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Report of an Announced Inspection of Acacia Prison. More Than 1

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Report of an Announced Inspection of Acacia Prison. More Than 1 REPO R T OF AN ANNOUNCED INSPECT I ON OF MARCH 2011 ACAC I A Pri SON 71 REPORT Independent oversight that contributes to a more accountable public sector. Report of an Announced Inspection of Acacia Prison Office of the Inspector of Custodial Services Level 27, 197 St George’s Terrace, Perth WA 6000 www.oics.wa.gov.au March 2011 ISSN 1445-3134 This report is available on the Office’s website and will be made available, upon request, in alternate formats. This document uses environmentally friendly paper, comprising 50% recycled & 50% totally chlorine free plantation pulp. Contents THE INSPECTOR’S OVERVIEW QUALITY, ACCOUNTABILITY AND VALUE FOR MONEY AT WESTERN AUSTRALIA’S PRIVATE PRISON ..................................................................................................................iii SUMMARY OF FINDINGS AND RECOMMENDATIONS ...................................... viii FACT PAGE .......................................................................................................................... xx Chapter 1 CONTEXT AND HISTORY ..................................................................................................... 1 History of Acacia Prison ............................................................................................................. 1 Serco: The Contractor ................................................................................................................ 2 Inspection Context ..................................................................................................................... 3 Inspection Methodology ............................................................................................................. 6 Chapter 2 CONTRACTUAL ARRANGEMENTS AND RELATIONSHIPS ............................................. 7 Contractual Framework .............................................................................................................. 7 Operational Philosophy .............................................................................................................. 7 Fees and Penalties ....................................................................................................................... 8 Relative Costs ............................................................................................................................ 9 Maintenance Contract ...............................................................................................................10 Contract Management and Monitoring .......................................................................................11 Transparency and Accountability ...............................................................................................11 Acacia's Place in the System .......................................................................................................12 Chapter 3 STAFFING, SYSTEMS AND SECURITY ................................................................................15 Staff Culture .............................................................................................................................15 Management and Communication ..............................................................................................16 Recruitment, Training and Professional Development .................................................................17 Staff Maintenance and Retention ...............................................................................................18 Cross-Deployment .....................................................................................................................19 Sustainability ........................................................................................................................... 20 Occupational Safety and Health ................................................................................................ 20 Security and Safety ................................................................................................................... 22 Chapter 4 CARE AND WELLBEING .......................................................................................................25 Treatment of Prisoners ...............................................................................................................25 Aboriginal Prisoners ..................................................................................................................25 Peer Support .............................................................................................................................29 Other Prisoner Forums ..............................................................................................................29 Accommodation ....................................................................................................................... 30 Recreation ................................................................................................................................32 ANNOUNCED INSPECTION OF i Prisoner Property ......................................................................................................................33 Prisoner Purchases .................................................................................................................... 34 Food and Nutrition ...................................................................................................................35 Health Services .........................................................................................................................36 Prisoners at Risk of Self-Harm.................................................................................................. 40 Hygiene and Environmental Health ...........................................................................................41 External Contact and Communication .......................................................................................42 Chapter 5 REHABILITATION AND RESETTLEMENT .........................................................................43 Case Management .................................................................................................................... 44 Offender Treatment Programs ....................................................................................................47 Addressing Drug and Alcohol Use ............................................................................................. 48 Resettlement .............................................................................................................................49 Minimum Security Prisoners .....................................................................................................51 Chapter 6 EDUCATION, TRAINING AND EMPLOYMENT .................................................................53 Education and Training .............................................................................................................53 Industries and Employment ........................................................................................................57 Appendix 1 The Department’S response to the 2011 recommendations ..........................63 Appendix 2 Scorecard Assessment of the ProgRess Against the 2008 Recommendations ..........................................................................................................65 Appendix 3 The Inspection Team ......................................................................................................70 Appendix 4 Key dates .............................................................................................................................71 ii REPORT OF AN ANNOUNCED INSPECTION OF ACACIA PRISON The Inspector’s Overview QUALITY, ACCOUNTABILITY AND VALUE FOR MONEY AT WESTERN AUSTRALIA’S PRIVATE PRISON INTRODUCTION This is the report of an announced inspection in November 2010 of Acacia Prison. The State’s first, and currently its only privately operated prison, Acacia has now been operating for around ten years. From May 2001 to May 2006, the contractors were AIMS (Australasian Integration Management Services). Under AIMS, the prison met many of its key performance benchmarks but there were a number of performance and accountability issues.i As the prison was not meeting its potential, the then Labor government decided to re-tender the contractii and in May 2006, Serco took over the prison’s operations. This is the second report by this Office on Acacia since Serco took over. Given that Acacia is approaching its tenth anniversary and that the new ‘Young Adults Facility’ will be privately operated,iii it is timely to reflect not just on Acacia’s performance but also on some broader issues relating to prison privatisation. PRIVATISATION: CONTRACTING ‘IN’ NOT ‘OUT’ Controversy still surrounds decisions to privatise services which are traditionally the domain of the public sector, and nowhere is the controversy greater than in the context of prisons and other places of custody. This is exemplified by heated debates in New South Wales about the Labor government’s decision to transfer Parklea prison from public to private sector operation in 2009.iv And in this State, the ‘terrible’, ‘preventable’ and ‘foreseeable’ deathv of Aboriginal elder Mr Ward in a privately operated prisoner transport vehicle in 2008 brought calls for an end to the privatisation of prisons and other custodial services.vi However, the Coroner’s findings in the case of Mr Ward and also in a number
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