Consultation Analysis Report

Between NHS Greater Glasgow & Clyde and BGR Healthcare Ltd

Published February 2017

CONTENTS

Page

Regulation 3

Consultation Purpose 3

Methodology 4

Consultation Summary 4-6

Statistical Output from Questionnaire 7-18

Appendices

1. Joint Consultation Plan – final 19 -20 2. Clydebank Post Newspaper advertisement 21 3. West Dunbartonshire Council Solus Screen 22 advertisement 4. Social Media Programme (Board) 23 5. Social Media Activity Report (Board) 24 6. Stakeholders consulted by email (Board) 25-26 7. Questionnaire 27-30 8. Poster 31

Declaration of Agreement 32

REGULATION

Amendments to the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009 were made in June 2014, which introduced changes to public consultation arrangements in respect of applications to join a Health Board’s Pharmaceutical List.

The amended arrangements now require an Intended Applicant to work with the Board and together, undertake a joint public consultation. The consultation must aim to reach, as far as possible, the majority of residents within an identified neighbourhood in which the proposed premises are located. At the end of the consultation, an agreed Consultation Analysis Report (CAR) must be sent to the Pharmacy Practices Committee (PPC) Chair.

CONSULTATION PURPOSE

The aim of the public consultation was to:

 assess the views of local people as to whether they believe there was adequate access to pharmacy services within the neighbourhood identified by the Intended Applicant (outlined on map below) for premises proposed at 258b Faifley Road, Glasgow G81 5EH.

 measure the level of public support for a new pharmacy in this area.

Location map of premises and neighbourhood identified by BGR Healthcare Ltd.

METHODOLOGY

The Health Board and BGR Healthcare Ltd initially met on 11 March 2016. A subsequent Joint Consultation Meeting took place on 30th June 2016 during which the public consultation content, scope, methods of public engagement and commencement date were agreed and a consultation plan developed (Appendix 1). The consultation commenced on 31st August 2016 and ended on 11th January 2017, a total of 90 working days. The local holidays on 26th September 2016, 26th & 27th December 2016 and 2nd & 3rd January 2017 occurred during this consultation and as such were discounted.

On 31st August 2016 the consultation commenced through the following:

 Newspaper advertisement in Clydebank Post (Appendix 2)  West Dunbartonshire Council Solus Screen advertisement (Appendix 3)  Social Media Programme (Board) (Appendix 4)  Stakeholders consulted by email (Board) (Appendix 6)  Questionnaire - appearing on Board Website (Appendix 7)  Poster (Appendix 8)  Intended applicant created a Facebook page

All communications encouraged responses using the electronic questionnaire available from the Board’s website during the stated period.

In recognition that some members of the public would not be able to access the electronic questionnaire, it was also made available (on request) in paper format and translated in other languages. A large font type paper version was also available.

In recognition that some of the public might not wish to complete the questionnaire but would like to make general comments (letter/email), it was agreed that if received, comments would also be included within the CAR. No such comments were received.

The Intended Applicant attended the Community Council Meeting on 27/10/16 during which he distribute paper copies of the questionnaire. He also met with local Councillors Lawerence O’Neill (15/09/16) and Jim Finn (16/12/16) to encourage participation in completing the questionnaire.

On the 30th September 2016 the Board extended social media communications by issuing notifications via Facebook as well as Twitter.

CONSULTATION SUMMARY

In 2015 the population of the neighbourhood identified by the Intended Applicant’ was 5311(Small Area Population Estimate - SAPE). This figure comprised as follows:

SO1013152 = 930 SO1013153 = 902 SO1013154 = 901 SO1013155 = 871 SO1013156 = 784 SO1013157 = 923 4

The public consultation would however have been available to a much wider population, including people living in the wider area around the neighbourhood as well as those commuting into this general area e.g. for employment.

As shown in the map below, part of the neighbourhood also fell within datazones SO1013151 and SO1008033. The population within these datazones are not included in the total of 5311 as the majority of the area (and therefore the population) is outwith the shaded area representing the Intended Applicant defined neighbourhood.

During the consultation period: 15 postal questionnaires and 71 electronic questionnaires were received. Of the 86 questionnaires received 98% were submitted from individuals. 100 paper copies of the questionnaire were requested by the Intended Applicant; however there were no other requests from members of the public for questionnaires in paper, large font type or, translated in other languages.

