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TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR GUESTS MOBILITY VISUAL HEARING WITH DISABILITIES Disabilities Disabilities Disabilities Restrooms and Companion Restrooms Dining and Shopping Locations Some counter- Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Restrooms at the Theme Parks, designated service and merchandise locations have narrow Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction by , offer facilities designed for access Cut the wait time in easy steps: queues formed by railings that may be difficult or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 3 by Guests with mobility disabilities. for Guests using wheelchairs. At these locations, Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld Companion-assisted restroom facilities, we suggest that a member of your party order and narration at specific attractions and outdoor locations via an interactive audio menu. Device to display text at select attractions. Enjoy popular attractions with minimal wait. designated by , are also available and transport the food, or contact a Cast at various locations in each Theme Park. Member for assistance. Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Theme Park First Aid locations, designated representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Insert your park ticket or Annual Passport into the FASTPASS® by , have facilities with additional Accessible Transportation Following options and landmarks for each area of the Theme Parks. machine and you’ll receive a FASTPASS® reminder ticket as a receipt. space and privacy for individuals who are available for Guests in wheelchairs or ECVs: Presented in a booklet format. • Buses can accommodate various types Amenities available for $25 refundable deposit. If you have purchased Disney MaxPass service, you can reserve digital may need assistance from a member of Amenities available for $25 refundable deposit. their party with their personal care needs. of wheelchairs and ECVs. The standard Disney FASTPASS® from your mobile device. lift size is 30" x 48". The wheelchair or Companion Restrooms are located at: Rental Locations ® Resort Stroller Shop located in the Guest Relations See map inside for Guest Relations See map inside for ECV must fit the lift without being forced Come back during your return time and scan the same park ticket or • Main Street, U.S.A. - Left of City Hall main entrance plaza adjacent to the Disneyland ® location. location. and be securely fastened in the restraints. Annual Passport. Kennel. • Main Street, U.S.A. - First Aid We recommend that Guests using ECVs • - Aladdin’s Oasis transfer to a bus seat while onboard. Guests with mobility- or queue-related assistance needs are • - Hungry Bear Restaurant • Monorail system can be accessed by Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type encouraged to use the Disney FASTPASS Service wherever possible. • Theater Restrooms the elevators and/or ramps provided at Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions onto a panel positioned in front of you. See a Cast Member • - near the Downtown Disney ® station and Services for use . to highlight key landmarks and attractions. Located next to City Hall and near the Guest Information at the attraction for assistance. Pre-Charged Battery Kiosk Auxiliary Entrance Limitations Some Tomorrowland station. at the Park Lockers Rentals available both inside Board on Main Street, U.S.A.®. Guests have the opportunity to swap or attractions have auxiliary entrances for Written Aids Packets containing dialogue, narrations, and outside the Parks. flashlights, pen and paper are available at or near performance purchase a pre-charged portable battery and Guests with mobility disabilities or with service animals. These entrances are not areas or entrances for most shows and attractions. Charging Lockers Rentals available connecting cords for their mobile device. to secure and charge many personal intended to bypass waiting lines. Guests Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified electronic devices. Picnic Area A picnic area is located with disabilities and up to five members More Options of their party may enter through these Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. west of the Disneyland ® Park Main entrances. The rest of the party should use basis at the rental location. also obtain information, including parade & show Smoking For the comfort of Entrance for your convenience. We request Sign Language Interpretation Available at the standard queue. times and details about restaurant menus, by calling all our Guests, smoking