PP 02.03 Rev: 03 Page 1 of 5 Date: December 2016 Process Owner
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PP 02.03 SCOPE Rev: 03 Page 1 of 5 Date: December 2016 Process Owner : Quality Management Representative Process Approver : Chief Financial Officer 1. PURPOSE The Scope of Certification defines: The strategic direction External and internal issues that are relevant to the purpose of the PPECB Requirements of relevant interested parties The service offered by the PPECB ISO 9001 requirements that are excluded. 2. STRATEGIC DIRECTION The PPECB is committed to support Government in it’s strive to achieve its national priorities of creating employment, promoting food security and economic growth. Within the confines of its mandate, the PPECB’s strategic plan has been aligned with Government’s imperatives and will focus on achieving its objectives over the medium term. The plan has been formulated in consultation with relevant stakeholders and is hereby endorsed by the PPECB’s Accounting Authority. The PPECB operates in a global context but with significant local impact. Current world events, coupled with the prevailing climate of political volatility, slow economic growth, and on-going social challenges make it difficult to predict the organisation’s future and thus to draft a fixed 5 year strategic plan. To respond to the current environment of volatility the PPECB Board has approved a plan that focuses on building a change agile organisation that can respond quickly to negative environmental shifts, whether it is political, economic or social in its strategic framework and plan. The PPECB has embraced a strategy to improve export competitiveness by focusing on the enhancement of the integrity of the export certificate through increased usage of technology, improved food safety management and to provide a suite of services to support and enhance the economic and social transformation imperatives highlighted in the National Development Plan. The strategic plan deals in detail with how the various strategic objectives are responded to through PPECB’s main programme with clear deliverables, which are monitored and evaluated on a quarterly basis to ensure adequate progress and achievement. The PPECB’s main programmes are Corporate Services, Operational Services, Food Safety Services and Transformation and Development. PPECB’s programmes focuses on being client centric with various decentralised regional offices and structures that are responsible for implementation and are self-managed. All regional offices and structures are thus responsible for ensuring that PPECB’s quality management system is maintained in the area of their responsibility to enable continued ISO certification. The PPECB is well positioned to deliver on its mandate as well as for the future. Page 1 of 5 PP 02.03 SCOPE Rev: 03 Page 2 of 5 Date: December 2016 Process Owner : Quality Management Representative Process Approver : Chief Financial Officer 3. SERVICES AND PROGRAMMES Services Programme Service Description Inspection Services Statutory Operations The provision of inspection services of listed agricultural products in accordance with the APS Act 19 of 1991 Cold Chain Services The provision of cold chain services for per perishables products in accordance with the PPEC Act of 1983. Food Safety Audits Food Safety The provision of food safety compliance services Training and Transformation & Provide support, training and development services to Development Development emerging small holder farmers and agri-technologist students Services Support Services Corporate Services The provision of Finance, ICT, Human Capital, Marketing & Communications and Legal & Corporate Governance services. 4. STAKEHOLDER EXPECTATIONS The PPECB’s stakeholders include all food business operators within the supply chain of perishable products from “farm to fork”. These stakeholders include the likes of producers, exporters, importers, retailers, pack houses, cold stores, port terminal operators and shipping lines. The PPECB has identified the following more comprehensive group of stakeholders: Entity - all employees at the PPECB Customers - anyone who employs the PPECB’s services Competitors - those companies who operate in the same business space as the PPECB and who compete for the same customer spend Suppliers - companies or individuals that supply the PPECB with whatever it needs to function, including finance, services, components and utilities Influencers - anyone who can make life easier or harder for the PPECB such as activists, lobbyists, industry associations, the media, environmentalists and trade unions Facilitators - those who make it possible for the PPECB to carry out its business, namely governments, regulators, licensing agencies and standards authorities Stakeholder Expectations Industry