Report on the activities of Bank Pekao S.A.

for the year 2019

Warsaw, February 20 20

This document is a free translation of the Polish original. Terminology current in Anglo -Saxon countries has been used where practicable for the purposes of this translation in order to aid understanding. The binding Polish original should be referred to in matters of interpretation.

Report on the activities of Bank Pekao S.A. for the year 2019

1 Highlights of Bank Pekao S.A...... 3 2 Summary of Performance ...... 4 3 External Activity Conditions ...... 6 4 Important Events and Achievements ...... 14 4.1 Changes in the Group’s structure ...... 14 4.2 Changes in the Statutory Bodies of the Bank ...... 15 4.3 Organizational changes ...... 22 4.4 Awards and distinctions ...... 23 5 Information for the Investors ...... 26 5.1 The Bank’s share capital and share ownership structure...... 26 5.2 Performance of market valuation of Bank Pekao S.A.’s stock ...... 28 5.3 Dividend payment history...... 29 5.4 Investor Relations ...... 30 5.5 Financial credibility ratings ...... 31 5.5.1 Bank Pekao S.A. financial credibility ratings ...... 31 6 Activity of Bank Pekao S.A...... 33 6.1 Important factors influencing the Bank’s activities and results ...... 33 6.2 Major sources of risk and threats ...... 36 6.3 Capital adequacy ...... 39 6.4 Bank Pekao S.A. on the Polish banking market ...... 42 6.4.1 Individual clients and Private Banking ...... 44 6.4.2 Small and micro enterprises (SME) ...... 51 6.4.3 Corporate customers ...... 53 6.5 Investing in human capital ...... 58 6.6 Sponsorship and charity policy ...... 63 7 Statement of Financial Position and Financial Results ...... 65 7.1 The unconsolidated income statement – presentation form ...... 65 7.2 Structure of the unconsolidated statement of financial position – short form...... 71 7.2.1 Assets ...... 72 7.2.2 Liabilities ...... 74 7.2.3 Off–balance sheet items ...... 77 7.3 Unconsolidated income statement – long form ...... 79 7.3.1 Unconsolidated income statement – long form ...... 79 7.3.2 Unconsolidated statement of comprehensive income ...... 81 7.3.3 Unconsolidated income statement – presentation form ...... 82 7.3.4 Reconciliation of income statement – presentation form and long form ...... 83 8 Other Information ...... 85 9 Prospects for Development ...... 91 9.1 Factors which will affect the results of the Group ...... 91 9.2 Strategic directions and business priorities ...... 92 10 Representations of the Bank’s Management Board ...... 97 11 Statement of Bank Polska Kasa Opieki Spółka Akcyjna on application of Corporate Governance Standards in 2019 ...... 98 12 Statement of Bank Pekao S.A. on Non-financial Data for 2019 ...... 116

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Report on the activities of Bank Pekao S.A. for the year 2019

1 Highlights of Bank Pekao S.A.

The Group has adopted International Financial Reporting Standard 9 “Financial Instruments” (IFRS 9) with a date of transition of 1 January 2018. The Group decided to take advantage of the exemption allowing it not to restate comparative information for prior periods with respect to classification and measurement (including impairment) changes.

2019 2018 2017 2016 2015 2014 INCOME STATEMENT– SELECTED ITEMS (in PLN million) Operating income 7,938 7,397 7,085 7,036 6,792 7,035 Operating costs (3,204) (3,119) (3,025) (2,991) (2,993) (3,087) Gross operating profit 4,734 4,278 4,061 4,045 3,799 3,948 Profit before income tax 3,016 3,021 2,728 2,863 2,792 3,270 Net profit 2,248 2,311 2,088 2,278 2,290 2,662 PROFITABILITY RATIOS Return on average equity (ROE) - nominally 10.2% 10.7% 9.6% 10.1% 10.1% 11.6% Return on assets (ROA) 1.2% 1.3% 1.2% 1.4% 1.4% 1.8% Net interest margin 2.9% 2.8% 2.8% 2.8% 2.7% 3.1% Non-interest income / operating income 33.1% 34.2% 36.7% 39.4% 40.5% 38.4% Cost / income 40.4% 42.2% 42.7% 42.5% 44.1% 43.9% Costs of risk 0.43% 0.36% 0.40% 0.46% 0.50% 0.57% STATEMENT OF FINANCIAL POSITION – SELECTED ITEMS (in PLN million) Total assets 194,650 184,347 182,077 170,989 165,761 164,323 Customers’ financing (*) 142,146 133,085 128,873 119,034 113,753 105,600 Amounts due to customers (**) 157,750 149,784 146,110 136,630 124,788 121,125 Debt securities issued and subordinated liabilities 4,369 3,745 2,727 301 1,669 2,820 Equity 22,527 21,822 22,259 22,283 22,794 23,387 STATEMENT OF FINANCIAL POSITION STRUCTURE RATIOS Customers’ financing (*) / total assets 73.0% 72.2% 70.8% 69.6% 68.6% 64.3% Securities / total assets 18.6% 15.5% 21.1% 20.8% 13.3% 15.3% Deposits (***) / total assets 83.3% 83.3% 81.7% 80.1% 76.3% 75.4% Customers’ financing (*) / deposits (***) 87.7% 86.7% 86.6% 86.9% 90.0% 85.2% Equity / total assets 11.6% 11.8% 12.2% 13.0% 13.8% 14.2% Total capital ratio 18.7% 18.7% 18.4% 18.2% 18.2% 17.1% EMPLOYEES AND NETWORK Total number of employees 13,779 14,569 15,316 15,882 16,387 16,914 Number of outlets 805 818 843 952 1,022 1,121 Number of ATMs 1,648 1,708 1,745 1,761 1,759 1,825 (*) Including non-treasury debt securities and excluding reverse repo transactions. (**) Excluding repo transactions and lease liabilities. (***) Deposits include amounts due to customers, debt securities issued and subordinated liabilities. Income statement data included in the table above and other notes to the Report on the activities were presented according to income statement in a presentation form, which differs from the long form of the income statement presented in the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December, 2018. Reconciliation of income statement in the presentation form and the long form is in the point 7.3.4 of the Report on the activities of the Bank.

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Report on the activities of Bank Pekao S.A. for the year 2019

2 Summary of Performance

Net profit of the Bank Pekao S.A. in 2019 amounted to PLN 2,247.5 million and on comparable basis (*) increased by 12.0% y/y, mainly thanks to dynamic development of commercial activities expressed in the growth of the customers’ financing by 6.8% y/y as well as amounts due to customers (5.3% y/y, including retail deposits by 9.7% y/y), strict control of operating costs and lowest cost of risk compared to direct competitors. Net profit was nominally lower by 2.7% mainly due to a significant increase in contributions to the Bank Guarantee Fund and provision for legal risk related to foreign currency mortgage loans in CHF and provision for refunds of commission for early repayments of consumer loans. The year 2019 was also a record year in terms of customer acquisitions. In 2019, the Bank opened a record number of 455,000 new accounts for individual clients (12% more than in the previous year and 65% more than in 2017) and nearly 129 thousand savings accounts. A significant increase in acquisitions was also recorded in the case of enterprises, especially in the micro, SME and medium-sized segments (double-digit growth dynamics y/y). Customer acquisition was supported by innovative solutions made available by the Bank in 2019, such as the customer's ability to open an account online on a computer or smartphone, with identity verification using face biometrics and an ID card. The Bank maintained the solid capital base (TCR amounted to 18.7% as at the end 2019) and the safe liquidity profile reflected by net loans to deposits ratio at 87.7%. This, together with high level of capital, enables for further solid and stable development of the Bank’s activities. Main P&L items In 2019, the Bank’s operating income amounted to PLN 7,937.6 million and was higher by 7.3% y/y than operating income in 2018 mainly thanks to the acceleration of the dynamics of core revenues ( an increase by 7.2% y/y). The dynamics of commercial income, which includes income from the Group's products offered in the Bank's network amounted to 12% y/y, compensating the decrease in income from the sale of securities from the investment portfolio and the drop in yields of the bonds portfolio.

− Net interest income in 2019, amounted to PLN 5,309.6 million and was higher by PLN 440.6 million, i.e. 9.0% compared to 2018, mainly driven by higher volumes of loans and deposits as well as higher margin. Positive dynamics of commercial activities allowed to compensate the effect of a drop in interest rates on the bonds portfolio, − Net fee and commission income in 2019, amounted to PLN 2,080.3 million and was higher by PLN 57.0 million, i.e. 2.8% compared to 2018, mainly due to higher commission on loans growing by 8.3% year on year, higher income on cards and higher income on foreign exchange transactions with clients, − Other income amounted to PLN 547.7 million and was lower by PLN 43.0 million as compared to 2018, mainly due to an increase in the result on commercial trading activities by PLN 59.5 million and other net operating income and expenses compensating the decrease in profits from the sale of securities. The operating costs amounted to PLN 3,203.6 million in the three quarters of 2019 and in comparable conditions were higher by 1.6% y/y, significantly below inflation and despite the costs of ongoing investments in operational transformation and digitization. Nominally, the costs were higher by PLN 84.6 million, i.e. 2.7% compared to the costs achieved in the 2018, mainly due to the restructuring provision for collective redundancies in the amount of PLN 85 million.

(*) excluding restructuring provision, costs of voluntary retirement program, costs for the refunds of commission for early repayment of consumer loans, provision for legal risk regarding foreign currency mortgage loans in CHF, profits from the sale of property, plant and equipment and Bank Guarantee Fund (BGF) fee.

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Report on the activities of Bank Pekao S.A. for the year 2019

The Bank’s net impairment losses on financial assets and off-balance sheet commitments amounted to PLN 624.1 million in 2019, an increase of PLN 123.7 million, i.e. 24.7% as compared with the 2018. mainly due to provision for legal risk related to foreign currency mortgage loans in CHF amounted to PLN 27.7 million. Bank Guarantee Fund fee in 2019, amounted to PLN 452.1 million, an increase of PLN 187.0 million, i.e. in comparison with the 2018 due to the increase fee for contribution to resolution fund of banks. Tax on certain financial institutions in 2019 amounted to PLN 591.4 million and was higher by PLN 29.4 million, i.e. 5.2% in comparison with the 2018, due to an increase in Banks’s assets by 5.6%. Volumes As at the end 2019, loans and advances at nominal value amounted to PLN 147,429.0 million, an increase of PLN 9,514.2 million, i.e. 6.9% in comparison to the 2018. The volume of retail loans grew by 8.3% y/y thanks to dynamic growth of key products: consumer loans by 6.7% y/y and PLN mortgage loans by 9.5% y/y. The volume of corporate loans including non- treasury debt securities grew by 5.4% y/y thanks to strong dynamics in the medium-sized enterprise segment (12% y/y). As at the 2019, amounts due to the Group’s customers and debt securities issued amounted to PLN 162,119.2 million, an increase of PLN 8,589.8 million, i.e. 5.6% in comparison to 2018, with volume of retail deposits growing by 9.7% y/y and systematically increasing share in the financing structure. The value of net assets of investment funds managed by Pekao TFI S.A. amounted to PLN 21,584.0 million as at the 2019, an increase of PLN 2,180.6 million, i.e. 11.2% in comparison to the 2018. Key financial ratios In the 2019, the return on average equity (ROE) amounted to 10.2%(*) (nominally 9.5%), despite the negative impact of the increase of BGF fees in the amount of -0.8 p.p. In the 2019, cost / income ratio amounted to 39.2% on comparable basis and was lower by 2.3 p.p. y/y.

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Report on the activities of Bank Pekao S.A. for the year 2019

3 External Activity Conditions

Economic growth In 2019, economic growth moderated to 4.0% from 5.1% in 2018 as the economy entered a downturn phase of the business cycle. Domestic demand expanded by 3.8% and foreign trade contributed 0.4 percentage point to Gross Domestic Product (GDP) growth. Households consumption remained the main source of economic growth as it increased by 3,9% against 4.3% growth in 2018. Households disposable income expanded buoyantly amid rising labour income and higher social transfers (child benefits scheme expanded on the first child in the family). Fixed investment growth declined to 7,8% from 8.9% in 2018 on the back of slower growth of public investment. Change in inventories knocked-off ca. 0.8 p.p. from 2019 GDP growth. In 2020 the GDP growth is expected to moderate further to about 3.4%. Domestic demand is to remain supported by still robust growth of private consumption, supported by continued expansion in labour income, higher social transfers and personal income tax cuts. At the same time investments growth is projected ease further hand in hand with downturn phase of the business cycle. Slower growth on the main exports markets will translate into slower expansion of Polish exports.

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Report on the activities of Bank Pekao S.A. for the year 2019

Labour market In December 2019 average employment in the Polish enterprise sector amounted to 6,396 thousand, i.e. by 163 thousand more than in December 2018. The increase in employment in 2019 was a continuation of the upward trend in the number of jobs that began in mid-2013, while it registered considerable slowdown. The centers of job creation in 2019 were still, as in the previous years, the manufacturing sector, trade and transportation, while job cuts still dominated in the mining industry (long-term trend). In construction the process of employment rebound from the previous two years faded. In 2019 there was a continuation of the downward trend in unemployment rate, which in December 2019 was at 5.2% compared to 5.8% in December 2018. However, the pace of unemployment decline slowed down further and 2019 is expected to be the last year of considerable drop in unemployment due to reaching levels close to the natural unemployment rate. Wage growth rate in the Polish enterprise sector in 2019 registered slight slowdown, which was supported by easing tensions in the domestic labour market due to the weakening labour demand amid economic slowdown. The average wage in the enterprise sector increased in 2019 by 6.5% compared with an increase of 7.1% in the previous year. As a result, wage bill in the enterprise sector increased in 2019 in nominal terms by 9.4% against 10.8% in 2018, which after adjusting for inflation resulted in an increase in real terms by 6.9% compared to 9.1% in 2018.

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Report on the activities of Bank Pekao S.A. for the year 2019

Inflation and monetary policy According to the Central Statistical Office (GUS) data in 2019 consumer prices increased by 2.3% on average as compared with the CPI growth of 1.6% in 2018. At the end of 2019 headline inflation exceeded the National Bank of Poland (NBP) target of 2.5%. In 2019 consumer inflation was predominantly driven by faster food price growth (mainly meat and vegetables) and higher core inflation. In 2019 core inflation excluding food and energy prices amounted to 2.0% due to fast growth of services prices vs. 0.7% reported in 2018. Producers’ prices (PPI) went up by 1.2% in 2019 after rising by 2.2% in 2018. The Monetary Policy Council (MPC) kept the main policy rates unchanged throughout 2019. The NBP reference rate stood at 1.50%, the lombard rate at 2.50% and the deposit rate at 0.50%. In 2020 the CPI inflation is expected to increase - mainly due to the strong rise in electricity prices. However, after the increase of inflation at the turn of 2019/2020 to above 4% yoy, it is expected to fall gradually towards the NBP target later in the year. As regards monetary policy, it is widely expected that interest rates will remain at their record low in 2020, because the MPC estimates the current inflation jump as temporary.

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Report on the activities of Bank Pekao S.A. for the year 2019

Fiscal policy The 2020 draft budget bill envisages 2019 state budget deficit at PLN 14.4 bn. In the 2019 budget act the annual deficit limit was set at the level of PLN 28.5 billion. Lower than planned estimated level of fiscal imbalance in 2019 results from higher than assumed revenues. The Ministry of Finance projects that in 2019 the state budget revenues amounted to PLN 401.8 bn (103.6% of the annual plan) and were PLN 21.8 bn (5.7%) higher than in 2018. Expenditures are still estimated at PLN 416.2 bn (100% of the target), what translates into PLN 25.7 bn (6.6%) increase vs. 2018. Higher-than-projected level of tax revenues stems from substantial increase in proceeds from direct taxes. Government estimates that personal income tax (PIT) collections were some PLN 5.5 bn higher than expected last year. At the same time VAT collections exceeded planed revenues by about PLN 2.4 bn. On the top of that non-tax revenues were also higher than planned by about PLN 6 bn due to higher than projected revenues from sales of CO 2 emission permits. The 2020 draft budget assumes budget revenues and expenditures at PLN 435.3 bn. Therefore the state budget is planned to be balanced for the first time from the beginning of economic transformation. The draft budget is based on the assumption of 3.7% increase in the real GDP and the average CPI inflation of 2.5%. According to the Ministry of Finance estimates in 2020, the general government deficit according to the European Union methodology (ESA2010) will amount to 1.2% of the GDP. The deficit excluding one-off measures (charge on transfer of open pension funds into capital accounts and additional proceeds from CO 2 emission permits sales) is projected at 2.2% of GDP. The Ministry of Finance estimates that as at the end of 2019, the State Public Debt to the GDP ratio moderated to 44.4% from 46.5% at the end of 2018. The general government debt management strategy for 2020-2023 envisage the State Public Debt at the end of 2020 at 43.8% of GDP.

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Report on the activities of Bank Pekao S.A. for the year 2019

Foreign Sector The NBP data indicate that in 2019 the current account registered a surplus of EUR 5.9 bn vs. a deficit of EUR 5.0 bn in 2018, which translates into a surplus of 1.1% of GDP against a deficit of 1.0% of GDP in 2018. This is the highest result in the history of the NBP balance of payments data (since 2004 according to new BPM6 methodology). The current account surplus resulted mainly from a surplus in the trading account (EUR 2.5 bn in 2019 against a deficit of EUR 4.8 bn in 2018) with a stronger slowdown in imports growth (growth rate at 2.6% vs. 10.6% in 2018) than exports growth (growth rate at 6.0% vs. 7.4% in 2018). Poland’s exports showed high resistance to economic slowdown in the euro area. Its impact was mitigated by high flexibility of Polish exporters in searching for new markets, which was evidenced by noticeable increase in Poland’s exports to countries outside the EU. In 2020, expected next year of low global economic growth will leave an increasing negative mark on Polish exports. The current account was still positively affected by a surplus in the services account that increased another consecutive year (EUR 24.3 bn in 2019 compared to EUR 21.7 bn in 2018). In turn, the primary income account continued to be in high deficit (EUR 19.1 bn in 2019 vs. a deficit of EUR 20.5 bn in 2018). As for the financing side, there was a decrease in the inflow of foreign direct investment (FDI) – in 2019 FDI inflow amounted to 9.0 EUR bn (predominantly in equity funds) against 14.0 EUR bn in 2018. In the case of portfolio investment in 2019 there was a high outflow of funds at the level of EUR 11.5 bn (EUR 11.3 bn – an outflow of funds from the domestic debt market, EUR 0.2 bn - an outflow of funds from the equity market) against an outflow of EUR 3.3 bn in 2018.

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Report on the activities of Bank Pekao S.A. for the year 2019

Capital market Major stock indices recorded a solid return in 2019 despite persistent concerns about a slowdown in the global economy, including a recessionary scenario in the United States. An unexpected change in the central banks’ stance, mainly Federal Reserve, was a key market trigger improving market sentiment. The Fed eased its monetary policy bias after the ninth in the cycle, interest rate hike in December 2018. Then policymakers relaxed monetary conditions using different tools, including a balance sheet’s normalization and three federal funds rate cuts, by 75bp in total, done in environment of a reversal of the US Treasuries yield curve (a signal of recession) and tensions on trade wars with China. A “dovish” European Central Bank monetary policy was another supportive factors for markets. The ECB reduced deposit rate and returned to the asset purchase program. Over the year German DAX gained 25.5%, British FTSE 28.3%, French CAC 26.4%, and US S&P 500 indexes 28.9% and Dow Jones 22.3%. Last year, like 2018, was not a successful period for shareholders of domestic companies, although the performance was more diversified within segments that time. The rate of return of the WIG broad market index was 0.3% and -5.6% in the case of the WIG20. The sWIG80, grouping companies with smaller capitalization, outperformed other indices and increased by 13.9% (the best return since 2013). Despite rally across developed markets and still solid prospects for economic growth in Poland, a downward tendency was dominating on the Warsaw Stock Exchange (GPW) in Warsaw. Lack of appetite for equities was an echo of a solid declines in 2018 as well as the accumulation of unfavourable factors on domestic financial market. An uncertainty associated with the pension system, including a key issue of the future of funds accumulated in the Open Pension Funds, also increased concerns about additional supply of equities on the secondary market. Capital outflows from the equity market prevailed in 2019. In the period of January - December 2019 outflows from equity funds amounted to PLN 2.4bn, from absolute return funds to PLN 1.6bn and from mixed funds to PLN 1.4bn (source: IZFiA). The capitalization of domestic listed companies fell in 2019 to PLN 550.2bn (the lowest level since 2015) from PLN 615.52bn in 2018. In turn, in the case of foreign companies, capitalization increased slightly to PLN 553.6bn from PLN 549.56bn year earlier. The number of debuts was only seven and the number of withdrawals as much as twenty-three, completing the pessimistic picture of the Warsaw Stock Exchange in 2019. The total turnover on the stock market amounted to PLN 195.27bn and was clearly lower than in the previous year (PLN 211.85bn) and at the same time the lowest since 2009.

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Report on the activities of Bank Pekao S.A. for the year 2019

Banking sector According to the Financial Supervision Authority (KNF) data, in 2019 the sector generated an aggregated net profit of PLN 14.7 bn, which translated into 12.5% growth vs. 2018. Net interest income remains the main growth engine (+9.8%), mainly thanks to continued high credit activity of the households segment, but solid growth was recorded in fees and provisions income (+8.3%) and other operating income (+12.1%) as well. At the same time, however, cost pressure translated into rise of operating costs by 4.1%; this was due to both an increase in staff costs (+ 4.7%) and general administrative expenses (+ 3.6%). Moreover, the cost of risk surged by 11.7%. According to KNF data, at the end of 2019 the banking sector assets increased by 5.6%. The growth rate was slightly lower than in 2018 (6.6%). Deposits from the non-financial sector grew by 9.6% vs. 8.2% in 2018), while receivables grew by 4.5% (compared to 6.0% in 2018). According to National Bank of Poland (NBP) data, at the end of 2019 following developments were noted in terms of main deposit categories 1:

− the volume of households’ deposits increased by 9.5% yoy (vs. +9.8% yoy after December 2018). The growth rate in this area is consistently high, mainly as a result of good financial situation of households (favourable labour market and social transfers) and low attractiveness of the capital market as an investment option

− the volume of enterprises’ deposits rose by 10.0% yoy, which marked significant increase from +4.3% yoy pace recorded after 2018. This is due to the good financial situation of companies in a favourable economic environment (high turnover as a result of strong internal demand)

− other deposits grew by 0.8% yoy, in comparison to 8.5% yoy growth after 2018 At the end of 2019 household deposits accounted for 66.8% (66.2% at the end of 2018), corporate deposits for 23.4% (23.0% at the end of 2018), and other deposits for 9.8% (10.8% at the end of 2018) of all deposits. Around 69% of them were covered by current deposits.

In terms of main receivables categories 2, at the end of 2019 the following developments were noted:

− in yearly terms, volume of receivables from households increased by 6.0%. The pace was slower compared with the one observed a year earlier (+6.9% yoy). Thanks to consumer optimism, consumer loans and PLN mortgages are still presenting high growth pace (in case of the latter, the increase in housing prices and the resulting higher nominal value of loans also have an impact). However, the general pace of the category is curbed by systematically shrinking portfolio of FX mortgage loans.

− receivables from enterprises rose by 1.2% yoy , while after 2018 a growth of 6.47% yoy was noted. Despite a relatively favourable economic environment, the pace is low and in a downward trend – the growth of investment loans is still weak, while after a period of dynamic growth it has also significantly slowed down in the case of current loans.

− other receivables increased by 9.4% yoy (in comparison to 11.2% yoy at the end of 2018)

1 Excluding central government institutions. 2 Excluding central government institutions. Receivables include debt securities.

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Report on the activities of Bank Pekao S.A. for the year 2019

As of the end of 2019 loans to households accounted for 58.7% (vs. 58.1% the year before), corporate loans for 29.5% (30.6% at the end of 2018) and other loans for 11.8% (11.3% at the end of 2018) of all loans. In terms of loan portfolio quality, 2019 in general marked an improvement for the sector. In particular:

− NPL ratio for corporate loans at the end of 2019 amounted to 8.1%, down from 8.7% year before. Bigger decrease characterized small and medium enterprises (down from 11.4% to 10.7%) than large companies (from 5.5% to 5.2%),

− the share of non-performing loans in the portfolio of loans to households reached 5.5% at the end of 2019, lower than after 2018 (5.9%). The ratio decreased both for housing loans (from 2.5% to 2.3%) and consumer loans (from 11.0% to 9.9%).

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Report on the activities of Bank Pekao S.A. for the year 2019

4 Important Events and Achievements

4.1 Changes in the Group’s structure The composition of Bank Pekao S.A. Group is presented in the Note 2 to the Consolidated Financial Statements of Bank Pekao S.A. Group for the year ended on 31 December 2019. The most significant changes concerning the Group occurred in 2019 are presented below. Opening of liquidation of the Pekao Property S.A. company On March 1, 2019, the Extraordinary General Meeting of Shareholders of Pekao Property S.A. took the resolution to dissolve the company and to open its liquidation from that date. Currently, the company will operate under the name Pekao Property S.A. in liquidation. Declaration of bankruptcy of FPB-Media Sp. z o.o On 11 April, 2019, the District Court for the Capital City of Warsaw, 10th Economic Department for bankruptcy and restructuring, declared the bankruptcy of FPB-Media Sp. z o.o. The decision on the declaration of bankruptcy became valid on 8 May, 2019. FPB Media is a 100% subsidiary of Pekao Property S.A. in liquidation. Currently, the company operates under the name FPB Media Sp. z o.o. in bankruptcy. The split of Centralny Dom Maklerski Pekao S.A. On 25 June, 2019, the Ordinary General Meeting of Centralny Dom Maklerski Pekao S.A. (CDM Pekao S.A.) and the Extraordinary General Meeting of CBB Sp. z o.o. and on 26 June, 2019, the Ordinary General Meeting of the Bank adopted resolutions accepting the division of CDM Pekao S.A. The division plan was agreed by the management boards of the companies participating in the division on 27 February, 2019 and assumed that the division will be effected in accordance with art. 529 § 1 Section 1 of the Commercial Companies Code, i.e .:

− by transferring to the Bank part of the assets (assets and liabilities) and the rights and obligations of CDM Pekao S.A. in the form of an organized part of the company CDM Pekao S.A. related to the provision of brokerage services,

− by transferring to CBB Sp. z o.o. part of assets (assets and liabilities) and rights and obligations of CDM Pekao S.A. in the form of an organized part of the company CDM Pekao S.A. related to call center services. The formal completion of the division process took place in the third quarter of 2019 by increasing the share capital in CBB Sp. z o.o. and cancellation of CDM Pekao S.A. from the national court register. Planned sale of the organised part of the enterprise of Pekao Investment Banking S.A. It is planned to sell the organised part of the enterprise of Pekao Investment Banking S.A. connected with the providing of brokerage services to the Bank's organizational unit - Dom Maklerski Pekao. Other operations of Pekao Investment Banking S.A. connected with offering of investment banking services will remain in the Company.

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Report on the activities of Bank Pekao S.A. for the year 2019

4.2 Changes in the Statutory Bodies of the Bank Supervisory Board As of 31 December, 2019, the composition of the Supervisory Board of Bank Pekao S.A. has not changed in comparison with 31 December , 2018 and it was as follows:

31 DECEMBER, 2019 31 DECEMBER, 2018 Paweł Surówka Paweł Surówka Chairman of the Supervisory Board Chairman of the Supervisory Board Joanna Dynysiuk (maiden name Błaszczyk) Joanna Błaszczyk Deputy Chairman of the Supervisory Board Deputy Chairman of the Supervisory Board Stanisław Ryszard Kaczoruk Stanisław Ryszard Kaczoruk Deputy Chairman of the Supervisory Board Deputy Chairman of the Supervisory Board Paweł Stopczyński Paweł Stopczyński Secretary of the Supervisory Board Secretary of the Supervisory Board Sabina Bigos -Jaworowska Sabina Bigos -Jaworowska Member of the Supervisory Board Member of the Supervisory Board Justyna Głębikowska -Michalak Justyna Głębikowska -Michalak Member of the Supervisory Board Member of the Supervisory Board Grzegorz Janas Grzegorz Janas Member of the Supervisory Board Member of the Supervisory Board Michał Kaszyński Michał Kaszyński Member of the Supervisory Board Member of the Supervisory Board Marian Majcher Marian Majcher Member of the Supervisory Board Member of the Supervisory Board

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Report on the activities of Bank Pekao S.A. for the year 2019

Management Board of the Bank As at 31 December 2019, the Management Board of Bank Pekao S.A. was composed of seven members. Members of the Management Board are appointed by the Supervisory Board for a joint three-year term of office. The Management Board ensures that the management system at the Bank is transparent and effective and runs the Bank's affairs in compliance with applicable laws and Best Practices. The core values underlying the management of the Bank are professionalism, reliability and confidentiality. Marek Lusztyn for 20 years professionally associated with the Bank Pekao S.A. Group, from November 2019 as the President of the Bank's Management Board, previously as the Vice President of the Bank's Management Board supervising the Risk Management Division. Till June 2017, he worked in Unicredit SpA (Milan) as a Senior Vice President, with a global responsibility for market and traded credit risk management and a member of Unicredit Corporate and Investment Banking Markets; Executive Committee, in charge of risk management. MAREK LUSZTYN From 2010 to 2013, he worked in Unicredit Bank AG (formerly Hypovereinsbank) in Munich, President of the supervising market, counterparty credit and operational risks management. In years 2008 to Management Board 2010, he worked in the Unicredit Group in London, where he was responsible for the methodology and market risk infrastructure for the entire Unicredit Group. Previously, from 2000 to 2008, he acted as Director of Market Risk Unit and later Managing Director of Financial Risk Department in Bank Pekao S.A. For 8 years he has been a Member and Secretary of the Supervisory Board of Pekao Central Brokerage House - CDM Pekao S.A. He started his professional career in 1996 as a trader in Treasury Department of Bank Handlowy SA in Warsaw. He holds Ph.D. in Economics from SGH Warsaw School of Economics, and he is also an alumnus of University of Illinois (Executive MBA) and INSEAD. In 2014 he was named the Future Leader in Global Finance by the Institute of International Finance. Since September 2019, he has been appointed by the Senate of the Warsaw School of Economics as a member of the first University Council, as a representative of the SGH WSE Partner Club. Marek Lusztyn meets suitability requirements determined in art. 22aa of the Banking Law Act.

Ma rcin Gadomski graduated from SGH Warsaw School of Economics, majoring in Finance and Banking. He was also a scholarship holder studying at the University of Kiel (Germany) and completed doctoral studies at SGH Warsaw School of Economics. He passed a number of professional certification exams, including: Financial Risk Manager (FRM), Association of Chartered Certified Accountants (ACCA), Project Management Professional (PMP). He participated in the Leadership Development Program run by The John Maxwell Team as well as the Deloitte Leadership Program.

Member of the Supervisory Boards of Pekao Bank Hipoteczny, Pekao Investment Banking and MARCIN GADOMSKI Pekao Leasing. Vice President of the Management Board Marcin Gadomski started his professional career at the consulting company Ernst & Young supervising the Risk (now EY) in 2002, where he conducted projects in the area of risk, finance and internal audit in Management Division financial institutions and non-financial enterprises. During this period, for several years he supported the Pekao Group in implementing, among others, requirements of IAS 39, Basel II and solutions regarding capital management as well as assets and liabilities management. Next, he continued his career with Deloitte Advisory, first in 2008-2012 as a Senior Manager, and after a break, in 2016-2018 as a Director. As part of Deloitte Advisory, Marcin Gadomski provided solutions for the largest financial institutions in Poland and abroad (banks, insurers, leasing companies, brokerage houses), among others in the field

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Report on the activities of Bank Pekao S.A. for the year 2019

of credit policy, risk models, improving the credit process for retail and corporate clients, market and liquidity risk management, regulatory requirements (e.g. IFRS 9, KNF recommendations, regulations regarding capital requirements, liquidity, information or reporting obligations), due diligence for takeover purposes. In the years 2012 – 2016, Marcin Gadomski was the Director of Retail Credit Risk Unit in Risk Department at Bank Millennium. He was responsible for credit risk strategy, risk appetite, credit policy, credit assessment models, credit decision engines, risk reporting, credit product profitability assessment and credit process support for such business lines as unsecured consumer loans, mortgage loans and small business. From August 2018 to November 2019, Marcin Gadomski was a Member of the Management Board of Pekao Bank Hipoteczny S.A., where on November 20, 2018 he obtained the consent of the Polish Financial Supervision Authority to entrust the function of a Member of the Management Board supervising the management of material risks in the Bank's operations. Marcin Gadomski meets suitability requirements determined in art. 22aa of the Banking Law Act.

Tomasz Kubiak, since 2001 has been professionally ass ociated with Bank Pekao S.A. In addition, since 2018 he has been the Chairman of the Supervisory Board of Pekao Bank Hipoteczny S.A., where in 2011 - 2015 he was a Member of the Supervisory Board, whereas from 2017 he has been a Member of the Supervisory Board of Pekao Investment Banking and the Supervisory Board of Pekao Investment Management. He started his career in Finance Division in controlling area. In last years, he held the position of Managing Director of the Department of Capital Allocation and Asset and Liability Management, responsible for managing the balance sheet, liquidity and capital of the Bank. TOMASZ KUBIAK Vice President of the He graduated of the Warsaw University of Technology, Faculty of Technical Physics and Applied Management Board Mathematics. He holds CFA and PRM (Professional Risk Manager) certificates, he was honored supervising the activity by Award of Merit by the international PRMIA organization, associating risk managers. of Financial Division Tomasz Kubiak meets suitability requirements determined in art. 22aa of the Banking Law Act.

