National Student Satisfaction and Priorities Report

2009 NATIONAL RESEARCH REPORT

Are college students satisﬁ ed with their educational experiences? Each year, the National Student Satisfaction and Priorities Report examines this subject, compiling data from hundreds of thousands of students attending four-year public campuses, four-year private institutions, two-year community colleges, and private two-year career schools. This report highlights some key areas, including how satisfaction levels differ by student demographic variables, how satisfaction varies by institutional choice, and whether today’s students— if they had to do it all over—would choose the campuses they currently attend.

Table of contents...

The 2009 study: Discovering national trends and opportunities for improvement ...... 3

Satisfaction and likelihood to re-enroll: The overall results ...... 4

Institutional choice: A key element in satisfaction ...... 4

2008 ﬁ rst-year students: College choice also impacts satisfaction ...... 5

Ethnicity reports: Lower satisfaction among African-American and Asian students ...... 7

GPA reports: Academic success breeds satisfaction ...... 8

Class level reports: Declining likelihood of re-enrolling at private institutions ...... 9

Gender reports: Greater satisfaction levels from female students ...... 10

Region reports: Geographic differences in satisfaction ...... 11

Closing ideas: Assessment and benchmarking often show the way to greater institutional success ...... 12

Appendix ...... 13

For more results classiﬁ ed by institution type, visit www.noellevitz.com/benchmark2009

Do campuses have resources they can afford to waste? How these results were measured While the Student Satisfaction Inventory The answer to that question may seem like an obvious, resounding “no.” Yet surveys a whole range of campus items, the many college campuses waste precious resources by not knowing what their top general satisfaction results in this report are priorities should be. based on three summary items at the end of the survey. The fi rst item asks students to Tracking student satisfaction and priorities plays a critical role in using those indicate if their educational experiences have resources effi ciently and effectively. Student satisfaction is a key component met their expectations. Most students indicate that their experiences are about what they of student life and learning, a gauge of whether an institution is providing expected or better than they expected. an experience that students deem worthwhile. By simultaneously assessing The other two summary items are the focus satisfaction and priorities, campuses can determine which areas demand their of this report: greatest attention and make decisions that will have the greatest impact on the Rate your overall satisfaction with your student experience. experience here thus far. 1. Not satisfi ed at all However, there is no one student population on any campus. Different 2. Not very satisfi ed genders, ethnicities, class levels, and other subpopulations will often express 3. Somewhat dissatisfi ed varying satisfaction levels, even if they have had similar college experiences. 4. Neutral Understanding the differences among these populations can help institutions 5. Somewhat satisfi ed enact initiatives and allocate resources that will strengthen satisfaction among 6. Satisfi ed 7. Very satisfi ed these diverse groups. The percentage indicated in this report The 2009 National Student Satisfaction and Priorities Report explores these refl ects students who answered issues and presents a national snapshot of students’ opinions about their 6 (satisfi ed) or 7 (very satisfi ed). educations, across different demographic groups and institution types. In All in all, if you had it to do over again, particular, the report shows whether students’ expectations are being met would you re-enroll here? 1. Defi nitely not and whether they feel their educations have been worthwhile. 2. Probably not 3. Maybe not 4. I don’t know The 2009 study: Discovering national trends and opportunities 5. Maybe yes for improvement 6. Probably yes 7. Defi nitely yes The 2009 National Student Satisfaction and Priorities Report presents the responses The percentage indicated in this report to the Noel-Levitz Student Satisfaction Inventory™ (SSI) from more than 686,000 refl ects students who answered students at nearly 1,000 four-year and two-year public and private institutions 6 (probably yes) or 7 (defi nitely yes). across North America. The results include student responses over a three-year The larger data sets are segmented by academic time period from the fall of 2006 through the spring of 2009. institution type and by identifi ed key demographic variables. The most recent results reveal some opportunities to improve the experiences of specifi c populations. In particular, these fi ndings stand out: • Greater satisfaction among students at community colleges than other institutions. • The variation of satisfaction based on whether the institution was the fi rst, second, or third choice of the student. • Much lower levels of satisfaction among African-American and Asian-American students attending four-year institutions. • Higher levels of satisfaction among female students than male students across all institution types. • Lower satisfaction from students attending institutions in the East.

© 2009 Noel-Levitz, Inc. • www.noellevitz.com 3 Satisfaction and likelihood to re-enroll: The overall results The table below shows the composite scores of all students by institution type. In this report, “likelihood to re-enroll” does not necessarily mean that students answering negatively do not intend to return to their institutions. Instead, it really addresses this question: If students had to repeat their education, would they enroll again at their institutions? In other words, do they feel that attending their chosen institutions has been worth it? This response shows whether the In this report, academic offerings and student experiences provided by these institutions are the best fi t for ‘likelihood to the students they have enrolled. re-enroll’ does not necessarily Overall scores Percent satisfi ed Likelihood to re-enroll mean that students Four-year public 53% 60% answering negatively do not Four-year private 55% 58% intend to return to Two-year community colleges 60% 70% their institutions. Two-year career and private schools 56% 56% Instead, it really addresses this Two-year community and technical colleges show the highest percentage of satisfi ed students and question: If the largest percentage of likelihood to re-enroll scores. Career schools then have the next highest students had percentage of overall satisfaction, with a very similar percentage of likelihood to re-enroll. Students to repeat their at four-year private institutions refl ect fi fty-fi ve percent satisfaction, but only a fi fty-eight percent education, would likelihood to re-enroll, while students at four-year publics have slightly lower satisfaction levels they enroll again at (53%), but have a higher likelihood to re-enroll result (60%). their institutions? It’s possible that price may play a key role in these overall results. Given that community college In other words, students usually have made a much smaller fi nancial investment than students at four-year do they feel that institutions, they may be more inclined to feel that their education was “worth it.” attending their chosen institutions Institutional choice: A key element in satisfaction has been worth it? The data from four-year and two-year institutions show that institutional choice is a very signifi cant factor in forecasting students’ satisfaction and how likely they are to remain at their institutions. Regardless of the institution type, students who enroll at their fi rst-choice institution express greater satisfaction and likelihood to re-enroll.

Four-year public Percent satisﬁ ed Likelihood to re-enroll

First choice 63% 72% Second choice 46% 50% Third choice 28% 26%

Four-year private Percent satisﬁ ed Likelihood to re-enroll

First choice 64% 68% Second choice 46% 46% Third choice 29% 26%

Two-year community colleges Percent satisfi ed Likelihood to re-enroll Every institution First choice 69% 79% will have a Second choice 51% 59% signifi cant Third choice 31% 31% number of students who did not choose that Two-year career and private schools Percent satisfi ed Likelihood to re-enroll school as their fi rst choice. It is First choice 66% 68% especially critical Second choice 47% 45% for campuses to Third choice 26% 21% fi nd ways to make these students Comparing the fi rst-choice group and third-choice group, there are signifi cant differences in feel welcome and satisfaction and re-enrollment across all institution types, with a thirty-fi ve percent to forty percent comfortable, for difference in satisfaction ratings and a forty-two to forty-eight percent difference in likelihood to they are likely re-enroll. Students attending career and private schools who are also attending their third-choice to start out less institution report the lowest satisfaction and likelihood to re-enroll. These large differences should satisfi ed than raise concerns to all institutions and encourage them to look into areas where these students are students in the less satisfi ed. Every institution will have a signifi cant number of students who did not choose that fi rst-choice school as their fi rst choice. It is especially critical for campuses to fi nd ways to make these students feel welcome and comfortable, for they are likely to start out less satisfi ed than students in the fi rst- group. choice group.