Support market access Customer Service quality, consistency, price, & delivery End consumer Independence, food safety, quality, confidence Government Deliver to mandate, remain financially self-sustainable, develop emerging small holder farmers, job creation, support delivery of government imperatives Accounting Customer centric, ethical behavior, corporate governance, delivery on strategy, financial Authority self-sustainability Management Operational delivery, ethical behavior, corporate governance, financial self- sustainability, people development, efficiencies, accountability Employees Fair work environment, growth opportunities, job security, health, training, recognition and reward Suppliers Increase scope and volume of purchases/, long-term contractual arrangements, information on future requirements, BEE development Supplier’s source Product and service feedback, insight on future needs Page 2 of 5 PP 02.03 SCOPE Rev: 03 Page 3 of 5 Date: December 2016 Process Owner : Quality Management Representative Process Approver : Chief Financial Officer Regulatory Bodies Compliance with applicable requirements and standards, submission of reports. Interviews with stakeholders have revealed both criticism and recognition of the PPECB’s role that it plays. The PPECB longer term strategy is focussed on enhancing the total customer experience and immediate objective is to become more customer-centric in its day to day operations. DEMOGRAPHIC LOCATIONS 2.1. Corporate Office The Corporate Services Programme is one of four strategic programmes within the PPECB. The purpose of the programme is to support, provide direction, leadership, instil corporate discipline and promote the services of the PPECB. The programme comprises of units that include: Finances, Human Resources, Marketing and Communications, Legal and Governance, Information and Communications Technology, Innovation and Research and Business Certifications. The Corporate Services Programme operates cross-functionally with the primary aim to deliver professional support services to the whole of the PPECB. The Programme further plays an essential role in ensuring coherence among the respective business units within the PPECB. Office Location Address Plattekloof 45 Silverboom Avenue, Plattekloof, Cape Town, 7500 2.2. Coastal Division Provide inspection, cold chain and export certification services along the coast of South Africa, which is divided into the Cape Town, Eastern Cape and KwaZulu Natal. Office Location Address Cape Town Arden Grove Business Park Unit A5, Racecourse Road, Montague gardens , 7441 Durban 2 Old Mission, Bluff, Durban, 4052 Port Elizabeth 63 Newton Street, Newton Park, Port Elizabeth, 6055 The Port Elizabeth Regional office is divided into the following sub regions - PE Harbour / Coega : FPT Quay 2 Port of Port Elizabeth 6055 - Kirkwood: Main Street Kirkwood 6120 - Addo: Main Road Hermitage Sundays River 6105 - Langkloof: Summerville Place 1 Louterwater 6435 - Patensie: 6 Middle Street Close, Patensie 6335 Page 3 of 5 PP 02.03 SCOPE Rev: 03 Page 4 of 5 Date: December 2016 Process Owner : Quality Management Representative Process Approver : Chief Financial Officer 2.3. North Division Provide inspection services, export certification and cold chain management services in the north of the country, which encompasses inspection points from Bethlehem in the Free State and stretches northwards to include North West, Limpopo, Mpumalanga, Gauteng, Swaziland and the port of Maputo. Office Location Address Gauteng 119 Gerhard Street, Centurion Close, 0157 Nelspruit 5 Emkhe Street, Nelspruit, 1200 Tzaneen 2 Thiem Street, Tzaneen, 0850 The Gauteng Regional office is divided into the following sub regional offices - Groblersdal : 17 Gemsbok Street, Groblersdal - Mokopane : 33 Kruger Road, Mokopane, 0600 - OR Tambo: Unit 34 Foreign Airline Cargo, OR Tambo International Airport, Kempton Park - Johannesburg Market: 2nd Floor, Hall 2, JFPM, City Deep - Bothaville: 18 Kameeldoring Street, Bothaville, 9660 The Nelspruit Regional office is divided into the following sub regional offices: - Hoedspruit: 167 Moose Road, Hoedspruit, 1380 - Malelane: 27 Buffel Street, Malelane, 1320 The Tzaneen Regional office is divided into the following regional offices: - Musina 47 Appelblaar cresent, Extension 4, Musina, 0900 2.4. South Division Provide inspection services, export certification and cold chain management in the south of the country, which encompasses inspection points in: Grabouw: Grabouw, Elgin, Vyeboom, Villiersdorp and Somerset West Robertson: Worcester, De Doorns, Robertson, Ashton, Montagu, Swellendam, Ladysmith and Riversdale Ceres: Ceres, Wolseley, Tulbagh, Gouda and Saron Citrusdal: Piketberg, Citrusdal, Clanwilliam, Trawal, Vredendal, Lower Orange River and Namibia. Paarl: Wellington, Stellenbosch,