www.autofile.co.nz March 2019

The trusted voice of the auto industry for more than 30 years Failings with NZTA Specialised training that’s under microscope proven to Autofile investigates four current reviews as industry suggests increase profits how the crisis-stricken agency can be improved moving forward p 12 ess red tape, more action, MITO’s good governance and enforcing legislation are future Lsome of the suggestions a lead under organisation in the automotive threat industry has made about the NZTA going forward. Properly assessing entry agency’s board raised concerns “We were able to make our New Supra finally compliance, enforcing legislation, its regulatory function wasn’t points about the NZTA in regards unveiled policing procedures and tackling performing as it should, principally to its regulatory capability and staff turnover with its resulting relating to a huge backlog of performance,” Vinsen told Autofile. loss of institutional knowledge compliance cases it has failed to A number of issues were are others. manage appropriately. raised about its quality p 14 These concerns may read These matters cover vehicle assessment programme for the look like an end-of-year school certifiers, providers of training entry-compliance system. He report, but they are just some courses, licensing agents, road- says for some operators in this areas highlighted by VIA (the transport operators and drivers, essential part of the supply Imported Motor Vehicle Industry with the scale of businesses and chain, this type of quality control Association) about the way the people affected by performance doesn’t have the same measure government agency operates. issues significant given the nature of effect as unannounced High-tech Its views, many of which will of the NZTA’s work. random output audits. systems on show p 20 be echoed across the industry, Now VIA has provided its “We’re concerned entry- have been officially recorded by feedback with chief executive compliance procedures aren’t those tasked with overseeing a David Vinsen fronting a 40-minute being properly policed and Mystery Ministry of Transport review of teleconference, which coincided enforced,” says Vinsen. over the NZTA. The aim is to provide with a board meeting so its “By writing to key service stink-bug an independent assessment of members could also provide input delivery partners and other service ports regulatory requirements. on behalf of the association and providers in advance – that the p In September 2018, the automotive industry. NZTA is coming – gives them time 25

[continued on page 4]

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Directors Editor there’s accountability Brian McCutcheon Darren Risby [email protected] [email protected] A change of career, after 30 years with the same ph. 021 455 775 Journalists employer, sees Todd Fuller looking back at marketing Darren Wiltshire Sue Brebner-Fox [email protected] [email protected] changes in the vehicle dealership sector ph. 021 0284 7428 Lucy Pink [email protected] hen I started to drill down and target Designer as an those most likely to buy. Adrian Payne Motorsport advertising A digital campaign in [email protected] Mark Baker [email protected] Wcadet at the NZ Herald the automotive space can in 1987, the customer be targeted to a specific Autofile magazine is also available online as a readable file or downloadable as a PDF. Subscriptions are available at Autofile Online – www.autofile.co.nz. journey in automotive was type of individual who Back copies are also available on the website. a lot different to today. researched a particular Copyright: Published monthly by 4Media Ltd, Back then, customers TODD FULLER car. Their data can then PO Box 6222, Dunedin 9059. would visit between General manager, be used to retarget them All statements made, although based on information believed AdTorque Edge NZ six and 10 yards, and on other sites, putting to be accurate and reliable, cannot be guaranteed, and spend weekends walking through relevant advertising in front of them no liability can be accepted for any errors or omissions. Reproduction of Autofile in print or digital format in whole or dealerships looking for the best and encouraging them to enquire. part without written permission, whether by copying or any prices on new and used vehicles. Over time, information is also other means, is strictly forbidden. Car-yard zones, such as collected on the behaviours, All rights reserved. ISSN 0112-3475 (print) ISSN 2350-3181 (online) Greenlane Boulevarde of Cars and demographics, locations and so the Manukau Motoring Mile, would on of those who enquire about a be promoted as destinations, dealership’s campaign. This allows inviting people to browse at advertisers to build lookalike various dealerships in that area. audiences of people most likely to Nowadays, customers visit 1.6 purchase a vehicle. Vehicle Inspection NZ dealerships on average before As customers become more buying. They tend to research aware, dealers also need to makes and models online, visit be more sophisticated in their websites, read blogs, access research and marketing. Entry Certification reviews and watch videos to The reason for my move is to narrow down choices about cars take advantage of current and specialists most suited to them. emerging technology in this Everything is now instant, even space. Custom-designed websites, fixing errors. I remember once Google and Facebook advertising, running a full-page advert from and call tracking can work a year earlier. Then there was the together as a total advertising infamous Prezzy card fiasco, where solution to deliver targeted the wrong dealer was sent the campaigns to in-market customers proof and adjusted the ad from a and then assess the results. $50 Prezzy card – with every sale – The data we’re able to pull to $500. and analyse nowadays means Now errors are fixed immediately. dealerships have visibility on how Gone are the days of visiting a campaigns have performed, how dealership to take photos of stock or many leads have been generated get adverts approved. and return on investment. It’s all Advertising has become a lot about accountability – there’s more intelligent, and information nowhere to hide. • Entry Certification for imported cars • Vehicle Appraisals • Pre-Purchase Inspections • WoF • CoF • Road User Charges available to consumers is of much One thing that hasn’t changed is • Registration & relicencing • Exhaust emission testing higher quality and easier to find. forming long-lasting relationships in Platforms such as Google and the industry that add true value, and Facebook constantly track people’s being able to celebrate over a beer 0800 GO VINZ VINZ.CO.NZ Tel: +64 9 825 0888 www.jacanna.co.nz digital behaviour to allow advertisers and, of course, the odd long lunch. www.autofile.co.nz 3 news

[continued from page 1] to have everything ready. RISK-BASED REGULATOR t “Good governance is needed The Ministry of Transport (MoT) because the agency should “We’re says its review is looking into how be catching issues, but at the the NZTA is delivering governance, moment its way of operating disappointed leadership and capability, is left open for short cuts. In a with the and the balance of education, competitive market, some people constant engagement and enforcement. taking short cuts means pressure It’s also investigating the agency’s is put on everyone else doing churn when overall operation with a focus inspections and it becomes harder it comes to on whether it’s performing as an for them to compete. effective, risk-based regulator. “There’s also a lot of stuff change and As part of the process, Autofile surrounding perceived conflicts staffing” can reveal a series of questions of interest with operators. It looks is now being put to external like there will be a root-and- – David Vinsen agencies. branch review of this area right General matters cover how down to basic levels.” “This has caused a real problem that there are specified people organisations contribute to the Vinsen highlights how the with institutional knowledge. at the NZTA to deal with certain land-transport system, their role in NZTA deals with legislation as We feel the agency doesn’t have matters.” supporting the NZTA discharge its being another area with serious the resources to fulfil its work With the agency being a huge regulatory obligations, concerns flaws. “When future laws are programme and this has been organisation of between 1,500 in regards to this, its performance passed, they need to be put in going for years. and 1,600 staff, it can be “hard to and how they have been place properly, managed and “It’s not just the NZTA that turn and change”. addressed, and the “perception enforced as required. suffers from the turnover of As for the consultation session and experience of how things are “We would also like to see less people, so do many government on the review, Vinsen comments: going at the agency”. bureaucracy and more action, departments. “It was a frank discussion and we In regards to the NZTA’s and we’re disappointed with the “Our industry needs more expressed concerns based on our regulatory approach, specific constant churn when it comes to consistency, perhaps with roles experiences. We appreciated the feedback is being sought change and staffing. similar to account managers in opportunity to participate in this.” about overall capability and  Tale not so tall David Vinsen, VIA’s chief Inside the envelope, there’s a executive, believes regular note. It says, ‘blame the previous restructuring has done little to management’. The new CEO does help relationships with the NZTA just that, ‘the last mob made a Specialists in or improve its effectiveness. right mess of things and we’re pre‑shipment inspections He’s come up with this tall tale working through all the crap’. to parallel the agency’s recent The share price rebounds in Japan & UK history to raise a smile: slightly when some minor changes are made, just enough to  Full border inspections The chief executive officer of an buy the new CEO some time. NZX-listed company gets fired Sadly for him, by the end  Authorised MPI inspections because it’s failing to perform, of year two nothing much has  Authorised NZTA inspections which sends its share price changed. That share price just spiralling downwards. won’t go up. The CEO calls the  Odometer verification The new CEO takes up the previous incumbent again. There’s poisoned chalice, hissing and another envelope to be retrieved.  Pre-export appraisal roaring amid a blaze of publicity. This one proclaims, ‘restructure’. That gets an immediate result So the CEO gets on with this.  Vehicle history reports – the share price rockets over a It’s all about a flatter structure, few months. customer satisfaction and service But at the end of year, it delivery. He thinks he’s found plummets back down and success with this magic bullet. there’s no sign of improvement Alas, year three ends. No elsewhere in the company. tangible improvement. The share The new CEO phones his price is woeful. He goes back to the JEVIC NZ predecessor for advice, who old CEO. There’s a third envelope. accepts the call for help and says There’s a note inside. The advice is, 09 966 1779 www.jevic.co.nz there’s an envelope in his desk. ‘prepare three envelopes’.

4 www.autofile.co.nz news

t performance, what currently works well, how its focus has changed, and how its function is organised, operated and communicated. How well the agency’s regulatory role “intersects with its other functions” is being questioned, as is how it interacts with other organisations, such as the MoT and police, and if the NZTA’s “responsibilities and accountabilities are clear and transparent”. Finally, catch-all questions cover if there are any issues on Entry compliance and vehicle inspections the horizon that may pose a are on the NZTA’s radar regulatory risk for the agency and if other matters need tackling. review that has the potential to notifying any policy decisions, at least one month in advance. On top of all this, the NZTA’s impact how the used-vehicle it will provide a summary of The appointment process management of the motor-vehicle supply chain into New Zealand submissions and an explanation for new deeds and notices of register is under investigation. This operates. of changes made as a result of appointment, and any impacts follows a request to Phil Twyford, The NZTA has pulled a u-turn considering them from July to of new policy, is expected Minister of Transport, from the by pushing out the deadline September. in September with new State Services Commissioner for submissions on changes in The NZTA then expects to appointments to be notified in resulting from a probe into conflict-of-interest rules governing announce the results of the November. government agencies using entry certification. consultation and any new policy “We expect any new policy external security consultants. The consultation period between July and September, and will take effect from December  In addition, independent for “managing the integrity of will confirm its announcement date 31, 2019, when currently existing consultant Martin Jenkins is vehicle-certification inspections [continued on page 6] providing external support for the and inspection organisations MoT’s review of itself. – operational policy” has been Chief executive Peter Mersi says extended to allow more time for this will consider how the ministry the automotive industry to give Car Finance is performing in monitoring feedback on the proposals. the agency’s performance of its The original deadline for Specialists regulatory function. feedback was November 30. All “To ensure transparency and submissions must now be received Know your customers independence, the terms of by no later than 5pm on March are in good hands reference for the review have 22. They can be made in writing been agreed with the Minister of by email or letter. For more details Transport, and the report will be and to submit, email regulation@ provided from the consultant to nzta.govt.nz. the minister, the State Services “In response to strong industry Commissioner and me. The interest and a request to extend approach is consistent with similar the deadline, the NZTA decided to reviews of agencies in the public extend the consultation period,” service.” says an agency spokesman. Mersi adds he’s deliberately “Several potential submitters employing the same consultant as also sought further information is being used for the review of the about the proposed changes. This NZTA. “This is to ensure insights extension will ensure submitters about the ministry’s role from the have the opportunity to make broader review can be captured.” their submissions.” We offer competitive dealer finance The agency expects a packages for motor vehicles to both ‘REVIEW’ IS KEY WORD substantial volume of “significant” private and business customers. If the review of the NZTA ordered submissions, and says considering by the agency’s own board, the them and further policy Get in touch with us today review ordered by the MoT into development will take time. It or visit oxfordfinance.co.nz the NZTA and the MoT’s review of anticipates this will be done itself into overseeing the agency between April and June. Auckland Levin Christchurch 0800 88 44 66 0800 263 264 0800 735 562 aren’t enough, there’s a fourth As part of its process of publicly

www.autofile.co.nz 5 news

[continued from page 5] deeds and notices of appointment controls for appointing entry- fleet have their own histories expire,” says the NZTA. “The agency certification inspectors and The legal stuff relating to maintenance, usage, will ensure the reappointment inspecting organisations of used The NZTA defines a conflict of accident record and component process for certifiers is workable, vehicles to avoid conflicts, and interest (COI) as a situation when replacement, the NZTA requires sensible and takes into account ensuring the NZTA is informed someone applying to carry greater assurance any interest the magnitude of any change.” about any as they arise. out inspection or certification in selling or importing them, or Currently, all vehicles coming People and organisations activities is, or could be, repairing or modifying vehicles, influenced – or be perceived to into the country must be checked, applying to operate in this sector held by border inspectors or be at risk of being influenced – by certified, registered and licensed would be banned from certifying certifiers will not compromise professional, financial or personal before going on-road, while the vehicles they have ownership interest in key parts of the entry border inspection or certification agency’s approach to assessing interests in, and barred from and certification supply chain. standards. potential conflicts of interest carrying out entry inspections of This includes an actual, “Entry certification for used (COIs) in this process is set out in vehicles they or someone linked to potential or perceived conflict. light cars requires particular its operational policy. them has previously inspected at The agency believes policy scrutiny given the high volume of The NZTA says when the policy the border. changes will clarify assessing such vehicles, vertical integration was created, some integration “This is an important part of these COIs, which it considers in the sector, and the high value to of the used-vehicle supply chain ensuring New Zealand has a safe must be avoided rather than be importers if repairs are avoided or managed. was anticipated, “but not to the land-transport system that the damage isn’t noted.” “This is because it may not extent that has subsequently public can have confidence in,” an While the proposed changes be possible to eliminate the risk occurred”, meaning one business agency spokesman says. may have implications around these types of conflicts could may potentially be responsible As to why the proposals are improperly affect, or appear to who can certify used imports, for some or all parts of entry being put forward, the NZTA’s affect, certification decisions.” technical requirements will remain certification. board has decided the agency the same. The agency adds it needs to must “take a hard look at its “We believe these changes change and describes COIs – real approach to managing COIs” and immediate concern regarding the will not affect the availability or perceived – as unacceptable in current policy was last updated approach to used light-vehicle of used cars in New Zealand. If modern business practice. in 2014. entry certification,” it says. organisations do not comply with Its proposals include clarifying “As part of its consideration of “Because used vehicles the policy, they may be subject to how COI is defined, strengthening issues, the agency identified an entering or re-entering the enforcement action.”

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www.autofile.co.nz 7 news Vote on buy-out due next month

rade Me has mapped out “The booklet will outline the “As well as a positive shareholder the road ahead in regards board’s reasons for supporting vote, which has special statutory to its takeover by a private- Titan to purchase Trade Me, thresholds, high-court approval equityT investment group at the subject to there being no superior must be given because it’s being same time as announcing record proposal,” explains Kirk. “If the scheme undertaken by a ‘scheme of revenues. “We’ll be sending information arrangement’ rather than under the The company has signed a to shareholders and hope the doesn’t proceed, takeovers code. scheme of agreement for Titan booklet will answer questions the board will “OIO consent is needed but AcquisitionCo, the New Zealand before they vote. They will also Trade Me doesn’t have sensitive arm of UK-based Apax Partners, to have the opportunity to speak consider a land, so Titan has applied for purchase its shares at $6.45 each. to the board either in person or special dividend consent under the investor test, It comes as interim financial online at the meeting.” which is generally a quicker process. results for the six months to As well as a positive shareholder payment” At this time, we have no reason to December 31 show Trade Me’s vote, which is slated for a meeting – David Kirk believe the OIO condition will not revenue climbing by up 7.3 per in early April, Overseas Investment be met. We will keep shareholders cent year on year to a record Office (OIO) approval and high- on November 21 at $6.40 per share. informed when we know more.” $132.2 million. Classifieds court orders are needed before The second, at five cents higher, As for the company’s first- continued to shine with revenue the deal can be implemented. was made by US-based Hellman half performance, Macdonald up 12.9 per cent to $77.1m as As a result of the impending & Friedman on December 5. Apax says Trade Me Motors, its largest operating net profit after tax transaction, Trade Me is paying no then matched it. classified vertical, had another solid jumped by 8.1 per cent to $50.2m. interim dividend in March. On December 12, Trade Me half-year with revenue up by 8.8 Chairman David Kirk says the “We would need Titan’s and Apax’s incorporated company per cent “underpinned by excellent company has delivered a “great approval and any dividend in this country, Titan, entered growth in depth products”. result” to investors. He notes this would reduce the price per share into a scheme implementation “We anticipate revenue growth year is different for the company paid to shareholders,” says Kirk. agreement for it to acquire 100 of between five and eight per cent with a scheme implementation “We considered what’s best for per cent of shares subject to above 2018, and operating profit agreement in place with Titan, shareholders. While an interim conditions. Hellman & Friedman after tax to grow at a similar rate,” “which means this may be our last dividend would benefit some, it advised it wouldn’t submit a adds Macdonald. “In November, we interim results announcement”. would negatively impact others superior proposal. expected to be in the top half of Trade Me is working on the due to tax circumstances. If the Jon Macdonald, chief this range for both measures. scheme agreed with Titan on scheme doesn’t proceed, the executive officer, says: “We’ve “Motor-vehicle market activity December 12. Shareholders will board will consider a special been pleased to see Trade Me’s was weak between November receive a notice of meeting and dividend payment.” strength being recognised by and January, and this may impact scheme booklet this month, Trade Me’s board received two keen investors, who see an listing volumes, but we remain including an independent adviser’s non-binding indicative proposals opportunity with our company at confident of momentum in the report in regards to the buy-out. last year. The first was from Apax a valuation of $2.56 billion. business.”