Marek Tomczuk started his 20-year professional career in the banking sector at Bank Handlowy in Warsaw (Citigroup). Currently, as the Vice President of the Management Board of Bank Pekao S.A. he is supervising Retail Banking Division. Over the years, he held managerial positions in Bank DnB NORD (DNB Group), Bank Zachodni WBK S.A. (Santander Group) and Raiffeisen Polbank (Raiffeisen Bank International AG). He is the Chairman of the Supervisory Board of Pekao Direct, Credit Information Bureau (Biuro MAREK TOMCZUK Informacji Kredytowej S.A.) and he is a member of the Supervisory Board of Pekao Bank Vice President of Hipoteczny. Management Board He graduated from the Faculty of Economics and International Relations at the Cracow supervising the Retail University of Economics. Banking Division Marek Tomczuk meets suitability requirements determined in art. 22aa of the Banking Law Act.

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Report on the activities of Bank Pekao S.A. for the year 2019

Tomasz Styczyński, Vice President of the Management Board of Bank Pekao S .A., since December 2018 supervising the Corporate Banking and MIB Division. From July 2017 to December 2018, he managed SME Banking Division at Bank Pekao S.A. He started his professional career in 2001 in Bank Handlowy w Warszawie S.A. in Corporate Banking Division. He was the Director of Corporate Banking responsible for managing the sales structures. He was also the Director of Relations with Customers in Large Corporate Department and Director of Corporate Banking Development and Acquisition Department. He also worked in the European TOMASZ STYCZYŃSKI structures of the Citigroup Bank as a Director in the Management Development Program for CEEMEA. He is the Chairman of the Supervisory Board of Pekao Leasing, the Supervisory Board Vice President of the of Pekao Faktoring and the Supervisory Board of Pekao Investment Banking. In 2016-2017, he Management Board was a member of the Supervisory Board of Globe Trade Center. supervising the Corporate Banking and He graduated from the Faculty of Finance and Banking and the Faculty of Management and MIB Division Marketing of the Cracow University of Economics. He participated in a number of domestic and foreign trainings in management, banking and finance. Tomasz Styczyński meets suitability requirements determined in art. 22aa of the Banking Law Act.

Magdalena Zmitrowicz, Vice President of the Management Board supervising the SME Banking Division. In 2018 she started working in Bank Pekao S.A. as Managing Director in Corporate Banking Department and from December 1 st , 2018 she was appointed as the Vice President of the Management Board of the Bank. She started her professional career in 1999 in Bank Handlowy w Warszawie S.A. in Retail Banking Sector. She pursued her career in Corporate Banking Division, holding various leadership roles in regional structures of the Bank, including a position of Head of Sales for Northern Region and Head of Public Sector for Regions in the Public Sector Department. Having worked for almost twenty years in the banking industry, she has gained extensive MAGDALENA ZMITROWICZ experience both in general banking operations, including in particular the areas of sales, risk, Vice President of the operations and foreign-currency market, as well as in various customers segments, such as retail Management Board clients, small, medium and large companies, institutional clients, public sector and international supervising the activity of corporations. In 2016-2017, she managed the Corporate Banking Department in the structures of SME Banking Division the CEEMEA Commercial Banking Group - Citigroup. She managed the activities of the Strategy Champions Group at Bank Handlowy w Warszawie S.A. Member of the Supervisory Boards of Pekao Leasing and Pekao Faktoring. She graduated from the Faculty of Social Sciences at the University of Gdańsk and post-graduate studies at the Faculty of Management at the University of Gdańsk. She completed many local and foreign trainings, including those in credit risk management, financial analysis and sales. In 2013, she graduated from Commercial Credit College in the USA New York as part of Citigroup. Magdalena Zmitrowicz meets suitability requirements determined in art. 22aa of the Banking Law Act.

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Report on the activities of Bank Pekao S.A. for the year 2019

Grzegorz Olszewski was appointed a member of the Management B oard on April 1 st , 2019. He joined Bank Pekao S.A. from the PZU Group, where from October 2017 he was the director of Investment Products Sales Office and where he supervised the process of launching the first sales platform for passive investment funds in Poland. From April 2019, he supervised Investment and Insurance Products Management Division. He is the Chairman of the Supervisory Board of Pekao Financial Services and Pekao Investment Management. He started his career in the financial sector in 2008 at Bank Millennium. From 2010, he worked in sales, and after that supported the implementation of new solutions in the area of investment GRZEGORZ funds, treasury products and the Forex market in Alior Bank. In Alior Brokerage House he acted OLSZEWSKI as the director of Sales of Investment Products. From there, he moved to AgioFunds TFI SA, Member of the where he took the position of Director of Sales and Marketing Department. Management Board supervising the Grzegorz Olszewski is a graduate of High School of Management (currently the Vistula Technology and Academy of Finance and Business in Warsaw) in the Faculty of Finance Management and holds Operations Division Bachelor of Arts (B.A.) degree in Finance at the Oxford Brookes University. Grzegorz Olszewski fulfills suitability requirements determined in art. 22aa of Banking Law Act.

Changes in the Bank's Management Board On 6 March, 2019, the Bank's Supervisory Board, taking into consideration suitability assessment, appointed Mr Piotr Wetmański and Mr Grzegorz Olszewski to the Banks' Management Board for the current term of office and entrusted them with the position of Management Board Members of the Bank. The appointment is effective as of 7 March 2019 in case of Mr Piotr Wetmański and 1 April 2019 in case of Grzegorz Olszewski. Additionally, Mr Grzegorz Olszewski was appointed Member of the Management Board for the new three-year joint term of office, effective as of the day following holding of the Ordinary General Meeting approving the financial statements of Bank for the financial year 2018. According to the submitted statement Mr Piotr Wetmański did not conduct any business competitive to that of the Bank and was not involved in a competitive business as a shareholder or partner in a civil law company or partnership or a corporation or as a member of a corporate body of a competitive legal person, was not registered in the Register of Insolvent Debtors kept pursuant to the provisions of the KRS (National Court Register) Act of 20 August 1997. According to the submitted statement Mr Grzegorz Olszewski was not involved in a competitive business as a shareholder or partner in a civil law company or partnership or a corporation or as a member of a corporate body of a competitive legal person and declared termination of professional activity with respect to entities of the PZU Group before effective appointment as a Member of the Management Board. Mr Grzegorz Olszewski was not registered in the Register of Insolvent Debtors kept pursuant to the provisions of the KRS (National Court Register) Act of 20 August 1997. On 24 May, 2019 the Bank's Supervisory Board, taking into consideration the suitability assessment, appointed Ms Magdalena Zmitrowicz entrusting her with the position of the Vice President of the Bank's Management Board and Mr Piotr Wetmański entrusting him with the position of a Member of the Bank's Management Board for the new three-year joint term of office, effective as of the day following the Ordinary General Meeting of the Bank approving the financial statements of Bank for the financial year of 2018. According to the submitted statement Ms Magdalena Zmitrowicz did not conduct any business competitive to that of the Bank and she was not involved in a competitive business as a shareholder or partner in a civil law company or partnership or a corporation or as a member of a corporate body of a competitive legal person. Ms Magdalena Zmitrowicz was not registered in the Register of Insolvent Debtors kept pursuant to the provisions of the KRS (National Court Register) Act of 20 August 1997. On 29 November, 2019, Mr. Michał Krupiński, resigned from the position of the President of the Bank’s Management Board. On 29 November, 2019, Mr. Michał Lehmann and Mr. Piotr Wetmański resigned from the position of the Vice-President of the Bank’s Management Board and Member of the Bank’s Management Board, respectively.

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Report on the activities of Bank Pekao S.A. for the year 2019

On 29 November, 2019, the Bank’s Supervisory Board, taking into account suitability assessment, appointed Mr. Marek Lusztyn to the position of the President of the Management Board, with subject to obtaining consent of the Polish Financial Supervision Authority and upon obtaining such consent. On 4 February, 2020, the Polish Financial Supervision Authority unanimously expressed consent to the appointment of Mr. Marek Lusztyn as the President of the Management Board of the Bank Pekao S.A. On 29 November, 2019, the Bank’s Supervisory Board, taking into account suitability assessment, appointed Mr. Marcin Gadomski to the Bank’s Management Board. Upon obtaining the consent of the Polish Financial Supervision Authority entrusting him with the position of the Vice-President of the Bank’s Management Board. According to the submitted statement Mr. Marcin Gadomski did not conduct any business competitive to that of the Bank and he was not involved in a competitive business as a shareholder or partner in a civil law company or partnership or a corporation or as a member of a corporate body or competitive legal person. Mr. Marcin Gadomski was not registered in the register of Insolvent Debtors kept pursuant to the provisions of the KRS (National Court Register) Act of 20 August 1997. On 4 February 2020, the Supervisory Board of the Bank, after assessing suitability, appointed Mr. Jarosław Fuchs to the Management Board of the Bank for the current joint term of office as the Vice President of the Management Board of the Bank, effective from 15 February 2020. Mr. Jarosław Fuchs is supervising the operations of the Private Banking and Investment Products Division. According to the submitted statement Mr. Jarosław Fuchs does not conduct any business competitive to that of the Bank and he is not involved in a competitive business as a shareholder or partner in a civil law company, a partnership or a corporation or a member of a corporate body of a legal person. Mr. Jarosław Fuchs is not registered in the Register of Insolvent Debtors kept pursuant to the provisions of the KRS (National Court Register) Act of 20 August 1997. Jarosław Fuchs received his Master degree with honors in Marketing and Management, in the Faculty of Management of AGH (University of Science and Technology) in Cracow, as well as he graduated from Banking and Finance studies in Cracow University of Economics. He started his professional career in 1994 in Big Bank S.A. and AGH (University of Science and Technology) in Cracow, where he acted as a teaching assistant in Management Faculty. From 1996 to 1997, he worked for Raiffeisen Centrobank S.A. Branch in Cracow, where he was responsible for building relationships with corporate customers. From September 1997, Jarosław JAROSŁAW FUCHS Fuchs worked for Societe Generale Warsaw Branch as a Senior Marketing Specialist in the Trade Vice President of the Office in Cracow. In October 2000, he moved to Fortis Bank Polska S.A., as a Senior Customer Management Board Advisor in Medium and Large Enterprises Service Center. supervising the Private Banking and From March 2003, Jarosław Fuchs worked for Bank Millennium S.A. in the position of the Senior Investment Products Expert and, subsequently – Director of Małopolskie Customer Cooperation Center (Medium and Division Large Enterprises). From August 2004, he was associated with Bank BPH S.A. in Cracow and next, from December 2007 with Bank Pekao S.A. in managerial positions responsible for corporate customer relations. Starting from March 2011, Jarosław Fuchs was responsible for managing relations with private banking clients and managing a team of private banking advisors as the Director of Regional Sales Office in Krakow. At the same time, from 2013, Jarosław Fuchs was working for Pekao Central Brokerage House (CDM) as a Director in the Region in Strategic Customers Office, where he was responsible for investment product distribution for strategic customers.

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Report on the activities of Bank Pekao S.A. for the year 2019

The composition of the Management Board of Bank Pekao S.A. has as follows:

AS AT THE DATE OF SU BMITTING 31 DECEMBER, 2019 31 DECEMBER, 2018 THE REPORT FOR 2019 Marek Lusztyn Marek Lusztyn Michał Krupiński Vice President of the Management Board managing President of the Management Board President of the Management Board the work of the Bank’s Management Board Jarosław Fuchs Marcin Gadomski Tomasz Kubiak Vice President of the Management Board Vice President of the Management Board Vice President of the Management Board Marcin Gadomski Tomasz Kubiak Michał Lehmann Vice President of the Management Board Vice President of the Management Board Vice President of the Management Board Tomasz Kubiak Tomasz Styczyński Marek Lusztyn Vice President of the Management Board Vice President of the Management Board Vice President of the Management Board Tomasz Styczyński Marek Tomczuk Tomasz Styczyński Vice President of the Management Board Vice President of the Management Board Vice President of the Management Board Marek Tomczuk Magdalena Zmitrowicz Marek Tomczuk Vice President of the Management Board Vice President of the Management Board Vice President of the Management Board Magdalena Zmitrowicz Grzegorz Olszewski Magdalena Zmitrowicz Vice President of the Management Board u Member of the Management Board Vice President of the Management Board Grzegorz Olszewski

Member of the Management Board As of December 31, 2019, the split of competences between the Members of the Management Board of the Bank was as follows: Mr. Marek Lusztyn, Vice President of the Management Board managing the work of the Bank’s Management Board was coordinating the activities of Members of the Management Board of the Bank, supervising also, in particular, the following areas of the Bank's activity: legal risk, strategy and development of the Group, investor relations, security, corporate governance, communication, including marketing and research, and HR. Mr. Marek Lusztyn convened and chaired the Management Board meetings, presented its stance to other governing bodies of the Bank and in relations with third parties, in particular with the State authorities, and issued ordinances according to the Bank’s internal regulations. Mr. Tomasz Kubiak, Vice-President of the Management Board of the Bank, was supervising the activity of the Financial Division, Operation Center and Data Management and Big Data Office. He was appointed as the Member of the Management Board to whom breaches of the whistleblowing law are reported and who is responsible for the day-to-day functioning of the whistleblowing procedure. Mr. Marcin Gadomski, Vice-President of the Management Board of the Bank, was supervising the activity of the Risk Management Division. He supervised the realization of the Bank’s Policy on counteracting money laundering and financing of terrorism. Mr. Tomasz Styczyński, Vice-President of the Management Board of the Bank, was supervising the activity of the Corporate Banking and MIB Division. Mr. Marek Tomczuk, Vice-President of the Management Board of the Bank, was supervising the activity of the Retail Banking Division. Ms. Magdalena Zmitrowicz, Vice-President of the Management Board of the Bank, was supervising the activity of the SME Banking Division. Mr. Grzegorz Olszewski, Member of the Management Board, was supervising the activity of the Investemnt and Insurance Products Management Division, Operations and Services Division excluding the Operation Center. He coordinated the activities aimed at adequate management of risk related to IT environment security. The supervision over the compliance unit was supervised collectively by Bank’s Management Board. Until the date of obtaining the consent of the Polish Financial Supervision Authority for Mr. Marcin Gadomski to act as a Vice-President of the Management Board of the Bank the area of bancassurance risk management is supervised collectively by Bank’s Management Board.

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Report on the activities of Bank Pekao S.A. for the year 2019

4.3 Organizational changes In 2019, the following organizational changes in Bank's Head Office as well as in regional and branches structure of the Bank took place. Two new divisions were created: – Investment and Insurance Products Management Division within which investment and insurance activities were concentrated as well as brokerage activities integrated within Pekao Brokerage House, – Strategy Division, within which the strategic management and transformation activities (implemented within Transformation Accelerator unit) as well as data management and Big Data activities have been integrated. In Corporate Banking and MIB Division the Public Sector Department was created, by separating this activity from Strategic Clients Department. New structure of Corporate Banking Macroregions was implemented (including reduction in the number of Macroregions and implementation of their new territorial division) as well as new structure of Corporate Centers. In Financial Division, Accounting Department and Management and Financial Information Systems Department were separated from the Data Management Center and, as a consequence, the Center was liquidated within this Division's structure. Tasks related to data management and data quality improvement have been located in new Data Management and Big Data Office in Strategy Division. Accounting Department was transformed into two separate units – Bookkeeping and Settlements Department and Accounting and Reporting Department. In Risk Management Division the Real Estate Analysis and Valuations Office was created by transferring this activity from Investment Banking and Property Finance Department in Corporate Banking and MIB Division. New organizational structure of Human Resources Division has been implemented. Among others, the activities carried out so far by Remuneration and Benefits Department and HR Project Office were included in Employee Experience Management Department, which operates under new name - HR Strategy Department. Back office functions were separated from retail network and moved to Operations Center in Bank's Head Office. New structure of retail banking sales network was implemented at Region and Branch level (including implementation of Macroregions and Areas, simplification of regional management structure and implementation of new branch structure). The activities of Central Brokerage House, so far operated as a Bank’s subsidiary, have been incorporated into the Bank - to Private Banking and Brokerage Services Distribution Department and to the Pekao Brokerage House, which changed its name to Pekao Brokerage Office.

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Report on the activities of Bank Pekao S.A. for the year 2019

4.4 Awards and distinctions The activities of Bank Pekao S.A. gained wide recognition by clients, industry specialists, the market and the media, as evidenced by numerous awards and distinctions granted by Polish and foreign institutions. Measures aimed at providing customers with the highest quality products and services, innovation of the proposed solutions have been appreciated. The most relevant honors are presented below. Financial Sector Leader Pekao S.A. The Best Corporate Bank in Poland Bank Pekao S.A. for the third time in a row it became the Best Corporate Bank in Poland, according to the Global Banking and Finance Review. The Global Banking and Finance Review awards are given to companies that stand out in the international financial industry due to their innovation, results or strategy. The award means recognition of product and service competences, relationality and a professional approach in the search for individual solutions for clients. Bank Pekao S.A. for the consecutive time Best Trade Finance Provider in Poland

For the fourth consecutive time, Bank Pekao S.A. was awarded with the title of the “Best Trade Finance Provider in Poland 2018” according to the survey organized by prestigious Euromoney magazine. The Bank received the titles of Market Leader in Poland and Best Services in Poland. Award is granted base on a survey in which the customers selected the best trade finance solutions in three banks where they use trade finance products. Bank Pekao S.A. again received the most votes among banks operating in Poland. WSE: Bank Pekao S.A. as the largest organizer of bonds issues on Catalyst market The Bank was awarded by the Management Board of the Warsaw Stock Exchange for the highest value non-treasury debt securities arranged and introduced in 2018 on the Catalyst market. In 2018 the value of issues issued through Bank Pekao is over PLN 17 billion. Bank Pekao S.A. it has been the leader of the DCM market in Poland for over a dozen years. Bank Pekao S.A. The Best Investment Bank in Poland Bank Pekao S.A. for the fourth year in a row received the title of "The Best Investment Bank in Poland 2020" by the international magazine Global Finance. An international group of experts has analyzed transactions in which the Bank participated in 2019. It is the result of specialist knowledge, experience and cooperation of experts from the Corporate Banking Division as well as Pekao Investment Banking. Bank Pekao S.A. The Best Investment Bank in Central & Eastern Europe Bank Pekao S.A. for the first time received the title of "Best Investment Bank in Central & Eastern Europe 2020" by the international magazine Global Finance. The quality of services provided by the Bank, the ability to find market opportunities and the ability to adapt solutions to customer needs have been appreciated. Bank Pekao – the best sub-custodian bank in Poland The Global Finance Magazine awarded the title of the “Best Sub-Custodian Bank 2019” to Pekao. It is worth-emphasising that Bank Pekao received this award already for the seventh time since 2012. The criteria taken into account by Global Finance when assessing banks included: relationship with customers, quality of service, competitive pricing, smooth handling of exception items, technology platforms and operational activity in terms of settlement of transactions involving securities.

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Report on the activities of Bank Pekao S.A. for the year 2019

Bank Pekao S.A. The Best Treasury and Cash Management Provider 2020 in Poland For the first time in history, Bank Peako received the title of Best Treasury and Cash Management Provider 2020. The prestigious Global Finance magazine award is granted by a group of independent experts assessing the activities of banks based on criteria such as knowledge of local conditions and needs of corporate clients, offer quality, financial strength and security, or market position. The best bank financing mergers and acquisitions

Bank Pekao S.A. was once again honoured with the prestigious title of the Bank of the Year in the CEE M&A Awards 2019 competition. Private Equity fund managers, international experts on mergers and acquisitions recognized the leading role of Bank Pekao S.A. in arranging acquisition financing for transactions that were completed in 2018 in Central and Eastern Europe. Leader of services The title of „Instytucji Roku 2018" awarded by the MojeBankowanie.pl The Bank received the title of the institution of the year in two categories: − The best quality of business customer service, − Friendly opening of a company account. The Bank's activities aimed at achieving the position of an efficiency and quality expert on the market were appreciated. Bank Pekao S.A. took the second place in the "Banking" category of the Leader 2018 Gazeta Bankowa once again awarded prizes for the best technological implementations in 2018 and for the best products available on the market. The Bank was recognized by the jury, taking second place in the Leader contest 2018. The competition jury awarded the innovative method of setting up a savings and settlement account using selfies. Second place for Bank Pekao S.A. in the Złoty Bankier competition 2019 in the category "Mortgage Loan” In the Złoty Bankier 2019 plebiscite the Bank took the second place in the "Mortgage Loan" category. The jury of the competition appreciated attractive financing conditions, a flexible approach to setting maximum creditworthiness, as well as procedures increasing product availability (including the possibility of joint commitment by many borrowers). First place for the Konto Przekorzystne in the Bankier.pl ranking Konto Przekorzystne has been recognized many times by independent experts, who have appreciated the attractive terms of account management. First place of the “Newsweek” ranking in the mortgage category The Bank was the winner of the "Newsweek" ranking in the mortgage banking category. For the second year in a row, the Bank received the highest scores in terms of quality customer service in the housing loan category.

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Report on the activities of Bank Pekao S.A. for the year 2019

Private Banking of Bank Pekao S.A. the best in Poland in the Private Bank Awards 2020 ranking Private Banking of Bank Pekao S.A. for the fifth time in a row was recognized as the best in Poland, according to Global Finance magazine. The ranking of the Global Finance magazin is one of the most comprehensive studies classifying bank offers for the wealthiest client sector. The highest note for Private Banking services Private Banking has already received the highest note for the third time - a prestigious five-star rating in private banking services, carried out by the Polish edition of the Forbes magazine. The quality of private banking offers is assessed by a representative group using private banking services, with special emphasis on solutions that correspond to market trends. Highest Quality Services QI SERVICES for investment advisory Investment advisory, offered to the clients was honored the title of the Highest Quality Services in QI Services category by the Quality International Program held under the patronage of the Polish Agency for Entrepreneurship, the Department of Quality Management at the Cracow University of Economics and the Polish Committee for Standardization.

Second place in the ranking of investment accounts In 2019, Biuro Maklerskie Pekao took second place in the ranking of investment accounts organized by Puls Biznesu, as a part of competition, among others solutions affecting the quality of service and the amount of transaction costs. Best Employer Bank Pekao S.A. receive the Top Employers 2019 certificate For the ninth time in a row, Bank Pekao S.A. received the Best Employers certification and thus become one of the few best employers in Poland. The award is granted to companies that exceed the international standards set in the HR, are focused on supporting the development of a group of potential employees, strengthening their competences and skills, as well as transparent work based on adopted values.

Bank Pekao S.A. has been awarded with the prestigious Premium Employer Brand 2019 award The award was granted based on a survey conducted by the Employer Branding Institiute. The three most important criteria that were taken into account: consumer brand recognition, willingness to work for a consumer brand and the perception of a consumer brand as a potential good employer.

Partner of the Year 2019 award for Bank Pekao S.A. in the competition organized by Technical Universities Forum During the Student Gala organized by the Technical Colleges Forum, the Bank was awarded in the Partner of the Year 2019 category. The award goes to organizations that stand out among others for commitment to the development of competences of students from technical university.

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Report on the activities of Bank Pekao S.A. for the year 2019

5 Information for the Investors

5.1 The Bank’s share capital and share ownership structure As at 31 December, 2019, the share capital of Bank Pekao S.A. amounted to PLN 262,470,034 and remained unchanged until the date of submitting the report. The share capital of the Bank consisted of 262,470,034 shares of the following series: − 137,650,000 Series A bearer shares with a par value of PLN 1.00 per share, − 7,690,000 Series B bearer shares with a par value of PLN 1.00 per share, − 10,630,632 Series C bearer shares with a par value of PLN 1.00 per share, − 9,777,571 Series D bearer shares with a par value of PLN 1.00 per share, − 373,644 Series E bearer shares with a par value of PLN 1.00 per share, − 621,411 Series F bearer shares with a par value of PLN 1.00 per share, − 603,377 Series G bearer shares with a par value of PLN 1.00 per share, − 359,840 Series H bearer shares with a par value of PLN 1.00 per share, − 94,763,559 Series I bearer shares with a par value of PLN 1.00 per share. All the existing shares are ordinary bearer shares. There are no special preferences or limitations connected with the shares, or differences in the rights attached to them. The rights and obligations related to the shares are defined by the provisions of the Polish Commercial Companies Code and other applicable law. Shareholders of Bank Pekao S.A., holding directly or indirectly, through subsidiaries, at least 5% of the total number of votes at the General Meeting of the Bank, are as follows:

SHARE IN SHARE SHARE IN SHARE NUMBER OF SHARES NUMBER OF SHARES CAPITAL AND TOTAL CAPITAL AND TOTAL AND VOTES AT THE AND VOTES AT THE NUMBER OF VOTES AT NUMBER OF VOTES AT GENERAL MEETING GENERAL MEETING SHAREHOLDER’S NAME THE GENERAL MEETING THE GENERAL MEETING AS AT THE DATE OF SU BMITTING AS AT THE DATE OF SU BMITTING THE REPORT FOR 2019 THE REPORT FOR THE THIRD QUARTER OF 2019 Powszechny Zakład Ubezpieczeń S.A. 52,494,007 20.00% 52,494,007 20.00% Polski Fundusz Rozwoju S.A. 33,596,166 12.80% 33,596,166 12.80% Nationale -Nederlanden Powszechne Towarzystwo 13,201,655 5.03% 13,357,769 5.09% Emerytalne S.A. BlackRock, Inc. 13,129,549 5.00% - - UniCredit S.p.A. - - 16,430,000 6.26% Other shareholders (below 5%) 150,048,657 57.17% 146,592,092 55.85% Total 262,470,034 100.00% 262,470,034 100.00%

On 28 June, 2019, in the current report No. 21/2019, Bank Pekao S.A. informed that on 27 June, 2019, it received the Notification from Nationale-Nederlanden Powszechne Towarzystwo Emerytalne S.A. (NN PTE) on reducing its stake below the 5% of total numbers of votes at the General Meeting of the Bank. On 6 September, 2019, in the current Report No. 26/2019, Bank Pekao S.A. informed that on 5 September, 2019, it received a notification from BlackRock, Inc. on increasing its stake above 5% of the total number of votes at the General Meeting of the Bank, taking into account also securities lending and contracts for difference (CFD). The total sum of the number of votes is 13 359 626 votes from shares, representing 5.09% of the Bank's share capital and the total number of votes in the Bank. On 27 November, 2019, in the current Report No. 31/2019, Bank Pekao S.A. informed that on November 27, 2019, it received a notification from BlackRock, Inc. on reducing the voting share below the threshold of 5% of the total number of votes in the Bank, taking into account also securities lending and contracts for difference (CFD).

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Report on the activities of Bank Pekao S.A. for the year 2019

On 17 December, 2019, in the current Report No. 36/2019, Bank Pekao S.A. informed that on December 16, 2019, it received a Notification from UniCredit SpA on reducing its stake below the 5% of total numbers of votes at the General Meeting of the Bank as a results of expiry date and mandatory settlement of UniCredit secured equity linked certificates related to the shares of the Bank. Before the change in the share, UniCredit held 16,430,000 shares and votes in the Bank representing 6.26% of the Bank's share capital and the total number of votes in the Bank. As a result of the expiry date and mandatory settlement of UniCredit secured equity linked certificates related to the shares of Bank, the UniCredit disposed 16,430,000 of the Bank's shares to the holders of the certificates. The number of shares and votes held by UniCredit in the Bank was 0, which constituted 0.0% of the Bank's share capital and the total number of votes in the Bank. On 24 January, 2020, in the current Report No. 1/2020, Bank Pekao S.A. informed that on 23 January, 2020, it received a notification from BlackRock, Inc. on increasing its stake above 5% of the total number of votes at the General Meeting of the Bank, taking into account also securities lending and contracts for difference (CFD). The total sum of the number of votes was 13 129 549 votes from shares, representing 5.00% of the Bank's share capital and the total number of votes in the Bank.

On 29 January, 2020, in the current Report No. 2/2020, Bank Pekao S.A. informed that on 29 January, 2020, it received a notification from Nationale-Nederlanden Powszechne Towarzystwo Emerytalne S.A. (NN PTE) on increasing its stake above 5% of the total number of votes at the General Meeting of the Bank. According to the notification after the settlement of the transaction regarding acquisition of shares on January 24th, 2020:

− OFE held 13,170,209 shares of the Bank, which constituted 5.02% of the Bank's share capital. These shares entitle to 13,170,209 votes at the General Meeting of the Bank, which constituted 5.02% of the total number of votes at the General Meeting of the Bank; − OFE, DFE, FZD 2025, FZD 2030, FZD 2035, FZD 2040, FZD 2045, FZD 2050, FZD 2055, FZD 2060 held together 13,201,655 shares of the Bank, which constituted 5.03% of the Bank's share capital. These shares entitle to 13,201,655 votes at the General Meeting of the Bank, which constituted 5.03% of the total number of votes at the General Meeting of the Bank.

Until the date of submitting the report the Bank has not received any other notifications regarding changes in the ownership structure in accordance with par. 69 of the Act of July 29, 2005 on Public Offerings and Conditions Governing the Introduction of Financial Instruments to an Organized System of Trading, and on Public Companies.

Polish open-end pension funds (OFE) constitute the group of financial investors holding a significant equity interest in the Bank. Based on their publicly available financial reports, as of December 31, 2019 OFE’s held in aggregate 16.40% of the Bank’s shares. The Polish open-end pension funds’ holdings in Bank Pekao S.A.:

NUMBER OF SHARES % OF SHARE CAPITAL NUMBER OF SHARES % OF SHARE CAPITAL SHAREHOLDER AND VOTES AT GM AND TOTAL VOTE AT GM AND VOTES AT GM AND TOTAL VOTE AT GM DECEMBER 31, 2019 DECEMBER 31, 2018 Nationale-Nederlanden OFE 12,827,975 4.89% 13,917,843 5.30% Aviva OFE 12,511,680 4.77% 11,896,009 4.53% Aegon OFE 3,894,258 1.48% 3,738,418 1.42% AXA OFE 2,983,684 1.14% 2,979,031 1.13% MetLife OFE 3,741,781 1.43% 2,812,188 1.07% Generali OFE 2,492,839 0.95% 2,364,124 0.90% Allianz Polska OFE 1,948,507 0.74% 1,945,468 0.74% PKO BP Bankowy OFE 1,953,190 0.74% 1,389,837 0.53% OFE Pocztylion 700,944 0.27% 699,851 0.27% Total 43,054,858 16.40% 41,742,769 15.90%

Source: OFE Reports, annual structure of open-end pension funds assets, closing share price of Bank Pekao S.A. as at end of the period.

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Report on the activities of Bank Pekao S.A. for the year 2019

5.2 Performance of market valuation of Bank Pekao S.A.’s stock The shares of Bank Pekao S.A. have been listed on the Warsaw Stock Exchange since June 1998 and they are one of the most liquid equities in Poland and Central and Eastern Europe. Since 2000, the Bank maintains Global Depositary Receipts (GDR) program. The Bank’s GDRs are traded on London Stock Exchange and on the over the counter market in the USA. The Bank’s market capitalization as of December 31, 2019 amounted to PLN 26.4 billion making the Bank one of the biggest listed company in Central and Eastern Europe. Given the high capitalization and liquidity the Bank’s shares are a part of many important stock indices maintained by domestic and foreign institutions including Polish blue chips index – WIG20 and WIG30, banking sector index WIG- Banks as well as MSCI Emerging markets. Since 2016, the shares of Bank Pekao S.A. had been included in RESPECT Index run by the Warsaw Stock Exchange, the index of responsible companies. In September 2019 RESPECT Index was replaced with WIG-ESG index. Pekao share in WIG-ESG index constitute 5.7%. In September 2018 the shares of Bank Pekao S.A were included in the STOXX Europe 600 Index, the index of the largest and most liquid securities in Europe and the FTSE Developed Equity Index, due to reclassification of Poland into developed market. With the average daily turnover volume at the level of 643 thousand of shares and the worth of trading at PLN 17 billion in 2019, the share of the Bank’s stock in trading on the WSE amounted to 8.9%. The share price of Bank Pekao S.A. decreased by 7.8% year on year and reached to PLN 100.45 as at the end of December 2019 comparing to PLN 109 a year earlier. After adjustment for dividend total shareholder’s return was -1.8% in 2019. Despite slight decrease, the total return for the Bank's shareholders was higher than the return for the WIG Banks index, which fell by 9.2% in 2019. Polish banks' share price performance was affected by local and global trends. Limited demand from local institutional investors (low inflows to Polish mutual funds, negative net flows in Polish pension funds driven by so-called retirement zipper, pension funds investment limits for the company and the Group), increase in the regulatory burdens of Polish banks (substantial increase in BGF contribution), sector risks ( courts’ rulings regarding CHF mortgage loans and early repayment fees for consumer loans) and the visible slowdown in the most global economies as well as trade wars negatively influenced the overall sentiment. In addition, interest rate cuts by key central banks increased uncertainty about the level of interest rates in the country. Poland's share in the MSCI EMEMEA index decreased from 8.5% to 6.8% in favor of China, Argentina and Saudi Arabia due to index rebalancing, affecting index investors activity. Basic information about Bank Pekao S.A. shares

2019 2018 Share price at the end of the year (PLN) 100.45 109.00 Maximum share price (PLN) 118.25 141.35 Minimum share price (PLN) 91.26 97.30 Number of shares 262 ,470 ,034 262 ,470 ,034 Capitalization at the end of the year (PLN billion) 26.4 28.6 Average trading volume 642 ,925 672 ,006 Earnings per share (PLN) 8.49 9.88 Book value per share (PLN) 86.91 83.78 Dividend per share paid in a given year (PLN) 6.60 7.90 P/E (x) 11.8 11.0 P/BV (x) 1.16 1.30 Data based on GPW statistics.

