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Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

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Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting 585-215-873 Issue 6.0 May 2005 © 2005 Avaya Inc. Your responsibility for your company's telecommunications All Rights Reserved. security The final responsibility for securing both this system and its networked Notice equipment rests with you, an Avaya customer's system administrator, While reasonable efforts were made to ensure that the information in this your telecommunications peers, and your managers. Base the fulfillment document was complete and accurate at the time of printing, Avaya Inc. of your responsibility on acquired knowledge and resources from a can assume no liability for any errors. Changes and corrections to the variety of sources, including, but not limited to: information in this document may be incorporated in future releases. • Installation documents Documentation disclaimer • System administration documents • Security documents Avaya Inc. is not responsible for any modifications, additions, or deletions • Hardware-/software-based security tools to the original published version of this documentation unless such • Shared information between you and your peers modifications, additions, or deletions were performed by Avaya. • Telecommunications security experts Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, To prevent intrusions to your telecommunications equipment, you and demands and judgments arising out of, or in connection with, subsequent your peers should carefully program and configure: modifications, additions or deletions to this documentation to the extent • Your Avaya-provided telecommunications systems and their made by the Customer or End User. interfaces • Your Avaya-provided software applications, as well as their Link disclaimer underlying hardware/software platforms and interfaces Avaya Inc. is not responsible for the contents or reliability of any linked • Any other equipment networked to your Avaya products. Web sites and does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that Trademarks these links will work all of the time and we have no control over the Avaya is a trademark of Avaya Inc. availability of the linked pages. All non-Avaya trademarks are the property of their respective owners. Warranty Document ordering information: Avaya Publications Center Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In Voice: +1-207-866-6701 addition, Avaya’s standard warranty language, as well as information 1-800-457-1764 (Toll-free, U.S. and Canada only) regarding support for this product, while under warranty, is available through the following Web site: Fax: +1-207-626-7269 1-800-457-1764 (Toll-free, U.S. and Canada only) http://www.avaya.com/support Preventing toll fraud Write: Globalware Solutions 200 Ward Hill Avenue "Toll fraud" is the unauthorized use of your telecommunications system Haverhill, MA 01835 USA by an unauthorized party (for example, anyone who is not a corporate Attention: Avaya Account Manager employee, agent, subcontractor, or person working on your company's behalf). Be aware that there may be a risk of toll fraud associated with Web: http://www.avaya.com/support your system and that, if toll fraud occurs, it can result in substantial E-mail: [email protected] additional charges for your telecommunications services. Order: Document No. 585-215-873, Issue 6.0 May 2005 Avaya fraud intervention For the most current versions of documentation, go to the Avaya support If you suspect that you are being victimized by toll fraud and you need Web site: technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and http://www.avaya.com/support Canada. For additional support telephone numbers, see the Avaya Web COMPAS site: This document is also available from the COMPAS database. The http://www.avaya.com/support COMPAS ID for this document is 79854. Providing telecommunications security Avaya support Telecommunications security (of voice, data, and video communications) Avaya provides a telephone number for you to use to report problems or is the prevention of any type of intrusion to (that is, either unauthorized or to ask questions about your contact center. The support telephone malicious access to or use of) your company's telecommunications number is 1-800-242-2121 in the United States. For additional support equipment by some party. telephone numbers, see the Avaya Web site: Your company's "telecommunications equipment" includes both this http://www.avaya.com/support Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment"). An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: • Use (of capabilities special to the accessed equipment) • Theft (such as, of intellectual property, financial assets, or toll-facility access) • Eavesdropping (privacy invasions to humans) • Mischief (troubling, but apparently innocuous, tampering) • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human and data privacy, intellectual property, material assets, financial resources, labor costs, and legal costs). Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting Contents Preface . 9 Purpose . 10 Intended users . 10 Overview . 11 Conventions and terminology . 11 Reasons for reissue . 12 Related documentation . 14 Change description . 14 Software documents . 14 Administration documents . 15 Avaya CMS upgrade documents . 15 Base load upgrades . 15 Platform upgrades and data migration . 16 Avaya Call Management System Upgrade Express (CUE) . 16 Hardware documents . 17 Communication Manager documents. 17 Documentation Web sites . 18 Support . 18 Installation . 19 Preparing for installation . 20 Safety precautions . 20 System precautions . 21 Required tools . 21 Electrical specifications . 22 Physical specifications . 22 Service access specifications . 23 Environmental specifications. 23 Unpacking and inventorying the equipment . 24 Parts list . 25 Determining the computer model. 26 Features . 26 Physical labeling . 26 Software check. 27 Computer layout . 28 Hardware options . 29 Assembling the Enterprise 3500 computer . 30 Issue 6.0 May 2005 3 Contents Installing the fiber-cable organizer . 30 Connecting the AC power cord . 32 Fiber channel disk cabling . 34 Connecting the fiber cable to the FC-AL interface board . 35 Wrapping the fiber cable on the organizer . 36 Connecting the fiber cable to the I/O board . 38 Attaching the SCSI terminator . 39 Peripheral connectivity and parts list. 40 Connecting the monitor and keyboard . 42 Connecting the remote console modem . 44 Connecting the switch link . 45 Powering up the system and verifying POST. 46 Identifying installed I/O cards . 49 Setting the remote console modem options . 51 Sportster 33.6 faxmodem . 51 Paradyne Comsphere 3910 modem . 52 Recommended options . 52 Option buttons . 52 Setting the options . 53 Turning the system over for provisioning. 57 Maintenance . 59 ESD precautions . 59 Computer layout . 60 Maintaining boards . 61 Identifying free board slots. 61 Removing and installing boards . 62 Precautions for handling boards. 63 Removing a board . 63 Installing a board . 64 Resetting the EEPROM settings . 64 Synchronizing the clocks . 65 Maintaining the system clock board . 66 Replacing the system clock board . 66 Setting the boot device on a new NVRAM chip. 67 Synchronizing the clocks . 68 Maintaining I/O cards . 69 Required references . 69 I/O card compatibility with CMS loads . 70 SunFastEthernet I/O card. 70 Installing or removing I/O cards . 70 Installing HSI/S cards . 73 Installing the first HSI/S card . ..
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