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8 www.autofile.co.nz news Companies agree to settle over fees

wo finance providers add interest and fees to loan have agreed to refund accounts after the repossession a combined total of and sale of borrowers’ assets, Tabout $590,000 to thousands of when this wasn’t the case. borrowers following settlement Adding those costs was agreements with the Commerce prohibited under the Credit Commission in regards to fees [Repossession] Act (CRA), now charged for loans. repealed, under which a loan The Provident Motor-vehicle lender Auto balance was frozen when Finance Direct will return around repossessed assets were sold. $460,000 in fees which, in the Pacific Loans has agreed to commission’s view, were not return a total of $134,779 to 82 Promise reasonable. Pacific Loans will affected creditors. pay back more than $130,000 in On this matter, Rawlings We don’t make promises we can’t keep. charges it accepts shouldn’t have comments: “Pacific Loans This is ours to you. To remain true to our values of been levied. undertook to credit loan accounts passion, integrity, competence and commitment. “Consumers will benefit by February 28, 2019. It has For the hundreds of dealer businesses that we already because both these lenders have stopped charging interest and fees work with, you’ll know that Provident accountability entered settlement agreements, after repossession and sale action.” have changed their practices Separately, B&D Holdings goes beyond just doing what is acceptable. Things aren’t and have agreed to remediate has been warned that – in the always black and white but you can rely on us to do what’s borrowers affected by their commission’s view – it likely right, for your customers and your business. conduct,” says commissioner breached the FTA by representing Our team listen, review, focus to make sure that Anna Rawlings. it was entitled to add interest, Provident products and services meet your business Auto Finance Direct has fees and commission to debtors’ needs now, and for the road ahead. Provident products accepted it charged more than loans after repossessing and and services are constantly reviewed to ensure that 7,200 fees that were likely to be selling loan securities. they are meeting the changing needs of the market. unreasonable under the Credit In May 2016, the supreme court And because we’re 100% NZ owned and driven, we can Contracts and Consumer Finance ruled in favour of the commission’s adapt and adjust accordingly. Act (CCCFA) between April 2015 view that credit fees should only and August 2018. cover costs that are closely related You can be confident that we keep you at the centre of Charged to more than to the particular loan transaction. all that we do; through tailored support designed around 5,000 people, they were an The court stated it “was not your specific business needs, nimble thinking, and a establishment fee of more than permissible to take all operating commitment to our long term partnership with you. $190, an early-settlement levy costs, or virtually all, and allocate Being 100% NZ owned and NZ driven, I believe, gives over $65 and more than $55 for a them to one fee or the other”. us the edge; we know NZ drivers and what they need variation fee. Fees shouldn’t be used to to protect their investment on the road. We also “The commission has been recover general business costs or understand this market and we listen to your feedback actively monitoring credit fees to generate profits because that is and work hard to deliver what you tell us is important charged by lenders to assess what interest is for. to you and your customers. It’s what we promise to whether fees cover costs that are The CRA sets out rules that help keep driving your business forward. closely related to the particular applied when a creditor took loan transaction, as required possession of consumer goods You have my word on it. by consumer credit law,” says under a security agreement Rawlings. covered by the act. It was Steve Owens, “Proper fee-setting enables repealed in 2015 and replaced by CEO Provident Insurance, NEW ZEALAND. borrowers to better compare the provisions in the CCCFA. cost of different loan products.” For contracts entered into Pacific Loans assigned after June 6, 2015, section 83 of distressed loans to B&D Holdings, the CCCFA provides that any debt in liquidation, for collection. The that remains after repossession company agreed it breached is frozen when goods are sold. the Fair Trading Act (FTA) by Lenders cannot add further representing it had the right to interest or fees after that point.

www.autofile.co.nz 9 news

Upskilling for electric In brief

utomotive technicians can experiences of other countries, and International guests to cover transport issues soon upskill with a new how this could be applied here. This year’s T-Tech Conference is being hosted by ITS New Zealand at qualification focusing on “It will allow automotive Christchurch Town Hall from May 5-7. Athe safe inspection, servicing and businesses to respond to a rapid pace It’s the country’s leading event to explore transport innovations, repair of electric vehicles (EVs). of change – a strategy necessary for trends and research that will lead to a safer, more sustainable and MITO has worked with industry strong, sustainable and balanced efficient transport system. representatives to develop the growth of the industry. And it will T-Tech will feature presentations by overseas and local thought- level-five New Zealand certificate enable consumers to have choice leaders, technology experts, academics and innovators. In addition, it’s a in electric-vehicle automotive when purchasing service and repair forum to learn about updates on government policy, major projects and engineering and qualified services for EVs.” initiatives. technicians will soon be able to enrol. The programme includes Themes include future transport and cities, future freight, and “It’s a significant milestone for practical training and assessment. sustainability, efficiency and beating climate change. Others are safety the industry,” says Janet Lane, chief This is undertaken during specific in cities and transport, and connectivity, cyber security, data and digital executive. “MITO has been at the courses and delivered by an infrastructure. Visit www.itsnz.org for more details. forefront developing this to provide external provider, and e-learning automotive servicing businesses the with technicians completing theory Updated model boasts extended range up to 458km critical ability to upskill on EVs.” elements in their own time. Nissan’s all-new Leaf Funding was received from the The level-five programme is made e+ is expected to government’s low-emission vehicles up of 70 credits and is expected arrive on these shores contestable fund in January 2018 to to take 11 months to complete. mid-year with pricing develop the qualification’s framework. Applicants must have completed an yet to be announced. Lane says: “This enabled us to automotive engineering qualification The “e+” refers to conduct international research into at level four, or provide evidence of the battery pack’s the qualification’s design, content, equivalent skills and knowledge. increased energy structure and delivery models Automotive technicians wishing to density and powertrain’s higher output. It offers more than 40 per cent to understand and capitalise on enrol can register at www.mito.nz/ev. extra range up to 458km, produces 160kW of power and 340Nm of torque, and has a top speed of almost 160kph. The battery can be replenished by 100kW fast chargers for a NEED YOUR CAR OR TRUCK MOVED? 40-minute top-up to 80 per cent. Transport Logistics – Specialists in Inter-Island Transportation The marque has revised the e-pedal software for smoother operation and enhanced feedback, especially in reverse, and for more rapid deceleration. Former general manager behind bars for theft A woman has been jailed for two years and eight months on 225 charges of theft amounting to $192,000 from Central Motor Group. The money Stephanie Elmiger stole will be repaid after assets from her property sale were frozen. She met the Blakeney-Williams family after starting work at the Taupo dealership in November 2013 and was promoted to general manager, but her crimes went undetected for three years. Elmiger used fake information, transferred up to $11,600 at a time into her personal and other accounts, and used the company credit card to buy clothes and flights. The judge said she stole the money to fund a “lifestyle of SHIP. RAIL. ROAD. extravagance”. He added: “You have shown little or no remorse.” Visit www.autofile.co.nz for the full strory. TAILORED SOLUTIONS TO BRING YOU THE BEST PRICE PORT-TO-PORT – DOOR-TO-DOOR Dealership tops car and van sales to take out double Mercedes-Benz North Shore has won the marque’s car retailer of the year Please contact us: award for the third time in a row – and has also landed the accolade for Auckland office Tina Boatwright 029 525 8950 the marque’s vans division. email: [email protected] Following the introduction of the X-Class utes, the dealership showed Christchurch office “exemplary performance in commercial sales” and was New Zealand’s Louise O’connell 03 374 5716 email: [email protected] largest volume-selling Mercedes-Benz retailer during 2018. Managing director Craig Innes says: “On behalf of Bruce Miles, myself and the team, I would like to extend a thank-you to customers. I would also like to thank our staff for their commitment to our values.”

10 www.autofile.co.nz www.autofile.co.nz 11 news Training changes ‘step too far’ t

he lead organisation would become centralised. move directly into the workforce for developing training But MITO is concerned the rather than continue in formal programmes and changes will exacerbate skills education when it needs to Tqualifications in the automotive shortages, undermine the accommodate both. Our system industry is opposing government apprenticeship and training system, isn’t geared up for the future proposals to overhaul vocational and amount to “a step too far”. economy where retraining and education. Chief executive Janet Lane says: upskilling will be a regular feature.” The package announced “The model managed by ITOs is Instead of ITPs retrenching, by Chris Hipkins, Minister for effective and economically lean, cutting programmes and closing Education, includes abolishing but is sidelined in these proposals. campuses, Hipkins says they need industry training organisations “ITOs work effectively with to expand delivery in more areas. (ITOs) and replacing them with industry to develop workforce He believes redefined roles for “industry skills bodies”. outcomes through qualifications education providers and ITOs Janet Lane, chief executive of MITO If the plan goes ahead, and training programmes. We will extend industry’s leadership training delivery will be provide resources and assessment, Lane does recognise the role, while bringing the 16 ITPs managed by combining the often online, and visit the polytechnic sector is in a bad way together will create “a robust country’s 16 polytechnics under apprentice and employer where – $100m in extra funding has been regional network”. an entity called the NZ Institute training happens. Our educational invested in four polys over the past Courses and programme of Skills and Technology. performance indicators highlight year and more are under siege. development will be consolidated The aim is for this to be our value and effectiveness.” “This sector needs to be to improve consistency, free up responsible for about 145,000 For every $1 million invested in stabilised and it will take some resources “to expand front-line apprentices and trainees, 25,000 the tertiary sector, ITO-arranged time to consolidate it. This should delivery with more sharing of employers and some 110,000 training qualifies 300 skilled be the paramount priority and expertise, and more use of online, polytechnic enrolments, while workers compared to 50 via first step in future-proofing these distance and blended learning”. funding for vocational education polytechnics. community resources.” The government envisages Lane stresses wider consultation centres of vocational excellence, on options is required because “powerhouses of expertise simply transferring 145,000 ITO covering key sectors and apprentices and learners to a industries”, being established. national institution will create David Vinsen, chief executive of unnecessary disruption when there VIA (the Imported Motor Vehicle are significant skills shortages Industry Association), says MITO is across industries. doing a good job at understanding CUSTOMERSSTEER TO YOUR BUSINESS Vintage can be cool, but not when it comes Hipkins released his proposals the industry’s needs. For example, to your website. on February 13 and plans to close it has been responsive to

Don’t leave your site stuck consultation on March 27. technological changes, such as in the past – upgrade to an Lane says the reforms represent intelligent transportation systems AdTorque Edge website and steer customers to your the biggest shift in tertiary and electric vehicles (EVs). business. education and training for more “It has been working with us than 25 years, and this timescale is and the industry to develop new · Custom designed & responsive sites insufficient for “robust debate and units, standards and modules · New, used & demo stock meaningful consideration of far- so automotive technicians, locators · Higher SEO Google rankings reaching implications”. electricians and others can · Full marketing dashboard The minister argues his add these onto existing or new

Ask us for a FREE audit of your proposals will strengthen vocational qualifications,” he told Autofile. existing website! education so school leavers get “This is important with some ideas high-quality training opportunities, coming from the EV leadership LET’S HAVE A CHAT! employers get skills they need and group to future-proof our training. workers are better equipped. “MITO is a successful ITO running adtorqueedge.co.nz “The world around us is a good operation. It has even taken changing and our education over a number of small ITOs that 09 884 4699 system needs to keep up,” says were struggling and, by using its Hipkins. “At a time of critical skill systems and procedures, it’s now ADTORQUE shortages, too many polytechnics meeting wider training needs. EDGE and institutes of technology [ITPs] “We see MITO as indispensable are going broke. to the motor-vehicle industry. It’s

WEBSITE DESIGN MEDIA PLANNING CREATIVE ANALYTICS CONSULTING CALL ATTRIBUTION REPUTATION MANAGEMENT DIGITAL “The strong labour market is a dedicated training organisation, & DEVELOPMENT & BUYING SERVICES & REPORTING & MODELING & DATABASE MARKETING ADVERTISING encouraging young people to which has a good understanding 

12 www.autofile.co.nz news

t of our sector and is responsive to such as the ITPs, reform is needed. Get submissions in changes to include resources our needs.” However, at programme design The government wants to and support for thousands of Vinsen notes issues with how ITPs and apprenticeship level – that’s to transfer ITOs’ support of employers training apprentices at are run need addressing, but doesn’t say ITOs – it opposes the proposed workplace learning and their own cost. want “to see the baby thrown out wholesale changes. assessment to vocational “For small businesses, such as with the bath water” in the process. David Crawford, chief executive providers. ITOs’ purchasing of local garages, it’s difficult to take on provider-based courses for work- In addition, VIA has been in officer, says: “While there’s a need training an apprentice when you’re based trainees will transfer to the discussion with the Motor Industry to reform the way in which training Tertiary Education Commission, flat out,” he explains. “You can lose Association (MIA) and Motor Trade is provided through polytechnics while their advisory and time and money to that training in Association (MTA) about challenges as this part of the system has been brokerage functions could be the first year or so. to be faced by recruiters due to broken for some time, our view is based in various locations. “The MTA believes there impending changes in employment the ITO model works well. MITO has strong relationships are close to 2,000 vacancies for laws and immigration rules. “It serves industry much better with industry and employers to qualified mechanics and panel develop and deliver training their Vinsen says the automotive than the minister’s proposals will. beaters. These jobs often remain current and future workforces industry is likely to be impacted MITO is working well for distributors needs. It also works with them unfilled for months or until the in filling positions ranging from and franchised dealer networks. It to promote their industries and employer gives up. We need to technical staff to sales people, when doesn’t need changing.” careers to emerging talent, and to grow more skilled tradespeople no local candidates are available. The MTA hopes the address skills shortages. and help to do that.” “We may almost be precluded government’s reforms will result in It believes the proposals will Pomare says almost all motor- from employing migrants from more people training for trades. undermine these relationships, the trade businesses are owned strength of the industry training overseas,” he adds. “What we “We welcome the proposal and run by people who were model will be dismantled and skills need is a strong training pathway as an opportunity to address shortages may be exacerbated. once apprentices. “This career and continued access to suitably critical skills shortages – not just It encourages industry to have its progression is the same in most qualified immigrants.” in automotive, but trades across say via www.mito.nz/haveyoursay. trades – young people start as The MIA is also against the economy,” says chief executive Visit www.autofile.co.nz apprentices and many end up scrapping ITOs, and says MITO Craig Pomare. “It’s good to see for an edited version of Chris managing or owning the business. does a good job for marques and employers will have a strong place Hipkins’ speech. To comment Ideally, this reform will include on the reforms, log onto www. franchised dealerships. It agrees in the structure.” life-learning options to support this conversation.education.govt.nz. that at the training provider level, However, the MTA wants the Submissions close on March 27. development.”

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FOR MAKING US THE BEST EXPORTER OF JAPANESE PRE-OWNED VEHICLES IN NEW ZEALAND

Our knowleadgable NZ-based IBC UPPER NORTH ISLAND SOUTH ISLAND / CENTRAL staff are ready to provide you with an MICHAEL BULLOCK GLENN KEATLEY exceptional car buying experience PH: 0274-996-886 PH: 027-229-2061 and world-class service E: [email protected] E: [email protected] 

www.autofile.co.nz 13 detroit motor show Making its comeback

t The Supra is back – courtesy 17 years on of Toyota Gazoo Racing

he first global model of turbocharged unit’s maximum torque Toyota Gazoo Racing’s GR of 500Nm is produced at 1,600rpm. sports car series is set to The Supra will accelerate from beT launched in New Zealand later 0-100kph in 4.3 seconds – 0.3 seconds this year. faster than its top-specification The wraps have finally come off BMW Z4 M40i counterpart, the all-new Supra to mark the end which shares the same engine of a 17-year hiatus with the previous configuration, output and driveline. model’s production ending in 2002. Its two drive modes are normal Ever since its inception in 1978, and sport. The latter tweaks engine aluminium and steel. By increasing new generation of driver-focused the previous four generations sound and response, transmission bonding strength among vehicles with dynamic styling and have been rear-wheel drive and tuning, and damper steering and materials of differing composition, faithful handling at the limits of its powered by front inline six- active differential settings. Traction rigidity is up to two-and-a-half performance. cylinder engines. can be toggled into track setting times higher than that of the ’86. “This will be a must-have The latest rendition is no for increased slip. At 2,470mm, the two-seater’s collector’s car and we’re already exception. The three-litre twin-scroll The skeletal structure is wheelbase is 100mm shorter. receiving serious interest from The front-rear weight balance customers.” is 50:50, and 19-inch wheels, high-performance brakes and REDEFINING SEGMENT “extensive advanced safety Nissan is claiming a type of new features” will be on offer. vehicle – the “elevated sports Vehicles wanted Akio Toyoda, Toyota’s president, sedan” – by revealing its self- says the flagship sports car has come driving, all-electric IMs in Detroit. dealers Buying now about due to customer demand. It says the concept is “closer “Even though Toyota had no to a sedan than a crossover”, and plans to make a new Supra, just like pushes design as traditional sedans a lot of other diehard fans I secretly lose favour in some markets. VEHICLES WANTED wanted to make it happen,” he The IMs’ ride height and 22-inch All Audi, Porsche, Jaguar, Land Rover and Volvo Models told the media at this year’s North alloys allow for a high seating American International Auto Show position and for the flat 115kWh (NAIAS) in Detroit. “I can honestly battery pack, which provides a say it’s a car that’s fun to drive and driving range of about 600km, to

Jeff Dacombe . 021 532 355 . jeff[email protected] better than ever.” be located under the floor. “The revitalisation of the Up front, the marque’s V-motion iconic name is exciting for design element is used. Due to the our brand,” adds Neeraj Lala, 360kW and 800Nm dual-motor LATE MODEL FORDS & MAZDAS WANTED Toyota NZ’s general manager of electric powertrain with all-wheel product planning and new vehicles. drive, there’s no traditional grille. “As the halo model for our The cockpit features a sports cars, the Supra points to a floating dual-layer transparent 

The fifth-generation Supra retains the DNA of its predecessor from the '90s Call Jason Robb Ph 0274 133 222

To advertise here, contact: [email protected] or ph 021 455 775

14 www.autofile.co.nz detroit motor show

Nissan’s self-driving and Infiniti’s QX Inspiration concept all-electric IMs concept Lexus’ RC F Track Edition

t digital instrument cluster, four camera on the tailgate’s handle. 0-100kph in about four seconds The electric Caddy is the first infotainment displays and a zero- Safety features include for the Track Edition, which uses model derived from General gravity seat for the driver. autonomous emergency braking, the same engine, drivetrain and Motors’ future EV platform. The When the IMs’ autonomous a surround-view monitor, tyre- transmission as the regular RC F. high-rider has large wheels, driving mode is activated, its pressure monitoring and futuristic looks, narrow steering wheel and side-view cargo-view camera. headlights and flat body cameras retract and front pews panels. pivot inwards to face the second ELECTRIC PREMIUM The marque is tight-lipped row, with the latter enabled by its Infiniti unveiled its take on the on specific details – even down lack of a centre console. premium mid-size all-electric to the vehicle’s name. However, The IMs, which rides on SUV segment with the QX in a statement it hints the car adaptive air suspension, also Inspiration concept – although will go into production in some features the marque’s “invisible to its powertrain details were form and expects to release new Cadillac’s first fully electric crossover concept vehicle” technology as revealed at kept secret at the NAIAS. models at the rate of “roughly the Consumer Electronics Show The car “previews the brand’s LOOKING TO FUTURE one every six months through 2021”. in Las Vegas. plan to launch a range of high- Finally, for something truly American, Steve Carlisle, Cadillac’s president, performance electrified vehicles Cadillac revealed its first fully electric says he has international expectations OUTPUTS BOOSTED [EVs], which promise an engaging crossover concept alongside its road- for its EV division, while the future Ram Trucks has revealed its new drive and deliver range confidence”, going and conventionally powered electric Caddy could be partially Heavy Duty 2500 and 3500 full- the marque claims. XT6 crossover. developed across the ditch. size pick-ups with three engine The vehicle’s grille has no air options, revised styling and intakes, while the arches are clad in upgraded interiors. black plastic and filled with large- They will replace the existing diameter wheels. 2500 and 3500, and will be bolstered The QX Inspiration is part of the Vehicles wanted by the next-generation DT 1500. marque’s plan to launch each of Both models destined down its new models from 2021 with an under next year will be powered electrified powertrain, which may Toyota SUVs & Utes by 6.7-litre Cummins turbo-diesel be drawn from parent company engines, which outputs 298kW of Nissan or fellow alliance members power at 2,800rpm and 1,356Nm of Renault and Mitsubishi. torque from 1,800rpm. A production version would line While outputs have risen by up against the likes of Audi’s e-tron 13kW and 95Nm, the engine is and the Mercedes-Benz EQC. 27kg lighter due to new pistons, a reworked cast-iron cylinder head SHEDDING WEIGHT and revised exhaust manifold. Refined dynamics, improved Built on a new ladder frame, the acceleration, less weight and Hilux • Land Cruiser • Prado 2500 and 3500 feature “98.5 per cent design tweaks are traits of the Track high-strength steel, six separate cross- Edition version of Lexus’ RC F. members, hydro-formed main rails The sports car’s weight and fully boxed rear rails for optimal reduction results from hollow strength and mass efficiency”. rear-axle shafts, a smaller intake  Frequency-response damping manifold and air-conditioning shocks have been fitted at all compressor, and aluminium for the four corners for a “sports car-like toe-control and upper suspension- We are always looking to purchase late model suspension for handling and a support brackets. supple suspension for rough terrain”. There are stiffer bushings for the NZ New cars aNd commercials The trucks come with a new rear-suspension arms and steering instrument panel, seven-inch rack mounts, while more rigid mounts multi-information display, efficiently transfer outputs from the miles motor group push-button start, active noise five-litre naturally aspirated V8. cancellation and a reversing The marque is targeting Paul Curin 0274 333 303 [email protected]

