Rochester Institute of Technology RIT Scholar Works Theses 5-20-2004 Remote support technology for small business Michael Luciano Follow this and additional works at: https://scholarworks.rit.edu/theses Recommended Citation Luciano, Michael, "Remote support technology for small business" (2004). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact
[email protected]. @w R000m3:L753 A Remote Service Solution for Small Business By Michael David Luciano Thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Information Technology Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences 3/1/2004 Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Information Technology Thesis Approval Form Student Name: Michael David Luciano Thesis Title: Remote Support Technology For Small Business Thesis Committee Name Signature Date Prof. Daryl Johnson Chair J I Luther Troell, Ph.D Committee Member Charlie Border, Ph .D Committee Member Thesis Reproduction Permission Form Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Information Technology Remote Support Technology For Small Business I, Michael D. Luciano, hereby grant permission to the Wallace Library of the Rochester Institute of Technology to reproduce my thesis in whole or in part. Any reproduction must not be for commercial use or profit. oate:# Signature of Author: _________ Abstract then- Small business is in need of a more efficient solution for managing business' Information Technology support needs.