2008 fi rst-year students: College choice also impacts satisfaction The following data are from a subset of students who were fi rst-year students in fall 2008. This group of students was targeted specifi cally because their institutional choice perception is still relatively fresh in their minds. This segment of the data focuses on 28,411 fi rst-year students from 165 institutions completing the Student Satisfaction Inventory in the fall of 2008. Included are 9,668 fi rst-year students from 80 four-year private institutions; 2,428 fi rst-year students from 7 four-year public institutions; 10,837 fi rst-year students from 31 two-year public institutions; and 5,478 fi rst-year students from 47 career and private institutions.

Four-year public Percent satisﬁ ed Likelihood to re-enroll

First choice 70% 77% Second choice 54% 56% Third choice 43% 45%

Four-year private Percent satisﬁ ed Likelihood to re-enroll

First choice 72% 78% Second choice 53% 56% Third choice 37% 31%

Students report a 27-37% difference Two-year community colleges Percent satisfi ed Likelihood to re-enroll in satisfaction and First choice 66% 78% a 32-48% difference Second choice 50% 57% in likelihood to re-enroll based on Third choice 31% 30% whether they are attending their Percent satisfi ed Likelihood to re-enroll fi rst-choice or third- Two-year career and private schools choice institution. First choice 71% 72% Second choice 57% 51% Third choice 34% 27%

Overall, there is a signifi cant difference in how fi rst-year students feel about their institutions based on institutional choice. Students at all institution types report a fourteen percent to nineteen percent difference in satisfaction and an twenty-one percent to twenty-two percent difference in likelihood to re-enroll based on whether they are attending their fi rst- choice or second-choice institution. On an even greater note, students report a twenty-seven percent to thirty-seven percent difference in satisfaction and a thirty-two percent to forty-eight percent difference in likelihood to re-enroll based on whether they are attending their fi rst-choice or third-choice institution. The changes in satisfaction and likelihood to re-enroll between students attending their third-choice institution versus their fi rst-choice institution are large among the four-year institutions. Students attending four-year private institutions show a thirty-fi ve percent satisfaction drop, while students at four-year public institutions report a thirty-two percent difference in likelihood to re-enroll. Students attending their third-choice community colleges and career and private institutions have similar differences in satisfaction and likelihood to re-enroll than their peers attending their fi rst-choice institution, with differences in satisfaction of thirty-fi ve percent at community colleges and thirty- seven percent at career schools. The largest drop in likelihood to re-enroll is forty-eight percent at community colleges. Students attending their fi rst-choice four-year private school report the highest percent of students satisfi ed (72%) and greatest likelihood to re-enroll (72%), tied with students attending their fi rst-choice community college. These results should remind institutions to position themselves as the best fi t for students they are recruiting, and to show students why this institution is their best choice. When students believe they are where they want to be for college, they are more likely to be satisfi ed and to want to return to the institution. Colleges can also proactively work to impact perceptions of students who may have originally considered the institution to be their second or third choice—but may have selected it because of location, affordability, or other factors—to show students why this school is the best fi t or option for them. That change in perception can have a strong infl uence on students’ overall educational experiences.

6 © 2009 Noel-Levitz, Inc. • 2009 National Student Satisfaction-Priorities Report—Executive Summary Ethnicity reports: Lower satisfaction among African-American and Asian students The ethnicity reports across each institution type show some interesting differences in how students of different ethnicities feel about their respective institutions. There are quite a few similarities among four- year institutions and community colleges:

Four-year public Percent satisﬁ ed Likelihood to re-enroll

Caucasians 59% 66% African-Americans 40% 46% Asians 41% 44% Hispanics 59% 65% Asian students have satisfaction American Indians/Native Americans 55% 65% and likelihood to enroll scores that are 18-22% Four-year private Percent satisﬁ ed Likelihood to re-enroll lower than those Caucasians 59% 63% of Caucasian African-Americans 45% 48% students. Asians 41% 44% Hispanics 55% 56% American Indians/Native Americans 50% 55%

Two-year community colleges Percent satisﬁ ed Likelihood to re-enroll

Caucasians 63% 72% African-Americans 59% 66% Asians 47% 57% Hispanics 63% 73% American Indians/Native Americans 62% 71%

Caucasian and Hispanic students at four-year institutions report higher satisfaction and likelihood to re-enroll scores compared to other ethnic groups. These institutions also show a more somber trend: the prevalence of dissatisfaction and a much lower likelihood to re-enroll among Asian students. Asian students have satisfaction and likelihood to enroll scores that are eighteen percent to twenty-two percent lower than those of Caucasian students. Despite the fact that Asian students do not make up a large part of the national student population, this raises some concerns for schools about which areas are not meeting the needs of Asian students. Another interesting trend is the levels of satisfaction and likelihood to re-enroll of African-American students in community colleges compared with African-American students at four-year institutions. African-American students who attend community colleges have similar satisfaction and likelihood to re-enroll scores as Caucasian students. This is not the case at four-year institutions, where African- American students express fourteen percent less satisfaction at private institutions and nineteen percent less at public institutions compared to Caucasian students. This lower satisfaction contributes to lower likelihood to re-enroll results as well, with African-American students reporting ﬁ fteen percent less likelihood to re-enroll at private institutions and twenty-two percent less at public institutions.

© 2009 Noel-Levitz, Inc. • www.noellevitz.com 7 Perhaps the most interesting part of the ethnicity report is the data differences from two-year career and private schools compared to the other three institution types.

Two-year career and private schools Percent satisﬁ ed Likelihood to re-enroll

Caucasians 58% 60% African-Americans 55% 53% Asians 58% 56% Hispanics 63% 62% American Indians/Native Americans 61% 62%

Unlike the other institution types, there is only a small difference among the different ethnicities at career schools in terms of satisfaction ratings and likelihood to re-enroll. Whereas Caucasian students at all three other institution types report the greatest satisfaction ratings, Hispanic students at career institutions report the highest satisfaction rating and the greatest likelihood to return at sixty-three percent and sixty-two percent respectfully. Similarly, Asian students are not the least satisﬁ ed students at career institutions as they are at the other three institution types. At career institutions, African-American students have the lowest satisfaction ratings (55%) and likelihood to re-enroll (53%). What has caused African-American and Asian students to express such lower satisfaction? Again, the issue may be one of best ﬁ t. Do these students feel like they made the right choices, that they selected the institutions that provide the best experiences for them? There’s also the possibility that African-American and Asian students are less prone to feel that their educations are worth the effort. In a study published earlier this year, Noel-Levitz found that twenty percent of African-American students and twenty-six percent of Asian students did not feel their educations were “worth the time, money, and effort,” compared to fourteen percent of white students who felt that way.1 While the reasons may vary, the data indicate that campuses should be considering these questions very seriously and assessing their own campus populations for answers.

