ASM GLOBAL Amazing Experiences, World Class Security
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12.08.20 asmglobal.com ASM GLOBAL Amazing Experiences, World Class Security IMAGINE THE EXPERIENCE Amazing Experiences Page ASM Global 2 AMAZING EXPERIENCES, WORLD CLASS SECURITY As the world’s leading venue management The Covid-19 pandemic has added additional and services company, ASM Global brings complexity to the events management industry. In entertainment, excitement and opportunity to response, ASM Global has developed VenueShield, millions of people across the world. Our mission a comprehensive and world class program, at more is to realise the potential of some of the world’s than 325 facilities around the world, providing the greatest places, spaces and events to create highest levels of cleanliness and safety. This adheres amazing experiences for our guests and provide to all government guidance as venues and spaces exciting opportunities for our team members. reopen to the public with the intention of delivering a welcoming and safe environment for all. Delivering great experiences is dependent on creating a safe and secure environment for our Safety and security go hand in hand and, connected customers and employees. That’s why security with VenueShield, we approach all our venues with is at the forefront of every event and every world class security. venue, from Stockholm to Aberdeen. WHAT IS WORLD CLASS SECURITY? World class security reduces risk to as low a level ASM GLOBAL’S TEN STEPS as reasonably practicable while still maintaining a friendly and welcoming atmosphere for our TOWARDS WORLD CLASS customers and clients. We recognise that SECURITY completely eradicating risk is almost impossible but that we have the ability to make our venues 1. Establishing an effective leadership and events as safe as we can, working with our and governance team teams and specialist external advisers to find the best solutions. 2. Understanding the risks by ongoing monitoring of security threats, e.g. We achieve this by developing clear and widely briefings from police or government understood policies and processes, appointing a security agencies security expert to oversee all activity, empowering team members through regular training and 3. Adopting a standardised security working with national and local police forces and risk assessment approach national counter terrorism security advisors. In this 4. Conducting counter terrorism document, we’ll demonstrate the work being done vulnerability assessments with to ensure world class security in all our venues experienced external advisers across Europe. 5. Implementing physical security measures “ World class security 6. Developing a security culture internally reduces risk to as low 7. Prioritising cyber security measures a level as reasonably 8. Providing regular training and practicable while still development maintaining a friendly and 9. Monitoring and evaluating welcoming atmosphere 10. Regular testing and exercising for our customers” of plans and procedures Amazing Experiences Page ASM Global 3 WORLD CLASS SECURITY MUST COME FROM THE TOP INTRODUCING GARY SIMPSON, SECURITY DIRECTOR, The landscape of security at large events changed dramatically in May 2017, impacting the entire ASM GLOBAL industry across many different countries. In I joined ASM Global in 2018 to support the 2018, ASM Global appointed Gary Simpson as business in creating amazing experiences our European Security Director to develop and grounded in world class security. implement a security strategy that is integral to our plans and ambitions as a business. Responsible for developing and implementing ASM Global’s European Security Strategy, ASM Global has established a Leadership and I work closely with our teams in every venue Governance team that is invested in the safety to bring our aims to life. From regular risk and security of every event and venue. We have assessments to training and development, established clearly defined roles and responsibilities I’m involved in every aspect of making our and regular communication between our leadership venues safe and secure. and security providers who provide on the ground stewarding and security. Before joining ASM, I worked at Manchester United Football Club, responsible for all When everyone is clear on the role they have to aspects of event safety and security at Old play in making security a reality, then they are Trafford, as well as across the UK and abroad. empowered to take action and bring safe practices I had the pleasure of ensuring the people of into their everyday working life. Manchester and visitors could enjoy matches and events safely and securely. I spent many years with the military and the police, most recently in the Greater Manchester Police. My focus was specialist operations including assessing risks, co- ordinating and developing plans to mitigate potential criminal and terrorist threats to public events and major operations It’s been a privilege to take the skills, insights and relationships I’ve developed over the years and bring these to venues across the UK and Europe including