26-28 April 2017 Excel London Event Guide Igniting Collective Excellence Internationalforum.Bmj.Com @Qualityforum #Quality2017

26-28 April 2017 ExCel London Event Guide Igniting Collective Excellence internationalforum.bmj.com @QualityForum #quality2017

Silver Sponsors

Table of Contents Registration sponsor International Improvement Science Networking Zone and session sponsor Welcome to the and Research Symposium sponsor International Forum 03 Hello Welcome On behalf of the Programme Advisory Committee, the Institute for Healthcare Improvement and BMJ, we wish 04 Practical Information you a very warm welcome to International Forum London 2017. We have a rich and inspiring programme in store for 05 you, representing the very best of new thinking from the International Forum App global quality improvement movement. 06 London 2017 Highlights

08 Keynote Speakers Session sponsors Over the next few days we will showcase the best in healthcare improvement from across the world and will reflect on the solutions for the challenges we face in the future. 12 Wednesday 26 April Programme Igniting Collective Excellence This is the theme of our time together in London. We will focus on how the power 14 of collaboration can inspire all parties, including patients, families, new healthcare Wednesday 26 April List of Speakers professionals and improvement leaders to deliver top quality, person-centred care in a sustainable framework. 16 Thursday 27 April Programme It is in partnership with relatives and patients that we define new systems of care built 18 around the patient’s perspective, using concepts such as resilience, reliability and Thursday 27 April List of Speakers wholeness. Our collaboration with relatives and patients empowers those individuals that need our services to work with us to transform our care and enable us to achieve a 20 completely new level of performance. Friday 28 April Programme

The conference is a festival of ideas and a celebration of transformative initiatives in 22 healthcare. Friday 28 April List of Speakers

We would like to personally thank everyone involved, including reviewers, speakers, 24 poster presenters, facilitators, sponsors and partners for their knowledge, commitment Featured Sessions and dedication in bringing this International Forum to you. 25 Networking Opportunities We hope you enjoy this International Forum and your stay in London, and that you leave ready to transform, innovate and inspire. 26 The Night Forum We also look forward to welcoming you later this year to International Forum Kuala Lumpur 2017 (24-26 August) and to the International Forum in Amsterdam next year (2-4 28 May 2018). Poster Sessions and Video Posters

30 Students and Junior Healthcare Abstract Reviewers Professionals Programme 32 We would like to thank our colleagues for their time spent reviewing poster and improvement science and research Sponsored Special Interest Sessions abstract submissions. 36 Floor Plan

3 internationalforum.bmj.com @QualityForum #quality2017 Practical Information International Forum App

Welcome Reception App features Please join us at the International Forum welcome reception. Attendees Maps My notes Thursday 27 April, 17:30-18:30 in the Exhibition Hall. The Welcome Reception will be followed by The Night Forum, taking place in three Discover who else is attending and View venue maps and floor plans to find Add session notes and email them to connect with them via in-app messaging. your way around. yourself for future reference. Please make venues, all walking distance from ExCel London. For further details, see page 26-27. Use ‘My Profile’ to add as little or as much sure to save your notes as you go to information about yourself as you wish. Activity feed avoid losing any. Pull down to refresh and stay up to date. Schedule Swipe up to browse through important Surveys View the full programme by day. Know announcements. Tell us what you think about individual If you have any questions or require any information, Assistance where to be and when to be there. Use sessions and the conference as a whole. please visit the registrations enquiries desk or ask a member of the ‘My Schedule’ to view the sessions you Exhibitors International Forum Team (they will be wearing green shirts) who will Handouts/Presentations have pre-selected. be able to assist you. Browse exhibitors and save a list of companies you want to connect with. Speakers Handouts and presentations made Registration enquiries is located in the Exhibition Hall, Level 0. If you Read biographies of our expert speakers Documents available by speakers can be found on have brought your pre-printed badge with you, you do not need to go and view which sessions they will be internationalforum.bmj.com/handouts- Download session handouts and email to the registration desk on arrival. involved in. london-2017 and also in the International them to yourself for use after the Registration will be open during the following times: Forum App. conference. • Wednesday 26 April 08:00-09:00 Pre-day attendees only • Wednesday 26 April 13:45-18:00 Attendees of Student & Junior Healthcare Professionals Orientation Accommodation • Wednesday 26 April 16:00-18:00 All International Forum attendees Agency contact details How to get the app • Thursday 27 April 07:30-19:00 All International Forum attendees If you have booked your accommodation • Friday 28 April 07:30-17:00 All International Forum attendees through The Turner Agency (TTA) and need any assistance they can be contacted directly Wifi Access Wifi is available in all areas. Badges will be scanned each day when you enter the conference. on [email protected] or call Please select network enter username forum2017 and password Please be aware that you must wear your badge at all times during the 01233 822 078 between 09:00 and 17:00. forum2017 when prompted. International Forum as it shows the days you are eligible to attend and guarantees you entry to the venue on those days.

Wifi Access is available in all areas. Please select network ExCeL_London. On the landing page you’ll be directed to, enter 1 2 3 username forum2017 and password forum2017. The International Forum live stream and International Forum App is available to all attendees. For further information please see page 5. YouTube channel

Poster Viewings have been grouped into themes and can be viewed With such a comprehensive programme in the Exhibition Hall, Level 0, during registration, refreshments and and so many speakers, it has always been a lunch on the two main event days, Thursday 27 - Friday 28 April. challenge to get to all the sessions you want to go to. In addition there are daily Poster Sessions on the two main event days (see full details on the daily programme pages). These sessions provide Similarly to previous years, all the a great opportunity to view posters and interact with the authors who presentations on the main stage will be took part in the research and design of the work on display. streamed live via Livestream.

Certificates of Attendance will be emailed to you two weeks after the Access the live stream on livestream.com/ event. All attendees will receive a general certificate of attendance. IFQSH/London2017. Download app Find event Accreditation The International Forum in London has been approved The stream is publicly available and there is Log in Search for IFQSH in the App With the app open, click on for a total of 24 CPD credits by the Royal College of Physicians (RCP) in no need to sign in. Once the London event is store or GooglePlay. Once event ID, enter IFQSHLon and England (Event code: 109885). open, enter log in details as downloaded, open the app. press Download. These streamed sessions will remain follows: Attendees wishing to claim RCP CPD credits should sign the green available after the International Forum and register by the registration desk each day. will also be published on the International Username: Forum YouTube channel (https://www. your email address youtube.com/QualitySafetyForum), where Password: you can also view hundreds of sessions from forum2017 previous years of the International Forum.

4 5 London 2017 Highlights Coming soon

Streams Building Capability and Leadership Quality, Cost, Value This year our programme is structured with five streams. These Population and Public Health streams capture the essence and Safety key priorities of today’s quality improvement movement. Person and Family-Centred Care An Open Access journal for NEW Breakfast sessions Patients involved Learning and Networking Visit the Networking Zone, our Make the most out of every day you Patients have been at the heart healthcare improvement work dedicated space for networking and spend at the International Forum by of designing and reviewing the shared learning, to meet colleagues joining some of the wide range of programme, ensuring a greater focus and reflect on the programme new breakfast sessions on Thursday on the patient and the personal story. sessions. 27 April. Taking place before the ‘Person and Family Centred Care’ See page 25. first keynote of the conference, is again one of our biggest streams these include 25-minute rapid fire this year, with patient speakers and Special Interest sessions style updates on exciting quality patient representatives continuing to challenge our thinking to keep patients A number of special interest improvement projects to get you breakfast sessions will run before BMJ Open Quality will provide energised before the keynote address. at the core of our mission. Patients can connect with each other on Twitter the first keynote on Friday 28 April. Get a practical view of how to tackle using #qfpatients. resources for quality improvement The Night Forum challenges and progress in local New for this year, The Night Forum is a settings. See page 32-34. projects and publish research, QI must-attend and fun networking event London Experience Days taking place across three venues on Our popular Experience Days take projects, healthcare improvement Thursday 27 April. The Night Forum place at local healthcare sites as part Poster sessions and videos begins with the International Forum of our Wednesday programme. They Join our interactive, facilitated initiatives and educational Welcome Reception from 17:30 in the give a detailed and inside view of the poster discussion groups to explore Exhibition Hall. We hope to see you all best quality and safety initiatives in some of the wide range of quality improvement work on display, there. See page 26-27. the UK healthcare system. A visit to improvement work. the Marriott International Hotel will including initiatives that are still in also give a perspective on achieving progress. Send us your video posters excellence in customer care from to reach a wider audience and view them in our new poster theatre in outside healthcare. See page 12. the Exhibition Hall. See page 28-29. 7th Annual International Friday morning opening Improvement Science and East London NHS Foundation Research Symposium Trust (ELFT) Quality Improvement Our seventh annual International works with arts partners who help Improvement Science and them develop creativity and joy at Research Symposium aims work. Your Friday morning warm-up to connect researchers and (before the first keynote of the day) healthcare professionals involves ELFT staff and service users, who are at the frontline of Paul Griffiths (Creative Leadership implementing evidence- Department at the Guildhall based improvement School of Music & Drama) and the interventions. amazing London 2012 Olympic Pandemonium Drummers. See page 13. Visit now to submit your paper bmjopenquality.bmj.com

internationalforum.bmj.com @QualityForum #quality2017 Keynote Speakers

Keynote 1 Keynote 2 International Quality and Safety - where are we now and where are we going to? Patient Innovators Thursday 27 April, 09:15-10:30 Thursday 27 April, 16:15-17:15