is allowed that no food or beverage be brought inside Must be 18 years of age or older to rent ECVs. Disneyland® Park on Mondays and Saturdays and at 407-827-7935. ® in designated areas only. At Disneyland either Theme Park. Disney California Adventure Park on Sundays and RESERVATIONS MAY NOT BE MADE IN ADVANCE. Fridays. Schedules are available at Guest Relations that list the smoking location can be found on Big Mickey Check Look for this symbol at various locations on kids’ meals and other Disneyland Kennel Club Located Available on a same-day basis. specific interpreted show times. Thunder Trail in . items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com east of the Disneyland ® Park Main Strollers Rentals are available in for more information. Rental fee and refundable deposit required. For future visits, to request confirmation of our interpreted Entrance. No overnight facilities. performance schedule OR to request interpretation for other limited quantities. Please take all Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in Banking ATMs are located throughout personal belongings with you when leaving well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. your stroller unattended. the Resort, presented by CHASE. Basic requests or food allergies and intolerances. Please ask to speak with a chef upon banking services and foreign currency Baby Care Center Hosted by arrival at the restaurant. Safety in the Park Mobility Scooters/ECVs exchange are provided at City Hall in Please keep your speed to the walking speed of Huggies ® Located on the northeast SERVICE ANIMALS Disneyland ® Park. those around you. end of Main Street, U.S.A. ® Payment Options BEYOND Adjust and lower speed while maneuvering through Resort Lost and Found Inquire at Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an The Disneyland® Resort accepts enclosed spaces like restrooms, merchandise and individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Resort Lost and Found, located west food and beverage locations. Disney® Visa® Cards, Disney Rewards Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests a harness. Cast Members are not able to take control of service animals. of the Disneyland® Park Main Entrance. Redemption Card, Disney Gift Card, Visa®, with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, Park your device in safe locations clear from Service Animal Restrictions Due to the nature of some Package Check Service Shop and MasterCard®, Discover®, American Express®, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information walkways and stairs. Service Animal Relief Areas attractions, service animals may not be permitted to ride. • Main Entrance: Esplanade near Disneyland ® check your purchases for pickup later in Diners Club®, JCB®, traveler’s checks, cash specific to individual Hotels, please call the Travel Company at 714-956-MICKEY. Evacuation At these locations, please inquire with a Cast Member Kennel Club and Disney Dollars. Accessibility information and accommodations for the following locations: In the event of an evacuation, Guests may be the day at these locations: Stroller Shop (Main about available options, including a rider switch with a • Fantasyland: Planter across from “it’s a ® required to walk certain distances and navigate Entrance), The Star Trader (Tomorrowland) or • Disney California Adventure Park Guest Services locations at Disney California member of your party or a portable kennel. Travel Tips Should your vehicle become stairs or narrow walkways. In this case, please small world” holiday Pioneer Mercantile (Frontierland). Resort Hotel Adventure ® Park. • Big Thunder Mountain Railroad disabled during your visit, the Automobile have a member of your party assist you, or wait in a • Fantasyland/Hub: Planter on right leading from Guests may have purchases delivered to Bell Club of Southern California provides • ESPN Zone® Accessibility will vary depending on the type and location of the activity. For • Gadget’s Go Coaster Central Hub towards Bobsleds vehicle for assistance. ™ Services for next-day pickup after 7 a.m. complimentary towing and flat-tire services to specific information and service options, please contact a host at the location. • • : Fountain area planter on Certain restrictions apply. nonmembers during Park hours. • Recreation and Activities Accessibility will vary depending on the type and location of Transfers • Matterhorn Bobsleds right near Train Station and Haunted Mansion the activity. For specific information and service options, please contact a Cast Member Some attractions require Guests to transfer from • Holiday at the location. their