GPA reports: Academic success breeds satisfaction

Four-year public Percent satisﬁ ed Likelihood to re-enroll

3.0 and above 59% 64% 2.99 and below 46% 54%

Four-year private Percent satisﬁ ed Likelihood to re-enroll

3.0 and above 59% 61% 2.99 and below 46% 49%

1 Noel-Levitz, Addendum by Race/Ethnicity, National Freshman Attitudes Report (Iowa City: Noel-Levitz, 2009), p. 2. Available at www.noellevitz.com/Papers+and+Research/Papers+and+Reports/ResearchLibrary/ Freshman+Attitudes.htm.

Two-year community colleges Percent satisﬁ ed Likelihood to re-enroll

3.0 and above 66% 74% 2.99 and below 53% 63%

Two-year career and private schools Percent satisﬁ ed Likelihood to re-enroll

3.0 and above 57% 57% 2.99 and below 47% 47%

Overall, students who report a GPA of 3.0 or above show higher rates of satisfaction and likelihood to re-enroll. There is an ten percent to thirteen percent difference in satisfaction ratings and a ten percent to twelve percent difference in likelihood to re-enroll between students with a GPA of 3.0 or higher and students with a GPA of 2.99 or lower across all institutions. Clearly, student performance factors signifi cantly into satisfaction and especially in likelihood to re-enroll. While that fi nding may seem unsurprising, many campuses do not do all they can to ensure the academic success of their students. Tutoring, advising, and course placement—helping students take courses where they will succeed—will foster greater achievement. Likewise, having early alert and fi rst- year programs can identify students who need assistance and help them get started on the right track.

Class level reports: Declining likelihood of re-enrolling at private institutions

Four-year public Percent satisﬁ ed Likelihood to re-enroll

Freshmen 53% 61% Sophomores 54% 61% Juniors 53% 61% Seniors 53% 57%

Two-year community colleges Percent satisﬁ ed Likelihood to re-enroll

First year 61% 70% Second year 61% 70%

Class level does not appear to make a signiﬁ cant difference in satisfaction ratings and likelihood to re-enroll at four-year public institutions and community colleges.

Four-year private Percent satisﬁ ed Likelihood to re-enroll

Freshmen 57% 63% Sophomores 54% 58% Juniors 53% 56% Seniors 54% 53%

Community colleges: Greater satisfaction with the pursuit Two-year career and private schools Percent satisfi ed Likelihood to re-enroll of a degree First year 60% 61% With community colleges, the data show that students pursuing an Second year 52% 50% associate’s degree have slightly higher satisfaction rates and a greater likelihood to re-enroll As they advance in class levels, students at four-year private schools and two-year private than students who are planning institutions show declining satisfaction levels and even sharper decreases in likelihood to transfer from their campuses: to re-enroll. With both institution types, students show a change of nine percent to ten Pursuing associate’s degree percent or more in likelihood to re-enroll between the entering and ending class levels. Percent satisfi ed: 62% Satisfaction levels also dip by eight percent between fi rst-year and second-year students Likelihood to re-enroll: 72% at two-year career and private campuses. What factors lead to these satisfaction and re- Transfer students enrollment differences as students get further into their college experiences, especially at Percent satisfi ed: 57% career schools where both categories go through such a great decline in only one year? As Likelihood to re-enroll: 66% students advance in their careers, they begin to feel the pressure of graduating. Post-college Students planning to transfer life—with its pressure to fi nd a job, pay off any educational debts, and put one’s education to may have their sights set use—weigh heavier as graduation approaches. Students who have likely paid much more for on another school and may their educations at private institutions are probably under more fi nancial pressure and may be comparing their current be less likely to feel their educations were worth the effort as they reach their fi nal years. experience with what they expect These perceptions may impact graduating students’ willingness to give back fi nancially to their future experience to be like. the institution as alumni. Four-year private campuses may want to focus additional efforts on improving satisfaction levels of upper-class students by focusing on the value of the education and by insuring career placement.

As they advance in class levels, students Gender reports: Greater satisfaction levels from female students at four-year private and two-year private Four-year public Percent satisﬁ ed Likelihood to re-enroll institutions show Females 57% 63% declining satisfaction levels and even Males 50% 57%

sharper decreases in likelihood to Four-year private Percent satisﬁ ed Likelihood to re-enroll re-enroll. Females 58% 61% Males 50% 54%

Two-year community colleges Percent satisﬁ ed Likelihood to re-enroll

Females 64% 73% Males 58% 67%

Female students at community colleges and four-year institutions report higher levels of satisfaction and likelihood to re-enroll.

Two-year career and private schools Percent satisﬁ ed Likelihood to re-enroll

Females 58% 57% Males 58% 59%

The only notable difference is that the female students at career schools show no signiﬁ cant difference when compared to male students. This raises questions about female students at career schools. Are their expectations not as high as females at the other three institution types? Are males more satisﬁ ed at career institutions? Are career schools doing a better job of serving male students? Four-year campuses and community colleges may wish to research any differences between the genders and see if there is a way to ensure equal satisfaction levels among male and female students.

Region reports: Geographic differences in satisfaction

Four-year public Percent satisﬁ ed Likelihood to re-enroll

Eastern 51% 56% Southern 53% 59% Midwestern 57% 63% Western 55% 63%

States involved in the region reports: Four-year private Percent satisﬁ ed Likelihood to re-enroll • Eastern Region: Maine, New Hampshire, Vermont, Eastern 51% 52% Massachusetts, Connecticut, Rhode Island, New York, Southern 55% 58% Pennsylvania, New Jersey, Midwestern 59% 62% Maryland, Delaware, District of Columbia Western 55% 58% • Southern Region: Virginia, West

Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Two-year community colleges Percent satisﬁ ed Likelihood to re-enroll Georgia, Florida, Alabama, Mississippi, Louisiana, Arkansas, Eastern 57% 66% Oklahoma, Texas • Midwestern Region: Ohio, Indiana, Southern 62% 71% Michigan, Illinois, Wisconsin, Midwestern 61% 70% Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska, Western 62% 74% Kansas • Western Region: Montana, The data show geographic region plays a role in determining student satisfaction and likelihood Wyoming, Colorado, New Mexico, Arizona, Utah, Idaho, Washington, to re-enroll. Among four-year institutions and community colleges, students at Eastern institutions Oregon, California, Nevada, consistently report the lowest satisfaction and likelihood to re-enroll. Community colleges in the Alaska, Hawaii Southern, Midwestern, and Western regions have similar scores, while students at Midwestern four-year private and four-year public institutions report higher satisfaction and likelihood to re-enroll than the other regions.

© 2009 Noel-Levitz, Inc. • www.noellevitz.com 11 These results only reﬂ ect the location of the school, not the geographic origin of the students. However, campuses need to be aware of these location factors. Assessing satisfaction in an Eastern region, or benchmarking satisfaction against institutions from the same region, can provide a good indication of how a campus stacks up against its competitors.