www.autofile.co.nz 15 EV focus Plug wars over electric vehicles oyota’s latest advert it hasn’t got a plug, to them as “EV trainer research to reliably compare the shows its Corolla hybrid it’s not really an EV. wheels” and their own average full life-cycle environmental zooming past a guy Definitions rapidly get BEVs as “pure EVs”. footprint of PHEVs and BEVs. anxiouslyT looking at his watch further complicated Others see PHEVs Flip The Fleet sees a huge while waiting for his electric car even if the car has a as valuable transition variation in the energy mode to charge. plug. EVs are divided technology needed used by PHEVs. Some owners Fair enough. On long journeys in into battery electric until batteries improve, hardly ever put petrol into the an early-model with a small battery, vehicles (BEVs) and two BEV costs come vehicle because they do lots of you need to stop for about 30 types of plug-in hybrids Henrik Moller, co-founder, down and charging short daily trips entirely on the Flip The Fleet minutes every 120km to recharge. – either a parallel PHEV, infrastructure expands. electric motor. But we also know But the advert ends by such as Mitsubishi’s Outlander, Owners who place most some PHEV owners who hardly referring to the Corolla as a or a series PHEV, for example emphasis on reducing greenhouse ever charge their batteries, even “self-charging hybrid”. It’s a fun BMW’s i3 range extender, gas emissions worry PHEVs have for local trips. advert that cleverly exploits depending on whether it has a small batteries and so can only go The net environmental range anxiety, but in my opinion conventional drivetrain. 35-50km on their electric motors outcome depends on what you the tagline stretches the truth BEVs have no fuel tanks and are before petrol or diesel takes over. need the car to do and what too far. All the energy that drives propelled entirely by an electric Nevertheless, a PHEV’s type of car you will be replacing conventional hybrids comes from motor powered by the main regenerative braking and battery when you buy either a BEV, petrol in their tanks. traction battery being charged by greatly improve energy efficiency PHEV, conventional hybrid or Apart from the sales spin, the electricity before the trip. even when the combustion engine combustion vehicle. advert does us all a disservice There’s a hot debate in the EV cuts in. Used in the right way, PHEVs have the huge marketing by confusing the terminology community about the relative a PHEV can deliver spectacular advantage of eliminating range around what makes up an advantages of the PHEVs and transport efficiency – way better anxiety, but most BEV owners electric vehicle (EV). BEVs. Some BEV owners are than a conventional hybrid. reckon range is more an imagined tyMostpe expertss o fagree v ethath ifi clesdisparaging of PHEVs, referring There hasn’t yet been enough than a real problem. Certainly, BEVs are less expensive to run than PHEVs because the latter has two different propulsion systems to maintain. Range anxiety undoubtedly drives some people to buy a PHEV when a BEV would have been adequate, cheaper and greener. But if you need it for lots of long and fast trips, the PHEV is probably a more practical choice. Provided you also keep it charged for local trips, it will probably also be a more environmentally friendly option than a conventional hybrid.

* Some manufacturers also call this a Range-Extended Battery Electric Vehicle or REX. It’s important to distinguish between different types of low-emission in hybrid”, blue, has a small subsidiary combustion engine to generate Henrik Moller is a retired sustainability vehicles. A “conventional” hybrid, in orange above, cannot be plugged in. electricity for recharging the battery on the move. The wheels are turned scientist. Additional research by Daniel Myall All of its propulsion is powered by petrol or diesel, but it’s more efficient entirely by an electric motor and this is sometimes called a “range Pthanl au fuelg vehicle-in because Hy regenerativebrid braking el recapturesect renergyic intov eextender”.hicl A e“batterys (EV”,P Hgreen,E hasV sno )on-board combustion engine and Dima Ivanov. Visit www.flipthefleet.org. a small battery to drive an electric motor. A “parallel plug-in hybrid”, and relies on being plugged in before the battery runs flat. To view Toyota’s advert, log onto https:// Tblack,hes ehas h dualave fuel bo andth battery-electrican electric motorand systems.petrol Am “seriesotor, plug-but witSource:h the NZad Electricded f Carea tGuideure t–h http://www.electricheaven.nz/at they can be plugged in at youtu.be/okIHHOY95Sg home or wherever there is an electrical socket. This lets you drive short distances electrically, at low cost and without pollution, and long distances using fossil fuel, avoiding the need to frequently recharge. These vehicles also have regenerative braking, which captures some energy that would be wasted as braking heatLive. The EVy co listingsst somew onhe rTradee in th eMe: middle between aNewfforda EVble listings(short ran onge )Trade and ex Me:pensive (long rangEVe) f watchlistsully on Trade Me: Top 5 EV models Average listing price electric cars. The drawback of plug-in hybrids is a complicated engine requiring maintenance, petrol listed on Trade Me this month: for the month: Eye on EVs refueling costs, air pollution, and engine noise. • Nissan Leaf • Mitsubishi +4.3% +80.7% +16.1% +52.7% -2.6 +51.4% Outlander $24.9k The fossil fuel engine will either help the electric motor turn the wheels (“parallel PHEV”) or only recharge • BMW i3 Compared to Compared to Compared to Compared to Compared to Compared to • Tesla Model S the battery (“series PHEV”) but some can do both. Most have very small batteries that don’t drive far • Hyundai IONIQ last month prior year last month prior year last month prior year electrically. As battery prices drop, plug-in hybrids will be replaced by full battery electrics. * Figures as per the end of February 2019 What we used to call Hybrids no longer count 16 www.autofile.co.nz Cars such as the ​non-plug-in​ Toyota Prius Hybrid found in this country over the past decade are different–they can not be plugged into an electric socket to recharge. They can only fill up on petrol, and use the petrol engine and regenerative braking to recharge a small battery that gives a short (1-2 km) electric range. A plug-in vehicle has many more benefits.

What about hydrogen? There has been an ongoing debate about whether the long-term future of cars would use hydrogen fuel cells or stored electricity (i.e. batteries). While hydrogen vehicles can recharge quickly and drive long distances, the challenge is that hydrogen is made by splitting it out of natural gas (which releases greenhouse gases) or water (which requires vast amounts of electricity) and the hydrogen then needs to be pressurised, stored, and transported, even though the vehicle still has an electric motor. Battery electric cars by contrast are safer (no explosive gas), simpler, use less energy, and it is a quarter of the cost to generate electricity, send it through the electrical grid, and recharge batteries. Hydrogen cars are not sold here, and are very limited globally.13

13 More information and sources about the hydrogen section: en.wikipedia.org/wiki/Hydrogen_vehicle#All-electric_vehicles. A test-drive of a hydrogen versus ​ ​ electric car is contrasted at transportevolved.com/2015/08/25/first-drive-report-2016-toyota-mirai-hydrogen-fuel-cell-sedan/ ​ Essay by hydrogen race-car builder has published essay at ssj3gohan.tweakblogs.net/blog/11470/why-fuel-cell-cars-dont-work-part-1 ​ 2 EV focus Funds for fleets to go green leasing and fleet The company believes its backing technologies that will loan fleet for at least two years. management company initiative will integrate EVs into a make a difference. It expects about 2,500 clients is among 31 recipients of wider range of businesses over a “We’re also funding 34 public- per year to experience the e-Golfs, Agovernment money for projects to three-year period so they can be charging spaces for EVs, including with expertise and advice on-hand promote greener transport. fully evaluated. at South Island tourism hot-spots. so they can learn about them. ORIX NZ has secured $135,451 The money allocated to ORIX This is about creating a national And DHL Express has been from the low-emission vehicles NZ EVi comes from a record $11 charging infrastructure. awarded $62,685 to purchase three contestable fund, which is run million in total from the latest “Transport is responsible for LDV EV80 electric vans to be used as by the Energy Efficiency and round of the low-emission vehicles about 18 per cent of New Zealand’s a pilot in the courier industry with Conservation Authority, for an contestable fund. greenhouse gas emissions, so an one operating from distribution electric-vehicle (EV) initiative. Megan Woods, Minister for effective way for us to help tackle depots in Auckland, Wellington Called ORIX NZ EVi, businesses Energy and Resources, says: “This climate change is to transition our and Christchurch. A charger will be with 16 or more lease vehicles on a funding is made up of $4.3m of fossil-fuelled fleet to run on clean, installed at each location. sole supply agreement – and that government co-funding and $7.3m renewable energy sources.” Total EVs by region meet other criteria – can upgrade from the private sector. That’s a Another grant recipient is Skene Northland 391 one in their fleet to a selected EV smart investment with maximum Holdings to the tune of $125,150. Auckland 5,394 at the same rate as its fossil-fuel benefit for taxpayer spend. This will help The Pit Shop buy a Waikato 598 equivalent. “This round focuses on fleet of courtesy EVs for clients to Bay of Plenty 386 The project, which includes projects that expand the use and use, and set up dedicated service Hawkes Bay 200 installing an on-site charger and possibilities of EVs and other low- bays kitted out with tools and Gisborne 41 providing an opening charging emissions technology. It’s about equipment needed to service, Taranaki 152 credit, aims to remove barriers making it available to help Kiwis repair and charge EVs at four Manawatu/Wanganui 372 businesses face when trying to get around, lowering carbon workshops in Christchurch. Wellington 1,724 incorporate an EV into fleets. emissions and contributing to our Ebbett Waikato has received Nelson/Marlborough 405 ORIX NZ has seen more economy. $93,499 to help replace its nine Canterbury 1,739 interest in fleets going electric, “From 100 per cent electric loan cars with 100 per cent West Coast 10 but the reality is most companies campervans to solar-panel electric Volkswagen e-Golfs. The Otago 698 are reluctant to invest the higher charged EVs and trialling smart company will install chargers at its Southland 87 Table 1 upfront costs. chargers in people’s homes, we’re dealerships and commit to the EV Source: Ministry of Transport, Feb 4, 2019

EV share of EV fleet size 2017-2019 EV percentage share of registrations EV fleet size 2017-2019 registrations 2.25% 14000 New light pure electric Used light pure electric New light plug-in hybrid Used light plug-in hybrid New light pure electric Used light pure electric New light plug-in hybrid Used light plug-in hybrid Jan 2014 2% 12600 Jan 2014 100 0.025% 44 13 1 55 1.75% 11200 Feb 0.065% 54 Feb 99 45 24 1 9800 1.5% Mar Mar 100 0.186% 54 54 1 53 8400 1.25% Apr 0.234% 52 7000 Apr 103 57 911% 1 5600 May 0.177% Mar 111 62 1150.75% 2 51 4200 Jun 0.103% 0.5% 50 Jun 114 63 135 2 2800 Jul 0.25% Jul 124 0.120% 69 146 2 49 1400 0% 0 Aug 0.112% 48 Jul Jul Jul Jul Jul Oct Oct Oct Apr Apr Apr Oct Oct Feb Feb Feb Jun Jun Jun Apr Apr Nov Nov Nov Sep Sep Aug Aug Aug Dec Aug Dec Dec Mar Mar Mar Feb Feb Jun Jun Nov Nov Sep Sep Aug Dec Aug Dec Mar Mar Mar Mar 129 78 156 May 2 May May Sept Source: MoT, Feb 4, 2019 Jan 2016 Jan 2017 Jan 2018 Jan 2019

Sep Jan 2017 Jan 2018 Jan 2019 Sep 132 0.113% 81 175 2 47 Oct Oct 134 0.116% 89 192 2 46 Live EV listings on Trade Me: New EV listings on Trade Me: EV watchlists on Trade Me: Top 5 EV models Average listing price Nov 0.144% 45 Nov 137 104 207listed on Trade Me this2 month: for the month: Eye on EVs Dec 0.121% 44 Dec 139 112 224• Nissan Leaf • Mitsubishi2 +4.3% +80.7% +16.1% +52.7%Jan 2015 -2.6 +51.4% Outlander $24.9k Jan 2015 0.173% • BMW i3 43 Compared to Compared to Compared to Compared to Compared145 to Compared123 to 248 • Tesla 2Model S Feb • Hyundai IONIQ last month prior year last monthFeb prior year last151 month 0.145%prior year134 261 2 42 Mar * Figures as per the end of February 2019 Mar 151 0.239%145 307 3 41 Apr 0.160% Apr 161 154 321 3 40 www.autofile.co.nz 17 EV percentage share of registrations May Mar 163 0.128%166 3352.25% 4 39 2% Jun 0.199% Jun 179 179 3551.75% 6 38 1.5% Jul 0.196% 37 Jul 184 203 3701.25% 10 1% Aug 0.128% 36 Aug 189 211 3860.75% 11 Sep Sep 0.185% 0.5% 35 193 227 4100.25% 11 Oct Oct 0.166% 0% 34

195 250 424 Jul Jul 12 Jul Jul Jul Jul Oct Oct Oct Oct Oct Oct Apr Apr Apr Apr Apr Apr

Nov 0.195% 33 Nov 199 272 441 Jan 2014 Jan 2015 14 Jan 2016 Jan 2017 Jan 2018 Jan 2019 Dec Dec 206 0.236%308 451 15 32 Jan 2016 Jan 2016 212 0.260%349 463 17 31 Feb Feb 213 0.161%370 476 18 30 Mar Mar 215 0.301%410 505 19 29 Apr Apr 223 0.418%454 542 22 28 May Mar 227 0.361%508 566 25 27 Jun Jun 318 0.745%563 610 29 26 Jul Jul 352 0.610%638 643 39 25 Aug Aug 372 0.479%698 670 56 24 Sep Sep 385 0.437%756 695 74 23 Oct Oct 398 0.590%847 738 91 22 Nov Nov 502 0.820%926 766 102 21

Dec 585 996 779 116 20 1 Jan 2017 645 1100 801 133 19

Feb 722 1212 826 146 18

Mar 747 1331 867 168 17

Apr 761 1459 894 183 16

Mar 826 1619 933 202 15

Jun 873 1802 995 218 14

Jul 908 1996 1026 246 13

Aug 953 2212 1068 278 12

Sep 1002 2423 1107 312 11

Oct 1107 2690 1138 345 10

Nov 1203 2982 1174 398 9

Dec 1265 3212 1199 456 8

Jan 2018 1329 3492 1231 493 7

Feb 1359 3664 1294 514 6

Mar 1426 3829 1350 561 5

Apr 1478 4075 1406 583 4

Mar 1553 4434 1487 636 3

Jun 1635 4764 1541 676 2

Jul 1678 5114 1616 740 1

Aug 1753 5433 1678 783

Sep 1835 5739 1758 809

Oct 1908 6200 1819 850

Nov 1964 6525 1900 875

Dec 2005 6782 1938 896

Jan 2019 2070 7070 1988 939 Feb

Mar Apr Mar Jun

1 Trade Me Motors launches new and improved Super Feature

rade Me Motors is always investing where Super Feature finds another sweet in new ways to help get dealers spot – the one between standing out and selling more vehicles and the getting in first. Tnew improved Super Feature, which was Time-poor buyers want to find what launched at the end of February, should do they’re looking for as quickly as possible, just that. so featuring ahead of other listings gets you Super Feature listings historically get on ahead of the rest and gives you a massive average more than four times more views advantage. than Basic listings, although many motor- It’s about appearing to the right buyers vehicle traders have seen performance in at the right time with the right offering and excess of this. attracting more leads to help dealers grow So what does Super Feature offer your their bottom lines. dealership? Boosting your brand awareness Much larger listings to view Larger listings give you the chance to really The first and most obvious thing is the sheer maximise your brand, with your logo size difference of the listings. appearing front and centre in front of Trade Super Feature has images that are four Me Motors’ large buying audience. times bigger on desktops than a Feature With about 250,000 people heading or Basic listing, so when compared to to Trade Me Motors each day, it’s really a other listings it really does stand out quite We’re committed great opportunity to enhance your brand substantially. awareness. In such a fast-paced world, most people to finding Establishing brand awareness is valuable are dealing with massive volumes of when marketing and promoting your information daily. innovative company and product. Although it’s an Car buyers skim over content and take intangible metric, it doesn’t make it any less what they need and ignore the rest, so ways of helping important. getting them to pay attention to your listing It builds trust. Once buyers have positive can be tough. our customers experiences with your brand, they’re more That’s when the power of an image likely to make repeat purchases without comes into play. With vision being the achieve the most much thought to other options. most dominant of all the senses, buyers are It also builds brand equity, which refers literally hardwired to respond to images. out of their listings to a brand’s perceived value determined by customers’ experiences. Positive perceptions Scrollable gallery in search results result in positive brand equity, and also Having the ability to scroll through images - Alan Clark, head of drives referrals and recommendations to in the search results gives buyers the Trade Me Motors friends and family. opportunity to quickly make up their minds about whether or not they want to Need to showcase your vehicles click into a listing to view the rest of “In a competitive market, we recognise it, or watch-list it directly from the the need for you as a seller to showcase search results. your vehicles, as well as building and It’s the equivalent of having a menu strengthening your brand,” says Alan displayed outside a restaurant, giving Clark, head of Trade Me Motors. patrons the option to browse before “We’re committed to finding they commit to anything. innovative ways of helping our First impressions matter and customers achieve the most out of never before have great photographs their listings, and our reimagined mattered more. Super Feature finds the sweet spot between helping your vehicles Prime position in search results stand out in search results while Super Feature listings appear ahead of increasing your brand awareness.” all Feature and Basic listings. This is

18 www.autofile.co.nz Super Feature Get over Your ultimate listing solution 4x more listing views* 4x larger images on desktop than Feature and Basic listings.

