STATE OF FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES
ACCESS FLORIDA SYSTEM
TECHNICAL ARCHITECTURE OVERVIEW
ITN# - 03F12GC1
JUNE 1, 2012
STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Table of Contents 1.0 Background and Organization Overview ...... 1 1.1 Background ...... 1 1.2 Program of Service Specific Terms ...... 3 1.3 ACCESS Florida IT Organization and Activity Overview...... 6 1.4 Northwood Shared Resource Center ...... 7 2.0 Technical Overview ...... 8 2.1 Application Frameworks ...... 8 2.2 Databases Types ...... 9 2.3 Data Access Technologies ...... 10 2.4 Data Security ...... 11 3.0 ACCESS Florida System ...... 12 3.1 ACCESS Prescreening Tool ...... 14 3.2 ACCESS Web Application...... 16 3.3 My ACCESS Account ...... 19 3.4 My ACCESS Account Authentication & User Administration ...... 21 3.5 FLORIDA ...... 23 3.6 ACCESS Management System (AMS) ...... 28 3.7 ACCESS Document Imaging (ADI) ...... 31 3.8 Integrated Benefit Recovery System (IBRS) ...... 35 3.9 HP ExStream Software ...... 37 3.10 Power Tools ...... 39 3.11 ACCESS Florida KidCare ...... 41 3.12 ACCESS Online Applications ...... 44 3.13 Food for Florida (FFF) ...... 48 3.14 Food for Florida Volunteer and DHL Tracking ...... 51 4.0 ACCESS Customer Call Centers...... 52 5.0 ACCESS Florida System Batch Overview ...... 54 5.1 Batch Framework ...... 54 5.2 Backup Routines ...... 54 5.3 Batch Jobs ...... 55 6.0 ACCESS Florida System Interfaces ...... 56 ii | P a g e
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7.0 Key Statistics ...... 61 8.0 Application Hardware and Software ...... 63
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
1.0 Background and Organization Overview
1.1 Background The Department of Children and Families (DCF) impacts the lives of Floridians at a moment when their needs are greatest. DCF is responsible for managing the cash assistance program known as Temporary Assistance for Needy Families (TANF), Food Assistance (formally known as the Food Stamp Program) and Medicaid eligibility. This equates to more than $4 Billion1 in food assistance and cash assistance, and eligibility determination for the State of Florida’s $18 Billion2 Medicaid program. Customers in Florida use these various forms of assistance to provide the necessities for their families, while moving towards self-sufficiency.
The current public assistance eligibility mainframe system, known as FLORIDA, was implemented in 1992. It is transfer technology from the State of Ohio, and was originally designed in the early 1980s. Since 1992, DCF has relied almost completely on legacy technology centered on the FLORIDA mainframe system. It was designed to support an older service delivery model that consisted of face-to-face interviews conducted at local offices, a heavier reliance on data entry, and first-hand documentation with no self-service options for customers.
In 2004, DCF began to modernize its approach to administering cash assistance, food stamps, and Medicaid Programs. Known as Automated Community Connection to Economic Self-Sufficiency Florida, or ACCESS Florida, this new business model drastically changed the way DCF staff processes applications and manages caseloads, and how clients interact with DCF. DCF conducted a complete review of federal and state law and eliminated outdated, labor-intensive policies and practices which were not required and added little or no value to the process. The face-to-face interview requirement was eliminated, and verification requirements were simplified with a greater reliance on electronic verifications. Call centers were established to provide customers greater access to the Department to report changes in their household situation.
The initial ACCESS Florida efforts focused on streamlining workflows and simplifying policy with plans for enhanced technology at the foundation. Florida has experienced a food assistance caseload increase of 169 percent since initiating the modernization effort, mainly as a result of economic factors’ impact on families and individuals as the recession began to affect the caseload in April 2007.
The Department has met this expanding workload with the implementation of a variety of applications that increase efficiencies and support customer self-sufficiency through the use of technology. The technological changes which came with ACCESS Florida affected almost all aspects of customer intake and case management, beginning with a web-based application which could be submitted online using an electronic signature, and work management tools which helped move
1 FY 2009-10 actual food assistance benefits was $4,034,447,154 and cash assistance benefits were $166,095,940. 2 FY 2009-10 projected Medicaid spending was $17.9 Billion, serving 2.6 million people with projected future year increases (Select Policy Council on Strategic & Economic Planning, January 11, 2010)
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012 information from the customer application to the FLORIDA System. Other technologies were developed to support call center operations and the document management.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
1.2 Program of Service Specific Terms
Term Definition ACCESS Automated Community Connection to Economic Self-Sufficiency The Department's existing public assistance eligibility system, which includes the following applications and subsystems: FLORIDA, ACCESS Community Partner Internet Search, ACCESS Document Imaging, ACCESS Florida KidCare, ACCESS Florida Prescreening Tool, ACCESS Florida Web Application, ACCESS Integrity Online ACCESS System, ACCESS Knowledge Bank, ACCESS Management System, My ACCESS Account Florida Authentication and User Administration, Community Partners Tracking System, Data System & Reports System, Exceptions Management System, Extreme Notice System, FLORIDA, Food For Florida, Food For Florida Volunteer and DHL Tracking, Integrated Benefit Recovery System, My ACCESS Account, Quality Management System, Streaming Tools, Telephonic Interactive Voice Reponses, Quality Control System. ACD Automatic Call Distributer ADI ACCESS Document Imaging AHCA State of Florida, Agency for Health Care Administration AHCA Agency for Health Care Administration AMS ACCESS Management System API Application Programming Interface ARC Application Restart Control ARU Audio Response Unit ASPX Server-generated Web page that may contain VBScript or C# code BSAM Basic Sequential Access Method BTS Batch Terminal Simulator CAMS Child Support Enforcement Automated Management System CCC Customer Call Center CD Connect Direct COBOL Common Business Oriented Language COTS Commercial Off-the-Shelf Software CSE Child Support Enforcement CSS Cascading Style Sheets DASD Direct Access Storage Device DBMS Database Management Systems DCF Department of Children and Families DHL Global company used for providing logistical support to Food for Florida. DMS Department of Management Services DPS Document Processing Service The enforcement of business rules in FLORIDA by program selection-based screen Driver flow and processes (screens) that must be executed in sequence. EBT Electronic Benefits Transfer EBT Electronic Benefit Transfer
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Term Definition EDB Florida Eligibility Database EFA Emergency Food Assistance EJB Enterprise Java Bean ESS Economic Self Sufficiency FEMA Federal Emergency Management Agency FFF Food For Florida FHK Florida Healthy Kids FLODS FLORIDA Operational Data Store FLORIDA Florida Online Recipient Integrated Data Access System FTP File Transfer Protocol GB Gigabyte GSAM General Sequential Access Method HDAM Hierarchical Direct Access Method HIDAM Hierarchical Indexed Direct Access Method HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol, the underlying protocol used by the World Wide Web. IBRS Integrated Benefit Recovery System Internet Information Server - Microsoft's Web server that runs on Windows NT IIS platforms. IMS IBM Information Management System (mainframe hierarchical database) IMS Information Management System IP Internet Protocol IVR Interactive Voice Response J2EE Java 2 Platform, Enterprise Edition JAM Java Adapter for Mainframe JCL Job Control Language JDBC Java Database Connectivity JSF JavaServer Faces JSP JavaServer Pages Mass A change in tables/data/policy that may affect the entire or a significant portion of Change the caseload MFN MyFloridaNet MFS Message Formatting Services MMIS Medicaid Management Information System MVC Model-View-Controller NSRC Northwood Shared Resource Center ODBC Open Database Connectivity ORM Object-relational mapping OSAM Overflow Sequential Access Method Parallel A cluster of IBM mainframes acting together as a single system image Sysplex
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Term Definition QMS Quality Management System RAC Oracle Real Application Cluster RAC Oracle's Real Application Cluster IBM’s Resource Access Control Facility Security System Software for mainframe RACF security RDBMS Relational Database Management System SDX State Data Exchange SNA Systems Network Architecture - IBM's proprietary networking architecture SNAP Supplemental Nutrition Assistance Program SQL Structured Query Language SSL Secure Socket Layer SSN Social Security Number Struts Apache Jakarta Struts Framework TANF Temporary Assistance for Needy Families TB Terabyte TCA Temporary Cash Assistance TDF Telon Development Facility TM Transaction Manager A widely-used program that lets you scan an image (using a scanner ) directly into TWAIN the application. UI User Interface USPS United States Postal Service VSAM Virtual Storage Access Method XML Extensible Markup Language
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
1.3 ACCESS Florida IT Organization and Activity Overview The ACCESS Florida System application development and production support team is comprised of a combination of DCF staff and consulting resources as outlined below:
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1.4 Northwood Shared Resource Center State legislation creating the Northwood Shared Resource Center (NSRC), Chapter 2008-116, Laws of Florida, was passed on June 10, 2008, as part of the State’s efforts to consolidate data centers. Effective July 1, 2009, the NSRC was established. At that time, the Department of Children and Families transferred to the NSRC data center all of its current hardware, software, staff, contracted services and facility resources that performed data center management and operations, including security, backup and recovery, disaster recovery, system administration, database administration, job control, production control, print, storage, technical support, and managed services. Applications maintenance, operations and development activities remain within the Department.
As a primary data center the NSRC is a separate budget entity that is not subject to control, supervision, or direction of the Department of Children and Families in any manner, including, but not limited to, purchasing, transactions involving real or personal property, personnel, or budgetary matters. The NSRC is headed by an Executive Director with a board of trustees comprised of NSRC customer delegates.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
2.0 Technical Overview While the majority of the ACCESS Florida applications are “home grown,” the technology used to develop these systems has stayed fairly consistent. The primary or larger applications are Java- based with an Oracle database backend. However, there are also several .Net (C# and VB.Net) applications with a Structured Query Language (SQL) Server database backend within the environment.
2.1 Application Frameworks The ACCESS Florida Java applications are based upon a Model View Controller (MVC) architecture design pattern, and the .Net applications are use ASP.Net Web Forms.
The application framework is non-proprietary, and while most Java applications are based on the Struts, some applications have been developed using JavaServer Faces (JSF), Spring Framework and Enterprise Java Bean (EJB).
Model View Controller
The MVC architecture separates core data access functionality from the presentation and control logic that uses this functionality. Such separation allows multiple views to share the same enterprise data model, which makes supporting multiple clients easier to implement, test, and maintain. It also supports robust security measures, promotes reuse of code for multiple functions, and enables tuning for optimal performance.
The model represents enterprise data and the business rules that govern access to this data. Often the model serves as a software approximation to a real-world process, so simple real-world modeling techniques apply when defining the model.
A view renders the contents of a model. It accesses enterprise data through the model and specifies how that data should be presented. It is the view’s responsibility to maintain consistency in its presentation when the model changes. This can be achieved by using a “push” model, where the view registers itself with the model for change notifications, or a “pull” model, where the view is responsible for calling the model when it needs to retrieve the most current data.
A controller translates the interactions with the view into actions to be performed by the model. In a stand-alone graphical user interface client, user interactions could be button clicks or menu selections, whereas in a Web application, they appear as GET and POST HTTP requests. The actions performed by the model include activating business processes or changing the state of the model. Based on the user interactions and the outcome of the model actions, the controller responds by selecting an appropriate view.
The figure below displays a functional view of the MVC architecture.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Web Forms
The ACCESS .Net applications are based upon an ASP.Net Web Forms architecture. Web Forms are pages that users request through their browsers which form the user interface that gives web applications their look and feel. These pages are written using a combination of Hypertext Markup Language (HTML), server controls, and server code. When users request a page, it is compiled and executed on the server, and then it generates the HTML markup that the browser can render.
2.2 Databases Types The ACCESS Florida applications use a combination of the following two database types:
Hierarchical Database
Information Management System (IMS) is IBM’s joint hierarchical database and information management system with extensive transaction processing capabilities and is used by the FLORIDA mainframe. In IMS, the hierarchical model is implemented using blocks of data known as segments. Each segment can contain several pieces of data, which are called fields. The root segment is at the top of the hierarchy and child segments may be added underneath the root and each other.