The majority of the survey responders :

 Agreed with the proposed neighbourhood for the pharmacy – 82 (97%)  Lived within the proposed neighbourhood 79 (93%) with 6 (7%) living outwith the neighbourhood  Agreed the location of the proposed premises would provide adequate access to pharmaceutical services in and to the neighbourhood – 72 (84%)  Agreed with the proposed opening hours – 56 (67%)  Agreed the proposed application would help other healthcare providers to work closer together - 62 (72%)  were split in their opinion if the proposed pharmacy would have an impact on other healthcare providers 5

 Agreed the opening of a new pharmacy at - 258b Faifley Road, Glasgow G81 5EH 78 (92%)  There was not a definitive response as to whether current services to the neighbourhood were adequate

Generally, the responders believed that the proposed NHS services were needed within the neighbourhood but were unable to identify any other services that might be needed. There was not a definitive response as to whether current services to the neighbourhood were adequate.

Both parties noted agreeing to this report that responses appeared to be personalised and made independently given the range of opinions expressed and vocabulary used.

Joint Public Consultation for Faifley Timeline graph identifying the numbers of questionnaires and the dates they were recorded.

31/08/2016 01/09/2016 02/09/2016 03/09/2016 04/09/2016 05/09/2016 06/09/2016 07/09/2016 09/09/2016 10/09/2016 13/09/2016 14/09/2016 15/09/2016 16/09/2016 17/09/2016 18/09/2016 19/09/2016 17/10/2016 27/10/2016 01/11/2016 08/11/2016 05/12/2016 13/12/2016 14/12/2016 17/12/2016 20/12/2016 Question 1 Do you think the area in the above map describes the "neighbourhood" where the proposed pharmacy will be situated? Response Answer Options Response Count Percent Yes 96.5% 82 No 2.4% 2 Don't Know 1.2% 1 Please explain your answer 24 answered question 85 skipped question 1

Do you think the area in the above map describes the "neighbourhood" where the proposed pharmacy will be situated?

120.0%

100.0%

80.0%

60.0%

40.0%

20.0%

0.0% Yes No Don't Know

Explanations  Yes it be good for the community will create jobs and will save folk travelling to hardgate or duntocher for a chemist  I stay within the area.  Stay nearby the proposed shop.  Many streets missing e.g. Langside Street  I recognise the street in the map.  The "site" map is correct in it's description of the "neighbourhood".  Saves bus fares and more convenient.  It covers the majority of Faifley.  Ease of access for elderly persons.  Yes, this is faifley  This is the correct location  Live in the area so I am aware of its proposed situation  The map is of Faifley and therefore is the neighbourhood where the proposed pharmacy would be.  Because it is bordering Faifley therefore takes in all residents that live within the boundary that will be able to visit easily the proposed site.  Surrounding area has a pharmacy situated in nearby Hardgate.  The proposed area takes into account the whole of the Faifley area  glasgow road main artery delineates the Faifley area  Yes it does  As a single mother of a child under one it would be more handy for minor ailments for me n my son n I would need to walk far to hardgate  All streets surrounding pharmacy are in plan  Takes in whole of G81 5 postcode  It will be a good idea for the elderly and infirm as. They won't have to travel far  Yes correct area  Reasonably accurate map of neighbourhood.

Question 2 Do you live within the above neighbourhood?

Answer Options Response Percent Response Count Yes 92.9% 79 No 7.1% 6 answered question 85 skipped question 1

Question 3 Below is a list of services currently provided by other community pharmacies in/to the neighbourhood. Do you think the current provision is adequate? Pharmaceutical services No Rating Response Yes No Experience Average Count Answer Options of Service Dispensing of NHS prescriptions 41 42 2 1.54 85 Supply of medicines under the 44 34 7 1.56 85 Minor Ailment Service Pharmaceutical Public Health 30 25 28 1.98 83 8

Services including smoking cessation and supply of emergency hormonal contraception Chronic Medication Service – for 32 28 22 1.88 82 people with long term conditions Substance Misuse Services 17 25 42 2.30 84 Stoma Service - appliance supply for patient with a colostomy or 21 11 51 2.36 83 urostomy Unscheduled Care - urgent health matters / supply of emergency 30 35 19 1.87 84 prescription medicines answered question 85 skipped question 1 Question 4 If a pharmacy opened at the proposed premises do you think it would provide adequate access to services you would normally receive from a community pharmacy? Response Answer Options Response Count Percent Yes 83.7% 72 No 2.3% 2 Don't Know 3.5% 3 Please explain your answer 10.5% 9 answered question 86 skipped question 0

If a pharmacy opened at the proposed premises do you think it would provide adequate access to services you would normally receive from a community pharmacy?

