287 Road, Hunts Cross, Branch Closure Review Our branch at 287 Speke Road, Hunts Cross, Liverpool is closing in November 2019. We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too. Following a careful and full review, we’ll be closing our Hunts Cross, Liverpool branch in November. How we made this decision Our decision to close this branch was made following a detailed analysis of: • how our customers are using the branch, including how this has changed • other ways our customers bank with us • assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch • impact on our customers including those who may need additional support • whether we own or lease the branch building There are a number of other branches you can visit, the closest one is 6 Speke Road, Garston, Liverpool, L19 2PD. You can also use our branch at 20 Smithdown Place, Heathfield, Liverpool, L15 9EW. This guide will tell you more about the review and our Partners will be happy to answer any questions in person. About the branch

Opening times Address Monday 09.00 – 17.00 287 Speke Road, Tuesday 09.00 – 17.00 Hunts Cross, 0 1 0 Wednesday 09.00 – 17.00 Liverpool, L25 0NN Cash machines Cash machine Deposit Thursday 09.00 – 17.00 inside the branch outside the branch Machines Branch Manager Friday 09.00 – 17.00 Ed Connor Saturday Closed Sunday Closed Branch Tel 01512 489 995 About our customers

Age of our branch customers How has our customers’ use of the branch changed? Under 18 4% 21%

18 - 44 38% 7% 9% 7% decrease in the increase in increase in 45 - 64 number of customers cash machine online and 37% using counters withdrawals mobile banking

65+

How else do4 they bank with TSB? +423519

81% 42% 19% 21% use another TSB branch use another TSB branch only use Hunts Cross, also use or online, mobile or as well as Hunts Cross, Liverpool branch the Post Office® telephone banking Liverpool branch

Continued overleaf What about Business Banking customers?

2% 52% of branch customers use at least have business accounts one other TSB branch Your closest branch from 287 Speke Road, Hunts Cross is 6 Speke Road, Garston, Liverpool.

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TSB TSB Branch Post Office® plus Cash Machine Cash Machine

Banks Road Closest branch Opening times How can I get there? 6 Speke Road, Monday 09.00 - 17.00 • It’s 2.4 miles from our Hunts Cross, Liverpool branch Garston, Tuesday 09.00 - 17.00 • That’s about an 11 minute drive Liverpool, L19 2PD Wednesday 09.00 - 17.00 Thursday 09.00 - 17.00 • And 23 minutes on the bus This branch has level access. Friday 09.00 - 17.00 All distances quoted are approximate, based on the You can find out more information Saturday Closed postcode shown. at tsb.co.uk/help-and-support Sunday Closed Other ways to bank with us Personal Banking customers Business Banking customers

Click Tap Call Click Call

tsb.co.uk Mobile 0345 975 8758 tsb.co.uk/business 0345 835 3858 Banking App If you’re not already registered with us for online banking, you can find out more at tsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and use online, mobile and telephone banking. Just give us a call or come into branch to find out more and book your spot.

Continued overleaf Your closest Post Office® Address Opening hours Your closest Post Office® is about 200 feet from Hunts Cross, Liverpool 269 Speke Road, Monday 09.00 - 17.30 branch. As a personal banking customer, you can use most Post Offices to: Woolton, Tuesday 09.00 - 17.30 • withdraw money Liverpool, Wednesday 09.00 - 17.30 • check your balance , Thursday 09.00 - 17.30 L25 0NN Both personal and business banking customers can also: Friday 09.00 - 17.30 • pay in cash and cheques to your account Saturday 09.00 - 13.00 Sunday Closed Post Office® details correct at time of print. Visit postoffice.co.uk/branch-finder for more information. Post Office® is a registered trademark of Royal Mail.

Terms used in this document

Terms Definition

Everyday banking Customers making use of in-branch services such as cash and cheque deposits, as well as cash withdrawals.

Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.

Partners TSB employees who work in partnership with our customers.

Customers using the counter Customers using the counter to deposit or withdraw cash and cheques.

Deposit Machine This is a machine where you can deposit cash and cheques into your account.

How has our customers’ use of We’ve looked at how customers used this branch from September 2017 to February 2018, the branch changed? compared to September 2018 to February 2019.

Details correct to the best of our knowledge at time of print 05/2019, but please check for your convenience. For more information about our decision to close this branch, please visit tsb.co.uk/our-branches If you’d like this in another format such as large print, Braille or audio please ask in branch. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44 203 284 1575 If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843 (lines open from 7am to 11pm, 7 days a week). TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Registration No 191240). TSB13266 Liverpool, Hunts Cross (10/19)