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www.autofile.co.nz 19 technology Artificial intelligence on show etween connected home Safe Swarm concept with the aim technology, giant televisions of enabling vehicles to wirelessly and robots, this year’s communicate and move efficiently. ConsumerB Electronics Show (CES) It uses V2X tech, which allows it didn’t let down mobility enthusiasts. to talk with surrounding vehicles Many car makers exhibited and share key information, such at the event in Las Vegas, which as location and speed. Along with serves as a glimpse into the future. the on-board sensors, the driver or Hyundai, in collaboration with automated systems can determine Swiss start-up WayRay, unveiled the safest course of action in the world’s first holographic merging with traffic or avoiding augmented reality (AR) navigation hazards. system inside its Genesis G80. The Safe Swarm concept made The holographic augmented reality The two parties have developed system inside the Genesis G80 its debut at CES 2017 and Honda it for mass-produced vehicles with has been conducting closed-course long-term road tests in South Korea the stereoscopic image being road for safe navigation while testing since then. aimed at minimising system errors. displayed on the road and adjusted looking ahead undistracted. It will next evaluate it in a The marque believes mobility for the motorist’s viewing to give While conventional head-up real-world environment on the windshields will be more than just accurate driving guidance. displays show reflected images 33 Smart Mobility Corridor, Ohio, bits of glass, with AR holographic The driver can enjoy vivid and indirectly through an LCD screen, reported to be the world’s longest power being a platform to provide precise images with no headset. holographic AR projects them stretch of continuously connected services and open up in-car Movement direction is kept through the windshield. vehicle-to-infrastructure road. experiences. accurate by real-time speed, and WayRay’s display also showed A real-world test was staged at It claims the biggest advantage navigational alerts are projected advanced driver-assist systems the NAIS of the Honda Autonomous of such a navigation system is through the windscreen onto the (ADAS), such as lane-departure and Work Vehicle, which combines its forward-collision warnings. all-terrain chassis with emerging The companies will expand advanced autonomous technology. holographic AR to display people, Designed by Honda R&D objects, buses, bike lanes and Americas, the four-wheel-drive crossings, and further develop prototype features GPS and advanced ADAS functions, such as sensor-based autonomy capable of a rear-side warning system. guiding itself most environments. an independent choice They also expect vehicle-to- Another technology presented everything (V2X) technology and was the marque’s Developer Studio, connectivity features will allow which will use the all-new 2019 Quest Insurance offers: data – such as traffic signals, Honda Passport to show off its surrounding vehicle information, enhanced Dream Drive experience. Mechanical Breakdown Insurance and road and weather conditions – This allows occupants to make – backed by AA Roadside Assist to be provided in real time. restaurant reservations, and pay Comprehensive Motor Vehicle Insurance In a bid to realise a collision-free for goods and services from a – including learner and restricted license cover. society, Honda has developed the connected car mobile wallet. Weekly, fortnightly & monthly instalment options now available to match your customers pay cycle

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20 www.autofile.co.nz technology

Honda’s Dream Drive concept can find fuel stations, make dinner reservations and book movie tickets FZI’s facial recognition system

Passengers can also use Dream Pilot Assist Level 2+, which Drive for mixed-reality games, enables the vehicle to steer, brake, movies and travel applications, and accelerate and guide itself with the access to radio and cabin features, driver in the loop, will be used in from the mobile device. more situational conditions. The second-generation CLA Veoneer and its partner Zenuity sedan, due down under in the third Veoneer’s Pilot Assist Level 2+ will deliver their first pilot-assist quarter of 2019, boasts an updated functions in 2020 with increasing Mercedes-Benz User Experience or the centre console’s touchpad. Swedish company Veoneer has functionality after that. (MBUX) infotainment system. It A facial recognition system showcased solutions to support Forward-looking cameras using includes gesture control and an created by the FZI Research Centre vehicle evolution into the 2030s deep-learning technologies will “energising coach” function to for Information Technology can by when it predicts most cars feature in more reliable advanced individualise interior settings. detect and monitor a driver’s vital sold will include technologies for ADAS, such as next-generation The CLA’s interior elements are parameters. “collaborative interaction” with highway pilot assist. the most noticeable and centre on A prototype uses an in-car drivers, while a fraction of the Enabled by Veoneer’s partnership a freestanding widescreen display camera to continually measure market may be fully autonomous. with Ericsson, 5G connectivity will for the all-digital instrumentation factors, such as heart and blink rate, It says with collaborative let drivers and vehicles interact and MBUX. It has an advanced head pose and emotions. Using a driving the car handles parts of the with surroundings including multi-function steering wheel, stock webcam, it recognises facial operation, but the motorist is still real-time roadside assistance, and infotainment touchpad controller areas, and determines fatigue and engaged to provide more safety engagement with service providers, and ambient lighting. stress levels using image and signal and convenience. such as traffic controllers. Building on the MBUX’s debut processing algorithms. at last year’s CES, the updated It can also establish the driver’s version offers better speech attentiveness and excitement levels recognition. The voice assistant without using sensors and special no longer gets confused by other lighting. FZI says this will allow for people talking and only responds better communication between to the person who last said “hey vehicle and motorist. Mercedes” to activate. The technology will be able to The hands-free interior assist be used with other aids such as system enables the adaption of fatigue and distraction warnings, content when a hand approaches and emergency brakes, to provide A better deal for the the touchscreen on the dashboard safer and more predictable driving. Motor Vehicle Trade Best of the rest People in a car park at CES had a nFlexible credit facility available to fund surprise when BMW showed off an vehicles in transit or on your yard autonomous motorbike, which it has no plans to develop for the public. nAccess to stock when you want to buy, It has advanced assistance BMW’s autonomous motorbike not only when you have the available cash systems that fuse its gyroscope, which determines angle of lean, data from roads, vehicles and other nFree up your capital and grow with safety features such as adaptive devices to help motorists during city your business cruise control, emergency braking driving, on motorways or looking for n and collision avoidance. a parking spot. Only available to registered Toyota’s latest self-driving Mercedes-Benz self-driving Vision motor vehicle traders prototype is the Guardian 4.0, which Urbanetic and Chinese company is based on Lexus’ LS-500H. It can Byton’s M-Bite EV with level-three assist drivers when an accident autonomy were also unmasked. And “feels” imminent by correcting BMW took the wraps off its Vision oversteering or braking. iNext – a self-driving luxury car that’s Nissan unveiled invisible-to-visible a “living room on wheels”. Ph: 09 320 5646 technology via an augmented reality Visit www.autofile.co.nz for more demonstration. Its combs real-time from the CES. Contact us now to find out more www.autobridge.co.nz

www.autofile.co.nz 21 newslooking back The month that was... March

March 30, 1998 March 30, 2007 Customs ordered to return seized cars Flaws in proposal for emissions A victory for importers and setback for Customs, A Ministry of Transport report that outlined the or just a lucky break? That was the question being possible impacts of emission standards on used asked after a Wellington judge ordered 10 cars imports had been supported by the industry. seized from importer Bathurst Developments to The report, prepared by Covec – an applied be returned after clocking allegations. economics company – analysed how proposed The importers’ institute said two important legislation would change the fleet’s structure points relevant to importers came out of the over time, environmental effects and potentially court case, which was the first to follow the adverse flow-on effects. implementation of new provisions of the Customs and Excise Act. It stated: “If implemented, these standards would effectively limit The first was that Customs was only permitted to seize goods when the age of used imports and have a number of effects. These include its officers had some reasonable cause. The second was that both the reductions in the total number of imports, increases in average import decision to seize and subsequent decision to continue detention of the prices, increases in the value of vehicles in the fleet and longer lives for goods could be argued in court. existing vehicles to offset reductions in import numbers.” In the Bathurst case, Customs seized 10 Japanese used cars on the basis of The analysis suggested emissions standards would have limited its own odometer expert’s opinion. However, the importer had the odometers environmental, social or economic effects. inspected by other experts, who said only one had been tampered with. David Vinsen, chief executive of the Imported Motor Vehicle Dealers’ Judge Willy found no reliance could be placed on the Customs expert’s Association, said the report accurately summed up the situation. views. He said while the department was justified in relying on them “The line we’ve been running for 18 months is that too-drastic to seize the vehicles, it failed to prove there was reasonable cause to restrictions on imports will have the unintended consequence of increasing continue holding them. the age of the fleet as people will hold onto their older cars for longer.”

March 8, 1999 March 6, 2000 Luxury distributor into used imports Is one-price selling the answer? BMW/Rover New Zealand said it would become the Retail selling of new cars should be on a “one price first luxury distributor to begin importing genuine for everyone” basis. This would get rid of haggling, ex-overseas used vehicles. and most of the bitterness and funny dealings that It planned to import stock only from BMW Group plagued the industry. sources in Japan and Singapore, and to provide That was the view of Max Pennington, owner of documentation attesting to German and English Max Pennington’s Autocity, which was a multi- dates of assembly. franchise dealership for four marques in New Mark Gilbert, the company’s sales and marketing director, said the Plymouth and held 40 per cent of North Taranaki’s new-vehicle market. decision was in response to market demand, and the realities of the new Pennington had decided to change his whole basis for selling new environment for new and used vehicles in New Zealand. cars. “I just wanted to take all the rubbish out of selling them and give In 1998, BMW opposed the importation of new BMWs by Auckland everyone a fair deal. The old way of having a relatively high-stickered dealer Michael Clark. Such stringent compliance restrictions were price, and then negotiating downwards, just wasn’t me.” imposed he eventually gave up. Clark moved on to sell new Mercedes- Instead, he gave the suggested fair retail price he had determined from Benzes bought from an Indonesian importer. studying various matters, such as competitors’ pricing, the manufacturer’s John Steele, general manager of official Mercedes-Benz importer discount and his dealer rebate. He ended up with an absolute bottom-line German Motor Distributors, said it had looked at importing used price no salesman could change and wouldn’t include any extras. vehicles in the past, but there were no plans to do so in the future. After two months of operating under the “one-price selling” umbrella, He added the country was moving towards becoming a nation of Pennington was pleased with the result. “I will never go back to the old used-car buyers, rather like in the 1950s and 1960s. negotiated price method of selling cars.”

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Handling customers’ dealer reviews rader reviews are rapidly doesn’t give anyone with them post-sale.  Who are your top performers? growing in importance as confidence in doing Remember, most Who could benefit from a part of any dealership’s business with you. customers are down to constructive coaching to help business.T That said, if you choosing which two, create customer experiences Internally, you can learn, respond to negative maybe three, dealerships more in-line with what your adapt and celebrate in real time reviews in an empathetic they visit to look at dealership is trying to achieve? as feedback from customers is way – even with specific vehicles they received. Externally, there will be unreasonable buyers have found. One area I know dealers receive the prospective clients only wanting – you should articulate MARK GREENFIELD Reading through most constructive feedback about to see vehicles, and engage with what efforts you made Motorcentral reviews and seeing a is customer parking, but most do dealerships that have been rated to make it right or improve their dealership that has replied with nothing about it. and reviewed by past buyers. experiences and place context for gratitude to all customer reviews I would happily argue stocking Think about your own decision- consideration around those reviews. compared to one that has replied to five less cars and giving people making, whether it be about a café, What it shows prospective none – or a dealership that doesn’t easy access to parking will only restaurant or accommodation, customers is that you care, they have any reviews – starts to influence have a positive effect on the and how online ratings – or lack of can see you’ve tried to make the people’s decision-making as to what business, its client experience and them – influence your decisions. client happy or provided some businesses they will visit. financial performance. Poor or no For example, do you take understanding of the situation Another consideration is that available customer parking is a your family to a place that has no around the review. A negative replying to reviews also increases great way to annoy prospective rating and reviews, when around review replied to by the dealership the chances of buyers taking their buyers before they have even got the corner there’s one that has with thought and client-focused time to leave reviews about their out of their cars, and generate hundreds of positive ratings? effort significantly throws water on experiences. frustration, negativity and reasons They have established a place that fire so it barely smoulders. Especially when making why not to buy from you. in many customers’ minds. Being There are all sort of statistics decisions, they see you replied to Whichever way you cut it, rated and reviewed is one thing, out there, but replying well past customers and were thankful, reviews are hugely important but making the effort to respond reduces negative connotation by so when they reply you have to your business today and takes your online reviews to more than 50 per cent compared given them proof you care and will be more so in the future. another all important level of to no reply. Remember, always are thankful for their efforts in Handling them with external credibility and client perception. reply, and look to calm negativity completing reviews. If you never visibility, or based on what you The way in which you respond and not add fuel to the fire. reply to any, you aren’t showing you can learn internally, will lead to to reviews can show prospective care to receive their reviews either. a better overall experience at customers how much you truly value Handling positive reviews your dealership – and ensure you them by demonstrating how much All I can say is reply to every single LEARNING JOURNEY leverage customer experience you’ve valued past ones. Can they one. Customers have taken their Another component in handling online – to have a presence for trust you post-sale, or do you ignore time to write a review about your reviews is what you do with them consideration on a buyer’s online them once you’ve sold them a car? dealership, which helps convert internally. This is what you can research journey. more new buyers to choose your learn about your dealership and A comprehensive customer Handling negative reviews business. These are just as important your people from customers. rating and survey tool being used Leaving a negative, or less-than- as replying to negative reviews.  What are consistent areas you by a growing number of dealerships positive review unanswered adds Whatever you do, don’t just can improve on? What does is BuyerScore. Now is the time to fuel to the fire. It can take them reply with a generic “thanks” across your customer not like? take control of reviews and make from being a little smoke about them. Make an effort, not only  What are the aspects of the one thing for certain – that they your dealership to somewhat more because your buyer deserves it for dealership and customer are from your buyers, and you can ablaze, and something that will submitting the review, but it also journey, or people, you need leverage the results online and raise concerns when read. If this is shows prospective customers you to recognise and celebrate? offline. Visit www.motorcentral. consistent across your reviews, it value clients and communicate What do your customers love? co.nz/buyerscore to learn more.

24 www.autofile.co.nz news Handling customers’ dealer reviews Mystery over stink-bug ports tatistics obtained by He adds the MPI doesn’t Autofile show 13 live brown BMSB interceptions for 2018/19 season (to January 9) capture operators’ names Country of Live Live Dead Dead Dead Total marmorated stink bugs Interceptions because this “is not required for lading males females males females unknown bugs (BMSBs)S were intercepted by import purposes”. Unknown 28 4 8 209 214 2 437 biosecurity officers during the first “All cars ships are inspected half of the high-risk season. Japan 11 0 0 36 28 1 65 until the MPI is satisfied they They were discovered among a USA 3 0 1 17 9 0 27 don’t pose a biosecurity risk. All total of 42 interceptions made by Totals 42 4 9 262 251 3 529 suspected BMSBs found on vessels

the Ministry for Primary Industries The period covered in the table is from the first reported interception date of August 13, 2018, are sent for positive identification (MPI) between August 13 and up to January 1, 2019. Source: MPI at the MPI’s plant health January 9. Figures released laboratory and are exterminated following an Official Information alive – found in one location. Japan, but 64 dead ones were. as part of this process.” Act (OIA) request also show 516 However, mystery remains Three searches of vessels from The names of the vessels on dead BMSBs were found. as to where most of the BMSBs the US yielded 27, with all but which BMSBs were discovered All but five interceptions were hitched their rides on ships to New one dead. have been withheld under made on vessels. Christchurch Zealand because the country of Steve Gilbert, director of section 9(2)(b)(ii), 9(2)(ba)(ii) and and Wellington each accounted lading was classed as “unknown” border-clearance services, says: 9(2)(ba)(ii) of the OIA. for one interception, with the by the MPI for 28 interceptions. “Ports of loading are not stated These covers matters such rest being in Auckland. These accounted for 12 of the 13 as vessels frequently stop at as unreasonably prejudicing There were two interceptions live stink bugs, or 92 per cent. multiple ports or countries on “the commercial position of in September, three in October, There were 437 live and dead the way to New Zealand. When the person who supplied or 12 in November, 20 in December BMSBs in the unknown category – insects are found on-board upon is subject to the information” and five up to January 9. 83 per cent of overall total. arrival, it’s not always possible to releasing such information There were 14 aggregations No live BMSBs were found to be certain of their origin or “would be otherwise likely to with 10 or more BMSBs – dead or among 11 interceptions from identity.” damage the public interest”.

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www.autofile.co.nz 25 tech report Seeking permission or forgiveness here seems to be a growing being disrupted by any network, they called Amazon is exploring the use of problem with innovation innovation. The amount it microblogging, but delivery drones, but it requires occurring faster than of power said group has it was hard to define approval from the US because it regulationT can keep up, and this is also a factor innovators because it didn’t replace is a regulated activity. By the time trend is accelerating. need to consider. anything. There was this the Federal Aviation Administration Tech companies, in particular, Innovation offers path of discovery with approved Amazon’s drone, it was have adopted a strategy of asking many benefits and is something like that, already obsolete and the company for forgiveness as opposed to cumulative. It not only where over time you was already testing a more permission. Two prominent offers us better ways Kit Wilkerson figure out what it is. advanced version. Policy adviser and analyst examples are Uber and Lime. to accomplish things [email protected] “Twitter actually Innovative wares and services Both have created a product we do, it also helps us changed from what we seem to have been dropped or service that was without identify flaws or deficits thought it was in the on cities globally with reckless competition. They created their with our current system. beginning, which we described as abandon. With the rate of own markets and moved quickly to With e-scooters, for instance status updates and a social utility. technological change increasing, introduce them as wide as possible, and without making an argument It is that, in part, but the insight new solutions are being developed as quickly as possible. It’s more for or against them, I can recognise we eventually came to was Twitter at an increasing rate and one difficult to find the political will to some of the benefits of their was really more of an information society will continue to have remove a service that’s in use and introduction. network than it is a social network.” difficulty keeping up with. highly in demand. For one, their popularity is Some jurisdictions have tried to But there is another way to look Regulators, on the other hand, showing us “transit deserts” curb the use of Twitter, others have at the problem. We should embrace didn’t know what to regulate until – areas where people are not embraced it, but all after the fact. the assumption of legality. In other the service or product was already adequately served by current Because of the evolving words, if not explicitly forbidden, it on the market. Because of this, should be allowed. The alternative many are asking whether these is that we say it is illegal unless companies are acting ethically. “Permissionless innovation allows us to explicitly allowed and I think most Most start-ups or companies that of us – at least in New Zealand – produce a truly innovative product create truly new things for each other to would not be willing to accept that. or service end up having to address enjoy – things the experts may not understand One thing we can count on the question of their offering’s is that the rate of change will legality. Some regulator or politician or approve of, but that nonetheless hold the continue to accelerate, so what can might look unfavourably on the potential to transform the world” we do to keep up with innovation? product, someone might be injured For one, regulation should be using the product. – Michael Munger, American economist, 2017 more general and inclusive. For The question that must be instance, instead of distinct laws addressed is whether to proceed options in our transport system. nature of innovation, it’s almost governing taxis, Uber or even Lime, to market and ask for forgiveness The quick uptake of e-scooters impossible to regulate proactively. we should have laws that apply when the inevitable occurs, or to and their continued popularity Regulators often have no idea of equally to any transport service. seek permission by trying to quell illustrates that we have a shortage the scope and impact of a new This will also have the effect of any objections beforehand. of quick, convenient options. technology or product. Even when making innovators certain of the Of course, the answer is largely Another example of where aware and explored in detail, such laws in areas they are servicing cultural. Some cultures embrace innovation has filled a gap is with automated vehicles, there’s no and making it easier to answer the innovation and change, others Twitter. When it was created, no guarantee the technology will fit question of whether an innovation denounce it. I like to think New one – not even its creators – knew within the scope of the regulation is a positive contribution or not. Zealand fits in the first group. for what it could or should be used. when delivered. It will make clear whether they There are others who might Ev Williams, Twitter’s co-founder, An example of this is the system will need to ask for forgiveness or object to change, largely the group said in 2013: “They called it a social in the US to regulate drones. permission.