90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Yes No Don't Know Please explain your answer

Explanations  Easier to walk to  More convenient for me and local to collect/put in prescriptions.  Easier for me to collect or hand in prescription.  Easier access for residents of the community.

 If it opened all the services it will provide a good service.  In order to use the existing pharmacy facilities requires a bus journey for most I the neighbourhood.  My husband is bed ridden.  It would remove the waiting time at Hardgate Chemist.  Other pharmacies are not as local as this one would be.

Question 5 What do you think about the intended applicant's proposed opening hours Pharmacy opening hours Monday 8.30am - 6:00pm Tuesday 8.30am - 6:00pm Wednesday 8.30am - 6:00pm Thursday 8.30am - 6:00pm Friday 8.30am - 6:00pm Saturday 9:00am – 5:30pm Sunday Closed Answer Options Response Percent Response Count Just right 66.7% 56 Too short 26.2% 22 Too long 3.6% 3 Don't know 3.6% 3 Please explain your answer 39 answered question 84 skipped question 2

What do you think about the intended applicant's proposed opening hours

80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Just right Too short Too long Don't know

Explanations  I think it should be open on a Sunday and have a late night during the week  I think that we need to have late night opening , Due to the fact that the nearest pharmacy is in Alderman road , Knightswood .This would accommodate elderly, lone parents and parents with young children easier access to this kind of facility.  Open on a sunday, nearest chemist is knightswood,  Our community and surrounding areas need a pharmacy that opens late and on Sundays. We are on a bus route to gp out of hours at gartnavel and very often people need to use pharmacy after being seen there, and it takes 3/4 buses access 10

alderman Rd,  Could be opened later at night for people coming back from work.  Would like to see it opened at least one day for slightly longer - don't get home until after 6pm during the week.  Allows people to access services coming from/to work and during the day.  People working, full part time can use the pharmacy to suit them shutting the 6pm will help with people working.  Times provided allow for uplift of prescriptions outwith busy (working) times.  We only have 1 pharmacy opened at night but its miles away. If this one was to do it it would benifit the whole of clydenank  Think it should be opened on a Sunday and closed another day as there is no local chemist opened on Sunday's  It's the same opening times as most other pharmacies  Limited opening on a Saturday as well as a sunday would be useful and perhaps a couple of late nights  The area would benifit for it longer opening hours and opened on a Sunday.  Access to pharmacy late at night and on a Sunday would enhance the service.  It would be great if it was opened on a Sunday and closed another day as there are no local pharmacies open on a Sunday  the nearest out of hours pharmacy is in nightswood Glasgow  9 til 5 would suit in this area also m a tube a Sunday opening if possible Not as long as during the week say Around 11 to 4pm  I think the community would benefit from later opening hours and sunday opening as these hours are the very same as the pharmacy just 2 minutes down the road.  Not providing a service any different or more accessable than the ither pharmacies in the area!!  Would be good to have an emergency Pharmacy in the area.  I know some people would like a Sunday service which would be good, But I am also happy with the proposed hours.  There is a need for a later opening that would allow people to stop having to travel to kilbowie road after 6pm and alderman road after 8pm for services after Hardgate clan chemist closed. This is an area of deprevation and people don't have money to trav  I have found it difficult in getting prescriptions due to working hours, so having extended opening hours would really help for working patients.  The only place to go on a Sunday at the moment is to go down to Clydebank shopping centre and use the boots chemist I would like to see another pharmacy open then as well because minor ailments don't just happen Monday to saturday. The rest of the times a  One late night opening would be beneficial.... such as a Friday to allow people to be organised for the weekend  These are the same hours as the nearest pharmacy to me. What would be of benefit is Sunday opening as the nearest Sunday opening pharmacy is quite a distance away and is difficult to get to on public transport  I think the area urgently needs a pharmacy that opens on a Sunday. The closest one is not easy to get to via public transport.  Opening hours would suit everyone especially having it open on a Saturday for people who work Monday - Friday  It would be more convenient to have the pharmacy opened longer over the weekend.  Would be better if they had late nights and some cover on Sunday. Late night 11