Two-year career and private schools Percent satisﬁ ed Likelihood to re-enroll

Eastern 53% 52% Southern 59% 57% Midwestern 50% 52% Review the individual Western national reports at 62% 63% www.noellevitz.com/benchmark2009 to see how specifi c institution Data from career institutions offer a much different conclusion. Whereas Midwestern four-year types are performing in areas private and four-year public institutions rate highest in satisfaction and likelihood to re-enroll, such as academic advising, Midwestern career schools rate the lowest, with twelve percent less satisfaction and likelihood to instructional effectiveness, re-enroll compared to institutions in the West. Among career schools, institutions in the West stand registration effectiveness, out with a sixty-two percent satisfaction rating and a sixty-three percent likelihood to re-enroll. and campus climate, as well as to see lists of areas of strength and areas of challenge. Closing ideas: Assessment and benchmarking often show the way to greater institutional success While these fi ndings outline signifi cant issues from the 2009 National Student Satisfaction-Priorities Report, they are just some of the results. The complete results, categorized by institution type, are available at www.noellevitz.com/benchmark2009. These national reports examine issues such as student priorities, enrollment factors, and strengths and challenges for different institutional types. The reports for four-year institutions and two-year community colleges also include national data from campus personnel in comparison to the student results, identifying where issues are viewed similarly or differently across campus constituencies. Furthermore, regular, systematic assessment should be an ongoing initiative at campuses. Individual campus results capture the truly unique experience of each campus, while also pointing out strengths and challenges of a specifi c campus. Strengths are defi ned as areas of high importance and high satisfaction and are benefi ts which can be promoted to prospective and current students. Challenges are areas of high importance and low satisfaction which identify the highest priorities for a campus for improvement and show where resources should be allocated. These internal benchmarks offer the greatest assessment of the student experience at your campus. Data from Contact Noel-Levitz if you these assessments can provide bottom-line perceptions and specifi c details on what should be would like to learn more the most pressing campus priorities. Each campus can dig into their own results further, analyzing about conducting precise, demographic subgroups and devising initiatives that will improve the student experience for every meaningful satisfaction student subpopulation. assessments on your By using a combination of national benchmarks and individual assessment data, campuses can focus campus. their resources and initiatives more precisely, improving student life and learning and fulfi lling their 1-800-876-1117 institutional missions. [email protected]

12 © 2009 Noel-Levitz, Inc. • 2009 National Student Satisfaction-Priorities Report—Executive Summary Appendix—2009 National Student Satisfaction Study Demographic Data Four-Year Public Colleges and Universities 98,778 student records—104 institutions 12% 3rd choice or lower 61% 62% Female 1st choice 39% 26% Male 2nd choice

Gender Institutional Choice

1% 7% 7% Other class level 2% No credits earned Graduate/ 1.99 or below Professional 10% 29% 2.0-2.49 3.5 or above 25% 27% Senior Freshman

22% 2.5-2.99 22% 18% Junior Sophomore 30% 3.0-3.49 Class Level Current GPA

1% 4% American Indian/ Other race 4% Native American Asian or Pacific Islander 8% Hispanic

17% African American 66% Caucasian/White

Ethnicity/Race

© 2009 Noel-Levitz, Inc. • www.noellevitz.com 13 Appendix—2009 National Student Satisfaction Study Demographic Data Four-Year Private Colleges and Universities 304,020 student records—482 institutions 10% 3rd choice or lower 57% 64% Female 1st choice 43% Male 26% 2nd choice

Gender Institutional Choice

2% 3% Other class level/ 8% Graduate/ 2% special student No credits earned Professional 1.99 or below 33% 32% 8% 3.5 or above 20% Freshman 2.0-2.49 Senior

18% 2.5-2.99 21% 23% Junior Sophomore 31% 3.0-3.49 Class Level Current GPA

1% 4% American Indian/ Other race Native American 1% 6% Multi-racial Asian or Pacific Islander 9% Hispanic

11% African American 68% Caucasian/White

Ethnicity/Race

14 © 2009 Noel-Levitz, Inc. • 2009 National Student Satisfaction-Priorities Report—Executive Summary Appendix—2009 National Student Satisfaction Study Demographic Data Community, Junior, and Technical Colleges 226,350 student records—265 institutions 9% 3rd choice or lower 62% 69% Female 1st choice 38% Male 22% 2nd choice

Gender Institutional Choice

7% 13% 4 years or more No credits earned 3% 1.99 or below 27% 12% 48% 3.5 or above 3 years 1 year or less 10% 2.0-2.49

19% 2.5-2.99 33% 2 years 28% 3.0-3.49 Class Level Current GPA

2% 3% 1% American Indian/ Other race Multi-racial Native American 22% 4% Other Asian or 50% educational Pacific Islander Associate goal degree 14% Hispanic

28% 12% Transfer to African American 64% another Caucasian/White institution

Ethnicity/Race Educational Goal

© 2009 Noel-Levitz, Inc. • www.noellevitz.com 15 Appendix—2009 National Student Satisfaction Study Demographic Data Career and Private Schools 56,941 student records—139 institutions 9% 3rd choice or lower 62% 72% 1st choice 28% Female Male 29% 2nd choice

Gender Institutional Choice

3% 13% 4% 4 years or more 40% No credits earned 3 years 3.5 or above 1% 67% 1.99 or below 1 year or less 6% 2.0-2.49 26% 2 years 13% 2.5-2.99

27% 3.0-3.49 Class Level Current GPA

2% 4% 2% Multi-racial Other race American Indian/ 6% Native American Asian or Pacific Islander

16% Hispanic

23% 47% African American Caucasian/White

Ethnicity/Race

16 © 2009 Noel-Levitz, Inc. • 2009 National Student Satisfaction-Priorities Report—Executive Summary Appendix—2009 Student Satisfaction Inventory Participants Results are included from both the Form A and Form B versions.