Donald M. Berwick MD, MPP Lord Ara Darzi Sara Riggare Yogesh Jain President Emeritus and Senior Fellow, Institute for Professor of Surgery, Institute of Cancer Research, PhD student, Karolinska Institutet and Selfcare Expert; Public Health Physician and Pediatrician, Jan Swasthya Sahyog Healthcare Improvement; Former Administrator, Centers for Imperial College, London; England Sweden (People’s Health Support Group), Chhattisgarh; India Medicare and Medicaid Services; USA Yogesh Jain, a public health physician, has an MD in Paediatrics Lord Darzi holds the Paul Hamlyn Chair of Surgery at Imperial Sara Riggare is a “digital patient” who wants to give people from the All India Institute of Medical Sciences, New Delhi, Donald M. Berwick, MD, MPP, FRCP, President Emeritus and College London, the Royal Marsden Hospital and the coming after her the map she didn’t have. She uses what she where he has also served as a faculty member. He has founded Senior Fellow, Institute for Healthcare Improvement, is also Institute of Cancer Research. He is Director of the Institute of has learnt from managing her Parkinson’s disease for over in 1999 and continues to run a community health programme, former Administrator of the Centers for Medicare and Medicaid Global Health Innovation at Imperial College London and an 30 years in her doctoral studies at the Health Informatics Jan Swasthya Sahyog (People’s health Support group), in rural Services. Honorary Consultant Surgeon at Imperial College Hospital Centre at Karolinska Institutet in Stockholm, Sweden, where Bilaspur, Central India, alongside like-minded health professionals. NHS Trust. she researches models and methods for digital selfcare A pediatrician by background, Dr. Berwick has served on the Over 3000 people from the most marginalised villages, home to in chronic disease, self-tracking, patient engagement/ faculty of the Harvard Medical School and Harvard School of Leading research aimed at achieving best surgical practice indigenous people, access these services for their major health participation/empowerment and patient innovation. Public Health, and on the staffs of Boston’s Children’s Hospital through innovation in surgery and enhancing patient care needs. Medical Center, Massachusetts General Hospital, and the safety and the quality of healthcare, Professor Darzi has Sara had her first symptoms of Parkinson’s disease in her Yogesh has been involved in addressing the technical, operational, Brigham and Women’s Hospital. He has also served as Vice Chair published over 950 peer-reviewed papers. In recognition early teens and advocates for patients’ right to access to economic and political issues that determine the health care of the US Preventive Services Task Force, the first “Independent of his achievements in the research and development of their own medical data. She is a highly appreciated speaker, for the rural poor through clinical care, careful documentation, Member” of the American Hospital Association Board of surgical technologies, Professor Darzi has been elected as both in Sweden and internationally and has a blog called: observational research studies, developing appropriate health Trustees, and Chair of the National Advisory Council of the an Honorary Fellow of the Royal Academy of Engineering, a “Not patient but im-patient” (www.riggare.se). Sara is an related technology, training, and lobbying - all based on the Agency for Healthcare Research and Quality. He served two Fellow of the Academy of Medical Sciences and a Fellow of advisor to the Swedish Medical Products Agency, advisor to continual learning from this community health programme. Yogesh terms on the Institute of Medicine’s (IOM’s) Governing Council, the Royal Society. the Swedish government’s coordinator for Life Science, and has been mostly addressing issues of access, cost and quality was a member of the IOM’s Global Health Board, and served Medtech Magazine named her the most influential person in in health care, whether it is developing a blueprint for Universal on President Clinton’s Advisory Commission on Consumer In 2002 he was knighted for services to medicine and Swedish medtech in 2015. Protection and Quality in the Healthcare Industry. surgery and in 2007 was introduced to the House of Lords as health care in India, or addressing specific control programmes Professor the Lord Darzi of Denham. He has been a member for tuberculosis, malaria, leprosy, chronic diseases that include Recognized as a leading authority on health care quality and of the Privy Council since June 2009 and awarded the Order the NCDs, childhood infections and technical aspects of women’s improvement, Dr. Berwick has received numerous awards for of Merit in January 2016. health. his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in Observing health and illnesses through the lens of hunger and recognition of his work with the British National Health Service. extreme poverty, he believes in the continued role of the state as the primary provider of social services and also that unbridled Dr. Berwick is the author or co-author of over 160 scientific articles privatization is not the way forward in the unequal world in which and five books. He also serves as Lecturer in the Department we live. Yogesh shares his experiences at provincial, national and of Health Care Policy at Harvard Medical School, and he’s an international forums in his mission to highlight the burden and elected member of the American Philosophical Society. causes of illnesses among the poorest in the world. Tim Omer Diabetes Advocate and Hacker; England Facilitator Facilitators Tim worked in the IT industry specialising in the implementation of business systems and processes that empower staff with the right technology. As a type 1 diabetic for over 22 years, Cristin Lind Margaret Murphy Anya de Iongh Tim has been passionate about using his diabetes technology and data to help him manage his condition. Working with the Patient & Family Leader/Patient External Lead Advisor, WHO Patients Self Management Coach and #WeAreNotWaiting movement of ‘Citizen Health Hackers’, who Partnership Facilitator, QRC for Patient Safety Programme Patient Leader are producing Open Source solutions and hacking existing Stockholm; Sweden medical devices to their needs, he is also producing a mobile- based Artificial Panaceas System and prompting discussions about this patient- led movement at talks and conferences.

8 9 2018–19 HARKNESS FELLOWSHIPS in HEALTH CARE POLICY and PRACTICE Keynote Speakers I know of no comparable experience to Call for Applications widen someone’s professional horizons Keynote 3 Keynote 4 in health care, combined with their Three curves and seven stories The Sky is not the Limit: Inspiration in Success ability to meet those new expectations. Friday 28 April, 09:15-10:30 Friday 28 April, 16:15-17:00 THE COMMONWEALTH FUND invites promising mid- Harkness Fellows have unparalleled career professionals—government policymakers, academic access to thinkers and doers at the researchers, clinical leaders, hospital and insurance managers, highest levels across American health and journalists—from Australia, Canada, France, Germany, care and health policy. Crucially they the Netherlands, New Zealand, Norway, and the United Kingdom—to apply for a unique opportunity to spend up to also have the time and flexibility to 12 months in the United States as a Harkness Fellow in Health explore their own direction, priorities, Care Policy and Practice. Established by The Commonwealth and views. More generally, living Fund in 1925, the Harkness Fellowships were modeled and working in the United States is a Derek Feeley Chris Hadfield after the Rhodes Scholarships and aim to produce the next President and CEO, Institute for Healthcare Former Military Test-Pilot, Astronaut fascinating contrast to life at home–not Improvement; USA generation of health policy leaders in participating countries. Chris Hadfield is a former military test pilot-turned-astronaut. least for the things it tells us about our Derek Feeley, President and CEO, Institute for Healthcare He was the first Canadian to command the International Fellows are placed with mentors who are leading U.S. own NHS. Improvement (IHI), previously served as IHI’s Executive Vice Space Station (ISS). He became famous for his use of social experts at organizations such as Harvard University, Stanford President from 2013 to 2015, during which time he had media whilst aboard the ISS, sending back videos and executive-level responsibility for driving IHI’s strategy in five images from the mission, including posting his performance University, Kaiser Permanente, and the Institute for Healthcare focus areas: Improvement Capability; Person- and Family- of David Bowie’s Space Oddity on YouTube. Improvement to study issues relevant to The Commonwealth James Mountford Centered Care; Patient Safety; Quality, Cost, and Value; and Fund’s mission to support a high performing health care the Triple Aim. Joining the Royal Canadian Air Cadets as a teenager, Chris (2005–06 Fellow) started flying at 15 before leaving the family farm to join the system—insurance coverage, access, and affordability; Director of Clinical Quality and Value Prior to joining IHI in 2013, Mr. Feeley served as Director armed forces. He flew fighters for the Canadian Air Force UCL Partners General for Health and Social Care in the Scottish and flight-tested the latest generation of planes, including health care delivery system reforms (e.g., bundled payments, Government and Chief Executive of the National Health advanced prototypes, as well as researching and studying accountable care organizations, innovative approaches to Service (NHS) in Scotland. In that role he was the principal aeronautics and aviation systems. care for high-need/high-cost patients); cost containment; advisor to the Scottish Government on health and health and other critical issues on the health policy agenda in both care policy and on public service improvement. He also Selected by the Canadian Space Agency, Chris served as a provided leadership to NHS Scotland’s 140,000 staff in their NASA astronaut for 21 years. He crewed the Space Shuttle the U.S. and their home countries. A peer-reviewed journal delivery of high-quality health and health care. In 2013, Mr. to dock with and build the Russian space station, Mir. He led communications with astronauts from Mission Control on 25 article or policy report for Health Ministers and other high- Feeley was made a Companion of the Order of the Bath by level policy audiences is the anticipated product of the Her Majesty, Queen Elizabeth II, in recognition of his services Space Shuttle missions and went on to be NASA’s Director to health and health care. in Russia. On his second space mission he performed two fellowship. Harkness Fellows have published their findings spacewalks, during which he was blinded by contamination. in top-tier journals, including: BMJ, Health Affairs, and On Chris’ third spaceflight, this time as pilot of the Russian New England Journal of Medicine. Soyuz, he took command of the ISS. His crew set records for scientific work completed, as well as doing an emergency The Commonwealth Fund brings together the full class of spacewalk to fix a serious external ammonia leak. He also APPLICATION DEADLINES actively engaged with the public back on Earth via social Fellows throughout the year to participate in a series of high- media; his images of the planet, updates on life on the level policy briefings and leadership seminars with U.S. health September 5, 2017: ISS, and videos became a phenomenon. Along with 1.5 care leaders. Building on their fellowship experiences, Harkness Australia and New Zealand million Twitter followers he became a YouTube star with performances of Jewel in the Night, the first original song Fellows have moved into senior positions within academia, ever recorded in space and released on Christmas Eve 2012, government, and health care delivery organizations, making November 13, 2017: and David Bowie’s Space Oddity which has received over 30 Jason Leitch valuable contributions to health policy and practice at home Canada, France, Germany, million views. and in the United States. National Clinical Director, The Scottish Government; After a 35-year military and civilian career, Chris retired from the Netherlands, Norway, Scotland service after he returned to Earth. He has received multiple EACH FELLOWSHIP PROVIDES UP TO U.S. $130,000 IN and the U.K. Jason Leitch is the National Clinical Director of the Quality national and academic honours from Canada and around SUPPORT, which covers roundtrip airfare to the U.S., living Unit in The Scottish Government Health and Social Care the world. His best-selling book An Astronaut’s Guide to Life Directorate. Jason is an Honorary Professor at the University on Earth reviewed his life and career and the useful lessons allowance, project-related travel, travel to fellowship seminars, VISIT of Dundee. He was a 2005-06 Quality Improvement Fellow learned in leadership, teamwork and achievement. He also health insurance, and U.S. federal and state taxes. A family commonwealthfund.org/fellowships at the Institute for Healthcare Improvement, in Boston, published a best-selling book of Earth images called You Are supplement (i.e., approximately $60,000 for a partner and two for more details and to apply. sponsored by The Health Foundation. Here, and a children’s book, The Darkest Dark. children up to age 18) is also provided to cover airfare, living allowance, and health insurance. CONTACT Robin Osborn, vice president and director, International Program in Health Policy and The Commonwealth Fund is a private foundation, established in 1918 and Practice Innovations, at [email protected] to based in New York, which aims to promote a high performing health care inquire about the program, eligibility, and system that achieves better access, improved quality, and greater efficiency, proposed projects. particularly for society’s most vulnerable. 10 Wednesday pril Streams for Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care 1: Experience Day 1: 2: Experience Day 2: 3: Experience Day 3: 4: Experience Day 4: 5: Experience Day 5: 6: Experience Day 6: 7: Experience Day 7: M1: International M2: Measrin arm M3: Gettin ality M4: NS ales ast ondon Great Ormond oyal ree ospital Imperial ollee Marriott otels ealth Innovation Primary are Improvement esinin improvement eepin patients at ondation Trst Street 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oom oom oom oom oom Stdent and niors one evel evel evel evel evel evel #qfelft #qfgosh #qfroyalfree #qﬁmperial #qfmarriott #qfhealthinnovation #qfprimarycare #qfscience #qfm5 #qfm6 #qﬁmprovement #IHIOpenSchool #quality2017