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Relational Database Management System (RDBMS)
RDBMS is a database management system in which data is stored in tables and the relationships among the data are also stored in tables. The data can be accessed or reassembled in many different ways without having to change the table forms. ACCESS Florida web-based applications use Microsoft SQL Server and both Oracle Real Application Cluster (RAC) and non-RAC database environments.
Additionally, ACCESS Florida has an Operational Data Store named Florida Operational Data Store (FLODS), which maintains FLORIDA data in relational structure in order to provide 24 X 7 support for client and worker-facing web applications. The FLODS database has been designed to have two sets of tables suffixed with ‘A’ and ‘B’. Initially one set of tables (A tables) is loaded and synonyms are created to point to that set of tables. The next loading cycle will load the other set of tables and re-create the synonyms. This redundancy is required for a fail-safe and high availability database in order to support the consuming applications.
2.3 Data Access Technologies
Data access design elements address the need for the application to store and access data from shared or non-volatile (persistent) storage locations (as opposed to transient or session data). Database access in the ACCESS Florida applications is performed by:
Java Database Connectivity (JDBC) - an Application Programming Interface (API) that allows access across a wide range of databases.
Open Database Connectivity (ODBC) - a standard C programming language interface for accessing Database Management Systems (DBMS). It is designed to be independent of database systems and operating systems.
Hibernate - is an Object-relational mapping (ORM) library for the Java language, providing a framework for mapping an object-oriented domain model to a traditional relational database.
Stored Procedures - are subroutines available to applications that access a relational database system. A stored procedure is actually stored in the database data dictionary.
TopLink - is an ORM package for Java developers. It provides a framework for storing Java objects in a relational database or for converting Java objects to Extensible Markup Language (XML) documents.
Overflow Sequential Access Method (OSAM) - is an IMS-specific access method that optimizes the I/O channel program for IMS access patterns
Virtual Storage Access Method (VSAM) - is an access method for IBM's mainframe operating system, z/OS. VSAM succeeded and expanded upon an earlier Indexed Sequential Access Method.
Basic Sequential Access Method (BSAM) - is an access method to read and write datasets sequentially.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
General Sequential Access Method (GSAM) – is an access method to read and write a sequential dataset.
2.4 Data Security The confidentiality of data is crucial to DCF and ACCESS Florida. Due to the sensitive nature of the client-submitted data, the federal partner interface data, and medical information within the system, security is of the utmost importance. Data is protected from unauthorized viewing while it is in transit between client and server systems. Most applications are only accessible within the DCF intranet, and the client-facing applications are secured using Secure Socket Layer (SSL) encryption to prevent sensitive information from unauthorized access while it is in transit over the Internet.
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3.0 ACCESS Florida System The ACCESS Florida System is a collection of applications that have been developed and integrated over the past 20 years. Together they comprise public-facing systems, worker-facing enterprise systems, workgroup systems, and back-office supporting systems.
The following diagram depicts a high level view of the application and server interfaces of the ACCESS Florida System:
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
3.1 ACCESS Prescreening Tool The ACCESS Florida Prescreening Tool is a stand-alone, public-facing, web-based application. It provides a quick and easy, high-level or preliminary eligibility assessment for potential DCF clients and households for public assistance programs such as food assistance, cash assistance, low or no cost health care, and help paying Medicare premiums. The client answers seventeen (17) questions and the system uses basic eligibility logic to determine whether their household may be eligible for benefits. The Prescreening Tool supports English, Spanish, and Creole languages.
Application Framework
The Prescreening Tool application is a web-based Java 2 Platform, Enterprise Edition (J2EE) application running on BEA WebLogic / Linux servers with an Oracle 11g relational database. The Prescreening Tool does not interface with any other applications. The application performs customized logging for technical information.
The following diagram is a high-level architecture of the Prescreening Tool application:
Presentation Layer
The presentation layer runs on the client workstation and is browser-based. The Prescreening Tool is compatible with a variety of industry standard browsers, e.g., Internet Explorer, Safari, Chrome, Mozilla, etc. Data validation is implemented using lookup/reference tables and custom-coded validations. Business rules are enforced by processes that need to be executed in sequence.
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Security Layer
Anyone with access to the Internet can access the ACCESS Florida Prescreening tool. There are no login or password requirements.
Data Layer
The Prescreening Tool captures user-entered data and stores it in a relational database. DCF uses Oracle 11g on Linux servers and a RAC environment to house the primary databases and tables associated with Prescreening. Due to the nature of the application, the Prescreening Tool production application stores only minimal data on a continual basis.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
3.2 ACCESS Web Application The ACCESS Web Application, or WebApp, is the front door to the Department’s Economic Self- Sufficiency Services program. It allows customers to apply for benefits from any location with Internet access. Individuals in need of assistance can apply for benefits at times and locations convenient to them, outside of traditional office hours, and in locations such as their homes, libraries, or community partners instead of having to complete paper applications.
Because the application process is extensive, users may need to exit their benefits application and return at a later time. WebApp allows the users to create a password that is associated with their unique benefits application number. Recent enhancements to WebApp include the ability for customers to select the type of benefit they would like to apply for and to only respond to questions that pertain to their selection. This includes a redirect prompt for customers who only wish to apply for Medicaid for children using the Florida Healthy Kids application. There are also links to helpful and required forms for applicants.
Additionally, DCF works with external partners who have developed their own benefits application systems as part of their workflows. In an effort to reduce double entry, WebApp also has an Electronic Application Interface. This interface allows other third party groups to utilize their own on-line application for their customers to apply for various community resources, including public assistance. Data is then transmitted to DCF as a web service using a schema that matches our WebApp. Once the data is received by DCF, it is treated like any other benefit application received through the system.
The Web App application supports English, Spanish and Creole languages.
Application Framework
WebApp is a web-based application with an Oracle 11g relational database. Data entered into the WebApp is later used in the ACCESS Management System and the FLORIDA mainframe. The application runs on BEA WebLogic / Linux servers and uses a variety of technologies, including: Java/J2EE, Struts, Hibernate, Guice, JavaScript, HTML, and Cascading Style Sheets (CSS).
The following diagram is a high-level architecture of the ACCESS Web Application:
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Presentation Layer
The presentation layer runs on the client workstation and is browser-based. The WebApp is compatible with a variety of industry standard browsers, e.g., Internet Explorer, Safari, Chrome, Mozilla, etc. Data validation is implemented using lookup/reference tables as well as custom data validation. Business rules are enforced by a selection-based screen flow implementation that enables or disables modules, screens, screen sections and fields.
Security Layer
When a customer submits a benefits application, a unique application ID is generated and provided to the customer. The application prompts the customer to create a password (protected by 64-bit encryption) for authentication. The Application ID and customer-selected password can be used to log in to the Web Application process and complete an unfinished application at a later time. This temporary User ID and Password are stored in an encrypted Oracle database.
Data Layer
The ACCESS WebApp captures user-entered data and stores it in the highly optimized relational database. DCF uses Oracle 11g on Linux servers and a RAC environment to house the primary databases and tables associated with WebApp. Data is accessed using Hibernate, Stored Procedures and JDBC.
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The WebApp production application uses the primary ACCESS production database – ACCESSP. This database has approximately 634 tables, 111 files and 621 Gigabyte (GB). All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance.
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3.3 My ACCESS Account At the heart of the self-service model, the My ACCESS Account is to public assistance what on-line banking is to a financial institution. This web-based application allows customers easy access to their public assistance case information. It is a secure system that uses an authentication application to ensure confidentiality and data security.
My ACCESS Account allows customers to review their benefits, submit a change to their current case, apply for additional assistance, complete a review on-line, view a copy of their notices, upload documents that the Department needs to determine eligibility, view their current and past benefits, check on appointments, keep abreast of their next review dates, view the reason their case is pending, and print their own temporary Medicaid card or request a replacement card. Customers can use the My Account system to sign-up and receive email notifications when notices related to their accounts are created. The email notification advises customers that a new notice has been generated and is available for online viewing. Customers who do not sign-up for this new method of notification receive paper notices via United States Postal Service (USPS).
In addition, there are also views to My ACCESS Account for Medicaid providers and community partners. The provider view allows Medicaid service providers the ability to view Medicaid information. The community partner view of My ACCESS Account allows eligible community partner agencies to inquire about the status of a customer’s application. This encourages community partner agencies to assist their customers in applying for public assistance to help individuals and families reach self-sufficiency while obtaining potential wraparound services.
Application Framework
The My ACCESS Account application is a web-based application with an Oracle 11g relational database. The application runs on BEA WebLogic / Linux servers and uses a variety of technologies including: Java/J2EE, JSF, Struts, Hibernate, JavaScript, and HTML. My ACCESS Account primarily uses data from the FLODS database; therefore, the information displayed is one day old. If the client makes changes in the My ACCESS Account system, the changes will not be available to view until the following day. They have to be processed by FLORIDA and loaded back into FLODS during the nightly batch cycle. The date of the information, the last FLODS refresh date, is displayed at the top of the screen. The application also interfaces with the ACCESS Web Application, My Account Authentication and ACCESS Management System (AMS).
Process control is accomplished by the sequential progression of applications through various stages and the sequential execution of batch processes.
Automated messaging for exception handling/messaging/logging and customized logging for technical information is included.
Presentation layer
The presentation layer is browser-based, designed and tested for Microsoft Internet Explorer. Presentation layer for the My ACCESS Account application is built using JSF. Data validation is
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012 implemented using custom coded validations, and business rule enforcement is controlled using processes that are executed in sequence.
Security Layer
The My ACCESS Account system relies on the My Account Authentication system. Further detail is provided in Section 2.4.
Users accessing the Provider View are first authenticated against State of Florida, Agency for Health Care Administration (AHCA’s) Medicaid provider system and then directed to the provider view of My Account.
Data Layer
The My ACCESS Account application primarily uses FLODS. In addition to FLODS, the application uses the primary ACCESS production database – ACCESP database, which is an Oracle 11g RAC environment. Data is accessed using Hibernate, TopLink, Stored Procedures and JDBC.
The ACCESSP database has approximately 634 tables, 111 files and 621 GB. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance.
Audit records from the AMS system are stored in the AMSAUD database, which has 14 files, 8 tables and 70 GB of data.
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3.4 My ACCESS Account Authentication & User Administration My ACCESS Account Authentication and User Administration is a single application with two distinct interfaces: The Authentication portion of the application is used by the public to authenticate their self-service My ACCESS Account information. The User Administration interface is used by DCF workers to view, and sometimes, update a client’s authentication information. This User Administration interface is used primarily by call center staff when clients contact the Department and is accessed through AMS.
The My ACCESS Account Authentication system is used by clients to create their self-service accounts. This is achieved by validating specific information against the client’s case data to ensure the account creation is valid. Password reset functionality can be achieved by successfully answering security questions identified at account creation, or by having a temporary password sent to the client's email address.
Application Framework
The My ACCESS Account Authentication and User Administration application is a web-based application that uses both Oracle 11g Microsoft SQL relational databases. The application runs on Windows Internet Information Server (IIS) web servers and uses a variety of technologies including: .Net (ASP.Net, C#.Net, ADO.Net), JavaScript, and HTML. Process control includes scheduled Data & Reports batch extracts. Exceptions are reported using automated messaging and supported by customized logging for technical information.
Presentation Layer
The presentation layer is browser-based. The Authentication user interface is compatible with a variety of industry standard browsers, e.g., Internet Explorer, Safari, Chrome, Mozilla, etc. The User Administration user interface is designed to work with Microsoft Internet Explorer. Data validation is implemented using custom coded validations and business rules are enforced by processes that must be executed in sequence.
Security Layer
My ACCESS Account Authentication - Security is used to maintain current users (suspend inactive accounts), and provide customer self-reset and forgot password capabilities as well as provide for maximum login attempts/automatic lockout capability. User ids and passwords are maintained in a secure SQL database.
User Administration – Role-based access to the system is controlled through the AMS. AMS authenticates users through a seamless handshake with the User Administration application.
Selected worker and client activities, including profile modifications and login details, are audited. The audit level may be modified and customized by system administrators.