chemist is 7 miles away  Great we opening times  perfect hours  Normal pharmacy opening hours  Should maybe take into account people travelling home from work  Hours are perfect because you can pick up your prescription before or after work  It could do with one or two later opening times or earlier opening times for people who are working. People working in Glasgow from Faifley have to leave about 7.30am and don't get home till after 6pm  Opening hours appear to be within the guidelines used by other Pharmacies in the area.

Question 6 Below is a list of NHS services which the intended applicant wants to provide. Do you think these services are needed within this neighbourhood? Pharmaceutical services No Experience Rating Response Yes No Answer Options of Service Average Count Dispensing of NHS 71 3 0 1.04 74 prescriptions Supply of medicines under 63 2 2 1.09 67 the Minor Ailment Service Pharmaceutical Public Health Services including smoking cessation and 49 2 11 1.39 62 supply of emergency hormonal contraception Chronic Medication Service – for people with long term 52 3 8 1.30 63 conditions Substance Misuse Services 29 18 20 1.87 67 Stoma Service - appliance supply for patient with a 40 2 21 1.70 63 colostomy or urostomy Unscheduled Care - urgent health matters / supply of 60 3 5 1.19 68 emergency prescription medicines answered question 86 skipped question 0

Question 7 Are there any other NHS services you think the intended applicant should provide? Response Answer Options Response Count Percent Yes 10.7% 9 No 32.1% 27 Don't Know 57.1% 48 If Yes, please explain your answer and describe what services 12 you would like to see being proposed answered question 84 12

skipped question 2

Are there any other NHS services you think the intended applicant should provide?

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0% Yes No Don't Know

Explanations  A late night opening ... to allow easier access at night .  Weekend late night opening hours  Pharmacy staff will cover majority of services.  It's really not a NHS provision, but delivery of medicines etc., to the infirm and the elderly.  Above list is comprehensive.  bold pressure checks, diabetic checks  Sunday and late night opening  Private prescription dispensing.  out if hours service  Perhaps Sunday opening.  Support for unemployment in the area

Question 8 Do you think the intended applicant's proposed pharmacy will help people like GPs, community nursing, other pharmacies, dentists, optometrists and social services to work closer together? Answer Options Response Percent Response Count Yes 72.1% 62 No 4.7% 4 Don't Know 23.3% 20 Please explain your answer 14 answered question 86 skipped question 0

Do you think the intended applicant's proposed pharmacy will help people like GPs, community nursing, other pharmacies, dentists, optometrists and social services to work closer together?

80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Yes No Don't Know

Explanations  Easier for home helps/nurses working in area to collect prescriptions for patients.  Home helps will be able to collect prescriptions for their patients and more convenient for them.  Will work within the community  As an addiction worker I am in regular contact with pharmacy services.  It will take pressure off existing problems.  Personally I would visit a local pharmacy before making a gp appointment.  Speaks for itself.  There is already a pharmacy at hardgate just outside the proposed area that the community use at the moment, I don't know how the other services work together with this pharmacy at the moment.  Having a local pharmacy will allow a more personal service to those who regularly use the services and may relieve the strain on GP's, Nurses and other services.  Unsure but would hope it would encourage more collaborative working  yes when other pharmacies are to busy and people with anxiety dont like to travel to far and would be great for the elderly.  Alot of people go to GP when they could go to chemist for advice on small matters  People may not be able to travel far due to illness

Question 9 Do you think the intended applicant's proposed pharmacy will impact others like GPs, community nursing, other pharmacies, dentists, optometrists and social services? Response Answer Options Response Count Percent Yes 33.7% 29 No 33.7% 29 Don't Know 32.6% 28 Please explain your answer 18 answered question 86 skipped question 0 14

Do you think the intended applicant's proposed pharmacy will impact others like GPs, community nursing, other pharmacies, dentists, optometrists and social services?