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Report on the activities of Bank Pekao S.A. for the year 2019

Performance of Bank Pekao S.A.’s shares in year 2019.

Dividend payment

5.3 Dividend payment history In 2019, the Bank paid dividend for 2018 in the amount of PLN 6,60 per share. Dividend yield amounted to 6.6%. The Bank has been distributing dividends every year since 2010. The total value of dividends distributed 2007-2018 was close to PLN 23 billion. Consequently, the bank has been one of the most generous dividend payers among the Polish companies. The dividend payments from 2007 to 2018 are presented below:

DATE 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Dividend for the year (in 2,517 - 761 1,785 1,412 2,202 2,614 2,625 2,283 2,278 2,074 1,732 PLN million)

Dividend per 1 share (in 9.60 - 2.90 6.80 5.38 8.39 9.96 10.00 8.70 8.68 7.90 6.60 PLN)

The final decision on the distribution of net profit for 2019 and its allocating to dividend will be made by the General Meeting of Shareholders.

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Report on the activities of Bank Pekao S.A. for the year 2019

5.4 Investor Relations The Bank’s activity in investor relations area is focused on providing transparent and active communication with the market through active co-operation with investors, analysts and rating agencies, as well as fulfilling disclosure requirements within the frameworks of applicable law regulations. The Bank’s representatives regularly hold a lot of meetings with investors in Poland and abroad, and take part in most of the regional and sector dedicated investors conferences. In total, in 2019, the bank participated in 31 investor conferences and roadshows meetings with institutional investors in 17 key financial centers around the world. Furthermore, in 2019, the Bank organised Investor Day in London, for the second time in its history and for the first time participated in the largest individual investor conference in Karpacz in May 2019. Financial results of Bank Pekao S.A. Group are presented quarterly at conferences that are simultaneously transmitted via Internet. The Bank’s financial results and its activity are regularly monitored by analysts representing Polish and foreign brokerage entities. In 2019, 21 analysts published reports and recommendations on the Bank. Recommendation structure for Bank Pekao S.A. shares for 31 December 2019

Buy/Accumulate 14 Hold/Neutral 4 Reduce/Sell 0

The activity of the Bank’s investor relations is to enable to make a reliable evaluation of the Bank’s financial situation, its market position and business model effectiveness in the context of banking sector conditions and macroeconomic situation in the domestic economy as well as on international markets. Relevant information for the investors about the Bank is available on the Bank’s website:

https://www.pekao.com.pl/en/investors-relations.html The Bank publishes also on-line annual report available on the Bank’s website, where is also posted “Information Policy of Bank Polska Kasa Opieki Spółka Akcyjna regarding communication with investors, media and customers”.

Contact details for the Investor Relations Office

e-mail: [email protected] tel.: +48 22 524 55 27

ff

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Report on the activities of Bank Pekao S.A. for the year 2019

5.5 Financial credibility ratings 5.5.1 Bank Pekao S.A. financial credibility ratings Bank Pekao S.A. co-operates with three leading credit rating agencies: Fitch Ratings, S&P Global Ratings, and Moody’s Investors Service. In the case of the first two agencies, the ratings are provided on a solicited basis under relevant agreements and with respect to Moody’s Investors Service the ratings are unsolicited and they are based on publicly available information and review meetings. As of 31 December, 2019, Bank Pekao S.A. had assigned following financial credibility ratings:

FITCH RATINGS BANK PEKAO S.A. POLAND Long-term rating (IDR) BBB+ A- Short-term rating F2 F2 Viability rating bbb+ - Support rating 5 - Support rating factor No floor - Outlook Stable Stable AA(pol) National Long-Term Rating - (stable outlook) National Short-Term Rating F1+(pol) - S&P GLOBAL RATINGS BANK PEKAO S.A. POLAND Long-term rating in foreign currencies BBB+ A- Long-term rating in domestic currency BBB+ A Short-term rating in foreign currencies A-2 A-2 Short-term rating in domestic currency A-2 A-1 Stand-alone credit profile bbb+ - Outlook Positive Stable

S&P GLOBAL RATINGS (RESOLUTION COUNTERPARTY RATING) BANK PEKAO S.A. POLAND Long - term RCR in foreign currencies A- - Short - term RCR in foreign currencies A-2 - Long - term RCR in domestic currency A- - Short - term RCR in domestic currency A-2 - MOODY’S INVESTORS SE RVICE BANK PEKAO S.A. POLAND (UNSOLICITED RATING) Long-term foreign-currency deposit rating A2 A2 Short-term deposit rating Prime-1 Prime-1 Baseline Credit Assessment baa1 - Long-term counterparty risk assessment A1(cr) - Short-term counterparty risk assessment Prime-1(cr) - Outlook Stable Stable Long-term Counterparty Risk Rating (CRR) A1 - Short-term Counterparty Risk Rating (CRR) Prime-1 -

On 17 June 2019 rating agency S&P Global Ratings ("S&P") informed Bank that it has revised the outlook for the Bank's ratings up from “Stable” to “Positive”, upgraded the stand-alone credit profile rating from “bbb” to “bbb+” and affirmed the long-term and short-term ratings of the Bank at the current level. The decision to upgrade the Bank's stand-alone credit profile is based on the S&P opinion that the Bank’s capitalization has strengthened in the environment of lower economic risk in Poland. The positive outlook of the Bank's ratings is a reflection of the same outlook for PZU S.A., the Bank's main shareholder.

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Report on the activities of Bank Pekao S.A. for the year 2019

On 7 October, 2019 the rating agency Fitch Ratings ("Fitch") informed the Bank about maintaining all the Bank's ratings on unchanged level. Additionally, rating agency assigned two additional ratings reflecting the Bank’s creditworthiness relative to Polish peers’, as follows: National Long-Term Rating: assigned at “AA(pol)”, Outlook: “Stable”, National Short-Term Rating: assigned at “F1+(pol)”. In Fitch opinion the IDRs of the Bank are driven by the Bank’s intrinsic strength, as reflected in its VR. The Stable Outlook on the Bank reflects the expectations of little change to its intrinsic creditworthiness in the near term. Bank’s VR reflects its strong capitalisation and liquidity, solid profitability as well as good asset quality underpinned by conservative risk appetite. It also reflects its stable and well diversified business model with a solid domestic franchise in both retail and corporate banking.

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Report on the activities of Bank Pekao S.A. for the year 2019

6 Activity of Bank Pekao S.A.

6.1 Important factors influencing the Bank’s activities and results In 2019, the Group’s activity was to large extend determined by the macroeconomic situation in Poland and abroad as well as by the trends observed in the banking sector and court’s ruling regarding disputes on retail loans. Polish economy continued to grow strongly in 2019 by 4%, despite a slight slowdown compared to 2018, remaining one of the growth leaders in the entire European Union. Significant growth of real GDP was driven by strong private consumption growth with positive contribution of investments and net exports. Due to strength of internal demand and relatively smaller share of foreign trade in the GDP structure compared to other European economies, Poland managed to minimize the negative impact of economic slowdown visible in Western Europe, in particular with our largest business partner, Germany. Export dynamics remained at a good level of + 6% y/y, which proves high flexibility of Polish exporters and its ability to find new market outlets. Increasing employment, solid wage growth, historically low unemployment (the lowest level since 1989) and government social programs supported private consumption. Investment growth in 2019 remained at a high level (6.2% y/y) and was supported by European funds inflows in the framework of the financial perspective 2014-2020. Good economic situation was driving further development of the banking sector and increase in loans and deposits volumes. Loan growth in the Polish banking sector in 2019 remained at a high, single-digit level, with a slightly higher increase of PLN mortgage loans, over 10% y/y and an increase of 6-7% y/y in consumer and corporate loans. The increase in loan volumes translated into a high single-digit increase of net interest income and moreover basic revenues in the sector. Good financial standing of the customers fuelled product offer expansion and cross-selling, which translated into an improvement of fees and commissions results. Despite credit expansion of the banking sector, indebtedness of the households and domestic enterprises remained at one of the lowest levels in the European Union, leaving significant space for further growth in the future. The NPL ratio in the Polish banking sector further decreased, which confirms good situation of the households and solid standing of Polish companies. Cost of risk in the sector increased as the banks started to prepare for expected slowdown and additionally provisioned its loan portfolios, in particular in corporate segment. In 2019, as in the previous years, banks in Poland operated in historically low interest rates environment. The Monetary Policy Council consistently kept interest rates unchanged, despite of inflation growth acceleration in the second half of the year. Despite persistent real negative interest rates environment, growth rate of the deposit base remained at a high level, mainly due to the inflow of retail deposits. Due to high level of liquidity, banks continued their efforts to optimize costs of financing. Banks also improved assets structure, focusing on the most profitable products, mainly on consumer loans and loans to small and medium-sized enterprises. Banks' results, despite favourable macroeconomic environment, were under pressure mainly due to significant increase in regulatory burdens in the first half of 2019 and unfavourable courts ruling on foreign currency mortgage loans and consumer loans in the second half of 2019. In 2019, contribution to the Bank Guarantee Fund ('BFG') (deposit guarantee fund and restructuring fund) increased significantly by 27% y/y, from PLN 2.2 billion to PLN 2.8 billion in the sector and fee allocation structure between funds changed, additionally negatively impacting some banks BGF cost, including Bank Pekao. Banks also incurred, as in the previous years, high costs of adaptation to numerous regulatory solutions (including MIFID II, RODO, PSD II). In addition, capital requirements for the banking sector had increased in the last few years due to the implementation of EU regulations.

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Report on the activities of Bank Pekao S.A. for the year 2019

According to the law, the Bank should maintain minimum values of capital ratios at Pillar I regulatory level resulting from the CRR Regulation, the combined buffer requirement resulting from the Act of 5 August 2015 on macro-prudential supervision of the financial system and crisis management in the financial system ("Act on Supervision Macroprudential ") and the Pillar II requirement under the Banking Law. Pursuant to the CRR Regulation, the minimum level of capital ratios maintained by the Group and the Bank should be as follows: 1. Total capital ratio TCR - 8.0%, 2. Tier I capital ratio - 6.0%, 3. Common Equity Tier 1 capital ratio - 4.5%. In addition, Banks were obliged to maintain the combined buffer in accordance with the Act of 5 August 2015 on macro- prudential supervision of the financial system and crisis management in the financial system, which includes:

− conservation buffer at 2.5%, that came into force on January the 1st, 2019 (final buffer level),

− other systemically important institution buffer from 0% to 1.00% of risk exposure, (0,75% for Bank Pekao S.A. and Pekao Group),

− countercyclical buffer, which is calculated in the weighted average of the countercyclical buffer ratios set by respective authorities of the states in which the Group has exposures, 0% for credit exposures in Poland, (0.01% for Bank Pekao S.A. and Pekao Group),

− systemic risk buffer for exposures in Poland at 3%. Additionally, banks with exposure to foreign currency mortgage loans receive an additional, individual capital injection (2.89% for Bank Pekao S.A. and 2.9% for Pekao Group). Under Pillar II, banks with foreign currency mortgage exposure receive an additional individual capital requirement. Bank Pekao does not have such a requirement, while the requirement for the Capital Group is 0.01% for TCR and results from the individual requirement imposed on Pekao Bank Hipoteczny by the KNF. For Pekao Group, as at December 31st, 2019, the minimum total capital ratio was 14.17%, Tier 1 capital ratio was 12.16%, and Common Equity Tier 1 ratio was 10.66%. In 2019, BFG informed the banks about minimum levels of own funds and eligible liabilities subject to redemption or conversion of so-called MREL (minimum requirement for own funds and eligible liabilities) that the sector must meet at the end of 2022. For Bank Pekao, the level of MREL on consolidated basis is 14.325% of the total own funds and liabilities, which is 21.533% of the total risk exposure, while on standalone basis is 13.738% of the total own funds and liabilities and 21.535% of the total risk exposure. The above levels should be achieved by the Bank by December 31st, 2022. Additionally BFG set the path to reach the above mentioned requirements on standalone and consolidated basis. Meeting these requirements will require from the banks a significant scale of debt securities issue eligible for MREL. EU Court of Justice (CJEU) ruling on CHF mortgage and consumer loans resulted in significant provisions and a negative impact on the interest income in the sector in the second half of the year regarding the reimbursement of the fees for early repayment of consumer loans and in the case of CHF mortgage loans increased the risk of unfavorable court verdicts in coming years and moreover increased the level of banks provisioning. On September 11, 2019, CJEU issued a verdict in the individual case, stating that the consumer's right to reduce the total cost of the credit in case of early repayment includes all costs that were imposed on the consumer. This interpretation was confirmed by local regulatory institutions, resulting in partial fees reimbursement by the banks in case of early repayment of the loan by the client. On October 3, 2019, CJEU issued a verdict in the individual case regarding unfair terms in a loan agreement, indexed to CHF. CJEU did not prejudge that in case of abusiveness identified by local court, the court should cancel the entire contract

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Report on the activities of Bank Pekao S.A. for the year 2019

automatically. The decision in this respect should be undertaken by the local court, but CJEU didn’t ruled out the possibility of agreement supplementation with local disposable provisions. At the current stage, it is difficult to estimate the scale and final impact of litigation regarding CHF mortgage loans on the banks' results. It will depend on the number of lawsuits, the length of the process, courts ruling and the structure and size of CHF mortgage loans in each bank. Bank Pekao, due to the marginal share of these loans in the loan portfolio, is less exposed to this risk than other banks in the sector. The growing burdens of the banking sector stimulating the banks to improve its operational efficiency by streamlining processes, reducing employment, closing unprofitable branches, while paying more attention to omni-channels and remote access to banking services. Bank Pekao also continued its operational transformation and employment optimization in 2019. In 2019, banks were competing in the implementation of new technological solutions that on the one hand will allow them to compete on the market, also with technological companies due to the implementation of PSD2 directive, as well as to limit the costs of doing business in the long run. The cybersecurity and personal data protection GDPR still remained one of the most important topics in the sector. All of the above mentioned events translated into limited sector profit growth. After 9 months of 2019, the net profit of the banking sector in Poland increased by 3% y/y, and the profitability measured by the ROE after 9 months was at 7.7% and was below the cost of capital. The differences in profitability between the banks were visible. The largest 8 banks ROE was significantly higher (9.3% after 9 months of 2019), while other banks had a profitability at the level of inflation. Banks' capital base remained at the stable and solid level. At the same time, dividends paid by the sector had increased. The eight largest banks in the sector paid PLN 5.4 billion of dividends in 2019, growing 27% compared to 2018. On December 3, 2019, the KNF published the criteria dividend regarding dividend policy of commercial banks, cooperative and associating banks, insurance and reinsurance companies in 2020. On December 24, 2019, the Bank received a letter from the KNF regarding individual criteria for the commercial bank dividend policy in 2020. The criteria for dividend payment of up to 50% and up to 75% of the profit earned in 2019, as well as the rules for adjustments of dividend payment for the banks with the exposure to loans denominated in foreign currency are consistent with the criteria published on December 3, 2019 in the KNF statement. The criteria for dividend payment of up to 100% of the profit earned in 2019, additionally incorporate the Bank’s sensitivity to the adverse macroeconomic scenario (ST add-on), set at the level of 2.26 percentage points for the Bank in 2019.Taking into account the abovementioned criteria and values of capital buffers for Bank standalone and consolidated levels as of December 31, 2019, to make dividend payment:

− up to 50% of the 2019 net profit, the Bank is required to maintain at least Common Equity Tier 1 (CET1) ratio at the level of 10.65%, Tier 1 (T1) ratio at the level of 12.15%, and TCR at the level of 14.15% on standalone level; and at least CET1 ratio at the level of 10.66%, T1 ratio at the level of 12.16%, and TCR at the level of 14.17% on consolidated level,

− up to 75% of the 2019 net profit, the Bank is required to maintain at least CET1 ratio at the level of 12.15%, T1 ratio at the level of 13.65%, and TCR at the level of 15.65% on standalone level; and at least CET1 ratio at the level of 12.16%, T1 ratio at the level of 13.66%, and TCR at the level of 15.67% on consolidated level,

− up to 100% of the 2019 net profit, the Bank is required to maintain at least CET1 ratio at the level of 14.41%, T1 ratio at the level of 15.91%, and TCR at the level of 17.91% on standalone level; and at least CET1 ratio at the level of 14.42%, T1 ratio at the level of 15.92%, and TCR at the level of 17.93% on consolidated level.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.2 Major sources of risk and threats Risk management Effective risk management is a prerequisite for maintaining a high level of security of the funds entrusted to the Group, and for achieving a sustainable and balanced profit growth within the risk appetite assumed by the Group. The key risks material for the Group include credit risk, liquidity, market risks and operational risk. Moreover, the Group identifies the following risks as material in its business activity: business, real estate, financial investment, model, macroeconomic, reputation, compliance risks, the risk of excessive leverage and bancassurance risk. The Group has adopted a comprehensive and consolidated approach to risk management. It extends to all units of the Bank and subsidiaries. Risks are monitored and managed taking into account business profitability and the capital required to cover the losses resulting from these risks. The Management Board is responsible for achieving the strategic risk management goals, while the Supervisory Board, supported by the Risk Committee, oversees whether the Group’s policy of taking various risks is compliant with the overall strategy and financial plan. The Credit Committee plays an important role in the credit risk management, the Asset, Liability and Risk Committee and Liquidity and Market Risk Committee in market and liquidity risk management, and management of the operational risk falls within the scope of responsibility of the Operational Risk Committee and the Model Risk Committee in model risk management. The rules of managing each of the risks are defined by internal procedures and the assumptions of the credit policies and investment strategy and policies and the operational risk management strategy and policy accepted annually by the Management Board and approved by the Supervisory Board. Detailed reports in particular on credit, liquidity, market, operational and model risks are presented to the Management Board and the Supervisory Board. The rules and instruments of managing each of the risks and information on the risk exposure is included in Note 6 to the Consolidated Financial Statements of Bank Pekao S.A. for the period ended on December 31, 2019 and in the document “Information in respect to capital adequacy of Bank Pekao S.A Group as at 31 December 2019” published on the Bank’s website. Credit risk Managing credit risk and maintaining it at a safe level is vital for the Bank’s financial performance. In order to minimize credit risk, special procedures have been established, pertaining in particular to the rules of assessing obligor and transaction risk, collateralization of loan and lease receivables, credit decision powers and concentration risk management . Lending activities are subject to limits following both from the external regulations (CRR) and the Bank’s internal standards, including limits concerning exposure concentration ratios for individual sectors of the economy, limit on the share of large exposures in the Bank’s loan portfolio, portfolio limits and limits of exposures to countries, foreign banks and domestic financial institutions. The credit decision powers, lending restrictions as well as internal and external prudential standards, pertain to loans and guarantees as well as derivative transactions and debt instruments. The quality of the loan portfolio is also protected by periodic reviews and ongoing monitoring of the timely servicing of loans and the financial standing of customers. The Bank has continued to work on further rationalization of the credit process with an aim to obtaining better efficiency and security, including in particular enhancement of the procedures and tools for risk measurement and monitoring. Credit risk concentration limits According to the applicable regulations the total exposure of a bank to the risks associated with the single borrower or a group of borrowers in which entities are related by capital or management may not exceed 25% of a bank’s equity. In 2019, the maximum exposure limits set forth in the external regulations were not exceeded.

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Report on the activities of Bank Pekao S.A. for the year 2019

Sector concentration In order to mitigate credit risk associated with excessive sector concentration the Bank sets up a system for shaping the sectoral structure of credit exposure. Every year within Credit Policy the Bank defines sector limits for particular sectors of economy. These limits are subject to ongoing monitoring. The system applies to credit exposure in particular types of business activity according to the classification based on the Polish Classification of Economic Activities (Polska Klasyfikacja Działalności – PKD). Concentration limits are set based on the Bank’s current credit exposure and risk assessment of each sector. Periodic monitoring of the Bank’s exposure allows for ongoing identification of the sectors in which the concentration of sector risk may be too excessive. In such cases, an analysis of the economic situation of the sector is performed including both the current and forecast trends and an assessment of quality of the current exposure to that sector. These measures enable the Bank to formulate the activities to reduce sector concentration risk and ongoing adaptation of the Bank’s Credit Policy to a changing environment. The group’s risk management process The Bank supervises the risk related of subsidiaries. In particular an assessment on size and profile of risk related with their activities is performed. Risk management processes are consistent throughout the Group and adapted to the complexity of the risk profile of individual entities, in accordance with the principle of proportionality. Compliance risk Compliance risk is the risk resulting from breaching laws, internal regulations and market standards in the processes functioning within the Bank. Compliance risk can lead to criminal or administrative sanctions, material financial losses, diminished reputation, reduced brand value, reduced development potential and inability to perform contracts, as well as reduction or loss of business opportunities. There is a separate unit for compliance matters functioning within the Bank, Compliance Department, organisationally and operationally independent and subordinated directly to the President of the Management Board. Compliance Department is the key element of ensuring compliance within the Bank. The Bank ensures compliance through application of control mechanisms and compliance risk management process carried out by Compliance Department. The compliance risk management process includes the following stages: identification, assessment, control, monitoring and reporting of the compliance risk level. Within the control function, the Compliance Department designs, supervises the implementation of control mechanisms relating to compliance risk management or independently applies them and performs independent monitoring of their compliance by other organizational units of the Bank and reports the results of this monitoring. Within the control function, the Compliance Department ensures compliance, in particular through:

− current vertical verification on a continuous basis within risk-based approach on selected processes operating at the Bank (ex-ante activities),

− vertical testing, including adherence to risk-based approach on selected control mechanisms, performed in the case of completed activities performed as part of selected processes functioning at the Bank (ex-post activities), within the scope defined in the Regulations of functioning of the Compliance Department. The reports on performance of tasks by Compliance Department together with the level of assessed compliance risk are presented to the Management Board and Supervisory Board. The oversight of compliance risk related to the activities of subsidiaries is performed in the Bank. Assumptions of compliance risk management process were defined in Bank Pekao S.A. Compliance Policy developed by the Management Board and approved by the Supervisory Board and the Compliance Department Regulation There are following key elements supporting compliance risk management process:

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Report on the activities of Bank Pekao S.A. for the year 2019

− supervision of the Supervisory Board and responsibility of the Management Board for the effective management of compliance risk and observance of the Compliance Policy,

− responsibility of the Bank’s employees for ensuring compliance within the scope of their duties,

− properly defined organizational structure including appropriate location of Compliance Department,

− internal regulations on compliance matters,

− training,

− regular cooperation of Compliance Department with Internal Audit Department and other internal control system units. As part of compliance with laws, internal regulations and market standards each employee of the Bank applies appropriate control mechanisms and performs independent monitoring of adherence to control mechanisms, within the scope of duties assigned to him/her. Implementation and application of the compliance risk management standards are key factors in creating the enterprise value, reinforcing and protecting the Bank’s reputation, and winning public trust in the Bank’s activities and its standing.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.3 Capital adequacy Capital ratios are the basic measure applied for the measurement of capital adequacy according to Regulation of the European Parliament and of the Council (EU) No 575/2013 of June 26, 2013 on prudential requirements for credit institutions and investment firms and amending Regulation (EU) No 648/2012, which entered into force since January 1, 2014 together with further amendments, in particular Regulation (EU) 2019/876 of the European Parliament and of the Council of 20 May 2019 amending Regulation (EU) No 575/2013 as regards the leverage ratio, the net stable funding ratio, requirements for own funds and eligible liabilities, counterparty credit risk, market risk, exposures to central counterparties, exposures to collective investment undertakings, large exposures, reporting and disclosure requirements, as well as Commission Implementing Regulations or Delegated Regulations (EU) (CRR Regulation). Capital ratios, capital requirements and own funds have been calculated in accordance with the above mentioned CRR Regulation using national options defined in article 171a of The Banking Act, Act of 5 August 2015 on macro-prudential supervision over financial system and crisis management in financial system (Act on macro-prudential supervision), as well as regulations of minister in charge of the finance institutions. According to law, Bank is required to maintain minimal values of capital ratios resulting from Pillar I level (CRR Regulation), capital requirement of Pillar II resulting from The Banking Act and combined buffer requirement resulting from Act on macro- prudential supervision. Minimal value of capital ratios on Pillar I level are: − Total capital ratio (TCR) in amount of 8%, − Tier I capital ratio (T1) in amount of 6%, − Common Equity Tier I capital ratio (CET 1) in amount of 4.5%. Bank does not have any Capital requirement of Pillar II, Combined buffer requirement consists of: − Capital conservation buffer in amount of 2.50%, − Countercyclical capital buffer in amount of 0.01% 3, − Other systemically important institution buffer in amount of 0.75%, − Systemic risk buffer in amount of 2.89%4. In total, Bank is required to maintain: − Total capital ratio (TCR) in amount of 14.15%, − Capital ratio Tier I (T1) in amount of 12.15%, − Common Equity Tier (CET 1) in amount of 10.65%. As of December 31, 2019 Bank total capital ratio amounted to 18.7% and Tier I ratio amounted to 16.5%. The capital ratios were significantly above the minimum required by the law.

3 Countercyclical capital buffer was calculated as of 31.12.2019 at the level 0.0096% 4 The systemic risk buffer rate is 3% of the total risk exposure amount for all exposures located only on the territory of the Republic of Poland (as of 31.12.2019 exact number amounts to 2.8935%)

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Report on the activities of Bank Pekao S.A. for the year 2019

The table below presents the basic information concerning the Bank capital adequacy as of December 31, 2019 and December 31, 2018 according to regulation which were in force at those dates. (in PLN thousand) CAPITAL REQUIREMENT 31.12.2019 31.12.2018 Credit risk 9,257,816 8,699,147 Exceeding the exposure concentration limit and large exposures limit - - Market risk 87,707 64,437 Counterparty credit risk including CVA 119,741 86,754 Operational risk 443,575 450,366 Total capital requirement 9,908,839 9,300,704

OWN FUNDS Common Equity Tier I Capital 20,448,802 19,714,754 Tier II Capital 2,750,000 2,000,000 Own funds for total capital ratio 23,198,802 21,714,754

Common Equity Tier I Capital ratio (%) 16.5% 17.0% Total capital ratio TCR (%) 18.7% 18.7%

Total Capital Ratio of the Bank as at the end of December 2019 was at the stable level compared to the end of December 2018 mainly due to increase of capital requirements by 6.5% fully compensated by higher own funds by 6.8%. Increase in own funds for total capital ratio results from increase of the TI capital due to retention of 25% on Bank’s net profit for year 2018 and inclusion in Tier II capital the amount of PLN 0.75 billion from the issue of subordinated bonds after KNF approval. Higher total capital requirement mainly due to growth of credit risk capital requirement resulting mainly from increase in loan volumes. Common Equity Tier I capital ratio as at the end of December 2019 was lower by 0.5 p.p. compared to December 2018 due increase of capital requirements partially compensated by higher Common Equity Tier I capital by 3,7%. On May 9, 2019, the Management Board of the Bank adopted a resolution approving the issue of subordinated bonds by the Bank, which was announces in the current report No. 12/2019. On May 22, 2019, the Management Board of the Bank adopted resolutions regarding the issue of subordinated bonds series D (in accordance with Art. 22 of the Act of January 15, 2015 on bonds) and the allocation of funds from the issue - after obtaining the approval of the KNF - to increase the own funds of the Bank pursuant to Art. 127 sec. 2 pt. 2 of the Banking Law and Art. 63 of CRR Regulation, which was announced in the current report No. 13/2019. The main conditions for the issue of the series D subordinated bonds of the Bank are as follows: 1. Type of bonds: bearer bonds; the bonds will not have a documentary form and will be registered on the issue date in the deposit of securities maintained by the National Depository for Securities S.A. (Krajowy Depozyt Papierów Wartościowych S.A.), 2. Total number of bonds to be issued: 700 (in words: seven hundred), 3. The nominal value of one bond: PLN 500,000 (in words: five hundred thousand zlotys), 4. The total nominal value of bonds to be issued: PLN 350,000,000 (in words: three hundred fifty million zlotys), 5. Interest rate: floating, based on the benchmark of WIBOR for six months deposits (WIBOR 6M) plus a margin of 1.70 percentage points, 6. Format of issue: 12NC7, i.e. bonds with 12-year maturity, with a reserved call option giving the Bank the right to redeem the bonds earlier, after 7 years from the date of issue or in other cases indicated in the terms and conditions of the bonds (lack of approval by the Polish Financial Supervision Authority to qualify the bonds as a Tier 2 instrument, changes in the regulatory classification of bonds, change in taxation of bonds), subject to the approval of the Polish Financial Supervision Authority, if such approval will be required,

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Report on the activities of Bank Pekao S.A. for the year 2019

7. Issue price: equal to the nominal value, 8. Currency: Polish zloty, 9. Issue date: June 4, 2019, 10. Maturity date: June 4, 2031, subject to the possibility of their early redemption on the terms described in point 6, 11. Trading: bonds to be traded on the alternative trading system of debt financial instruments –the Catalyst market maintained by the BondSpot S.A. or Warsaw Stock Exchange S.A. (Giełda Papierów Wartościowych w Warszawie S.A.), 12. Purpose of the issue: the purpose of the issue, within the meaning of Article 32 Section 1 of the Act of January 15, 2015 on bonds, has not been specified. On July 3, 2019, the Bank received the KNF approval to increase own funds in the amount of PLN 350 million from the issue of subordinated bonds of the D series. On November 6, 2019, the Management Board of the Bank adopted a resolution approving the issue of subordinated bonds by the Bank, which was announces in the current report No. 29/2019. On November 13, 2019, the Management Board of the Bank adopted resolutions regarding the issue of subordinated bonds series D1 (in accordance with Art. 22 of the Act of January 15, 2015 on bonds) and the allocation of funds from the issue - after obtaining the approval of the KNF - to increase the own funds of the Bank pursuant to Art. 127 sec. 2 pt. 2 of the Banking Law and Art. 63 of CRR Regulation, which was announced in the current report No. 30/2019. The main conditions for the issue of the series D1 subordinated bonds of the Bank are as follows: 1. Type of bonds to be issued: bearer bonds; the bonds will not have a documentary form and will be registered on the issue date in the deposit of securities maintained by the National Depository for Securities S.A. (Krajowy Depozyt Papierów Wartościowych S.A.), 2. Total number of bonds to be issued: 800 (in words: eight hundred), 3. The nominal value of one bond: PLN 500,000 (in words: five hundred thousand zlotys), 4. The total nominal value of bonds to be issued: PLN 400,000,000 (in words: four hundred million zlotys), 5. Interest rate: floating, based on the benchmark of WIBOR for six months deposits (WIBOR 6M) plus a margin of 1.70 percentage points, 6. Early redemption date: the Bank is entitled to an early redemption on 4th June 2026 or in other cases indicated in the terms and conditions for the issue of the bonds, subject to the approval of the Polish Financial Supervision Authority, if such an approval will be required, 7. Issue price: equal to the nominal value, 8. Currency: Polish zloty, 9. Issue date: 4th June 2019, 10. Maturity date: 4th June 2031, subject to the possibility of their early redemption on the terms described in point 6, 11. Trading: bonds to be traded on the alternative trading system of debt financial instruments – the Catalyst market maintained by the BondSpot S.A. or Warsaw Stock Exchange S.A. (Giełda Papierów Wartościowych w Warszawie S.A.), 12. Purpose of the issue: the purpose of the issue, within the meaning of Article 32 Section 1 of the Act of 15th January 2015 on bonds, has not been specified. On December 11, 2019, the Bank received the KNF approval to increase own funds in the amount of PLN 400 million from the issue of subordinated bonds of the series D1. As of December 30, 2019, bonds of the series D1were assimilated with bonds of the series D and marked by KDPW with one ISIN code (PLPEKAO00313).

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Report on the activities of Bank Pekao S.A. for the year 2019

6.4 Bank Pekao S.A. on the Polish banking market Bank Pekao S.A. is a universal commercial bank offering all financial services available in Poland for individual and institutional clients. A wide range of products, innovative solutions and individual approach ensure comprehensive financial support for clients and an integrated customer service model is a guarantee of the highest quality of services and optimal adjustment to changing customer needs. Since 2017, Bank Pekao S.A. is part of the PZU S.A. capital group, the largest financial institution in Central and Eastern Europe. A wide product offer, innovative solutions and individual approach provide comprehensive financial service to clients and the integrated customer service model provides the highest quality of services and their optimal adaptation to changing needs. The Bank has measurable advantages that allow it to compete effectively on the market and strengthen its market position in the strategic areas of the Bank's operations. The Bank offers competitive products and services on the Polish market, and high level of customer service and a well-developed distribution network. Distribution channels The Bank offers to its clients a broad distribution network with ATMs and outlets conveniently located throughout Poland as well as a professional call center and a competitive online and mobile banking platform for individual, corporate and small customers and micro companies.