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Data Layer
The My ACCESS Account Authentication and User Administration application uses both Microsoft SQL Server and Oracle 11g database environments. Data is accessed using SQL, T-SQL, Stored Procedures and JDBC.
The Microsoft SQL Server Database used to store the Production Authentication information has approximately 29 tables and is 8,744 MB. The production application also uses the primary ACCESS production database – ACCESSP. This database has approximately 634 tables, 111 files and 621 GB. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance. Additionally, the FLODS database is also used by the system.
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3.5 FLORIDA FLORIDA is the legacy mainframe system containing the business rules, workflow, and interfaces for the public assistance programs. The system was originally designed and operated as an integrated public assistance and Child Support Enforcement (CSE) system for 20 years. In January 2012, the Department of Revenue’s Child Support Enforcement Automated Management System (CAMS) was implemented. This signaled the first step in the separation and shutdown of the CSE portion of the mainframe. In June 2012, the Department is scheduled to complete the shutdown of the CSE portion of the mainframe.
Application Framework/Architecture FLORIDA is an on-line and batch system written in COBOL, and uses an IMS database. It contains over 9 million lines of code, (approximately 1,600 programs, which includes approximately 470 on- line interactive programs). The system has approximately 4,700 users per day executing anywhere from 4 to 15 million transactions a day. FLORIDA is available from 7:00 a.m. to 7:00 p.m. Monday through Friday and during select weekend hours.
Approximately 1,200 of the batch programs are written in COBOL, and around 65 are written in EZtrieve Plus. The programs are executed using batch jobs created using Job Control Language (JCL) and JCL Procedures (PROCs). Batch Cycle Scheduler is Computer Associates CA-7 Job Management system with CA-11 Restart and Tracking system. All FLORIDA IMS batch programs are programmed to be Checkpoint Restartable in order to recover and restart from a failure point. The automatic restarts are supported by BMC ARC utility. The ARC utility also enables the system to do Checkpoint pacing that optimizes the Application Program Checkpoint frequency. Configuration Management is handled by Computer Associates’ Endevor product.
The primary development environment for the application’s COBOL and EZTRIEVE programs is the TSO/ISPF/PDF facility; for Online programs it is the Telon Development Facility (TDF). The development environment supports debug, test, and analysis tools that include the Compuware Xpediter, IBM BTS, Compuware Abend-Aid, and Compuware File-AID for IMS. JCLPREP is used to enforce JCL and JCL PROC standards. REXX language programs are written to support relatively simple utilities. Compuware STROBE tool is used for performance analysis of individual programs, and transactions in the test and production environments.
The FLORIDA system has multiple IMS development regions, UT, U2, and U3, where all development and unit testing activities are performed. The IMS system test regions, ST, S2, and S3, are used to perform system integration testing in collaboration between the development staff and the Program Office staff. The program offices use the A1 region to perform User Acceptance Testing. The release region, R1, is used for staging the user-accepted changes for implementation in the monthly release to the production environment. The development and testing regions run on the FLIF logical partition of the Sysplex. The IMS training region is used to provide training on the FLORIDA applications for DCF workers. The training region has its own testing region, T2 and a production-training region, T3.
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FLORIDA is comprised of several major components: Application Entry History Data Exchanges Auto Update Maintenance Help Screens Authorization Mass Change On-line Manuals Benefit Issuance Periodic Reporting Reference Files Benefit Recovery Quality Assurance Training Region Client Notices and Reporting Security Standard Filing Unit Caseload Maintenance Eligibility Management Archive Determination and Client Registration Maintenance Benefit Calculation Comprehensive Public Assistance Medicaid Interface Scheduling Interfaces
Presentation Layer
End-user interaction with the FLORIDA system is through secure BLUEZONE Terminal (Seagull Software) 3270 Terminal Sessions or Personal Computer 3270 Emulation sessions.
The FLORIDA Online Transaction Screens are formatted using IMS Message Formatting Services (MFS) control blocks. There are over 700 online screens that have been created using Computer Associates’ Telon Application Generator that generates the COBOL and IMS MFS Source Code.
Security Layer
FLORIDA has role-based access controls which use IBM’s Resource Access Control Facility (RACF) and the application’s Security Maintenance module. Initial authentication and course authorization is performed through the RACF to provide the user id, password, and high level data group and application access. The Security Module of the public assistance application provides more granular access controls that enable and disable modules, screens, screen sections, and fields.
Data Layer
The FLORIDA system uses an IMS high-performance, hierarchical DBMS from IBM.
The FLORIDA IMS databases primarily use Hierarchical Direct Access Method (HDAM) and Hierarchical Indexed Direct Access Method (HIDAM) hierarchical database access methods using OSAM and VSAM access methods. It also uses GSAM and BSAM type of access methods when accessing regular sequential datasets. In addition, some interfaces use flat files as intermediate data stores.
The transaction processing environment is IMS Transaction Manager (TM).
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FLORIDA System Hardware Configuration
FLORIDA mainframe environment is an IBM Parallel Sysplex. A Sysplex provides centralized control of, and data sharing across, all processors in the Sysplex. While the current Sysplex configured by the NSRC contains three machines, only two of those support the FLORIDA system. The third machine support’s Department of Health’s Women Infant and Children (WIC) program. The two DCF-related machines are as follows:
1. IBM 2098-V05 consists of five central processors and one zIIP engine configured with two internal coupling facilities. This machine serves as the platform for the test Sysplex which consists of two test LPARs and two test coupling facilities. Also on this machine are five production LPARs and two production coupling facilities. One of the production LPARs hosts the production FLORIDA online and part of the production FLORIDA batch system. Three of the production LPARs host other production and nonproduction database back- ends. The remaining production LPAR hosts the NSRC network. The zIIP engine is used extensively by the Florida Safe Families Network (FSFN) DBMS. 2. IBM 2086-430 consists of four central processors configured with three LPARs. Two of the LPARs are used for operating system and subsystem installation and testing. The third LPAR is used for FLORIDA production batch work and ad hoc reporting as well as all FLORIDA nonproduction test and development.
The Sysplex includes local and remote connectivity to both Internet Protocol (IP) and Systems Network Architecture (SNA) networks and encompasses over 21,000 devices (terminals, PC workstations, and printers) connected to this processor complex. The current FLORIDA direct access storage device (DASD) requirement is approximately 2.5 to 3 TB for OS, databases and other non-tape files. There are currently over 175,700 datasets of undetermined size on tape.
The following diagram depicts the Sysplex environment:
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FLORIDA System Software Environment The software environment is an IMS transaction-processing environment. Computer Associates’ CA-TELON is used for code generation, with supporting COBOL 390. FLORIDA application software maintenance and system enhancements use the following tools:
BMC-ARC - Application Restart Control is an IMS utility that facilitates the automatic restart of abnormally terminated IMS Batch Programs. This eliminates the need to specify the IMS Checkpoint ID in the restarting JCL. In addition, it performs CHECK-POINT Pacing, optimizing the checkpoint process enhancing the system performance. Computer Associates CA-1 Tape management System – Automates tape management tasks while ensuring protection against the inadvertent destruction of tape files. Computer Associates CA-7 - Batch Cycle Scheduler. The flow of jobs in the batch cycles are controlled using triggers and dependencies between jobs and events (such as the arrival of dataset through the network). Computer Associates CA-11 - Batch job restart and tracking facility. Automatically determines the step in which to restart an abnormally ended (abended) job. Performs step
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restarts/reruns with no JCL changes and performs data set and catalog maintenance during restart/rerun setup. Computer Associates Easytrieve PLUS - Software tool/compiler which is used to create reporting programs and data file processing programs. Computer Associates Endevor - Software configuration manager used for controlled sign- outs, updates, and promotion of software code resources. Computer Associates MVS/PC TELON case tools - CASE (computer aided software engineering) tool used to generate online and batch COBOL programs and IMS/MFS formats for online programs. Computer Associates Xpediter – Program debugging tool. Compuware Abend-Aid – Used to view, modify, allocate and copy files with various access methods and to perform searches and updates of partitioned data sets. Compuware File-Aid IMS XPERT - File-Aid for IMS which is used to view, modify, extract, load, and initialize IMS Databases. IBM COBOL - Cobol compiler IBM IMS - IMS Hierarchical Database Management System. IMS Data Communication System is the IMS transaction manager. The IMS transaction manager performs management and execution of all online transactions and batch message programs. IBM JCL - Job Control Language for batch jobs and procedures. IBM REXX - Programming Language under TSO/ISPF. IBM VSAM - Virtual Sequential Access Method for creating/maintaining/accessing files and databases using sequential and direct access methods. DirectConnect – Facility that supports secure data transfer between computers. Strobe – Performance measurement tool which provides detailed information regarding application and system programs, helping to fine tune them. SMTP – Simple Mail Transport Protocol
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3.6 ACCESS Management System (AMS) The AMS is a web front end application to the FLORIDA mainframe. The development of this system began in 2003/2004 with the vision that the FLORIDA mainframe would remain the “engine” behind it, maintaining the business logic and array of system interfaces already in existence. The goal was to build a case management portal for staff that would be a web friendly environment and increase efficiency and accuracy. Several AMS modules have been completed.
First, was the installation of the client registration module, which greatly streamlined the process used by administrative staff to match customers and case numbers based on demographic data. This module replaced approximately ten FLORIDA screens requiring manual entry with a process that is mostly automated and in an intuitive web environment.
Next, was the completion of the work management module. This module created integrated inbox functionality for tracking applications, reported changes, additional benefit requests, and redeterminations; and automated workload assignment for some functions. This module also replaced an existing system, thereby decreasing the number of independent systems staff had to use to complete their work.
The latest AMS module is application entry. This module will allow case processors to match data provided by the customer in the web application against data already in the FLORIDA system. Staff will review in AMS and when appropriate upload the information to FLORIDA. The result will be decreased data entry by staff thereby increasing efficiency while decreasing data entry errors. The AMS application entry module is currently being rolled-out region by region throughout the state and will be completely implemented by the end of the year.
Although AMS integrates client-entered data from the WebApp and data from the FLORIDA mainframe, FLORIDA continues to be the system of record containing the official master file for the client eligibility process.
Application Framework
The AMS application is a web-based application with an Oracle 11g relational database. The application runs on BEA WebLogic / Linux servers and uses a variety of technologies including: Java/J2EE, JSF, Struts, Hibernate, JavaScript, HTML, CSS. AMS connects and executes transactions on the FLORIDA mainframe using IMS Connect. IMS Connect is an application program interface product of IBM and enables access to mainframe transactions from AMS and other web applications.
The following diagram is a high-level architecture of the AMS application:
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Presentation Layer
The presentation layer is browser-based, designed and tested for Microsoft Internet Explorer. Presentation layer for AMS application is built using JSF. Data validation is implemented using Lookup/Reference Tables and custom-coded validations. Business rules are enforced by processes that need to be executed in sequence.
Security Layer
AMS has role-based access controls. Authentication is performed through the FLORIDA System RACF using IMS Connect to validate the user id. Application level access is controlled through FLORIDA system user profile, worker type, and security levels. Additional AMS level security and role-based access enables and disables modules, screens, screen sections and fields.
Selected and critical work activities are audited and the audit level may be modified and customized.
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Data Layer
The AMS application captures user-entered data and stores it in the highly optimized relational database. DCF uses Oracle 11g on Linux servers and a RAC environment to house the primary databases and tables associated with AMS. Data is accessed using Hibernate, TopLink, Stored Procedures, and JDBC.
The AMS production application uses the primary ACCESS production database – ACCESSP. This database has approximately 634 tables, 111 files, and 621 GB. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance. Additionally, the FLODS database is heavily used by the AMS system.
Audit records from the AMS system are stored in the AMSAUD database, which has 14 files, 8 tables and 70 GB of data.
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3.7 ACCESS Document Imaging (ADI) ADI is the tool used by staff to collect, index, and file documents critical to verification and eligibility determinations. The ADI application allows staff, including call center staff, virtual access to customer records and the ability to store electronic copies of documents, rather than paper case files. From the customer’s perspective, the Department went paperless in 2007.
