ONLINE BANKING CONVERSION – Faqs

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ONLINE BANKING CONVERSION – FAQs 1. I get paid during the online outage; will I still have access to my funds? Yes. First Commercial Bank will operate as usual during the online outage. The only interruption will be your ability to use certain online banking functions via your computer, phone or mobile device. 2. I have electronic drafts, checks or other payments scheduled during the online outage. Do I need to be concerned about those? No. All transactions that were scheduled prior to 5pm CDT on Thursday, October 22, 2015, will process as scheduled. All transactions initiated by any means other than online banking on the day(s) of the outage will process normally. 3. Will I be able to call or come in to the Bank during the online outage? Yes. First Commercial Bank will be open for normal operations during the online outage. 4. Can I use internet, mobile or SMS banking, or telephone (voice) banking during the online outage? Internet banking and mobile banking should be available to view account activity. However, you will NOT be able to make online transfers between accounts during this time. SMS banking and telephone (voice) banking will both be unavailable. 5. Will I be able to access Bill Pay? You may have limited access to Bill Pay, for example you may not be able to schedule new bill payments or edit payees during the outage. Any Bill Payments that are already scheduled, however, will process normally. 6. Why are you doing this? We are transferring customer accounts from DeSoto County Bank’s operating system to First Commercial Bank’s operating system completing the merger announced in April 2015. 7. Will the way I access my accounts change? No. Your User ID and Password will not be reset. No changes will be required on your part to access online banking products (including mobile and SMS banking and telephone banking) once functionality resumes. .

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