31.12.2019 31.12.2018 Total number of outlets 805 818 own outlets 734 741 partner branches 71 77 Total number of own ATMs 1,648 1,708

The number of accounts As at the end of December 2019, the Bank maintained 6,215.9 thousand PLN-denominated current accounts, 394.3 thousand mortgage loan accounts and 717.2 thousand “Pożyczka Ekspresowa” (Express Loan) loan accounts. (in thousand)

31.12.2019 31.12.2018 Total number of PLN current accounts (*) 6,215.9 5,949.4 of which packages 4,505.1 4,359.8 Number of mortgage loans accounts (**) 394.3 378.0 of which PLN mortgage loans accounts 362.8 345.7 Number of Pożyczka Ekspresowa loan accounts (***) 717.2 678.1

(*) Number of accounts including accounts of prepaid cards. (**) Retail customers accounts. (***) Pożyczka Ekspresowa, Pożyczka Ekspresowa Biznes.

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Report on the activities of Bank Pekao S.A. for the year 2019

Business model The Bank’s business model is based on customer segmentation with the following groups of customers:

− Retail and Private Banking – serving individual clients, including affluent private banking clients and micro enterprises. Private banking clients are offered investment advisory through private banking centers and remote channels, while all individual clients and micro-enterprises are served through a wide network of branches and partner outlets supported by market-leading remote service channels, including digital channels, − Small and Medium Enterprises (SME) – providing financial services to clients from the SME sector who are served by relationship managers with the support of product specialists. The service is carried out in specialized Business Customer Centers and universal retail branches. Customers are offered products and services tailored to their individual needs based on solutions proven in corporate banking and adapted to the needs of the SME segment, − Corporate Banking – providing financial services to medium and large enterprises (segmentation by revenues of companies), public sector entities, financial institutions and entities from the commercial real estate financing sector. Corporate and investment banking clients are served by relationship managers with the support of product specialists. In 2019, the Bank recorded a double-digit growth rate of commercial income +12%, which includes income from the Group's products offered in the Bank's network achieved in three business divisions: Retail and Private Banking (+12%), Small and Medium Banking (+11%) and Corporate Banking (+12%) - supported by a dynamic increase in the volume of loans in individual segments and effective acquisition of new customers.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.4.1 Individual clients and Private Banking In 2019, Bank achieved the highest double-digit growth rate of commercial income in retail and private banking (+12% y/y). Supported by record acquisitions of new clients, sales of accounts for individual and business clients (micro enterprises), an increase in the volume of retail loans by +8%, volume of retail deposits by +9% and assets of investment funds by +11%. Record acquisition of new customers In 2019, the Bank opened a record number of 455,000 new accounts for individual clients (higher by 12% y/y and 65% as compared with 2017), and nearly 129 thousand of savings accounts. In 2019, assets on savings accounts more than doubled compared to the end of 2018. In 2019 the Bank carried out two large marketing campaigns conducted on television, cinemas, public transport, social media and the Internet supporting the sale of Konto Przekorzystne and karty rewolucyjnej, as well as by building an attractive image of the Bank as part of the new communication platform “Bierz życie za rogi”. In 2019, the Bank provided the option of the customer opening an account online on a computer or on a smartphone. Identity verification is done using face biometrics and ID card. In the fourth quarter of 2019, the share of sales of accounts initiated in remote channels was about 13%, and in the best month of the year it reached 20%. The bank strengthened the leading position among banks focused on young customers. Every second Konto Przekorzystne opened in 2019 was established by people up to 26 years old. In the 13-17 year old group, the number of newly acquired customers increased by 60% compared to 2018. For young customers who open an Konto Przekorzystne another edition of the OK GO! online development program has been launched with free access to selected online training organized by ICAN Institute, publisher of Harvard Business Review Polska. The Bank, in cooperation with the European Fund for the Development of Polish Villages, began another edition of an educational project addressed to primary school children from rural areas, aimed at developing the knowledge, entrepreneurial attitude and developing banking skills. The Bank actively promoted the possibility to submit applications for benefits under the Rodzina 500+ and Dobry Start 300+ programs in Pekao24 online banking. The Bank serviced 576 thousand applications submitted online, occupying a leading position among banks in Poland with a share of nearly 13% in the number of applications submitted. Bank customers who have submitted an application in electronic banking had the opportunity to open a 3.0% interest-bearing Mój Skarb saving account for their children, receive PLN 50 for opening Konta Przekorzystnego for young people, and take advantage of the attractive rebates. In 2019, savings on Mój Skarb accounts increased by 34%. Bank Pekao S.A. is a leading bank in providing services for foreigners, the largest group among foreigners using banking services in Poland are Ukrainian citizens for whom the Bank has prepared a wide range of products and services, including infoline in Ukrainian, the Bank’s regulations in Ukrainian, PeoPay mobile banking and m.Pekao24.pl, Konto Przekorzystne, multicurrency card with the option of free withdrawals from ATMs abroad, including Ukraine. Customers who have “Świat Premium” account the Bank provides comprehensive service based on a personal advisor model and a specialized premium personal banking hotline, attractive terms of transaction services and competitive interest on deposit products, in particular the “Konta Oszczędnościowego Premium”. In 2019, new customers could invest up to 100,000 PLN for 6 months on the “Konto Oszczędnościowe Premium” and gain up to 3% per annum. Growth in key retail loans: PEX cash loans and mortgage loans In 2019, the Bank achieved a double-digit growth rate of income in key retail loans at +11% in consumer loans (PEX cash loans) and +17% in mortgage loans. This was supported by an increase in the retail loan portfolio by +8.5% and a consistent pricing policy. In the “Newsweek Friendly Bank 2019” ranking, the Bank took first place in the “Mortgage Banking” category. For the second year in a row, the Bank received the highest scores in terms of quality customer service in the housing loan category. In 2019, the sale of housing loans amounted to nearly PLN 9.7 billion, which translated into growth pf the loan portfolio by 9.8% y/y. In the fourth quarter of 2019, the net interest margin on new mortgage loan sales increased by 9 bps. higher compared to the fourth quarter of the previous year. The share in the housing loan market is at the level of 17.6%.

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Report on the activities of Bank Pekao S.A. for the year 2019

The Bank adjusted the housing loan offer to changing market conditions on an on-going basis and consistently focused activities supporting the optimization of housing loan granting and servicing. The bank has introduced solutions thanks to which the loan agreement - based on the collected data - is generated automatically. The Bank provided a tool supporting sales talks with customers, enabling quick transfer of information on the amount of the loan installment. In the area of consumer loans, the Bank achieved a significant increase in income of +11% y/y and the value of the individual loan portfolio increased by 6.7% y/y. The value of cash loans granted amounted to PLN 5.1 billion. Net sales of cash loans were supported by a competitive offer, individual loan offers using CRM tools and a gradual increase in the availability of loan offers as part of the "click" process. A quick and fully automatic process that allows you to receive a loan without leaving your home within 30 seconds of accepting the contract, is available to customers via the Bank's websites and mobile services, including the PeoPay mobile application. In 2019, sales of loans in electronic processes on clicks, supported by numerous marketing campaigns, systematically increased. In electronic click-through channels, the Bank granted loans worth over PLN 1 billion, i.e. 28% more than in 2018 and more than twice as much as in 2017. The share of electronic sales in loan items increased to 40% in the fourth quarter of 2019 (an increase of +8 p.p. compared to the fourth quarter of 2018). In all branches of the Bank, new loan application processing system for cash loans was implemented, and reduced the process of granting and the client's waiting time for loan payment by more than half. The implemented solutions also ensure the highest quality of loans granted. For customers with a cash loan, the Bank has expanded its product offer with new PZU insurance packages, available to customers buying loans both in remote channels and in branches. Insurance products In 2019 the Bank continued the development of cooperation with PZU in the area of bancassurance, expanding its offer in the Bank's branches by two insurance products securing the repayment of credit products, thanks to which the Bank's borrowers and borrowers can take advantage of new insurance packages tailored to their needs: − insurance for cash loan with CPI protection in the event of death, job loss and other random events, − home loan insurance covering accident insurance and job loss. In cooperation with PZU, the Bank conducted a number of activities supporting the sales network in the area of expanding insurance product knowledge and sales skills. Almost 3,000 employees took part in product training, over 750 new employees took the professional certifiacate examinations. In the Bank's electronic channels were ongoing PZU's travel insurance campaigns, offered via portal “Moje PZU”. In the fourth quarter of 2019, the share of PEX cash loans sold from CPI amounted 38% and was. Higher by +5 p.p than in the same period of the previous year. In the case of mortgage loans, the share of loans sold from the CPI was 72% and was +7 p.p. higher than in the same period of the previous year. At the same time, as part of cooperation with PZU, activities in the area of assurbanking are being developed, which translate into an increase in the number of new clients acquired for the bank - in the 4th quarter of 2019 the number of new clients was 2x higher than in the 4th quarter of the previous year. As part of the development of cooperation, the possibility of opening accounts in more than 100 PZU branches was implemented, offering customers a 10% discount on PZU Auto OC and bonuses for opening an account for customers. Growth in the area of savings and investment products.

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Report on the activities of Bank Pekao S.A. for the year 2019

Savings, investment products In 2019, deposits of individual clients at Bank Pekao S.A. increased by PLN 7.5 billion. The annual growth rate of deposits of individual clients amounted to 10% y/y and was higher than the market. The Bank actively promoted the Savings Account and Premium Savings Account with a promotional interest rate of 3.00% per annum for 6 months from the date of opening of the account. Among the deposits, e-deposits and negotiated deposits were very popular. The most significant impact on the growth of savings volumes were regular inflows to the accounts of retail clients. In 2019, the Bank participated, among others in the issue of 30 series of structured products. Among individual customers, the new product line of certificates of deposit (with 100% capital protection at the end of the investment) called "Akumulator" enjoyed the greatest interest. The offer of subscription products and the wide offer of investment funds contributed to the increase in net sales of investment products by + 20% y/y to the level of PLN 2.4 billion in 2019 (compared to PLN 1.5 billion in 2018). Assets of Pekao TFI investment funds increased by + 11% (almost PLN + 2.2 billion) to the level of over PLN 21.5 billion. Private Banking In 2019, activities in the area of Private Banking focused on acquiring of new customers, deepening relationships with existing customers by offering products tailored to customer expectations and the market situation. The customer service model is based on cooperation with bank advisors - experienced employees with European Financial Planning Association certificates. The acquisition and relational activities in the area of Private Banking were supported by initiatives with the participation of current and potential affluent clients and representatives of Private Banking, such as World Economic Forum in Davos, CEO Summit organized in Warsaw by Bank Pekao S.A. in cooperation with the Atlantic Council and the 1st Congress of Forbes Family Business and the Congress of Generations of the Family Business Foundation. The event strengthening the position of Private Banking as an expert in servicing affluent and demanding clients was a meeting related to the publication of the list of 100 richest Poles organized by the publisher of the monthly Forbes, which has been the partner of the bank for 6 years. Private Banking customers had the opportunity to participate in numerous events sponsored by the Bank, such as the 27th Pekao Szczecin Open Tennis Tournament, the 13th Film and Art Festival “Dwa Brzegi” or the 24th Silesian Gala Business Center Club. Brokerage activity In 2019, brokerage activities in the Bank Pekao S.A. Capital Group were consolidated, as a result of which brokerage activities conducted by Centralny Dom Maklerski Pekao S.A. was transferred to the Pekao Brokerage Office - a separate organizational unit that provides clients with broad access to capital market services and products (in December 2019, the name of the Pekao Brokerage House changed to Pekao Brokerage House). In addition, as a result of the ongoing consolidation project, Dom Inwestycyjny Xelion Sp. z o.o. (DI Xelion) has ceased brokerage activities, and DI Xelion customers have received an attractive offer to transfer assets to the Pekao Brokerage House. In 2019, the activities of brokerage entities focused on the implementation of public offers for structured certificates, customer service on the secondary market, acquisition of new investors, development of tools and scope of services, as well as product offer, in particular services provided in remote channels. At the end of December 2019, the Pekao Brokerage Office maintained 257.4 thousand investment accounts. The Group’s brokerage entities were serving 165.9 thousand accounts with an active access to services through remote channels, in particular through the Internet and mobile applications. As at the end of December 2019, direct service of individual customers was conducted through nationwide network of 379 points of brokerage services. As at December 31, 2019, the value of assets of retail clients of the Pekao Brokerage Office was PLN 21.4 billion. The Group’s brokerage entities, depends on individual business decisions, served: − sales of 14 series of Structured Certificates under The Third Program of SCD Issuance issued by Bank Pekao S.A., (registering orders 0,6 mld zł),

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Report on the activities of Bank Pekao S.A. for the year 2019

− 30 public bond offers, registering orders for the total amount of PLN 0,4 billion, − 1 public offer of mortgage covered bonds issued by Pekao Bank Hipoteczny S.A. worth EUR 50 million, − 2 offers for the sale of non-public Investment Certificates of Closed Investment Funds, registering orders for the total amount of PLN 34.8 million, − public offering of structured certificates with a capital guarantee without a capital guarantee issued by UniCredit Bank AG and Raiffeisen Centrobank AG. In the cooperation of the Corporate Banking Division, Pekao TFI and the Brokerage House was prepared another subscription for Pekao Samorząd Plus FIZ and UniAbsolute Return Debt FIZ certificates dedicated to Private Banking clients. In 2019, Pekao Brokerage Office cooperated with the intermediary entity Pekao Investment Banking S.A. as an entity accepting subscriptions in three calls for the sale of shares. Pekao Brokerage House clients have access to a modern eTrader Pekao investment platform, whose main advantage is to gather all the most important elements of the client's investment process in one place - from access to stock exchange listings and market information, through analyzes and data about companies, to full service of transactions. The eTrader Pekao system is equipped with advanced functions enabling investment planning, analysis and control, while the intuitive interface and extensive personalization options ensure comfort of use. In 2019, Pekao Brokerage Office extended the availability of investment advisory services by reducing the minimum value of assets required to issue a recommendation and increasing the number of Service Points where the service is provided, as well as an offer on foreign markets, enabling clients to invest in securities listed on US markets . An increase in the number of active mobile banking and PeoPay customers The goal of the Bank's strategy is to increase the number of clients actively using mobile banking and the PeoPay application. In 2019, the number of mobile banking customers increased by +416,000 (+33% y/y) and was 1.8 times higher than two years ago. The number of active mobile clients using PeoPay is growing increased 2x over the past year and was almost 10 times higher than 2 years ago. In electronic channels, 20% of new accounts are created using remote channels, and 40% of cash loans are sold online or through the PeoPay mobile application.

(*) Unique user actively using electronic banking is a user who logged in to the system and the mobile service m.pekao24.pl, at least once during the last quarter. (**) Unique user using mobile banking application (PeoPay application), who logged in to the system PeoPay at least once during the last quarter. (when using different mobile channels, the customer counts only once).

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Report on the activities of Bank Pekao S.A. for the year 2019

The Bank consistently developed the modern PeoPay mobile application. The application offers a number of innovative solutions, including

− receiving a loan as part of the "click" process, without leaving your home - within 30 seconds of accepting the contract,

− finger or face biometric approval of transfers and payments,

− paying for online purchases immediately on your phone without logging in to online banking,

− scanning invoice numbers without having to rewrite invoice numbers to the application,

− paying by phone abroad (or in a foreign online store) directly from the currency account without any additional fees and commissions for currency conversion,

− executing transactions both in PLN and selected foreign currencies without currency conversion, due to the link to the relevant currency accounts,

− the ability to manage cards - from the application level the client can activate or block the card, as well as change card withdrawal and payment limits,

− the user can set the application to display the account balance on the PeoPay main screen before logging in,

− the ability to verify the customer during a conversation with a bank consultant,

− the possibility of depositing and withdrawing cash to their accounts by individual and company account holders,

− possibility of contacting a consultant via text messages (chat). The service is available to logged in users and allows the customer to obtain full information about their products and order instructions,

− the possibility of making recurring payments with the BLIK code, which allow for quick and cyclical transactions, such as paying invoices from a given issuer, subscriptions. The service is available only in two banks. Bank Pekao has made it possible for clients to make transfers to a BLIK phone. Ordering transfers using the bank's mobile application directly to a number from the phone book is one of the most convenient forms of payment currently available. It is not required to have the recipient's bank account number to complete the transaction - all you need is the phone number associated with the bank account. Using the BLIK code, holders of individual and business accounts can withdraw cash from all ATMs with the BLIK logo and make cash deposits to their accounts at Euronet and Planet Cash cash machines. The bank has provided its clients with the voice support for the mobile application. PeoPay users can quickly and conveniently check their account balance, contact the helpline, generate a BLIK code or order a transfer using Google Assistant. Voice support of the PeoPay application using Google Assistant is available on Android devices, and some functions require logging in to the application. Bank Pekao S.A. as one of the first banks in Poland, made Apple Pay service available and is the only one that allows customers to link Apple Pay with their personal account via PeoPay mobile banking even without a card. In the August 2019, the Bank expanded its contactless payment offer with a Garmin and Fitbit mobile device by offering access to Garmin Pay and Fitbit Pay electronic wallets. The bank systematically expanded the range of functions that can be implemented through remote access channels. The most important projects implemented in 2019 in the electronic banking system for individual clients included, among others:

− providing the possibility to submit applications for family benefits under the Family 500+ and Dobry Start 300+ programs,

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Report on the activities of Bank Pekao S.A. for the year 2019

− implementation of the PekaoID service, secure and intuitive digital identity confirmation in electronic banking system, based on the MojeID service provided by the National Clearing House. Thanks to the PekaoID service, customers of the Bank can, for example, extend their contract with a mobile network operator, energy provider or take out a life insurance policy without leaving home,

− adapting to the requirements of the PSD2 directive the method of logging into electronic banking Pekao24 and the PeoPay mobile application by implementing additional verification of customer identity, the so-called strong authentication,

− providing a new, free method of transfer authorization using push notifications in PeoPay, which allows you to quickly and conveniently accept transactions without having to rewrite SMS codes. In 2019, as part of the Digital Transformation Project implemented at the Bank, the Bank made available to new customers an electronic version of the electronic banking service - the new Pekao24. The new website is based on responsive technology (RWD - Responsive Web Design), which is characterized by intuitive navigation facilitating the use of the website regardless of the type of device used by the customer. The website has a rich financial analysis module supporting clients in daily financial management, a modern and intuitive interface that allows optimization of transaction processes most often performed by users of electronic banking As part of the implementation of the new electronic banking service - Pekao24, work has also begun to provide comfortable access and use of online and mobile banking to customers with special needs (people with disabilities, seniors) - based on the international accessibility standard WCAG 2.1 and the Act of on April 4, 2019 on the digital availability of websites and mobile applications of public entities. Acceleration of acquisitions in the segment of business clients (micro-entrepreneurs) In 2019, the Bank recorded a significant increase in the number of new business customers (micro-entrepreneurs) thanks to the attractive offer of the Przekorzystne Biznes Account - in the whole year sales exceeded 31 thousand and was +46% higher than in the previous year. The fourth quarter of 2019 was particularly successful, in which sales amounted to 13.7 thousand and was 2x higher than realized in the fourth quarter of 2018. Bank Pekao S.A. as the first in Poland implemented a simple, convenient and short process of opening an online account for micro-entrepreneurs, without the need to visit a branch. Indviduals conducting business activity can open a company account remotely, on a computer. Identity verification is carried out online by taking your own 'selfie' photo and ID card photo. The service is available 24 hours a day, 7 days a week. In the third quarter of 2019, business customers were given the opportunity to contact the bank via: chat, video and voice connection to the bank's helpline via the internet. Entrepreneurs who did not have an account at the Bank for the last year, Bank Pekao S.A. prepared special offers where the customer could receive a refund of 3 x PLN 200 each, including for opening a Konto Przekorzystne Biznes, contract for a payment terminal, contract for a credit, loan or credit card contract and to deposit money via the PeoPay app in approx. 4 thousand Euronet and Planet Cash deposit machines. In cooperation with Harvard Business Review Polska, the "OK, GO Biznes!" Training and educational portal has been made available to new business clients of the Bank. The portal enables clients, among others, free implementation of 3 online training modules, obtaining the prestigious ICAN Institute, HBRP and Bank certification Pekao SA after completed training, 3-month free access to the digital subscription of the monthly Harvard Business Review Polska. The Bank has introduced into its offer on very favorable terms the "Pożyczkę Przekorzystną Biznes dla profesjonalistów”, dedicated to clients conducting legal services, medical or dental practice. The loan is available for any purpose without material collateral, as well as without certificates from the Social Insurance Institution and the Tax Office. The Bank also supports projects related to the installation of photovoltaic panels, offering customers a "Kredyt PrzEKOrzystny" granted without material security and without a business plan. Customers from the Śląskie Voivodeship have a preferential loan from the ESIF Silesia line, which is financed in 50% from the European Regional Development Fund.

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Report on the activities of Bank Pekao S.A. for the year 2019

Entrepreneurs who for the last year did not have a payment terminal were offered a lease of up to three payment terminals for a period of 18 months, fee-free up to PLN 100,000, turnover on one device as well as additional, free services, among others terminal installation, service or staff training. Bank launched a new payment terminal distribution process in 265 branches, which allows the customer within a few minutes of signing the contract to pick up the payment terminal at the Bank branch and activate it based on the SMS code received from the Bank. In the second part of 2019 about 40% of all payment terminals were activated as part of the new process. The total number of payment terminals issued to business customers in 2019 was 32% higher compared to 2018. In 2019, in over 4,500 payment terminals, a new innovative contactless cashback function has been made available. The service allows you to withdraw cash when making purchases by bringing a card or other item with a mobile payment function close to the terminal. The service is available to Visa and MasterCard holders. The Bank also implemented the function of handling contactless transactions in the transaction currency conversion (DCC) service. The DCC service allows you to make transactions in the currency in which the payment card is issued. The currency conversion service can be used by both payment card users and mobile payments Apple Pay, Google Pay or HCE. Customers with a payment terminal had the opportunity to participate in the program of commands www.zyskujzpekao.pl under which they could receive a prize in the form of vouchers worth PLN 150, while each new, registered entrepreneur could receive a voucher worth PLN 100 for concluding an agreement on using from the card acceptance service As part of Pekao24 electronic banking for companies, business customers have access to modern PeoPay mobile banking, whose scope of functionality and available services is as wide as for an individual customer. The PeoPay application offers innovative solutions on the market such as: − finger or face biometric approval of transfers and payments, − payments for online shopping in mobile phone without logging into Internet banking, BLIK and Apple Pay payment, scanning banking account number directly from invoice instead of rewrite it to the application. − paying for internet purchases by phone abroad (or in a foreign online store) directly from the currency account maintained without any additional fees and commissions for currency conversion. As at the end of December 2019, 74.4 thousand business users had an access to the mobile banking application for SME clients, and 49.7 thousand were active users. The number of business users with an access to the mobile banking application increased by 26 thousand compared to the end of 2018, 154.5 thousand customers actively used electronic banking

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Report on the activities of Bank Pekao S.A. for the year 2019

6.4.2 Small and micro enterprises (SME) In 2019, the Bank achieved a double-digit growth rate of commercial revenues in Small and Medium Enterprises (SME) Banking (+11% y/y) supported by an increase the volume of bank loans, leasing and factoring by +11% y/y and the acquisition of new SME clients increased by +18% y/y as well as the increase of average customer income per client by +18% y/y. Small Medium Enterprises banking arm handles 47.000 clients. We run 57 Business Centers where clients receive the best service from the most qualified Advisors and Product Specialists (in the field of FX, Leasing, Factoring, Cash Management, Union funding or CRE). Our product offer embrace transaction banking (accounts, transfers, cash withdrawals and payments) as well as business funding supported by UE donations, treasury activities products, leasing or factoring. In 2019, Bank concentrated on client satisfaction activities by providing new improvements in products and services area and key processes optimization. Thanks to these factors the amount of acquired clients raised up to 18% more than in 2018. The Bank supports the “Polska Bezgotówkowa Program” offering attractive offer of payment terminals (POS). In 2019 the general amount of terminals increased 71% from 2018 levels in the analogical period. For SME clients we provide a wide offer of FX Spot transactions and foreign currency risk security, which were offered only for corporate clients so far. FX transactions trading increased 12%, interest rate risk secure transactions volume – 6 times and foreign currency risk security – 7 times. The increase in revenues from strategic cross-sell products, such as treasury products, leasing, factoring and cash management amounted to + 21% y/y. In the credit area, processes related to obtaining financing by customers were simplified and accelerated. This contributed to the increase in the volume of loans (including leasing and factoring) by + 11% y/y to the level of PLN 5.37 billion. This was supported by an increase in new sales of + 21% y/y.

Our credit guarantee and preferential financing is one of the widest offer in the market. In 2019 we signed with BGK successive contract according the credit guarantees for telecommunications companies. The guarantees offered for our clients by “Polska Cyfrowa” program are free, the access to the funds is also facilitated. It is another instrument for enterprises support besides the BGK Biznesmax Guarantee, EFI COSME Guarantee and EaSI. For the clients of Kuyavian- Pomeranian Voivodeship Bank prepared the special offer of the low-interest rates credits EFI line with the support by regional operational program. In 2019 bank provided new credit offers connected with ecological operations. For example Kredyt PrzEKOrzystny is dedicated for financing renewable energy sources with the use of solar panels for own use. Credit is secured with the free guarantee BGK Biznesmax so the clients are able to get the preferential credit rates and for the first 3 years of repayment of credits may obtain reimbursement of a percentage at the rate 5%.

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Report on the activities of Bank Pekao S.A. for the year 2019

Bank signed a contract with EBI for financing the projects that improve the energetic efficiency including thermo- modernisation, machine exchange or renewable energy sources. Thanks to that the entrepreneurs operating in Kuyavian- Pomeranian Voivodship may get the low-interest loan. Kredyt Energooszczędny is available only at Pekao S.A. The low- interest rates are possible by using the European Union funds offered by regional operational program. Another year our bank presented the “Report of situation of the micro, small and medium enterprises in Poland”. The report were created on basis of telephone interviews with the owners of 7.5 thousand enterprises employing up to 249 workers. Special subject of this year’s edition was an expansion of polish enterprises for international markets. In the report were presented the official statistics data according the micro, small and medium enterprises as well as the macroeconomic prognoses for the polish economy for the forthcoming year. The results of the report are presented during the conferences organized in all the Voivodships which are the best opportunity for direct contact with the entrepreneurs. In October 2019 our Bank became again a strategic business partner for IX European Congress of Small and Medium Enterprises in Katowice. During the 3 days of the meeting took place expert discussions, workshops and debates. The clients had an opportunity to talk to the Business Experts about the most important issues about running the enterprises.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.4.3 Corporate customers In 2019, the Bank achieved a double-digit growth rate of commercial revenues in Corporate Banking (+12% y/y) - supported by an increase in the volume of bank loans, leasing and factoring by +7.7% y/y (the highest growth rate in the MID segment where the increase assets amounted to +18.5% y/y and the acquisition of new MID clients increased by +15% y/y) as well as the increase in average customer income by +12% y/y. High income growth dynamics was achieved in all segments within the Corporate Banking Division due to the development of customer relations, focus on clients with the highest income growth potential, price discipline and activities in improving margins and optimal development of volumes as well as an increase in productization in the field of leasing, factoring and treasury products.

Market position and main directions of the activities Bank Pekao S.A. is consistently implementing the adopted strategy according to which it strengthens its market position and remains the first choice Bank for corporate clients providing both the comprehensive services of a universal bank and all the other financial services available on the Polish market (including leasing, factoring and investment advisory in, among others, M&A area, as well as highly advanced treasury and capital market products). Bank Pekao S.A. is a leading financial partner for large and mid-sized enterprises as well as self-government units and financial institutions. The Bank's services are currently used by 12.6 thousand entities, including c.a. 3 thousand foreign clients and over 2.5 thousand local self-government units and municipal companies. A wide range of products and services, innovative solutions, customised approach and comprehensive financial services rendered to enterprises, institutions and public sector units determine the strength and development potential of the Bank. The Bank is available to clients at every stage of their business activity. The Bank supports the financial management processes in production and sales, automation of service processes, finances development and current liquidity as well as provides advisory and funds for investments and international expansion. “Tailor-made” solutions of Bank Pekao S.A. for corporate banking are recognized both in Poland and internationally. Specialized expertise and experience in the arrangement and financing of investments, trading in Treasury securities, custodian business and a depository bank, trade finance or real estate finance are the areas of corporate banking appreciated by clients and a group of independent, national and international experts. Participation in the most challenging and most prestigious transactions and numerous awards are a proof of confidence in the expertise and experience of the Bank’s specialists and the value the Bank creates for its clients. The Bank implements the "Transformation Corporation 2.0" ,which is aimed at adjusting still better the offer and service model to the needs of corporate clients and it provides relationship managers with the necessary tools to identify these needs. The emphasis is put on strengthening the Bank’s competitive advantages resulting also from the strong relationship of corporate business.

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Report on the activities of Bank Pekao S.A. for the year 2019

Transactional services The Bank is consistently strengthening its leading market position within the scope of comprehensive transactional products offer for corporate clients. Apart from new PekaoBiznes24 Internet platform, which offers a very wide range of products and financial services and is the most commonly chosen electronic banking system for companies in Poland, the Bank also provides the Pekao Connect service – a high-tech and most often used solution on the Polish market integrating financial- accounting systems of clients with the Bank system, which enables automation of payment orders process and receiving feedback information on banking operations. The key achievements in the area of the Bank’s transactional banking in 2019 include:

− an increase in the number and volume of domestic transfers by 13% and 8% year on year respectively,

− processing within the framework of Pekao Collect service (identification of Clients’ mass payments) over 155 million transactions with the total volume of more than PLN 200 billion, i.e. an increase by 7% and 9% year on year respectively,

− an increase in volumes of foreign incoming and outgoing transfers by 6% and 15% y/y respectively. Taking advantage of development of new technologies, the Bank is consistently implementing a number of innovative changes to its product offer. In March of 2019, Bank Pekao was the first bank on the Polish market to provide corporate clients holding payment cards with an opportunity to use the Apple Pay service. Another innovative solution designed for corporate card holders was the introduction of the possibility of making proximity payments with the use of Garmin and Fitbit watches. The Bank's solutions in the area of alternative methods of making card payments, addressed to corporate clients, fit in with modern market trends. In 2019, Bank Pekao S.A. was the first bank on the market to provide corporate clients with the option of using the VAT "White List" tool, which allows you to verify contractors with the VAT white list directly from the level of the PekaoBiznes24 platform. The new functionality will allow clients to fully manage their settlements, in the scope resulting from the Act. Trade finance The Bank recorded a further increase in the area of financed receivables noted double-digit dynamics as compared to 2018. The Bank’s involvement in eFinancing service increased by +12%. This increase was possible thanks to the continuous adjustment of the offer to clients’ expectations, and also due to further development of the Open Financing Platform (OPF). In 2019, the Bank financed over 8.5 thousand invoices for a total amount PLN 180 million. In 2019, the amount of newly granted guarantees and sureties increased by over 16%. The Bank's exposure resulting from the issued guarantees rose by approximately 22% as compared to the previous year. Bank Pekao S.A. continued cooperation with Bank Gospodarstwa Krajowego regarding participation in the Export Letters of Credit Program. This Program allows the Bank to confirm and discount export letters of credit from countries with higher risk, having executed consecutive deals supporting Polish companies in their expansion on foreign markets. The Bank introduced a number of modifications and improvements to the processes and systems for handling trade finance products, adjusting them to changing regulations regarding, among others, anti-money laundering and terrorist financing, split payment methods and VAT white list. Cooperation with international clients The Department of International Banking and Export Financing has the mission of supporting export plans of the Polish companies present on foreign markets or considering expansion abroad. Companies operating in Poland are provided in the Bank with the package of the most advantageous financial solutions adjusted to the business model. A key element of support, and at the same time a condition for strengthening the presence of domestic entities on foreign markets, is providing clients with more attractive products offer for financing foreign contracts.