Four-Year Publics University of Nebraska at Kearney, NE Bryan LGH College, NE Dominican College of Blauvelt, NY University of Nevada, Las Vegas, NV Caldwell College, NJ Dominican University of California, CA Arkansas Tech University, AR University of New Hampshire, NH California Baptist University, CA Eastern Mennonite University, VA Auburn University at Montgomery, AL University of North Dakota Main, ND California Lutheran University, CA Eastern University, PA Bemidji State University, MN University of North Texas, TX Calvary Bible College, MO Eckerd College, FL Black Hills State University, SD University of Northern Iowa, IA Canadian Southern Baptist, Edgewood College, WI Bowling Green State University, OH University of Pittsburgh, PA Capital Bible Seminary, MD Elizabethtown College, PA California State University - Monterey University of Pittsburgh at Johnstown, PA Capital University, OH Elmira College, NY Bay, CA University of Puerto Rico, PR Carroll College, WI Embry-Riddle Aeronautical University, FL California State University - Northridge, CA University of Puerto Rico - Rio Piedras, PR Cedar Crest College, PA Emmanuel College, GA California State University - Sacramento, CA University of South Carolina Beaufort, SC Cedarville University, OH Emmanuel College, MA California State University - Stanislaus, CA University of Southern Mississippi, MS Centenary College, NJ Emmaus Bible College, IA Central Connecticut State University, CT University of Texas at Brownsville/Texas Centenary College of Louisiana, LA Emory & Henry College, VA Central Michigan University, MI Southmost College, TX Central Bible College, MO Erskine College, SC Clemson University, SC University of Texas of the Permian Central Christian College of Bible, MO Eston College, AB College of William and Mary, VA Basin, TX Champlain College, VT Evangel University, MO Coppin State University, MD University of Texas - Pan American, TX Chapman University, CA Everglades University, FL Dakota State University, SD University of the Virgin Islands, VI Cincinnati Christian University, OH Flagler College, FL Delaware State University, DE University of Wyoming, WY Clafl in University, SC Florida Christian College, FL Dickinson State University, ND University of Wisconsin-River Falls, WI Clark Atlanta University, GA Florida Hospital College, FL Eastern Michigan University, MI Valley City State University, ND Clarkson College, NE Florida Southern College, FL Edinboro University of Pennsylvania, PA Weber State University, UT Clearwater Christian College, FL Franciscan University Steubenville, OH Edison College, FL West Texas A & M University, TX Coe College, IA Franklin College, IN Fayetteville State University, NC Western New Mexico University, NM College for Creative Studies, MI Franklin College Switzerland Florida A&M University, FL Wright State University - Main Campus, OH College of Mount St Joseph, OH Franklin Pierce University, NH Indiana University East, IN College of Notre Dame, MD Free Will Baptist Bible College, TN Indiana University Southeast, IN Colorado Christian University, CO Fresno Pacifi c University, CA Indiana University - Purdue University Colorado Tech University-Colorado Full Gospel Bible College, SK Fort Wayne, IN Four-Year Privates Springs, CO Geneva College, PA Institute of American Indian Arts, NM Abilene Christian University, TX Colorado Tech University-Denver, CO George Fox University, OR Kent State University Main Campus, OH Alaska Christian College, AK Colorado Tech University-Denver Georgetown College, KY Kent State University Stark, OH Alaska Pacifi c University, AK North, CO God’s Bible School & College, OH Lincoln University, DE Albany College Pharmacy Union Colorado Tech University-Sioux Falls, SD Gordon College, MA Minnesota State University, Mankato, MN University, NY Colorado Tech University-North Goshen College, IN Macon State College, GA Alberta College of Art, AB Kansas City, MO Grace Bible College, MI Maine Maritime Academy, ME Albertus Magnus College, CT Columbia College Chicago, IL Grace College and Seminary, IN Massachusetts Maritime Academy, MA Alderson Broaddus College, WV Columbia International, SC Grace University, NE Mayville State University, ND Allegheny Wesleyan College, OH Columbus College of Art & Design, OH Graceland University, IA Minot State University, ND Alverno College, WI Concordia College, NY Green Mountain College, VT Mississippi State University, MS American Academy of Art, IL Concordia University Wisconsin, WI Greenville College, IL Missouri University of Science and American Indian College, AZ Concordia University Ann Arbor, MI Gwynedd-Mercy College, PA Technology, MO American International College, MA Concordia University Chicago, IL Hamline University, MN Missouri Western State University, MO Anderson University, IN Concordia University, St. Paul, MN Hannibal-La Grange College, MO Montana State University - Northern, MT Appalachian Bible College, WV Corban College, OR Hastings College, NE Montana State University - Billings, MT Aquinas College, MI Corcoran College of Art, DC Hawaii Pacifi c University, HI Montana Tech of the University of Arcadia University, PA Cornerstone University, MI Heidelberg College, OH Montana - North, MT Asbury College, KY Cornish College of the Arts, WA Heritage Bible College, NC Montclair State University, NJ Ashland University, OH Covenant College, GA Heritage Christian University, AL New College of Florida, FL Assumption College, MA Cox College of Nursing, MO Hesser College, NH New Mexico Military Institute, NM Augsburg College, MN Crichton College, TN Hillsdale College, MI New Mexico State University - Main, NM Aurora University, IL Crossroads Bible College, IN Hobe Sound Bible College, FL North Dakota State University Main, ND Azusa Pacifi c University, CA Crossroads College, MN Hope International University, CA Northern Illinois University, IL Baker College of Allen Park, MI Crown College, MN Houghton College, NY Northwest Missouri State University, MO Baker College of Allen Park, MI Curry College, MA Houston Baptist University, TX Oglala Lakota College, SD Baker College of Auburn Hills, MI Daemen College, NY Huntington University, IN Oklahoma State University - Tulsa, OK Baker College of Cadillac, MI Dakota Wesleyan University, SD Illinois College, IL Penn State Harrisburg, PA Baker College of Cass City, MI Dallas Baptist University, TX Illinois Institute of Art, IL Rowan University, NJ Baker College of Clinton Township, MI Dallas Christian College, TX Indiana Wesleyan University, IN Rutgers the State University of New Jersey Baker College of Flint, MI Dana College, NE Jamestown College, ND New Brunswick Campus, NJ Baker College of Jackson, MI Davis & Elkins College, WV John Brown University, AR State University of New York College at Baker College of Muskegon, MI Davis College, NY Johnson C. Smith University, NC Plattsburgh, NY Baker College of Owosso, MI DeVry College of New York, NY Judson College, AL Salisbury University, MD Baker College of Port Huron, MI DeVry DVUC - Naperville, IL Judson University, IL Shepherd University, WV Baker University, KS DeVry Institute of Technology, AB Juniata College, PA South Carolina State University, SC Baldwin-Wallace College, OH DeVry University - Addison, IL Kansas City Art Institute, MO South Dakota School of Mines and Baptist Bible College & Seminary, PA DeVry University - Alpharetta, GA Kansas Wesleyan University, KS Technology, SD Baptist Bible College, MO DeVry University - Chicago, IL Kendall College, IL Southeastern Oklahoma State University, OK Baptist College of Health, TN DeVry University - Columbus, OH Kettering College of Medical Arts, OH Southern Arkansas University, AR Beckfi eld College, KY DeVry University - Crystal, VA Keuka College, NY Southern University and A&M College at Belhaven College, MS DeVry University - Dallas, TX King College, TN Baton Rouge, LA Benedictine College, KS DeVry University - Decatur, GA Kuyper College, MI Southern Utah University, UT Bennett College for Women, NC DeVry University - DuPage, IL Lab Inst of Merchandising, NY Stephen F. Austin State University, TX Bentley University, MA DeVry University - Federal, WA Lancaster Bible College, PA Texas A & M University - Corpus Christi, TX Berea College, KY DeVry University - Fremont, CA Lebanon Valley College, PA Texas A&M University - Kingsville, TX Berklee College of Music, MA DeVry University - Fresno, CA Lee University, TN Texas Woman’s University, TX Bethany Bible College, NB DeVry University - Ft. Wash, PA Lees-McRae College, NC The Ohio State University at Lima, OH Bethany University, CA DeVry University - Houston, TX LeTourneau University, TX Towson University, MD Bethel College, KS DeVry University - Kansas City, MO Lewis University, IL University of Alaska - Anchorage, AK Bethel College, IN DeVry University - Long Beach, CA Liberty University, VA University of Alaska - Fairbanks, AK Bethel University, MN DeVry University - Miramar, FL Lincoln Christian College, IL University of Alaska - Juneau, AK Bethune Cookman University, FL DeVry University - North Brunswick, NJ Lincoln College, IL University of Alabama at Birmingham, AL Biola University, CA DeVry University - Orlando, FL Lipscomb University, TN University of Central Missouri, MO Blessing-Rieman College of Nursing, IL DeVry University - Phoenix, AZ Loyola University New Orleans, LA University of Cincinnati Main Campus, OH Bluefi eld College, VA DeVry University - Pomona, CA Lyon College, AR University of Illinois at Springfi eld, IL Bluffton College, OH DeVry University - Sherman Oaks, CA Madonna University, MI University of Louisville, KY Boise Bible College, ID DeVry University - Tinley Park, IL Maharishi University of Management, IA University of Maryland Eastern Shore, MD Briar Cliff University, IA DeVry University - West Hills, CA Maine College of Art, ME University of Michigan-Flint, MI Briercrest College & Seminary, SK DeVry University - Westminster, CO Manchester College, IN University of Missouri-Kansas City, MO Brooks Institute, CA Dillard University, LA Manhattan Christian College, KS University of Montana Western, MT Bryan College, TN © 2009 Noel-Levitz, Inc. • www.noellevitz.com 17 Appendix—2009 Student Satisfaction Inventory Participants—continued