Staff with appropriate security credentials accesses the ADI application directly from their workstations and through an interface with AMS, giving staff the ability to view documents without having to log directly into ADI. To help ensure accurate indexing, documents are indexed with demographic data from FLORIDA, which is retrieved and loaded into an ADI Oracle database on a daily basis. A project is currently underway to add new barcode reader functionality that will allow the automatic indexing of bill tracking related verifications from medical and pharmacy providers. There are currently over twenty-three (23) TB of images on-line and immediately available to staff, and the system is growing at a rate of one (1) TB every six weeks.
While clients cannot view their documents after they have been indexed in the system, they have the ability to see a list of indexed documents associated with their case. Additionally, clients can upload documents directly into the ADI through the My ACCESS Account application.
The following diagram shows the workflow associated with the ADI application:
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Application Framework
The ADI application is a custom-developed application made up of several distinct components:
Document Viewer – An intranet web-based application used to view, index, and search documents. This component also contains a reporting module and user management such as user creation, password resets, workgroup creation, and administration. o Written and maintained in C#.Net and VB.Net (Visual Studio 2008). o The application uses the Atalasoft COTS software. ESS Scan – A desktop application used to scan and index documents. o Written and maintained in C#.Net and VB.Net (Visual Studio 2008). o Each desktop installation uses the Leadtools COTS software. o The application is compatible with scanners that are 100% TWAIN compliant. File Mover - Moves scanned documents from local machines to DCF district inbound folders. o Written in C#.Net. Document Processor Service – Moves documents from different district inbound folders to central location in a centralized, consolidated data center HP Polyserve environment
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o Written in C#.Net. o Creates XML metadata and writes to Oracle database o The service maintains a copy in local folders for six days. Workload Manager - Runs on the server and identifies worker availability and assigns documents to workers for indexing to a preset limit (up to 25 maximum at any given time). o Written in C#.Net. PDF Grabber – Used by server administrators to create scanner threads (updates databases with scanner details and their associated folder locations). o Written in C#.Net.
The following diagram details the ADI architecture:
Security Layer
ADI uses a custom authentication system built as a part of the application. Users are added and roles assigned using a system administration user interface within Document Viewer. Although a worker’s user id is the same as the FLORIDA RACF id, the system does not use RACF for authentication. The user id and passwords are stored in an encrypted Oracle database table.
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Data Layer
The ADI application captures user-entered data and stores it in a highly optimized relational database. DCF uses Oracle 11g on Linux servers and a RAC environment to house the primary databases and tables associated with ADI.
The ADI production application has approximately 102 tables, 81 files and 326 GB in the Image Database, and the Polyserve environment has over 65 Million files and over 23TB of data. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance.
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3.8 Integrated Benefit Recovery System (IBRS) The IBRS system is designed to facilitate and aid in the recovery of public assistance benefits issued to customers found to be ineligible for benefits.
Application Framework
IBRS is a web-based Java/J2EE based application used to create, manage, and process Benefit Recovery claims for public assistance. Business objects that implement the business rules reside in the application server tier and are available to the client tier. The business logic resides on a BEA WebLogic application server, incorporating server-side EJB technology.
IBRS maintains interface connectivity to the FLORIDA system via WebLogic JAM, which is an Advanced Program-to-Program Communication (APPC)-based API for a two-way request-response communication process between the Java application and the IBM Mainframe.
The following diagram provides a high-level architecture of the IBRS system:
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Presentation Layer
The web tier is responsible for data presentation, processing a user request through a request handler, event and response approach. This tier is implemented with JSP, XML, and Java in BEA WebLogic application server.
The client can be any computer running a HTML - compliant web browser.
Security Layer
Authentication is spread over the web tier, the application server tier, and the data server tier. The web tier requests authentication, EJB business components in the application tier authenticates the request for access to system functions, and then cache stores the authentication information for instant access. User requests are authenticated using the FLORIDA RACF system. EJB components communicate with RACF through BEA Weblogic JAM. User login activity details are also persisted on the MS SQL Server 2000 database for application-level security access and control.
There is an FTP interface between the two systems (the IBRS DB and the FLORIDA System DB) for large data transfers.
Data Layer
A SQL Server 2000 database provides access to enterprise benefits and IBRS application data through a MS SQL Server gateway. The IBRS application has 231 tables and is 24.5 GB.
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3.9 HP ExStream Software As part of eligibility determination the Department is federally mandated to notify clients at various stages of the application process. To complete this task, the Department has implemented the HP ExStream Enterprise Document Automation software. ExStream is a COTS product the Department uses to transform the notices generated by the FLORIDA mainframe into user friendly and Department standard formats.
Documents or Notices are generated by the FLORIDA, IBRS, and AMS sent to the ExStream software for processing, and subsequently transferred via FTP to Pitney Bowes for printing and mailing through the United States Postal Service.
A nightly batch process transmits approximately 70,000 to 100,000 notices for printing and mailing. Notices can be printed in English, Spanish or Creole, based upon client selection. Daily, a few hundred notices are also printed by DCF workers using AMS and handed to customers at service centers.
When My ACCESS Account clients request to see their notices, ExStream generates the notices on demand through web services. The on-demand, web-service notice creation was developed as a cost reduction effort to prevent the Department from having to store the documents in PDF format. On average, 19,000 notices a day are viewed by customers via this method.
Below is a diagram of the batch process:
FTP FLORIDA
Exstream Server
Java FLORIDA FTP Consolidator Processes
FTP FTP AMS Pitney Bowes AMS Process USPS Printing & Mailing IBRS FTP Process
FTP IBRS
Application Framework
The HP ExStream tool is a COTS product that does not have a public or worker-facing front-end. The software is only accessed by logging into the Windows server where the product is installed.
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Security Layer
The tool is limited to those users (developers and system administrators) with access to the server hosting the product.
Data Layer
The HP ExStream product uses the primary ACCESS production database – ACCESSP. This database has approximately 634 tables, 111 files and 621 GB. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance.
Details of all notices created are stored in an Oracle history database. Additionally, a history of the version control of all changes to notices templates/publications is maintained separately in an Oracle database. These two databases provide the ability to reproduce a previously formatted/printed notice without storing an image of the original notice.
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3.10 Power Tools The twelve Power Tools, sometimes call Streaming Tools, are written in Visual Basic, and are small utilities installed on desktop PCs in order to make employee use of FLORIDA more efficient. The tools automate certain FLORIDA tasks that may be tedious or repetitive. Rather than replacing FLORIDA functionality, they assist users in the use of the FLORIDA system.
Some are screen scraping tools, some are used to facilitate data entry, and several automatically take data in one system and ‘stream’ the data into the FLORIDA system.
– CLRC Power Tool This tool was designed to make the FLORIDA CLRC (Running list) screen function more like a word processor. The user can enter free-form text; selecting, cutting, and pasting with assistance from a mouse. When complete, the tool automatically formats the comments to fit on CLRC screen and saves them. Additionally, staff can save customized text (boilerplate language) for later use. – PA Letters Power Tool This tool uses the AIAP (Absent Parent) and AFEI (Employment Information) screens to generate verification letters. The letters are automatically populated with the proper information, eliminating the need to generate these forms manually. – QA Navigation Power Tool Quality Assurance workers have a need to quickly navigate through the many FLORIDA screens that might be associated with a case. The QA Navigation Power Tool lets users access almost any screen in two clicks or less; usually without typing any other navigation parameters. – Data Exchange Power Tool Correctly completing the AFMI (Monthly Unearned Income) and AFEI (Employment Information) screens with new or updated information can be a time-consuming process. The Data Exchange tool scans through all the user’s pending Data Exchange responses, and displays them in a list, similar to Microsoft Excel. From this list, the user can update the AFMI or AFEI screens, enter Data Exchange response codes, and browse through pending Data Exchange responses. – Web Application Power Tool The ACCESS Web Application allows clients to complete their application on a PC, rather than on a paper form. The data added by the client is stored in an Oracle database. Once the client has submitted their application, an Economic Self-Sufficiency (ESS) worker uses a Power Tool to “stream” this information into FLORIDA. This removes the need to retype information that the client has provided. – AWAA UserID Tool Due to the way the AWAA screen is designed, many users are forced to copy and paste their user id potentially dozens of times a day. When you click the AWAA UserID button, this power tool will populate any userid fields that still need entries made in them. – Intake Specialist Power Tool This Power Tool is designed to help intake specialists determine if a case is red track or green track. It allows staff to search for any current public assistance sanctions, CSE narratives, or
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both. The search can be done by public assistance case, SSN, or name. It then obtains the necessary data from various screens and presents them in a standard format. – Caller ID Power Tool This power tool automates the process that call center workers perform when verifying a caller’s identity. It collects demographic and case data from several screens, and presents them in a separate window. This information is then used by the worker to verify that the caller is who they claim to be. – SUNCAP Power Tool This tool, only available for use by designated SUNCAP staff, creates and authorizes a food- stamp-only case based on data provided in the State Data Exchange (SDX) file. It is used primarily for individuals who are already receiving regular food stamp benefits, but can be used to create cases when the batch job cannot due to errors in the individual’s SDX record. – KidCare Power Tool This tool is designed to stream information into the FLORIDA system from the ACCESS KidCare system, and it is only available for use by designated KidCare staff. – EDB Power Tool AHCA sends a data exchange file containing individuals who match certain Medicaid category criteria to DCF via secure FTP. The PowerTool is used to match the individuals in this file against the FLORIDA database of OPEN individuals to determine if they have a Medicare number. Matches are updated with correct Medicare number, name, date of birth, sex, and Part A and Part B begin and end dates. – MMC (Medicaid for Children between 1 and 17) MMI (Medicaid for Children under 1) PT-MEDS-AD (Medicaid for Disabled Adults) PowerTool Modeled after the EDB Power Tool, this tool will automatically execute the appropriate Florida transaction driver and authorizes benefits.
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3.11 ACCESS Florida KidCare ACCESS Florida KidCare application, or KidCare, is a web-based application used to manage and process applications for Medicaid/Health Insurance Coverage for children of low-income families.
Client applications are received from FHK, a quasi-governmental organization that administers the KidCare program and provides health insurance for children from low income families. FHK filters the applications and routes those that are potentially eligible for Medicaid to the DCF KidCare application process. These applications are then sent to the FLORIDA mainframe where Medicaid eligibility is determined. Once the application is processed, the results are grouped and electronically transferred via secure FTP back to FHK during the nightly batch cycle.
All applications received from FHK are verified against FLORIDA cases by matching against the FLODS database.
Application Framework The KidCare application is a web-based J2EE application running on Tomcat instances, and interacts through a Power Tool with a specialty driver in the FLORIDA mainframe. The application allows workers to view and update KidCare application data using JSP. The KidCare applications that do not need any worker intervention and those that the worker completes are automatically streamed into the FLORIDA mainframe system using the KidCare Power Tool (see Section 2.11 for additional details on the Power Tool).
Special KidCare functions were developed on the FLORIDA mainframe using an application driver that displays a limited number of screens and includes a custom KidCare-specific application entry screen. This driver runs a special eligibility determination process that is customized for KidCare.
The following diagram is a high-level architecture of the KidCare application:
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Presentation Layer
The presentation layer is browser-based, designed and tested for Microsoft Internet Explorer. All remaining layers, used for business rules enforcement, data validation, data access, and process control are implemented on the server. The process control is also partly implemented in the user interface by means of a navigational design.
Security Layer
KidCare workers have separate user-ids and passwords maintained by the application in an encrypted Oracle database
Data Layer
The KidCare application captures user-entered data and stores it in the highly optimized relational database. DCF uses Oracle 10g on Linux servers to house the primary database and tables associated with KidCare. The KidCare production application has approximately 59 tables, 72 files
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3.12 ACCESS Online Applications The ACCESS Online Applications are a collection of small applications accessed through a central web portal.