12 13 internationalforum.bmj.com @QualityForum #quality2017

List of Speakers Wednesday | 26 April

M1 Eugene Nelson, Professor of Community & Family Erwin Ista, Senior researcher and implementation M6 Jonathon Tomlinson, NHS family physician, teacher and Medicine and of The Dartmouth Institute, Director, expert, Erasmus MC University Medical Center, thought leader Population Health Measurement Program, TDI and Rotterdam, The Netherlands , Canadian independent patient advisor and Director, Population Health and Measurement, Alies Maybee peer researcher DHMC; USA Grazia Antonacci, Research Associate, National Institute of Health Research (NIHR) Collaboration for , NHS patient director, poet, patient leader , Improvement science fellow, David Gilbert Josephine Ocloo Leadership for Applied Health Research and Care and mental health service user Centre for Implementation Science at King’s College (CLAHRC) Northwest London, Imperial College, , Canadian independent citizen-patient , Deputy Director and Academic Lead, London and Imperial College Business School, London Carolyn Canfield Julie Reed and University of British Columbia honorary lecturer The National Institute for Healthcare Research , Research Fellow, Scottish CLAHRC (Collaboration for Leadership in Applied Madalina Toma Improvement Science Collaborating Centre (SISCC), Health Research and Care) for Northwest London; , Executive Director of Improvement, School of Nursing and Health Sciences, University of M7 Adam Sewell-Jones England NHS Improvement Dundee, UK , Professor and Vice Chair, Quality , Deputy Director, Patient Safety (Insight), Kaveh Shojania , Associate lead for Improvement Frances Healey & Innovation, Department of Medicine, Director, Laura Lennox NHS Improvement Science and Quality Improvement, NIHR CLAHRC University of Toronto Centre for Quality Improvement North West London , Head of Patient Safety, Review and and Patient Safety and Editor-in-chief, BMJ Quality Frances Wood Response, NHS Improvement & Safety Naomi Fulop, Professor of Health Care Organisation and Management, Department of Applied Health Michael West, Head of Thought Leadership, The King’s Lloyd Provost, Improvement Advisor, Associates Research, UCL Fund in Process Improvement Senior researcher and implementation expert, Erasmus MC University Peter Lachman, CEO, ISQua Phil Duncan, Head of Programmes, Patient Safety, NHS Medical Center, Rotterdam; The Netherlands Improvement Sara Goldhaber-Fiebert, Clinical Associate Professor, Mary Dixon-Woods, RAND Professor of Health Department of Anesthesiology, Perioperative and Pain Sue Burgin, Development Advisor, NHS Improvement Services Research, Cambridge Centre for Health Medicine, Stanford University School of Medicine Services Research; England Suzie Bailey, Director of Leadership and Quality Sophie Spitters, PhD student, CLAHRC Northwest Improvement, NHS Improvement Nick Barber, Improvement Consultant London, Imperial College London Tim Stephens, Quality Improvement Specialist & Abstract presenters Nurse Researcher Jay Shaw, Scientist, Institute for Health System Solutions and Virtual Care, Women’s College REGISTRATION NOW OPEN M2 Frank Federico, Vice President, Institute for Research Institute Healthcare Improvement; USA , Research Fellow, University th Jenna P. Breckenridge Anthony Staines, Patient Safety Program Director, ISQua’s 34 International Conference of Edinburgh Hospital Federation of Vaud; Switzerland Natalie Armstrong, Associate Professor in Social Science Applied to Health, SAPPHIRE Group, M3 Fiona Moss, Dean, Royal Society of Medicine; Department of Health Sciences, University of England Leicester Trish Groves, Director of academic outreach, BMJ, LONDON Tim Colbourn, Ph.D., Lecturer in Global Health Editor-in-chief, BMJ Open and Honorary deputy Epidemiology and Evaluation, UCL Institute for editor, The BMJ; England Global Health Fiona Godlee, Editor in chief, The BMJ; England , Programme Lead for Public Health 2017 Plenary speakers: Jishnu Das - Lead Economist in the Tom Woodcock , Director of NHS Quality Improvement Development Research Group, World Bank and Information Intelligence Health Foundation M4 Aidan Fowler Ashish Jha - Director of the Harvard Global Improvement Science Fellow NIHR CLAHRC for and Patient Safety; Director of 1000 Lives Health Institute John Gaffney - Medical Director, Northwest London Improvement Service Save the Children International Brendan McCormack - Head of the Division - Director, University Frank Atherton, Chief Medical Officer, Welsh of Nursing; Head of the Graduate School; Jorge Hermida I Research Corporation’s programs in nteractive session presenters Government Learning at the Associate Director, Centre for Person-centred Practice Research, Queen Margaret University, Latin America , Principal Information Analyst; NIHR Alan Poots , Director of Policy, Research and Edinburgh. Honorary Nurse Consultant CLAHRC NWL Imperial College London Mark Bellis System Level to Penny Pereira - Deputy Director of International Development for Public Health Wales (Gerontology), NHS Fife Improvement, the Health Foundation , Professor of Learning, Director of the Dominique Allwood - Senior Improvement Bill Lucas , Interim Postgraduate Dean, Wales Improve Healthcare Robert Wears - Department of Emergency Centre for Real-World Learning at the University of Peter Donnelly Fellow, the Health Foundation Deanery Medicine, University of Florida Health Winchester Quality and Safety Geraldine Strathdee - Strategic Mental Health Science Center Jacksonville Adviser, NHS Improvement and Clinical Leader Emma Jones, Doctoral research Fellow (Health Gary Kaplan, CEO and Chairman, Virginia Mason Sidney Wong - Medical Director, M5 of the National Mental Health Intelligence Médecins Sans Frontières Foundation), The University of Leicester Medical Center; USA 1 – 4 October, QEII Centre, Network at Public Health England Cliff Hughes - President of ISQua Jack Silversin, Founding Partner, Amicus, Inc.; USA Westminster, London Helen Bevan - Chief Transformation Officer, Horizons Group, NHS England

UP TO 70% DISCOUNT

14 FOR STUDENTS AND LMIC’S http://isqua.org/Events/london-201715 Thursday 27 ril tram or 2017 Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care 00 R1: ari rom ommuity oraii ioli R2: l a i o lar al R3: mroi atit aty i ati mria R4: loi tomorro quality a aty amio rom toay uior otor R5: ratial tool to ala iiiual a oraiatioal lari rom atit a iti i imroi altar a at lo ot ooy atrmia ollaorati a maar trou ollaoratio our a urtai miatio rror a uort o itim

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oom l #qfr6 oom 17 l #qfr7 oom 1 l #qfr8 oom 12 l #qfr9 oom 1 l #qfr10 oom 7 l #qfr11 oom 1 l #qfr12 00

K1: Keynote I: tratioal Quality a aty r ar o a r ar oi to rit mritu a ior Fllo titut or altar 0 onal . eric mromt or ra ari roor o urry at titut o ar ar mrial oll oo la Failitator 1000 araret ur tral a ior atit or atit aty roramm na e on l aamt oa a atit ar

uitorium l 0 #qfk1 100

1100 A1: rarri oatio A2: mroi ar or ilr a A3: atit a artr A4: rati ituatioal aar A5: ommuityll A6: atittr A7: Q i a oury ot a A8: timii ot a outom A9: iital toloy ratiity tratioally to r tratal om i t arm art o ria it riil imromt tam ar alt ar om a a tiatio o lar i altar rom tory to ral a alt ioatio rolm oltr ar i alr to imroi aiat t ay li it iit rom ataria aa aaia a traitio o ar oital io 110 otaa oor y troi orat y arar ui i oom 7 oom 1 oom 12 oom 1 oom 1 oom uitorium oom 17 oo uit 2 a 1200 l l l l l l l 0 l l 0 #qfa1 #qfa2 #qfa3 #qfa4 #qfa5 #qfa6 #qfa7 #qfmedtronic #qfa9

tut uior altar 120 roioal u tori io tut a uior ou 100 l 0 #IHIOpenSchool #quality2017

B1: ari t atit B2: at i t alu o B3: tori oy i B4: ali oml B5: at lar B6: ultur mattr B7: Frotir o mromt B8: ou o mromt B9: ratiity oial rrii B10: otr io uili B11: otr io ro oi quality or a rti aty iu i mtal rom otti i it rom t alur a alt oomi aaility a ari a Family tr ar 10 urout a alt tui o imromt loal miar o o o ramor or oy itrtio lar aout imroi altar

100 oom 7 oom 12 uitorium oom 1 oom oom 1 oom 1 oom 17 oo uit 2 a iitio all otr iitio all otr l l l 0 l l l l l l 0 l 0 l 0 #qfb1 #qfb2 #qfb3 #qfb4 #qfb5 #qfb6 #qfb7 #qfb8 #qfb9 #qfposter #qfposter 10

F 100 C1: 12 yar o mori C2: ol ytm aroa C3: utur o miatio C4: a y rut C5: uili aaity a C6: loi t t C7: i oot au alyi C8: altar roioal uatio a C9: otr io C10: otr io atit imroi li a ot ti ay to allo aty i t orati room aaility t rally ratio o altar ii to tali ial or quality imromt aii alu at lo ot Quality ot alu or i ror li aulou atit to lmaa all lar i ria a arou ommo au ariatio oor y 10 #morlutio t lo iitio all iitio all oom oom 12 oom 1 oom 7 uitorium oom 1 oom 1 oom 17 otr otr l l l l l 0 l l l l 0 l 0 #qfc1 #qfc2 #qfc3 #qfc4 #qfc5 #qfc6 #qfc7 #qfbmj #qfposter #qfposter 100

K2: Keynote 2: atit ioator 10 ara iare tut arolia titutt a lar rt im mer iat oat a ar la oe ain uli alt yiia a iatriia a atya ayo ol alt uort rou attiar ia Failitator 1700 ritin in atit Family aratit artri Failitator Q toolm uitorium l 0 #qfk2

The Night Forum 17:30 - 23:00 r u ill imultaouly ot iormal a u rtatio a atiiti oi a may a you i tail roramm o a 227 170 #qfnightforum