Maranatha Baptist Bible College, WI Saint Joseph’s College, IN The Art Institute of Seattle, WA Barton County Community College, KS Marian University, WI Saint Louis Christian College, MO The Art Institute of Tampa, FL Bay Noc Community College, MI Martin Luther College, MN Saint Martin’s University, WA The Art Institute of Tennessee, TN Bismarck State College, ND Martin Methodist College, TN Saint Mary-of-the-Woods, IN The Art Institute of Tucson, AZ Black Hawk College, IL Marymount College, CA Saint Norbert College, WI The Art Institute of York, PA Blackhawk Technical College, WI Maryville College, TN Saint Vincent College, PA The Art Institutes International, MN Brazosport College, TX Marywood University, PA Salve Regina University, RI The Defi ance College, OH Brevard Community College, FL Menlo College, CA San Diego Christian College, CA The Illinois Institute of Art, IL Bristol Community College, MA Meredith College, NC Savannah College Art & Design, GA The International University, Austria Brookdale Community College, NJ Messiah College, PA School of the Art Institute, IL The Master’s College & Seminary, CA Brookhaven College (DCCCD), TX Methodist University, NC Schreiner University, TX The New England Institute of Art, MA Bucks County Community College, PA Miami International University of Art, FL Sheldon Jackson College, AK The University of Scranton, PA Burlington County College, NJ MidAmerica Nazarene University, KS Shenandoah University, VA Thiel College, PA Butler Community College, KS Mid-America Christian University, OK Siena College, NY Toccoa Falls College, GA Butler County Community College, PA Midland Lutheran College, NE Siena Heights University, MI Touro College, NY Calhoun Community College, AL Midwest University, MO Silver Lake College, WI Transylvania University, KY Canada College, CA Midwestern Baptist Theological Simpson College, IA Trevecca Nazarene University, TN Cape Cod Community College, MA Seminary, MO Simpson University, CA Trinity Christian College, IL Capital Community College, CT Milligan College, TN South Florida Bible College, FL Trinity International University, IL Carl Sandburg College, IL Milwaukee Institute of Art & Design, WI Southeastern Bible College, AL Tusculum College, TN Carteret Community College, NC Milwaukee School of Engineering, WI Southeastern University, FL Union College, NE Cascadia Community College, WA Mississippi College, MS Southern Adventist University, TN Union College, KY Catawba Valley Community College, NC Missouri Baptist University, MO Southern Catholic College, GA Union University, TN Cedar Valley College (DCCCD), TX Molloy College, NY Southern Nazarene University, OK University of Dallas, TX Central Georgia Technical College, GA Montreat College, NC Southern Virginia University, VA University of Denver, CO Central Maine Community College, ME Moody Bible Institute, IL Southwest Baptist University, MO University of Mary, ND Central New Mexico Community Mount Carmel College of Nursing, OH Southwestern Adventist University, TX University of Mary Hardin-Baylor, TX College, NM Mount Ida College, MA Southwestern Assemblies of God, TX University of Saint Francis, IN Centralia College, WA Mount Saint Mary College, NY Southwestern Baptist Theological University of San Francisco, CA Century College, MN Mount Union College, OH Seminary, TX University of Southern California, CA Cerritos College, CA Multnomah Bible College, OR Southwestern Christian University, OK University of Sioux Falls, SD Chandler-Gilbert Community College, AZ Nebraska Christian College, NE Southwestern College, KS University of St. Francis, IL Chattahoochee Technical College, GA Nebraska Methodist College, NE Southwestern University, TX University of Tampa, FL Chippewa Valley Technical College, WI Nebraska Wesleyan University, NE Spartan College of Aeronautics, OK University of the Incarnate Word, TX Cincinnati State Technical and Neumann College, PA Spiritual Life Bible College, MN Upper Iowa University, IA Community College, OH New York Institute of Technology, NY Spring Arbor University, MI Utica College, NY Clark College, WA Newman University, KS Spring Hill College, AL Valley Forge Christian College, PA Clark State Community College, OH North Central University, MN St. Ambrose University, IA Vanguard University of South California, CA Clatsop Community College, OR North Greenville University, SC St. Edward’s University, TX Vennard College, IA Cleveland State Community College, TN Northeastern University, MA St. Francis College, NY Virginia Wesleyan College, VA Clinton Community College, IA Northwest Christian University, OR St. John’s University, NY Viterbo University, WI Cloud County Community College, KS Northwest Nazarene University, ID St. Thomas Aquinas College, NY W. L. Bonner College, SC Clovis Community College, NM Northwest University, WA Steinbach Bible College, MB Warner Pacifi c College, OR Community College of Beaver County, PA Northwestern College, IA Sterling College, KS Warner University, FL Community College of Philadelphia, PA Northwestern College, MN Stevenson University, MD Washington Baptist University, VA Coconino Community College, AZ Norwich University, VT Stonehill College, MA Washington College, MD Coffeyville Community College, KS Notre Dame de Namur University, CA Sullivan University, KY Waynesburg University, PA Colby Community College, KS Nyack College, NY Tabor College, KS Western New England College, MA College of Du Page, IL Oak Hills Christian College, MN Taylor University, IN Westwood College - ATL, GA College of Southern Nevada, NV Oakwood University, AL Tennessee Temple University, TN Westwood College - ATM, GA College of the Mainland, TX Ohio Christian University, OH Tennessee Wesleyan College, TN Westwood College - CHD, IL Collin County Community College Ohio Dominican University, OH Texas College, TX Westwood College - CHL, IL District, TX Oklahoma Baptist University, OK Texas Wesleyan University, TX Westwood College - CHOA, IL Community College of Denver, CO Oklahoma Christian University, OK The American University of Rome, Westwood College - CHR, IL Coosa Valley Technical College, GA Oklahoma Wesleyan University, OK The Art Institute of Washington, VA Westwood College - DLD, TX County College of Morris, NJ Oral Roberts University, OK The Art Institute of Atlanta, GA Westwood College - DLF, TX Cowley County Community College, KS Oregon College of Art, OR The Art Institute of Atlanta - Decatur, GA Westwood College - DNN, CO Cuesta College, CA Otis College of Art and Design, CA The Art Institute of Austin, TX Westwood College - DNS, CO Cuyahoga Community College, OH Our Lady of the Lake College, LA The Art Institute of California, CA Westwood College - HNS, TX Cypress College, CA Ozark Christian College, MO The Art Institute of California - Westwood College - LAA, CA Davidson County Community College, NC Pacifi c Lutheran University, WA Hollywood, CA Westwood College - LAI, CA DeVry Institute of Technology Pacifi c Northwest College of Art, OR The Art Institute of California - Inland, CA Westwood College - LAL, CA Calgary, AB Pacifi c Rim Bible College, HI The Art Institute of California - Westwood College - LAW, CA Delgado Community College, LA Pacifi c Union College, CA Los Angeles, CA Westwood College - VAA, VA Delta College, MI Palm Beach Atlantic University, FL The Art Institute of California - Westwood College - VAB, VA Dunwoody College of Technology, MN Palmer College of Chiropractic, IA Orange County, CA Wheaton College, MA Eastern Arizona College, AZ Patrick Henry College, VA The Art Institute of California - Whitworth University, WA Eastern Idaho Technical College, ID Patten University, CA San Diego, CA Widener University, PA Eastern Iowa Community College Paul Smith’s College, NY The Art Institute of California - Wilkes University, PA District, IA Peace College, NC San Francisco, CA William Jewell College, MO Eastern Maine Community College, ME Philadelphia University, PA The Art Institute of Charleston, SC William Penn University, IA Eastern New Mexico University - Pillsbury Baptist Bible, MN The Art Institute of California - William and Catherine Booth, MB Roswell, NM Point Park University, PA Sunnyvale, CA Williams Baptist College, AR Edison Community College, OH Post University, CT The Art Institute of Charlotte, NC Wilson College, PA El Centro College (DCCCD), TX Providence Christian College, CA The Art Institute of Colorado, CO Wisconsin Lutheran College, WI El Paso Community College, TX Providence College, ON The Art Institute of Dallas, TX Worcester Polytechnic Institute, MA Elgin Community College, IL Providence College, RI The Art Institute of Ft Lauderdale, FL Estrella Mountain Community College, AZ Queens University, NC The Art Institute of Houston, TX Flathead Valley Community College, MT Quincy University, IL The Art Institute of Indianapolis, IN Flint Hills Technical College, KS Randolph-Macon College, VA The Art Institute of Jacksonville, FL Community, Junior, and Florence-Darlington Technical Reinhardt College, GA The Art Institute of Las Vegas, NV Technical Colleges College, SC Rider University, NJ The Art Institute of Michigan, MI Florida Community College at Robert Morris University, PA The Art Institute of New York City, NY AIB College of Business, IA Jacksonville, FL Rochester College, MI The Art Institute of Ohio, OH Adirondack Community College, NY Fort Belknap College, MT Rochester Institute of Technology, NY The Art Institute of Philadelphia, PA Alexandria Technical College, MN Fort Scott Community College, KS Rockhurst University, MO The Art Institute of Phoenix, AZ Allen County Community College, KS Fox Valley Technical College, WI Rocky Mountain College, AB The Art Institute of Pittsburgh, PA Anne Arundel Community College, MD Galveston College, TX Rocky Mountain College, MT The Art Institute of Portland, OR Appalachian Technical College, GA Gateway Community College, AZ Rosedale Bible College, OH The Art Institute of Salt Lake, UT Augusta Technical College, GA Gateway Technical College, WI Saint Francis Medical Center, IL Austin Community College, TX Georgia Military College, GA