– ACCESS Integrity Online Application The ACCESS Integrity Application (also known as Front Fraud Protection) has been developed to assist DCF fraud investigators in managing fraud referrals. It is a statewide data collection application for ACCESS program integrity referrals. When a DCF staff member, processing applications for assistance in FLORIDA, feels a request for assistance is fraudulent, the user completes a FLORIDA fraud referral screen and the information is fed into the ACCESS Integrity application on a nightly basis. There is also capability that supports investigators manually adding cases that are referred through other sources, and imbedded reporting functionality. – ACCESS Knowledge Bank This application provides access to an online version of the ACCESS Knowledge Bank, with an Online Policy Manual, Transmittals and Clearances, Questions & Answer, and a “Tip of the Day” documents to optimize or improve case processing. – Community Partners Tracking Application The Community Partners Tracking Application is provided to facilitate entering and maintaining information on DCF’s Community Partners. The application enables DCF clients to identify (search for and print a list of) Community Partners that may help them with the application and eligibility determination process without having to go to a DCF office. Also, AMS uses the community partner tables to aid workflow determinations when routing applications that come from a Community Partner. The application is used by community partner liaison officers to report and track community partners. – Community Partner Internet Search Internet-facing component of the Community Partner Tracking Application that allows potential or existing DCF clients to search for Community Partner locations in addition to a DCF office. – Data and Reports Application The Data and Reports Application obtains data extracts from many applications (FLORIDA, AMS, and Document Imaging) in formats that allow users to create or obtain reports for managing, tracking, and planning for their business needs. Data and Reports is used to report ACCESS program data as well as the work and caseload data by state, region, circuit, and county administrative unit. It facilitates the production of daily, weekly, monthly and annual reports as well as statistical reports. Reports are also produced to show workload generated in other applications and program areas. The Data and Reports Application was developed to assist users at all levels of DCF by providing reports on pending work assignments and performance measures. – Exceptions Management Application The Exceptions Management Application supports the management and manual processing of exceptions to automated process changes that are executed in FLORIDA. Exceptions occur when cases are blocked from automated processing. The exception case extracts come from many programmatic sources processed during FLORIDA processing (e.g., Social Security
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Administration, FLORIDA Retirement file, Medicaid Ex-Parte, Passive Pier processing, Refugee Assistance Processing, UCST Case Closures). The application allows for identification of individuals requiring immediate benefits eligibility determination based on information received from other agencies. – Quality Management System The QMS was developed to support quality assurance in the issuance of public assistance benefits. A monthly extract from the FLORIDA system provides a random sample of cases, based upon the extract requirements provided by Quality Assurance management. In addition, QMS provides QA staff the ability to manually add reviews as desired. It also allows for multiple layers of data segregation that permit several layers of standard (routine) and specialized (custom) reporting. QMS tracks Tier 1 case reviews and Tier 2 validations of eligibility determination actions completed by the ACCESS staff. The system produces the identification of error trends in eligibility determination, determines error payment accuracy and creates performance, validations, and corrections due reports. – Quality Control Application The Quality Control Application is a management tool designed to help DCF administer the Food Stamp Program. It is a Federally-mandated audit application used to determine if Florida recipients are receiving the proper benefit amounts. QC is managed by the Quality Management Team. Quality Management's primary responsibility is to review case files in order to determine the state's active and negative error rates. – User Administration The User Administration application controls the authentication and authorization for the ACCESS Online applications. Authorized users are added to the User Administration application before they can sign into any of the ACCESS Online Applications.
The following diagram depicts the high-level functional architecture of the ACCESS Online Applications:
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Application Framework
While several distinct applications make up the ACCESS Online Application, they have all been developed using the same framework. They are based on the Web Forms architecture implementation using C#.NET and IIS. Automated messaging, exception handling, messaging and logging functions are handled on the server side.
Presentation Layer
The user accesses an ASPX page. The programming logic behind the page contains rules and validations and renders the HTML for the user. Core technologies involved include C#.NET, IIS stack, Internet Explorer 8, JavaScript and HTML 4. Data validation is enforced through both web- forms and on the server-side. There is web server and database business rule enforcement. Exception handling is performed on the server side.
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Security Layer
The User Administration application is used for the authentication and authorization of users. Distinct user tables are maintained by application administrators with each sub-application requiring specific authorization at one of four levels of security: Read Only, Standard User, District Contact, or Administrator. Levels are progressive but may mean something different on a per sub- application basis.
User ids and passwords are stored in encrypted SQL server tables.
Data Layer
The ACCESS Online Applications uses a Microsoft SQL Server environment that is accessed via ODBC. There are several databases associated with the ACCESS Online Applications with over 500 tables and over 340 GB. The tables are indexed and have been designed to enforce uniqueness on the tables and to provide for optimal performance.
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3.13 Food for Florida (FFF) The FFF was created as the State’s Emergency Food Assistance (EFA) application after the destructive 2004/2005 hurricane seasons. FFF is a stand-alone application to capture and process application data and transmit the data to FLORIDA for processing.
The system features multiple modules that include a client facing self-service application that allows clients to pre-register (apply) for benefits over the Internet, a disaster service site worker module that allows DCF staff to review and approve or deny applications, and issue EBT cards for approved applications, as well as a function to allow for the processing paper applications. In addition, the FFF central module features a broad range of functions that include administrative functions to manage disasters, disaster areas, service site locations and users in addition to the capabilities for the backroom processing of paper based applications (paper or image). The FFF system functions in unison with the mainframe FLORIDA system for case creation, benefit calculation, and issuance through the EBT vendor interface.
In 2010, the Department built an interface with the Federal Emergency Management Agency (FEMA) that allows the public to submit EFA applications to FFF through FEMA’s disaster assistance website.
Application Framework
The FFF application is a web-based J2EE application running on Tomcat /Linux servers. The application is available on workstations and wireless mobile devices on the Internet or the Intranet.
FFF is supported by a batch application that mimics the step-by-step processes that simulate the FLORIDA creation and processing of an EFA Application.
FTP – receive application files from EFA front end. Validate/sort process of the EFA records. Batch client registration/clearance. Batch application entry. Batch standard filing unit. Batch eligibility determination/benefit calculation. Batch authorization.
The EFA batch process is a series of programs that are executed in a batch environment that only requires the FLORIDA IMS control region to be available (the ONLINE Message region may stay down). The process runs during the nightly batch cycle or during the online hours.
The COBOL/IMS programs run as “Transaction Oriented Batches” to invoke existing programs that are invoked by the EFA driver. The inputs to the process are the files provided by the EFA front- end system. Upon validation of the file to ensure format, data validity and completeness, the file is provided to the EFA batch process to perform the FLORIDA functions Client Registration, Application Entry, SFU, ED/BC, and Authorization.
The following diagram is a high-level architecture of the FFF system.
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Internet FFF HTTP HTTP FLODS Oracle DB
Firewall, BlueCoat Firewall, & IDS/IPS Radware WebServices HTTP
DB Link HTTPS FFF Central
FEMA FFF Oracle DB
FTP Batch Jobs Workers FLORIDA
HTTPS Connect Direct
JP Morgan
Presentation Layer
The presentation layer is browser-based, designed and tested for Microsoft Internet Explorer. All remaining layers, used for business rules enforcement, data validation, data access, and process control are implemented on the server. The process control is also partly implemented in the user interface by means of a navigational design.
Security Layer
Food for Florida workers have separate user-ids and passwords maintained by the application in an encrypted Oracle database since the processing of the data occurs by batch, and most of the FFF workers are temporary and/or volunteers, the requirements to create numerous, temporary RACF user ids is avoided.
Data Layer
The FFF application captures user-entered data and stores it in the highly optimized relational database. DCF uses Oracle 10g on Linux servers for the FFF database. The FFF production
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012 application has approximately 140 tables, 17 files and 5 GB in the FFF database. All databases have indexes that have been designed to enforce uniqueness on the tables and to provide for optimal performance.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
3.14 Food for Florida Volunteer and DHL Tracking The Food for Florida Volunteer and DHL Tracking System is designed as a place where volunteers can register to assist in the delivery of services in the event of a disaster. After they have registered, volunteers are able to sign in and edit/update their information and view their history/current assignments. Management staff is able to use the system to generate reports. The system also permits DCF staff to sign into the Food for Florida application and submit daily reports.
Application Framework
The FFF Volunteer and DHL Tracking system is accessible through either the intranet or Internet during a declared disaster. It is a C#.Net application running on IIS / Windows Servers with a SQL Server database.
Presentation Layer
The presentation layer is browser-based, designed and tested for Microsoft Internet Explorer. Data validation is in both the web forms, and server side, with business rules enforced on the server side and in the database. The process control is also partly implemented in the user interface by means of a navigational design.
Security Layer
Secure user authentication is embedded as a part of the application. Authorized users are maintained in the application by a User Administrator function built into the application.
Data Layer
The FFF application captures user entered data and stores it in a SQL Server database – Volunteer. The application has 35 tables and is 4.44 MB.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
4.0 ACCESS Customer Call Centers The technology used to support the ACCESS Customer Call Centers (CCC) located in Miami, Jacksonville, and Tampa has been outsourced to a third-party vendor. A managed Automatic Call Distributer (ACD) and Audio Response Unit (ARU) encompass the two major portions of the CCC system.
The hosted ACD service provides intelligence to the call routing and call management plan. When the ARU determines that a caller requires a CCC agent interaction, it will bridge the caller over the DCF/DMS MyFloridaNet (MFN) connection to the appropriate ACD system located at each of the ACCESS call centers. The ACD also provides the CCC agent with additional knowledge about the caller via a screen-pop. The screen-pop contains the information originally collected by the ARU before the call requested to be transferred to the agent.
While the call centers are staffed during extended business hours, the ARU system provides customers 24x7 toll-free access to information about their public assistance case status, status of a reported change, eligibility and benefit information, lists of documents received within last 75 days, verification items required to process an application or reported change, appointment details, and other ACCESS Program information. ARU information is provided to the customers in English, Spanish and Creole.
The following network diagram gives an overview of the CCC technology:
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DCF’s Supporting Technology for the ARU
Client input is interpreted by the vendor’s ARU system, which resides outside the DCF network. The ARU servers use stored procedures to access the DCF Oracle databases and retrieve client information to provide the response to the client inquiry. This connection between the vendor and the ARU database is via a VPN tunnel. The demographic and benefits data used in this process is extracted from FLORIDA and loaded into the ARU Oracle database tables on a nightly basis.
Security
Customers access their public assistance information by entering their Date of Birth and Social Security Number or ACCESS Number. The ACCESS Number is a unique number that is assigned when the customer submits an application via the web. Customers can also access their reported change information by entering their unique reported change confirmation number.
Data
The ARU database design has two sets of identical tables suffixed with ‘A’ and ‘B’. Initially one set of tables (A tables) is loaded and synonyms are created so the ARU application uses that version of the ARU tables. The next loading cycle loads the second set of tables and re-creates the synonyms. This redundancy provides a fail-safe and high-availability database in order to support the 24x7x365 ARU applications.
The ARU database is an Oracle 10g environment that is accessed using stored procedures. The ARU database has around 170 tables, 107 files and 125 GB. The tables are indexed and have been designed to enforce uniqueness on the tables and to provide for optimal performance.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
5.0 ACCESS Florida System Batch Overview The Florida mainframe has a long history of batch application processing. Over 1,500 batch processes are critical because they support core business processes that are inherently batch- oriented. These batch processes have been optimized to perform high-volume, repetitive tasks. Even today as new functionality is added to ACCESS Florida systems, one or more new batch applications may be created for updating information, consolidating data, generating reports, printing documents, and performing other non-interactive tasks that must complete reliably within certain business deadlines. FLORIDA batch processing tools provide the fault tolerance and scalability required for high-volume processing.
The batch programs and processes in the ACCESS Florida system are designed to run without human intervention, with the exception of on-demand batch programs. CA-7 (used for the mainframe) and Autosys (used for the open systems) are used as the batch scheduling tools to automatically run scheduled batch jobs, backup procedures, and interface programs. Reports, which are part of the scheduled run, are produced without any operator intervention.
5.1 Batch Framework The batch processes consist of individual COBOL and Java programs that are arranged in logical groups called run cycles and run inventories. These run cycles and run inventories are either scheduled to process information on regular intervals (daily, weekly, monthly, yearly) through the CA-7 and Autosys schedulers or are initiated on an “on-demand” basis. Certain dependencies may exist within the run cycles and run inventories. Therefore, in some instances, the order in which the run cycles and run inventories are initiated is significant. The batch jobs automatically create a log or a message when they run that is posted as a status message to a management dashboard. These logs contain program statistics and/or error messages.
