How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance
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RESEARCH BRIEF MAY 2015 How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance Sponsored by On behalf of RESEARCH REPORT How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance Introduction Enterprises today are under enormous pressures. They must keep supply chain costs low, innovate with new products and services, and respond to rapid changes in how products are marketed and sold, while executing their operations within an increasingly volatile, complex world. Responding to all these pressures and executing well in these volatile times makes operational excellence imperative. Many leading companies have adopted Operational Excellence programs that establish a framework for supply chain performance improvement. While there are many definitions of Operational Excellence and various approaches to excellence programs, at its core, Operational Excellence is about creating value for the enterprise on a continuous, measurable basis. Value can be derived from lower procurement costs, a more resilient, risk tolerant supply chain, and improvements in customer service. As the world becomes more e-commerce driven, value also is created by excelling at logistics and fulfillment, being first to market with new products, and by rapidly capturing new channel opportunities. Operational Excellence and Procurement Excellence programs vary by company, but they might span all these areas of value creation and more. While reducing the cost of purchased materials is a high priority for most companies, Procurement Excellence programs might also address priorities such as supply chain risk and resiliency, supplier management, and leveraging partnership agility to capitalize on new markets, or corporate sustainability objectives. In sum, Operational Excellence and Procurement Excellence initiatives are about value creation and measurable improvement across those goals critical to the success of a business. Examining how the most successful companies approach Operational and Procurement Excellence provides insight into how companies might better attain their operational and strategic supply chain goals. In a recent study sponsored by IHS, Inc. and conducted by Peerless Research Group (PRG) on behalf of Supply Chain Management Review, 236 leading supply chain executives provided insights on the efficacy of their procurement and sourcing operations. Specifically, the research examines how implementation and proper execution of programs such as Operational Excellence and Procurement Excellence provide supply chain executives with the direction needed for making key strategic decisions necessary for running highly proficient procurement and sourcing operations. In particular, this research brief examines companies whose procurement practices successfully contribute to their company’s business accomplishments, in combination with their adoption and approach to Operational and Procurement Excellence. The practices and characteristics of these companies are contrasted with organizations that deem themselves less successful in meeting procurement and sourcing goals for their companies, and report lower adoption of excellence initiatives. These business segments are referenced as Best in Class and Laggard, respectively. 1 How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance Best in Class companies and Laggard businesses Responding companies are grouped into one of these two categories based on how the supply chain executives we surveyed perceive their company’s overall performance relative to their competition. Managers in Evaluating company’s overall business performance “Best in Class” companies distinguish their corporation as either a top or leading performer when compared to competitors, while executives Top or leading performer (Best in Class) 65% in “Laggard” businesses consider their company to be either an average or lagging Average or lagging performer (Laggards) 35% performer in their market. Company’s Procurement Organizations Best in Class organizations are far more assured of hitting their performance Confidence that company will reach performance goals goals. One out of five Best in Class companies are extremely 21% EExtremely confidentt 9% confident they will meet 41% their performance objectives. Furthermore, more than four 60% 50% out of five believe that they Very confident are poised to hit specific goals. 81% By contrast, fewer than one out of 10 (9 percent) Laggards 41% feel certain they’ll reach their targets while one-half in this group are confident they’ll meet performance objectives. 15% SomewhatS confidentnt The number of global 9% suppliers with whom 4% Not very/ procurement organizations Best in Class Not at all confident Laggards work is comparable across both segments. On average, Structure of procurement organization Best in Class companies are 37% working with 213 (median A single enterprise-wide organization, responsible for all global procurement 30% = 75) global suppliers while Laggards partner with an A single enterprise-wide organization, managing most procure- 26% average of 193 (median = 78) ment with some managed by sites, regions, or business units 26% providers worldwide. Although Best in Class and Divisions, business units, or regional organization 25% Laggards are similar in some structures manage their procurement 27% regards, the organizational structure of companies’ Procurement is managed by the company’s 5% procurement operations does individual sites and facilities 12% differ in design. Best in Class Best in Class 5% companies are generally more Other Laggards apt to have a centralized, 1% organization-wide global 3% procurement operation Don’t know while Laggards have a greater 4% 2 How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance tendency to run their procurement function on a siloed, decentralized basis. Best in Class’ procurement divisions are larger. On average, 70 employees (median = 26 employees) work in Best in Class procurement departments as compared with Laggards who, on average, employ 53 individuals (median = 15) in their procurement group. One-fourth of the Best in Class operate with over 100 employees in procurement while only 14 percent of the Laggards have 100 or more workers in their procurement departments. Best in Class have a greater estimated procurement spend level than do Laggards. More than one out of four Best in Class companies (28 percent) report procurement spend to be in excess of $100 million a year while, in contrast, 20 percent of Laggard companies are spending $100 million or more on goods and services annually. This would suggest that Best in Class performers are afforded the necessary resources and that more staffing and funding is needed to attain performance excellence as well as reaching operational goals. It also suggests that Best-in-Class performers have more spend under their control, relative to the overall spend of the organization. By that, we mean that procurement groups in the “Laggard” category are not managing as large a percentage of spend for the company as a whole as “Best-in-Class” performers. For example, capital spend may fall outside the realm of procurement Key performance indicators in a Laggard Cost savings 89% organization, putting 84% it outside the scope of Meeting customer service metrics 64% a global procurement 61% strategy, and the standards and metrics Reductions in transportation costs 63% 56% to which that group is held. Documented process and 51% performance efficiencies 38% Top key performance indicators (KPIs) are Improved cycle times 50% 37% largely similar across the two segments. Improved workflow processes 45% Overall supply chain 42% cost savings, meeting Documented inventory reduction 44% customer service-driven 48% metrics, and lowering Reduced warehousing costs 42% transportation costs are 30% the top KPIs among both groups. However, Best Meeting sales forecasts 37% 35% in Class takes a more expansive approach Better supplier collaboration 34% to key performance 28% indicators (KPIs) and Reduced raw materials sourcing costs 34% Best in Class places greater emphasis 40% on KPIs tied to speed and Laggards Improved labor management 26% process performance 28% efficiencies, improved cycle times, reductions Implementation of environmentally 24% in warehouse costs, and sustainable/green initiatives 12% implementations of Automation implementations 22% green solutions. 10% 3 How Best in Class Companies Embrace Operational Excellence to Drive Procurement and Supply Chain Performance Performance Evaluations As it pertains to companies meeting their annual financial performance expectations, the majority of Best in Class regularly hit their goals. More than one out of four (27 percent) always meet their financial expectations as compared with only 6 percent of the Laggards who are able to make this same claim. Meeting performance goals Always “ We have a fairly good 27% 6% handle on real time 51% performance, and this includes procurement 57% commitments versus budgets.” 89% 62% Frequently —Best in Class/Corporate Manager/Healthcare/ $1B - $2.5B in revenues 10% Sometimes 41% 1% Not very often 1% 1% Never Best in Class Laggards Operational Excellence Best in Class are more likely to have an Operational Excellence strategy in place. In our survey, more than one-half (54 percent) of the Best in Class companies follow