16 17 internationalforum.bmj.com @QualityForum #quality2017

List of Speakers Thursday | 27 April

R1 Bob Klaber, Associate Medical Director (Quality A1 Don Goldmann, Chief Medical and Scientific Officer, A8 Anouk Vermeer, Director, Catharina Hospital, Eindhoven B8 Leighann Kimble, Healthcare Improvement Fellow, Improvement) & Consultant Paediatrician Imperial Institute for Healthcare Improvement; USA USAID ASSIST Project, Quality & Performance College Healthcare NHS Trust; England Frédéric Noel, Vice President, Integrated Health Institute, University Research Co., LLC Kimberlydawn Wisdom, Senior Vice President of Solutions, Medtronic Community Health & Equity and Chief Wellness & , Director, USAID ASSIST Project , Senior Service Improvement and M. Rashad Massoud R2 Chris Hancock Diversity Officer and Chair, Gail and Lois Warden Development Manager, 1000 Lives Improvement A9 Bo Chapman, Salmagundi films Endowment on Multicultural Health; USA , Executive Director, ‘Arts & Minds’ Service, Public Health Wales Trystan Hawkins, Chelsea and Westminster Hospital B9 Gavin Clayton , Associate Clinical Director for Tricia Woodhead NHS Foundation Trust Jane Davis, Founder & Director, The Reader R3 Pedro Delgado, Head of Europe and Latin America, Patient Safety, West of England Academic Health , National Museums Liverpool Institute for Healthcare Improvement; USA Science Network; England Carol Rogers , General Practitioner, Haughton , National Museums Liverpool C1 Amir Hannan Dawn Carroll Thornley Medical Centres & Chairman of the World , Consultant in Critical Care A2 Mercy Jere, Program Manager for Facility R4 Chris Meadows Health Innovation Summit; England Medicine, Guy’s & St Thomas’ NHS Foundation Trust Interventions, MaiKhanda Trust B1 Carmel Crock, Director Emergency Department, Royal Victorian Eye and Ear Hospital; Australia , Chair, Haughton Thornley Patient , Deputy General Manager, Tiwonge Moyo, Chief of Party, the USAID ASSIST Ingrid Brindle Joanna Ward Participation Group; England Cardiovascular Services, Guy’s and St Thomas’ NHS Project; Malawi Katrine Kragbak, Quality Consultant, Zealand Foundation Trust; England University Hospital; Denmark A3 Alison Cameron, Patient Leader and Transformation C2 Phil O’Connell, Chair and Global Lead, Simple UK , Respiratory SpR, The Royal Free R5 Anita Jayadev Fellow, NHS England Horizons Group, Coventry, UK B2 Richard Hamblin, Director, Health Quality Hospital; England Evaluation, Health Quality & Safety Commission; Cristin Lind, Facilitator, Patient Leader and Patient- , Medical Director, Institute for Safe , Consultant in Cardiac Intensive New Zealand C3 Ronald Litman Aparna Hoskote Professional Partnership Facilitator, Quality Register Medication Practices, Pediatric Anesthesiologist, Care, Great Ormond Street Hospital for Children Centre, Stockholm County Council and Karolinska Lukas Dekker, Cardiologist, Catharina Heart Center, The Children’s Hospital of Philadelphia, Professor of NHS Foundation Trust Institutet, Stockholm, Sweden Eindhoven; The Netherlands Anesthesiology and Pediatrics, Perelman School of Lora Espancho, Cardiac Intensive Care Unit, Great Helena Hvitfeldt Forsberg, Dept. of Learning, Medicine at the University of Pennsylvania; USA Ormond Street Hospital for Children NHS Trust Informatics, Management and Ethics, Medical B3 Derek Feeley, President and CEO, Institute for Management Centre, Karolinska Institutet, Healthcare Improvement; USA C4 Robert Winston, Professor of Science and Society R6 Emma Thomas, Service Improvement Manager, 1000 Stockholm, Sweden and Emeritus Professor of Fertility Studies at Imperial Jessica Perlo, Network Director, IHI Open School; Lives Improvement, Public Health Wales College London USA A4 Cynthia van der Starre, Pediatrician-neonatologist, , President and Founder, WI-HER, R7 Taroub Faramand Patient Safety Officer Erasmus MC Sophia, Stephen Swensen, Medical Director, Leadership and , Associate Medical Director, East London LLC; USA C5 Amar Shah Rotterdam; The Netherlands Organization Development Mayo Clinic; USA NHS Foundation Trust; England , Director of Nursing and Ada van den Bos-Boon, Patient Safety Officer, , Executive Director and Improvement R8 Jane Macdonald B4 Amar Shah, Associate Medical Director for Quality Dave Williams Improvement, Greater Manchester Academic Health Pediatric ICU, Erasmus MC Sophia, Rotterdam; The Advisor, Institute for Healthcare Improvement; USA Netherlands improvement, East London NHS Foundation Trust; Science Network (GM ASHN); England England , Co-ordinator, Healthcare Leadership , Quality Improvement Advisor, C6 Alero Ajayi , Infection Control Nurse, A5 Kesaobaka Dikgole Andy Cruickshank, Associate Director of Nursing for Academy; Nigeria R9 Annette Blok-Olesen USAID ASSIST, University Research Co., LLC; Aalborg University Hospital; Denmark Quality Improvement East London NHS Foundation Trust; Botswana England Carly Strang, Executive Director, Institute for , Head of Department, Facility Healthcare Improvement; USA Susanne Sørensen , Senior Improvement Advisor, Services, Aalborg University Hospital, Denmark Kim Ethier Stover James Innes, Associate Director of Quality Improvement, USAID ASSIST, University Research Co., LLC; USA East London Foundation Trust; England Hala Daggash, Executive Director, Healthcare Leadership Academy; Nigeria R10 Hans Ossebaard, eHealth Advisor, National Health Mabel Namwabira, Senior Quality Improvement Michael Holland, Deputy Medical Director and Chief Care Institute; The Netherlands Advisor, USAID ASSIST, University Research Co., LLC, Clinical Information Officer at South London and Maudsley Jessica Perlo, Network Director, IHI Open School; USA Uganda NHS Foundation Trust; England , Senior Improvement Fellow , Vice President, Institute for Healthcare R11 Dominique Allwood , Senior Improvement Advisor, USAID C7 Carol Haraden & Consultant in Public Health Medicine, The Health Ram Shrestha Improvement (IHI) ASSIST, University Research Co., LLC; USA B5 Edward Broughton, Director, Research and Foundation; England Evaluation, USAID-ASSIST Project, University , Director, Patient Safety & Europe, , Senior Quality Improvement Amelia Brooks , Patient and carer representative & Stephen Hobokela Research Co, USA Institute for Healthcare (IHI) Sibylle Erdmann Advisor, USAID ASSIST, University Research Co., Chair of the London Neonatal Parent Advisory Board; LLC;Tanzania England B6 Angela Muriuki, Head of Child Survival, Save the C8 Kieran Walsh, Clinical Director, BMJ Learning and BMJ Children International, Nairobi; Kenya A6 Andrew Knight, Chair, Nepean Blue Mountains Best Practice, BMJ R12 Peter Lachman, CEO, ISQua Primary Health Network; Australia Jessica Currier, Portland State University/Oregon Health Nikki Curtis, Head of BMJ Learning, BMJ & Science University School of Public Health; USA Leanne Wells, CEO, Consumers Health Forum of K1 Donald M. Berwick, MD, MPP, President Emeritus and Australia; Australia K2 Sara Riggare, PhD student, Karolinska Institutet and Senior Fellow, Institute for Healthcare Improvement; Former B7 Julie Reed, Deputy Director and Academic Selfcare Expert; Sweden Paresh Dawda, Adjunct Associate Professor and Administrator, Centers for Medicare and Medicaid Services; Lead, National Institue of Health Research (NIHR) Medical Director, University of Canberra and Ochre Collaboration for Leadership in Applied Health Tim Omer, Diabetes Advocate and Hacker; England USA Health; Australia Research and Care (CLAHRC) Northwest London Yogesh Jain, Public Health Physician and Lord Ara Darzi, Professor of Surgery at Institute of Cancer (NWL), Imperial College, Chelsea and Westminster Pediatrician, Jan Swasthya Sahyog (People’s Health , Chief Executive, South Eastern Research, Imperial College, London; England A7 Hugh McCaughey Hopsital, London, UK Support Group), Chhattisgarh, India Health and Social Care Trust, Northern Ireland Margaret Murphy, External Lead Advisor, WHO Patients Lloyd Provost, Improvement Advisor, Associates , Patient & Family Leader/Patient , Clinical Specialist, Speech and Cristin Lind for Patient Safety Programme Jocelyn Harpur in Process Improvement Senior researcher and Partnership Facilitator, QRC Stockholm; Sweden Language Therapist, Adult Services South Eastern implementation expert, Erasmus MC University Self Management Coach and Patient Leader Anya De Iongh, HSC Trust, Northern Ireland Medical Center, Rotterdam; The Netherlands 18 19 Friday 2 ril tram or 2017 Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care 00 BR1: Fri o a loal itiati BR2: ral rati lomt roramm BR3: o to a a oial momt i a BR4: a o oi irity i at yo maurmt or imromt to t our liaility raii roramm a it a li oor raat io titut or altar imat tory oor raat io oor raat io 0 mromt oor raat io orio tam la oom 1 utaial mromt tam la oom 7 oom 17 l l l #qﬁhi oom 1 l #qfSIteam #qfhorizons #qfey 00

K3: Keynote 3: r ur a tori 0 ere eele rit a titut or altar mromt aon eitc atioal liial irtor otti ormt otla 1000 uitorium l 0 #qfk3 100

1100 D1: mroi t li o D2: alt a ri D3: y mut ta urout D4: rimary ar traormatio D5: mroi matrity D6: ai a uorti D7: it ar at t rit D8: ii arouly D9: rt a alt D10: otr io aty atit trou amt outom or olr ol riouly i at to imro ui iat a a aml ar trou ai quality imromt at a tim aroriat u o o rom ir aul ollaoratio to imro moil mry tam t quality a aty o ommuiti uior otor o ara tio Fi li at t atit ar ar atit ar 110

oom 7 oom oom 1 oom 1 oom 17 oom 12 oom 1 uitorium oo uit 2 a iitio all otr 1200 l l l l l l l l 0 l 0 l 0 #qfd1 #qfd2 #qfd3 #qfd4 #qfd5 #qfd6 #qfd7 #qfd8 #qfd9 #qfposter

tut a uior alt ar 120 roioal utim al ar all t at t tut a uior ou 100 l 0 #IHIOpenSchool #quality2017

E1: or to t ol o E2: aio atit a E3: atitou liial E4: rii t a rui E5: loi lar E6: ii a ytm o E7: From matri to roali E8: ata lari a imromt E9: otr io E10: otr io ill rorma o oio ar iqualiti t yial trou t l o aty ar to aroa to atioal oulatio a uli alt mromt i a 10 it t atit ri a mtal alt ar atit ri lari or ytm a i ar lir i quality ar at aty t lomt o t lor ot atit aty it aamt rot a ui 100 t ri o timiroial ita oom 1 oom 7 oom oom 1 oom 12 uitorium oom 1 oom 17 iitio all otr iitio all otr l l l l l l 0 l l l 0 l 0 #qfe1 #qfe2 #qfe3 #qfe4 #qfe5 #qfe6 #qfe7 #qfe8 #qfposter #qfposter 10 F