33.8% 33.6% 33.4% 33.2% 33.0% 32.8% 32.6% 32.4% 32.2% 32.0% Yes No Don't Know

Explanations  I would go to a pharmacy in Faifley before my GP  Should not affect other pharmacies as there is none in Faifley.  More services required for ageing population.  It will helpful to have a local service. I have to travel to the Hardgate or Clydebank at this time.  It will take pressure off existing problems.  It would take some of the strain off of GPs as people could be seen under m  It will have a good impact  It will affect the Pharmacy at Hardgate but maybe it would lighten the load for them.  It is a good idea for the good of the people.  I think the community would probably use this pharmacy for collecting prescriptions rather than the hardgate pharmacy but don't think the other services would be to affected  Nearest pharmacy is at Hardgate Cross, Faifley residents either walk or get a bus to visit. having a pharmacy on the Estate would be good for people who do not want to make this journey.  Help support them  I think it will impact waiting times in GP surgerys as few people will feel the need to make appointments if the advice and care is given at the local pharmacy.  I think it will have a positive impact.  Not sure of actual effect until actually in practice  Again we already have these services  i dont see why it would

Question 10 Do you support the opening of a new pharmacy in Faifley? Response Answer Options Response Count Percent Yes 91.8% 78 No 5.9% 5 Don't Know 2.4% 2 Please explain your answer 35 answered question 85 skipped question 1

Do you support the opening of a new pharmacy in Faifley?

100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Yes No Don't Know

Explanations  More local, easier to access this facility  I support this as a single mother with no transport which makes it very difficult to get to the Hardgate with a sick child in tow  Yes as long as its not a methodone clinic in it and as long as cctv gets put up around shops  It is a large area and I believe the community needs its own pharmacy  Believe it will provide a service for Faifley that is missing.  It is about time Faifley had this service  My mother lives in Faifley - she is 86 years of age and could access the pharmacy. My sister linves in Faifley too and is recovering from meningitis - she would also benefit from this service.  Duntocher, Hardgate, Dalmuir,Parkhall, White... all have local pharmacies. Faifley will benefit from it's own.  A much needed facility as previously explained.  As on page one.  It will relieve waiting times at Hardgate.  Faifley needs this. Lots of families on low income will save having to get bus or walk to 16

chemist.  This area definitely should have its own pharmacy. It would take a lot of pressure of the nearest pharmacy to here.  There is a pharmacy working walking distance of the proposed site already  Lots of young Families and Elderly in this area .So think it would serve well .Only concern is if they need to treat drug abuse it could cause problems . As it will be between two schools .with Children going to schools .  Will make it a lot easier for the residents in Faifley when coming from Clydebank instead of getting off bus at Hardgate to go to Chemist they can travel straight up the road without having to stop  There is a local pharmacy in Hardgate which is easily accessible for our neighbourhood, I do not feel that an additional pharmacy is required.  It would be handy for people who are unable to get to other pharmacies.  I live here and I am disabled with a husband with chronic breathing difficulties. WE NEED THIS service.  Will provide services in local area for patients who cannot travel or have difficulty reaching the other pharmacy.  For me this pharmacy is in walking distance from where my family and I live and knowing I only had to go round the corner to get the minor ailment service as well as prescriptions is very beneficial.  I believe that a much more local service will greatly benefit those who find it more troublesome to travel down to Hardgate by public transport. thinking in regard to elderly,infirm, or even busy parents with children.  Instead of spending time traveling to Hardgate I can be at the proposed site in 5 minutes this will be of benefit to the older members of the Faifley community.  Clan chemist is always too busy in the shop and also to get parked.  It would definitely be a great thing for the community.  This is great for the faifley community especially for elderly and people who need daily medication  I have an elderly mother who requires a number of prescriptions to be filled regularly. Having a pharmacy close by would help immensely.  I have tried to get a weekly medication box for an elderly relative and no chemist in the area can do it as they say they are too busy.  Easier access for residents of the area who will not have to travel for these services  closer to home espeacially for people with bad illness.  A great community resource  Be good for the community  There is no Pharmacy presently within the community, this would be a good location near shops and bus route.

Question 11 How did you become aware of this consultations? Response Answer Options Response Count Percent NHSGG&C's Website 14.3% 12 Advert in the Clydebank Advertiser 26.2% 22 Newspaper Twitter 2.4% 2 Other 57.1% 48 Please explain your answer 37 17

answered question 84 skipped question 2

How did you become aware of this consultations?