wheelchairs to the ride. Cast Members are not • PARK RULES permitted to physically lift Guests in the transfer. • —The Adventures Continue Kennels For information, call 714-781-7662. Special Considerations for Attractions To provide a comfortable, safe and enjoyable experience for our Guests, please comply with Park rules, signs and instructions including: SAFETY: Please abide by all safety warnings and notices. Physical considerations on designated attractions: Please contact a Cast Member for information and assistance. Supervise children at all times. Children under age Enhance your visit! • All bags are subject to inspection prior to admission. WARNING! For safety, you should be in good 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back Get the Disneyland app at disneyland.com/maps. • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions DLP-092517-ENG Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney • Weapons are strictly prohibited. mothers should not ride. with hands, arms, feet and legs inside the vehicle. used extensively throughout Disneyland® Park. extensively throughout the world and also within our Resorts. Safety Tip: No stampeding, keep your Supervise children. Chat with us! @DisneylandToday | Facebook.com/DisneylandToday These effects include strobe lights and other These fields are generally no greater than you would experience Additional details and a complete listing of Park rules are available at Guest Relations DLP-091517-ENG arms and legs inside, stay seated on or disneyland.com/parkrules. effects such as simulated lightning, explosions in any urban environment or may be exposed to through common This guide provides an overview of services and and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the Recycling Be Green! Recycling containers throughout the Parks now accept yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) plastic, paper, cans & glass. facilities available for Guests with disabilities who are NOTE: If you or any member of your party have questions regarding the above, you may speak with ® a Guest Relations Cast Member for details. Information subject to change without notice. ©Disney DLP-092517-ENG ©Disney visiting Disneyland Park. Restrooms 47 Gadget’s Go Coaster (Minimum height New Orleans Square Fantasyland Companion Restroom Main Street, U.S.A. 35”/89 cm; expectant mothers should not ride.) ® ª Edelweiss Snacks 1  13 Fantasy Faire 35 Mr. Toad’s Wild Ride 41 Storybook Land Canal Boats DISNEY DINING X Mobility Access: Enter through exit. Automated External Defibrillators 26 Royal Hall Mobility Access: Enter through the access gate to (Closed during parades) Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and Main Street Vehicles Mobility Access: Enter through exit to the LEFT of U 48 Chip ‘n Dale Treehouse Resort Lost and Found  and Boysen Apple Freeze. frozen beverages. (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 27 Royal Theatre the RIGHT of entrance. Mobility Access: Enter through exit. 49 Mickey’ s House and Meet Mickey ª ® Information Center access gate on the LEFT. (See Times Guide for show times) 36 Peter Pan’s Flight Mobility Access: 42 “it’s a small world” V Village Haus hosted by Minute Maid . ª Mobility Access: Enter using the ramp to the Select Fantasyland attractions may close early due to fireworks. Guest Relations 2 Horseless Carriage ® ª Burgers, flatbread pizzas, and veggie options. RIGHT of Mickey’s House and proceed through 14 Disneyland Railroad 28 Pinocchio’s Daring Journey Enter through exit. Transfer access vehicle available. Please visit an Information Center for operating hours. 3 Fire Engine standard queue. Mobility Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access Mobility Access: Enter using ramp. Wheelchair W Troubadour Tavern hosted by Dreyer’s™. First Aid* 4 Horse-Drawn Streetcars 37 Mobility Access: Enter using Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. the exit ramp. Transfer access vehicle and transfer accessible boat available. Bratwurst, pretzel bites, cinnamon apple batons, 50 Minnie’s House Mobility Access: Enter 5 Omnibus Wi-Fi Hotspot ª seat available. 43 baked potatoes and ice cream novelties. Mickey’s Toontown using the ramp to the RIGHT of the front yard and 15  Haunted Mansion 29 Snow White’s Scary Adventures proceed through standard queue. Opera House Mobility Access: Enter through exit. Transfer access 38 Alice in Wonderlandª Mobility (See Times Guide for days and times). ATMs Presented by Chase Mobility Access: Enter through accessible queue. 