100 F1: rtly i uili F2: ritial ari i Quality F3: 10000 oi liti to lari F4: iromtal utaiaility F5: a rally lar rom t at F6: r oial momt mt F7: ti to or roii F8: mroi rimary alt aaility a ari or a mromt Q r otato a a rom imroi a ilui atit a altar utaiaility to oi artiiatio i altar oml ar outtral ar to mt t utaiaility utaial utur t ai or a to ay itroutory Q ri i ortr rla i o t am oi imromt Fouatio atittr lomt oal urriulum roa 10

uitorium oom 12 oom oom 1 oom 1 oom 7 oom 1 oom 17 l 0 l l l l l l l #qff1 #qff2 #qff3 #qff4 #qff5 #qff6 #qff7 #qff8 100

K4: Keynote 4: y i ot t limit iiratio i u Chris Hadﬁeld Formr ilitary tilot troaut 10

uitorium l 0 #qfk4 1700

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20 21 internationalforum.bmj.com @QualityForum #quality2017

List of Speakers Friday | 28 April

Director, Patient Safety & Europe, , Creator of Whose Shoes?, Nutshell BR1 Amelia Brooks, D5 Gill Phillips E4 Amar Shah, Associate Medical Director for Quality F2 Kim Sears, Associate Director/Instructor, Masters of Institute for Healthcare Improvement Communications; England Improvement, East London NHS Foundation Trust; Healthcare Quality, Associate Professor, School of Pierre M. Barker, MD, MBChB, Chief Global Zeluwa Maikori, Program Lead: Quality Initiatives, England Nursing, Queen’s University; Canada Partnerships and Programs Officer, Institute for Health Strategy and Delivery Foundation; Nigeria James Innes, Associate Director of Quality Rylan Egan, Director, Office of Health Sciences Healthcare Improvement Improvement, East London Foundation Trust Education, Associate Professor, School of Nursing, Instructor, Masters of Healthcare Quality, Queen’s Yaël Gill, Executive Director, Strategic Partners, Institute , Improvement Advisor & D6 Karthickkumar Selvakumar, Foundation Year 1 Johnathan Maclennan University; Canada for Healthcare Improvement Doctor, East Lancashire NHS Trust; England Programme Lead Scottish Patient Safety Programme- Mental Health, Healthcare Improvement Scotland; BR2 , Programme Lead, Sustainable Kirstin McGregor, Foundation Year 2 Doctor in Alison Tongue Scotland , Regional Lead , 10,000 Voices: Improvement Team, NHS England General Practice, Weston Area Health Trust; England F3 Christine Armstrong South Eastern Health and Social Care Trust/Public Jo Willett, Research and Evaluation Facilitator, Health Agency, Northern Ireland Sustainable Improvement Team, NHS England D7 Ana Pilar Betran Lazaga, Medical Officer, E5 Alan Nobbs, Senior Programme Lead, Programme Linda Kelly, Assistant Director of Safe and Effective Department of Reproductive and Health Research, Delivery & Frameworks, NHS Leadership Academy Care, Northern Ireland , Chief Transformation Officer, Horizons World Health Organization BR3 Helen Bevan Carol Munt, Patient Partner and Advocate, Honorary Team, NHS England Pedro Delgado, Head of Europe and Latin America, Lecturer & Doubleday Affiliate Manchester Medical , Medical Director, Centre for Kathryn Perera, Head of Transformation, Horizons Institute for Healthcare Improvement; USA School F4 Frances Mortimer Team, NHS England Sustainable Healthcare; England Rita Sanchez, Patient Consultant, Hospitalsenheden Chris Lake, Head of Professional Development, NHS , Honorary Professor in Value Based Sasha Karakusevic, Project Director, Horizons Team, Horsens; Denmark Leadership Academy; England Muir Gray Healthcare, Nuffield Department of Primary Care NHS England , Senior programme Lead, , ‘World’s Greatest Living Clare Price-Dowd Health Sciences, University of Oxford; England D8 Sir Ranulph Fiennes Evaluation and Patient Experience, NHS Leadership Explorer’ BR4 Albert W. Wu, Professor, Johns Hopkins Bloomberg Academy; England School of Public Health F5 Brian Robson, Executive Clinical Director, Healthcare , Director, EY D9 Douglas Hunter, Co-Director, Equal Arts Improvement Scotland; Scotland Alex Lewis E6 Anthony Staines, Patient Safety Program Director, , Art Therapist and Training & Stan Silverman, Director, EY Sheila Grandison Hospital Federation of Vaud; Switzerland Craig White, Divisional Clinical Lead, Healthcare Development Lead for Arts Therapies, East London Quality and Strategy Directorate, Scottish , Vice President, Institute for NHS Foundation Trust Frank Federico Government; Scotland K3 Derek Feeley, President and CEO, Institute for Healthcare Improvement; USA Healthcare Improvement; USA Suzy Willson, Co-founder, Clod Ensemble Jason Leitch, National Clinical Director, The Scottish Gail Babb, Producer- Participation and Learning, E7 Göran Henriks, Chair Emeritus, International F6 Helen Bevan, Chief Transformation Officer, Horizons Government; Scotland Talawa Forum Programme Advisory Committee and Chief team, NHS England Executive of Learning and Innovation, Jönköping E1 Christine Roach, Asst NHS Wales Self Care County Council; Sweden D1 Fenna Heyning, Director, STZ; Netherlands Programme Manager - 1000 Lives; Wales F7 Katherine Gottlieb, President/CEO, Southcentral Solrun Elvik, Advisor, Norwegian Patient Safety , Divisional Nurse, Primary Care and Foundation Programme In Safe Hands 24-7 Tanya Strange E8 Elizabeth Beech, Pharmacist, NHS Bath and North Networks, Aneurin Bevan University Health Board; East Somerset CCG and National Project Lead Tove Hovland, Municipal Director of Health and Wales Healthcare Acquired Infection and Antimicrobial Care, Tønsberg Municipality Resistance, NHS Improvement F8 Jorge Zepeda, Director, Primary Health Care, E2 Charlotte Christine Hecht Lindegaard, Patient Florianopolis Municipality; Brazil , Consultant Geriatrician, Consultant Lucie Mussett, Patient Safety Lead, the D2 Asangaedem Akpan Lara Fairall, Head of the Knowledge Translation Unit, Aintree University Hospital NHS FT; England Development of the Patient Safety Incident Clare Rees, Consultant Paediatric Surgeon, Great Management System (DPSIMS), Patient Safety University of Cape Town Lung Institute; South Africa , Chief Medical Officer, Health Ormond Street Hospital; England Robert Kristiansson Tracy Eastman, Director PACK Global Development, and Habilitation, Uppsala County; Sweden , CEO & Founder, iWantGreatCare; Knowledge Translation Unit, University of Cape Town Neil Bacon , Quality and Safety Improvement England F1 Joy Whitlock Lung Institute; South Africa D3 Anthony Montgomery, Associate Professor of Manager, Cardiff and Vale University Health Board; Work and Organizational Psychology, University of Rene Buch Nielsen, Special Consultant, Corporate Wales Macedonia, Thessaloniki; Greece Quality, Central Denmark Region; Denmark K4 Chris Hadfield, Former Military Test-Pilot, Astronaut Ruth Walker, Executive Director of Nursing, Cardiff , Assistant Professor in Health and Vale University Health Board; Wales Efharis Panagopoulou , Consultant Paramedic Scottish Psychology, Aristotle Medical School of Thessaloniki; E3 Neil Sinclair Ambulance Service; Scotland Greece , MD, Medical Center University , Chief Executive, Point of Care Thorsten Langer Jocelyn Cornwell of Freiburg, Center for Pediatrics, Department for Foundation; England Neuropediatrics and Muscular Disorders; Germany Kaisa Immonen-Charalambous, Director of Policy, The European Patients’ Forum (EPF)

D4 Emily Symington, GP & Governing Body Member - Croydon CCG; England

Robert Gabbay, Chief Medical Officer, Joslin Diabetes Center, Harvard Medical School; USA

22 23 internationalforum.bmj.com @QualityForum #quality2017

Featured Sessions Igniting collaboration

We have an exciting schedule of speakers, sessions and activities planned, with our most Networking opportunities popular sessions listed below. All sessions in the Main Auditorium will be streamed live The theme of the International Forum this year is Igniting Collective Excellence, via Livestream (livestream.com/IFQSH/London2017) and will be available there and on and we have lots of opportunities for you to meet our experts, catch up with our YouTube channel (youtube.com/QualitySafetyForum) after the conference. your colleagues, meet new connections and begin collaborations.

A3 Patients as partners D6 Leading and supporting quality improvement. What can junior doctors do? When: Thursday 27 April, 11:00-12:15 Don’t forget to leave your postcard with your Friday 28 April, 11:00-12:15 Location: Room 12, Level 3 When: message for your team on our Postcards board Location: Room 12, Level 3 located in the Exhibition Hall on Level 0. A7 “QI is a journey not a destination” – How Leaders Navigate the Way D8 Living dangerously: Lessons from Sir Ranulph When: Thursday 27 April, 11:00-12:15 Fiennes’ life at the edge Location: ICC Auditorium, Level 0 When: Friday 28 April, 11:00-12:15 Location: ICC Auditorium, Level 0 B1 Hearing the patient voice When: Thursday 27 April, 13:15-14:30 E2 Passion, patients and performance – how obsession Location: Room 7, Level 3 with the patients’ experience delivers high quality care at lower cost Friday 28 April, 13:15-14:30 B2 What is the value of quality? When: Our Welcome Reception Room 7, Level 3 When: Thursday 27 April, 13:15-14:30 Location: Please join us at the International Forum Welcome Reception on Thursday, 27 April, Location: Room 12, Level 3 E5 Developing leaders through the lens of patient from 17:30 in the Exhibition Hall. experience B3 Restoring Joy in Work and Preventing Burnout: An IHI Framework for Joy When: Friday 28 April, 13:15-14:30 The Night Forum When: Thursday 27 April, 13:15-14:30 Location: Room 12, Level 3 Don’t forget to join one of the three ICC Auditorium, Level 0 Location: Forum Zones from 18:15. Switch between F1 Perfectly designed. Building Capability and Leadership for a sustainable future Networking zone zones and join us for further drinks and Can They Trust Us? networking from 21:00 at The Fox@ Excel. C4 Visit our networking zone in the Exhibition Hall to meet When: Friday 28 April, 15:00-16:00 See pages 26-27. When: Thursday 27 April, 15:00-16:00 with colleagues, speakers and influential figures from Location: ICC Auditorium, Level 0 Location: Room 7, Level 3 the quality improvement movement.

