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Copyrighted Material bindex.qxd 6/30/04 8:44 AM Page 251 INDEX Acción International, 182 Bloomberg, Michael, 219, 225 Adler, Jack, 55–56, 79, 85, 196, 202 Bloomingdale’s, Chicago (Dick Tracy AIDS patients, community outreach party), 54 programs, 125–126, 134 Boetcker, William J. H., 63 Alcohol prohibition, 45 Boston Opera House, 54 Allegheny Child Care Academy (ACCA), Boston visitor’s bureau (Restaurant Week), 180 157 Allen, Woody, 217 Bradley, Christopher, 180 American Academy of Pediatrics, 60 Brainstorming, 235 Americana Hotel, Bal Harbour, Florida, Branding/co-branding, 142–149, 236–237 9–10, 28, 40 Brennan, Dick and Ella, 87 American Airlines, 149, 150 Brock, Paul, 91 American Apparel, 67–68 Brown, Ron, 184 “American Experiment, The” (Gardner Bulova Corporation, 45 essay), 222–223 Burger King, 17, 170 American Express, 155, 167, 216 Burke, Edmund, 189 American Hotel and Lodging Association Bush, George W., and administration, 60, (AH&LA), 151, 152 112, 166–167, 174, 182 American Society of Association Business: Executives (ASAE), 54, 151–152, 218 defining nature of your, 200 America Works, 18 idealism and, 2 AmeriHost Inn, 94 myth of go-it-alone business hero, 6 Anatole Hotel, Dallas (Loews), 42, 150–151 partnering with, 141–161 Animal rescue service, 133 association partnerships, 142, Annapolis Hotel (Loews), 78 149–154 ARC Gospel Choir, 221 civic partnerships, 142, 154–159 Association partnerships, 142, 149–154 co-branding partnerships, 142–149 Atassi, Maria, 27 profits vs. social responsibility, 20, 122 Atlanta Loews Theatre, 42 purpose of (short-term profit vs. long- Atlantic City, Traymore Hotel, 40 term value), 190, 194 Australia, 165 Business of hotels vs. hotel business, 48–49, 115–116 Balazs, André, 107COPYRIGHTEDBusiness MATERIAL Resource Group (BRG) (of Bark Ball, 133 Welfare to Work Partnership), 173 Bartlett, Art, 127–128 Buzz, media-generated, 96–102 Ben & Jerry’s, 111–112 Bernstein, Jed, 216 Call to Action Project, 184–187 Berra, Yogi, 217 Camp (Kittatinny Mountains, New Jersey), Beverly Hills Hotel (Loews), 78 40 Blackstone Group, 193 Camp Able of Coronado, 127–128 Bliss spa chain, 107–108 Capitalism, 6–7, 122, 189–190, 191 251 bindex.qxd 6/30/04 8:44 AM Page 252 252 INDEX Capitalism and Freedom (Friedman), 122 Coronado Bay Resort, San Diego (Loews), Carr, Kate, 184–187 63, 79–80, 105, 124–131 Carroll, Rodney, 21–24 Corporate welfare (vs. public/private Carter, Jimmy, 136–139 partnership), 19 Carter, Rosalynn, 136, 139 Couzens, James, 66 Casino business, 199–200 Creativity, 36, 234–235 CBS Inc., 41, 155–156, 203 Criminal records, hiring people with, CEI Ventures, 180 22–23 Celebrities, partnering with, 54 Crow,Trammell, 150 Cendant, 94 Cruz, Tony, 88 Center for Arts Education, 44 Crystal, Billy, 217 Centers for Disease Control (CDC), 187 Cuddledown of Maine, 180 Chappell, Tom and Kate, 132–133 Culver, Lisa, 78–79 Charney, Dov, 67–68 Customers, 58, 91–120 Chicago, House of Blues Hotel (Loews), experiencing organization from 54, 63, 79, 104, 134, 147, 148, 197 perspective of, 109–110, 111 Children: needs of guests, 94–95 influencing in positive way, 228–229 Tisch’s tips, 99, 105, 111, 115 Loews Hotel programs for, 