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Report on the activities of Bank Pekao S.A. for the year 2019

The Bank granted loans and prepared comprehensive offers for both short and long-term financing of international operations. The granted loans finance the expansion of Polish enterprises both on the European markets as well as in developing countries. When carrying out transactions, the Bank cooperated, among others with KUKE, using the framework agreement concluded in 2018. In the first half of 2019, the Bank signed a Cooperation Agreement with the PolChambers, associating more than 5 thousand companies on five continents. Thanks to this Agreement the Bank has gained an easier access to companies operating worldwide and is able to provide them with a wide range of services, including a special offer for financing exports from Poland. In 2019, the Bank prolonged the cooperation agreement with the UniCredit Group, which provides for servicing UniCredit clients on the Polish market and Polish clients on foreign markets. The agreement allows to support Polish clients in conducting business in the countries where the UniCredit Group operates, which facilitates the foreign expansion of Polish companies. The agreement also strengthens the role of the Bank as an expert in cross-border solutions for international clients and it positions Bank Pekao S.A. as a Polish bank acting on European market. Investment banking, structured finance and commercial real estates The Bank consistently supports the development of enterprises and infrastructure through long-term financing of investments in different segments of economy. It offers clients a wide range of services in the field of investment banking, structured financing and commercial real estate project financing, including financing of hotels. The Bank also finances projects aimed at redevelopment of brownfield sites in order to improve common space and also provides financing allowing Polish enterprises to carry out mergers and acquisitions, including cross-border acquisitions. The most important projects financed by the Bank in 2019 include: − syndicated financing for a leading company from the energy industry in total amount of PLN 10 billion; the Bank participated as a loan agent and lender, − syndicated financing for an entity from the mining industry in total amount of USD 1,5 billion, the Bank participated as the loan agent, lead arranger and one of the major lenders, − syndicated financing for a leading company from the e-commerce sector; total loan amount: PLN 2 billion, − significant participation in the placement of bonds issued under the bonds issue program in the amount of PLN 2 billion for a company from the mining industry, − syndicated financing for a leading entity from the fuel industry in total amount of USD 500 million; the Bank participated as the loan agent, bookrunner and arranger of the transaction, − arranged financing for a leading company from the commercial sector, the Bank performed the role of Physical Bookrunner. Financing for the amount of PLN 1,8 million, − arranged issue of corporate bonds for the amount of ca. PLN 1,4 billion for a client from the energy industry; the Bank participated as the sole arranger of bonds issue, − syndicated financing for an entity from the infrastructure sector; total loan amount: ca. PLN 1.3 billion, In 2019, new loans for financing commercial real estate amounted to PLN 3.3 billion and included, among others, the following transactions: − participation in financing the construction of the biggest office building complex in Poland, the total loan amount: EUR 350 million, − co-financing the construction of one of the most modern office buildings in Warsaw, the total loan amount: PLN 600 million, − participation in financing the construction of a high-rise building in the centre of Warsaw; the total loan amount: EUR 140 million,

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Report on the activities of Bank Pekao S.A. for the year 2019

− loan for financing the construction - by the Polish developers - of office buildings in Warsaw, the total loan amount: EUR 87 million, − financing the construction of an office building in Katowice; the total loan amount: PLN 293 million. Issuance of debt instruments In the area of arrangement and management of commercial debt securities (above 365 days), taking into account outstanding debt, as at 30 November 2019, Bank Pekao S.A. had a 19% market share, including: − 21% market share in arrangement of corporate bonds issues, − 14% in the segment of bank debt securities (including pledge letters), − 24% market share in arrangement of municipal bonds issues. The Bank’s market share in corporate bonds issues (above 365 days) carried out on the Polish market in the period of January-November 2019 was 35%. In 2019, the debt securities of large enterprises, banks and municipal units were issued through the Bank for the total amount of nearly PLN 17.6 billion, of which the following transactions deserve special attention: − issue of bonds for a leading company from the mining and steel sector operating in Poland and worldwide, for the total amount of PLN 2 billion, − issue of bonds for the total amount of PLN 2 billion for one of the leading companies from the power sector in Poland, issue of bonds for the top enterprise from the power sector in Poland for the total amount of PLN 1,4 billion; Bank Pekao was the sole arranger and dealer in these transactions, − issues for local government and subsidiaries for a total amount of almost PLN 1.4 billion, − issue of 7-year bonds in the amount of PLN 1 billion for the largest provider of pay television in Poland and satellite platform in Europe, − issue of one’s own subordinated bonds in the 12NC7 format in the amount of PLN 750 million, − issue of 5-year bonds for the amount of PLN 300 million for the largest Polish company involved in designing, production and distribution of clothes, − issue of mortgage pledge letters with maturity of 5,5 years in the amount of EUR 50 million for Bank Hipoteczny belonging to the Bank Pekao S.A. Capital Group, − bond issues for the companies operating in the developer sector, including two series of 3-year and 3,5-year bonds for an international developer in the total amount of PLN 275 million, the issue of 4-year bonds in the amount of PLN 160 million for one of the largest entities in Poland operating in the commercial real estate sector, the majority shareholder of which is State Treasury; the issue of 3,5-year bonds in the amount of PLN 60 million for one of the leading Polish developers and the issue of 3-year bonds in the amount of PLN 41 million for one of the best-known Polish developers from the premium segment, − issues of seven series of bonds with maturity up to 3 years for a leasing company belonging to an international financial group for the total amount of PLN 360 million. Cooperation with international and domestic financial institutions As at 31 December 2019, the Bank maintains 75 nostro accounts with 47 banks in 26 countries; it runs 232 loro accounts for 208 foreign clients (banks and other financial institutions) from 48 countries and 51 current accounts for 43 foreign financial institutions. The Bank also intermediates in the execution of transactions on behalf of clients of other domestic banks, running 34 loro accounts for 14 Polish banks and maintaining 6 nostro accounts with 1 Polish bank.

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Report on the activities of Bank Pekao S.A. for the year 2019

Implementing the strategy aimed at development of cooperation of the Bank Pekao S.A. Capital Group with small and mid- sized companies, in 2019, Pekao Leasing Sp. z o.o. subsidiary company concluded the already fourth credit line agreement in the amount of EUR 100 million with the Council of Europe Development Bank. The agreement provides for financing projects creating and retaining jobs in micro, small and mid-sized enterprises. The total loan amount granted to Pekao Leasing by the Council of Europe Development Bank reached EUR 400 million. Bank Pekao both arranged the transaction and guaranteed the loan. In addition, Pekao Leasing signed another, sixth loan agreement with the European Investment Bank for the amount of EUR 100 million secured with the guarantee issued by Bank Pekao S.A. Thus, the total amount of the loan granted to Pekao Leasing by the European Investment Bank rose up to EUR 473 million. The proceeds from the new loan agreement will be used for financing small and medium-sized enterprises. A distinctive feature is the commitment of Pekao Leasing to promote women’s entrepreneurship and environmental protection. Bank Pekao S.A. also arranged the transaction. In 2019, Pekao Leasing also signed a long-term loan agreement with Bank Gospodarstwa Krajowego for the amount of PLN 350 million. It is already the second loan granted by this bank. Pekao Leasing is committed to offer competitive leasing conditions to Polish small and medium-sized companies. A collateral for the loan is the bank guarantee issued by Bank Pekao S.A. which was also the transaction arranger. Comprehensive service of public sector finances In 2019, Bank Pekao S.A. maintained the position of a leading bank in the area of ongoing service and financing of the Polish public sector. Bank Pekao S.A. is recognizable and effective both in cooperation with metropolises and smaller municipalities as well as with municipal companies, co-creating and developing Polish infrastructure. In 2019, the Bank granted about PLN 2 billion of loans to municipal companies for the public sector’s development projects. The Bank’s participation in financing different areas of municipal economy has contributed to a significant improvement in the quality of life of local communities. The most important transactions of the Bank concluded in 2019 are as follows:

− a loan granted for the first Air Port City in Poland and development of the airport infrastructure in the amount of PLN 453 million,

− another financing provided for development of public transport in Gdańsk in the amount of PLN 410 million,

− a loan granted for development of municipal housing in Poznań in the amount of PLN 117 million,

− a loan granted for building an educational water park in Szczecin in the amount of PLN 330 million (the bank’s participation in the consortium 33%),

− loans granted to a company providing waste collection services in Warsaw in total amount of PLN 121 million,

− an open-end municipal bond investment fund established by Pekao TFI in 2019 with the share of min. 50% of pledge letters and municipal bonds issued by Bank Pekao S.A.. In 2019, the Bank carried out 4 issues of investment certificates of closed-end municipal investment fund for a total amount of ca. PLN 200 million.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.5 Investing in human capital Human Capital as a key asset The principles of the Bank’s policy in the area of Human Resources (HR) development are set by its mission and values considered as the key for the Bank sustainable growth. The Bank invests in training, professional development of employees (in line with their preferences and abilities), creation of a friendly work environment and it conducts questionnaire surveys on employees engagement and satisfaction. Significant area of the Bank’s HR policy is outstanding talents spotting within the organization and investing in development of their skills. Training and professional development The Bank creates learning opportunities and provides access to various forms of training for its employees. Educational activities focus on realization of in-class training programs, on-the-job learning, coaching and Virtual Class system allowing for distance learning in form of Webinars. In the year 2019, the main training priorities of the Bank were as follow:

− reinforcement of product and sales knowledge of the Bank’s personnel,

− professional knowledge development of the Bank’s employees,

− education of middle and top managers,

− realization of mandatory training required under internal and external regulations.

Reinforcement of product and sales knowledge of the Bank’s personnel The Bank realized training projects supporting personnel in proper distribution of banking products, including bancassurance products. In the cooperation with PZU, Bank conducted 750 licensing examinations in scope of selling insurance products, above that, almost one thousand and three hundred employees has been trained in scope of specialized bancassurance products in cooperation with Bank’s partners. The Bank also implemented training in scope of modern sales techniques for employees serving clients from the medium enterprises sector and employees offering financial instruments. Professional knowledge development of the Bank’s employees The Bank continued realization of training projects related with implementation of adopted business strategies. Additionally, training programs for employees with high potential and training for new employees were conducted. In the year of 2019, the Bank delivered in form of class room over 226 thousand of training hours (class room and virtual sessions), in which attended over 9,7 thousand of employees confirming the Bank’s determination in efficient implementation of products, methods, required regulations and customer care. E-learning courses and trainings were completed at a similar lever of over 278 thousand hours. In addition to class room training, the Bank realized a series of training in a form of e-learning, including dedicated projects on newly implemented regulations, i.e. Rules for managing confidential information or new products, i.e. Investment Consulting, Employee Capital Plans. Wideolearnings about the current situation on financial markets were launched one a month. In cooperation with PZU, the Bank conducted a series of professional trainings for Natural Persons Performing Agency Activities.

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Report on the activities of Bank Pekao S.A. for the year 2019

Development programs and initiatives In the year of 2019, development programs and initiatives were provided for the Bank employees, aimed at providing support in the development of managerial and interpersonal skills supporting realization of Bank’s strategic Goals. In order to achieve this goal, the Bank currently operates the following processes: − Succession Plans, which are the key outcomes of the above mentioned processes and have fundamental importance in ensuring continuous employment on strategic positions, continuity of long-term projects and minimizing operational risk, − Annual Employee Appraisal System – process of evaluation of the Bank’s employees which comprises appraisal of competencies, potential, personal development planning and business goals appraisal. In the year of 2019, more than 12 thousand and six hundreds of employees were invited to this process, − Assessment Center / Development Center sessions – an evaluation of the professional potential, the results of AC/DC were used in decision-making processes regarding employment, promotion and employee development. Over 900 employees were invited to participate in the sessions in 2019. In the year 2019 the programs has been initiated dedicated to the employees responsible for finance and risk management. Main goal of those programs were to deliver knowledge enabling the increase of their analytical competences. Furthermore, fulfilling the development needs of employees from the areas of finance, risk management and service of branches the programs have also been launched that focus on leadership competencies of the managerial staff. A development program was also implemented for employees responsible for purchases in the Bank, meeting their development needs, in terms of competences diagnosed as areas to be strengthened on the basis of Development Center sessions. Taking into consideration particular support for the top managerial staff, a special, dedicated training project was launched, enabling the quick and direct use of acquired knowledge in practice. Furthermore, the Bank offers the development initiatives focused on supporting the employees in their professional career development and improvement of their skills, knowledge, and competencies as well as e number of initiatives strengthening the employees’ engagement. Pro-Wellness activities In 2019, the activities were continued to promote care for the physical and mental health of employees. The cooperation was established with a service provider in the area of health-related activities. A health audit and an analysis of the health situation of employees were conducted, on the basis of which a strategy for health activities at the Bank was prepared. The superior goal was to focus on reducing of stress in the organization and creating attitudes regarding caring for health; the workshops were conducted: coping with stress, relaxation techniques, developing of healthy diet habits, the positive impact of physical activities and regular rest, taking care of spine health. Physical activity was promoted during the Banking Innovation Day in Payments. The Prevention Day was also organized, as part of which lectures and webinar were held. Apprenticeship programs One of the annual objectives of the Bank is to obtain a certain number of graduates of the best universities in Poland and abroad, offering them career development within the organization: the network of branches and units of the Head Office of the Bank. The following programs were implemented in order to realize the above mentioned objective:

− A year-long internship program addressed to university students and graduates. The internships last from 2 weeks to 3 months and give the opportunity to gather experience in various banking areas, in all organizational units of the Bank,

− Summer Internship Program “Akademia Żubra” addressed to university students and graduates. The program lasts for 2 months and is a good start for students who want to learn about functioning of the Bank's business areas. Participants actively support units and implement individual projects. In the range of the Program Apprentices are invited to participate in workshops on soft and technical competences,

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Report on the activities of Bank Pekao S.A. for the year 2019

− “Banking Champions” Internship Program is a unique internship offer on the market. The program is addressed to students who are currently in Poland and abroad and want to create modern solutions in the Polish banking sector. The program offers development in the areas of Investment Banking and Strategic Management of the Bank. The role of the Mentor is key, as he shares his knowledge and experience with the Interns. Compensation policy The Compensation Policy of Bank defines the rules and principles of determining, monitoring, and supervision over the compensation systems and practices used by the Bank. This Policy reflects the mission and values the Bank cherishes in its approach to the compensation systems, defines the compensation pillars, management of its structure, corporate and organizational processes. The Policy confirms the compliance requirements of the compensation systems with the generally binding law, defines the principles of market practice monitoring, and the approach to the matter of compensation systems which guarantees the sustainability of the Bank's functioning. The valid Policy was updated and approved on December 7, 2017, by the Supervisory Board of Bank Pekao S.A. General framework of the Policy is aimed at providing consistency of components and strategy of remuneration by maintaining compliance with risk management and long-term strategies. The main principle of the Policy is to guarantee competitive level of remunerations and their efficiency, correctness in scope of acting and achieved results as well as transparency and internal justice. The compensation strategy was developed in line with the business standards and values underlying the Bank’s mission and reflected in the Policy provisions as well as it constitutes the basis for enhancing and protecting the Bank's reputation and creating long term value for all the stakeholders. Moreover, the Policy presents provisions regarding variable compensation elements of persons in key managerial positions of the Bank. It is aimed at reinforcement of long-term value increase for shareholders and company stability. The conducted internal control concerning implementation of the Policy provisions regarding variable compensation elements confirmed execution of the above assumptions of the Policy at a good level. Assessment report of functioning of the Policy in the Bank in 2018, according to the provisions of the Supervisory Board of Bank Pekao S.A. Regulation was presented for the General Meeting of Shareholders on June 26, 2019. After considering the report, the General Meeting of Shareholders estimated that the functioning of the Bank’s Compensation Policy in 2018 contributed to the development and security of the Bank's activities. Information regarding remuneration value of each Member of the Management and the Supervisory Board is presented in the point 8, the section of the Management Board and the Supervisory Board Remuneration. The Subsidiaries of the Bank's capital group have and apply the Policy on the same principles as those applicable at the Bank, including general provisions regarding the Subsidiaries operations. Incentive systems In the Bank, there are three main incentive systems: an Executive Variable Compensation System, a System based on Management by Objectives (MBO), and a System based on provisions of Corporate Collective Labour Agreement, which is based on quarterly bonuses and incentive reward. Executive Variable Compensation System is dedicated to people holding managerial positions, who have significant influence on the risk profile of the Bank. The aim of the System is to support the execution of the Bank’s operational strategy and to mitigate excessive risk conflicts of interest. Participant covered by the system may receive a variable compensation based on a bonus pool approach. The System provides a comprehensive performance measurement at individual level, level of his/her organizational unit and results of the entire Bank, as well as risk assessment and verification of the participant’s compliant behavior with respect to law provisions, and standards adopted by the Bank. In accordance with the System parameters, for reinforcement of care for long-term welfare of the Bank, at least 50% of variable remuneration is provided in in Bank’s shares or other financial instruments, including phantom shares based on the value of the Bank shares . At least 40% of the bonus is deferrable and paid after the end of the evaluation period it is payable for. If the variable remuneration is particularly high, at least 60% of variable remuneration is deferred. Variable remuneration payable for a particular year is paid within 5 years by considering economic cycle and the risk resulting from conducted activity.

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Report on the activities of Bank Pekao S.A. for the year 2019

Since 2019, the rules of Variable Compensation Systems for Members of the Management Board have changed, which introduced the provisions set out in Resolution No. 42 of the Annual General Meeting of Bank Polska Kasa Opieki Spółka Akcyjna dated on June 21, 2018 regarding the principles of determining the remuneration of Management Board members. Variable remuneration systems implemented in the Bank's subsidiaries have schemes similar to the Bank for the division of remuneration into cash and financial instruments, taking into account general provisions and guidelines of market regulators regarding the sectors in which the subsidiaries operate. MBO system covers employees employed under the management contract and refers in particular to the positions in the front-office sales and to the managerial positions, which play a significant role in achieving the Bank’s commercial goals. The employees covered by the MBO system receive individual goals resulting from the strategy and activity directions of the Bank approved for a particular year; the annual bonus value is conditioned by completion level of those golas. According to the provisions of the Corporate Collective Labour Agreement (CCLA) the basis of the system is a quarterly bonus which is discretionary and depends on evaluation of employee’s performance, the level of commitment and the results achieved by the Bank in a given year, as well as the incentive bonus, which is granted for outstanding work achievements and the Bank’s results in a given year. At the same time, in 2019, in consultation with trade unions, guidelines were introduced regarding variable remuneration, i.e. the quarterly bonus for Employees of sales networks covered by the CCLA. This change is aimed at increasing the efficiency of sales forces in retail banking. Additional benefits for employees Within the scope of remuneration system, the Bank’s employees are offered non-wage benefits allowing fair treatment and consistency of remuneration system. The Bank provides its employees with additional medical care in domestic network of private medical clinics. Suitability Assessment Policy The Bank adopted the Policy of the suitability assessment of the proposed and appointed Members of the Management and the Supervisory Board and Key Function Holders in Bank Pekao S.A. Due to changes in the composition of the Bank's Management Board in 2019 the Supervisory Board of the Bank assessed the suitability of the candidates for function of the Management Board including an individual assessment of their qualifications, reputation, additional criteria for management according to the mentioned policy and collective assessment. Diversity policy On February, 4, 2016, the Supervisory Board of Bank Pekao S.A. approved the resolution "Diversity policy in reference to Supervisory Board Members, Management Board Members and Key Function Holders in the Bank”, which defines the strategy of the Bank in scope of diversity management, including diversity in reference to appointment, the Supervisory Board Members, the Management Board Members and the Key Function Holders in the Bank. The purpose of diversity strategy of the Bank is to provide high quality of tasks execution by its governing bodies, through selection of qualified people to hold function in the Supervisory Board, the Management Board and Key Function Holders in the Bank, using as the first objective criteria and taking into account the benefits of diversity in scope of knowledge, skills and work experience, as well as educational background, geographical origin and nationality, gender and age. An integral element of Diversity policy is the Gender Equality Policy of the Bank, which provides the Bank’s employees career opportunities, success and performance evaluation based on individual merit, regardless of gender. This fact is confirmed by the Bank's accepted and implemented commitment related to the presence of both sexes at each level of management and supervision at the Bank. Corporate values The Bank’s employees in their daily relations are guided by the corporate values. The Bank’s values defined in the Integrity Charter are the following: respect, reciprocity, transparency, fairness, confidence and freedom (to act). These values provide a reference system for routine work and for problem situations which are not always addressed by external and internal regulations. The foundation of this „System of Values’ is the work of Integrity Charter Ombudsmen who independent, experienced, retired manager to whom the employees may report behaviours which clash with the corporate values. The Ombudsmen use the available tools (meetings, notices), when they undertake measures to restore respect for the corporate values in relations among employees wherever they have been disrupted. Their work directly supports the Bank’s internal

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Report on the activities of Bank Pekao S.A. for the year 2019

communication and defines certain standards of conduct and communication patterns for all the employees to follow. In 2019 the Ombudsmen continued the individual meetings with Bank’s employees in order to apply the corporate values in the employee relations. Relations with Trade Union Organizations In 2019 the cooperation between the Bank and Trade Unions in the range of consultation, negotiations and other agreements were led pursuant to the rules defined in the labour law, with respect for both sides’ interests and social dialog rules. In 2019, 30 meetings between the Bank and Trade Unions were taken place. The meetings and agreements between both sides concerned the topics resulted from the company – internal labour law and the generally applicable regulations, changes in the company – internal labour law, including those concerned the Collective Labour Agreement, the agreement concerning the rules of Company Social Benefits Fund usage and other topics regarding the collective employees labour rights. Additionally, in 2019 the Employer consulted with Trade Unions the plan to carry out the groups dismissals based on article 2 of Act dated March 13 2003 about specific rules of termination of Employment due to Reasons not Attributable to Employees. Additionally, during year 2019, the meetings and negotiations with some of the Trade Unions operating in the Bank were taken place in the range of the disputes initiated by Trade Unions: 1) as the result of conducted negotiations on April, 25 2019 Bank ended the dispute commenced by two Trade Unions and signed „the Agreement of closure of group dispute”. The above mentioned dispute concerned among others the payment demands and bonuses’ principles, 2) Bank conducts the negotiations with one of the Trade Unions in order to settle the frames and scope, but also the possibilities to end the dispute. The existence of above mentioned dispute as the result of written claims presented in 2016 was confirmed by the Court of Appeals judgment on April, 9 2019 that changed the previous District Court in Warsaw sentence that dismissed the lawsuit. Apart from the process of negotiations, the Bank brought the appeal against this judgment in cassation in its entirety. Since now, the High Court did not make the decision whether to accept or to reject the acceptance of cassation review and did not review it, 3) Bank started to talk with one of the Trade Unions, which informed in written about ‘the commencement of the group dispute’ on September, 30 2019 about the claims concerning the employees job descriptions and conducting the research. The talks conducted till now were aimed at explaining the scope of presented requirements and Trade Unions expectations. Trade Unions are entitled to place on the Bank’s intranet web sides their newsletters and information concerning the crucial employees matters, including dialogue conducted with the Employer. Relations with the Works Council On June 2019 Pekao SA Bank Works Council 4-year term of office has ended. The Works Council as the Employees’ representative is entitled to get information and to conduct the consultations with the employees on matters defined by the Worker Information and Consultation Act of April 7, 2006 which concerns the information and consultation duties. The discussions with the Works Council in 2019, concerned issues covered by the relevant legal regulations and co-operation with the Works Council progressed with respect to the mutual rights of the parties involved. Information from meetings of the Work Council with the Employer is published on the Intranet available to the all Bank’s employees. Because of the fact, that the Bank received the 10% of written Employees’ motions concerns the elections execution according to article 8 of Act dated April 7 2006, Bank will organize the elections to Works Council for the next term of office in 2020. Workforce in number As at the end of December 2019, the Group employed 15 678 employees (in the Bank and the companies consolidated under full consolidation method) as compared to 16 714 employees as at the end of 2018. As at the end of December 2019, the Bank employed 13 779 employees as compared to 14 569 employees as at the end of 2018. The average age of the employees was 46.5 years, 70,5% of the employees are university graduates (69,6% in 2018), women represent 75.0% of the total workforce.

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Report on the activities of Bank Pekao S.A. for the year 2019

6.6 Sponsorship and charity policy The Bank’s policy within the scope of sponsoring and charitable activity aims at strengthening the Bank’s image as an open and modern institution, close to customers and communities in which the Bank operates. Upon selecting initiatives, the Bank withdraws from activity based on single donations and reactive responding to requests for support, in favor of long-term social commitment based on partnership with selected organizations. In particular, the Bank supports selected organizations and institutions that execute projects in the scope of the following areas: responsible development of the economy, promotion of the national brand and Polish values, culture, sport, aiding children in need and environmental protection. The support provided by the Bank is made at two levels: national – within which the Bank sponsors strategic events with major impact on Polish culture, and local – supporting initiatives dedicated to local communities. As a socially responsible institution, Bank Pekao S.A. has been striving to improve the quality of society life and develop and reinforce lasting relationships with the society relying on mutual understanding of needs. In 2019, Bank Pekao celebrated its 90th birthday. Therefore, in this unique year, the Bank engaged in a number of events that highlighted historical achievements, the pioneering nature of operations in the financial sector as well as the Bank's social responsibility and patriotism documented during all the years of operation since 1929. History of Pekao S.A. means the history of Polish banking: Pekao, as the first bank in Poland launched an ATM, issued the first credit card, launched a brokerage house and applied biometrics in banking. The celebration of the 90th anniversary of the Bank's establishment began on March 18, 2019 with a grand gala at the National Theater in Warsaw. The ceremony was attended by distinguished guests, headed by the President of the Republic of Poland. The gala in Warsaw began a series of jubilee events in many different Polish cities. In the following months, similar events were organized in major Polish cities, such as Szczecin, Katowice, Kraków, Poznań, Lublin, Gdańsk, Bydgoszcz and Wrocław. During the ceremonies a documentary movie illustrating the history of the Bank was presented, as well as an artistic program performed by outstanding Polish artists based on the hits of the Second Polish Republic. In 2019, the Bank financially supported, among others: the 17th Podkarpacka Football Gala NIKE, Olsztyn's Juveniles “Kortowiada 2019”,' Summer with a Book 2019 ', Gala “Heart for Animals” ', International Congress of Generations, Concert “100th Anniversary of the Silesian Uprisings”, International Polish Music Competition in Rzeszów, VIII International Festival We Discover Paderewski, I Congress of Family Businesses. Significant element of the Bank's activities is to support important economic initiatives. In 2019, the Bank was present, among others, for the second time at the World Economic Forum in Davos, where, together with PZU, we opened and ran the Polish House - a place dedicated to international meetings, debates and conferences. The Polish House in Davos allowed to promote the Polish economy and its achievements, as well as showing the values and potential of Central and Eastern Europe. The debates run in the Polish House were attended by presidents and prime ministers of the countries from CEE region, prominent economists, as well as representatives of the largest companies from our part of Europe. Other key initiatives attended by Bank Pekao S.A. were CEO Summit, European Financial Congress in Sopot, Economic Forum in Krynica, the Financial Congress and the Corporate Banking Congress in Warsaw. Bank Pekao S.A. is one of the titular sponsor of the Pekao Szczecin Open Tournament, the biggest and the most important men’s tennis tournament in Poland. The Bank is continuously present at the Tournament since 1993, i.e. since its very beginning. Additionally, in 2015, the Bank launched educational program “Road to Pekao Szczecin Open” (Droga do Pekao Szczecin Open). In 2019, for the third time in history (2002, 2016), the Pekao Szczecin Open Tournament received the prestigious THE BEST CHALLENGER AWARD distinction.

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Report on the activities of Bank Pekao S.A. for the year 2019

Charitable activity of Bank Pekao S.A. are carried out mainly through Marian Kanton Foundation of Bank Pekao S.A., which was established in 1997. The scope of the Foundation’s charity and social activities is very wide. Its statutory objective is to support initiatives in the following scope: education of children and young people, scientific, R&D and teaching projects undertaken by academic institutions and schools, promoting knowledge in the field of banking, helping the ill and the disabled, environmental protection, promoting culture. In 2019, the jubilee year for the Bank, the Foundation was also involved in celebrating the 90th anniversary of the Bank's existence. The Foundation organized, among others grant competition supporting employee volunteering. 90 projects were organized countrywide for the 90th anniversary of Bank Pekao S.A. under the slogan "We are close". Volunteering projects covered a number of initiatives in such categories as ecology, education, sport, culture and art, health promotion and help for animals. Such a wide range of initiatives decided that every employee could propose a project related to topics close to the needs of the local community. Apart from the activity carried out through dr. Marian Kanton Foundation, Bank Pekao S.A. has been cooperating directly with several public benefit organizations to which it has been providing donations supporting their statutory activities. For many years, the Bank is committed to the protection of the Polish bisons, a unique and endangered species. The Bank’s financial support is to help ensure the diversification and growth of the bison population, herds care, and the co-financing of scientific and educational projects.

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Report on the activities of Bank Pekao S.A. for the year 2019

7 Statement of Financial Position and Financial Results

Unconsolidated income statement containing cumulated items for the period from 1 January to 31 December, 2019 and 2018 respectively is presented in the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019. The Report on activities of Bank Pekao S.A. for 2019 includes statement of financial position in a short form and income statement in a presentation form as well as the key, selected items from these statements are discussed. 7.1 The unconsolidated income statement – presentation form The unconsolidated income statement – presentation form (in PLN million) 2019 2018 CHANGE Net interest income 5,309.6 4,869.0 9,0% Net fee and commission income 2,080 .3 2,023 .3 2,8% Dividend income 291 .4 255 .4 14,1% Trading result 197 .7 208.1 (5,0%) Net other operating income and expenses 58 .6 41 .2 42,2% Net non-interest income 2,628.0 2,527.9 4,0% Operating income 7,937.6 7,396.9 7,3% Operating costs (3 ,203 .6) (3 ,119 .0) 2,7% Gross operating profit 4,734.0 4,278.0 10,7% Net impairment losses on financial assets and off -balance sheet (624 .1) (500 .4) 24,7% commitments Net operating profit 4,109.9 3,777.5 8,8% Net result on other provisions (67 .6) (14 .7) > 100% Bank Guarantee Fund fee (452 .1) (265 .1) 70,5% Tax on certain financial institutions (591 .4) (562 .0) 5,2% Net result on investment activities 17 .0 85 .0 (80,0%) Profit before tax 3,015.8 3,020.8 (0,2%) Income tax expense (768 .3) (710 .2) 8,2% Net profit 2,247.5 2,310.6 (2,7%)

Net profit of the Bank Pekao S.A. in 2019 amounted to PLN 2,247.5 million and on comparable basis (*) increased by 12.0% y/y, mainly thanks to dynamic development of commercial activities expressed in the growth of the customers’ financing by 6.8% y/y as well as amounts due to customers (5.3% y/y, including retail deposits by 9.7% y/y), strict control of operating costs and lowest cost of risk compared to direct competitors. Net profit was nominally lower by 2.7% mainly due to a significant increase in contributions to the Bank Guarantee Fund and provision for legal risk related to foreign currency mortgage loans in CHF and provision for refunds of commission for early repayments of consumer loans .

(*) excluding restructuring provision, costs of voluntary retirement program, costs for the refunds of commission for early repayment of consumer loans, provision for legal risk regarding foreign currency mortgage loans in CHF, profits from the sale of property, plant and equipment and Bank Guarantee Fund (BGF) fee.

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The chart below illustrates the above-mentioned exclusions and dynamics of net profit

Operating income In 2019, the Bank’s operating income amounted to PLN 7,937.6 million and was higher by 7.3% y/y than operating income in 2018 mainly thanks to the acceleration of the dynamics of core revenues ( an increase by 7.2% y/y). The dynamics of commercial income, which includes income from the Group's products offered in the Bank's network amounted to 12% y/y, compensating the decrease in income from the sale of securities from the investment portfolio and the drop in yields of the bonds portfolio. Total net interest income (in PLN million) 2019 2018 CHANGE Interest income 6,420 .3 5,941 .2 8.1% Interest expense (1 ,110 .7) (1 ,072 .2) 3.6% of which on leasing (16 .6) (7 .8) 112 .8% Net interest income 5,309 .6 4,869 .0 9.0%

Net interest income in 2019, amounted to PLN 5,309.6 million and was higher by PLN 440.6 million, i.e. 9.0% compared to 2018, mainly driven by higher volumes of loans and deposits as well as higher margin. Positive dynamics of commercial activities allowed to compensate the effect of a drop in interest rates on the bonds portfolio.

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Report on the activities of Bank Pekao S.A. for the year 2019

Interest income

In the 2019, the interest income amounted to PLN 6,420.3 million and was higher by PLN 479.1 million year on year thanks to higher income from loans and advances to customers by PLN 368.9 million, as a result of an increase in loan volumes by 7.3 y/y in particular in the area of small and medium enterprises segment, growing with strong double-digit dynamics.

Interest expense

In the 2019, the interest expense amounted to PLN 1,110.7 million and was higher by PLN 38.5 million year on year, mainly due to the increase in expenses related to debt securities issued due to the issuance of subordinated. Excluding the effect of the regulations on International Financial Reporting Standard No. 16, the growth rate of interest costs decreased to 8.7% y/y, below the growth rate of interest income.

Net interest margin

The net interest margin achieved in 2019 amounted to 2.90% and was higher by 6 b.p.

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Report on the activities of Bank Pekao S.A. for the year 2019

Net non-interest income (in PLN million) 2019 2018 CHANGE Fee and commission income 2,453.7 2,392.6 2.6% Fee and commission expense (373.4) (369.3) 1.1% Net fee and commission income 2,080.3 2,023.3 2.8% Dividend income 291.4 255.4 14.1% Trading result 197.7 208.1 (5.0%) of which gains on derecognition of financial assets and liabilities not 71.0 140.7 (49.5%) measured at fair value through profit or loss Net other operating income and expense 58.6 41.2 42.2% Net non-interest income 2,628.0 2,527.9 4.0%

Net fee and commission income in 2019, amounted to PLN 2,080.3 million and was higher by PLN 57.0 million, i.e. 2.8% compared to 2018, mainly due to

− higher commission on loans by 10.3% year on year, supported by a dynamic increase in financing of corporate clients and higher sales in key retail products, income on cards and higher income on foreign exchange transactions with clients, − higher commissions related to card activities, thanks to the increase in the number of customers actively using payment cards (increase in the volume of non-cash transactions by 17% y/y) and leading position on the card acceptance market, − higher revenues related to foreign exchange transactions with clients, thanks to the higher volumes in all business segments. Other income amounted to PLN 547.7 million and was lower by PLN 43.0 million as compared to 2018, mainly due to an increase in the result on commercial trading activities by PLN 59.5 million and other net operating income and expenses compensating the decrease in profits from the sale of securities.