F6 Where social movements meet co-design - C5 Building Capacity and Capability: The Really BIG participation in healthcare improvement Poster theatre Challenge! When: Friday 28 April 15:00-16:00 Check out some of our video posters in our brand new Thursday 27 April, 15:00-16:00 When: Location: Room 7, Level 3 poster theatre, and make sure to speak to the authors Location: ICC Auditorium, Level 0 about their work displayed in the poster area. Stay connected with the International Forum and your fellow International A message to my team… Forum attendees! The Arts in Health Fringe is the result of a unique collaboration between East London NHS Be sure to write up your postcards with key messages Every session has a designated Twitter hashtag, for your team back home and check out everyone else’s listed in the daily programme pages (pages 12-21). Foundation Trust (ELFT) Quality Improvement and London Arts in Health Forum (LAHF). ideas in the Exhibition Hall for further inspiration. Find Use these to join a conversation in real-time with your postcard on page 43. your fellow participants. You can share opinions and your questions will be captured and wherever possible presented to the session speaker to discuss during the session. Workshop 1 Workshop 2 Workshop 3 A9: Digital technology, creativity and B9: Creativity, social prescribing and D9: Arts & Health collaborations to Connect with colleagues via our health innovation health economics improve patient care International Forum app. Use the hashtag #quality2017 when When: Thursday 11:00-12:15 When: Thursday 13:15-14:30 When: Friday 11:00 - 12:15 Just download the app and tweeting about the International Location: London Suite 2 and 3, Level 0 Location: London Suite 2 and 3, Level 0 Location: London Suite 2 and 3, Level 0 complete your profile - see page 5. Forum in general. (limited places only)

“Developing arts in health input into International Forum 2017 links to our respective organisations commitment to the arts as health outcome enablers across the lifespan.” Stephen Sandford ELFT Arts Therapies Lead & Damian Hebron LAHF Director Quality Forum 2017 Arts Programme Curators - @ELFTArts @ELFT_QI @LAHFArtsHealth 24 25 internationalforum.bmj.com @QualityForum #quality2017

The Night Forum The Night Forum Zones

Informal. Fun. Networking and Learning Future innovations zone Global connections zone Humans in health zone Thursday 27 April | 17:30-23:00 The Crystal London The Fox@ Excel Capital Suite, ExCel London Royal Victoria Docks, Siemens Brothers Way, London ExCeL London, Warehouse K, ExCel Centre, 2 Level 3 E16 1GB Western Gateway, London E16 1DR This year we are delighted to present Held at The Crystal, a sustainable cities initiative, our The International Forum will welcome delegates from These interactive and thought provoking sessions our new Night Forum, which contains Future Innovations zone will look at the technology over 70 countries, and our international connections will look at how we keep the person at the heart of of tomorrow and how it can be applied to healthcare. zone gives you a fun opportunity to meet new people, healthcare, from patients to healthcare professionals. great opportunities for further Activities will include an exciting interactive debate, hear new ideas and test your knowledge of the quality You will have a chance to debate this topic with our access to ‘The future of cities’ exhibition and our improvement movement globally. keynote speakers, hear talks about how the arts can learning, networking and a chance to Quality Improvement cinema. make a difference to treatment and global health, relax and have fun with your peers. We will be hosting the “Great Forum Improvement and participate in an exciting improvisation workshop Programme Quiz” featuring rounds from some of the key countries focused around patient interaction. We have lined up a diverse programme for you, including represented on the programme, and there will be a (drop in) informal presentations, country-hosted spaces, entertainment, 18:30 - 21:00 prize for the winning team. Programme Sustainable cities exhibition showcasing global trends movie screenings and much more. and challenges, alongside existing technological Programme 18:15 - 21:00 (drop in) The Night Forum begins with the Welcome Reception from 17:30 solutions to build environmentally sustainable, liveable Humans of the NHS exhibition - an independent project in the Exhibition Hall, followed by the activities in each zone. and prosperous cities. Guided tours available. 18:30 - 19:30 operated and run by four final-year medical students Registration for teams entering Great Forum which aims to show the public a more personal view of There will be further networking in the Fox@ Excel from 21:00 - 18:30 - 21:00 (drop in) Improvement Quiz (limited spaces available - teams the people who work in the NHS join us there! Quality Improvement Cinema featuring inspiring must be 4 people minimum - 6 people maximum) projects from innovative organisations 19:00 - 19:45 Colour coded guides will walk you to 19:30 - 21:00 ‘The Quality Forum Show’ - a patient led audience your chosen zone | 18:00 - 18:30 19:30 - 20:30 Great Forum Improvement Quiz Interactive debate. A cast of well-known healthcare with some of our key speakers from the programme, leaders will argue for and against a motion 19:30 - 23:00 (drop in) including Donald M. Berwick, Fiona Godlee and Derek #qfnightforum crowdsourced with the participants of the International The Dutch Zone, looking forward to 2018 and in Feeley, chaired by Joe Fraser Forum. Speakers include Helen Bevan, Joanne Watson, celebration of King’s Day 20:00 - 20:45 Jason Leitch, Don Goldmann and Christina Krause. 21:00 - 23:00 (drop in) Short talks and discussion around how arts and culture Networking, music and comedy with Paul Kerensa can make an impact on patient care from Arts in East All venues will provide London Foundation Trust and London Arts in Health Forum food and drink from Directions from ExCel | 20 min walk 20:00 - 20:45 18:15 - 19:30 Guided walk leaves ExCel to The Fox and The Crystal Directions from ExCel | 10 min walk between 18:00 - 18:30. Improvisation workshop - learn skills such as active Guided walk leaves ExCel to The Fox and The Crystal listening with our exciting team from Lorem creative Alternatively, take DLR from Prince Regent to Royal between 18:00 - 18:30. Victoria (5 min walk from Royal Victoria).

Key | Walking Route Royal Victoria Prince Regent

SEAGULL LANE STANDSTONE LANE e o el el

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26 27 internationalforum.bmj.com @QualityForum #quality2017 Poster sessions

The poster displays are an integral part of the International Forum, providing Take your poster from London to Kuala Lumpur an opportunity for teams to share and discuss their improvement strategies and If you have a poster in London, your work can also be displayed at the achievements. We have organised a number of poster sessions - interactive, International Forum in Kuala Lumpur this August! Find out more at: facilitated discussion groups, which explore some of the wide range of quality internationalforum.bmj.com/kuala-lumpur/london-2017-posters improvement work on display.

Check out some of These sessions will involve Thursday Friday our video posters Video posters in the new Poster a rapid-fire presentation by Theatre, located in B10: Poster Session D10: Poster Session the Exhibition Hall. selected poster presenters in Themes covered in this session are: Themes covered in this session are: In addition to displaying a poster, you are invited to produce a short the poster area in the Exhibition Building Capability and Leadership Safety video explaining your ideas and work in improving quality of healthcare. Hall, with an opportunity for When: Thursday, 13:15-14:30 When: Friday, 11:00-12:15 We call these video posters. participants to engage with the Exhibition Hall (Poster Desk) Exhibition Hall (Poster Desk) presenters, ask their questions Level 0 Level 0 Why do we think these are a good idea? and share their experiences. Your video posters will feature on the International B11: Poster Session E9: Poster Session Forum YouTube channel and will be pushed out Some tips: Themes covered in this session are: Themes covered in this session are: through our social media channels. This will allow you to present your project to a wider global audience in a Person and Family Centred Care Population and Public Health personal, engaging way. When: Thursday, 13:15-14:30 When: Friday, 13:15-14:30 • Aim for a maximum of • Feel free to mention Exhibition Hall (Poster Desk) Exhibition Hall (Poster Desk) We think that video posters will enhance the two minutes video how you could be Level 0 Level 0 understanding and appreciation of your poster contacted (if you’re • Set the video format to through your concise presentation of the main results happy to be contacted) the highest available and reported conclusions. This could prove really C9: Poster Session E10: Poster Session quality • It is better to film helpful in increasing the reach of your project. Themes covered in this session are: Themes covered in this session are: horizontally not vertically • Present yourself/your Quality, Cost, Value Improvement Science and Research How do I do it? organisation briefly • Film in airplane mode to avoid interruptions and When: Thursday, 15:00-16:00 When: Friday, 13:15-14:30 A perfectly good video can be made with a • Talk about your poster notifications Exhibition Hall (Poster Desk) Exhibition Hall (Poster Desk) smartphone or tablet! • Be concise and clear Level 0 Level 0 • Try not to use the Film yourself or ask a colleague to help you - stand • Use language accessible camera zoom as it in front of your poster or any other place around the to others outside the reduces image quality C10: Poster Session conference that inspires you. Try to film during quiet immediate field of the Themes covered in this session are: times so you get the best sound possible. • Well-lit, quiet spaces are project/research Works in Progress always better for filming Present directly to the camera or mix it up by When: Thursday, 15:00-16:00 showing relevant parts of your poster. You can also Exhibition Hall (Poster Desk) ask a colleague to interview you so you can record a Level 0 We have over 750 posters discussion about your work. Be creative! showcasing improvement The main aim is to summarise the main experience/ Email Dan Fox on [email protected] to book a projects from around the lessons/achievements that would be of interest to slot with our multimedia team who can film world. We hope you will others, plus the impact of your project on clients/ your video poster and submit it to us. take the time to visit and patients and on the healthcare system as a whole. meet the contributors. If you are filming yourself, please send us your Remember, this is a new way for you to video via communicate the lessons of your work to a wider audience, so the focus of the video should be on spaces.hightail.com/uplink/BMJEvents. the work you have displayed. By sending your video you are agreeing to it being used by the International Forum for promotional purposes including the International Forum YouTube site, website and social media.

28 29 Students and Junior Healthcare Professionals Programme How can IHI help your Throughout the International Forum, the IHI Open School and BMJ are hosting a number of dynamic and unique sessions for students, organisation junior healthcare professionals, trainee doctors, and educators. Join us in the Student and Juniors Lounge (London Suite 2 and 3, improve? Level 0) for all sessions. We look forward to seeing you there!