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GREG MACDONALD has been appointed general You should all know reputation and culture. manager of marketing at Kia Motors NZ. the most important assets You may be surprised He has 23 years’ experience in the automotive in any dealership are your by how much an engaged industry. This includes launching Isuzu’s passenger people – without them, workforce impacts on and ute range under its own banner, and most you wouldn’t have a systems and processes recently being national sales and marketing manager business. to deliver a high level of of Fiat Chrysler focusing on Jeep. So how do you best service so buyers keep Will Allan Todd McDonald, general manager of Kia Motors NZ, says MacDonald engage them so they stay coming back. Hello Monday brings considerable knowledge to the business and strengthens its longer and contribute to To help improve senior management team. the success of your business and employee engagement, there are for themselves? few things to review, such as roles IAN TILL has been appointed as financial controller When you think of employee and responsibilities. Are roles defined of Automotive Holdings Group (AHG) NZ. He comes engagement, you think of surveys, and do your people know what from a successful career in the fast-moving consumer collecting data, interpreting it and outcomes they’re driving? Do they goods sector. formulating a plan on the feedback. have the skills and capabilities to do Till, who is also a commercial pilot and flight The engagement I want to their jobs? Do you they need further instructor, started his career at Inland Revenue before moving to discuss focuses on relationships training or development? And do Deloitte Auckland as a senior analyst. you build and develop as leader you have the right people on-board? He then went to Foodstuffs North Island. His final position there at your dealership, which leads to Leadership style in the 21st before joining AHG NZ as manager of group reporting and insights. discretionary effort made by your century is about coaching team to get things done – not conversations and feedback. The MARK DARROW has stepped down as an independent director with because they have to do it, but days of “do as I say” have faded. the Motor Trade Association (MTA), but is staying in the sector. because they want to. People want to know how they are Over the past three-plus decades, his roles in the automotive Strong engagement and doing daily and where they can industry have included managing director of Continental Car Services, capable leadership builds your improve. Don’t wait for the end-of- executive director of GE Money, MITO board member and director at culture. Engagement levels will year review – it’s too late by then. AA Finance. He is chairman of Armstrong Motor Group’s advisory board then flourish and transform your Employees leave because of and a ministerial appointment on the NZTA’s board. business to another level. their managers. You want leaders, Darrow was offered another term with MTA. He would have stayed New Zealand’s top 10 employers not managers, who understand on for another couple of years, but felt it was time to go and could see – such as Air NZ, the Department of and inspire people. They need conflicts emerging with his NZTA role. Conservation, Healthcare of NZ and know how to get the best out of Flight Centre – are there because individuals and teams, play on their CHARLIE KIRKBY has joined Trade Me Motors’ sales they care about their people strengths and build confidence in team as an account manager and will be looking after and there’s no reason why your areas of improvement. its South Auckland region. dealership couldn’t be there. What does your dealership His previous role at Janssen Insurance has provided Yes, they may have big budgets stand for? You don’t just sell cars, him with a good understanding of the motor-vehicle and teams running recruitment you change lives through service industry, which combines well with his customer-centric focus. and development programmes, and product. Get staff on the Kirkby says: “I’m excited to be a part of such an iconic Kiwi brand and but look at their operating models journey of your purpose, vision, keen to be working with traders to help them grow their bottom lines.” and study what they’re doing with mission and values. If you give their workforces to fit their business meaning to your business, your HENDRINK VON KUENHEIM has taken responsibility for BMW Group’s models. This is what sets them apart. people will follow. sales and marketing operations in Asia-Pacific, which includes New Air NZ, for example, has worked Reward and recognition are Zealand but excludes China. hard at its customer journey. It important because people want to His remit also includes Eastern Europe outside the EU, the Middle has made it easy for people to know they’re doing a great job. If East and Africa, which he previously oversaw. All these areas have been book flights, check-in and get you have a reward system, ensure it integrated into one sales region. to destinations with minimal aligns to your business’ purpose and disruption. This process involves values. People in your dealership MYLES PERRY has been appointed acting chief financial officer of people along the way from booking buy into what it’s about. When you Heartland following David Mackrell’s resignation in December. the flight to check-in, boarding and recognise and reward the right Perry has been head of internal audit since August 2017 and held picking up bags at the other end. behaviours, you start operating at an senior management roles at Air NZ for 10 years. Take a step back and review extraordinary – not ordinary – level. your dealership’s business and There isn’t much between your GENEVIEVE TEARLE has been appointed chief marketing officer of operating model. See how your business and the likes of Air NZ. ERoad, the transport technology services company. people fit into each part of your All you need you to do is make She most recently held the same title with Fisher & Paykel Appliances. customer journey, and how staff some tweaks and you’re heading influence outcomes that have into the right direction of being an TO FEATURE IN INDUSTRY MOVERS EMAIL [email protected] an impact on service, brand, extraordinary dealership.

28 www.autofile.co.nz f & i focus Key to increased profitability elling extra insurances as Nobody can look after boasts a free accident Remember, as a dealer you part of a vehicle sale can your customers better management service. are the specialist when it comes create more profit, and is a than you can, so how do The latter includes a to selling, financing and insuring greatS way to increase customer you sell these insurances? 24/7 nationwide service, vehicles. satisfaction and retention. The answer is with pick-up and delivery of Erin Mills, Protecta’s training You have more knowledge quality training and the customer’s vehicle manager, spends a lot of time than your clients and you have the selling processes, from his or her home providing free training for our ability to provide them with better- which will give you the or workplace, courtesy customers. With her experience and suited products than they will be confidence and skills to Colin Marshall car, prioritised repairs our systems, it’s a combination that’s offered elsewhere. be successful. It’s also free. Direct sales & to minimise time off the increasing our dealers’ profitability. marketing manager Selling these insurances isn’t Comprehensive Protecta Insurance road, an unconditional Motor-vehicle insurance is as difficult as it seems because motor-vehicle insurance workmanship guarantee a key component of training customers often need or are is usually either wanted by and valet at completion. provided to dealers. It gives required to buy them anyway. customers or required by financiers Other insurers don’t provide them the knowledge and skills The question is whether they will to protect their assets. either of these benefits, which makes to sell this product, which can purchase from you or somewhere This obviously provides good your offering a lot easier to sell. also be invaluable for customer else. Maybe the bigger question opportunities to present motor- Selling motor-vehicle insurance satisfaction and retention. is will you offer it to them. If you vehicle insurance to them. Their also provides an insight into how Many traders are “catching don’t, clients are going to arrange want or need should give you the the customer intends to finance the on” and sales of Protecta’s motor- this elsewhere, which gives other time to present your product. Be purchase because all insurers need to vehicle insurance are booming. With providers the opportunity to steal enthusiastic – it works. know if there’s going to be a security, competitive pricing and unique your finance sales and possibly Protecta’s motor-vehicle or finance, on it. Once you know benefits – and a fast, easy and whole vehicle transactions. insurance has the unique benefit this, it gives you the knowledge and intuitive online sales system – it Consumers prefer a one-stop of not charging the customer extra competitive advantage to sell your provides the catalyst to increased shop from a specialist and that’s you. for paying by instalments and finance option. dealer profits.

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www.autofile.co.nz 29 industry profile Working up through the ranks

fter suffering debilitating “Back in that era, building good chemical poisoning while relationships was important to get running his own panel- stock. I drove across the country for Abeating business, Steve Ward had government auctions in the early no difficulty switching his focus to days. That was lucrative and then the market for used cars. the Japanese side kicked off.” “It was a natural progression to open my own yard. The advantage I “In the early LAND OF RISING SUN had was that I knew cars inside out, days, any fool Ward started going to Japan in 1986 t whereas a lot of salesmen know and flew over monthly for 18 years. nothing about the product.” could go to His company moved to bigger Ward began his panel-beating premises and went fully wholesale. apprenticeship aged 15 with Japan, buy used “We didn’t need the retail Colin Lake Panelbeaters in vehicles and location, just more space. I was Kingsland, Auckland. probably the first parallel importer “He was the best boss I’ve ever make money” to bring in new cars. In the early had and we’re still friends. But when – Steve Ward days, any fool could go to Japan, I was 21, I thought, ‘you don’t want buy used vehicles and make to be an old tradesman on those money. If you made a mistake, you wages’, so I started my own panel- made less money. If you make a beating business in Onehunga.” mistake now, you lose money. However, six years later, Ward “I saw market changes all the was struck down by chemical time and tried to stay ahead of poisoning after getting exposed to them. I bought exotic vehicles “some nasty stuff”. He had to sell and still do, but originally it was his business when he was 27. ‘passport cars’. In the beginning, “I saw a doctor, who had worked you had to fly people to Japan to with the guys from an ICI chemical use their passports to bring cars plant fire in 1984. He suggested back here in their name. taking high-dose vitamin C and “Margins were unbelievable. I spent time in a decompression ease back into work, he joined the the good bits. They had a system I made $20,000 from my first chamber. I have permanent liver most “high-pressure organisation from start to finish for selling, so I Mazda RX-7. We brought in Datsun damage because of that, which in Auckland” – a dealership in Grey sold a car using their system back 280Zs, Mitsubishi Starions – that has probably caused other health Lynn, which used “the Australian to front just to annoy them. sort of thing. We later imported issues I’m fighting.” idea of pushing people into buying”. “I wanted to work for Selwyn rear-wheel-drive Mitsubishi Ward was unable to work for “The guy who ran it had strong Gordene at Top Mark Motors, but Galants because they were big two years. By then, it was the early rules on how to sell a car, which he put me in contact with Andrew sellers. The imports didn’t rust and 1980s. He already had in-depth didn’t go down well with me. I was Gummer, of Civic Car Centre on were full of extras New Zealand- knowledge of the used-vehicle often given a day’s notice, but I the North Shore. He was famous new cars didn’t have, such as air industry – his father and brother- kept my job because I sold about for bits and pieces. I was supposed conditioning, electric windows in-law also worked in it – so he 17 vehicles a month. After five to be a salesman, but ended up and power steering. decided to sell cars. months, I walked away, but learned doing everything.” “When the first used imports Ignoring doctor’s orders to a lot from the job and picked out Ward struck out on his own came in, many brands rubbished with Frontier Motors in New Lynn their own products and said they when he was about 28. His father wouldn’t supply parts. Then they Graham, who was a well-known decided to supply parts at five motorbike racer, bought the times the price. I brought in lots of property and gave him the leg-up. Lexus models, which were badged “I needed him because I wasn’t differently. My mother-in-law had registered. Getting a licence was the world’s worst ES 300 because complicated back then to protect when I wanted a part, I would use the public. It wasn’t like the free- her chassis number. I was told for-all we have now, which is a NZ-new parts wouldn’t fit, but joke. Many people are getting they did.” burnt because of backyard dealers. You go back looking for LEGAL WRANGLINGS Steve Ward with wife Christine in the 1965 black Sunbeam Tiger someone if you have a problem Ward has ended up in court with he bought when he was 18 and they’re not there. the NZTA about five times over the 

30 www.autofile.co.nz industry profile

Steve Ward behind the wheel of his blue Formula 5000 at Whenuapai in the late 1990s Ward racing his Ford GT40

t years and still gets calls from dealers From early rides to racing look like it was wound. “seeking advice on issues with it”. Steve Ward’s first car was a Ford exotics and classics, and “Some people still think I was In the early 1990s, Ward “caused Model A in burgundy red with motorbikes. After his first bout charged with speedo winding, but a stink” by bringing in about 30 grey mudguards. As a 15-year- of cancer, he sold many. “We I’ve never had a charge against me new Isuzus, but was told they were old, it cost him about $1,600. now have about 12 classics and for that. I did make the mistake of no good as they had been crash- “At school, I was flat out use a convertible 1966 Mustang sharing a building with someone test vehicles. The issue dragged wheeling and dealing. I did up GT the most. involved with that, though.” on for six months and was only bikes and surfboards to sell, and “Until recently, I’ve been racing Another issue got dragged out in resolved when he got documents made more money than as a Formula 5000s, which have had 2007/08. Ward and business partner from the marque in Japan, the panel-beating apprentice.” a resurgence in New Zealand. Jerry Clayton took the NZTA to court validity of which were questioned. Ward left school at 15 We were based in Europe for two over the compliance of a Ferrari “Back in the early days you with passes in maths and seasons and in the second year, imported from Singapore. could self-comply, which was a engineering, and spent most 2011, we shipped my Ford GT40 “The lawyer made out it was nonsense. I told the NZTA, ‘I’ve had of the fifth form on Auckland’s to the UK for an endurance series. unsafe for New Zealand because it enough’. Even a trained mechanic west-coast beaches with Sadly, I became ill and we came was built to European regulations. looked at them and said they mates. Not much school work home early. We won because it complied. The hadn’t been damaged or repaired. was done. “I’m not going to get back agency was a slow learner back “I had buyers lined up, but was A more significant purchase into racing so my Formula 5000 then. When you regularly get unable to sell the vehicles and was his Sunbeam Tiger when has to go. I like buying and defeated in court, you think you almost went broke. The new-car aged 18. He still has it, and plans selling Ferraris and classics from would change how you do things.” industry felt threatened by parallel to strip back its paint and make all over the world, and still do imports. You could see why. It it roadworthy. that. I sent about five Australian CHANGE IN DIRECTION didn’t want a free-for-all and By 2009, Ward owned 32 muscle cars back there last year.” Another bout of serious ill smaller margins. It threatened health in 2009 prompted legal action, but never Ward to reassess his life. “I had followed through.” tumours by the time I turned In the late-1990s, the NZTA 50. I saw an Asian doctor who raised issues with thousands treated me with alternative of used Lexuses from Japan. medicine for two years and “It said their seatbelts had to many of them shrank.” be changed, which in turned He and his wife sold their might have caused the airbags businesses and properties not to work.” before travelling around the Ward, supported by US in an RV. “We didn’t have a the Independent Motor winter for four years,” he recalls. Vehicle Dealers’ Association, Not content with owning one Sunbeam Tiger, Ward’s health has never Ward had considerable success racing a dark-green spent years trying to 1965 Sunbeam Tiger at meetings across New Zealand fully recovered. He now has get the authorities here multiple tumours and two to acknowledge the Years later, Ward got a pay-out Around the turn of the century, immune disorders. He says incompatibility between the for costs over complying a Lexus Ward started Optimech, which he’s still alive through “sheer will airbags and seatbelts. from Hong Kong as the frontal- specialised in mechanical and aircraft power – mind over matter”. “I said, ‘you’ve made a mistake’. impact rule came in. “I got the engineering, and fatigue analysis. That said, poor health hasn’t When you got in one of the cars and decoding for its specifications “We had the perfect team for stopped the 63-year-old from started it, the seatbelt sign came on and it was basically identical to a speedometer inspections. We buying and selling exotic and the dashboard and when you clicked NZ-new car. The judge asked along also helped Rod Milner when he classic cars across the world it in, the airbag system was armed. the lines of, ‘do you expect me to was falsely accused of speedo from his avocado orchard near “None were recalled. At the believe a Lexus isn’t made to a tampering. We took it to court. It Tauranga. He’s glad to no longer end, they realised I was right. Now, decent standard no matter where was proven the clock hadn’t been be in the automotive industry, but because of their age, more than half it’s going in the world’. Of course, it wound, but had been pushed smiles, “I was never popular with  of those vehicles will be off the road.” was the same car.” forward and damaged to make it the new-car industry”.

www.autofile.co.nz 31 motorsport

In brief Steering way to the top Rules to help passing he alumni of the 2019 Kevin Magnussen says F1’s new Castrol Toyota Racing Series aerodynamics rules allow cars to (TRS) are off to various better follow each other. Tchampionships around the world. Wider and simpler front and Champion and rookie winner rear wings aim to help improve Liam Lawson has announced he overtaking after racers ran close will contest the Formula European together on-track in 2018. Masters – and, more to the point, TRS driver Lucas Auer was the most consistent driver this season “It feels better than last year will do so as a Red Bull Junior. and moves to the Japanese Super Formula Championship and I could follow,” says the Haas In the week before the New driver. “I was faster than the guy Zealand Grand Prix, he was and F3 into a new specification law, Lucas Auer, was the most I was following in testing and evaluating no less than 11 offers as part of the “formula ladder” consistent international challenger passed him. The cars feels more from teams and championship devised by Gerhard Berger. The in the TRS’ five-week season. consistent and stable behind talent spotters. His chosen series follows the Formula One He will compete against New another one.” competition uses cars identical to calendar and is a support category Zealand’s Nick Cassidy – a multiple last year’s Formula Three. on F1 race weekends. TRS champion – in the Japanese Display boost for fans Marcus Armstrong, who Like Lawson, Armstrong races Super Formula Championship, IndyCar Series cars will have finished a close second in the under the wing of an elite driver which features open-wheeler cars new LED displays in 2019 to help championship, is already testing his organisation – in this case, the with performance close to those fans follow sessions and races car for the upcoming FIA F3 series. Ferrari Driver Academy. in F1. Like Lawson, Auer is also a after the previous system was The championship blends GP3 Gerhard Berger’s son-in- driver for Red Bull. ditched four rounds into 2018 for “performance inconsistency”. Fans trackside and watching Series aims to pick up best from rest on television will now know a car’s running position, when the ustralia’s Supercars the US and the British Touring Car Australian media reports the driver has engaged overtake racing series is looking Championship. enforced modifications to the assist and pit-stop times. to borrow the best ideas The series across the Tasman Mustang’s shape – and a vocal The new panel will also Afrom similar championships has been working behind the public backlash – have apparently inform the safety team so it gets around the world as it works to scenes on its “look and feel” halted studies to assess the cars back into action faster. “reimagine” itself based on the beyond the restrictions of its feasibility of a Camaro joining the possible grid at Bathurst two generic Gen2 chassis, which has Supercars Championship. Rally host to be decided years from now. been somewhat restrictive when In a bid to stay relevant after The Dakar Rally may off to the Under the microscope are the applied to coupe body styles, such the recent axing of the Falcon Arabian Desert. It looks like German DTM series, NASCARs in as Ford’s new Mustang. road car, GM-Holden’s switch to Southern Africa countries want an Opel world-car platform for its to be hosts with Saudi Arabia Commodore and the lukewarm apparently in the running. reception for the odd-looking The rumour has been Mustang racer, the organisers are sparked by an Instagram post by even wondering about hybrid driver Mohammed Altwaijri, who technology. wrote the rally was heading to Also under consideration is the Saudi Arabia for a five-year term. decline in gate numbers affecting It has yet to be confirmed categories all over the world. Visit where future Dakars will run, but https://bit.ly/2N6Rf5C to view the The Mustang may have got a lukewarm response when first announced the change may happen by 2020. but it ran hot at the first round of the Supercars Championship 2019 Supercars entry list.

SpecialiStS in pre-Shipment

www.jevic.co.nz vehicle inSpectionS ph 09 966 1779

32 www.autofile.co.nz motorsport Stepping up to European series ando Norris, Lance Stroll, The Eurocup initiative is about Robert Shwartzman, Liam that series’ relevance, and the Lawson – all Toyota Racing chance to move drivers, engineers LSeries (TRS) champions and all run and mechanics between TRS and in the competition by Hamilton- Formula Renault. based team M2. “It will benefit Kiwis, at least Led jointly by Mark Pilcher we hope so. This is what we and Jonathan “Flex” Moury, M2 tried hard to do with Liam. But Competition is the current TRS his management chose another champion team that ran Liam route, which we fully understand Lawson, Marcus Armstrong and considering the offer they had. Lucas Auer among a six-car entry We’re already discussing about 2020 in this year’s series. for him to do TRS again, however.” Since its debut in 2011, it has Jonathan Moury, left, congratulates this Moury says M2 will work step year’s NZGP champion, Liam Lawson consistently been the team to by step and establish itself in beat, but its 2019 campaign was many talents it has run in the TRS. just took us a bit of time.” Europe now. statistically its most prolific. For the Moury says the team began after Moury and his wife Elise will “We aim at doing a good job in first time in TRS history, M2 won 14 the A1GP global series ended. Both oversee this operation, but there’s the Eurocup, then see where that out of the 15 races with each of its had been working for A1 Team NZL. a significant crossover between takes us. We’ll remain in TRS for as six drivers winning at least once. “Mark contacted me asking if I wanted both projects engineering and long as it’s there unless something Moury and Pilcher have made to start a race team with him. It was a mechanically wise. dramatic happens. The TRS is an the most of their Kiwi-Belgian no-brainer as we’re like brothers.” “Mark and [chief mechanic] Matt incredible platform and training origins to bring the best European The team ran three drivers that will still oversee the operation in tool for drivers competing in the drivers to New Zealand, and put season – rookies Kotaro Sakurai and New Zealand, and will go to Europe northern hemisphere in the New them alongside this country’s Jordan Skinner, and Ivan Lukashevic, this year as well for some events.” Zealand winter.” finest rising stars. who scored their first podium points. This year, the team will But the best year is a harder call. step up to Formula Renault in “The best season is difficult to Europe, which raises intriguing single out, especially with the new opportunities for Kiwi drivers. car, but 2015 and 2018 come to mind PROPOSED REFORM OF VOCATIONAL EDUCATION There’s no doubt M2 attracts because of the dynamic of the whole the top driving talents to grant team,” recalls Moury. “In 2016, I lost my HAVE YOUR SAY! it an advantage over its rivals, father and flew back in the middle of but operationally it has also the series, so not the best time, and consistently proven itself the outfit in 2017 we lost the drivers’ title at the to beat in all conditions. last race with Pedro [Piquet].” The Government has announced wide-ranging That should transfer well when Perhaps 2019 was the best reforms to vocational education that will affect industry training in the automotive industry. it makes its European racing debut so far as M2 locked out the in the tough Formula Renault championship emphatically? WE INVITE YOU AND YOUR TEAM TO Eurocup later this year. But it will “This year was mentally draining HAVE YOUR SAY be a more level playing field with with the battle between Marcus Do you agree or disagree with the following? a new car, new tyre supplier and and Liam. It was, however, a pure the departure of two experienced display of sportsmanship and • One national institution would be good for industry teams – Josef Kaufmann Racing talent. I hope people realise what • Transferring 145,000 apprentices/learners and Fortec Motorsports. we had this year was exceptional.” currently enrolled in ITOs to the national M2 has signed Kush Maini to its The other big news is the team institution, joining its 110,000 students, would European programme and could will expand into Europe this year. be good for industry conceivably call on some of the “It’s always been our aim to grow, it • ITOs should be disbanded, including MITO.