The table below presents the Group’s net fee and commission income divided according to the main areas of the activity. (in PLN million) 2019 2018 CHANGE Net fee and commission income 2,080.3 2,023.3 2.8% on loans 446.1 411.8 8.3% on cards 346.2 327.9 5.6% on mutual funds 121.9 157.1 (22.4%) on brokerage activate 20.5 8.9 >100% on margins on foreign exchange transactions with clients 491.8 461.3 6.6% other 653.8 656.3 (0.4%)

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Report on the activities of Bank Pekao S.A. for the year 2019

Operating costs The operating costs amounted to PLN 3,203.6 million in the three quarters of 2019 and in comparable conditions were higher by 1.6% y/y, significantly below inflation and despite the costs of ongoing investments in operational transformation and digitization. Nominally, the costs were higher by PLN 84.6 million, i.e. 2.7% compared to the costs achieved in the 2018, mainly due to the restructuring provision for collective redundancies in the amount of PLN 85 million.

On January 1, 2019, the Group has adopted International Financial Reporting Standard No.16, as a result of which the operating cost structure changed by increasing depreciation costs while reducing other administrative expenses. (in PLN million) 2019 2018 CHANGE Personnel expenses (1,823.3) (1,782.0) 2.3% Other administrative expenses (919.5) (998.8) (7.9%) of which Financial supervision authority fee (KNF) (24.2) (16.5) 46.7% Depreciation and amortization (460.8) (338.2) 36.3% Operating costs (3,203.6) (3,119.0) 2.7%

In the 2019, cost / income ratio excluding restructuring provision in 2019 and the cost related to the Program Dobrowolnych Odejść in 2018 amounted to 39.2% and was lower by 2.3 p.p. y/y. As the end 2019, the Bank employed 13,779 employees as compared to 14,569 employees as the end 2018. Result on other provisions Result on other provisions in 2019 amounted to PLN 67.6 million and was higher by PLN 52.9 million than in the 2018 mainly due to the creation of a provision for the return of commission for early repayment of loans for a total amount of PLN 29.1 million and provision for legal risk regarding foreign currency mortgage loans in CHF in amount PLN 19.0 million w 2019 r.

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Report on the activities of Bank Pekao S.A. for the year 2019

Bank Guarantee Fund fee Bank Guarantee Fund fee in the 2019, amounted to PLN 452.1 million, an increase of PLN 187.0 million, i.e. in comparison with of 2018 due to the increase fee for contribution to resolution fund of banks.

Tax on certain financial institutions Tax on certain financial institutions in 2019 amounted to PLN 591.4 million and was higher by PLN 29.4 million, i.e. 5.2% in comparison with the 2018, due to an increase in Bank’s assets by 5.6%. Net impairment losses (in PLN million) 2019 2018 CHANGE financial assets measured at amortized cost (560.7) (448.4) 25.0% financial assets measured at fair value through other comprehensive (10.7) 5.3 x income financial liabilities measured at amortized cost (52.7) (57.3) (8.0%) Net impairment losses on financial assets and off -balance sheet (624.1) (500.4) 24.7% commitments

The Bank’s net impairment losses on financial assets and off-balance sheet commitments amounted to PLN 624.1 million in 2019, an increase of PLN 123.7 million, i.e. 24.7% as compared with the 2018. mainly due to provision for legal risk related to foreign currency mortgage loans in CHF amounted to PLN 27.7 million. Cost of risk excluding the above-mentioned provision for legal risk in 2019 amounted to 0.41% and were higher by 5 bps y/y. in line with strategic assumptions reflecting a prudent risk management policy. Costs of risk

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7.2 Structure of the unconsolidated statement of financial position – short form The table below presents the Bank’s statement of financial position – short form.

31.12.2019 31.12.2018 ASSETS CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Cash and due from Central Bank 5,138.8 2.6% 12,972.6 7.0% (60.4%) Loans and advances to banks 2,243.9 1.2% 2,508.6 1.4% (10.6%) Loans and advances to customers (*) 142,146.0 73.0% 133,085.1 72.2% 6.8% Reverse repo transactions 502.3 x - x x Securities (**) 36,179.9 18.6% 28,487.6 15.5% 27.0% Investments in subsidiaries 1,626.4 0.8% 1,682.8 0.9% (3.4%) Property . plant and equipment and intangible 2,582.2 1.3% 2,017.4 1.1% 28.0% assets Other assets 4,230.5 2.2% 3,593.1 1.9% 17.7% Total assets 194,650.0 100.0% 184,347.2 100.0% 5.6% (*) Including non-treasury debt securities. (**) Including financial assets held for trading, other financial instruments at fair value through profit and loss and excluding non-treasury debt securities.

31.12.2019 31.12.2018 EQUITY AND LIABILITIES CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Amounts due to Central Bank 4.5 0.0% 5.1 0.0% (11.8%) Amounts due to other banks 3,044.0 1.6% 2,922.0 1.6% 4.2% Amounts due to customers 157,750.4 81.0% 149,784.4 81.3% 5.3% Debt securities issued 1,604.3 0.8% 1,732.6 0.9% (7.4%) Subordinated liabilities 2,764.5 1.4% 2,012.5 1.1% 37.4% Repo transactions 379.8 0.2% 347.7 0.2% 9.2% Lease liabilities 414.5 0.2% - - x Other liabilities 6,161.3 3.2% 5,721.0 3.1% 7.7% Equity 22,526.7 11.6% 21,821.9 11.8% 3.2% Total equity and liabilities 194,650.0 100.0% 184,347.2 100.0% 5.6%

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7.2.1 Assets Changes in the structure of assets Loans and advances to customers and securities represent items of the largest value under assets. As at the end of 2019, they accounted for 73.0% and 18.6% of the total assets respectively in comparison with 72.2% and 15.5% respectively as at the end of 2018. Cash and due from Central Bank (in PLN million)

31.12.2019 31.12.2018 CHANGE Cash and due from Central Bank, including: 5,138.9 12,972.6 (60.4%) Cash 3,037.0 3,182.9 (4.6%) Current account at Central Bank 2,102.0 9,790.5 (78.5%) Other 0.0 (0.8) x

Customers’ Financing Customer structure of loans and advances (in PLN million)

31.12.2019 31.12.2018 CHANGE Loans and advances at nominal value (*) 147,429.0 137,914.8 6.9% Loans and investments in financial leases 136,430.1 127,172.3 7.3% Retail 75,776.2 69,961.2 8.3% Corporate 60,653.9 57,211.1 6.0% Non-treasury debt securities 10,998.9 10,742.5 2.4% Other (**) 1,068.4 1,312.4 (18.6%) Impairment allowances (6,351.4) (6,142.1) 3.4% Total net receivables 142,146.0 133,085.1 6.8% Reverse repo transactions 502.3 - x Total Customers’ financing (***) 147,931.3 137,914.8 7.3% (*) Excluding reverse repo transactions. (**) Including interest and receivables in transit. (***) Total customers’ financing includes loans and advances at nominal value, securities issued by non-monetary entities and reverse repo transactions. As at the end of December 2019, loans and advances at nominal value amounted to PLN 147 429.0 million, an increase of PLN 9 514.2 million, i.e. 6.9% in comparison to the end of December 2018. As at the end of December 2019, the volume of retail loans amounted to PLN 75 776.2 million, an increase of PLN 5 815.0 million, i.e. 8.3% in comparison to the end of December 2018, thanks to dynamic growth of key products: consumer loans by 6.7% y/y and PLN mortgage loans by 9.5% y/y. As at the end of December 2019, corporate loans and non-treasury debt securities amounted to PLN 71 652.8 million, an increase of PLN 3 699.2 million, i.e. 5.4% in comparison to the end of December 2018, thanks to strong dynamics in the medium-sized enterprise segment and leasing receivables.

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Receivables and impairment losses (*) (in PLN million)

31.12.2019 31.12.2018 CHANGE

Gross receivables 148,497.4 139,227.2 6.7% Stage 1 120,679.5 111,737.8 8.0% Stage 2 20,144.5 20,043.1 0.5% Stage 3 7,673.4 7,446.3 3.0% Impairment allowances (6,351.4) (6,142.1) 3.4% Stage 1 (340.8) (403.2) (15.5%) Stage 2 (720.0) (656.7) 9.6% Stage 3 (5,290.6) (5,082.2) 4.1% Total net receivables 142,146.0 133,085.1 6.8% (*) Including non-treasury debt securities, interest and receivables in transit and excluding reverse repo transactions. As at the end of December 2019 the ratio of impaired receivables (stage 3) to the gross receivables amounted to 5.2%. Loans and advances to customers by currency (*) 31.12.2019 31.12.2018 CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Denominated in PLN 124,286.7 83.7% 116,938.1 84.0% 6.3% Denominated in foreign currencies (**) 24,210.7 16.3% 22,289.1 16.0% 8.6% Total 148,497.4 100.0% 139,227.2 100.0% 6.7% Impairment allowances (6,351.4) x (6,142.1) x 3.4% Total net 142,146.0 x 133,085.1 x 6.8% (*) Including non-treasury debt securities, interest and receivables in transit and excluding reverse repo transactions. (**) Including indexed loans. The currency structure of loans and advances to customers is dominated by amounts expressed in the Polish złoty; as at the end of December 2019, their share was 83.7%. The largest portion of foreign currency loans and advances to customers were represented by those denominated in EUR (80.3%), CHF (11.4%) and USD (6.3%).

Loans and advances to customers by contractual maturities (*) 31.12.2019 31.12.2018 CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Current and up to 1 month 15,480.0 10.4% 15,659.7 11.2% (1.1%) 1 to 3 months 4,356.2 2.9% 3,676.9 2.6% 18.5% 3 months to 1 year 14,548.1 9.8% 15,757.9 11.3% (7.7%) 1 to 5 years 48,032.8 32.3% 41,435.3 29.8% 15.9% Over 5 years 61,093.8 41.1% 57,472.7 41.3% 6.3% Past due 3,918.2 2.6% 3,912.3 2.8% 0.2% Other 1,068.4 0.7% 1,312.4 0.9% (18.6%) Total 148,497.4 100.0% 139,227.2 100.0% 6.7% Impairment allowances (6,351.4) x (6,142.1) x 3.4% Total net 142,146.0 x 133,085.1 x 6.8% (*) Including non-treasury debt securities, interest and receivables in transit and excluding reverse repo transactions. As at the end of December 2019, loans and advances with maturity over 5 years represents 41.1% of total loans and advances (mainly attributed to mortgage loans, investment loans, and non-treasury debt securities). Information on loan concentration is included in the Note 25 to the Unconsolidated Financial Statements of Bank Pekao S.A. for the year ended on 31 December 2019.

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7.2.2 Liabilities Changes in the structure of liabilities Amounts due to customers were the main item under the Bank’s liabilities and equity. As at the end of 2019, amounts due to customers, debt securities issued and subordinated liabilities totaled PLN 162,119.2 million, and their share in the total assets was 83.3%, compared with 83.3% as at the end of 2018. The share of total shareholder’s equity in the total assets was 11.6% as at the end of 2019, compared with 11.8% as at the end of 2018. External sources of financing (in PLN million) 31.12.2019 31.12.2018 CHANGE Amounts due to Central Bank 4.5 5.1 (11.8%) Amounts due to other banks 3,044.0 2,922.0 4.2% Amounts due to customers 157,750.4 149,784.4 5.3% Debt securities issued 1,604.3 1,732.6 (7.4%) Subordinated liabilities 2,764.5 2,012.5 37.4% Repo transactions 379.8 347.7 9.2% Total external sources of financing 165,547.5 156,804.3 5.6%

Amounts due to customers amounted to PLN 157,750.4 million, an increase by 5.3% to significant extent contributed to dynamic increase in loans. The deposit base is widely diversified and is sourced from retail and corporate customers. In addition, the Bank uses also funds borrowed on the interbank market. The Bank is not dependent on any single customer nor group of customers. As at the end of 2019, the geographical structure of deposits acquired through the Bank’s domestic branches was as follows:

REGION % OF TOTAL DEPOSITS Warszawski 29.7% Małopolski 12.5% Południowo-Wschodni 11.5% Mazowiecki 10.9% Centralny 10.6% Śląski 8.5% Pomorski 8.3% Zachodni 8.0% Total 100.0%

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Amounts due to customers and debt securities issued (in PLN million) 31.12.2019 31.12.2018 CHANGE Corporate deposits 65,617.4 65,779.6 (0.2%) Non-financial entities 47,139.4 47,278.1 (0.3%) Non-banking financial entities 7,562.6 7,555.9 0.1% Budget entities 10,915.4 10,945.5 (0.3%) Retail deposits 91,716.0 83,635.3 9.7% Other (*) 417.0 369.5 12.9% Amounts due to customers (**) 157,750.4 149,784.4 5.3% Debt securities issued of which 4,368.8 3,745.1 16.7% Structured Certificates of Deposit (SCD) 831.3 584.0 42.3% Certificates of Deposit (CD) 767.0 1,140.4 (32.7%) Subordinated bonds 2,750.0 2,000.0 37.5% Interest 20.5 20.7 (1.0%) Amounts due to customers and debt securities issued(**) 162,119.2 153,529.4 5.6% Repo transactions 379.8 347.7 9.2% Lease liabilities 414.5 - x Amounts due to customers and debt securities issued, total (***) 162,913.5 153,877.1 5.9% Investment funds of Pekao TFI S.A. (ex. Pioneer Pekao TFI) 21.584.0 19.403.4 11.2% including distributed through the Bank’s network 20.239.9 18.203.7 11.2% (*) Other item includes interest and funds in transit. (**) Excluding repo transactions and lease liabilities. (***) Including repo transactions and lease liabilities. As at the end of December 2019, amounts due to the Group’s customers and debt securities issued amounted to PLN 162 119.2 million, an increase of PLN 8,589.8 million, i.e. 5.6% in comparison to the end of December 2018. The total volume of retail deposits, Structured Certificates of Deposit and other amounted to PLN 92 939.6 million as at the end of December 2019, an increase of PLN. 8 376.7million, i.e. 9.9% in comparison to the end of December 2018 and they increased their share in the structure of financing. The total volume of corporate deposits, Certificates of Deposit, subordinated bonds, Pekao Bank Hipoteczny S.A. covered bonds and bonds, Pekao Leasing Sp. z o.o. bonds, Pekao Faktoring Sp. z o.o. bonds interest and other amounted to PLN 69,179.6 million as at the end of December 2019, an increase of PLN 213.0 million, i.e. 0.3% as compared to the end of December 2018. Repo transactions amounted to PLN 379.8 million as at the end of December 2019, an decrease by PLN 32.1 million, i.e. 9.2% as compared to the end of December 2018. The value of net assets of investment funds managed by Pekao TFI S.A. amounted to PLN 21,584.0 million as at the end of December 2019, an increase of PLN 2,180.6 million, i.e. 11.2% in comparison to the end of December 2018.

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Amounts due to customers by currency (*) 31.12.2019 31.12.2018 CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Denominated in PLN 130,529.8 82.7% 123,304.8 82.3% 5.9% Denominated in foreign currencies 27,220.6 17.3% 26,479.6 17.7% 2.8% Total 157,750.4 100.0% 149,784.4 100.0% 5.3% (*) Including interest and amounts due in transit and excluding repo transactions and lease liabilities. The bulk of the amounts due to customers are denominated in the Polish currency and its share as at the end of December 2019 amounted to 82.7%. The majority of amounts due to customers denominated in foreign currencies were in EUR (62.9%) and USD (30.4%). Amounts due to customers by contractual maturities (*) 31.12.2019 31.12.2018 CHANGE PLN MILLION STRUCTURE PLN MILLION STRUCTURE Current accounts and overnight 109,879.7 69.8% 98,987.2 66.2% 11.0% deposits Term deposits 47,453.5 30.2% 50,427.6 33.8% (5.9%) Total deposits 157,333.3 100.0% 149,414.8 100.0% 5.3% Interest accrued 176.6 x 174.5 x 1.2% Funds in transit 240.4 x 195.1 x 23.2% Total 157,750.4 x 149,784.4 x 5.3% (*) Excluding repo transactions and lease liabilities.

Provisions, deferred tax assets and liabilities (mln zł) 31.12.2019 31.12.2018 CHANGE Total provisions 773.0 655.0 18.0% of which: provisions for off-balance sheet commitments 324.3 271.6 19.4% provisions for liabilities to employees 349.4 329.4 6.1% other provisions 99.3 54.0 83.9% Deferred tax liabilities - - x Deferred tax assets 777.1 841.0 (7.6%)

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7.2.3 Off–balance sheet items Statement of Off-balance sheet items (in PLN million) 31.12.2019 31.12.2018 CHANGE Contingent liabilities granted and received 76,843.6 74,487.0 3.2% Liabilities granted: 59,028.5 54,243.5 8.8% financial 37,235.6 35,199.6 5.8% guarantees 21,792.8 19,043.9 14.4% Liabilities received: 17,815.1 20,243.5 (12.0%) financial 233.4 556.7 (58.1%) guarantees 17,581.7 19,686.8 (10.7%) Derivative financial instruments 354,041.3 252,789.6 40.1% interest rate transactions 219,339.5 143,194.0 53.2% transactions in foreign currency and in gold 131,678.1 106,390.7 23.8% transactions based on commodities and equity securities 3,023.7 3,204.9 (5.7%) Total off-balance sheet items 430,884.8 327,276.6 31.7%

Information on off–balance sheet items is included in the Note 45 to the Unconsolidated Financial Statements of Bank Pekao S.A. Group for the year ended on 31 December 2019.

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Presentation changes in the profit and loss account From the first quarter of 2020, presentation changes will be made to the income statement so that the information presented is more transparent and understandable to users of the financial statements. Below is a description of the changes and their impact on the comparative data of the profit and loss account.

INCOME STATEMENT – PRESENTATION FORM'S ITEMS LONG FORM'S ITEMS RECLASSIFFIED TO PRESENTATION FORM 2019 Net interest income Net interest income 5,309,622 Net fee and commission income Net fee and commission income 2,080,273 Dividend income Dividend income 291,427 Trading result 197,687 Net result on other financial instruments at fair value through profit and 128,400 loss Result on fair value hedge accounting (1,666) (Gains) losses on derecognition of financial assets and liabilities not 70,953 measured at fair value through profit or loss Net other operating income and expenses Net other operating income and expenses 7,994 Net non-interest income - 2,577,381 Operating income - 7,887,003 Operating costs - (3,203,586) Personnel expenses (1,823,257) Other administrative expenses (1,963,005) less – Bank Guarantee Fund fee 452,141 less – Tax on certain financial institutions 591,403 Depreciation and amortization (460,868) Gross operating profit - 4,683,417 Net impairment losses on financial assets and off - Net impairment losses on loans and off-balance sheet commitments (624,107) balance sheet commitments Net operating profit - 4,059,310 Bank Guarantee Fund fee Bank Guarantee Fund fee (452,141) Tax on certain financial institutions Tax on certain financial institutions (591,403) Net result on investment activities (Gains) losses on the sale of shares in subsidiaries and associates - Profit before income tax Profit before income tax 3,015,766 Income tax expense Income tax expense (768,299) Net profit for the period Net profit for the period 2,247,467

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7.3 Unconsolidated income statement – long form 7.3.1 Unconsolidated income statement – long form Unonsolidated income statement for 2019 - Provided for comparability purposes. (in PLN thousand) Q4 2019 Q3 2019 Q2 2019 Q1 2019 Interest income 1,637,892 1,637,893 1,604,572 1,539,945 Financial assets measured at amortised cost 1,417,881 1,406,941 1,370,776 1,318,215 Financial assets measured at fair value through other 157,155 159,179 167,313 160,422 comprehensive income Financial assets measured at fair value through profit or loss 62,856 71,773 66,483 61,308 Interest expense (270,583) (284,334) (283,220) (272,543) Net interest income 1,367,309 1,353,559 1,321,352 1,267,402 Fee and commission income 651,335 627,550 607,582 567,187 Fee and commission expense (102,954) (98,628) (91,464) (80,335) Net fee and commission income 548,381 528,922 516,118 486,852 Dividend income 44,810 46,018 136,247 64,352 Result on financial assets and liabilities measured at fair value 71,059 16,512 27,306 13,523 through profit or loss Result on fair value hedge accounting 2,010 (1,972) (728) (976) Result on derecognition of financial assets and liabilities not 32,439 19,044 8,259 11,211 measured at fair value through profit or loss Net impairment losses on financial assets and off -balance sheet (198,169) (162,786) (162,011) (101,141) commitments Net other operating income and expenses (4,077) (17,549) 18,748 10,872 Administrative expenses (841,995) (832,297) (917,704) (1,194,266) Personnel expenses (451,255) (436,845) (521,312) (413,845) Other administrative expenses (390,740) (395,452) (396,392) (780,421) Depreciation and amortization (117,332) (112,036) (114,549) (116,951) Gains (losses) on subsidiaries and associates - - - - PROFIT BEFORE INCOME TAX 904,435 837,415 833,038 440,878 Income tax expense (223,503) (187,140) (176,101) (181,555) NET PROFIT 680,932 650,275 656,937 259,323

(*) Other administrative expenses includes tax on certain financial institutions and Bank Guarantee Fund fee.

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Unconsolidated income statement for 2018 - Provided for comparability purposes. (in PLN thousand) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Interest income 1,529,296 1,496,223 1,474,176 1,441,481 Financial assets measured at amortised cost 1,305,362 1,282,419 1,256,661 1,221,630 Financial assets measured at fair value through other 166,530 166,457 177,328 189,529 comprehensive income Financial assets measured at fair value through profit or loss 57,404 47,347 40,187 30,322 Interest expense (267,140) (269,499) (269,251) (266,273) Net interest income 1,262,156 1,226,724 1,204,925 1,175,208 Fee and commission income 620,781 611,712 601,945 558,147 Fee and commission expense (107,092) (93,827) (86,530) (81,877) Net fee and commission income 513,689 517,885 515,415 476,270 Dividend income 160 168 165,609 89,427 Result on financial assets and liabilities measured at fair value 8,505 25,890 14,043 18,272 through profit or loss Result on fair value hedge accounting (2,435) 1,159 662 1,337 Result on derecognition of financial assets and liabilities not 76,031 14,015 26,774 23,832 measured at fair value through profit or loss Net impairment losses on financial assets and off -balance sheet (122,514) (148,340) (112,197) (117,396) commitments Net other operating income and expenses 69,023 40,389 275 12,913 Administrative expenses (844,959) (849,022) (908,643) (1,005,251) Personnel expenses (425,667) (425,856) (492,377) (438,067) Other administrative expenses (419,292) (423,166) (416,266) (567,184) Depreciation and amortization (92,126) (84,141) (82,096) (79,816) Gains (losses) on subsidiaries and associates - - (11,069) - PROFIT BEFORE INCOME TAX 867,530 744,727 813,698 594,796 Income tax expense (207,757) (177,773) (164,558) (160,063) NET PROFIT 659,773 566,954 649,140 434,733

(*) Other administrative expenses includes tax on certain financial institutions and Bank Guarantee Fund fee.

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7.3.2 Unconsolidated statement of comprehensive income Unconsolidated statement of comprehensive income for 2019 (in PLN thousand) Q4 2019 Q3 2019 Q2 2019 Q1 2019 Net profit 680,932 650,275 656,937 259,323 Other comprehensive income - - - - Item that are or may be reclassified subsequently to profit or - - - - loss: Change in fair value of financial assets measured at fair value through other comprehensive income (40,626) 57,091 122,947 (9,323) Profit or loss on fair value measurement (11,725) 71,783 130,057 2,012 Profit or loss reclassification to income statement after (28,901) (14,692) (7,110) (11,335) derecognition Change in fair value of cash flow hedges (76,199) 59,352 27,302 64,768 Tax on items that are or may be reclassified subsequently to profit 22,197 (22,124) (28,548) (10,534) or loss Items that will never be reclassified to profit or loss: - - - - Effects of the revaluation or sale of investments in equity instruments (17,025) (7,779) 16,540 802 designated at fair value through other comprehensive Remeasurements of the defined benefit liabilities (2,665) - - - Tax on items that will never be reclassified to profit or loss 3,741 1,478 (3,143) (152) Other comprehensive income (net of tax) (110,577) 88,018 135,098 45,561 Total comprehensive income 570,355 738,293 792,035 304,884

Unconsolidated statement of comprehensive income for 2018 (in PLN thousand) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Net profit 659,773 566,954 649,140 434,733 Other comprehensive income - - - - Item that are or may be reclassified subsequently to profit or - - - - loss: Change in fair value of financial assets measured at fair value through other comprehensive income 1,354 (42,553) (47,967) 101,638 Profit or loss on fair value measurement 65,887 (28,877) (21,344) 125,492 Profit or loss reclassification to income statement after (64,533) (13,676) (26,623) (23,854) derecognition Change in fair value of cash flow hedges 94,773 (28,960) (3,531) (17,323) Tax on items that are or may be reclassified subsequently to profit (18,264) 13,587 9,785 (16,020) or loss Items that will never be reclassified to profit or loss: - - - - Effects of the revaluation or sale of investments in equity instruments (11,607) 1,281 (13,874) (5,351) designated at fair value through other comprehensive Remeasurements of the defined benefit liabilities 404 - - - Tax on items that will never be reclassified to profit or loss 2,141 (244) 2,636 1,017 Other comprehensive income (net of tax) 68,801 (56,889) (52,951) 63,961 Total comprehensive income 728,574 510,065 596,189 498,694

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7.3.3 Unconsolidated income statement – presentation form Unconsolidated income statement for 2019

(in PLN thousand) Q4 2019 Q3 2019 Q2 2019 Q1 2019 Net interest income 1,367,309 1,353,559 1,321,352 1,267,402 Net fee and commission income 548,381 528,922 516,118 486,852 Dividend income 44,810 46,018 136,247 64,352 Trading result 105,508 33,584 34,837 23,758 Net other operating income and expenses 18,218 14,187 12,632 13,578 Net non-interest income 716,917 622,711 699,834 588,540 Operating income 2,084,226 1,976,270 2,021,186 1,855,942 Operating costs (790,225) (778,224) (863,286) (771,851) Gross operating profit 1,294,001 1,198,046 1,157,900 1,084,091 Net impairment losses on financial assets and off -balance sheet commitments (198,169) (162,786) (162,011) (101,141) Net operating profit 1,095,832 1,035,260 995,889 982,950 Net result on other provisions (26,931) (32,502) (3,442) (4,719) Bank Guarantee Fund fee (20,562) (20,530) (20,544) (390,505) Tax on certain financial institutions (148,540) (145,579) (148,423) (148,861) Net result on investment activities 4,636 766 9,558 2,013 Profit before income tax 904,435 837,415 833,038 440,878 Income tax expense (223,503) (187,140) (176,101) (181,555) Net profit 680,932 650,275 656,937 259,323

Unconsolidated income statement for 2018

(in PLN thousand) Q4 2018 Q3 2018 Q2 2018 Q1 2018 Net interest income 1,262,156 1,226,724 1,204,925 1,175,208 Net fee and commission income 513,689 517,885 515,415 476,270 Dividend income 160 168 165,609 89,427 Trading result 82,101 41,064 41,479 43,441 Net other operating income and expenses 9,000 10,061 11,394 10,752 Net non-interest income 604,950 569,178 733,897 619,890 Operating income 1,867,106 1,795,902 1,938,822 1,795,098 Operating costs (762,266) (761,716) (821,768) (773,213) Gross operating profit 1,104,840 1,034,186 1,117,054 1,021,885 Net impairment losses on financial assets and off -balance sheet (122,514) (148,340) (112,197) (117,396) commitments Net operating profit 982,326 885,846 1,004,857 904,489 Net result on other provisions 37 (303) (13,655) (742) Bank Guarantee Fund fee (30,655) (30,513) (30,378) (173,553) Tax on certain financial institutions (144,164) (140,934) (138,593) (138,301) Net result on investment activities 59,986 30,631 (8,533) 2,903 Profit before income tax 867,530 744,727 813,698 594,796 Income tax expense (207,757) (177,773) (164,558) (160,063) Net profit 659,773 566,954 649,140 434,733

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7.3.4 Reconciliation of income statement – presentation form and long form Unconsolidated income statement for 2019 (in PLN thousand)

INCOME STATEMENT – PRESENTATION FORM'S ITEMS LONG FORM'S ITEMS RECLASSIFFIED TO PRESENTATION FORM 2019 Net interest income Net interest income 5,309 ,622 Net fee and commission income Net fee and commission income 2,080 ,273 Dividend income Dividend income 291 ,427 Trading result 197 ,687 Net result on other financial instruments at fair value through profit 128,400 and loss Result on fair value hedge accounting (1 ,666) (Gains ) losses on derecognition of financial assets and liabilities not 70,953 measured at fair value through profit or loss Net other operating income and expenses 58 ,615 Net other operating income and expenses 7,994 less - (Gains) losses on disposal of property plant and equipment and (16,973) intangible assets less - Net result on other provisions 67 ,594 Net non-interest income 2,628 ,002 Operating income 7,937 ,624 Operating costs (3 ,203 ,586) Personnel expenses (1 ,823 ,257) Other administrative expenses (1 ,963 ,005) less – Bank Guarantee Fund fee 452 ,141 less – Tax on certain financial institutions 591 ,403 Depreciation and amortization (460 ,868) Gross operating profit 4,734 ,038 Net impairment losses on financial assets and off -balance sheet Net impairment losses on loans and off-balance sheet commitments (624,107) commitments Net operating profit 4,109 ,931 Net result on other provisions Net result on other provisions (67 ,594) Bank Guarantee Fund fee Bank Guarantee Fund fee (452 ,141) Tax on certain financial institutions Tax on certain financial institutions (591 ,403) Net result on investment activities 16 ,973 (Gains ) losses on disposal of property plant and equipment and 16,973 intangible assets (Gains) losses on the sale of shares in subsidiaries and associates - Profit before income tax 3,015 ,766 Income tax expense Income tax expense (768 ,299) Net profit for the period Net profit for the period 2,247 ,467

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Unconsolidated income statement for 2018 (in PLN thousand)

INCOME STATEMENT – PRESENTATION FORM'S ITEMS LONG FORM'S ITEMS RECLASSIFFIED TO PRESENTATION FORM 2018 Net interest income Net interest income 4,869 ,013 Net fee and commission income Net fee and commission income 2,023 ,259 Dividend income Dividend income 255 ,364 Trading result 208 ,085 Net result on other financial instruments at fair value through profit 66,710 and loss Result on fair value hedge accounting 723 Gains (losses) on disposal of available for sale financial assets and - held to maturity investments Net other operating income and expenses 41 ,207 Net other operating income and expenses 122 ,600 less - (Gains) losses on disposal of property plant and equipment and (96,056) intangible assets less - Net result on other provisions 14 ,663 Net non-interest income 2,527 ,915 Operating income 7,396 ,928 Operating costs (3 ,118 ,963) Personnel expenses (1 ,781 ,967) Other administrative expenses (1 ,825 ,908) less – Bank Guarantee Fund fee 265 ,099 less – tax on certain financial institution 561 ,992 Depreciation and amortization (338 ,179) Gross operating profit 4,277 ,965 Net impairment losses on financial assets and off -balance sheet Net impairment losses on loans and off-balance sheet commitments (500,447) commitments Net operating profit 3,777 ,518 Net result on other provisions Net result on other provisions (14 ,663) Bank Guarantee Fund fee Bank Guarantee Fund fee (265 ,099) Tax on certain financial institution Tax on certain financial institution (561 ,992) Net result on investment activities 84 ,987 Gains ( losses) on disposal of property . plant and equipment and 96,056 intangible assets. Gains (losses) on disposal of subsidiaries and associates (11 ,069) Profit before income tax 3,020 ,751 Income tax expense Income tax expense (710 ,151) Net profit for the period Net profit for the period 2,310 ,600

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8 Other Information

Information required pursuant to Art. 111a of the Banking Law Bank Pekao S.A. is a universal commercial bank providing a full range of banking services to individual and institutional clients in Poland. Bank Pekao S.A. Group includes financial institutions operating in banking, asset management, pension funds, brokerage services, transactional advisory, leasing and factoring markets. The Bank and all subsidiaries of the Bank, within a consolidated basis under article 4, section 1, point 48 of the Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms, run its activities on territory of Poland. As at the end of December 2019, the number of full-time jobs in the Bank was 13,648 compared to 14,270 as at the end of 2018. In 2019, the Group’s operating income amounted to PLN 7,937.6 million, and was higher by PLN 540.7 million, i.e. 7.3% in comparison 2018. Profit before tax of Bank Pekao S.A. in 2019 amounted to PLN 3,015.8 million and was lower by PLN 5.0 million, i.e. 0.2% in comparison to 2018. Income tax expense in 2019 amounted to PLN 768.3 million vs. PLN 710.2 million in 2018 and was higher by 8.2%. As at the end of December 2019, the return on assets (ROA) of the Group was 1.2% vs. 1.3% at the end of December 2018. In 2019, the Bank do not conclude any agreements according to article 141t, section 1 of the Banking Law Act. Management Board position regarding the possibility of achieving previously published forecasts The Bank has not published the forecast of the financial results for 2019.

