INFORMATION BY THE NUMBERS

Transit Information Contact Center (Monday - Friday, 6 a.m. - 7 p.m.) It’s what MDOT MTA stands for, and that • Allow extra time for travel, and dress 410-539-5000 doesn’t stop when severe weather starts. So warmly in case your bus or rail vehicle is above all else, we do what’s needed to make delayed because of the weather and traffic. Toll-Free sure that you, our employees, facilities and • Don’t run to catch your ride! While MDOT 1-866-RIDE-MTA (743-3682) equipment continue to stay safe no matter MTA regularly clears and salts rail platforms, what the challenge, even if we have to curtail walkways and parking areas, MDOT MTA MARC Train some or all levels of service. In that case, we’ll does not “own” bus stops or the area around 1-800-325-RAIL (7245) provide as much advance notice as possible. them. Local jurisdictions are responsible TTY for clearing snow from the sidewalks and We are committed to offering world-class 410-539-3497 streets adjacent to the stops. Walk carefully customer service in all kinds of conditions to avoid hidden patches of ice. because we recognize the impact that it has MD Relay Users on your transit experience. • CityLink, LocalLink and Express BusLink 7-1-1 routes may be altered and limited to Among other things, that means conveying larger streets during severe weather until Mobility Paratransit information to you as accurately and smaller streets have been plowed or 410-764-8181 as quickly as possible on as many conditions improve. communications platforms as practical. MDOT MTA Police (24/7) • When conditions are wet and temperatures 410-454-7720 are freezing or below, Light RailLink and • Online (website and social media) Metro SubwayLink vehicles are typically Customer Comment Line deployed to run without passengers 410-333-2354 • Email and text alerts direct to your phone throughout the night to keep tracks clear of snow buildup and/or to maintain vigilance • Radio against ice buildup on tree branches and overhead lines. For more information, or to request this • Television • Commuter Bus service that has been document in an alternate format or translated eliminated for the morning commute into another language, please contact the • Transit Team reports on WTTZ-FM 93.5 will not operate in the afternoon. MDOT department listed below. MTA takes its cues from the U.S. Office Para mayor información o para solicitar este • Transit Information Contact Center help of Personnel Management if received in documento en un formato alternativo o by phone at 410-539-5000 a timely manner, to determine schedule traducido a otro idioma, por favor contacte el modifications in case of early release of departamento enlistado abajo. workers due to severe weather. • MARC Train Service operates under the “R” MDOT MTA Transit Information schedule during periods of predicted heavy Contact Center and prolonged snowfall. 410-539-5000 No matter what the weather, • MobilityLink Service may be limited to the MDOT MTA website at 866-743-3682 medical emergencies in cases of severe mta.maryland.gov contains the weather. Please call 410-764-8181 to cancel TTY 410-539-3497 most up-to-date information, or check on the status of your ride. with confirmed service changes MD Relay Users Dial 7-1-1 posted there first, then posted to all other information platforms. 11/20 When you’re headed out the door, Social Media MDOT MTA Transit Team Network Stations you may not always have time to check the latest reports before you leave. During times of severe weather, MDOT MTA WCAO 600 AM That’s why MDOT MTA makes its service makes a point of communicating with our reports available on all mobile phones, customers even more frequently than usual WEAA 88.9 FM including those that are voice and text-only. Mobile Fares on social media. Here’s where to find us: WERQ 92.3 FM WFMD 930 AM Twitter Download CharmPass and twitter.com/mtamaryland WHFC 91.1 FM make fare payment faster Email/Text and easier. Since tickets are WHGM 1330 AM stored on your phone, you can Receive both email and text message alerts Facebook activate them when needed for all MDOT MTA service modes. You can facebook.com/mtamaryland WICL 95.9 FM and can even purchase even customize your own alert by choosing WJZ 105.7 FM Instagram multiple fares at once for family members. the service type, station, routes and lines as instagram.com/mtamaryland WLIF 101.9 FM Riders using CharmPass can also transfer free well as service times and dates. To get started between Local Bus, Light RailLink and Metro visit mta.maryland.gov/enotifications. WLTF 97.5 FM LinkedIn SubwayLink when traveling within a span of linkedin.com/company/MTAmaryland WMET 1160 AM 90 minutes. Online at mta.maryland.gov WMVK 107.3 FM mta.maryland.gov/charmpass WNAV 1430 AM You’ll find the most current source of information regarding MDOT MTA service at WOLB 1010 AM mta.maryland.gov/service-alerts. Click on the WRNR 740 AM button(s) under the Service Alerts section to WTHU 1450 AM access specifics regarding service delays for WTTZ-FM 93.5 your particular mode(s) of transit. WTOP 103.5 FM The MDOT MTA radio station WTTZ 93.5 FM WTTZ-FM 93.5 is the most comprehensive WWIN 95.9 FM broadcast source of transit, traffic and weather information in the Baltimore region, WWMX 106.5 FM Track Your Bus covering most of our local service area. The WYPR 88.1 FM smooth jazz format and frequent information The Transit app is another updates are also featured on MDOT MTA’s WBAL-TV Channel 11 handy tool worth downloading rail platforms. WBFF-TV Channel 45 onto your smartphone. It uses GPS technology to let WUSA-TV Channel 9 you know when your bus will arrive at your stop and if there Information airs more frequently are weather related delays. You can also plan when the weather has a significant impact your transit trip, get directions to the closest on MDOT MTA service. bus stop and much more. mta.maryland.gov/transit