Batch programs use control data and parameter files to control processing. Parameters must be updated before the scheduled start of a batch run and before the operator may enter an on-demand run for processing.
The NSRC is responsible for performing the nightly operational tasks for the ACCESS Florida System, which includes running and monitoring all batch job processing as specified by the Department. NSRC operators also manually submit on-demand batch runs. Re-running scheduled processes or reports is handled in the same manner as an on-demand run. All the ACCESS Florida System batch jobs (except for the real-time jobs) are scheduled to process after business hours beginning after 6:00 P.M.
5.2 Backup Routines Back-up routines are established to prevent a loss of information and allow recovery of data. The NSRC is responsible for backing up all data as specified by the Department. Data backup is scheduled to process after business hours beginning after 6:00 P.M.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
5.3 Batch Jobs There are approximately 1,200 FLORIDA mainframe batch processing jobs and 137 batch processing jobs supporting other applications. They are outlined below:
System Count Area Supported FLORIDA 40 Application entry FLORIDA 143 Archive maintenance FLORIDA 36 Auto update FLORIDA 153 Benefit issuance FLORIDA 93 Benefit recovery FLORIDA 96 Case maintenance FLORIDA 39 Client notices FLORIDA 66 Scheduling FLORIDA 218 Data exchange FLORIDA 32 FLODS FLORIDA 133 Reporting FLORIDA 86 Other AMS 70 General Operational Usage AMS 24 Supplemental Payment Summaries Food For Florida 16 General Operational Usage Other 27 General Operational Usage
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
6.0 ACCESS Florida System Interfaces ACCESS Florida System interfaces are designed to transfer data between the ACCESS Florida system and internal and external entities in batch and real-time/near real-time. Data transfer reduces data redundancy and keeps all systems up-to-date. The following is a list of the ACCESS interfaces:
Interface Interface Agency Interface Method Complexity Description Frequency Name Type with MMIS overall MMIS Overall Records AHCA EFT Complex AHCA-->FL Records Detail Daily Detail Report Report file file Medicaid Medicaid Identification Identification Card EFT Complex FL-->AHCA AHCA Daily Card Intercept Intercept Records file Records file Medicaid Medicaid Eligibility EFT Complex FL-->AHCA AHCA Eligibility Daily Records file Records file Medicaid Medicaid Third Third Party EFT Complex FL-->AHCA AHCA Party Liability Daily Liability Report file Report file
MMIS Report EFT Complex FL-->AHCA AHCA MMIS Report file Daily file
Medicaid Medicaid Third Third Party Party Liability Liability EFT Complex FL-->AHCA AHCA Daily Batch Control Batch Control Report Report Emergency Emergency MIC MIC Reports EFT Complex FL-->AHCA AHCA Daily Reports file file MMIS MMIS Reconciliation Reconciliation EFT Complex AHCA-->FL AHCA Monthly Batch Control Batch Control Report Report MMIS Third MMIS Third Party EFT Complex AHCA-->FL AHCA Weekly Party Liability Liability MMIS Process MMIS Process Summary EFT Complex AHCA-->FL AHCA Weekly Summary Report Report MMIS MMIS HMO/Part EFT Complex AHCA-->FL AHCA Weekly HMO/Part B B MMIS HMO/Part B MMIS HMO/Part Process EFT Complex AHCA-->FL AHCA B Process Weekly Summary Summary Report Report
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Interface Interface Agency Interface Method Complexity Description Frequency Name Type with
BENDEX EFT/ Twice Moderate FL-->AHCA AHCA BENDEX DATA DATA CD Monthly
BENDEX BENDEX Requests to EFT/CD Moderate AHCA-->FL AHCA Monthly Requests to SSA SSA SDX DATA/ SDX DATA/ EFT/CD Moderate FL-->AHCA AHCA Yearly RECON RECON SDX DATA EFT/CD Moderate FL-->AHCA AHCA SDX DATA Daily Medicare Medicare BUY-IN BUY-IN "A" EFT/CD Moderate FL-->AHCA AHCA Monthly "A" DATA DATA Medicare Medicare BUY-IN BUY-IN "B" EFT/CD Moderate FL-->AHCA AHCA Monthly "B" DATA DATA Medicare Medicare BUY-IN Semi- BUY-IN "A" EFT/CD Moderate FL-->AHCA AHCA "A" DATA Annual DATA Medicare Medicare BUY-IN Semi- BUY-IN "B" EFT/CD Moderate FL-->AHCA AHCA "B" DATA Annual DATA 8019 Third 8019 Third Party Party Liability EFT/CD Moderate FL-->AHCA AHCA Daily Liability DATA DATA QMB QMB OUTREACH OUTREACH EFT/CD Moderate FL-->AHCA AHCA Monthly DATA DATA Medicaid Medicaid Waiver Waiver Billing EFT/CD Moderate FL-->AHCA AHCA Bi-Weekly Billing File File Medicaid Medicaid Billing EFT/CD Moderate FL-->AHCA AHCA Monthly Billing Data Data Cartridge BEST file Moderate FL-->AHCA AHCA BEST file On Request Tape Project FL<-- DMS/OSST/WAG DCF/WAGES EFT/FTP Complex Daily Independence >WAGES ES MATCH DATA UNEARNED IRS FORM Internal Revenue EFT/FTP Moderate FL<-->IRS INCOME DATA Monthly 1099 Request Service (IRS) (IRS 1099) Office of Vital Death match EFT/FTP Moderate OVS-->FL Death file weekly Statistics (OVS) Enumeration Birth EFT/FTP Complex OVS-->FL OVS Monthly @birth file Beneficiary Social Security Twice data exchange EFT/FTP Moderate SSA-->FL Administration BENDEX DATA Monthly - response (SSA)
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Interface Interface Agency Interface Method Complexity Description Frequency Name Type with Beneficiary BENDEX data exchange EFT/FTP Moderate FL-->SSA SSA Monthly Requests to SSA - request Beneficiary SSA-->FL- Twice EFT/FTP Moderate SSA/IRS BEER DATA Earnings IRS Monthly State data SDX DATA / EFT/FTP Complex SSA-->FL SSA Daily exchange DAILY State data SDX DATA/ exchange - EFT/FTP Complex SSA-->FL SSA Monthly LEADS LEADS State data SDX DATA/ exchange - EFT/FTP Complex SSA-->FL SSA Monthly TREASURY Treasury State data SDX DATA/ exchange - EFT/FTP Complex SSA-->FL SSA Yearly RECON RECON State data exchange - EFT/FTP Complex SSA-->FL SSA SDX DATA/COLA Yearly Cost of Living adjustments State verification SVES (WTPY) SSI EFT/FTP Moderate SSA-->FL SSA Daily exchange / 40 HIST/40 QRTRS quarters State Verification exchange EFT/FTP Moderate SSA-->FL SSA SVES (WTPY) Daily (Social Security Number) Prisoner data PRISONER EFT/FTP Moderate SSA-->FL SSA Daily exchange MATCH DATA 40 QUARTERS 40 Quarters EFT/FTP Moderate SSA-->FL SSA Daily DATA SSA Death EFT/FTP Moderate SSA-->FL SSA SSA DEATH FILE Monthly match EFT/ SOLQ - SVES State on-line Very Real-time FL<->SSA SSA (WTPY) SSI Real-time query Complex (APPC) HISTORY DATA SSA-->FL-- SS5 data file SS5 file EFT/FTP Moderate SSA/OVS Daily >OVS (pass through)
Veterans Public Assistance information Recipient Department of and duplicate EFT/FTP Complex FL<->DOD Information Quarterly Defense (DOD) participation System (PARIS) across states file
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Interface Interface Agency Interface Method Complexity Description Frequency Name Type with TOP (Treasury Food and Benefit Recovery Very Offset EFT/CD FL-->FNS Nutritional TOP - Weekly Weekly Complex Program)/FN Services(FNS) BRS Update S TOP (Treasury Food and Benefit Recovery Very Offset EFT/CD FNS-->FL Nutritional TOP - FNS Bi-Weekly Complex Program)/FN Services(FNS) Collections File S TOP Benefit Recovery (Treasury Food and TOP - Annual Very 3 Offset EFT/CD FL-->FNS Nutritional Certification / Complex times/year Program)/FN Services(FNS) Pre-Offset S process Department of DOC interface EFT/FTP Complex DOC<-->FL Offender data Monthly Correction(DOC) Food and Matched Disqualificati Very EFT/CD FL<->FNS Nutritional disqualified food Monthly on Complex Services(FNS) stamp file Private Very Collection EFT/FTP FL<-->PCC Vendor Collections Monthly Complex Contractor (PCC) FL<-- Department of Recoup Lottery EFT/FTP Complex Monthly >Lottery Lottery payments Department of Payroll EFT/FTP Complex FL<-->DFS State Payroll Monthly financial services Department of Economic State Employee State wages EFT/FTP Complex DEO->FL Weekly Opportunity data (DEO) Un- employment EFT/FTP Complex DEO->FL DEO UC data Weekly compensation New hire EFT/FTP Complex DEO ->FL DEO New Hire Weekly EFT/ Department of Driver’s Real-time Driver’s license Complex FL<->DMV Motor Vehicles On Request license (web verification (DMV) services) Department of Florida Florida EFT/FTP Moderate DMS-->FL Management Weekly retirement retirement Services Child Support Department of Payments and Enforcement EFT/FTP Complex FL<-->DOR Revenue (DOR) Daily sanctions (CAMS) CAMS Florida Public Assistance Department of Daily Fraud cases EFT/FTP Complex FL-->FDLE Fraud cases; Law Enforcement Weekly benefit recovery (FDLE)
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Interface Interface Agency Interface Method Complexity Description Frequency Name Type with Electronic Very FL<-- EBT EFT/FTP JPMorgan benefits Daily Complex >JPMorgan transfer(EBT) FL<-- Department of Benefit Very EFT/FTP >Comptrol Financial Services Benefit Issuance Monthly issuance Complex ler (DFS) Northwest FL<-- regional data Child school LEARNFARE EFT/FTP Moderate Monthly >NWRC center/Departme attendance nt of Education SOLQ Quality FL-->QC DCF Internal – QC AUDIT/WAGES/ Monthly EFT/FTP Moderate Control System System DE Weekly UNREVIEWED Data exchange AMS DCF (internal FSFN/FLORID Very FL <-> for eligibility Real Time / framewor with FSFN A Complex FSFN calculation for Daily k System) child Florida Healthy KIDCARE EFT/FTP Complex FHK-->FL Child Medicaid Daily KIDS EFT/ External Electronic ACCESS Web Complex vendors -- External Vendors Real-time application application Service >FL MyAccess Provider EFT/Real Very ACCESS<- Account - provide View/Gold AHCA Real-time -time Complex >AHCA view and Gold card card request MIPPA SSA-- MIPPA EFT/FTP Complex SSA Daily application >ACCESS applications Public service ACCESS-- EFT/FTP Moderate PSC Lifeline data Daily commission >PSC EFT/ External Client External Vendors Web Moderate vendors -- Benefits data Daily Verification (Tracfone) Service >FLODS
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7.0 Key Statistics The information below is intended to give some context to the size and capacity of the ACCESS Florida environment. Some of the numbers and percentages have been rounded.