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Management Board remunerations The amount of remunerations or benefits (in cash, payments in kind or in any form) paid or due to the Management Board Members in 2019. (in PLN thousand) VARIABLE NAME PERIOD BASE SALARY OTHER BENEFITS (**) REMUNERATION (*) Marek Lusztyn 01.01.2019 - 31.12.2019 885 381 680 Michał Krupiński 01.01.2019 - 29.11.2019 837 1,475 1,417 Marcin Gadomski 29.11.2019 - 31.12.2019 78 0 0 Tomasz Kubiak 01.01.2019 - 31.12.2019 882 519 493 Michał Lehmann 01.01.2019 - 29.11.2019 809 383 576 Grzegorz Olszewski 01.04.2019 - 31.12.2019 593 0 25 Tomasz Styczyński 01.01.2019 - 31.12.2019 882 396 650 Marek Tomczuk 01.01.2019 - 31.12.2019 882 728 689 Piotr Wetmański 07.03.2019 - 29.11.2019 581 100 79 Magdalena Zmitrowicz 01.01.2019 - 31.12.2019 882 151 175 (*) The variable remuneration includes cash bonuses paid in 2019 for the 2017 and 2018 years resulting from the Variable Compensation System for Management. (**) Other benefits include: severance pay for termination of employment, insurance policies, medical care and others. The present Members of the Bank's Management Board and former Members of the Bank's Management Board, who held the positions during 2019 did not exercise the rights from phantom shares, which will be settled in subsequent years in accordance with the adopted rules. The retaining part of the variable remuneration in phantom shares of present Members of the Bank's Management Board and former Members of the Bank's Management Board, who held the positions in the Management Board in 2019 equals 31,484 shares. The value of this part of the variable remuneration as at December 31, 2019 amounts to 3,163 thousand PLN at the Bank Pekao share price as at December 30, 2019 amounting to PLN 100.45. The present Members of the Bank's Management Board and former Members of the Bank's Management Board, who held the position in the Management Board during 2019, did not receive any remuneration or have no receivables in this respect from the Bank's subsidiaries and associates. Former Members of the Bank's Management Board remuneration (in PLN thousand) VARIABLE NAME OTHER BENEFITS (*) REMUNERATION Diego Biondo 601 - Luigi Lovaglio 5,263 3,690 Adam Niewiński 459 - Grzegorz Piwowar 1,277 - Roksana Ciurysek Gedir 283 540 Andrzej Kopyrski 1,536 1,012 Stefano Santini 15 - Marian Ważyński 478 - (*) other benefits include equivalents for unused vacation, severance pay, compensation for non-competition agreement.

The part of the variable remuneration in phantom shares due to former Members of the Bank's Management Board, who held the position of members of the Bank's Management Board before 01/01/2019, remaining in retention equals 52,421 shares. The value of this part of the variable remuneration as at December 31, 2019 is 5,266 thousand PLN according to the Bank Pekao share price of December 30, amounting to PLN 100.45.

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Report on the activities of Bank Pekao S.A. for the year 2019

Supervisory Board remunerations The amount of remunerations or benefits (in cash, payments in kind or in any form) paid or due to the Supervisory Board Members in 2019: (in PLN thousand)

PERIOD TOTAL Paweł Surówka 01.01.2019 - 31.12.2019 0 Sabina Bigos-Jaworowska 01.01.2019 - 31.12.2019 167 Joanna Dynysiuk (maiden name Błaszczyk) 01.01.2019 - 31.12.2019 183 Justyna Głębikowska-Michalak 01.01.2019 - 31.12.2019 183 Grzegorz Janas 01.01.2019 - 31.12.2019 0 Stanisław Kaczoruk 01.01.2019 - 31.12.2019 183 Michał Kaszyński 01.01.2019 - 31.12.2019 167 Marian Majcher 01.01.2019 - 31.12.2019 167 Paweł Stopczyński 01.01.2019 - 31.12.2019 0 In 2019, the Supervisory Board Members did not receive nor are due any compensation from subsidiaries and associated entities of Bank Pekao S.A. The Incentive Programs In 2019, was increased number of managers covered by the Incentive System based on the valuation of phantom shares which basis are Bank Pekao S.A. shares listed on the WSE. Their realization is postponed up to four years, and the population already includes all strategic managerial positions. Considering the above, in 2019 no additional Loyalty Program, based on a financial instrument with an extended payment period, was launched.

Shares in the Bank and related entities held by the Bank's Directors According to information available to the Bank, as at the date of submitting of Report on the activities of Bank Pekao S.A. Group for 2019 and as at the date of submitting of Report on the activities of Bank Pekao S.A. Group for the three quarters 2019, the Members of the Bank’s management and supervisory bodies did not held shares of Bank Pekao S.A. Information regarding contracts for post termination benefits The Following Members of the Management Board: Mr. Marek Lusztyn – Vice-president of the Management Board leading the Management Board, Mr. Tomasz Styczyński - Vice-president of the Management Board, Mr. Marcin Gadomski - Vice- president of the Management Board, Mr. Tomasz Kubiak - Vice-president of the Management Board, Mr. Marek Tomczuk - Vice-president of the Management Board, Mrs. Magdalena Zmitrowicz - Vice-president of the Management Board, Mr. Grzegorz Olszewski - Member of the Management Board have concluded non-competition agreements with the Bank, which define the rights and obligations of agreement parties in the scope covered by non-competition agreements during and after the employment period. Members of the Management Board who resigned and stopped performing their functions from November 29, 2019 were also covered by non-competition agreements and these agreements are being implemented. Liabilities due to pensions for former supervisors and managers In 2019, there were no liabilities due to pension and similar benefits for former managers, supervisors or former members of the administrative authorities and liabilities incurred in relation to these pensions occurred.

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Report on the activities of Bank Pekao S.A. for the year 2019

Agreements with companies entitled to auditing of financial reports On the basis of the agreement concluded on July 24, 2018, audit company KPMG Audyt sp. z o.o. Sp.k. is the company appointed to audit and review the financial statements of Bank Pekao S.A. and Bank Pekao S.A. Group for the years 2018 – 2020. Audit remuneration for services of Bank Pekao S.A. is presented in the tale below. (in PLN thousand) 2019 2018 Fee for the audit of annual financial statements 1,788 1,788 Fee for other attestation services, including review of financial statements 860 820 The amounts above do not include value added tax (VAT). Average interest rates in Bank Pekao S.A. in 2019 The average nominal interest rates for the basic types of PLN deposits for non-financial sector residents:

PLN retail deposits 0.7% p.a. PLN corporate clients deposits 0.6% p.a.

The average nominal interest rates for the PLN loans for non-financial sector residents:

Total retail loans 4.4% p.a. Mortgage 3,5% p.a. Consumption 7,9% p.a. Other 5,9% p.a. Corporate loans 3,2% p.a.

Number and value of titles of execution and value of collaterals Bank Pekao S.A. has established specific policy with regard to collateral accepted to secure loans and guarantees. This policy is reflected under internal rules and regulations in the Bank. The type of collateral and its value are carefully analyzed and chosen regarding the particular risk of the secured transaction. The Bank obeys the rule, according to which the value of collateral should relate directly to the value of secured liability, that is cash provided by the Bank to a client (capital or the amount of off-balance sheet commitments granted by the Bank) together with extraneous amounts due, for example, interest or commissions. In order to hedge risk related to lending activities the Bank accepts legal collateral under the Civil Code, the law on bills of exchange or resulting from the habits adopted in domestic or foreign trade, i.e. bank guarantees, guarantee under the Civil Code, blank of promissory notes, aval, transfer of debts, mortgages, registered pledges, pledges, assignment as collateral, transfer of assets in bank account, blockade assets on client’s account. For corporate clients, the total value of the collateral for impaired transactions as at December 31, 2019 amounted to PLN 1,902.0 million. For retail clients, the total value of the collateral for impaired transactions as at December 31, 2018 amounted to PLN 816.9 million. Pending litigations Information on significant legal proceedings pending before courts, arbitration bodies or public administration authorities in respect of liabilities and receivables of the Bank and its subsidiaries is included in Note 47 to the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019.

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Report on the activities of Bank Pekao S.A. for the year 2019

Information on significant agreements In 2019, there have been no significant agreements concluded by the Bank, in particular the Bank has not concluded material agreements with central bank or the competent supervision authorities. Information on derivative financial instruments and hedge accounting Information on derivative financial instruments and hedge accounting is included in Note 26 and 28 to the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019. Related party transactions In 2019, the Bank and its subsidiaries have not concluded any significant transactions (single or aggregate) with related entities other than those executed on arm’s length. In 2019, the Bank and its subsidiaries did not provide any sureties in respect of loans or advances or did not provide any guarantees to an entity or a subsidiary of such entity, which the total value would be significant. Detailed information on related party transactions is included in Note 51 to the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019. Accounting principles adopted in the preparation of the report Accounting principles adopted in the preparation of the report are described in Note 4 to the Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019. Seasonality or cyclical nature of the Bank’s activity The demand for the financial services offered by the Bank is stable with no material impact of seasonal changes. Due to the nature of the Bank’s activity, it is not subject to seasonal or cyclical changes. Issuance, redemption and repayment of debt securities Structured Certificates of Deposit Structured Certificates of Deposit are investment products for the Bank’s clients that form an alternative to traditional banks’ deposits. The total value of the Bank’s liabilities relating to these products amounted to PLN 831.3 (principal value) as at the end of December 2019. There is 18 issuances of Structured Certificates of Deposit open in PLN with the maximum maturity date on August 16, 2021. The liabilities with the maturity date in 2020 and 2021 accounts for 93.3% and 6.7% of its total value respectively. Certificates of Deposit Certificates of Deposit are investment products denominated in PLN that guarantee 100% protection of invested funds also in case of termination before redemption date. The total value of the Bank’s liabilities under these products amounted to PLN 767.0 million (principal value) as at the end of September 2019. There are 7 issuances of Certificates of Deposit. The liabilities with the maturity dates up to 3 months and up to 6 months represent 40.4% and 59.6% of its total value respectively. Subordinated bonds On 30 October 2017, the Bank issued 10 years subordinated bonds with a total nominal value of PLN 1.25 billion. The funds from the issue were designated – after receiving the approval of the Polish Financial Supervision Authority on 21 December 2017 – to increase the Bank's supplementary capital, pursuant to art. 127 para. 2 point 2 of the Banking Law and art. 63 of Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms. The bonds were introduced to trading on the ASO Catalyst market. On 15 October 2018, the Bank issued 10 years subordinated bonds with a total nominal value of PLN 0.55 billion. The funds from the issue were designated – after receiving the approval of the Polish Financial Supervision Authority on 16 November 2018 – to increase the Bank's supplementary capital, pursuant to art. 127 para. 2 point 2 of the Banking Law and art. 63 of Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms. The bonds were introduced to trading on the ASO Catalyst market.

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Report on the activities of Bank Pekao S.A. for the year 2019

On 15 October 2018, the Bank issued 15 years subordinated bonds with a total nominal value of PLN 0.20 billion. The funds from the issue were designated – after receiving the approval of the Polish Financial Supervision Authority on 18 October 2018 – to increase the Bank's supplementary capital, pursuant to art. 127 para. 2 point 2 of the Banking Law and art. 63 of Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms. The bonds were introduced to trading on the ASO Catalyst market. On 4 June 2019, the Bank issued 12 years subordinated bonds with a total nominal value of PLN 0.35 billion. The funds from the issue were designated – after receiving the approval of the Polish Financial Supervision Authority on 8 July 2019 – to increase the Bank's supplementary capital, pursuant to art. 127 para. 2 point 2 of the Banking Law and art. 63 of Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms. The bonds were introduced to trading on the ASO Catalyst market. On 4 December 2019, the Bank issued 12 years subordinated bonds with a total nominal value of PLN 0.40 billion. The funds from the issue were designated – after receiving the approval of the Polish Financial Supervision Authority on 10 December 2019 – to increase the Bank's supplementary capital, pursuant to art. 127 para. 2 point 2 of the Banking Law and art. 63 of Regulation No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms. The bonds were introduced to trading on the ASO Catalyst market. Subsequent events Intended collective redundancies On 20 February 2020, in accordance with the Act of 13 March 2003 on special rules of terminating employment contracts for reasons not attributable to the employees (unified text Journal of Laws 2018, position 1969), adopted a resolution on the intended collective redundancies and the start of the consultation procedure for collective redundancies. The intention of the Bank is to terminate employment contracts with up to 1,200 employees and amend terms and conditions of employment with up to 1,350 employees, between 12 March 2020 and 31 October 2020. On 20 February 2020, the Bank informed company-level trade unions about the reason for the intended collective redundancies and asked them to join the consultation process. In addition, the Bank informed the labour office of the intended collective redundancies at the Bank. The Bank will publish another announcement on collective redundancies on completion of the consultations with the trade unions, as required by applicable laws, which will include information about the estimated provision to be raised for restructuring of employment at the Bank, which will be fully charged to the Bank's financial results. The final amount of the provision and the impact of the employment restructuring on the Bank's financial performance will be disclosed in the financial statements.

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Report on the activities of Bank Pekao S.A. for the year 2019

9 Prospects for Development

9.1 Factors which will affect the results of the Group The activity of Bank Pekao S.A. and the Group’s companies is in majority conducted on the Polish territory, hence the Group’s performance will be mainly affected by economic situation in the country and international events that have influence on domestic economy. For 2020, Poland's economic growth is projected to slow further to 3.4%, from 5.1% in 2018 and 4.0% (first estimate) in 2019. This is mainly due to the weaker economic situation in the global economy (where, in addition, a negative impact of a new wave of tensions related to geopolitical factors cannot be ruled out). The scale of slowdown in Poland will be limited by still solid private consumption (thanks to continued growth of revenues and increased social transfers). At the same time, however, private investment is expected to increase at a lower rate due to weaker growth of foreign demand and exports and increased uncertainty. The deterioration of the macroeconomic environment perceived by consumers and businesses, as well as the potential volatility of financial markets due to global tensions, will affect the operating conditions of the banking sector, including the dynamics of business volumes and financial performance of banks. Monetary policy is an important factor influencing banks' performance. Although a possible longer period of elevated inflation could again raise discussions about the rationale for an interest rate hike, this is still a less likely scenario in the current local and global context, and the prevailing view remains that interest rates are to remain unchanged over the coming year. Tax and regulatory environment invariably plays key role for banks. In particular, this includes tax on certain financial institutions, high capital requirements, growing contributions to Bank Guarantee Fund (BFG), costs of further adjustment to a number of regulatory solutions (MIFID II, RODO, PSD II, MREL, among others), as well as introduction in Poland of cap on asset management fees. Maintained strict tax and regulatory environment may constrain banks’ credit expansion and impact their financial results. In addition to institutional factors mentioned above, the issue of foreign currency mortgages is one of the most important right now. Considering no systemic solution in this matter, the banking system will be most affected by court decisions in individual cases. In this context, the ruling of the EU Court of Justice (CJEU) from 3 October 2019 is particularly important, as it may lead to a higher number of borrowers seeking judicial resolution. This may have a strong negative impact on the performance of banks, especially those with a large portfolio of such loans. According to most estimates, the total costs for the sector may reach several dozen billion zlotys, but they are difficult to estimate and will be spread over time. Much will depend on, among others, the actual number of lawsuits (how many borrowers will decide to take legal action), the interpretation of national courts in individual cases (in relation to the opinion of the CJEU), the reactions of national supervisory institutions or the actions of the banks themselves. It cannot be excluded that the issue of loans in CHF will find a final solution on the statutory level.The Bank will monitor the impact of the CJEU judgment on the direction of decisions taken by Polish courts, as well as market practice and behavior of borrowers, and will assess the probability of cash outflows in relation to the mortgage loans in question. However, the impact may be indirect in case of potential financial problems of some smaller institutions with a particularly large exposure to the discussed risk. The growth rate of banking sector deposits in 2020 should remain robust. As far as households are concerned, the pace will still be high, although it may weaken due to high base effect, as well as a slightly less favourable economic environment and slower wage growth. Corporate deposits should maintain momentum with still strong domestic demand and the resulting high turnover. The loans of banking sector growth is expected to slow down moderately, reflecting a somewhat weaker macroeconomic outlook. In particular, in a subdued macroeconomic environment it will be difficult to increase corporate lending activity, while in the case of the retail segment, the already mature phase of the housing market cycle (mortgages) and growing market saturation for consumer loans (with a slightly more subdued mood) will also have an impact.

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Report on the activities of Bank Pekao S.A. for the year 2019

9.2 Strategic directions and business priorities In accordance with the adopted strategy for the years 2018-2020 „Strength of the Polish Bison”, the Bank intends to continue its activities leading to achieving the position of profitability leader based on building lasting business relationships and improving operational efficiency. The strategic priorities of the Bank in 2020 will remain: intelligent growth, building long-term customer relationships based on an integrated service model, digital and operational transformation that will strengthen the position of one of the most recognizable banks in Poland thanks to the professionalism of operation and creating customer value. Key directions of the Bank's development outlined in the strategy translate into clearly defined business priorities: − Leader in smart growth – the Bank is consistently increasing the dynamics of its organic growth to date and constantly improves its profitability, focusing on the most profitable and prospective business segments as well as strengthening acquisition activities and systematically developing the product offer. The goal is a two-digit dynamics of income growth in business divisions: retail and private banking, banking of Small and Medium Enterprises and Corporate Banking. Additional support for these activities is the implementation of income and cost synergies resulting from the developed cooperation within the PZU capital group, − Expert in efficiency and quality – the Bank undertakes numerous activities aimed at continuous improvement of process efficiency, cost discipline and service quality. They are implemented both in traditional sales channels (e.g. optimization of operational processes, sales orientation on coherent financial goals, implementation of a new model and format of branches), as well as in constantly developed digital channels. The improvement of cost effectiveness is also implemented through the centralization of internal processes and their progressive automation and robotization, − Integrated risk management expert – the Bank, taking advantage of its strong position, continues to develop this area, which is crucial from the point of view of business transformation and safe growth. These activities are focused primarily in the area of risk modeling and management and active cooperation of risk with business aimed at optimizing credit processes, − Employer of the best talent – the continuous development of key competences and effective cooperation within the organization is extremely important for the Bank. Continuing the recruitment of talent and constant development of experts in key areas such as data analytics, technology and IT, sales, customer service, the Bank strengthens its image as a modern institution and employer for the best, which offers an attractive level of remuneration related to the results achieved and unique development opportunities. Aspirations outlined in the strategy are reflected by its financial goals for 2020: − increase in commercial revenue > 10% year on year, − cost-income ratio at the level of efficiency leaders, i.e. ~40%, − risk costs at one of the lowest levels in the sector, i.e. ~50 bps, − one of the highest profitability ratios in the Polish banking sector: RoE of ~11.5% (+/- 0.5 p.p.), − strong capital position, i.e. Tier 1 > 14.5%. The Bank focuses on organic growth and implementation of the adopted strategy, but also monitors consolidation trends on the Polish and European market, which may affect its competitive position and possibilities of supporting the implementation of the Bank's strategy through inorganic growth. In 2020, the strategy „Strength of the Polish Bison” developed for the years 2018-2020 ends, therefore the Bank will start work on a new strategy covering the time horizon of the next few years.

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Report on the activities of Bank Pekao S.A. for the year 2019

Strategy execution in 2019 As part of the strategy implementation, a number of strategic initiatives were developed and implemented to achieve the objectives while fully utilizing the potential of the identified development levers. Thanks to the activities that supported the current operational activity of the Bank, dynamic business development as well as the improvement of financial results and performance indicators took place in 2019. Bank Pekao S.A. consistently implements strategic assumptions in terms of all business priorities set. Leader in smart growth Retail and Private Banking Due to the scale and growth potential, Retail Banking has been a priority area for the development of the Bank. The strategic activities carried out in 2019 were primarily aimed at: a significant and lasting acceleration of client acquisition, expansion in consumer lending and mortgage lending, profitability growth through smart pricing management, deepening relationships with clients through active cross-selling supported by improved investment, savings and insurance product offer, as well as faster development of the prospective business client segment (micro companies). These objectives were implemented using the potential of customers acquisition in the Internet channel applying the latest biometrics solutions, automating the credit process for cash loans and strengthening cooperation with the PZU Group in the area of insurance and investment products. Consistent implementation of the strategy translated into an increase of income in the Retail and Private Banking area in 2019 by 12% year on year. In 2019, the Bank focused strongly on strengthening acquisition activities, based on a simplified current account (Konto Przekorzystne) and payment card (including promoted Karta Rewolucyjna) offer, effective marketing campaigns and streamlined sales processes in all distribution channels. These actions were reflected in the record sales results of new accounts, which in the whole year reached the level assumed in the strategy of 455 thousand, ca. 65% higher than in 2017- and higher by 12% than in 2018. The sale of Konto Przekorzystne and Karta Rewolucyjna guaranteeing low rates in payments abroad was supported by marketing campaigns conducted on television, cinemas, public transport, social media and the Internet. Bank strengthens its leading position among banks focused on young customers. The largest growth in the number of clients occurred in the group of young people aged 13-17. In 2019, the number of newly acquired customers aged 13-17 was 60% higher compared to 2018 and the increase in the number of acquired customers up to 26 years old amounted to 26% year on year. In 2019, the Bank consistently continued its efforts to build a leading position on the consumer goods financing market. Sales of cash loans in 2019 amounted to PLN 5.1 billion and the portfolio of cash loans increased by 6.7% year on year to the level of PLN 13.2 billion. The sale of cash loans was supported by a competitive offer, individual loan offers using CRM tools and a gradual increase in the availability of credit offers as part of the „click processes”. In addition, in order to strengthen the sales of consumer loans, the Bank undertook a number of actions to increase the commercial efficiency of the sales network, including a new incentive system and new sales tools. The Bank also consistently developed the sale of cash loans in digital channels, which translated into an increase in the share of cash loans sales in remote channels (as % of all cash loans granted) to the level of 40% in the fourth quarter of 2019 compared to 32% in the fourth quarter of 2018.

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Report on the activities of Bank Pekao S.A. for the year 2019

The Bank adjusts the mortgage loan offer to the changing market conditions on a current basis and consistently concentrates its activities on optimizing the process of granting and servicing housing loans which translated into the sale of mortgage loans in the amount of PLN 9.7 billion in 2019 and growth of the loan portfolio by 9.8% year on year. Bank Pekao S.A. consistently expanded the offer of insurance, investment and savings products. These activities contributed to a dynamic increase in net sales of investment products by 20% and a increase in cross-selling of insurance products (CPI for mortgage loans increased to over 72% in 2019 and CPI for cash loans from 33% in 2018 to over 38% in 2019). The Business Customer segment is one of the most important and promising segments for the Bank. As part of the expansion in this area, the Bank implemented a number of activities increasing the attractiveness of the offer in 2019 (including e.g. a new offer of payment terminals, a selfie account and the offer „PLN 600 for a good start with Pekao”) and increasing the effectiveness of sales through the optimization of service processes. As a result of these activities, the loan volume and income in this area increased 7% and 6.4% year on year respectively, and the number of new clients increased by 46% year on year. SME Banking Implementation of the strategy in the SME Banking segment focused on three major areas: strengthening acquisition and cross-sell, development of the product offer, as well as expansion on the market of SME loans. In 2019, the Bank carried out numerous activities aimed at intensifying sales and relationships with existing customers, which included in particular: development of the new service model based on mobile advisors, remote channels and product specialists, enhancement of employee competences through acquisition of high-class specialists as well as a number of initiatives facilitating acquisition, which resulted in a significant increase in the number of newly acquired clients, i.e. by 18% year on year, as well as a double-digit increase in income (21% year on year) from strategic cross-selling products, such as treasury, leasing, factoring and cash management. The Bank continued the implementation of projects aimed at increasing customer satisfaction through further improvement and optimization of key processes, products and services. In the credit area, the processes related to obtaining financing by clients were simplified and accelerated. The offer for SME clients was also extended to include products that were previously dedicated only to clients of the corporate segment. A new product program has been implemented for investors undertaking small and medium investment projects in the commercial real estate segment. The above-mentioned activities were reflected in the double-digit increase in revenues of the SME Banking segment, i.e. by 11% year on year and average revenues per SME client (+18% year on year). In 2019, the Bank was also one of the growth leaders on the SME loan market, an increase in volume by 11% year on year. Corporate and Investment Banking Bank Pekao S.A. as a leading corporate bank in Poland, in 2019 undertook a number of initiatives aimed at strengthening customer relations, development of the offer for clients and enhancing profitability by increasing the share of non-credit income. Dedicated activities supported by product and sector specialists were focused on increasing sales of strategic cross- selling products such as leasing and factoring as well as transactional banking products. These activities contributed to an increase in the share of non-credit income in the segment's total income by 36 bps compared to 2018.

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Report on the activities of Bank Pekao S.A. for the year 2019

In the medium-sized corporation segment, due to intensified sales activities, an attractive product offer and numerous process improvements, a dynamic increase in the volume of loans by 18,5% year on year as well as an increase in the number of acquired clients by 15% year on year was achieved in 2019. In 2019, the Bank took a number of actions to improve the efficiency of the commercial sales network and product price management, and introduced new tools for planning acquisitions in the sales network. As a result of the initiatives taken, the commercial revenue of corporate banking increased in 2019 by 12.3% year on year. The bank also focuses on developing areas such as investment and international banking, dedicating this offer to medium- sized corporations. The development of foreign banking was supported by a unique offer of foreign trade financing and closer cooperation with institutions supporting exporters. Expert in efficiency and quality In 2019, in order to increase the Bank's business and cost effectiveness, and improve the quality of services, a number of strategic projects were conducted. In order to meet customer expectations, the digital transformation process was continued, including over 200 technologically advanced initiatives focused on sales development and improvement of service quality in remote channels, automation and robotization of processes as well as enriching the offer with the latest digital services. Innovation and digital transformation is one of the strategic priorities, the Bank has consistently developed the Innovation Laboratory, which aims to create innovative concepts in interdisciplinary teams of Bank employees and in cooperation with startups and fintechs. In 2019. The bank has made it possible for the customer to open an account online on a computer or smartphone. As the first in Poland, the Bank made available the identity verification process based on facial biometrics. The service is available online for 24 h/7 days. In addition, the Bank has released a new version of the Pekao24 electronic banking platform for retail customers. The bank is also working on the further development of the PeoPay mobile application, and is consistently improving digital solutions dedicated to corporate clients. The Bank's activities aimed at achieving the position of efficiency and quality expert on the market have been recognized by the market. In the „Newsweek's Friendly Bank 2019” ranking, the Bank came first in the „Mortgage Banking” category. In addition, the Bank’s Contact Center Employees from the Direct Banking Center won in three out of eight categories in the „Telemarketer of the Year” competition organized by the Polish Marketing Association SMB. Call Center employees received statuettes in three categories: Help Desk for clients, External Help Desk and video chat. Along with the development of remote channels, a project is being implemented to increase the efficiency of the traditional retail network. In the area of corporate banking, one of the key initiatives is a project focused on effective client value management, based on a better understanding of the potential and needs of customers, increasing the efficiency of the sales network through digitization and automation as well as optimization of key processes and activities of network employees. Strategic initiatives also include a project to increase the efficiency of central functions, including the optimization of administrative costs on the one hand, and optimization of processes and reduction of bureaucracy at the Bank's Head Office on the other. As part of activities aimed at increasing operational efficiency by optimizing the scale of employment, the Bank's Management Board decided to launch collective redundancies. This initiative was accompanied by activities aimed at simplifying the management structure, i.a. by reducing the number of managerial positions. The process of collective redundancies has been agreed and approved by all trade union organizations. Actions taken have enabled further business expansion and improved cost efficiency. Integrated risk management expert In 2019, the Bank continued to develop its competence in risk management and undertook activities related to the optimization of credit processes in all business segments by simplifying procedures and implementing modern tools to streamline processes, including the implementation of automatic tools supporting credit decisions in the cash loan process. At the end of 2019, the CoR ratio was 0.41% and was higher by 5 bps y/y excluding provision for legal risk regarding foreign currency mortgage loans in CHF. As a risk management leader, the Bank maintained the cost of risk at one of the lowest levels in the sector.

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Employer of the best talent The activities undertaken in 2019 were focused on supporting the transformation process and aimed at building a positive image of the Bank as an employer both inside and outside the organization. Organized recruitment and image campaigns in social media, meetings and recruitment conferences, as well as participation in industry job fairs, were designed in order to attract top-class specialists. In 2019, the Bank has implemented a new recruitment system, has introduced an employee referral program in selected areas, and has improved the onboarding process. As part of supporting the managerial staff of the Bank, a number of initiatives were carried out to support the development of key managerial competences. The Bank continued cooperation with academic centers in Poland, among others with the University of Warsaw, Warsaw School of Economics, Warsaw University of Technology and also with foreign centers, e.g. London School of Economics. In 2019, the Bank organized an internship program for students and graduates in various organizational units of the Bank - Akademia Żubra and Banking Champions. The number of participants in 2019 was 28% higher than in 2018. Business priorities for 2020 In 2020, the Bank will consistently implement the strategy for 2018-2020 „Strength of the Polish Bison”. The Bank's priority will be to focus on implementing key strategic projects such as: transformation of the retail network, increase in corporate banking profitability and improvement of credit processes. The bank will also continue the successive process of digital transformation, focusing on improving the quality of customer service, and on further processes optimization and robotization. In order to increase the efficiency of managing key areas and strengthen activities aimed at achieving strategic goals, in the first quarter of 2020 changes were made to the organizational structure of the Bank. Due to the fact that one of the Bank's priorities is computerization, digitization and improvement of banking processes, the Technology and Operations Division was created. In addition, the Corporate Services Division was created, which aims to improve the quality and efficiency of internal bank processes, the Private Banking and Investment Products Division was created, which aims to strengthen the bank's position in the Private Banking segment and the Strategy Division was transformed into the Strategy and Transformation Division, which is responsible for coordinating implementation strategic initiatives and projects, synchronization of key changes as well as constant monitoring of market and competition trends along with the development of adequate actions at the strategy level. Initiatives initiated in 2018-2019 will be continued. The Bank will dynamically develop customer acquisition, expansion in the area of consumer loans, as well as a range of products dedicated to the retail segment client. These goals will be implemented through, among others utilizing the potential of customer acquisition in the Internet and mobile channel using the latest biometrics solutions and the development of mobile banking applications, optimization of credit processes, improvement of sales network efficiency and strengthening of cooperation with the PZU Group in the area of insurance and investment products. In the SME segment, activities will be aimed at intensifying customer acquisition and strengthening relationships with existing customers through a wide range of products. These activities will be supported by innovative solutions, a unique service model and a systematic approach to customer satisfaction management. Activities in the corporate segment will focus on further expansion in the medium-sized corporations segment and increase in non-credit income (in particular on the increase in sales of strategic cross-selling products). In addition, the Bank intends to strengthen the effectiveness of the sales network by implementing modern tools and new sales methods for network employees. Bank being focused on active supporting the development of Polish corporations, it will continue to implement a systematic solution in the field of sectoral approach, advanced data analytics and will further improve the quality of advisory offered by the Bank's employees. The implementation of the assumed actions will facilitate complete utilisation of the Bank's competitive advantages in 2020 and achieve the financial aspirations indicated in the Strategy.

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10 Representations of the Bank’s Management Board

The Management Board of Bank Pekao S.A. declares to the best of its knowledge that:

− Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019 and comparative figures have been prepared in accordance with the binding accounting policies and that they reflect in a true, fair and clear manner Bank Pekao S.A. financial position and their results,

− Report on the activities of Bank Pekao S.A. for the year 2019 provides the true picture of Bank Pekao S.A. development, achievements and situation, including the main threats and risks. Acting on the basis of art. 66 par. 4 of the Act on accounting of 29 September 1994 and § 13 point 17 of the Statute of the Bank, the Ordinary General Meeting of June 21, 2018 selected KPMG Audyt Sp.z o.o. Sp.k. as an audit firm to audit and review the unconsolidated financial statements of Bank Polska Kasa Opieki Spółka Akcyjna and consolidated financial statements of the Capital Group of Bank Polska Kasa Opieki Spółka Akcyjna for the years 2018-2020. The Management Board of Bank Pekao S.A. declares that the registered audit company performing the review of Unconsolidated Financial Statements of Bank Pekao S.A. for the period ended on 31 December 2019 has been selected in line with the binding legal regulations. The company and the registered auditors performing the review meet the requirements indispensable for issuing an objective and independent report on the annual consolidated financial statement, in line with the binding provisions of the law and professional standards. As a public interest entity, the Bank implemented, based on the resolutions of the Supervisory Board of the Bank, the policies and procedures set out in Article 130 para. 1 item 5-7 of the Act of 11 May 2017 on statutory auditors, audit firms and public supervision (Journal of Laws of 2017, item 1089, hereinafter the "Act"). In order to meet the requirements of the Act, the following documents have been issued for use: − The policy of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements,

− The procedure of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements,

− The policy of carrying out the permitted non-audit services by the audit firm conducting the audit, by entities related to this audit firm and by any member of the network to which the audit firm belongs. Maximum duration of continued duration of statutory audits, carried out by the same audit firm or audit firm associated with this audit firm or any member of the network operating in the European Union countries to which these audit firms belong, must not exceed 5 years. This period also applies to the key statutory auditor. After the maximum duration of the order, the Bank cannot commission a statutory audit to the audit firm or any entity from its network operating within the European Union for the next 4 years, and in the case of a key statutory auditor after at least 3 years from the end of the last statutory audit.