32–33, 99, treating as partners (three components), 113 95–96 China Village Elections Project, 138 bottom-up communication, 95, Chula Vista High School, 127 96–102 Citizen Kane, 230 focusing on total customer Civic partnerships, 142, 154–159 experience, 95–96, 102–111 Clinton, Bill, and administration, 17, 24, linking with customer communities, 164, 165, 170, 174, 213 96, 111–115 CNA Financial Corporation, 45 types of (hospitality business): Co-branding partnerships, 142–149 meeting planners, 114–115 Coca-Cola, 138, 155, 157–158, 198, 236 transient (individual guests), 114 Cochran, Kathleen, 79–80 travel agents, 95, 114 Codina, Armando, 14 unique advantage of hospitality Collins, James C., 123 business, 91 Columbia Pictures, 198 CVS drugstore chain, 132–133 Commemorative events, 220–221 Common Cause, 222 Dallas: Communities, partnering with, 58, 121–139 hotel tax, 153 Carter Center, 136–139 Loews Anatole Hotel, 42, 150–151 Loews’ Good Neighbor Policy, 17, Davis, Eileen Cronin, 76 123–136, 148, 235 Days Inn, 94, 103, 104 awards, 135 Dean, Howard, 112, 234 Coronado Bay Resort, 124–131 Debt marketplace, 192, 193 initiatives, 133–134 Delaware North Companies, 167 Tisch’s tips, 115, 126, 128, 135, 153, 173, Dell Computers, 138, 185 217 Delta Airlines, 150, 155 Tom’s of Maine, 132–133 Democratic Compact, 222–223 Community development, venture capital De Niro, Robert, 223–226 funds for, 178–182 Denver: Compton-Rock, Malaak, 171 Loews Hotel, 64–66, 68, 134 Conventions/convention centers, 53–54, September 11 flight to New York from, 153, 157, 158 209–210 bindex.qxd 6/30/04 8:44 AM Page 253 Index 253 Design/esthetics, 105, 107–108, 111 Esquivel, Allison, 124, 130, 131 Details: Esteé Lauder Companies, 171 importance of, 238–239 Esthetics/design, 105, 107–108, 111 Tisch memo (reactions as hotel guest), Evans, Don, 166 109–110 Executives: Diamond Offshore Drilling, Inc., 45 experiencing perspective of employees DigiPen, 185 (Now Who’s Boss?), 25–35 Disney, 112, 145, 166 involvement in local/national Don Cesar Beach Resort, St. Pete Beach organizations, 153 (Loews), 197 responsibility/accountability of middle/ Douglas, Joel, 106 general managers, 77, 196 Douglas, Michael, 106 upside-down philosophy of leadership, Dr. Seuss, 126–127 77–78 Expedia, 150 Early, Gerald, 39 Earned Income Tax Credit, 174 Fabricant, Florence, 158 Earthkeeping, 132 Family Matters program, 114–115 Education (public/private partnerships), Federal Emergency Management Agency, 182–183 209–210 Embassy Suites, 216 Feinstein, Michael, 52–53, 142 Employees, 58, 63–90 Filene, Edward A., 67 alumni returning, 82 Food and Drug Administration, 163–164 benefits program, 75 Football: executives experiencing perspective of as metaphor for life, 47 (Now Who’s Boss? television show), National Football League (NFL), 25–35 159–162, 165 immigrants, 170 New York Giants, 43, 46–47, 209 layoffs, 86 Super Bowls, 54, 155, 160, 218 losing talented individuals to competing Tisch appearing as Phil Simms, 54–55 companies, 82 Ford, Henry, 1, 66 moving up from within, 78–79 Ford, Tom, 108 personality profile, ideal employee, Ford Motor Company, 22, 66 71 Four Points, 93 recognition and rewards, 70, 74–77 Four Seasons Hotel, 103 salary standards driven