Have your say - complete the survey at mito.nz/haveyoursay before 27 March 2019.

The M2 Competition TRS team

www.autofile.co.nz 33 disputes

The case: Soon after purchase, Absent dealer ordered to foot bill for the buyer had her 2006 BMW inspected by her mechanic. Oil was found leaking from the engine and repairing oil leaks and hearing costs its alternator pulley had seized. The dealer, who failed to attend the Background Ellingham said she then had attend the hearing, it hearing, also had the powerplant inspected, but refused to repair all of In late April 2018, Lynne Ellingham considerable difficulty finding acknowledged via email that the car’s faults. bought a 2006 BMW 320i from out from Esler how and when the it accepted fault in the matter Wellington’s Underpriced Cars for vehicle would be transported to her. and acknowledged it would be The decision: The trader was $5,999. Shortly after delivery, its The BMW was delivered to her covered under the Consumer ordered to pay the buyer $1,099, her alternator pulley seized and oil was on May 21 without the warranty Guarantees Act (CGA). application fee and the tribunal’s hearing costs. found leaking from its engine. and consumer information notice. Ellingham said Underpriced Prompted by concerns arising The finding At: The Motor Vehicles Disputes Cars didn’t disclose these from the slow delivery process and The tribunal ruled the BMW Tribunal, Wellington. problems to her before she lack of warranty, Ellingham had failed to comply with the CGA’s purchased the vehicle. the vehicle checked by Hawkes guarantee of acceptable quality She asked the dealer to fix the Bay BMW. because of the oil leaks, vacuum repairs in June 2018 and produced engine problems, but she claimed It reported there were oil leaks in pump and seized pulley. texts to that effect. it refused so she asked the tribunal the cam cover, vacuum pump and These defects were apparent Her sworn evidence was she to order it to pay for the repairs. sump gasket. It noted an engine very soon after purchase. never received those texts. The Underpriced Cars didn’t attend noise, which sounded like the The tribunal didn’t consider a tribunal agreed with the buyer the hearing and failed to provide a alternator pulley had seized, and a reasonable consumer would find that the dealer’s communication in report on the buyer’s claims. possible issue with the cam chain. them to be acceptable in a vehicle respect of the need for repairs had Hawkes Bay BMW estimated of this age, mileage and price. been poor. The case it would cost $1,680 to fix the oil There was a dispute between Ellingham saw the BMW leaks, alternator, wiper blades and the parties over the evidence Orders advertised on Trade Me as being in do a wheel alignment. Ellingham about existence of an oil leak from The tribunal ordered the dealer to “immaculate condition”. She texted paid $72 for the report. the sump. pay the purchaser $1,099. Underpriced Cars to indicate her At Underpriced Cars’ request, The adjudicator accepted It also ruled that if the buyer’s interest and asked if there was Ellingham then took the BMW Underpriced Cars was entitled mechanic found a leak at the “anything that needs doing or any to Global Autoworks for an to accept Global Autoworks’ sump or the cam chain needed issues I should know about”. inspection. It found oil leaking recommendation that this replacing, Ellingham must – The manager, Chris Esler, texted from the rocker cover gasket, potential leak should be monitored before getting repairs carried out back saying the vehicle had no vacuum pump and seals. once other leaks were remedied. – seek to recover the estimated issues, was very tidy and he was It noted oil had leaked along If leaks reappeared at the remedy from Underpriced Cars. “looking to throw in a 12-month the sump area making it appear sump, then Ellingham would be If the trader refused, she would mechanical warranty”. the sump was also leaking, and entitled to make a further claim to have to file another application Ellingham replied that she would added the car needed a new the tribunal. with the tribunal. buy the car along with the warranty fan belt and the front pulley Likewise, it was uncertain Finally, the tribunal said it could offer. She lived in Waipukurau and was seized. Global Autoworks’ whether the cam chain needed award costs against a party if that was unable to inspect the vehicle estimate was $1,098. to be repaired, so the tribunal “party, after receiving notice of prior to purchase. Initially, Underpriced Cars and suggested the buyer wait for a hearing, fails to attend without She paid for the car on May 3 Ellingham hoped the repairs would further report from Hawkes Bay good cause”. and said she could pick it up be covered under her mechanical BMW as to whether this was Esler informed the tribunal on on May 16, but Esler offered to breakdown insurance policy, but required. the morning of the hearing that he transport the BMW to Waipukurau the insurer rejected her claim for Ellingham had tried to get wouldn’t be attending. The dealer for $140. She asked him to supply repairs because they related to pre- Underpriced Cars to repair the was ordered to pay tribunal costs the warranty documents plus a existing defects. BMW since May 2018. Esler claimed of $650 and $50 to the buyer for receipt for the vehicle purchase. Although the dealer didn’t he offered to pay up to $700 for her application fee.

MEDIATION SERVICE FACILITATING RESOLUTION

34 www.autofile.co.nz disputes

The case: A year following Case dismissed after parties opting out purchase, the buyer’s 2014 plug-in hybrid developed an estimated $4,107 fault with its charging unit. The of consumer legislation ruled invalid dealer refused to fix the unit saying both parties had contracted out of the Background The agreement was in Mosscar Ly said the Prius continued to Consumer Guarantees Act (CGA). House And Home Ltd purchased a Services’ standard form and its charge properly until September The decision: The tribunal ruled 2014 Toyota Prius for $25,000 from terms didn’t appear to have been when the warning light came on the legislation did apply to this case. Mosscar Services on June 9, 2017. subject to negotiation. again. He took it to Auckland City However, it found the charging unit The plug-in hybrid developed a Mosscar Services was also a Toyota, which confirmed a fault fault occurred too long after purchase fault with its charging unit about a registered motor-vehicle dealer, with its charging unit and that it for the CGA’s protections to apply, so the buyer’s application was dismissed. year later. whereas House And Home didn’t needed to be replaced. Mosscar The buyer obtained an estimate have the same experience in Services also inspected the vehicle At: The Motor Vehicle Disputes of $4,107 to repair the system and dealing with, or negotiating, vehicle and stated it had a problem with Tribunal, Auckland. asked the dealer to rectify the fault. sale and purchase contracts. its charger. Mosscar Services refused to The tribunal said it was relevant remedy the problem saying the to its assessment of fairness and The finding applied in regards to this matter. buyer had agreed to contract out reasonableness that House And In regards to both parties House And Home paid $25,000 of the CGA so it wasn’t entitled to Home received no advice – either contracting out of the CGA for the for a four-year-old car that had a remedy. from a lawyer or Mosscar Services Prius’ sale agreement, the tribunal travelled 46,000km at the time of The trader added that if the – on the effect of the exclusion was satisfied there was a real risk sale. legislation did apply, then the clause. House And Home didn’t realise The charging unit fault first fault had occurred too long after However, the dealer knew of it was agreeing to exclude the occurred about one year after purchase for it to have any liability. the effect of the exemption clause important protections in the CGA. purchase, by which time the buyer contained in the fine print of the Ultimately, it is consumer had driven about 21,000km in the The case VOSA, which was the trader’s protection legislation. House vehicle. The tribunal investigated whether standard-form agreement, and the And Home was a consumer – it However, the tribunal found the sale agreement complied with purchaser didn’t have this extent of purchased a vehicle ordinarily the Prius had been as durable as the CGA’s requirements for the two familiarity with its content. bought for personal, domestic or a reasonable consumer would parties to contract out of it. Ly said he didn’t understand household use. consider acceptable after a year of It found that both were in-trade the true effect of the exclusion Given the imbalance in the ownership and 21,000km of travel. and had signed the vehicle offer clause and seemed to be more respective bargaining power of In reaching this conclusion, the and sale agreement (VOSA) on concerned with ensuring House both parties, the fact the vehicle tribunal acknowledged the fault June 9, 2017. And Home would be able to claim had predominantly been used for would be expensive to remedy. The document contained an GST on the transaction than he Ly’s personal purposes, and the It said the cost of repair was a acknowledgement that they had was with the effect of excluding absence of clear evidence House factor it took account of when agreed to contract out of the the CGA from the sale. And Home had knowingly agreed determining whether a fault legislation. It stated: “I am acquiring The tribunal then went on to to contract out of the provisions of breached the acceptable quality this vehicle for business purposes consider if the car’s fault breached the CGA, the tribunal was satisfied guarantee. and agree the CGA does not apply.” the CGA’s guarantee of acceptable the parties hadn’t validly agreed However, it wasn’t the sole or However, the tribunal wasn’t quality. to contract out of it. It was ruled decisive factor. The tribunal didn’t satisfied it was fair and reasonable In early June 2018, Ly noticed the protections of the legislation consider that the cost of repairs that the parties should be bound that a warning light appeared on applied in this case. outweighed other considerations by the exclusion clause. the dashboard and had it assessed The tribunal then had to in determining the vehicle was of House And Home’s director, by I-Tech Automotive, which found consider if protections under acceptable quality when sold. Huy Ly, said the Prius was bought a fault with the on-board charging section six of the CGA, which principally for his personal use and unit. It cleared the relevant fault are not indefinite and last only Order occasional use by the property code and the problem didn’t for as long as is reasonable in House And Home’s application was management business. appear to return. the circumstances of each case, dismissed.

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Whangarei Thames

Our services include: NEW: 170 2018: 175 2.9% NEW: 110 2018: 100 10.0% USED: 263 2018: 276 4.7% USED: 106 2018: 122 13.1%

 NZ Customs clearance  NZTA inspections Auckland Tauranga

NEW: 3,212 2018: 3,176 1.1% NEW: 328 2018: 338 3.0%  MPI inspections  Odometer verifi cation USED: 5,219 2018: 5,713 8.6% USED: 447 2018: 466 4.1%  Insurance  Delivery nationwide Hamilton Rotorua NEW: 553 2018: 502 10.2% NEW: 154 2018: 151 2.0% USED: 772 2018: 826 6.5% USED: 135 2018: 180 25.0%

New Plymouth Gisborne

NEW: 161 2018: 144 11.8% NEW: 38 2018: 39 2.6% USED: 152 2018: 175 13.1% USED: 59 2018: 69 14.5%

Wanganui Napier

NEW: 111 2018: 97 14.4% NEW: 216 2018: 209 3.3% USED: 112 2018: 99 13.1% USED: 242 2018: 219 10.5%

Palmerston North Masterton

NEW: 241 2018: 224 7.6% NEW: 88 2018: 98 10.2% USED: 343 2018: 315 8.9% USED: 69 2018: 64 7.8%

Nelson Wellington

NEW: 87 2018: 103 15.5% NEW: 756 2018: 790 4.3% USED: 203 2018: 254 20.1% USED: 844 2018: 896 5.8%

Westport Blenheim

NEW: 4 2018: 1 300.0% NEW: 71 2018: 64 10.9% USED: 4 2018: 3 33.3% USED: 60 2018: 66 9.1%

Greymouth Christchurch

NEW: 9 2018: 10 10.0% NEW: 794 2018: 703 12.9% USED: 22 2018: 35 37.1% USED: 1,434 2018: 1,571 8.7% LATEST SCHEDULE Timaru NEW: 76 2018: 74 2.7% USED: 97 2018: 116 16.4% Lake Taupo Triumph Carrera Lake Taupo Port Calls v 1904 v 1905 v 1906 v 1907 Oamaru NEW: 9 2018: 9  0.0% Moji 17 Feb – 15 Mar – USED: 20 2018: 19 5.3% Osaka 18 Feb 5 Mar 17 Mar 3 Apr Dunedin NEW: 260 2018: 235 10.6%

JAPAN Nagoya 19 Feb 6 Mar 18 Mar 4 Apr USED: 353 2018: 380 7.1% Yokohama 20 Feb 7 Mar 19 Mar 5 Apr Invercargill NEW: 130 2018: 173 24.9% Auckland 10 Mar 23 Mar 6 Apr 21 Apr USED: 173 2017: 184 6.0% Wellington 14 Mar 1 Apr 10 Apr 29 Apr Lyttelton 13 Mar 30 Mar 9 Apr 27 Apr Your Vehicle FINANCE TO SHIFT Y OUR Import Finance

NEW ZEALAND Nelson 16 Mar 1 Apr 14 Apr 29 Apr BUSINESS IN TO TOP GEAR Specialist

Phone 0800 ArMAcuP (0800 276 2287) shipping to To find out more visit us at email [email protected] www.blackbirdfіnance.co.nz or www.armacup.com call us on 0800 000 999 www.autofile.co.nz 37 www.heiwa-auto.co.nz

Imported Passenger Vehicle Sales by Make - February 2019 Imported Passenger Vehicle Sales by Model - February 2019

Feb ’19 2019 YEAR 2019 Feb ’19 2019 YEAR 2019 Mkt Make Feb ’19 Feb ’18 +/- % Make Model Feb ’19 Feb ’18 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE share Toyota 2,406 2,872 -16.2 21.6% 4,856 21.4% Mazda Axela 590 572 3.1 5.3% 1,223 5.4% Nissan 2,207 2,220 -0.6 19.8% 4,535 20.0% Honda Fit 558 461 21.0 5.0% 1,109 4.9% Mazda 1,780 1,996 -10.8 16.0% 3,653 16.1% Suzuki Swift 530 581 -8.8 4.8% 1,093 4.8% Honda 1,224 1,232 -0.6 11.0% 2,494 11.0% Nissan Tiida 528 514 2.7 4.7% 1,081 4.8% Subaru 621 696 -10.8 5.6% 1,274 5.6% Mazda Demio 440 499 -11.8 4.0% 886 3.9% Suzuki 601 682 -11.9 5.4% 1,254 5.5% Mitsubishi Outlander 330 172 91.9 3.0% 658 2.9% Mitsubishi 531 325 63.4 4.8% 1,083 4.8% Toyota Prius 298 214 39.3 2.7% 634 2.8% Bmw 395 467 -15.4 3.5% 812 3.6% Nissan Leaf 277 146 89.7 2.5% 558 2.5% Volkswagen 344 366 -6.0 3.1% 735 3.2% Subaru Legacy 263 328 -19.8 2.4% 530 2.3% Audi 210 192 9.4 1.9% 387 1.7% Toyota Vitz 256 264 -3.0 2.3% 500 2.2% Mercedes-Benz 171 250 -31.6 1.5% 320 1.4% Mazda Atenza 223 264 -15.5 2.0% 440 1.9% Lexus 113 79 43.0 1.0% 217 1.0% Subaru Impreza 219 154 42.2 2.0% 445 2.0% Ford 79 122 -35.2 0.7% 169 0.7% Nissan Dualis 218 160 36.3 2.0% 428 1.9% Volvo 51 52 -1.9 0.5% 115 0.5% Nissan Note 212 174 21.8 1.9% 424 1.9% Land Rover 41 54 -24.1 0.4% 91 0.4% Mazda Premacy 195 210 -7.1 1.8% 447 2.0% Jaguar 40 49 -18.4 0.4% 81 0.4% Toyota Aqua 184 43 327.9 1.7% 353 1.6% Chevrolet 39 63 -38.1 0.4% 83 0.4% Toyota Auris 155 169 -8.3 1.4% 296 1.3% Mini 38 30 26.7 0.3% 62 0.3% Nissan X-trail 150 117 28.2 1.3% 320 1.4% Dodge 33 28 17.9 0.3% 70 0.3% Toyota Corolla 139 160 -13.1 1.2% 281 1.2% Holden 24 39 -38.5 0.2% 55 0.2% Honda Stream 122 125 -2.4 1.1% 270 1.2% Jeep 23 24 -4.2 0.2% 45 0.2% Toyota Blade 120 143 -16.1 1.1% 259 1.1% Hyundai 20 28 -28.6 0.2% 43 0.2% Nissan Serena 109 55 98.2 1.0% 210 0.9% Chrysler 17 21 -19.0 0.2% 39 0.2% Mazda Verisa 104 112 -7.1 0.9% 205 0.9% Porsche 17 18 -5.6 0.2% 45 0.2% Toyota Markx 102 203 -49.8 0.9% 214 0.9% Kia 10 15 -33.3 0.1% 20 0.1% Nissan Bluebird 101 107 -5.6 0.9% 202 0.9% Peugeot 9 16 -43.8 0.1% 11 0.0% Honda Odyssey 93 140 -33.6 0.8% 187 0.8% Daihatsu 8 8 0.0 0.1% 16 0.1% Nissan Skyline 92 121 -24.0 0.8% 198 0.9% Renault 5 9 -44.4 0.0% 11 0.0% Nissan March 90 95 -5.3 0.8% 182 0.8% Bentley 4 3 33.3 0.0% 7 0.0% Toyota Ractis 90 107 -15.9 0.8% 168 0.7% Cadillac 4 9 -55.6 0.0% 7 0.0% Honda Crv 85 139 -38.8 0.8% 169 0.7% Plymouth 4 6 -33.3 0.0% 6 0.0% Mazda Cx-5 84 58 44.8 0.8% 161 0.7% Rolls-Royce 4 1 300.0 0.0% 5 0.0% Honda Civic 73 65 12.3 0.7% 139 0.6% Aston Martin 3 2 50.0 0.0% 5 0.0% Nissan Fuga 72 68 5.9 0.6% 137 0.6% Citroen 3 8 -62.5 0.0% 5 0.0% Toyota Vanguard 72 69 4.3 0.6% 140 0.6% Pontiac 3 6 -50.0 0.0% 5 0.0% Honda Accord 71 97 -26.8 0.6% 142 0.6% Others 47 60 -21.7 0.4% 111 0.5% Others 3,884 5,142 -24.5 34.9% 8,038 35.4% Total 11,129 12,048 -7.6 100.0% 22,727 100.0% Total 11,129 12,048 -7.6 100.0% 22,727 100.0%

contact: Kei Mikuriya email: [email protected] Trusted since 1966 www.heiwa-auctions.com