the first direct Arena, Leeds, Utilita Arena, Newcastle, and the Manchester Arena. Gary Simpson, Security Director, ASM Global [email protected] Amazing Experiences Page ASM Global 4 BRINGING WORLD CLASS SECURITY Other elements for consideration include the TO OUR VENUES physical aspects of the venue itself. Some venues are close to local amenities and transport hubs Twice a year, ASM Global carries out a detailed while others are in out of town locations with risk assessment of each of its venues with spot more space around. checks throughout the year. This bespoke tool, which is standardised across ASM Global’s European We are also deeply invested in the science of crowd venues, uses a set methodology for auditing the management as a way to make the event experience security performance of each venue. Every detail a positive and safe one. Crowd management is an is examined regarding the geopolitical context integral part of our security plans. Understanding and the physical context of the venue itself. that the demographics of audiences differ, which impacts how people behave or react in different When assessing a venue, we gather information situations, enables us to make going to a concert from government security agencies and from local or conference a well-designed and safe process. police forces to understand threat levels in the nation as a whole, but also within towns and cities specifically. For example, every region within the UK has its own profile which must be taken into VENUE SECURITY consideration when assessing the overall risk to the venue. What is true for Aberdeen may not be true SUMMARY for Wembley, and a bespoke approach is needed. Some of the safety and security challenges faced today include: • Cyber-breaches or attacks • Disorder and anti-social behaviour • Fire Risk Assessment Summary • Fraud • Information security and intellectual property theft • Personal security and insider threat • Protest or business disruption • Terrorism • Theft Amazing Experiences Page ASM Global 5 THE FUTURE OF WORLD CLASS SECURITY Over the years, ASM Global has made significant strides towards world class security but our work continues to make all our venues the best they can be. New technology and advanced horizon scanning will be vitally important in the coming years. ASM Global’s security team, led by Gary Simpson, will continue to be engaged with the geopolitical context in every country, city and region, by understanding evolving risks. What is perceived to be the biggest risk in the past, may not be the biggest risk in the future. By assessing and measuring this, ASM Global can ensure our venues are best placed to adapt to these challenges. “ Artificial intelligence has the potential to revolutionise security screening at our venues” New technology such as artificial intelligence (AI) has the potential to revolutionise security screening. ASM Global is testing cutting-edge tech at live events that make the search process more efficient and more secure for guests and employees. We are also looking into enhanced CCTV technology RECENT IMPROVEMENTS which can analyse movement, identifying suspicious behaviour and allowing security staff to address AT OUR VENUES issues before they arise. ASM Global has augmented or implemented a We are committed to creating amazing number of security improvements at our venues. experiences that are fun, enjoyable and These include: above all safe and secure. • Updated CCTV • Upgraded Automatic Access control systems to prevent unauthorised access • Enhanced search and screening protocols • Installation of hostile vehicle measures • Facilitated scenario workshops with venue management and third parties including police, fire brigade and ambulance teams • Formal annual counter-terrorism training • Regular security briefings to staff • Auditing security contractors and measuring them against stringent key performance indicators (KPIs) “ In 2019, ASM Global invested over £1m across Europe in security updates and improvements.” Amazing Experiences Page ASM Global 6 ASSESSING RISK REGULARLY: FIRST DIRECT ARENA, LEEDS A hub of culture in the north of England, Leeds is “ Security is embedded in a city where music, arts and entertainment really matter. first direct Arena has been part of that everything we do. I recently environment for many years, hosting live music, took part in a scenario workshop comedy, entertainment shows and sporting events. with our local police, fire and To achieve world class security at first direct Arena, ambulance crews to help us we carry out regular risk assessments that look at prepare for a range of possible the geopolitical context of the area. It’s important to understand the UK risk level but also to gather emergency situations. The great information from local police forces to analyse the relationships we have with our specific factors that are unique to Leeds. local services and community As well as assessing the geopolitical context, risk make the Arena what it is. assessments for the Arena include the physical aspects of the venue itself, such as its location, proximity to roads, and building design features.