locally, 74–75 France, 165, 166 selection, 70–72 Friedman, Milton, 5, 122 subcontracting, 51 Futter, Ellen, 216 three-legged stool for partnership with, 69–70 Gardner, John W., 222 training, 69, 70, 72–74 Gargano, Charles, 213 turnover, challenge of, 69, 86–87 Garment industry, 67–68 typical employees/jobs in hospitality, 34, Gates Foundation, 62, 139 68–69 Geisel, Audrey, 126–127 unionization, 83–84 General managers. See Executives women, opportunities for, 78–79 Generation G (grandparents/ Employee-employer relationships, grandchildren), 100, 113 innovators in, 66–67 Germany, 166 Empowerment, 31–32, 235–236 Giuliani, Rudolph W., 155, 207, 213, Environment (public/private 214–215 partnerships), 183 Gladwell, Malcolm, The Tipping Point,96 bindex.qxd 6/30/04 8:44 AM Page 254 254 INDEX Glaser, Elizabeth, Pediatric AIDS Hightower, Cullen, 141 Foundation, 184–187 Hilton, 32, 135, 149 Global/international issues: Home Depot, 24 AIDS pandemic, 184–187 Home ownership counseling, 185 humanitarian efforts, 136–140 “Home Sweet Loews,” 98–100, 104, 113 microlending movement, 181–182 Hospitality industry. See also Travel and tourism, 48–49, 164–166, 168–169 tourism industry: Golden Rule, 3, 240 banquets/weddings, 30 Gone with the Wind poster, 42 boutique hotel movement, 107 Good Neighbor Policy. See Communities, customers, unique advantage with, partnering with 91–92 Gould, Matt, 26 financing/debt, 192, 193 Government, 58, 163–187 hotel openings, 50 attempts to ban substances, 46 hotel taxes, 152–153 business and, 6–7, 163–164, 183 neighborhoods, role of hotels in, 133 community venture capital funds for rising standards, 94 development, 178–182 show business element of, 57 education issues, 182–183 subcontracting, 51 environmental issues, 183 taxation, 152–153, 169 Great Depression of the 1930s, 6–7 Hospitality Industry Humanitarian Award, health care reform and, 174, 182 135 international humanitarian efforts and, Hotel Association of New York City, 213 138–139 Hotel Vogue, Montreal (Loews), 64, 79, international policies, 169 104, 113 libertarianism perspective on, 5–7 Housekeeping, 27, 64, 76–77 local (partnerships with), 174–178 House of Blues Hotel, Chicago (Loews), microlending, 182 54, 63, 79, 104, 134, 147, 148, 197 safety net, 6–7 Howard Johnson, 94, 103, 104 welfare to work partnerships, 17–18, 20, “Hug Me” program, 134 21–24, 70, 72, 170–173, 182, 184 Hyatt, 9, 11, 32 Grammy Awards, 154 Great Depression, 6–7, 175 IBM, 67, 198, 236 Greenspan, Alan, 200 Immigrants, jobs for, 170 Guest loyalty program (Loews First), 113 Information technology (IT)-112–113, Gumbo Coalition, 185–186 200–202 International tourism. See Global/ Harding, Bob, 213 international issues Hard Rock Hotel, Orlando (Loews), 145, Internet: 146, 148 business research uses, 232–233 Harley Owners Group (HOG), 112 NFL network for fans, 159 Hatch, Orrin, 185 online travel agencies, 114, 150 Hatkoff, Craig, 224–225 political campaign and, 234 Hausman, Bob, 56, 107 regulation of, 7 Hayek, F. A., 5 revolutionizing customers’ expectations Head Start, 134 in travel/tourism, 94 Health care reform, 174, 182 Healthy Kids, 101–102 Jackson, Janet, 160 Helton, Mike, 112 Jacobs, Jeremy,
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