38 www.autofile.co.nz www.heiwa-auto.co.nz Rule change to affect imports car dealer is predicting cites – as an example – some of the says, with the cost of heat-treating, researching and buying online is the electronic stability bigger vans that can no longer be safely storing and transporting growing, the majority still prefer rule (ESC) being extended imported now that were purchased cleaned cars impacting on margins, the ‘in person’ experience. Having Aacross the board on imports into by families that couldn’t afford “with these costs eventually retail sites in strategic locations is New Zealand next year will have a much for $8,000. If those same flowing through to the consumer” an advantage for our business.” huge impact on the industry. people now want vans, they will and placing significant pressure on As for finance and insurance, From early next year, the safety have to find older models because smaller operators. Hunter estimates about 80 per system will have to be installed and they will be unable to afford He adds the compulsory Takata cent of used-car buyers require working in all vehicles – including, anything newer. airbag recall continues to affect the such products, which Turners for the first time, MA-class cars with “People then hold onto their industry. “Cars cannot be sold until provides through its retail engine capacities of less than two vehicles and keep repairing them, they have repair certificates and channels, and more than 1,500 litres – for them to be allowed into so the fleet gets older,” he adds. “If some manufacturers are slow to dealers and brokers. the country. the government leaves it alone, deal with used-import repairs.” As for last month, the total Grant Kane, of Optimum Motor there’s a natural cycle of cars that Hunter also highlights fuel- of 11,129 used imported cars Group in Whangarei, says this go off and on the road without price increases. “We expect to registered in New Zealand dropped follows an ESC import restriction them interfering.” see smaller vehicles returning to by 7.6 per cent compared to “rolled out late last March for Commenting on the overall favour, which impacts pricing in February 2018 when 12,048 were vehicles with engines over two industry, Todd Hunter, chief both segments – small-car pricing sold. Sales so far this year are down litres and before that it was four- executive officer of Turners goes up, big goes down. We by 11.8 per cent compared to 2018 wheel drives”. Ltd, says several one-off events draw on our variety of sourcing – 22,727 versus 25,767. He told Autofile: “Next year it’s impacted on the used-vehicle relationships, which has reduced Toyota led the way last month everything, so there will be a lot market last year, such as the stink- the impact of these events on our with 2,406 sales for a market share of cars we won’t be able to import bugs crisis, which affected the flow business.” for February of 21.6 per cent. It at all. While that’s 2020, everyone of cars into New Zealand. The company sees developing was followed by Nissan with 2,207 will have to look forward regarding “While stakeholders have put its national network as a priority by registrations and 19.8 per cent. what they want to buy and supply effort into resolving the issue, the expanding its footprint, relocations, Rounding out the top three was for next year this year, I would say. success of these measures will play and refurbishing existing sites. Mazda on 1,780 units and a 16 per “Even the larger rental out over the next few months,” he “While the number of customers cent market share. companies that rely on fresh The battle for top model was imports for their fleets are being close. The Mazda Axela was back Used Imported Passenger Registrations - 2016-2019 majorly affected because they will in top spot, but only by 32 units have to do a big buy-up at the end 15,500 and thanks to a market share of 2019 before the ESC compliance 15,000 of 5.3 per cent. Honda’s Fit was rule comes in March next year. 14,500 second on 558 units and a market “I think it’s going to change 14,000 share of five per cent, while everyone’s style because it wipes 13,500 Suzuki’s Swift came third with 530 out so many models of cars. We 13,000 to bump Nissan’s Tiida into fourth. aren’t going to be able to supply 12,500 Six regions secured sales cheaper vehicles to Kiwis. 12,000 increases of used imported 11,500 “The worst thing, and everyone cars last month. They included 11,000 forgets about it, is what the 2016 Whanganui, which had 112 10,500 government does with changing 2017 registrations last month compared 10,000 the ESC rules is that it doesn’t put 2018 to 99 in February 2018 for a jump 9,500 2019 more money in people’s pockets 9,000 of 13.1 per cent, and there was a and actually makes the fleet older.” Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 10.5 per cent increase in Napier To back up this view, Kane from 219 to 242 units.

contact: Kei Mikuriya email: [email protected] Trusted since 1966 www.heiwa-auctions.com

www.autofile.co.nz 39 www.mmnz.biz Industry working collaboratively he chief executive of a three border-inspection companies, added benefits with agendas used cars crossing the border last lead organisation in the shipping companies, transport not dominated by just the likes month fell by 35 per cent when automotive industry is providers and compliance shops. of stink bugs, but other supply- stacked up against January 2019. impressedT with how companies Officials from the Ministry for Primary chain issues as well. There were 8,764 used passenger in the supply chain have been Industries and NZTA also take part, “Around the start of February, vehicles imported during February – working together to tackle along with Customs and the Ministry Ports of Auckland advised us of a decrease of 4,715 units compared biosecurity threats to New Zealand. of Transport when required. possible congestion because the to 13,479 in January. David Vinsen, of VIA (the “We’ve been impressed shipping schedule had a number Disregarding February 2018’s Imported Motor Vehicle Industry that everyone ‘turns up’ and of vessels arriving in one week,” low total of 7,686, which was Association), says businesses, and participates,” says Vinsen. “There’s explains Vinsen. mainly caused by the stink- government departments and now a degree of comfort and “It could have meant congestion bug crisis, last month’s figures agencies, have been busy ensuring confidentiality so people can be on the wharves, but the port amounted to the lowest February everything can be done to protect open, transparent and talk about informed everyone about this in on record since 2013. the country’s borders from the likes their problems – whether generic advance. This enabled compliance Last month’s result brought of brown marmorated stink bugs. or to do with their own operations. shops and transport companies the year-to-date total to 22,243, He told Autofile parties are It’s a useful forum for exchanging to get organised, so vehicles were an increase of 4,078 units – or 22.5 continuing to take part in fortnightly information.” cleared off-site quickly.” per cent – compared to the same teleconferences, which include the There have been some Meanwhile, the number of period in 2018.

Used imported passenger vehicle arrivals

20,000 19,000 18,000 17,000 16,000 15,000 14,000 2019 13,000 12,000

11,000 2 017 2018 10,000 2015 9,000 2016 2014 8,000 7,000 6,000

4,000 2013 JAN FEB MAR APR MAY JUN JUL Aug Sept Oct Nov Dec

Used Imported Passenger Vehicles By Country Of Export

2018 2017 Country of Export 2019 JAN ’19 Feb ’19 Feb Market Share % 2019 Total Q1 Q2 Q3 Q4 2018 TOTAL Share 2017 TOTAL MRkt Share Australia 279 619 2.1% 898 1,170 1,054 950 1,009 4,183 2.9% 5,540 3.2% Great Britain 103 61 0.8% 164 280 229 235 282 1,026 0.7% 2,173 1.3% Japan 12,856 7,841 95.4% 20,697 26,715 48,862 28,646 30,287 134,510 94.2% 160,822 93.8% Singapore 142 175 1.1% 317 338 351 386 456 1,531 1.1% 1,202 0.7% Usa 61 47 0.5% 108 281 287 265 275 1,108 0.8% 1,419 0.8% Other countries 38 21 0.3% 59 153 80 73 109 415 0.3% 387 0.2% Total 13,479 8,764 100.0% 22,243 28,937 50,863 30,555 32,418 142,773 100.0% 171,543 100.0% Door-to-Door vehicle shipping experts To and from Japan, USa, UK, aUSTralia, Singapore, and The pacific Ph +64 9 303 0075 www.mmnz.biz ContaCt us today!

40 www.autofile.co.nz Used-car market tightens he head of used cars sales were New Zealand-new. We don’t “Because we’re brand-specific, to the strength of our brand at Toyota NZ believes have any delays because we have Toyota has got the biggest units in and Signature Class, we’re going the market is starting control of our returning rental and operation in this country,” he says. okay, but I do feel the market is toT contract after a sterling lease cars. “There are 900,000 Toyotas on the tightening up a bit.” performance in 2018. “Our total volume last year was road between one and 15 years of As for last month’s statistics, Steve Prangnell says, in terms 17,465 for our network and for age, more than double the next there were 17,395 second-hand of the marque’s network, used 2017 it was 16,278. For our dealer nearest marque. cars sold by dealers to the public volumes rose by seven per cent networks, 2018 was a record year “They are very saleable because last month – a 6.2 per cent last year, “which is good news for for profit and as a network. Our of the brand, so you would expect increase compared to 16,380 units us and means you’re spreading dealers made $7.7 million.” our trade-in ratio to be higher. All in February 2018. Christchurch your fixed expenses across a larger As for the marque’s trade-in ratio, our dealers will take any trade they notched up a rise of 44.6 per cent number of units, so it improves on average it sits between 30 and can get because they’re always with 3,004 sales last month. profitability”. 35 per cent, “so 30-35 per cent of our looking for the right-priced car. There were 11,979 public-to- He told Autofile. “We aren’t new-car deals have a trade involved”. “We’ve started 2019 okay. trader transactions in February, a reliant on used imports. We did Prangnell is unsure if the We operate in the top end of decrease of 2.3 per cent from 12,265 10,400 wholesales to our dealers tightening of the market will see the market because we have a in the same month of last year. last year and only 1,500 were dealers receiving more trades this lot of low-mileage, NZ-new cars Dunedin had a 32.3 per cent jump used imports, so basically 9,000 year. only one to two years old. Due in trade-ins from 359 to 475.

Secondhand car sales - February 2019

Dealer To Public Public To Public Public To Dealer Feb ’19 Feb ’18 +/- % MarKET SHARE Feb ’19 Feb ’18 +/- % Feb ’19 Feb ’18 +/- % Whangarei 534 573 -6.8 3.07 1,888 1,927 -2.0 195 282 -30.9 Auckland 5,424 5,546 -2.2 31.18 13,432 13,906 -3.4 4,591 4,626 -0.8 Hamilton 1,322 1,250 5.8 7.60 3,223 3,163 1.9 953 957 -0.4 Thames 289 279 3.6 1.66 652 699 -6.7 180 157 14.6 Tauranga 811 765 6.0 4.66 2,040 1,950 4.6 553 530 4.3 Rotorua 343 370 -7.3 1.97 986 971 1.5 148 117 26.5 Gisborne 180 139 29.5 1.03 381 431 -11.6 63 79 -20.3 Napier 636 552 15.2 3.66 1,469 1,480 -0.7 409 370 10.5 New Plymouth 402 329 22.2 2.31 913 966 -5.5 178 153 16.3 Wanganui 246 270 -8.9 1.41 604 602 0.3 161 153 5.2 Palmerston North 731 715 2.2 4.20 1,542 1,665 -7.4 573 947 -39.5 Masterton 199 221 -10.0 1.14 536 487 10.1 96 112 -14.3 Wellington 1,459 1,478 -1.3 8.39 3,029 3,055 -0.9 949 1,101 -13.8 Nelson 262 320 -18.1 1.51 980 1,054 -7.0 150 229 -34.5 Blenheim 149 146 2.1 0.86 462 445 3.8 93 79 17.7 Greymouth 51 71 -28.2 0.29 165 171 -3.5 20 18 11.1 Westport 7 5 40.0 0.04 35 25 40.0 0 0 0.0 Christchurch 3,004 2,077 44.6 17.27 5,294 5,316 -0.4 1,802 1,609 12.0 Timaru 173 178 -2.8 0.99 508 536 -5.2 118 114 3.5 Oamaru 26 36 -27.8 0.15 134 104 28.8 2 4 -50.0 Dunedin 745 660 12.9 4.28 2,030 2,046 -0.8 475 359 32.3 Invercargill 402 400 0.5 2.31 1,170 1,093 7.0 270 269 0.4 NZ Total VIR-autotalk-banner-resize.pdf17,395 16,380 1 8/7/186.2 11:18100.00 AM 41,473 42,092 -1.5 11,979 12,265 -2.3

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M Vehicle Information Reports now include Y Takata airbag recall alerts. CM *Not all manufacturer data is available yet MY

CY

CMY www.motorweb.co.nz Protecting motor vehicle dealers since 2001. K

www.autofile.co.nz 41 New Passenger Vehicle Sales by Make - February 2019 New Passenger Vehicle Sales by Model - February 2019

Feb ’19 2019 YEAR 2019 Feb ’19 2019 YEAR 2019 Mkt Make Feb ’19 Feb ’18 +/- % Make Model Feb ’19 Feb ’18 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE share Toyota 800 1,013 -21.0 10.6% 2,518 14.4% Mazda Cx-5 292 276 5.8 3.9% 656 3.7%

Mazda 758 773 -1.9 10.0% 1,810 10.3% Kia Sportage 273 223 22.4 3.6% 612 3.5%

Kia 580 512 13.3 7.7% 1,290 7.4% Suzuki Swift 245 307 -20.2 3.2% 596 3.4%

Suzuki 580 577 0.5 7.7% 1,172 6.7% Toyota Corolla 235 258 -8.9 3.1% 904 5.2%

Mitsubishi 547 489 11.9 7.2% 1,350 7.7% Mitsubishi Outlander 229 170 34.7 3.0% 533 3.0%

Holden 545 602 -9.5 7.2% 1,234 7.0% Mitsubishi Asx 188 121 55.4 2.5% 535 3.1%

Hyundai 528 489 8.0 7.0% 1,079 6.2% Hyundai Tucson 180 139 29.5 2.4% 268 1.5%

Honda 512 412 24.3 6.8% 962 5.5% Hyundai Kona 160 141 13.5 2.1% 347 2.0%

Ford 416 395 5.3 5.5% 1,022 5.8% Honda Crv 156 169 -7.7 2.1% 258 1.5%

Nissan 355 269 32.0 4.7% 725 4.1% Nissan Qashqai 156 140 11.4 2.1% 323 1.8%

Volkswagen 309 342 -9.6 4.1% 683 3.9% Honda Hr-V 149 68 119.1 2.0% 276 1.6%

Subaru 299 157 90.4 3.9% 681 3.9% Honda Jazz 144 112 28.6 1.9% 309 1.8%

Bmw 163 144 13.2 2.2% 293 1.7% Nissan X-Trail 141 85 65.9 1.9% 287 1.6%

Mercedes-Benz 152 166 -8.4 2.0% 399 2.3% Holden Commodore 123 214 -42.5 1.6% 327 1.9%

Land Rover 128 76 68.4 1.7% 307 1.8% Ford Escape 123 128 -3.9 1.6% 199 1.1%

Audi 120 169 -29.0 1.6% 231 1.3% Hyundai Santa Fe 123 105 17.1 1.6% 247 1.4%

Skoda 108 104 3.8 1.4% 221 1.3% Ford Focus 116 101 14.9 1.5% 314 1.8%

Lexus 76 69 10.1 1.0% 152 0.9% Mazda Mazda2 114 110 3.6 1.5% 212 1.2%

Peugeot 72 86 -16.3 1.0% 179 1.0% Suzuki Jimny 113 18 527.8 1.5% 166 0.9%

Haval 64 30 113.3 0.8% 113 0.6% Volkswagen Tiguan 113 132 -14.4 1.5% 304 1.7%

Volvo 64 47 36.2 0.8% 132 0.8% Mazda Mazda3 112 131 -14.5 1.5% 372 2.1%

Jeep 55 142 -61.3 0.7% 165 0.9% Toyota Yaris 111 137 -19.0 1.5% 236 1.3%

Ssangyong 55 64 -14.1 0.7% 127 0.7% Subaru Xv 105 20 425.0 1.4% 246 1.4%

Porsche 49 35 40.0 0.6% 109 0.6% Toyota Highlander 104 128 -18.8 1.4% 341 1.9%

Mini 41 70 -41.4 0.5% 106 0.6% Holden Astra 103 94 9.6 1.4% 230 1.3%

Jaguar 39 24 62.5 0.5% 82 0.5% Holden Equinox 99 35 182.9 1.3% 163 0.9%

Renault 26 13 100.0 0.3% 60 0.3% Suzuki Vitara 97 94 3.2 1.3% 132 0.8%

Citroen 22 18 22.2 0.3% 56 0.3% Mazda Cx-9 88 77 14.3 1.2% 169 1.0%

Isuzu 14 22 -36.4 0.2% 36 0.2% Subaru Forester 86 16 437.5 1.1% 180 1.0%

Tesla 13 12 8.3 0.2% 26 0.1% Volkswagen Golf 83 119 -30.3 1.1% 127 0.7%

Can-Am 11 1 1000.0 0.1% 16 0.1% Toyota C-Hr 79 78 1.3 1.0% 172 1.0%

Mahindra 11 7 57.1 0.1% 13 0.1% Mazda Cx-3 79 137 -42.3 1.0% 182 1.0%

Seat 11 13 -15.4 0.1% 24 0.1% Subaru Outback 78 79 -1.3 1.0% 176 1.0%

Alfa Romeo 9 5 80.0 0.1% 26 0.1% Mitsubishi Eclipse Cross 76 90 -15.6 1.0% 139 0.8%

Infiniti 8 0 800.0 0.1% 20 0.1% Kia Rio 72 63 14.3 1.0% 195 1.1%

Others 38 68 -44.1 0.5% 101 0.6% Others 2,833 3,100 -8.6 37.4% 6,787 38.7%

Total 7,578 7,415 2.2 100.0% 17,520 100.0% Total 7,578 7,415 2.2 100.0% 17,520 100.0%

Top 3 Sources for Leads, Test Drives and Sales - New Zealand Dealerships February 2019 ( vs January 2019) S S Web - Dealer 4.0% Web - Dealer 18.2% S Web - Dealer 11.2% T E E D S V

Web - Classified Direct L Web - Classified A 2.0% I 6.4% 9.3% E A R E

L Brand 38.6% T D Web - Classified 2.6% S Brand 0.4% Smart Digital Tools

42 www.autofile.co.nz Topsy-turvy at top of the ladder

here was an unfamiliar look doesn’t matter if you are looking at straight away – especially when delivered, and fuel economy and to the top three models the entry-level segments, the tiny people are flexible with colour environmental benefits of our when it came to new car ones or right up to the big SUVs, in choices, or there may only be a hybrid range.” registrationsT last month. every segment, every manufacturer month’s wait for popular models. He notes the market’s appetite Mazda’s CX-5 topped the ladder is vying to have a good car that’s The “comprehensive” standard for SUVs is “even more rampant” with 292 sales as Kia’s Sportage an SUV.” specification and pricing of the in the luxury sector than the mass came second on 273. Third spot Gary Allan, dealer principal Lexus range is contributing to its market. was claimed by the Suzuki Swift of Eastwood Motor Group in success in the premium sector of “The mid-sized RX, which has with 245 units, while Toyota’s Masterton, says 2018 was another the market. become available as a seven-seater Corolla was in unfamiliar territory, good year for the dealership, which Paul Carroll, senior general this year, was a strong seller in fourth, with 235 registrations. sells Kia, Suzuki, Isuzu and Hyundai. manager of Lexus of NZ, says: its segment last year outselling Overall, sales of passenger “We’re fortunate all our brands “Our proposition as leading models such as the Audi Q7 and vehicles in February were up by experienced growth.” supplier of self-charging hybrid Mercedes GLE,” says Carroll. 2.2 per cent, or 163 units, on last He notes rural sales have been electric vehicles sets us apart “The RX was our top-seller February’s volumes with market strong for Suzuki’s Jimny. “I was from our rivals. with 36 per cent of sales, while segmentation continuing in line able to see the new model in Japan “Last year, our dealers sold more the smaller NX and larger LX with recent trends. – it’s great and we already have than 800 new vehicles for a 14 per make up another 34 per cent”, The top segment was medium taken a lot of pre-orders for it. cent increase on 2017 in a year and he expects the new compact SUVs with a market share of 17 per “Best-sellers for us have been when many other luxury marques crossover UX to be a “key cent, reports the Motor Industry Isuzu’s D-Max – that has gone experienced a decline in volume. contributor” to Lexus’ sales in 2019. Association. Next up were pick-up/ really well. The Hyundai Kona has “This record sales figure was a Also in the electric space, the chassis cab four-by-fours on 16 per come out of nowhere and has been great result. It’s testament to the all-new RAV4 – to be launched cent and compact SUVs with a 15 extremely popular as well. The design and performance of the locally this year – will be Toyota’s per cent share of the market. Suzuki Swift would be a close third. Lexus range, and the commitment first SUV offered on these shores Torben Freer, general manager The new Santa Fe is great, we are to the brand by our dealers.” with self-charging electric hybrid of Giltrap Skoda in Auckland, says: lucky to have that in the stable.” Carroll says 43 per cent of the technology. “For Skoda and for us, even if the Allan says the dealership’s marque’s sales are from self- “With SUVs becoming more market is flat this year, we’re still stock levels are good and they can charging hybrids. “There is avid popular, it’s the perfect time to looking at another 20 per cent usually meet customer demand demand for the smooth power have such a vehicle in our line-up,” year-on-year growth. says Neeraj Lala, general manager “We are coming from a smaller New Passenger Registrations - 2016-2019 of product and new-vehicle sales. base than most mainstream 12,000 “The new powertrains will provide brands, but we’re starting to make customers with more performance inroads into their customer bases and improved efficiency with a 11,000 so we’re confident of having hybrid powerplant for the first time.” another successful year. We will Commenting on the market 10,000 keep moving into the mainstream in general, Dean Sheed, general market. manager of Audi NZ, believes Freer believes Kiwis’ love affair 9,000 sentiment is slowing slightly. with SUVs and utes will continue. “That said, we’re doing well,” he “Part of that’s also due to the 8,000 told Autofile. “Business confidence

growth of SUVs in Europe, so part 2016 is low, but our economy is doing of the growth will be forced by 7,000 2017 well. Things aren’t bad in this manufacturers and supply,” he says. 2018 country compared to many others. 2019 “Manufacturers are continuing 6,000 However, people have pulled back to produce more and more SUVs. It Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec retail expectations a bit.”