44  ® Railroad 51 Roger Rabbit’s Car Toon Spin 6 Disney Gallery vehicle available. Access: Enter through the exit to the RIGHT of Disneyland Transfer access vehicle available. Mobility Access: Enter through standard queue. ® 50 45 Goofy’s Playhouse Mobility Access: Enter Baby Care Center Hosted by Huggies 7 The Disneyland ® Story presenting 30 Bibbidi Bobbidi Boutique standard queue. Transfer access vehicle available. 49 Mickey’s Toontown DISNEY DINING Y through standard queue. DISNEY DINING Stroller Rentals Hosted by Huggies ® Great Moments with Mr. Lincoln 31  Walkthroughª 39  Mobility Access: Enter through Royal Street Veranda Chowder and gumbo in J Mobility Access: Enter through standard queue. standard queue. 48 46 Donald’s Boat Y Toontown Dining Hot dogs, salads, sandwiches, bread boules and New Orleans style fritters. pizza, frozen yogurt and ice cream treats. Locker Rentals Guests must navigate a continuous series of narrow, 40 Matterhorn Bobsleds 8 51 Charging Locker Rentals K Blue Bayou Restaurant Table-service – winding stairs or an accessible experience is available. (Minimum height 42"/107 cm.) Mobility Access: 47 46 45 seafood, chicken and beef dinners, plus DISNEY DINING 32 King Arthur Carrouselª Mobility Access: Enter through standard queue. Pre-charged Battery Kiosk the famous Monte Cristo sandwich at lunch. Enter through access queue. Wheelchair accessible 44 A Carnation Café Table-service – breakfast, Mickey’s Toontown may close early due Tomorrowland Picnic Area fried pickles, burgers, salads, entrées, specialty L Café Orléans Table service – lunch and dinner, bench available. 43 W to fireworks. Please visit an Information cakes and sundaes. soups, salads, and Monte Cristo sandwiches. 33 Casey Jr. Circus Train Mobility Access: Enter Center for operating hours. 52 Finding Nemo Wheelchair Rentals 42 B Gibson Girl Ice Cream Parlor M French Market Restaurant French quarter through exit. Mobility Access: Enter through accessible Package Check Service hosted by Dreyer’s™. chicken, jambalaya, Cajun meatloaf, French dip, 34 Dumbo the Flying Elephant queue. Guests must navigate a narrow stairway hand tossed salads, and desserts. Mobility Access: Enter through exit when boarding and disembarking or an accessible Service Animal Relief Area Refreshment Corner hosted by Coca-Cola®. 33 C to the LEFT of the standard experience is available. Hot dogs, chili and cold Coke. 34 41 Kennel queue. Transfer access 53 Disneyland ® Monorail Mobility 32 X ® D Market House Starbucks® Espresso and vehicle available. V Access: Enter through standard queue. Elevator Nikon Picture Spot 37 40 Specialty Beverages, Artisan breakfast 28 is available. ® Critter Country 35 Disney FASTPASS Service sandwiches and pastries. 31 (Subject to availability) 29 30 36 38 54 Autopia powered by Honda. E Plaza Inn “Minnie & Friends— 16 Splash Mountain (Minimum (Minimum height 32"/81 cm and 54"/137 cm Single Rider Service Breakfast in the Park.” Lunch and dinner featuring height 40"/102 cm.) Mobility Access: Enter through O 25 to drive alone.) Mobility Access: Enter through (Subject to availability) homestyle favorites. exit, across from Pooh Corner. Transfer seat available. 17 Fantasyland standard queue. Hand-held accelerator and transfer Height Requirement 18 19 26 seat available. F Jolly Holiday Bakery Café Baked goods, 17 The Many Adventures of Winnie the Pooh T 52 53 55  ® Railroad Mobility Guest May Remain in sandwiches, salads and specialty drinks. Mobility Access: Enter through 24 S Disneyland Wheelchair/ECV standard queue. Wheelchair accessible vehicle available. 16 U 39 Access: Proceed to the top of the exit ramp. 23 27 Z 54 Wheelchair/ECV accessible vehicle available. Guest Must be Ambulatory 18 Davy Crockett’s Explorer Canoes Critter Country N Frontierland 22 2 3 55 Adventureland 4 Guest Must Transfer (Operates weekends and select seasons only) 5 Tomorrowland Expo Center 9 Enchanted Tiki Room Mobility Access: Enter via exit ramp next to lower level stairs RIVERS OF 21 R 61 56 Launch Bay from Wheelchair/ECV AMERICA 56 presented by Dole Packaged Foods of Hungry Bear Restaurant. 19 20 60 57 Space Mountain Guest Must Transfer Mobility Tomorrowland from ECV to Wheelchair (Continuous shows) 15 Q Access: Enter using lift to the RIGHT of stairs. DISNEY DINING Physical Considerations Harbour Galley Soup in bread boules, lobster 59 (Minimum height 40"/102 cm.) (See reverse side) N I F E Mobility Access: Enter through exit and follow the 10  Mobility Access: rolls, salads and drinks. New Orleans Square P 9 AA Enter through exit. Wheelchair/ECV accessible 13 G arrows to the left. A transfer seat and separate The seating and restraints of this  attraction may prohibit Guests of boat available. O Hungry Bear Restaurant loading area is available. Burgers, chicken and salads. M L H C BB certain body shapes or sizes from 14 J 10 58 Tomorrowland Theater riding. 