festival, 223–226 empowering others, 235–236 Turnover, 69, 86–87 Golden Rule, 240 “I” (minimizing use of), 230 Unions/labor, 83–84, 166, 220, 225–226. listening carefully, 230–231 See also Employees media savvy, 233–234 United Airlines, 17, 150, 167, 170 networking, 239–240 United Kingdom, 166 personal success, 29, 44, 50, 229–240 United Parcel Service (UPS), 17, 21–22, 24, planning commemorative events, 170 220 Universal Orlando, 63, 76, 104, 134, public sector, 168, 215 142–148, 158, 193, 196–197 starting a career at the bottom, USAID (U.S. Agency for International 237–238 Development), 182, 187 win/win situations, 231–232 U.S. Travel and Tourism Promotion your business/organization, 3, 7, 57, Advisory Board, 166 191, 200 Tisch, Laurence (Larry), 40, 41, 56, 199, Vagelos, Roy, 123, 137 227–228 Valenti, Tom, 221 Tisch, Preston Robert (Bob), 13–14, Value: 40–43, 46, 47, 151, 209–210, 227–228 creation, long-term (vs. short-term Tisch, Sayde, 40, 44 profit), 190, 198–203 Tobacco industry, 45–46 unrecognized (investment philosophy), Today Show, 35–37, 208 192–193 Tom’s of Maine, 132–133 Vanderbilt Hotel, Loews (Nashville), 26, Trade shows, 53 69, 75, 81, 113, 133, 199 Travel and tourism industry. See also Ventana Canyon Resort, 197 Hospitality industry: Vogue Hotel, Montreal (Loews), 64, 79, business of hotels vs. hotel business, 104, 113 48–49, 115–116 Von Essen, Thomas, 214 call for presidential advisory council on, Vonnegut, Kurt, 227 166 consolidation in, 93–94 WAGES (Work and Gain Economic Self- importance to nation as employer, 49, Sufficiency), 18 169–170 Waikoloa Village, Hawaii, 135 bindex.qxd 6/30/04 8:44 AM Page 260

260 INDEX

Wall Street Journal, 80 Women executives with Loews, 78–79 Washington, DC (Loews Jefferson Hotel), Women on the Path to Success, 171 104, 197 Women’s Alliance, 171 Watson, Thomas J. Sr., 67 World Bank, 137, 182 WBZ-TV in Boston, 32, 106–107 World Health Organization, 137 Weber, Karl, 109–110, 193–194 World Trade Center Hotel, Marriott, 216 Welf are: World Travel and Tourism Council corporate, 19 (WTTC), 168, 208 to work partnerships, 17–18, 20, 21–24, Wynn, Steve, 26, 199–200 59, 70, 72, 170–173, 182, 184 Wells, Orson, 230 Yield management approach, 80–81, 201 Westin Hotels, 93 Youth programs, 22, 44, 46 Westinghouse Electric, 41 Yunus, Muhammed, 181 Whoriskey, Peter, 11 W Hotels, 93, 107, 108 Zagat, Tim, 157 Wilhelm, John, 166 Ziccardi Partners Frierson Mee, 105 Wilson, Mark, 179 Zucker, Jeff, 35–37 Windows of Hope Foundation, 221 Zyscovich, Bernard, 10 Win/win situations, enabling, 231–232