Glen Oaks Community College, MI Northland Community and Technical Washington State Community College, OH Draughons Junior College - Glendale Community College, AZ College, MN Waubonsee Community College, IL Clarksville,TN Gloucester County College, NJ Northwest Technical College, MN Waukesha County Technical College, WI Draughons Junior College - Grifﬁ n Technical College, GA Northwestern Technical College, GA Wayne County Community College Clinton, KY Gwinnett Technical College, GA Odessa College, TX District, MI Draughons Junior College - Harford Community College, MD The Ohio State University Agricultural West Central Technical College, GA Murfreesboro, TN Heart of Georgia Technical College, GA Technical Institute, OH West Georgia Technical College, GA Draughons Junior College - Nashville, TN Heartland Community College, IL Okefenokee Technical College, GA West Virginia University at Draughons Junior College - Russe, KY Highland Community College, KS Oklahoma State University - Okmulgee, OK Parkersburg, WV Fortis College - Norfolk, MD Hinds Community College, MS Ouachita Technical College, AR Western Dakota Technical Institute, SD Gibbs College - Piscataway, NJ Horry-Georgetown Technical College, SC Palo Alto College, TX Western Iowa Tech Community College, IA Golf Academy of America, SC Houston Community College, TX Pensacola Junior College, FL Western Nevada College, NV Golf Academy of America - Orlando, FL Hutchinson Community College, KS Phoenix College, AZ Western Technical College, WI Golf Academy of America - Phoenix, AZ Illinois Central College, IL Piedmont Community College, NC Western Wyoming Community College, WY Golf Academy of America - San Diego, CA Illinois Valley Community College, IL Pitt Community College, NC Wharton County Junior College, TX Heald College, Concord, CA Independence Community College, KS Portland Community College, OR White Earth Tribal and Community Heald College, Fresno, CA Ivy Tech Community College of Indiana - Pratt Community College, KS College, MN Heald College, Hayward, CA East Central, IN Pulaski Technical College, AR Wichita Area Technical College, KS Heald College, Honolulu, HI Jackson Community College, MI Richland College (DCCCD), TX Williston State College, ND Heald College, Portland, OR Jefferson Community College, OH Richland Community College, IL Wisconsin Indianhead Technical Heald College, Roseville, CA Johnson County Community College, KS Rio Hondo College, CA College, WI Heald College, Sacramento, CA Kansas City Kansas Community Robeson Community College, NC Wright State University - Main Campus, OH Heald College, Salinas, CA College, KS Rochester Community and Technical York County Community College, ME Heald College, San Francisco, CA Kaskaskia College, IL College, MN Heald College, San Jose, CA