Top 3 Sources for Leads, Test Drives and Sales - New Zealand Dealerships February 2019 ( vs January 2019) S S Web - Dealer 4.0% Web - Dealer 18.2% S Web - Dealer 11.2% T E E D S V

Web - Classified Direct L Web - Classified A 2.0% I 6.4% 9.3% E A R E

L Brand 38.6% T D Web - Classified 2.6% S Brand 0.4% Smart Digital Tools

www.autofile.co.nz 43 Diamond marque’s sparkling start egistrations of commercial the Triton a compelling package in its New Commercial Sales - 2016-2019 vehicles last month were 6,000 segment. The new model’s arrival has 2016 within three units of no doubt boosted sales.” 5,500 2017 FebruaryR 2018’s total – they came 2018 With a 11.7 per cent market in at 4,119 for an increase of 0.1 5,000 2019 share so far in 2019, this year’s per cent to bring the year-to-date booming start has driven Mitsubishi 4,500 total to 8,115. into third on the ladder for Ford’s Ranger was the best- 4,000 commercial vehicles, and the Triton’s selling model on 699 units. It 3,500 results bode well for the marque’s was followed by Toyota’s Hilux 25 per cent sales growth target. just 13 units behind on 686, with 3,000 “Our next goal is to secure third Mitsubishi’s Triton third on 505. 2,500 place for the financial year,” says The blue oval also topped the Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Congdon. “We’re heading in the marques ladder with 818 units. right direction.” Toyota was second on 817 and Its past two monthly results launch was pre-empted by a surge The Triton Experience allowed Mitsubishi claimed third with 506. have come hot on the heels of the in sales,” says Reece Congdon, head people to put the vehicle through Mitsubishi is enjoying a good Triton Experience where about 300 of marketing and corporate affairs. its paces and test its new off-road start to 2019 with 951 registrations customers and dealers tested the new “It’s great to see one of our favourites mode. “Nothing equates to getting so far thanks, in part, to 445 Tritons model on Wellington’s south coast. break new ground. Performance and behind a vehicle’s wheel to see sold in the first month of the year. “The positive reaction at our safety upgrades at a sharp price make what it can do.”

New Commercial Sales by Make - February 2019 New Commercial Sales by Model - February 2019

Feb ’19 2019 YEAR 2019 Feb ’19 2019 YEAR 2019 Mkt Make Feb ’19 Feb ’18 +/- % Make Model Feb ’19 Feb ’18 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE share Ford 818 788 3.8 19.9% 1,706 21.0% Ford Ranger 699 735 -4.9 17.0% 1,536 18.9% Toyota 817 946 -13.6 19.8% 1,411 17.4% Toyota Hilux 686 703 -2.4 16.7% 1,120 13.8% Mitsubishi 506 368 37.5 12.3% 951 11.7% Mitsubishi Triton 505 368 37.2 12.3% 950 11.7% Nissan 335 384 -12.8 8.1% 673 8.3% Nissan Navara 335 384 -12.8 8.1% 673 8.3% Holden 302 366 -17.5 7.3% 655 8.1% Holden Colorado 299 362 -17.4 7.3% 634 7.8% Isuzu 246 304 -19.1 6.0% 529 6.5% Mazda Bt-50 196 169 16.0 4.8% 359 4.4% Mazda 196 169 16.0 4.8% 359 4.4% Isuzu D-Max 153 195 -21.5 3.7% 332 4.1% Ldv 140 102 37.3 3.4% 260 3.2% Ford Transit 119 53 124.5 2.9% 170 2.1% Volkswagen 119 110 8.2 2.9% 218 2.7% Toyota Hiace 108 208 -48.1 2.6% 236 2.9% Hyundai 76 64 18.8 1.8% 152 1.9% Hyundai iload 72 61 18.0 1.7% 146 1.8% Mercedes-Benz 76 48 58.3 1.8% 160 2.0% Volkswagen Amarok 51 63 -19.0 1.2% 113 1.4% Fuso 73 49 49.0 1.8% 146 1.8% Ldv G10 47 36 30.6 1.1% 66 0.8% Hino 51 68 -25.0 1.2% 104 1.3% Ldv V80 47 36 30.6 1.1% 100 1.2% Fiat 44 59 -25.4 1.1% 95 1.2% Isuzu F Series 46 40 15.0 1.1% 108 1.3% Ssangyong 43 63 -31.7 1.0% 76 0.9% Ldv T60 44 30 46.7 1.1% 90 1.1% Great Wall 33 8 312.5 0.8% 66 0.8% Fiat Ducato 43 59 -27.1 1.0% 94 1.2% Kenworth 28 20 40.0 0.7% 50 0.6% Volkswagen Crafter 42 5 740.0 1.0% 51 0.6% Iveco 25 19 31.6 0.6% 40 0.5% Ssangyong Rhino 41 0 4100.0 1.0% 68 0.8% Foton 23 47 -51.1 0.6% 55 0.7% Mercedes-Benz Sprinter 33 36 -8.3 0.8% 58 0.7% Alexander Dennis 21 0 2100.0 0.5% 45 0.6% Great Wall Steed 33 8 312.5 0.8% 66 0.8% Others 147 134 9.7 3.6% 364 4.5% Others 520 565 -8.0 12.6% 1,145 14.1% Total 4,119 4,116 0.1 100.0% 8,115 100.0% Total 4,119 4,116 0.1 100.0% 8,115 100.0%

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44 www.autofile.co.nz Boom in demand for utes here were 1,000 used lower business confidence at the Used Commercial Sales - 2016-2019 commercial vehicles sold 1,300 end of quarter three and into quarter in New Zealand during four, along with high fuel prices. February.T 1,200 Thankfully, that all came and went This represented an increase of 1,100 pretty quickly because it did have an 5.5 per cent against the same month impact for a couple of months. 1,000 of last year and brought the year-to- “We also have the best selection date total to 1,937 units. 900 of used Isuzu utes in New Zealand. Toyota was the top marque with The D-Max went well for us last year.” 800 437 registrations and its Hiace was the 2016 Steve Prangnell, of Toyota NZ, 2017 best-selling model with 339 units. 700 2018 says: “It’s still hard for dealers to Second spot on the brands 2019 source used Hiluxes. There are five 600 ladder for commercial vehicles Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec utes in the top 10-selling new cars, went to Nissan with 213 sales with but we aren’t getting inundated Mazda coming third on 61 units. at Davie Motors Holden in Manukau, that we quickly sell any we get. with second-hand Hiluxes. Nissan’s Caravan was second says: “The Colorado is going great “We were happy with 2018 “People tend to hold onto them. If on the models ladder thanks to 77 for us. We do get some as trade- and are looking forward to the they have a business, they will move registrations and it was followed by ins on new utes and we would automotive industry staying in the down to another driver. And if utes Mazda’s Bongo with 46. definitely like more. Demand is so same shape as it was last year. are owned by families or farmers, they Andrew Collett, dealer principal high in the used-utility segment “There was a lot of talk about tend to get handed on.”

Used Commercial Sales by Make - February 2019 Used Commercial Sales by Model - February 2019

Feb ’19 2019 YEAR 2019 Feb ’19 2019 YEAR 2019 Mkt Make Feb ’19 Feb ’18 +/- % Make Model Feb ’19 Feb ’18 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE share Toyota 437 407 7.4 43.7% 836 43.2% Toyota Hiace 339 300 13.0 33.9% 635 32.8% Nissan 213 203 4.9 21.3% 419 21.6% Nissan Caravan 77 74 4.1 7.7% 143 7.4% Mazda 61 41 48.8 6.1% 101 5.2% Mazda Bongo 46 38 21.1 4.6% 75 3.9% Ford 48 48 0.0 4.8% 106 5.5% Nissan Nv200 40 41 -2.4 4.0% 76 3.9% Hino 45 49 -8.2 4.5% 80 4.1% Toyota Dyna 36 35 2.9 3.6% 74 3.8% Isuzu 42 47 -10.6 4.2% 81 4.2% Nissan Nv350 33 29 13.8 3.3% 65 3.4% Mitsubishi 29 41 -29.3 2.9% 64 3.3% Hino Dutro 30 23 30.4 3.0% 54 2.8% Fiat 24 15 60.0 2.4% 54 2.8% Toyota Regius 29 28 3.6 2.9% 55 2.8% Chevrolet 22 19 15.8 2.2% 41 2.1% Isuzu Elf 26 24 8.3 2.6% 56 2.9% Holden 13 16 -18.8 1.3% 32 1.7% Fiat Ducato 24 15 60.0 2.4% 54 2.8% Dodge 9 3 200.0 0.9% 10 0.5% Nissan Vanette 23 20 15.0 2.3% 52 2.7% Volkswagen 9 8 12.5 0.9% 15 0.8% Mitsubishi Canter 22 20 10.0 2.2% 42 2.2% Suzuki 8 4 100.0 0.8% 16 0.8% Nissan Atlas 18 18 0.0 1.8% 45 2.3% Daf 5 2 150.0 0.5% 8 0.4% Toyota Toyoace 13 22 -40.9 1.3% 35 1.8% Gmc 5 7 -28.6 0.5% 5 0.3% Toyota Hilux 12 12 0.0 1.2% 24 1.2% Great Wall 4 1 300.0 0.4% 6 0.3% Nissan Navara 11 10 10.0 1.1% 19 1.0% Daihatsu 3 2 50.0 0.3% 9 0.5% Ford Transit 11 13 -15.4 1.1% 41 2.1% Ud Trucks 3 0 300.0 0.3% 4 0.2% Ford F150 10 9 11.1 1.0% 17 0.9% Volvo 3 3 0.0 0.3% 6 0.3% Mazda Titan 10 3 233.3 1.0% 14 0.7% Citroen 2 2 0.0 0.2% 6 0.3% Ford Ranger 9 20 -55.0 0.9% 20 1.0% Others 15 30 -50.0 1.5% 38 2.0% Others 181 194 -6.7 18.1% 341 17.6% Total 1,000 948 5.5 100.0% 1,937 100.0% Total 1,000 948 5.5 100.0% 1,937 100.0%

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www.autofile.co.nz 45 ‘Same pace’ expected this year

ome 7,875 new cars crossed at Davie Motors Holden in where we were at last year, but the concerns at this stage for 2019. New Zealand’s border in Manukau, expects the new-vehicle signs are the market is softening We’ve got great product coming, February – up by 8.2 per cent industry to continue at the same so we’re thinking 2019 might be including the new RAV 4 with a onS the same month of 2018 and 5.5 pace this year as in 2018. one of those years that may not hit hybrid option, and later in the year per cent on 7,462 in January. “Holden’s new line-up is as record levels. we will expand our Corolla range. Last month saw 7,578 units fresh as it has ever been, so “That said, it will maintain a New Zealand will continue its love sold. This was down by 23.8 per there will not be much change reasonable pace to still sell a good affair with light commercials and cent on January’s 9,942, but up 2.2 to it this year,” he told Autofile. volume of cars. It’s not the time to SUVs – that trend will get stronger.” per cent on February 2018 when “What will be interesting to see panic and make crazy predictions Torben Freer, general manager 7,415 units were sold. Year-to-date is if there’s further change in the for the rest of the year. We haven’t of Giltrap Skoda in Auckland, says: sales are down by 3.8 per cent on sectors, such as SUV and light- seen big increases nor big drops “In some areas, it’s difficult to get the same period last year – 17,520 commercial growth at the expense over the past decade, there has the stock to meet demand, such as compared to 18,213. of passenger cars. That trend has been steady movement. petrol SUVs, and we’ve seen a big When taking into account new been going on for some time now. “There’s uncertainty, but it’s by shift away from diesel SUVs. cars imported last month minus “We’re seeing a different no means recession times. The signs “We have Kodiaq and Karoq sales, there was an increase in customer in the Commodore now were there from the fourth quarter petrol wait times of up to three stock of 297 units, which equates and that was always going to of last year, which started to indicate months for specific models, which to 79,886 yet to be registered. If happen. It’s a different type of car a bit of a slowdown. We finished last is a good problem to have. registrations remain at 295 per and we are seeing different types year strongly. We were down on our “However, I think moving day, as averaged over the past 12 of buyers.” January-to-January comparisons, forward as these cars get more months, there are 271 days’ stock Neeraj Lala, general manager of but had a huge January in 2018 into their life cycles it should get on-hand in New Zealand – or just product and new-vehicle sales at with rental deliveries. better. Stock levels have been under nine months’ supply. Toyota NZ, says: “Our retail channel “I would say there are no clouds okay, but it just depends on the Andrew Collett, dealer principal has started roughly on par with on the horizon that indicate major models and engines.”

Dealer stock of new cars in New Zealand Days stock in NZ - new Cars

CAR Sales DAILY SALES Days Variance Stock - 12-MONTH stock 280 Imported Registered AVERAGE at hand Feb‘18 7,281 7,415 -134 69,486 298 233 260 February 2018 — February 2019 Mar ‘18 9,954 9,050 904 70,390 297 237 Apr ‘18 10,268 6,848 3,420 73,810 297 249 240 May ‘18 12,102 9,275 2,827 76,637 299 256 Jun ‘18 10,138 9,725 413 77,050 298 259 220 February 2017 — February 2018 Jul ‘18 11,503 8,040 3,463 80,513 299 269 Aug ‘18 11,175 8,639 2,536 83,049 299 278 200 Sep ‘18 10,382 9,431 951 84,000 298 282 180 Oct ‘18 9,921 11,765 -1,844 82,156 300 274 Nov ‘18 7,820 9,543 -1,723 80,433 298 270 160 Dec ‘18 9,317 7,681 1,636 82,069 296 277 of stock Days

Jan ‘19 7,462 9,942 -2,480 79,589 294 271 140 Feb ‘19 7,875 7,578 297 79,886 295 271

Year to date 15,337 17,520 (2,183) 120 Change on last month 5.5% -23.8% 0.4% 0 v g

Change on Feb 2018 8.2% 2.2% 15.0% ay Oct S ep J u L F eb N o APR D e c J an J un Feb A u M M ar MORE IMPORTED MORE SOLD MORE STOCK

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46 www.autofile.co.nz Overseas market affects availability used-car importer believes forgets is Japanese imports can He told Autofile: “Basically, the industry’s at right now.” trading conditions in Japan look a little bit sad compared to traders are selling finance – you There were 8,764 used passenger are affecting what’s being second-time around New Zealand- have to package the whole thing vehicles imported into New Zealand soldA there with downstream effects new stuff because there’s such a up to make money. You will soon last month, up by 14 per cent on being felt in the New Zealand. buy-in of new cars at the moment. be able to buy new Chinese-made February 2018 but down 35 per cent Grant Kane, of Optimum Motor “There are a lot more New vehicles that are so cheap there will on January’s 13,479. Group in Whangarei, says there Zealand-new cars on the market. be little point in importing used Some 11,129 used cars were used to be an abundance of cars in Back in the day when imports were Japanese cars. registered for the first time for a the past and sufficient numbers of dominant, new-car sales were “Because the new-car guys have drop of 7.6 per cent, or 919 units, vehicles to go around for everyone. horrific. They were so expensive and been doing so well, there are lots on February 2018 and a decrease “Now, with your tsunamis, no one was buying them, so used of New Zealand-new used cars on of four per cent, or 469 units on typhoons, earthquakes and the Japanese imports filled that void. the market and profit margins out January. Japanese economy being a bit flat, “That’s why we stay away from of Japan are small. It’s now a bit When taking into account used they aren’t selling enough cars to the reasonably late models. You like the old days – buying stock car imports last month minus feed off,” says Kane, who lived in try to price a vehicle and people franchised dealers don’t want. sales, there was a decrease in stock Japan for 13 years. can go and buy it from a new car “The change to the free market of 2,365 units. That left 29,254 “The Japanese are also buying manufacturer with a warranty and was a great thing for New Zealand unregistered used cars on dealers’ different models. They aren’t really finance. It’s hard to compete with consumers when it happened, but yards – up 8.3 per cent on February buying big vans and stuff we tend that and our compliance rules are the industry is now different with 2018’s 27,000 units. to import. They are going towards so strict it’s not funny. all the imports. If sales remain at 396 per day, as kei-class cars and rentals are really Retired car dealer Steve Ward, “I think it’s a waste of time averaged over the past 12 months, taking off there as well, so it’s who now lives near Tauranga, bringing a car from one side of the thtere are 74 days’ stock on-hand definitely a changing market. says nowadays “there’s little or no world to the other to make $500 to in New Zealand – or just over two “The other thing everyone money in selling a car”. $1,000 out of it. That’s about where months’ supply.

Days stock in NZ - USEd Cars Dealer stock of used cars in New Zealand

CAR Sales DAILY SALES Days 180 Variance Stock - 12-MONTH stock Imported Registered AVERAGE at hand

160 Feb‘18 7,686 12,048 -4,362 27,000 455 59 Mar ‘18 10,772 11,841 -1,069 25,931 448 58 140 Apr ‘18 19,438 10,893 8,545 34,476 444 78 May ‘18 15,464 13,420 2,044 36,520 441 83 120 Jun ‘18 15,961 12,651 3,310 39,830 439 91 Jul ‘18 11,028 13,847 -2,819 37,011 438 85 100 February 2018 — February 2019 Aug ‘18 10,282 13,368 -3,086 33,925 434 78 Sep ‘18 9,245 11,533 -2,288 31,637 429 74 80 Oct ‘18 8,669 12,100 -3,431 28,206 423 67 Nov ‘18 11,301 11,156 145 28,351 413 69 60 Days of stock Days February 2017 — February 2018 Dec ‘18 12,448 11,061 1,387 29,738 404 74

40 Jan ‘19 13,479 11,598 1,881 31,619 399 79 Feb ‘19 8,764 11,129 -2,365 29,254 396 74

20 Year to date 22,243 22,727 (484) Change on last month -35.0% -4.0% -7.5% v g

ay Change on Feb 2018 14.0% -7.6% 8.3% Oct S ep J u L F eb N o APR D e c J an J un Feb A u M M ar MORE IMPORTED LESS SOLD MORE STOCK

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