Wednesday 26 April 14:00-17:00 Don’t forget to visit In-Person and Passport Student & Juniors Pre-Conference Program the IHI booth, Booth Join Dr. Donald Berwick, President Emeritus and Senior Fellow at the Institute for #21, to meet the IHI Virtual Training to IHI Training Healthcare Improvement, and members of the IHI Open School Chapter network for this interactive, interprofessional networking and learning session. This pre-conference Open School team ihi.org/Passport program will provide a platform for healthcare students and juniors from all disciplines and learn more about Improvement Advisor to come together to explore safety and quality issues in healthcare. This free program the Open School Professional Development Programme Passport to IHI Training offers every member is intended for students, juniors, and faculty delegates who are registered to attend the ihi.org/ImprovementCapability of your health care facility free or discounted two conference days on Thursday, 27 April and Friday, 28 April. Chapter Network and the Open School’s • Begins 30 May 2017, London, UK enrollment in IHI trainings, special access to growing catalog of publications and events, and added support on your improvement journey. Thursday 27 April asynchronous online courses that teach Improvement Coach 12:15-13:15 Professional Development Programme Student & Junior Healthcare Professionals Lunch & Networking Session the foundations of Grab your lunch and spend some time reflecting on your sessions, sharing your improvement, safety, ihi.org/ImprovementCapability experiences, networking with colleagues, and developing an action plan to take home system design, and • Begins 30 May 2017, West Sussex, UK Customised with you. leadership. Services The International Leadership ihi.org/Custom Friday 28 April #IHIOpenSchool Development Program for Physicians 12:15-13:15 ecpe.sph.harvard.edu/ILDP For ten years, IHI has worked intensively #quality2017 with organisations and government entities Student & Junior Health Care Professionals Lunchtime Cable Car Challenge IHI in collaboration with the T.H. Chan Harvard School to drive transformational change throughout Grab your lunch and meet at the Student and Juniors Lounge. of Public Health a system or country. Learn how IHI can help Is there any resemblance between health care and a cable car? And how can we as • 12 – 22 February 2018, Boston, MA you achieve bold aims in quality and safety, emerging leaders truly partner with patients? Prepare for an interactive lunch time session which will start with a 10 minute walk to the Emirates Air Line Cable Car, where and build long-term sustainability. you will be given an exclusive cable car cabin to undertake the challenge. Prior to the flight and during the walk to the station, some warm-up and icebreaker activities will be Open School facilitated, to enable you to get to know each other and prepare for the challenge. ihi.org/OpenSchool The IHI Open School can help you learn and spread safety and improvement knowledge through online courses. Join more than Visit IHI 500,000 learners from universities, organizations, and health at booth systems around the world in building core skills using these essential trainings and tools. #21

Learn more at ihi.org/Europe 30 internationalforum.bmj.com @QualityForum #quality2017 Sponsored Special Interest Sessions

Wednesday Sponsored Special Interest Sessions Thursday Sponsored Special Interest Sessions Come and hear about the best in UK healthcare

Session sponsor - NHS Wales Session sponsor - NHS Improvement Session sponsor - Medtronic Session sponsor - BMJ

M4: NHS Wales: keeping patients at the heart of our M7: Developing cultures to improve patient safety and C8: Healthcare professional education and quality Session moderated by national mission to improve healthcare outcomes and quality improvement in the English NHS improvement: achieving value at low cost experiences Thursday, 27 April | 15:00-16:00 Wednesday, 26 April | 09:00-12:30 Wednesday, 26 April | 13:30-17:00 Room 17, Level 3 Location: Room 13, Level 3 Location: Room 4, Level 3 #qfbmj #qfwales #qfimprovement This session is delivered by 1000 Lives Improvement, the In this interactive session, NHS Improvement share how we Healthcare professional education is expensive. So it is Wales Deanery and supported by Welsh Government are helping providers to deliver continuously improving, safe, A8: Optimizing costs and outcomes in healthcare: from vital that any investment in healthcare education achieves including the Chief Medical Officer. high quality and compassionate care. theory to real life, with insights from Catharina Hospital, maximum value in terms of quality improvement and Eindhoven that it does so at the lowest possible cost. In this session We’ll introduce you to the NHS Wales approach to improving Changing demands on health services mean changing we will discuss the issue of cost and value in healthcare patient care. Together, healthcare professionals, policy development needs for staff in NHS-funded services across Thursday 27 April | 11:00-12:15 professional education. We will look at how to achieve leaders and patients will share our integrated networks and England. Through our national framework for improvement Room 17, Level 3 maximum value from investments in e-learning and clinical programmes for: and leadership development – Developing People – #qfmedtronic decision support. Improving Care – we will equip and encourage staff to deliver • Improving health and reducing inequalities continuous improvement in local health and care systems and Acutely aware of the need to balance access and cost of • Offering a unique system for delivering quality gain pride and joy from their work. You’ll hear about: treatment with high quality care, Medtronic is committed to After this session you will: improvement in medical and dental education develop new solutions. • Understand the principles of measuring cost and value • Our culture and leadership programme – supporting in healthcare professional education Our goal is to support the shift toward value based • Improving health and wellbeing for patients through co- trusts to foster cultures of inclusive leadership • Know how to put these principles into practice to production and self management healthcare in collaboration with the global health community. • The National Reporting and Learning System ensure maximum returns from investments in e-learning Join us to learn on current status and initiatives to optimize • Reducing harm and improving safety , Clinical Director, BMJ Learning and BMJ • The National Maternal and Neonatal Health costs and outcomes – with insights from Catharina Hospital Kieran Walsh • Developing clinical leaders for the future Best Practice, BMJ • Safety Collaborative in their journey towards Value Based Health Care. Nikki Curtis, Head of BMJ Learning, BMJ This is an opportunity to network with improvement leaders Anouk Vermeer, Director, Catharina Hospital, Eindhoven and experts, and share ideas from individual healthcare In this session, participants will: systems. • Discover practical resources to help develop cultures that Frédéric Noel, Vice President, Integrated Health Solutions, enable and sustain continuously improving, safe, high Medtronic Leave with a clear understanding of Wales’ contribution to quality and compassionate care. the quality improvement movement. • Learn how to triage incidents with potential for national We are proud to be NHS Wales – join us on our journey. action, and decide how they should be best addressed. , Director of NHS Quality Improvement and Aidan Fowler • Learn about the national patient safety, and maternal and Patient Safety; Director of 1000 Lives Improvement Service neonatal health safety programmes, and discuss common Frank Atherton, Chief Medical Officer, Welsh Government challenges and potential approaches. Mark Bellis, Director of Policy, Research and International Adam Sewell-Jones, Executive Director of Improvement, Development for Public Health Wales NHS Improvement

Peter Donnelly, Interim Postgraduate Dean, Wales Deanery Frances Healey, Deputy Director, Patient Safety (Insight), NHS Improvement

Frances Wood, Head of Patient Safety, Review and Response, NHS Improvement

Michael West, Head of Thought Leadership, The King’s Fund Phil Duncan, Head of Programmes, Patient Safety, NHS Improvement

Sue Burgin, Development Advisor, NHS Improvement Suzie Bailey, Director of Leadership and Quality Improvement, NHS Improvement

32 33 Sponsored Special Interest Sessions

Friday Special Interest Breakfast Sessions

Session sponsor - Institute for Healthcare Improvement Session sponsor - Sustainable Improvement (SI) team, NHS England

BR1: Friends of IHI and Global Initiatives - What’s New? BR2: General Practice Development Programme-Beyond Measurement for Improvement to The Impact Story Friday, 28 April | 08:00-09:00 Friday, 28 April | 08:00-09:00 Location: Room 14, Level 3 Location: Room 13, Level 3 #qfihi #qfSIteam

This session offers you the opportunity to join IHI’s partners on a The General Practice Development Programme is a three- walking tour of leadership and capability-building initiatives from year programme to support practices across England to uut uala umur around the world. Presenters will share stories of who they are, ‘feel like a better place’, by releasing time and building what they will be focussing on in the next year and how they plan improvement capability. Since July 2016, over 2000 practices to get there. from 107 areas have already taken up the offer of support. This session will be facilitated by: The SI Impact Story approach is a practical approach based im t i around an outcomes framework and a toolkit of methods and , MD, MBChB, Chief Global Partnerships and Pierre M. Barker aims to tell the compelling story of a programme’s impact. Programs Officer, Institute for Healthcare Improvement This workshop will set out the GPDP Impact Story and will tell Join us at our third International Forum in the Asia Amelia Brooks, Director, Patient Safety & Europe, Institute for you how you could use a similar approach in relation to your Pacific to learn from the best of international and own work. Healthcare Improvement regional thinking and practice in healthcare Yaël Gill, Executive Director, Strategic Partners, Institute for Alison Tongue, Programme Lead, Sustainable Improvement Healthcare Improvement Team, NHS England quality and safety. oo no it arl ir Jo Willett, Research and Evaluation Facilitator, Sustainable Improvement Team, NHS England ate oo it arl ir before une an

Session sponsor - NHS England – Horizons team Session sponsor - EY join oer eer looin to netor learn e trateie from ealtcare leaer an iionarie an imroe atient outcome in teir communitie.

itr o BR3: “How to shape a social movement” in an hour BR4: EY and Johns Hopkins University High Reliability internationalforum.bmj.comualalumur Friday, 28 April | 08:00-09:00 Organising programme – can it save lives? Location: Room 7, Level 3 Friday, 28 April | 08:00-09:00 #qfhorizons Location: Room 17, Level 3 #qfey Explore the key themes of Helen’s Bevan’s session: “Where social movements meet co-design – participation in EY and Johns Hopkins University have a strategic partnership healthcare improvement” through an interactive workshop focussed on delivering the High Reliability Organisations focused on practical ways to build effective social movements programme in Healthcare. This is a ground-breaking that turbo-charge transformation in your health and care multifaceted programme to improve the safety, quality, environment. We will showcase practical examples of social reliability in a variety of settings. The programme covers service movement practice, guide you through top-tips for getting design, delivery, governance and culture. started and trouble-shoot common challenges to developing a social movement approach. Our keynote speaker will be Professor Albert Wu from Johns Hopkins University who is one of the pioneers and leaders of the , Project Director, Horizons Team, NHS Sasha Karakusevic programme. England , MD, MPH Professor, Johns Hopkins Bloomberg , Head of Transformathon, Horizons Team, Albert W. Wu Kathryn Perera School of Public Health NHS England Alex Lewis, Director, EY Helen Bevan, Chief Transformation Officer, Horizons Team, NHS England Stan Silverman, Director, EY

internationalforum.bmj.com @QualityForum #quality2017

Floor Plan | Catering | Escalator | Cloakroom | Charging Station

Level 0 | Exhibition Hall & London Suite Level 3 | ICC Capital Suite Rooms

Exhibitors (by stand number) 1. BMJ 14. Qualiware Speaker 2. Hotboard by 15. International Forum Room 1 Room Ward - Hendry Check In 16. Life QI 3. Virginia Mason Institute 17. Datix 4. International 19. NHS England Forum Event 20. NHS Scotland Poster Theatre Sales 21. IHI 5. NHS Wales 22. DataFlow Group 6. Royal College of Physicians 23. NHS Improvement 7. Cerner 25. DNV GL 11. A Mile In My Shoes 1 Room 7 12. The Health Foundation / Q

Room 13 Poster Desk

iitio all Room 12

7 1

6 23 1 London Suite 1 11 2 22 16 17 oo uit 12 Room 17 Room 1 1 London Suite 2 3

Networking one London Suite 3 20 2 Entrance

1 21 Registration

Entrance ICC Auditorium Entrance Entrance

36 37 internationalforum.bmj.com @QualityForum #quality2017 Sponsors and Exhibitors