Kennebec Valley Technical College, ME Rogue Community College, OR Heald College, Stockton, CA Kilian Community College, SD Saint Paul College, A Community & IADT - Las Vegas, NV Labette Community College, KS Technical College, MN Career and Private Schools IADT - Nashville, TN Lake Land College, IL San Antonio College, TX Atlantic International University (AIU) - IADT - Schaumburg, IL Lake Region State College, ND San Jacinto College - Central, TX Buckhead, GA Katharine Gibbs School, NY Lake Superior College, MN San Jacinto College - North, TX Atlantic International University (AIU) Katharine Gibbs School, MA Lakeland College - Canada, AB San Jacinto College - South, TX - Dunwoody, GA Kawartha Lakes Bible College, ON Lakeshore Technical College, WI San Juan College, NM Atlantic International University (AIU) - Lakeview College of Nursing, IL Lamar State College - Port Arthur, TX Sandersville Technical College, GA Fort Lauderdale, FL Laurel Business Institute, PA Lanier Technical College, GA Santa Fe Community College, NM Atlantic International University (AIU) - Le Cordon Bleu of Atlanta, GA Lansing Community College, MI Savannah Technical College, GA Houston, TX Le Cordon Bleu of Las Vegas, NV Laredo Community College, TX Schoolcraft College, MI Atlantic International University (AIU) - Le Cordon Bleu of Miami, FL Latter-Day Saints Business College, UT Scott Community College, IA London Le Cordon Bleu of Minneapolis/ Lincoln College-Normal (Midwest College Scottsdale Community College, AZ Atlantic International University (AIU) - St. Paul, MN of Cosmetology), IL Seminole Community College, FL Los Angeles, CA Lehigh Valley College, PA Lincoln Land Community College, IL Seward County Community College, KS Beauty Schools of America, FL McIntosh College, NH Little Priest Tribal College, NE Sitting Bull College, ND Bohecker College - Cincinnati, OH Mercy College of Northwest Ohio, OH Lord Fairfax Community College, VA South Arkansas Community College, AR Bohecker College - Ravenna, OH National Institute of Technology, OH Los Rios Community College, CA South Central College, MN Bon Secours Memorial, VA Orlando Culinary Academy, FL Luna Community College, NM South Plains College, TX Briarcliffe College - Bethpage, NY Paducah Technical College, KY Minnesota West Community and Technical Southeast Technical Institute, SD Briarcliffe College - Patchogue, NY Pennsylvania Culinary School, PA College, MN Southeastern Community College, IA Brooks College - Sunnyvale, CA Pima Medical Institute - Albuquerque, NM Montana State University - Great Falls Southern Maine Community College, ME Brown College, MN Pima Medical Institute - Chula Vista, CA College of Technology, MT Southwest Kansas Technical School, KS Brown Mackie College - Akron, OH Pima Medical Institute - Colorado Madison Area Technical College, WI Southwestern Indian Polytechnic Brown Mackie College - Atlanta, GA Springs, CO Madisonville Community College, KY Institute, NM Brown Mackie College - Boise, ID Pima Medical Institute - Denver, CO Manatee Community College, FL Spartanburg Community College, SC Brown Mackie College - Cincinnati, OH Pima Medical Institute - Las Vegas, NV Marion Technical College, OH Spokane Falls Community College, WA Brown Mackie College - Findlay, OH Pima Medical Institute - Mesa, AZ Merritt College, CA St. Francis Career College - Lynwood, CA Brown Mackie College - Ft. Wayne, IN Pima Medical Institute - Seattle, WA Mid Michigan Community College, MI St. Luke’s College, MO Brown Mackie College - Hopkinsville, KY Pima Medical Institute - Renton, WA Mid-South Community College, AR State Fair Community College, MO Brown Mackie College - Kansas, KS Pima Medical Institute - Tucson, AZ Mid-State Technical College, WI Surry Community College, NC Brown Mackie College - Louisville, KY Plaza College, NY Milwaukee Area Technical College, WI Terra Community College, OH Brown Mackie College - Merrill, IN RETS College, OH Minot State University - Bottineau, ND Texas State Technical College - Brown Mackie College - Miami, FL Saint Vincent Catholic Medical, NY Mission College, CA Sweetwater, TX Brown Mackie College - Michigan, IN Sanford-Brown College - Fenton, MO Mitchell Technical Institute, SD Texas State Technical College - Brown Mackie College - Moline, IL Sanford-Brown College - Hazelwood, MO Moberly Area Community College, MO Harlingen, TX Brown Mackie College - North Canton, OH Sanford-Brown Institute - Garden, FL Montana State University - Billings, The Christ College of Nursing and Health Brown Mackie College - North Scottsdale Culinary Institute, AZ College of Technology, MT Sciences, OH Kentucky, KY Specs Howard School, MI Montana Tech of the University of The Restaurant School at Walnut Hill Brown Mackie College - Salina, KS Springﬁ eld College - Benedictine, IL Montana - South, MT College, PA Brown Mackie College - South Bend, IN St. Francis Career College - Lynwood, CA Montcalm Community College, MI The University of Montana - Helena Brown Mackie College - Tucson, AZ St. Francis Career College - San Jose, CA Monterey Peninsula College, CA College of Technology, MT Brown Mackie College - Tulsa, OK State University New York College at Montgomery County Community Thomas Nelson Community College, VA California Culinary Academy, CA Brockport, NY College, PA Tri-County Technical College, SC California School of Culinary, CA Staten Island School of Nursing, NY Moraine Park Technical College, WI Trident Technical College, SC City College of Casselberry, FL Technical Career Institutes, NY Morton College, IL University of Akron-Wayne College, OH City College of Ft. Lauderdale, FL The Apprentice School, VA Mountain View College (DCCCD), TX University of Alaska - Bristol Bay, AK City College of Gainesville, FL The College of Westchester, NY Muscatine Community College, IA University of Alaska - Chukchi, AK City College of Miami, FL The French Culinary Institute, NY Muskegon Community College, MI University of Alaska - Interior/ Concordia Seminary, MO The Restaurant School, PA New Mexico State University at Aleutians, AK Concordia Theological Seminary, IN The Salter School, MA Alamogordo, NM University of Alaska - Kenai Peninsula/ Cooking & Hospitality Institute, IL Tri-State Business Institute, PA Navarro College, TX Kachemak Bay, AK Daymar College - Albany, NY Virginia College - Austin, TX Neosho County Community College, KS University of Alaska - Ketchikan, AK Daymar College - Chillicothe, OH Virginia College - Biloxi, AL New Mexico Junior College, NM University of Alaska - Kodiak, AK Daymar College - Jackson, OH Virginia College - Birmingham, VA North Dakota State College of Science, ND University of Alaska - Kuskokwim, AK Daymar College - Lancaster, OH Virginia College - Chattanooga, TN North Lake College (DCCCD), TX University of Alaska - Mat-Su, AK Daymar College - Louisville, KY Virginia College - Huntsville, AL North Metro Technical College, GA University of Alaska - Northwest, AK Daymar College - New Boston, OH Virginia College - Jackson, MS Northcentral Technical College, WI University of Alaska - Rural College, AK Daymar College - Newport, KY Virginia College - Mobile, AL Northeast Community College, NE University of Alaska - Sitka, AK Daymar College - Owensboro, KY Virginia College - Montgomery, AL Northeast Kansas Technical Center, KS University of Alaska - Tanana Valley, AK Daymar College - Paducah, KY Virginia College - Pensacola, AL Northeast Texas Community College, TX University of Arkansas Community College Daymar College - Rockport, IN Virginia College School, TN Northeast Wisconsin Technical at Morrilton, AR Daymar College - Scottsville, KY Virginia College Technical, AL College, WI University of Hawaii Kauai Community Denver School of Nursing, CO Watkins College of Art, Design, & Film, TN Northeastern Junior College, CO College, HI Draughons Junior College - Bowling Western Culinary Institute, OR Northern Maine Community College, ME Washington County Community Green, KY College, ME © 2009 Noel-Levitz, Inc. • www.noellevitz.com 19 Ofﬁ ces in: Iowa Colorado

Contact us at: 2350 Oakdale Boulevard Questions? Want additional information? Coralville, Iowa 52241-9702 We hope you have found this report to be helpful and informative. If you have questions or would like more information about the ﬁ ndings, Phone: please contact Julie Bryant, Noel-Levitz associate vice president of 800-876-1117 retention solutions, at 1-800-876-1117 or [email protected]. 319-626-8380 E-mail: [email protected] Web: www.noellevitz.com

About Noel-Levitz Noel-Levitz is a nationally recognized consulting fi rm that specializes in strategic planning for enrollment and student success in higher education. Each year, higher education executives from throughout the U.S. meet regularly with Noel-Levitz to accomplish their goals for student recruitment, marketing, student retention, and strategic enrollment management. Since 1973, Noel-Levitz has partnered with nearly 2,000 colleges and universities throughout North America. The fi rm offers consulting, custom research, benchmark data, innovative tools and technologies, side-by-side plan development and execution, and resources for professional development. Noel-Levitz has several offi ces across the U.S. For more information, visit www.noellevitz.com.

FFindind iitt oonline.nline. This report is posted online at: www.noellevitz.com/benchmark2009 Sign up to receive additional reports and updates. Visit our Web page: www.noellevitz.com/subscribenow