Reliable Cars You Can Buy Luxury Isn’T What Want to Stay out of the Repair Shop? We Got 1 Million Responses to Our Survey—And It Used to Be
ROAD REPORT The Most—and Least— Reliable Cars You Can Buy Luxury Isn’t What Want to stay out of the repair shop? We got 1 million responses to our survey—and It Used to Be. found out which brands you can rely on … and which are time and budget drainers. (It’s Better) The saying went that high-end lux- ury cars were reliably unreliable. If WHEN YOU BUY a new car, the last thing model before taking the plunge. we look back at our surveys from you want is an unscheduled trip back to The fastest growing number of com- a decade ago, the bottom of the pool the dealership to x some problem the plaints by far involve infotainment was littered with European auto- automaker or dealer should have caught systems: audio, navigation, and in-car makers: BMW, Jaguar, Lincoln, and before the car was sold. But every year, communications. Results from previous Mercedes, while Audi, Cadillac, and Volvo were midpack or worse. the Consumer Reports auto-reliability surveys showed that problem areas most Conventional wisdom dictated survey tells us that some owners will often included unresponsive touch screens that because high-end cars have return over and over again. or poorly functioning multifunction con- more gadgets, they have more Our annual survey collects responses trollers, inability to sync smart phones things that can go wrong. Though on more than 1 million vehicles from Con- with Blue-tooth or the docking port, and that maxim was mostly true, the concept was contradicted by Lexus, sumer Reports subscribers, generating trouble in getting the voice-command which had ironclad reliability.
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