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Participatory Design of Integrated Safety and Health Interventions in the Workplace: a Case Study Using the Intervention Design and Analysis Scorecard (IDEAS) Tool

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Participatory Design of Integrated Safety and Health Interventions in the Workplace: a Case Study Using the Intervention Design and Analysis Scorecard (IDEAS) Tool HHS Public Access Author manuscript Author ManuscriptAuthor Manuscript Author Int J Hum Manuscript Author Factors Ergon Manuscript Author . Author manuscript; available in PMC 2021 April 23. Published in final edited form as: Int J Hum Factors Ergon. 2015 November 11; 3(3-4): 303–326. doi:10.1504/ijhfe.2015.073008. Participatory design of integrated safety and health interventions in the workplace: a case study using the Intervention Design and Analysis Scorecard (IDEAS) Tool Michelle M. Robertson, Center for Behavioral Sciences, Liberty Mutual Research Institute for Safety, 71 Frankland Road, Hopkinton, MA 01748, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Robert A. Henning, Department of Psychological Sciences, University of Connecticut, 406 Babbidge Road, Unit 1020, Storrs, CT 06269-1020, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Nicholas Warren, Center for Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut Health Center, 263 Farmington Avenue, Farmington, CT 06030-8077, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Suzanne Nobrega, Center for Promotion of Health in the New England Workplace (CPH-NEW), University of Massachusetts Lowell, One University Avenue, 200 Kitson Hall, Lowell, MA 01854, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Megan Dove-Steinkamp, Department of Psychological Sciences, University of Connecticut, 406 Babbidge Road, Unit 1020, Storrs, CT 06269-1020, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA *Corresponding author: Fax: 508-435-8136, [email protected]. Robertson et al. Page 2 University of Massachusetts Lowell, Lowell, MA, USA Author ManuscriptAuthor Manuscript Author Manuscript Author Manuscript Author Lize Tibiriçá, Center for Promotion of Health in the New England Workplace (CPH-NEW), University of Massachusetts Lowell, One University Avenue, 200 Kitson Hall, Lowell, MA 01854, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Andrea Bizarro Department of Psychological Sciences, University of Connecticut, 406 Babbidge Road, Unit 1020, Storrs, CT 06269-1020, USA Center for the Promotion of Health in the New England Workplace (CPH-NEW), University of Connecticut, Storrs, CT, USA University of Massachusetts Lowell, Lowell, MA, USA Abstract Total Worker Health™ (TWH) interventions for improved employee safety, health and wellbeing depend on integrated approaches that involve changes to the workplace or work organisation as well as behavioural or lifestyle changes made by workers. Intervention Design and Analysis Scorecard (IDEAS) Tool to engage front-line employees in planning TWH interventions and obtaining needed management support. The IDEAS Tool consists of seven planning steps in a scorecard approach that helps front-line employees systematically examine root causes of health/ safety problems/issues and develop intervention alternatives. A comprehensive business case is then developed for each proposed intervention through analysis of costs/benefits, resources and barriers, and scope of impact. A case study is presented in which maintenance technicians at a property management firm used the IDEAS Tool to plan and successfully implement multiple interventions to reduce work overload. A participatory systems taxonomy is used to help explain why such a structured approach to intervention planning is needed to create a sustainable program for the continuous improvement of employee safety, health and wellbeing for TWH. Keywords participatory ergonomics; workplace safety and health; workplace health promotion; prevention and sustainability; business case; Total Worker Health; TWH 1 Introduction The most disabling workplace injuries and illnesses in 2008 amounted to more than $53.4 billion in direct US workers compensation costs, averaging more than a billion dollars per week (2010 Workplace Safety Index). These costs highlight the need for sustainable and effective programs to protect and promote worker safety, health and wellbeing. Conventional workplace safety and health programs with a top-down management approach are limited in Int J Hum Factors Ergon. Author manuscript; available in PMC 2021 April 23. Robertson et al. Page 3 their effectiveness, appear to be short lived, and are not well integrated into organisational Author ManuscriptAuthor Manuscript Author Manuscript Author Manuscript Author cultures (e.g., Punnett et al., 2009; NIOSH, 2015; Marcus et al., 1998). Therefore, a primary research-to-practice focus by researchers in the Center for the Promotion of Health in the New England Workplace (CPH-NEW) has been to develop a way to fully engage front-line employees and managerial/supervisory personnel in the collaborative, iterative design of workplace interventions. Our novel approach expands the participatory ergonomics (PE) process to encompass integrated safety and health promotion (HP) interventions consistent with the principles of Total Worker Health™ (TWH) (NIOSH TWH, 2015) in order to improve employees’ safety, health and wellbeing. This paper describes the development of the Intervention Design and Analysis Scorecard (IDEAS), a Tool that is specifically designed to support collaborative, participatory planning efforts for TWH interventions, along with findings from a case study where the IDEAS Tool was used. Also described are a set of start-up tools for establishing a Healthy and Safe Workplace Participatory Program (HWPP, http://www.uml.edu/cphnewtoolkit) that supports regular use of the IDEAS process for continuous improvement. Further, we introduce a participatory taxonomy based on findings from this case study, the literature, and our other field studies showing why the progressive implementation of participatory ergonomics elements in a more structured manner is needed to create a fully sustainable program for the continuous improvement of employee safety, health and wellbeing. The role of a multilevel steering committee in a HWPP is also described. 2 Development of a PExHP approach We refer to the ‘bottom-up’ approach that actively engages employees in using participatory ergonomics to design workplace interventions to address safety, health and wellbeing as PExHP (Henning and Reeves, 2013; Henning et al., 2009; Kuorinka, 1997). Engaging front- line employees in this central role of designing interventions can benefit intervention effectiveness because it fully utilises the expertise and understanding front-line workers have of their own work processes. A bottom-up approach also increases front-line employees’ sense of ownership over any resulting intervention, which can greatly contribute to intervention implementation and sustainability. True participatory approaches also invite management and supervisory personnel into an ongoing – and somewhat unconventional – process of collaborative intervention design with front-line employees. Teams of employees, supported by a multilevel steering committee, are involved in the decision-making, problem- solving actions, and even the evaluation of these interventions; all of which appear to be necessary for the success and sustainability of a functioning program (Henning and Reeves, 2013; Henning et al., 2009; Fielding, 1984; Brown, 2002). We had originally developed and field-tested an approach to intervention planning that was modelled after best practices in participatory ergonomics programs (Haims and Carayon, 1998; Haines et al., 2002; Henning and Reeves, 2013; Henning et al., 2009). In conventional participatory ergonomics programs small ‘design teams’ of front-line employees plan and design ergonomic interventions, usually with the help of an ergonomics professional or trained facilitator. Throughout the design process, a steering committee of management and Int J Hum Factors Ergon. Author manuscript; available in PMC 2021 April 23. Robertson et al. Page 4 supervisory personnel acts as a sounding board and provides company-level knowledge to Author ManuscriptAuthor Manuscript Author Manuscript Author Manuscript Author help select the best interventions developed through the participatory design process. Our novel approach at that time was to develop a program structure that would support continuous engagement of front-line employees in participatory ergonomics design efforts that are focused exclusively on designing interventions to promote employee safety, health and wellbeing. Instances of front-line employees taking a lead role in proposing workplace interventions, as opposed to only being brought in to provide secondary support or serve in a consulting role commonly found in management-led safety and health initiatives, is already common practice in the total quality management programs upon which many organisations have grown to depend. A key element of these total quality management programs is the ‘quality circle’, consisting of a small team of front-line
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