Organisers Silver Sponsors

BMJ Institute for Healthcare Improvement (IHI) NHS England NHS Improvement NHS Wales Stand 1 Stand 21 Stand 19 Stand 23 Stand 5 BMJ advances healthcare worldwide by sharing knowledge The Institute for Healthcare Improvement (IHI) is a leading NHS England’s Sustainable Improvement NHS Improvement is responsible for NHS Wales serves the people of Wales by and expertise to improve experiences, outcomes and value. innovator in health and health care improvement worldwide. team supports the health and care overseeing foundation trusts, NHS trusts co-designing and delivering health and Along with our world renowned flagship title, The BMJ, we An independent not-for-profit organization, IHI partners with system to deliver its priorities through and independent providers. We offer care services to meet diverse population also offer nearly fifty specialty journals and a world-leading visionaries, leaders, and front-line practitioners around the improvement expertise, knowledge support to give patients consistently safe, needs, including rural areas and large collection of digital professional development resources. Our globe to spark bold, inventive ways to improve the health of and resources. Through building high quality, compassionate care within urban centres. Patients are at the heart of unique digital tools help healthcare professionals support individuals and populations. improvement capability and acting as a local health systems that are financially our national mission. We collaborate with their decisions, interpret clinical data and improve the quality : ihi.org catalyst for large scale change, we help sustainable. By holding providers public services, voluntary organisations of healthcare delivery. W to provide high quality care for all, now to account and, where necessary, and academia to ensure a multi-agency E: [email protected] W: bmj.com/company and for future generations. intervening, we help the NHS to meet approach. We are committed to clinical its short-term challenges and secure its excellence and developing future leaders. T: 001 (617) 301-4800 : england.nhs.uk/ourwork/qual-clin- E: [email protected] W future. We are on a continuous journey of quality lead/nhsiq @TheIHI improvement, patient safety and research T: +44 (0)20 7387 4410 NHS Improvement is the operational : [email protected] to achieve a healthier, happier and fairer E name for an organisation that brings @BMJ_company | @BMJQuality | @BMJ_Qual_Saf Wales. T: +44(0)24 7662 7525 together Monitor, NHS TDA, Patient Safety team, the National Reporting and W: 1000livesplus.wales.nhs.uk @NHSEnglandSI Learning System, the Advancing Change : [email protected] team and the Intensive Support Teams. E @1000LivesWales Silver Sponsors W: improvement.nhs.uk E: [email protected] T: +44(0)20 3747 0000 @NHSImprovement

EY The Health Foundation Medtronic Virginia Mason Institute Stand 12 Stand 3 EY’s Global Health Sector brings together The Health Foundation is an independent As a global leader in medical technology, At Virginia Mason Institute, we work a worldwide network of more than 4,000 charity committed to bringing about services and solutions, Medtronic with health care leaders and providers sector-focused assurance, tax, transaction better health and health care for people improves the lives and health of millions worldwide to build organizational and advisory professionals with a range in the UK. of people each year. We use our deep capability to create and sustain a culture International Forum Event Sales of health care and business backgrounds. clinical, therapeutic and economic of continuous improvement. Through Our aim is a healthier population, Our wide-reaching network allows us expertise to address the complex education, coaching and facilitation, we Would you like to exhibit, sponsor or advertise at supported by high quality health care that to rapidly share leading practices and challenges faced by healthcare systems inspire, engage and motivate individuals one of the forthcoming International Forums? can be equitably accessed. We learn what solutions around the globe and deploy today. to improve patient safety, patient works to make people’s lives healthier diverse delivery teams to meet your experience, and the quality, cost and Visit stand 4 to talk to us about the opportunities and improve the health care system. Let’s take healthcare Further, Together. needs. delivery of health care. you are looking for. From giving grants to those working at Learn more at Medtronic.com.

: ey.com/health the front line to carrying out research and : virginiamasoninstitute.org W : medtronic.com W Alternatively email policy analysis, we shine a light on how to W : [email protected] : [email protected] [email protected]. E make successful change happen. @Medtronic E T: +1703-747-0547 T: 00-1-206-341-1600 W: health.org.uk @EY_Healthcare @VM_Institute E: [email protected] T: +44 (0) 207 257 8000 @HealthFdn

38 39 internationalforum.bmj.com @QualityForum #quality2017

Exhibitors Exhibitors

A Mile in My Shoes Cerner DataFlow Group International Forum on Quality and Life QI Q Safety in Healthcare Stand 11 Stand 7 Stand 22 Stand 16 Stand 12 Stand 15 A Mile in My Shoes is a giant shoebox, a Cerner solutions connect over 88 The DataFlow Group is a leading The health and social care quality Q is an initiative connecting people with display of shoes, and a series of unique million people across 25,000+ facilities global provider of specialised Primary Now in its 22nd year the International improvement platform. improvement expertise across the UK. audio stories from people working within worldwide. Our clients are working Source Verification (PSV) solutions, and Forum on Quality and Safety in health and social care. together to share advancements and background screening and immigration Healthcare is one of the world’s largest Life QI provides teams with a single, easy- Led by the Health Foundation and innovations across the globe to lead compliance services. The DataFlow gatherings of healthcare professionals in to-use platform to collaborate and report supported and co-funded by NHS We invite you to (literally) step into the industry. We’re committed to Group partners with clients across the quality improvement and patient safety. on quality improvement projects. It also Improvement, Q is being created for someone else’s shoes and embark on complete interoperability and are driving public and private sectors to assist The International Forum supports and offers visibility of the improvement work the long term to support individuals a mile-long physical, emotional and collaboration efforts to deliver clinical them in mitigating potential risk by energises the movement for healthcare taking place across your country and the to share ideas, enhance their skills and imaginative journey to see the world excellence and enable true population exposing fraudulent Education Degrees, improvement and connects healthcare ability to connect with the improvement make changes that bring improvements through their eyes. health management for today and Employment Certificates, Practice leaders and practitioners worldwide community. to health and care. Visit our exhibition stand to find out about the activities and W: health.org.uk/mims tomorrow. Licenses, Work Permits and Passports. to improve outcomes for patients and W: lifeqisystem.com communities. The International Forum opportunities available through Q and : [email protected] : cerner.co.uk : dataflowgroup.com E W W takes place twice a year in various T: 0845 8681276 how people can join the community. E: [email protected] E: [email protected] locations. E: [email protected] W: q.health.org.uk T: +44 (0) 207 1073 330 @dataflowgroup W: internationalforum.bmj.com @LifeQIsystem T: +44(0)20 7257 8000 @CernerUK E: [email protected] E: [email protected] @QualityForum @theQCommunity

Datix DNV GL Hotboard by Ward-Hendry QualiWare NHS Scotland Royal College of Physicians Stand 17 Stand 25 Stand 2 Stand 14 Stand 20 Stand 6 Datix has been a global pioneer in the DNV GL is a world-leading accreditation Hotboard by Ward-Hendry has a long QualiWare enables positive change by NHS Scotland aims to be a recognised The Royal College of Physicians (RCP) field of patient safety for thirty years and and certification body that helps standing reputation in the healthcare providing tools, methods and services world leader in quality healthcare. The plays a leading role in the delivery of today is the leading provider of patient businesses assure the performance of sector and their innovative design allows that ensure coherency, consensus and Healthcare Quality Strategy for Scotland high-quality patient care by setting safety software. their organizations, products, people, staff members to update any information consistency, and we support the agile and centres around three Quality Ambitions standards of medical practice and facilities, and supply chains. In the easily. We continually strive to design and innovative company in handling complex for Person-Centred, Safe and Effective promoting clinical excellence. It Datix aims to build a culture of safety healthcare sector, we support over 2400 manufacture products that not only look knowledge, maintained by multiple healthcare. Visit Stand 20 to find out how provides physicians in over 30 medical within healthcare organisations, healthcare providers worldwide to apply professional, but aid in providing working persons with different backgrounds, in a NHS Scotland, Healthcare Improvement specialities with education, training and continually investing in its software systems thinking to address their risks solutions to problems occurring daily continuous process. Scotland and NHS Education for support throughout their careers. As and services, maintaining a leadership and ensure that the care they provide is within healthcare environments. Scotland, are supporting this strategy. an independent charity representing position at the forefront of the worldwide : qualiware.com/healthcare quality focused and person centred. We W more than 32,000 fellows and members patient safety movement. W: hotboard.co.uk W: gov.scot/Topics/Health do this through healthcare accreditation, E: [email protected] worldwide, it advises and works with : datix.co.uk managing infection risk certification : [email protected] healthcareimprovementscotland.org government, patients, allied healthcare W E +45454 70700 as well as other management system T: nes.scot.nhs.uk professionals and the public to improve : [email protected] : +44 (0)12 9581 4444 E certifications and training. T @QualiWareApS health and healthcare. @scotgovhealth T: +44(0)20 8971 1971 @thehotboardHC W: dnvgl.com/care @online_his W: rcplondon.ac.uk @DatixUK E: [email protected] @NHS_Education T: +44 (0) 203 075 1649 @DNVGL E: [email protected] @RCPLondon

40 41 internationalforum.bmj.com @QualityForum #quality2017 Programme Advisory Committee Send a postcard to your team

Chair Emeritus Our theme for the conference this year is Igniting Collective Excellence, Göran Henriks and we want to make sure your experiences at the International Forum are Chief Executive of Learning & shared far and wide, in particular with your teams back home. Innovation, Jönköping County Council; Sweden Peel off your International Forum postcard below and follow these steps to make sure your message gets through!

Co-chairs of the London 2017 Programme Advisory Committee 1. Write one key message on the postcard that you want to send your team.

Lord Ara Darzi Jason Leitch Helen Bevan 2. Take a picture of yourself holding the postcard (or make a short video explaining why your message is so important) and tweet it to the hashtags #myqualitymessage Professor of Surgery, National Clinical Director, Chief Transformation Institute of Cancer Research, Healthcare Quality and Officer, Horizons team, #quality2017. Imperial College, London; Strategy, Scottish NHS England; England England Government; Scotland 3. Stick it on our postcard wall in the Exhibition Hall and check out everyone else’s ideas.

Programme Advisory Committee

Ashley McKimm Joanne Healy Head of Innovation and Improvement; BMJ Senior Vice President, Institute for Healthcare Improvement; USA

Ian Leistikow Margaret Murphy MD PhD, Senior Inspector, Dutch Healthcare External Lead Advisor, WHO Patients for Inspectorate; The Netherlands Patient Safety Programme

Cristin Lind Beth Lilja Patient & Family Leader/Patient Partnership Chief Medical Officer Executive Board of Facilitator, QRC Stockholm; Sweden Directors, University Hospital Sjaelland; Denmark

Jo-Inge Myhre Fiona Moss Head of Department at the Department Editor, Postgraduate Medical Journal; of Patient Safety and Quality, Akershus England University Hospital; Norway

Aidan Fowler Suzie Bailey Director, Quality Improvement and Director of Leadership and Quality Patient Safety, and Director, 1000 Lives Improvement, NHS Improvement Improvement Service, NHS Wales

Pedro Delgado Head of Europe and Latin America, Institute for Healthcare Improvement; USA

42 43 t 000 ollau oi u i mtram or tr ay a it iit iiratio a tori oortuiti

a mteram itratio o tmr 2017