60.0%

50.0%

40.0%

30.0% Series1

20.0%

10.0%

0.0% NHSGG&C's Advert in the Twitter Other Website Clydebank Advertiser Newspaper

Other – explanation provided:  I am part of the community council  Faifley councillor Claire Gallagher  Notice in window of proposed premises.  Facebook  I was given this to complete by a local person.  This letter.  On poster  Local church.  Word of mouth  Faifley community council.  Flyer at the Faifley CO-OP shop  Community council Facebook post  Faifley community council update  Faifley community Facebook page  Contacted by local paper to give views of community council  From relatives living in the area

JOINT CONSULTATION PLAN (FINAL) Appendix 1

Joint Consultation Meeting Advert for Newspaper Board Clydebank Post

NHS GG&C Tweets to be Board Sent to Communications scheduled 26th August 2016 Prepare Questionnaire Board 25th August 2016

Questionnaire link on NHS Board 25th August 2016 GG&C Website in place Hard copies of survey ready Board All copies left at Skypoint community (50) centre reception 2/09/16

Week 1 Launch of joint consultation and further information Advert “ Newspaper” Intended Applicant 31 August 2016 edition

Social Media (Twitter) Board Scheduled for 31 August 2016 at 3pm

Email Stakeholders Board Sent 31 August 2016 at 9am

NHS GG&C Website Board Went live 31 August 2016 at 9am

Poster Board Copy displayed in Skypoint centre and outside proposed premises. Copy handed into local primary schools, nursery, dentist co-op and deli. Week 2 – 6 – Relevence of consultation for local people and importance of engagement Face book page set up. Intended Applicant Pharmacy Consultation Faifley

Hard copies of surveys (50) Board Requested by community council.

Meeting with local Intended Applicant Made him aware of application and councillor Lawrence O’Neill survey. on the 15 September 2016 Facebook Board Post on NHSGG&C new Facebook page 30 September 2016 7 postal questionnaires Board Uploaded to Survey 27 October 2016 received Week 7 – 12 – Local engagement and how to make views known 4 postal questionnaires Board Uploaded to Survey 1 & 8 November received 2016 Attended community Intended Applicant Gave information on application council meeting on the 27

October 2016 process and direction to website

Week 13 – 18 – Reminder of consultation and how to submit views 4 postal questionnaires Board Uploaded to Survey 20 December received 2016 Facebook Page Intended Applicant Reminder posted for finish date.

Meeting with local councillor Intended Applicant Made him aware of application and Jim Finn on the 16 survey December 2016

CLYDEBANK POST NEWSPAPER ADVERTISMENT Appendix 2

West Dunbartonshire Council Solus Screen Advertisment Appendix 3

PROPOSED APPLICATION FOR INCLUSION IN THE BOARD’S PHARMACEUTICAL LIST

NHS Greater Glasgow & Clyde is in joint consultation with BGR Healthcare Ltd who are proposing to submit an application to provide pharmaceutical services from premises situated at 258b Faifley Road, Glasgow G81 5EH

BGR Healthcare Ltd plans to provide the following services –

 Minor Ailments Service  Public Health Services  Acute Medication Services  Chronic Medication Services a full list of the planned services can be found in the questionnaire

BGR Healthcare Ltd plans to open the pharmacy at the following times:

Monday - Friday 8.30 – 6pm Saturday - 9 – 5.30pm Sunday - Closed

The consultation invites the views of people local to the proposed premises, or those who might use the proposed new pharmacy by completing a short questionnaire available from:

The Board’s website: http://www.nhsggc.org.uk/pharmacyconsultations or Twitter: @NHSGGC

A paper copy of the questionnaire is also available and in other languages or large font by calling: 0141- 232-1729

General comments in response to this notice may be submitted by e-mail to [email protected] or letter to CPDT, West Glasgow ACH, Dalnair Street, Yorkhill, Glasgow G3 8SJ

This consultation will run for 90 working days from after the date of this notice. COMMENTS RECEIVED AFTER 5pm on 11 January 2017 WILL NOT BE CONSIDERED.