Counts of Individuals by Program:
Period Duplicated Unduplicated TANF SNAP Medicaid Medically Needy Total Jan. 2012 94,274 3,326,576 2,672,156 1,175,292 7,268,298 4,643,732 Feb. 2012 94,217 3,354,352 2,687,702 1,182,443 7,318,714 4,676,312 Mar. 2012 94,099 3,383,156 2,697,796 1,192,474 7,367,525 4,701,511 Average 94,197 3,354,695 2,685,885 1,183,403 7,318,179 4,673,852
Counts of Households by Program:
Period Duplicated Unduplicated TANF SNAP Medicaid Medically Needy Total Jan. 2012 45,255 1,809,303 1,434,985 767,825 4,057,368 2,514,466 Feb. 2012 45,156 1,826,564 1,444,687 772,437 4,088,844 2,534,529 Mar. 2012 45,372 1,840,928 1,449,825 778,330 4,114,455 2,549,047 Average 45,261 1,825,598 1,443,166 772,864 4,086,889 2,532,681
Applications and Reviews Processed by Program:
Medicaid/Medically Period TANF SNAP Total Needy/Refugee Assistance Jan. 2012 40,682 405,477 549,886 996,045 Feb. 2012 38,942 408,484 609,933 1,057,359 Mar. 2012 38,776 401,730 629,416 1,069,922 Average 39,467 405,230 596,412 1,041,109
Client Notice Generated *
Originated Nightly Weekly Monthly From: FLORIDA 70,000 20,000 500,000 AMS 25,000 IBRS 45,000 Totals 95,000 20,000 545,000 * Numbers have been rounded
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ACCESS Web Application and My ACCESS Account On-Line Application Submission
New Reviews/ Additional Period Changes Total Applications Redeterminations Benefits Jan. 2012 271,563 162,847 59,428 43,893 537,731 Feb. 2012 215,872 117,009 48,534 33,015 414,430 Mar. 2012 234,289 148,737 53,159 37,181 473,366 Average 240,575 142,864 53,707 38,030 475,176
New Applications – Count of applications received via the Web Application system. These applications may be applying for one or more benefit type. Reviews Redeterminations – Count of applications received to renew a client’s benefits. These applications may be applying for one or more benefit type. Changes – Count of the number of changes clients have submitted to existing application. These changes may consist of an update to an applicant’s household, address, etc. Additional Benefits – Count of the number of clients submitting applications for additional benefits to those they are currently receiving. These applications may be applying for one or more benefit type.
FLORIDA Mainframe:
The FLORIDA mainframe executes, on average, 216.28 transactions per second, where as a transaction is defined as requiring an average of 2,284,642 machine instructions, 49.50 database inquiries, and 3.36 database updates.
General Application Statistics:
Document Scanning: 53,000 documents (170,122 pages) are Indexed into the ADI each day Of those, an average of 42,000 documents are scanned by DCF staff and 11,000 are faxed to the department
My ACCESS Account: 79% of all open FLORIDA cases that currently have a registered My ACCESS Account Approximately 95,000 clients sign-in to the system a day (M-F)
ACCESS Customer Call Centers
May 2012 Counts Action 3,073,981 Calls Received 3,048,623 Calls Connected to the ARU 1,608,421 Calls Transferred to an Agent 67% Received Busy Signal upon Transfer
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
8.0 Application Hardware and Software The information below is an excerpt from the Department’s Application Inventory. Certain information has been modified or excluded from this document due to the nature of the information. The terms Supported and Unsupported in the tables below corresponds to whether the software remains covered by the vendor’s mainstream support. The Department may have software support contracts in addition to a vendors standard support agreements.
ACCESS Prescreening Tool Application Description A quick and effective way for customers to find out if their household might be eligible for help buying food, cash assistance, low or no cost health care, or help paying Medicare premiums. Business Impact Number of Users Unknown User Base Citizens of Florida and Community Partners Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Eclipse 3.3 3.3 Supported Layer My Eclipse 6.0 6.0 Supported Java 1.5 Supported Database Layer Oracle 11g Supported Hardware Server Type Server Name Hosted Operating System Production Web and SCFLZAF1 NSRC Linux Redhat 5 Application SCFLZAF2 (Supported) Server Database server RACP1, RACP2, NSRC Linux Redhat 5 RACP3, RACP4 (Supported) Test Web and ESS3 NSRC Linux Redhat 5 Application (Supported) Server Database server RACD1 NSRC Linux Redhat 5 RACD2 (Supported) Development Web and ESS3 NSRC Linux Redhat 5 Application (Supported) Server Database server RACD1 NSRC Linux Redhat 5 RACD2 (Supported)
ACCESS Florida Web Application Application Description An intranet/internet application that allows recipients and applicants to complete an electronic application for Food Stamps, Cash Assistance, Medicaid and Nursing home and Medicaid Coverage. Business Impact Number of Users 1,500 >
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ACCESS Florida Web Application User Base Citizens of Florida, Community Partners Age of Application 4 - 6 years Application Nature Agency Development / Agency Maintenance
Platform Software Version Status Application Eclipse 3.3 3.3 Supported Layer MyEclipse 6.0 6.0 Supported Java 1.5 Supported Database Layer Oracle 11g Supported Hardware Server Type Server Name Hosted Operating System Production Web and SCFLZAF1 NSRC Linux Redhat 5.5 Application SCFLZAF2 (Supported) Server Weblogic 9.2 (Unsupported) Database server RACP1, RACP2, NSRC Linux Redhat 5.5 RACP3, RACP4 (Supported) Test Web and ESS3 NSRC Linux Redhat 5.5 Application (Supported) Server Weblogic 9.2 (Unsupported) Database server RACD1 NSRC Linux Redhat 5.5 RACD2 (Supported) Development Web and ESS3 NSRC Linux Redhat 5.5 Application (Supported) Server Weblogic 9.2 (Unsupported) Database server RACD1 NSRC Linux Redhat 5.5 RACD2 (Supported)
My ACCESS Account Application Description Used by Department of Children and Families (DCF) clients to access their own personal data. My Account application shows the status of the account, pending verification list, appointment information, detailed information about the status of the benefit, and benefit history information. Business Impact Number of > 1,500 Users User Base Citizens of Florida, ACCESS Management System (AMS) Users, Community Partners, Providers Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status
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My ACCESS Account Application Eclipse 3.3 Supported Layer My Eclipse 6.0 Supported Java 1.6 Supported Database Layer Oracle 11g Supported Hardware Server Type Server Name Hosted Operating System Production Application SCFLZMYACCT1 NSRC Linux Redhat 5.4 Server SCFLZMYACCT2 (Supported) SCFLZMADPS1 Weblogic 9.2 (Unsupported) Database Server ORADB1 NSRC Linux Red Hat 5 (Supported) Test Application SCFLZMYAMS7 NSRC Linux Redhat 5.3 Server (Supported) Weblogic 9.2 (Unsupported) Database Server DB-DB1 NSRC Linux Red Hat 5 (Supported) Development Application SCFLZMYAMS7 NSRC Linux Redhat 5.3 Server (Supported) Weblogic 9.2 (Unsupported) Database Server DB-DB1 NSRC Linux Red Hat 5 (Supported)
My ACCESS Account Authentication & User Administration Application Description Authenication and user administration modules for My Account users. Business Impact Number of 1,500 > Users User Base Department of Children and Families (DCF) Clients & Staff Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Visual Studio 2008 Supported Layer .Net Framework 2.0 Supported Database Layer SQL Server 2005 Unsupported
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My ACCESS Account Authentication & User Administration Hardware Server Type Server Name Hosted Operating System Production Application SCFMZZ100 NSRC Windows Server Server SCFMZZ116 2003 SE SCFMZZ117 (Unsupported) Database Server SCFMZP303 NSRC Windows Server 2003 SE (Unsupported) Test Application SCFMZDND1 NSRC Windows Server Server 2003 SE (Unsupported) Database Server SCFMZRSQLDEV NSRC Windows Server 2003 SE (Unsupported) Development Application SCFMZDND1 NSRC Windows Server Server 2003 SE (Unsupported) Database Server SCFMZRSQLDEV NSRC Windows Server 2003 SE (Unsupported)
Telephonic Interactive Voice Resonse (IVR) Application Description The Telephonic IVR is part of the Economic Self Sufficiency (IVR) modernization initiative to improve service delivery and to allow ESS to function effectively and efficiently. The IVR is available to customers 24 hours per day; 7 days per week. Customers are able to receive information about their benefits, scheduled appointments and required pending information. Business Impact Number of Users 1,500 > User Base General Public/Citizens of Florida Age of Application 4 – 6 years Application Nature Vendor developed and maintained. The Department supplies the data through secure database connections. Platform Software Version Status Application Layer PL/SQL 10 Supported Database Layer Oracle 10g Supported Hardware Server Type Server Name Hosted Operating System Production Database Server ESSDW NSRC Linux Red Hat 5 (supported) Test Database Server DB-DEV1 NSRC Linux Red Hat 5 (supported) Development Database Server DB-DEV1 NSRC Linux Red Hat 5 (supported)
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Florida On-line Recipient Integrated Data Access System (FLORIDA) Application Description Provides public assistance eligibility determination. Business Impact Number of Users 1,500 > User Base FLORIDA system employees, Partnering Agencies, Integrated Benefit Recovery System (IBRS) Users Age of Application 15 > years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Common Business- 4.2.0 Supported Layer Oriented Language (Cobol) for z/OS JCL R9V6 Supported C-list z/OS 01.12.00 Supported Eztrieve 5.1 Supported Telon 5.1 Supported Endevor 15.0 Supported (not a complete list) Database Layer Integrated 11 Supported Management System (IMS) Hardware Server Type Server Name Hosted Operating System Production Mainframe IBM Z10 NSRC IBM z/OS 1.12 (Supported) Test Mainframe IBM Z890 NSRC IBM z/OS 1.12 (Supported) Development Mainframe IBM Z890 NSRC IBM z/OS 1.12 (Supported)
ACCESS Management System (AMS) Application Description Provides a web based interface for the Client Registration, Work Flow Management and Application Entry portion of the FLORIDA mainframe. Employees are able to initiate the transfer of the data into the FLORIDA system. Business Impact Number of Users 1,500 > User Base ACCESS employees Age of Application 4 - 6 years Application Nature Agency Development / Agency Maintenance
Platform Software Version Status
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ACCESS Management System (AMS) Application Eclipse 3.3 3.3 Supported Layer My Eclipse 6.0 6.0 Supported Java 1.5 Supported Database Layer Oracle 11g Supported Hardware Server Type Server Name Hosted Operating System Production Web and SCFLZAMS1 NSRC Linux Redhat 5.5 Application SCFLZAMS2 (Supported) Server SCFLZAMS3 Weblogic 9.2 SCFLZAMS4 (Unsupported) Database server RACP1, RACP2, NSRC Linux Redhat 5.5 RACP3, RACP4 (Supported) Test Web and SCFLAMS-ACC NSRC Linux Redhat 5.5 Application (Supported) Server Weblogic 9.2 (Unsupported) Database server RACD1 NSRC Linux Redhat 5.5 RACD2 (Supported) Development Web and SCFLAMS-DEV NSRC Linux Redhat 5.5 Application (Supported) Server Weblogic 9.2 (Unsupported) Database server RACD1 NSRC Linux Redhat 5.5 RACD2 (Supported)
ACCESS Document Imaging Application Allows users to scan documents, create thumbnails, and store the records Description and user demographics for later retrieval. System includes a web-enabled viewing application for retrieving documents for on-line viewing. Business Impact Number of 1,500 > Users User Base ACCESS employees, Citizens of Florida Age of Application 4 - 6 years Application Nature Agency Development / Agency Maintenance
Platform Software Version Status Application Visual Studio 2008 Supported Layer .Net Framework 2.0 Supported LEAD Tools 14.5 Supported ATLASOFT 9.0 Supported Database Oracle 11g Supported Layer
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ACCESS Document Imaging Hardware Server Type Server Name Hosted Operating System Production Web Server SCFMZIMG9, NSRC Windows Server 2003 SCFMZIMG10, Standard SP2 SCFMZIMG11 (Unsupported) Application SCFMZAP002 NSRC Windows Server 2003 Server R2 Standard SP2 (Unsupported) Application SCFMZIFS2 NSRC Windows Server 2003 Server SCFMZIFS3 Standard SP2 SCFMZIFS5 (Unsupported) SCFMZIFS6 SCFMZIFS7 SCFMZIFS9 File Server SCFMZPS001 NSRC Windows Server 2003 (PolyServe SCFMZPS002 R2 Standard SP2 Cluster) SCFMZPS003 (Unsupported) SCFMZPS004 Database Server RACp1 NSRC Redhat Enterprise RACp2 Linux 5 (64-bit) RACp3 (Supported) RACp4 Test Web Server SCFMZIMG1, NSRC Windows Server 2003 SCFMZIMG2 Standard SP2 (Unsupported) Application SCFMZIFS11 NSRC Windows Server 2003 Server SCFMZIFS12 R2 Standard SP2 SCFMZIFS13 (Unsupported) File Server SCFMZPS001 NSRC Windows Server 2003 (PolyServe SCFMZPS002 R2 Standard SP2 Cluster) SCFMZPS003 (Unsupported) SCFMZPS004 Database Server RACD1 NSRC Red Hat Enterprise RACD2 Linux 5 (64-bit) (Supported) Development Web Server SCFMZIMG1, NSRC Windows Server 2003 SCFMZIMG2 Standard SP2 (Unsupported) Application SCFMZIFS11 NSRC Windows Server 2003 Server SCFMZIFS12 Standard SP2 (Unsupported) File Server SCFMZPS001 NSRC Windows Server 2003 (PolyServe SCFMZPS002 R2 Standard SP2 Cluster) SCFMZPS003 (Unsupported) SCFMZPS004