11 Indiana Jones™ Adventure 12 58 Mobility Access: Enter through standard (Minimum height 46"/117 cm.) B This attraction may be queue. frightening for children Mobility Access: Enter through the exit and Frontierland K D proceed to the rotunda. Guests must navigate A 57 59 Star Tours—The Adventures Continue Reflective Captioning steps when boarding and disembarking 19 Pirates Lair on * 8 25 Big Thunder Mountain Railroad (Minimum height 40"/102 Audio Description: Device the vehicle. Mobility Access: Enter through standard (Minimum height 40"/102 cm.) cm.) Mobility Access: Enter through standard Available at Guest Relations queue. Many pathways are accessible for Mobility Access: Enter through exit. Transfer Adventureland queue. Transfer access vehicle available. 12 Tarzan’s Treehouse™* Wheelchairs/ECVs. 11 Handheld Captioning: Device access vehicle available. Viewing 60 Astro Orbitor Mobility Access: Manual Available at Guest Relations 7 6 DISNEY DINING 20 Fantasmic! DISNEY DINING wheelchairs enter through standard queue. ECVs Assistive Listening: Device G Tiki Juice Bar Options* enter through the exit ramp. Available at Guest Relations (See Times Guide for show times) P River Belle Terrace Table service – hosted by Dole Packaged Foods. 3 61 Buzz Lightyear Astro Blasters 21 The Golden Horseshoe Stage BBQ Ribs, salads, sandwiches and desserts. 5 Closed Captioning: Activators CITY 2 4 Show Ticket Distribution Hungry Bear Restaurant Mobility Access: Enter through standard Available at Guest Relations H Aladdin’s Oasis (See Times Guide for show times) Mobility Q Stage Door Café Corn dogs, fish and chips, HALL and location Access: Enter through main entrance. and chicken nuggets. 1 Available along the Rivers On-the-Go meals include queue. Wheelchair accessible vehicle available. I Bengal Barbecue Barbecue kabobs and of America adjacent to a ticket for access to Sign Language on Mon. & Sat. coffee drinks. 22 Frontierland Shootin’ Exposition R The Golden Horseshoe Chicken nuggets, Frontier Landing. the viewing area. Make DISNEY DINING Schedule and Times Guides Mobility Access: Gun positions on the LEFT chili, fish and chips, and tasty ice cream Main Street, U.S.A. at Guest Relations *Attraction operating hours may vary from Park hours. reservations at Disneyland. Breakfast, sandwiches, burgers, accommodate Guests using Wheelchairs/ECVs. specialties. Blue Bayou and River Z Galactic Grill Please see location or Information Centers for more com, 714-781-DINE Smoking Area Belle Terrace salads, desserts and drinks from Galaxies Far, information. Entertainment may vary and is subject to 23 Mark Twain Riverboat* S Rancho del Zocalo Restaurante (3463) or by stopping by Far Away...  Dinner packages include a change. Please see Times Guide for days and times. Mobility Access: Enter through access gate to the Breakfast, salads, tacos, burritos and Costena the restaurant. Reservations Accepted ©Disney ©Disney/Pixar ticket for access to reserved The Spirit of Refreshment Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and RIGHT of turnstile. Lower-level access only. Grill specialties. AA  ® Parade Route used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Tram to Mickey & Friends Parking viewing. Make reservations at Non-ticketed Viewing hosted by Coca-Cola . Enterprises, Inc. All Rights Reserved. 24 * (Operates T Ship to Shore Marketplace Disneyland.com, 714-781- Available for each ® Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin weekends and select seasons only) Mobility Fresh fruit, turkey legs, chimichangas and BB Redd Rockett’s Pizza Port Pizza, pasta Disney Vacation Club Kiosk Entertainment, Inc. Taxis Available next Shuttle buses to Buzz, DINE(3463) or by stopping performance along the Rivers  Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Access: Enter through the access gate to the RIGHT frozen beverages. and salads. Disney Characters ® Woody & Jessie Lots by the restaurant. of America on a first come, Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. of turnstile. Guests must navigate a steep series of to ESPN Zone See Times Guide for hours Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s . first serve basis. stairs when boarding and disembarking. *FASTPASS tickets and dining packages are limited. Attractions and entertainment may be seasonal and are subject to change Downtown Disney® District and Shuttle buses to Disney PhotoPass® Photographer without notice. Hotels of the Disneyland® Resort satellite parking lots *Emergency services available by calling 911.