(N.B Same text appearing in Clydebank Post advertisement)

SOCIAL MEDIA PROGRAMME BOARD Appendix 4

Timescale Wednesday Responses are invited to a Public Consultation for a proposed new pharmacy in 31 August FAIFLEY more information can be found at www. nhsggc.org.uk/pharmacyconsultations

Wednesday Public Consultation is underway for a proposed new pharmacy in FAIFLEY more 14 September information can be found at www. nhsggc.org.uk/pharmacyconsultations

Friday Don’t forget to have your say about a proposed new pharmacy for FAIFLEY at www. 30 September nhsggc.org.uk/pharmacyconsultations

Friday Don’t forget to have your say about a proposed new pharmacy for FAIFLEY at www. 28 October nhsggc.org.uk/pharmacyconsultations

Monday Don’t forget to have your say about a proposed new pharmacy for FAIFLEY at www. 14 November nhsggc.org.uk/pharmacyconsultations

Monday Don’t forget to have your say about a proposed new pharmacy for FAIFLEY at www. 5 December nhsggc.org.uk/pharmacyconsultations

Thursday Not long now so don’t forget to have your say about a proposed new pharmacy for 5 January FAIFLEY at www. nhsggc.org.uk/pharmacyconsultations

Friday Time is running out to have your say about a proposed new pharmacy for FAIFLEY 6 January at www. nhsggc.org.uk/pharmacyconsultations

Monday Last few days to have your say about a proposed new pharmacy for FAIFLEY at 9 January www. nhsggc.org.uk/pharmacyconsultations

Tuesday Last full day to have your say about a proposed new pharmacy for FAIFLEY at www. 10 January nhsggc.org.uk/pharmacyconsultations

Wednesday Last chance to have your say as consultation closes at 5pm for a proposed new 11 January pharmacy in FAIFLEY. Have your say at www. nhsggc.org.uk/pharmacyconsultations

Please Note

The Board only starting using Facebook as a platform during the 90 day consultation process. Posts commenced on the 30 September 2016.

The Communication Department release Social Media messages and due to other Board commitments were not always able to place a tweet/post when scheduled in this programme.

SOCIAL MEDIA ACTIVITY REPORT (BOARD) Appendix 5

TWEETS

Dates of Tweets Date 31/8/16 30/9/16 28/10/16 14/11/16 10/1/17

Number of times tweets seen 869 622 877 717 803 Re-tweeted 3 0 2 1 1

Likes 2 1 0 0 1

Detail Expanded 2 1 0 0 1 Number of clicks on GGC profile 2 1 0 0 1 Number of times user viewed supporting information 6 1 5 1 1

Total Engagements 17 2 7 3 8

FACEBOOK

Dates of Posts Date 30/9/16 28/10/16 05/12/16 10/1/17

Reached 65 177 535 3,072 Clicked 2 6 12 67

Reactions 2 0 2 18

Shares 0 0 0 4

Link Clicks 0 0 0 10

STAKEHOLDERS CONSULTED BY EMAIL (BOARD) Appendix 6

Local Councillors Ward 4 Kilpatrick

 [email protected]

 [email protected].

 [email protected]. Members of Scottish Parliament

 [email protected] – Clydebank & Milngavie

Regional List of MSPs

 [email protected]

Member of UK Parliament

 [email protected]

Community Council

 [email protected]

Voluntary & Housing Associations

 Carers of West Dunbartonshire –[email protected]

 Skypoint Community Hub [email protected]

 Faifley Parish Church – [email protected]

 [email protected]

 St. Joseph’s Church – [email protected]

 Clyde Shopmobility- [email protected]

 Dumbarton & District Womens Aid - [email protected]

 Knowes Housing Association - [email protected]

 Faifley Housing Association - [email protected]

 Faifley Credit Union – [email protected]

West Dunbartonshire HSCP Local Engagement Network

 [email protected]

QUESTIONNAIRE Appendix 7

Joint Public consultation for new community pharmacy

NHS Greater Glasgow & Clyde is currently in discussion with BGR Healthcare Ltd (intended applicant) who wishes to open a new community pharmacy at 258b Faifley Road, Glasgow G81 5EH. Before BGR Healthcare Ltd submits a formal application, this joint consultation exercise is being carried out to seek the views of people local to the proposed premises, or those who might use the proposed new pharmacy. The consultation is looking for opinion on the current access to services people normally get from a community pharmacy within this area. It is also asking if the services provided by the community pharmacies already in the area are adequate to meet the needs of residents and others. To help you with this, the intended applicant has defined an area (shown in the map below) which they consider best describes the “neighbourhood” where the premises are situated and where services would be provided to. We encourage your response to this consultation as it will help identify the level of public support for this proposal. For more information on the pharmacy application process please visit the Pharmacy Applications page on the Board's website at: www.nhsggc.org.uk/pharmacyconsultationsult