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ACCESS Document Imaging Development, Database Server RACD1 NSRC Red Hat Enterprise User RACD2 Linux 5 (64-bit) Acceptance, (Supported) Production
Integrated Benefit Recovery System (IBRS) Application Description Facilitates and aids in the recovery of over-issuance of public assistance benefits. Business Impact Number of 250 - 499 Users User Base Florida On-line Recipient Integrated Data Access (FLORIDA) system – IBRS Users Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Eclipse 3.3 Supported Layer My Eclipse 6.0 Supported Java 1.6 Supported Database Layer SQL Server 2000 Unsupported Hardware Server Type Server Name Hosted Operating System Production Application IBRSAPP1 NSRC Windows Server 2003 SE Server (Unsupported) Weblogic 8.0 (Unsupported) Database IBRSDB1 NSRC Windows Server 2003 SE Server (Unsupported) Test Application IBRSDEV1 NSRC Windows Server 2003 SE Server (Unsupported) Weblogic 8.0 (Unsupported) Database IBRSDB1 NSRC Windows Server 2003 SE Server (Unsupported) Development Application IBRSDEV1 NSRC Windows Server 2003 SE Server (Unsupported) Weblogic 8.0 (Unsupported) Database IBRSDB1 NSRC Windows Server 2003 SE Server (Unsupported)
HP ExStream Software Application Description Used to format user friendly client notices from the FLORIDA mainframe.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
HP ExStream Software Business Impact Number of Users 1,500 > User Base My Account users, ACCESS Management System (AMS) users, FLROIDA and AMS batch process Age of Application 1 - 3 years Application Nature Vendor Software/ Agency Configured and Maintained
Platform Software Version Status Application ExStream Studio 7.0.613 Supported Layer Database Layer SQL Server 2000 Unsupported Hardware Server Type Server Name Hosted Operating System Production Application SCFMZP501 NSRC Windows Server Server 2003 SE (Unsupported) Test Application SCFMZP501 NSRC Windows Server Server 2003 SE (Unsupported) Development Application SCFMZP501 NSRC Windows Server Server 2003 SE (Unsupported) Development, Application SCFMZP501 NSRC Windows Server User Server 2003 SE Acceptance, (Unsupported) Production
Power Tools Application Description The Power Tools are a set of screen scraping or data transfer tools, which collect data from both mainframe, and midrange system screens and place the values collected in either the Florida Online Recipient Integrated Data Access (FLORIDA) system or various midrange systems. Business Impact Number of Users 1,500 > User Base Agency staff Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Layer Visual Basic 6.0 Supported Hardware Server Type Server Name Hosted Operating System Production Client’s PC User’s PC All over the Windows XP Florida State (Unsupported) Test Client’s PC Tester’s PC NSRC Windows XP (Unsupported)
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Power Tools Development Client’s PC Developer’s PC NSRC Windows XP (Unsupported)
ACCESS Florida KidCare Application Description Intranet application for processing Florida KidCare Applications. This program provides children with medical coverage. Business Impact Number of Users 250 - 499 User Base Florida KidCare employees Age of Application 4 - 6 years Application Nature Agency Development / Agency Maintenance
Platform Software Version Status Application Layer Java 1.4.2_12 Supported Eclipse 3.3 Supported Database Layer Oracle 10g Unsupported Hardware Server Type Server Name Hosted Operating System Production Application ESSDW NSRC Linux Redhat 5.1 server (Supported) Tomcat 5.5.9 (Unsupported) Database ESSDW NSRC Linux Redhat 5.1 Server (Supported) Test Application ESSDW NSRC Linux Redhat 5.1 server (Supported) Tomcat 5.5.9 (Unsupported) Database ESSDW NSRC Linux Redhat 5.1 Server (Supported) Development Application Db-dev1 NSRC Linux Redhat 5.1 server (Supported) Tomcat 5.5.9 (Unsupported) Database Db-dev1 NSRC Linux Redhat 5.1 Server (Supported)
ACCESS Integrity Online (AIO) System Application Description Also known as Front Fraud Protection (FFP). It is a statewide data collection system for all ACCESS integrity referrals. Users include ACCESS Integrity Program (AlP) staff, supervisors, Quality Assurance (QA), Operational Program Administrators (OPA's), and whoever may need access to the data. Users can retrieve pending records, update them as they complete the fraud referral investigation, and run reports, etc. Business Impact
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
ACCESS Integrity Online (AIO) System Number of 500 - 749 Users User Base ACCESS Integrity staff Age of Application 7 - 9 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Visual Basic 6.0 Supported Layer Database Layer SQL Server 2000 Supported Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server Server 2003 (Unsupported) Database Scfmzsql3 NSRC Windows Server Server 2003 (Unsupported) Test Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server Server 2003 (Unsupported) Development Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server Server 2003 (Unsupported)
ACCESS Knowledge Bank Application This application provides a unique platform for ACCESS staff to review the Description policy manual, get access to transmittals, clearances and questions and answers. It offers a daily new tip to the users about how to optimize or improve case processing. Business Impact Number of 1500 > Users Annual < $50,000 Support Budget
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
ACCESS Knowledge Bank User Base Agency staff and Department of Children and Families (DCF) Management users Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application .Net 2.0 Supported Layer Visual Studio 2005 Supported Database SQL Server 2000 Supported Layer Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql3 NSRC Windows Server server 2003 (Unsupported) Test Application Scfmzdnd1 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server server 2003 (Unsupported) Development Application Scfmzdnd1 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server server 2003 (Unsupported)
Community Partners Tracking System (CPTS) Application Description Used by the ACCESS program community partner liaisons to report and track community partners. Business Impact Number of 500 - 749 Users User Base Agency Staff Users Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application .Net 2.0 Supported Layer Visual Studio 2005 Supported Database Layer SQL Server 2000 Supported
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Community Partners Tracking System (CPTS) Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server 2003 server (Unsupported) Database Scfmzsql3 NSRC Windows Server 2003 server (Unsupported) Test Application Scfmzdnd1 NSRC Windows Server 2003 server (Unsupported) Database Scfmzsql2 NSRC Windows Server 2003 server (Unsupported) Development Application Scfmzdnd1 NSRC Windows Server 2003 server (Unsupported) Database Scfmzsql2 NSRC Windows Server 2003 server (Unsupported)
Data & Reports System Application Description Used to report ACCESS program data by state, region, circuit, county, admin, units, workers and caseloads. Produces daily, weekly, monthly, and statistical reports. Produces multiple reports for workload generated in other applications or program areas. Business Impact Number of 1,500 > Users User Base Florida On-line Recipient Integrated Data Access (FLORIDA) Users, ACCESS Management System (AMS) Users, Management Users Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application .Net 2.0 Supported Layer MS Studio 2005 Supported Database Layer SQL Server 2000 Unsupported Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql9 NSRC Windows Server 2003 (Unsupported) Test Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql4 NSRC Windows Server 2003 (Unsupported) Development Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql2 NSRC Windows Server 2003 (Unsupported)
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Exceptions Management System (EMS) Application Description This application provides a platform to notify ACCESS eligibility users of required actions in the Florida On-line Recipient Integrated Data Access (FLORIDA) system on cases that failed to auto-complete. It allows worker to retrieve, track and process the list of individuals that require immediate eligibility determination for certain benefits due to information received from other agencies like Agency for Health Care Administration (AHCA), Social Security Administration (SSA), etc. Business Impact Number of 750 – 1,249 Users User Base FLORIDA Users Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application .Net 2.0 Supported Layer MS Studio 2005 Supported Database Layer SQL Server 2000 Supported Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql3 NSRC Windows Server 2003 (Unsupported) Test Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql2 NSRC Windows Server 2003 (Unsupported) Development Application Scfmzdnd1 NSRC Windows Server Server 2003 (Unsupported) Database Server Scfmzsql2 NSRC Windows Server 2003 (Unsupported)
Quality Management System (QMS) Application Description QMS tracks Tier 1 case reviews and Tier 2 validations of eligibility determination actions completed by ACCESS staff. The system allows identifying error trends in eligibility determination, determining error payment accuracy and run performance, validations and corrections due reports.
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Quality Management System (QMS) Business Impact Number of Users 1,500 > User Base Agency Staff and Management Users Age of Application 1 - 3 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Layer .Net 2.0 Supported Visual Studio 2005 Supported Database Layer SQL Server 2000 Supported Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql3 NSRC Windows Server server 2003 (Unsupported) Test Application scfmz046 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server server 2003 (Unsupported) Development Application scfmz046 NSRC Windows Server server 2003 (Unsupported) Database Scfmzsql2 NSRC Windows Server server 2003 (Unsupported)
Food for Florida (FFF) Application Description Provides food stamps benefits to Florida's residents who have experienced a natural disaster whenever the emergency food stamp program is authorized following a disaster. Business Impact Number of Users 100 - 249 User Base Citizens of Florida, ACCESS Employees Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application Eclipse 3.3 Supported Layer My Eclipse 6.0 Supported Java 1.6 Supported
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Food for Florida (FFF) Database Layer Oracle 11g Supported Hardware Server Type Server Name Hosted Operating System Production Web & App FFF-APP1 NSRC Linux Redhat 5.3 Server FFF-APP2 (Supported) FFF-APP3 Tomcat 5.5.9 FFF-APP4 (Unsupported) FFF-APP6
Database server ESSDW NSRC Linux Redhat 5.3 (Supported) Test Web & App FFF-APP5 NSRC Linux Redhat 5.3 Server (Supported) Tomcat 5.5.9 (Unsupported) Database server ESSDW NSRC Linux Redhat 5.3 (Supported) Development Web & App FFF-APP5 NSRC Linux Redhat 5.3 Server (Supported) Tomcat 5.5.9 (Unsupported) Database server ESSDW NSRC Linux Redhat 5.3 (Supported)
Food for Florida Volunteer (FFFV) and DHL Tracking Application Description This system allows the department to enroll and track persons who volunteer to assist with the delivery of services during a natural disaster. This system will be available 24-hours a day once a disaster is declared. Business Impact Number of 100 - 249 Users User Base Disaster Volunteer Workers Age of Application 4 - 6 years Application Nature Agency Developed / Agency Maintained
Platform Software Version Status Application .Net 2.0 Supported Layer MS Studio 2005 Supported Database Layer SQL Server 2000 Supported Hardware Server Type Server Name Hosted Operating System Production Application scfmz046 NSRC Windows Server Server 2003 (Unsupported) Database Server SCFMZSQL3 NSRC Windows Server 2003 (Unsupported) Test Application scfmzrad1 NSRC Windows Server Server 2003 (Unsupported)
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STATE OF FLORIDA – DEPARTMENT OF CHILDREN AND FAMILIES June 1, 2012
Food for Florida Volunteer (FFFV) and DHL Tracking Database Server SCFMZRAD2 NSRC Windows Server 2003 (Unsupported) Development Application scfmzrad1 NSRC Windows Server Server 2003 (Unsupported) Database Server SCFMZRAD2 NSRC Windows Server 2003 (Unsupported)
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