Joint Public consultation for new community pharmacy Questionnaire

Please respond to the following questions by ticking the box for your answer and giving an explanation, as appropriate. Map of the locality with the ‘neighbourhood’ defined as identified by the intended applicant –

1. Do you think the area in the above map describes the ‘neighbourhood’ where the proposed pharmacy will be situated?

Yes No Don’t Know 27

Please explain your answer:

2. Do you live within the above neighbourhood?

Yes No

3. Below is a list of services currently provided by other community pharmacies in/to the neighbourhood Do you think the current provision is adequate?

Pharmaceutical services Yes No No Experience of Service

Dispensing of NHS prescriptions

Supply of medicines under the Minor Ailment Service

Pharmaceutical Public Health Services including smoking cessation and supply of emergency hormonal contraception

Chronic Medication Service – for people with long term conditions

Substance Misuse Services

Stoma Service - appliance supply for patient with a colostomy or urostomy

Unscheduled Care - urgent health matters / supply of emergency prescription medicines

4. If a pharmacy opened at the proposed premises do you think it would provide adequate access to services you would normally receive from a community pharmacy?

Yes No Don’t Know

Please explain your answer:

5. What do you think about the intended applicant’s proposed opening hours?

Pharmacy opening hours

Monday - 8.30am – 6pm Tuesday - 8.30am – 6pm Wednesday- 8.30am – 6pm Thursday - 8.30am – 6pm Friday - 8.30am – 6pm Saturday - 9am – 5.30pm Sunday - Closed

Just right too short too long don’t know

Please explain your answer:

6. Below is a list of NHS services which the intended applicant wants to provide. Do you think these services are needed within this neighbourhood?

Pharmaceutical services Yes No No Experience of Service

Dispensing of NHS prescriptions

Supply of medicines under the Minor Ailment Service

Pharmaceutical Public Health Services including smoking cessation and supply of emergency hormonal contraception

Chronic Medication Service – for people with long term conditions

Substance Misuse Services

Stoma Service - appliance supply for patient with a colostomy or urostomy

Unscheduled Care - urgent health matters / supply of emergency Prescription medicines

7. Are there any other NHS services you think the intended applicant should provide?

Yes No Don’t Know

Please explain your answer:

8. Do you think the intended applicant’s proposed pharmacy will help people like GPs, community nursing, other pharmacies, dentists, optometrists and social services to work closer together?

Yes No Don’t Know

Please explain your answer:

9. Do you think the intended applicant’s proposed pharmacy will impact others like GPs, community nursing, other pharmacies, dentists, optometrists and social services?

Yes No Don’t Know

Please explain your answer:

10. Do you support the opening of a new pharmacy in Faifley?

Yes No Don’t Know

Please explain your answer:

11. How did you become aware of this consultation?

Advert in the Clydebank Advertiser Newspaper NHSGG&C’s Website Twitter Other

Please explain your answer:

12. Respondent Information

I am an Individual

I am a Group or Organisation

13. Contact Information - this section is optional and you may remain anonymous if you prefer:

Name Address

Email Address Town

Postcode

14. Data Protection

Where contact information is provided, responses will be made available in the Consultation Analysis Report on the following basis:

Yes, make my responses, name and address available

Yes, make my responses and name available, but not my address

Yes, make my response available, but not my name or address

For postal responses please use: Freepost COMMUNITY PHARMACY DEVELOPMENT, West Glasgow ACH, Dalnair Street, Yorkhill, Glasgow G3 8SJ (please ensure name appears exactly as shown above to ensure delivery)

Alternatively, you can e-mail your response to: [email protected];

ALL COMPLETED FORMS MUST BE RETURNED BY 5pm on Wednesday 11th January 2017

Thank you for taking part in this joint public consultation.

POSTER Appendix 8