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11 Statement of Bank Polska Kasa Opieki Spółka Akcyjna on application of Corporate Governance Standards in 2019

According to §70 item 6 point 5 of the ordinance of Minister of Finance dated March 29, 2018 on current and periodic information published by issuers of securities and the conditions for recognition as equivalent the information required by the laws of a non-member state 5 (hereinafter referred to as “the ordinance of the Minister of Finance dated March 29, 2018”), Bank Polska Kasa Opieki Spółka Akcyjna (hereinafter referred to as the “Bank”) states that it falls within the following set of corporate governance rules, including standards that issuer applies voluntarily and corporate governance practices used by issuer beyond the requirements of national law.6 Corporate governance rules applied in the Bank i.e. a system of regulations and procedures defining guidelines for the activities of the Bank’s governing bodies, including their relations with entities interested in the Bank’s activities (stakeholders) result from generally applicable law, especially from the Commercial Companies Code, the Banking Law and capital market regulations, as well as the rules laid down in: Code of Best Practice for WSE Listed Companies 2016, Corporate Governance Rules for the Supervised Institutions issued by the Financial Supervision Authority on July 22, 2014 and Code of Banking Ethics of Polish Bank Association. With the exception of the matters presented below in 2019, the Bank applied corporate governance rules laid down in the Code of Best Practice for WSE Listed Companies 20167 (hereinafter referred to as “Best Practice”) set by WSE Supervisory Board’s Resolution No. 26/1413/2015 of October 13, 2015. The Bank partly applied the recommendation No. VI.R.3 and the detailed principle No. II.Z.7 of the Best Practice, regarding the tasks and functioning of committees operating on the supervisory board, according to which the Bank should apply the provisions of Annex I to the Commission Recommendation 2005/162 / EC of 15 February 2005 on the role of non-executive directors or supervisory directors of listed companies and on the committees of the (supervisory) board (hereinafter referred to as “EC Recommendation") 8. Bank did not apply the EC Recommendation concerning composition of Nomination and Remuneration Committee due to the necessity of providing consistent remuneration standards for management board members and key managers within the group. In addition, in 2019 Bank also partially applied Recommendation No. VI.R.1 of "Best Practice" regarding inclusion in remuneration policy the issue of remuneration of the company's bodies members and key managers, because the remuneration of Supervisory Board members was determined by the General Meeting taking into account generally applicable legal regulations including requirements of Act of 9 June 2016 on the principles of shaping the remuneration of persons managing certain companies. Furthermore, Recommendation No. IV.R.2 of Best Practice did not apply to the Bank due to shareholder’s structure, lack of notifications regarding shareholders expectations concerning mode of conducting General Meeting with the use of electronic communication means and lack of possibility to ensure technical infrastructure necessary to efficiently conduct General Meeting with the use of electronic communication means and to maintain relevant level of electronic communication security during General Meeting. The Bank ensured General Meeting transmission in real time via Internet. In 2019 the Bank also applied Corporate Governance Rules for the Supervised Institutions issued by the Polish Financial Supervision Authority on July 22, 2014 9 with the exclusion of:

− chapter 9 of the Rules related to asset management at the client's risk, in view of the fact that the Bank does not pursue any activity in this area,

− § 49 section 4 and § 52 section 2 of the Rules in view of the fact that there is an audit unit and a compliance unit functioning in the Bank.

5 Journal of Laws 2018.757

6 Par. 70.6.5.a and b of the ordinance of the Minister of Finance of March 29, 2018

7 The document is publicly available on the WSE website: 8 Dz.U.UE.L.2005.52.5, the document is publicly available on the website: http://eur-lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32005H0162 9 The document is publicly accessible on the Polish Financial Supervision Authority web site: https://www.knf.gov.pl/dla_rynku/regulacje_i_praktyka/zasady_ladu_korporacyjnego

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The Bank partially applied the principle set out in § 21 section 2 of the Corporate Governance Principles for the Supervised Institutions regarding the composition of the supervisory body, as regards the chairman of the Supervisory Board. The election of the chairman of the Supervisory Board was made on the basis of knowledge, experience, including the management of the body, and skills that confirm the competences necessary for the proper performance of supervision duties. In the view of the above, the criterion of independence was waived. The composition of the Bank's Supervisory Board meets the independence criteria resulting from the Bank's Statute and the Best Practices. The Bank also partially applied the Principle defined in § 29 section 3 of the Corporate Governance Rules for the Supervised Institutions regarding transparency and conclusion the rules for remuneration of members of the supervisory body in the relevant internal regulations of the Bank. The remuneration of the Bank Supervisory Board members is transparent and was determined by the General Meeting taking into account the generally applicable legal regulations including requirements of the Act of 9 June 2016 on the rules for determining the remuneration of persons managing certain companies. Moreover, taking into account the lack of possibility for the Bank to ensure the technical conditions necessary to correctly identify shareholders and to ensure the appropriate level of security of electronic communication during the Ordinary General Meeting of the Bank for 2018, in particular during the process of voting at the General Meeting, the Management Board has resolved not to allow participation in this General Meeting with the use of electronic communication means and hence has decided not to apply § 8 section 4 of Corporate Governance Rules for the Supervised Institutions. Information about not applying the above mentioned rule was published by the Bank on the website, in accordance with Corporate Governance Rules for the Supervised Institutions. In the announcement on convening the Ordinary General Meeting of the Bank published in the current report 15/2019 on May 30, 2019 the Bank informed that: ”Considering the fact that the Shareholding of the Bank is characterized by a large number of shareholders, geographical and linguistic diversity, which means that for the Bank to meet the requirements necessary to identify the shareholders correctly and to ensure the appropriate level of security of electronic communication it is necessary for the Bank to provide highly advanced technical solutions which currently the Bank is not in possession of, in accordance with Art. 406 5 § 2 of the Commercial Companies Code and § 8a sec. 2 of the Statute of the Bank, the Management Board of the Bank resolved not to allow participation with the use of electronic communication means in the Ordinary General Meeting of the Bank for the year 2018, referred to in Article 402 (5) § 1 point 2 and 3 Commercial Companies Code (two-way on line communication and voting by means of electronic communication) .” The Management Board of the Bank defines whether the participation in the General Meeting with the use of electronic communication means is possible if the Bank meets technical conditions necessary to participate in the General Meeting with the use of electronic communication means. In 2019, the Bank applied corporate governance rules laid down in the Code of Banking Ethics of Polish Bank Association. 10 Furthermore, the Bank has introduced the Integrity Charter, constituting a set of basic values for the Bank's employees, which are based on honesty, recognized as a guarantee of permanent transformation of profit into value for all stakeholders (including shareholders and investors). The activities undertaken by the Bank comply with the laws regulations, the Bank’s Statute, internal Bank’s regulations, market standards and ethic norms. Acting in compliance with par. 70.6.5c–m of above mentioned ordinance of Minister of Finance dated March 29, 2018, the Bank presents following information:

10 The document is publicly accessible on the Polish Bank Association web site: http://zbp.pl/dla-bankow/zespoly-rady-i-komitety/dzialania-w-obszarze-legislacyjno-prawnym/komisja-etyki-bankowej

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1) The description of key features of the Bank’s internal control and risk management systems related to the 11 preparation of financial statements and consolidated financial statements The Management Board of the Bank is responsible for developing and implementing of an independent, adequate and efficient Internal Control System, one of whose objectives is to ensure the reliability of financial reporting. The Supervisory Board supervises the introduction and ensuring the functioning of an adequate and effective Internal Control System. The Supervisory Board performs an annual assessment of the adequacy and effectiveness of the Internal Control System, including an annual assessment of the adequacy and effectiveness of control functions, compliance units and internal audit units. The internal control system within the process of financial statements preparation is aimed at ensuring reliable, complete and correct disclosure of all commercial transactions executed over a given period. The accounting policy adopted by the Bank, which is compliant with the International Financial Reporting Standards (IFRS), the chart of accounts and reporting databases take into account the format and the extent of detail of the financial data disclosed in the financial statements, in accordance with the requirements and rules applied by the parent entity. The Bank maintains its accounting books in the form of separate IT resources in its IT systems, in line with the adopted business structure. The IT systems ensure access to intelligible and centralized data, separately for each system, which confirm the accounting records and make it possible to control records continuity and transfer account activity and balances, as well as draw up financial statements. The accounting books are reconciled against reporting databases. The responsibility for preparation of financial statements, periodic financial reporting and information management rests with the Financial Division supervised by the Vice President of the Bank’s Management Board. 2) Identification of shareholders owning directly or indirectly a significant block of shares together with identification of number of shares owned by those shareholders, percentage of shareholders share in share capital, number and percentage of votes at general meeting resulting from owned shares 12 [A] The main shareholders of the Bank from June 7, 2017 are:

− Powszechny Zakład Ubezpieczeń S.A. holding shares in the number of 52.494.007 (fifty-two million four hundred ninety four thousand seven) shares of the Bank, constituting approximately 20% (twenty percent) of the Bank's share capital and entitling to exercise 52.494.007 (fifty-two million four hundred and ninety four thousand seven) votes, representing about 20% of the total number of votes, and

− Polski Fundusz Rozwoju S.A. holding shares in the number of 33.596.166 (thirty-three million five hundred ninety six thousand one hundred and sixty six) of the Bank's shares, representing approximately 12.8% of the Bank's share capital and entitling to 33.596.166 (thirty-three million five hundred ninety six thousand one hundred sixty six) votes representing about 12.8% of the total number of votes.

[B] On June 28, 2019 Bank Pekao S.A. informed about receiving on June 27, 2019 the notification (hereinafter “Notification”) about a change in the total number of votes at the General Meeting of the Bank prepared on the basis of art. 69 in connection with art. 87 section 1 item 5 of the Act of July 29th, 2005 on Public Offering and Conditions Governing the Introduction of Financial Instruments to an Organized System Trading, and on Public Companies (Journal of Laws from 2009, No. 185, item 1439, as amended). The Notification was made by Nationale-Nederlanden Powszechne Towarzystwo Emerytalne S.A. with its seat in Warsaw (hereinafter "NN PTE").

11 Par. 70.6.5.c of the ordinance of the Minister of Finance of March 29,, 2018 12 Par. 70.6.5d of the ordinance of the Minister of Finance of March 29, 2018

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According to the information provided in the received Notification by NN PTE as a result of the disposal of the Bank's shares in transactions on the Warsaw Stock Exchange, settled on June 21st, 2019 Nationale-Nederlanden Otwarty Fundusz Emerytalny („OFE”) reduced the ownership of the Bank's shares below 5% of votes at the General Meeting of the Bank. As the results of the same transactions the funds managed by NN PTE : Nationale-Nederlanden Otwarty Fundusz Emerytalny (hereinafter "OFE") and Nationale-Nederlanden Dobrowolny Fundusz Emerytalny (hereinafter "DFE") reduced the ownership of the Bank's shares below 5% of votes at the General Meeting of the Bank . Before the disposal: ° Nationale-Nederlanden Otwarty Fundusz Emerytalny („OFE”) owned 13,124,000 shares of the Bank, which constituted 5.0002% of the Bank's share capital and corresponding to the same number and percentage share of votes at the General Meeting of the Bank;

° Funds Nationale-Nederlanden Otwarty Fundusz Emerytalny („OFE) and Nationale-Nederlanden Dobrowolny Fundusz Emerytalny („DFE) together owned 13,139,000 shares of the Bank, which constituted 5,01% of the Bank's share capital to the same number and percentage of votes at the General Meeting of the Bank.

As of the end of the day 21 June, 2019: ° Nationale-Nederlanden Otwarty Fundusz Emerytalny („OFE”) held 13,089,000 shares of the Bank, which constituted 4.98% of the Bank's share capital and corresponding to the same number and percentage share of votes at the General Meeting of the Bank;

° Funds Nationale-Nederlanden Otwarty Fundusz Emerytalny („OFE) and Nationale-Nederlanden Dobrowolny Fundusz Emerytalny („DFE) together held 13,099,000 shares of the Bank, which constituted 4.99% of the Bank's share capital and corresponding to the same number and percentage share of votes at the General Meeting of the Bank.

[C] On September 6, 2019 Bank Pekao S.A. informed about receiving on September 5, 2019 a notification from BlackRock, Inc. regarding the exceeding of the threshold of 5% of total number of votes in the Bank, taking into account also securities lending and contracts for difference (CFD) (the “Notification”). ° After the change in the shareholding, as a result of acquisition of Bank’s shares on September 4, 2019, the subsidiaries of BlackRock, Inc held 11,506,440 shares and votes in the Bank, representing 4.38% of the share capital of the Bank and the total number votes in the Bank respectively.

Subsidiaries of the shareholder that made the notification holding the Banks's shares or other instruments referred to below are: BlackRock Japan Co., Ltd.; BlackRock Investment Management, LLC; BlackRock Investment Management (UK) Limited; BlackRock Investment Management (Australia) Limited; BlackRock International Limited; BlackRock Institutional Trust Company, National Association; BlackRock Fund Advisors; BlackRock Financial Management, Inc.; BlackRock Asset Management North Asia Limited; BlackRock Asset Management Deutschland AG; BlackRock Asset Management Canada Limited; BlackRock Advisors, LLC; BlackRock Advisors (UK) Limited; BlackRock (Singapore) Limited; BlackRock (Netherlands) B.V. The number of votes from shares, calculated pursuant to Article 69b.2 of the Polish Act on Public Offering, the Conditions Governing the Introduction of Financial Instruments to Organized Trading, and on Public Companies (the “Act on Public Offering”), to whose acquisition they are entitled or obliged as a holder of financial instruments referred to in Article 69b.1 (1) of the Act on Public Offering, as well as financial instruments referred to in Article 69b.1 (2) of the Act on Public Offering which are not exercised solely by cash settlement, the type and the name of those financial instruments, the date of their expiration, and about the date or time limit within which the acquisition of shares will or may occur: 1,199,501 votes from shares, representing 0.46% of the share capital of the Bank and the total number of votes in the Bank, related to securities lending. According to the Notification there is no date of expiration of the abovementioned instruments and no exercise or conversion period.

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The number of votes from shares, calculated pursuant to Article 69b.3 of the Act on Public Offering, to which the financial instruments referred to in Article 69b.1 (2) of the Act on Public Offering refer directly or indirectly, the type and the name of these financial instruments, and about the date of their expiration: 653,685 votes from shares representing 0.25% of the share capital of the Bank and the total number of votes in the Bank, related to contracts for difference (CFD) with cash settlement. According to the Notification there is no date of expiration of the abovementioned instruments and no exercise or conversion period. ° The total number of votes as indicated above and its percentage share in the general number of votes is 13,359,626 votes from shares, representing 5.09% of the share capital of the Bank and the total number of votes in the Bank.

[D] On November 28, 2019 Bank Pekao S.A. informed about receiving on November 27, 2019 a notification from BlackRock, Inc. on reducing the voting share below the threshold of 5% of the total number of votes in the Bank, taking into account also securities lending and contracts for difference (CFD) (the “Notification”). According to the Notification, the change in the voting share took place on November 26, 2019 as a result of the disposal of the Bank's shares. ° According to the Notification before the change in the voting share the subsidiaries of BlackRock, Inc. held:

a) shares representing 4.38% of the share capital of the Bank and the total number votes in the Bank;

b) votes from shares, calculated as below, representing 0.71% of the share capital of the Bank and the total number of votes in the Bank;

c) the total number of votes, calculated as below, representing 5.09% of the share capital of the Bank and the total number of votes in the Bank.

° After the change the current number of shares held and the proportion of the Banks's share capital represented by those shares, as well as the number of votes attached to those shares and their percentage share in the total number of votes, according to the Notification, was as follows: the shareholding of the subsidiaries of BlackRock, Inc. is below 5.0% of the Bank's share capital and the total number of votes in the Bank.

Subsidiaries of the shareholder making the notification, which hold the Banks's shares or other instruments referred to in the Notification are: BlackRock Japan Co., Ltd.; BlackRock Investment Management, LLC; BlackRock Investment Management (UK) Limited; BlackRock Investment Management (Australia) Limited; BlackRock International Limited; BlackRock Institutional Trust Company, National Association; BlackRock Fund Advisors; BlackRock Financial Management, Inc.; BlackRock Asset Management North Asia Limited; BlackRock Asset Management Deutschland AG; BlackRock Asset Management Canada Limited; BlackRock Advisors, LLC; BlackRock Advisors (UK) Limited; BlackRock (Singapore) Limited; BlackRock (Netherlands) B.V. The number of votes from shares, calculated pursuant to Article 69b.2 of the Polish Act on Public Offering, the Conditions Governing the Introduction of Financial Instruments to Organized Trading, and on Public Companies (the “Act on Public Offering”), to whose acquisition they are entitled or obliged as a holder of financial instruments referred to in Article 69b.1 (1) of the Act on Public Offering, as well as financial instruments referred to in Article 69b.1 (2) of the Act on Public Offering which are not exercised solely by cash settlement, the type and the name of those financial instruments, the date of their expiration, and about the date or time limit within which the acquisition of shares will or may occur: According to the Notification, the above number is below 5.0% of the share capital and the total number of votes in the Bank in connection with securities lending. Pursuant to the Notification, there is no expiry date for the above-mentioned instruments and no exercise and conversion period.

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The number of votes from shares, calculated pursuant to Article 69b.3 of the Act on Public Offering, to which the financial instruments referred to in Article 69b.1 (2) of the Act on Public Offering refer directly or indirectly, the type and the name of these financial instruments, and about the date of their expiration: According to the Notification, the above number is below 5.0% of the share capital and the total number of votes in the Bank in connection with contracts for difference (CFD) with cash settlement. Pursuant to the Notification, there is no expiry date for the above-mentioned instruments and no exercise and conversion period. ° The total number of votes as indicated above and its percentage share in the general number of votes, according to the Notification, is below 5.0% of the share capital of the Bank and the total number of votes in the Bank.

[E] On December 17, 2019 Bank Pekao S.A. informed about receiving on December 16, 2019 a notification from UniCredit SpA ("UniCredit") on reducing the share of UniCredit below the threshold of 5% of the total number of votes in the Bank ("Notification"). According to the Notification, on December 16, 2019, as a result of the expiry date and mandatory settlement of UniCredit secured equity linked certificates related to the shares of Bank, the UniCredit disposed 16,430,000 of the Bank's shares to the holders of the certificates. The issuance of the above mentioned certificates by UniCredit was announced by the Bank in current report No. 31/2016 dated on December 8, 2016. ° Before the change in the share, UniCredit held 16,430,000 shares and votes in the Bank representing 6.26% of the Bank's share capital and the total number of votes in the Bank.

° After the change described above, the number of shares and votes held by UniCredit in the Bank was 0, which constituted 0.0% of the Bank's share capital and the total number of votes in the Bank.

Since none of the remaining shareholders held more than 5% of the total vote at the Bank’s General Shareholders Meeting, they were not required to disclose acquisitions of the Bank’s shares. The shareholders of the Bank owning directly or indirectly through their subsidiaries at least 5% of the total number of voting rights at the Bank’s General Shareholders Meeting are as follows:

SHARE IN SHA RE SHARE IN SHARE NUMBER OF NUMBER OF SHARES CAPITAL AND TOTAL CAPITAL AND SHARES AND VOTES AND VOTES AT THE NUMBER OF VOTES TOTAL NUMBER OF AT THE GENERAL SHAREHOLDER’S NAME GENERAL MEETING AT THE GENERAL VOTES AT THE MEETING MEETING GENERAL MEETING DECEMBER 31, 2019 DECEMBER 31, 2018 PZU S.A. 52,494,007 20.00% 52,494,007 20.00% PFR S.A. 33,596,166 12.80% 33,596,166 12.80% UniCredit S.p.A. − − 16,430,000 6.26% Nationale-Nederlanden PTE SA − − 13,357,769, 5.09% Other shareholders (below 5%) 176,379,861, 67.20% 146,592,092 55.85% Total 262,470,034 100.00% 262,470,034 100.00%

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3) Identification of holders of any securities with special control rights with description of those rights 13 According to the Bank’s Statute all the existing Bank’s shares are ordinary bearer shares. There are no special preferences or limitations connected with the shares, or differences in the rights attached to them. The rights and obligations related to the Bank’s shares result from generally applicable laws, in particular provisions of the Polish Commercial Companies Code. Securities issued by the Bank do not give their holders any special control rights. 4) Identification of any restrictions of voting rights, such as restriction of voting rights of holders of given number or percentage of votes, temporary restrictions of voting or provisions according to which rights resulting from securities are separated from the fact of holding those securities 14 According to the Bank’s Statute there are no restrictions regarding voting rights of Bank’s shares (generally applicable laws may in certain circumstances restrict voting rights of shareholder). 5) Identification of any restrictions of ownership transfer of securities issued by the Bank 15 According to the Bank’s Statute there are no restrictions of ownership transfer of securities issued by the Bank (generally applicable laws may in certain circumstances restrict ownership transfer of securities issued by the Bank). 6) Description of rules governing appointment and dismissal of Members of managerial bodies and their rights, in particular right to decide whether to issue or repurchase shares 16 Management Board As stated in the Bank’s Statute the Management Board is composed of 5 to 9 Members. Members of the Management Board are appointed by the Supervisory Board for the common term, which shall last three years. The Management Board comprises the President of the Management Board of the Bank, Vice Presidents of the Management Board of the Bank and Members of the Management Board of the Bank. Vice Presidents and Members of the Management Board are appointed and removed on the motion of the President. Appointment of the President of the Management Board and the Member of the Management Board supervising significant risk management or entrusting this function to the appointed Member of the Management Board, is subject to approval by the Financial Supervision Authority. The body which applies to the Financial Supervision Authority for the approval is the Supervisory Board. At least half of the Members of the Management Board, including its President, should possess a thorough knowledge of the Polish banking market, i.e. they should meet all of the following criteria: − they have professional experience gained on the Polish market, relevant for the performance of a managerial function at the Bank, − they are permanently domiciled in Poland, − they have command of the Polish language. The Management Board runs the business and represents the Bank. Each Member of the Bank’s Management Board is obliged to undertake actions in Bank’s interest. Members of the Management Board are prohibited from taking any decisions or actions that would lead to conflicts of interests or that would be incompatible with the Bank’s interests or their official duties. A Management Board Member is obliged to notify the Management Board of the Bank of any situation in which a conflict of interests might occur or has occurred as well as refrain from participating in discussion and voting on resolution in case of which a conflict of interest has occurred. Members of the Management Board shall have rights under the generally applicable law.

13 Par. 70.6.5.e of the ordinance of the Minister of Finance of March 29, 2018

14 Par. 70.6.5.f of the ordinance of the Minister of Finance of March 29, 2018 15 Par70.6.5 g of the ordinance of the Minister of Finance of March 29, 2018 16 Par. 70.6.5.h of the ordinance of the Minister of Finance of March 29, 2018

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The Bank’s Statute does not provide for the Management Board or its members right to decide whether to issue or purchase shares. 7) Description of rules governing amendment of the Statute of the Bank 17 Amendment of the Bank’s Statute requires adoption by way of resolution of the Bank’s General Shareholders Meeting as well as registering the amendment in the National Court Register. Procedure of the General Shareholders Meeting of the Bank 18 defines detailed rules of conducting the Bank’s General Shareholders Meetings and adopting resolutions. The Bank’s General Shareholders Meetings resolutions concerning the amendments of the Bank’s Statute are being adopted by the three-quarter majority. Moreover, as stated in Par. 34.2 of the Banking Act, any amendment of the Statute of the Bank shall require the authorization of the Polish Financial Supervision Authority. 8) Functioning of the General Shareholders Meeting and its key powers, as well as description of the rights of shareholders and the manner of exercising these rights, in particular rules resulting from Rules of Procedure for the General Shareholders Meeting, unless these rules result directly from generally applicable law19 The operation of the Bank’s General Shareholders Meeting is governed by the Rules of Procedure for the Bank’s General Shareholders Meeting, adopted by way of Resolution No. 19 of April 8, 2003, amended by way of Resolution No. 41 of May 5, 2009, Resolution No. 41 of June 1, 2012 and Resolution No. 42 dated June 16, 2016. The Regulation of Shareholders’ Meetings of the Bank defines detailed rules of conducting General Shareholders Meetings and adopting resolutions. The Rules of Procedure are available to the public on the Bank’s website 20 . Apart from powers and authorities mentioned in binding laws, in particular in the Code of Commercial Companies and the Banking Law Act, in the Regulators’ recommendations and the Bank’s Statute, the Bank’s General Shareholders Meeting has the following powers and authority: − to review and approve the report on the Bank’s operations and the Bank’s financial statements for the previous financial year, − to adopt a resolution on profit distribution or coverage of loss, − to review and approve the report on the activities of the Supervisory Board, − to grant discharge to Members of the Supervisory Board and Management Board in respect of their duties, − to review and approve the report on the Group’s operations and the Group’s financial statements, − to set the dividend record date and dividend payment date, − to dispose of or lease a business or its organized part, and to encumber it with limited property rights, − to amend the Bank’s Statute and to draft its consolidated text, − to increase or decrease the Bank’s share capital, − to issue convertible bonds, bonds with pre-emptive rights to acquire shares, and subscription warrants, − to retire shares and to define the terms of retirement, − to decide on the Bank’s merger, demerger or liquidation, − to create and release special accounts,

17 Par. 70.6.5.i of the ordinance of the Minister of Finance of March 29, 2018 18 Adopted by virtue of the Resolution of the General Shareholders Meeting No. 19 of April 8, 2003 as amended 19 Par. 70.6.5 .j of the ordinance of the Minister of Finance of March 29, 20 18 20 https://www.pekao.com.pl/o-banku/lad-korporacyjny.html

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− to appoint and remove from office Members of the Supervisory Board, taking into account assessment of fulfilment of the suitability requirements, − to define the remuneration rules for Members of the Supervisory Board,

− to conclude an agreement with a subsidiary which provides for the management of the subsidiary or for the transfer of profit by the subsidiary,

− to appoint the entity authorized to examine financial statements and review the financial statements,

− to deal with other matters falling within the scope of the Bank’s activities which are submitted to the Bank’s General Shareholders Meeting. The Bank’s General Shareholders Meeting is convened via the Bank’s website and in a way determined for passing current information according to rules regarding public offer and conditions, under which the financial instruments are introduced to organized turnover system and to rules regarding public companies. The convocation have to take place at least twenty-six days before the Bank’s General Shareholders Meeting. The Ordinary General Shareholders Meeting should take place once a year, not later than six months after the end of each financial year. When determining the date of the Bank’s General Shareholders Meeting, the Management Board seeks to enable as many shareholders as possible to participate in the Meeting. The Statute allows the participation in the General Meeting with the use of electronic communication means if the Management Board adopts such decision. Management Board adopts decision mentioned in the previous sentence in the case of fulfilling by the Bank technical conditions necessary for participation in the General Meeting with the use of electronic communication means what covers in particular: 1) real-life broadcast of General Meeting, 2) real-time bilateral communication where shareholders may take the floor during a General Meeting from location other than the General Meeting, 3) exercising the rights to vote during a General Meeting either in person or through a plenipotentiary. According to the Bank’s Statute, in each case of convening the General Meeting, the Management Board of the Bank defines whether the participation in the General Meeting with the use of electronic communication means is possible and what are the requirements and limitations necessary to identify of shareholders and to ensure the safety of electronic communication. Detailed conditions of participation in the General Meeting with the use of electronic communication means are specified in regulation adopted by the General Meeting and notice of calling the General Meeting. The Bank’s Supervisory Board can convene Annual General Shareholders Meeting, if the Management Board does not convene it in due time stated in the Statute and the Extraordinary Shareholders Meeting, if necessary. The full documentation which is to be presented to the Bank’s General Meeting, together with the drafts of resolutions and information concerning the Bank’s General Meeting are made available to persons entitled to participate in the Bank’s General Meeting on the Bank’s website and in paper form which is available in the place indicated in the announcement about convening the General Meeting, published in accordance with Art. 402² of Code of Commercial Companies. Official copies of the Bank’s Management Board on the Bank’s operations and financial statements as well as copies of the Supervisory Board’s report and external auditor’s opinion are issued to shareholders upon request no later than 15 days prior to the Bank’s General Meeting date.

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The rights of the Bank’s shareholders include in particular:

− the right of shareholders holding at least a half of the share capital or at least a half of the votes to convene Extraordinary Meeting of Shareholders. In this case, the shareholders elect the chairman of the Bank’s General Meeting,

− the right of shareholders holding at least the twentieth of share capital to demand that specific issues be placed on the agenda of the next Bank’s General Shareholders Meeting. The demand should include the justification and the project of resolution’s project concerning proposed issue and should be submitted to the Management Board no later than twenty one days prior to the Meeting date. The demand can be submitted also in electronic form. The Management Board is obliged to announce changes in the Meeting agenda introduced because of shareholder’s demand as fast as possible and no later than eighteen days prior to the Meeting date. The Announcement takes place according to the way proper for General Meeting convocation,

− the right of shareholders holding at least the twentieth of share capital to submit via electronic communication media projects of resolutions concerning issues introduced to the Bank’s General Meeting agenda or issues, which are supposed to be introduced to the Meeting agenda before the date of holding the Bank’s General Meeting. The Bank instantly announces projects of resolutions on the Bank’s website,

− the right of every shareholder to submit projects of resolutions concerning issues introduced to the Meeting’s agenda,

− the right of shareholders to participate in the Bank’s General Shareholders Meeting personally or by proxy,

− the right of shareholders holding a tenth of the share capital represented at the Bank’s General Shareholders Meeting to demand that the attendance list of the Bank’s General Shareholders Meeting be checked by a committee appointed for that purpose and composed of at least three persons, including one person appointed by the parties making the demand,

− the right according to which the Bank’s General Shareholders Meeting is not allowed to adopt a resolution to remove an item from the agenda or not to consider an issue which was placed on the agenda upon request of shareholders unless the shareholders express their consent to the same,

− the right according to which the Bank’s General Shareholders Meeting may not be adjourned deliberately to obstruct the exercise of the shareholders rights,

− the right of each individual participant of the Bank’s General Shareholders Meeting to nominate one or more candidates for membership on the Bank’s Supervisory Board,

− the right of shareholders holding at least a fifth of the share capital to demand block voting on the appointment of the Supervisory Board; a relevant request should be submitted to the Management Board in writing at such time as to enable its placement on the agenda of the Bank’s General Shareholders Meeting,

− the right to inspect the book of minutes and to receive copies of resolutions authenticated by the Management Board,

− the right according to which the Chairperson of the Bank’s General Shareholders Meeting is obliged to ensure that the rights of minority shareholders are respected,

− the right of shareholders who raise an objection against a resolution to justify the objection in a concise manner. All issues submitted to the Bank’s General Shareholders Meeting have the opinion of the Supervisory Board. According to Par. 9 of the Bank’s Statute, issues submitted to the Bank’s General Shareholders Meeting should be submitted to the Supervisory Board for consideration.

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The Bank’s General Shareholders Meetings are attended by Members of the Management Board and Supervisory Board in makeup that enables providing content-related answers to question in discussion. An auditor is present at the General Shareholders Meeting in particular Ordinary General Shareholders Meeting, if financial matters of the Bank are to be discussed at the Meeting. The Bank’s Management Board, as a body responsible for providing legal service to the Bank’s General Shareholders Meeting, exerts every effort to ensure that resolutions are formulated in a clear and unambiguous manner. The Rules of Procedure for the Bank’s General Shareholders Meeting contain provisions (Par. 13.10–17) regarding block voting on the appointment of the Supervisory Board. Any amendments to the Rules of Procedure for the Bank’s General Shareholders Meeting take effect as of the date of the next General Shareholders Meeting. Responsibilities and powers of the Chairperson of the General Shareholders Meeting include in particular taking care of the orderly and compliant with the agreed agenda conduct of the meeting, ensuring that the rights and interests of all shareholders are respected, counteracting any abuse of rights by the participants , and ensuring that the rights of minority shareholders are observed. Within the scope of their competence and to the extent necessary to resolve issues placed under discussion of the Bank’s General Shareholders Meeting, Members of the Supervisory Board, Members of the Management Board and the auditor provide the participants with the required explanations and information concerning the Bank. Voting on procedural matters may be carried out only on issues related to the conduct of the Meeting. This voting procedure cannot be applied to resolutions which may have impact on the exercise of the shareholders rights. Removing an item from the agenda or a decision not to consider an issue placed on the agenda at the request of shareholders requires a resolution of the Bank’s General Shareholders Meeting, adopted with a three-quarter majority of the votes, following approval by all the present shareholders who submitted such a request. 9) Rules of procedure of the Bank’s managerial, supervisory or administrative bodies and it’s committees, indicating its composition and changes that occurred during last financial year as 21 Management Board The Management Board of the Bank acts according to the Bank’s Statute and the Rules of procedure adopted by virtue of its Resolution No. 64/II/19 of February 25, 2019.The Rules of procedure shall in particular define the matters which require joint consideration by the Management Board, as well as the procedure for adopting a resolution in writing. The Rules of Procedure of the Management Board are available on the Bank’s website 22 . The Members of the Management Board shall coordinate and supervise the activity of the Bank pursuant to the binding division of competence adopted by the Management Board and approved by the Supervisory Board. According to the Bank’s Statute, the Management Board shall conduct the matters of the Bank and represent the Bank. Issues not reserved by virtue of the provisions of the law or of the Statute to fall within the scope of competence of other Bank’s statutory bodies, shall fall within the scope of competence of the Bank’s Management Board. Pursuant to the provisions of the Management Board’s Rules of procedure, the Bank’s Management Board prepares the development strategy for the Bank and is responsible for the implementation and execution of that strategy. The Supervisory Board issues its opinions on the Bank’s long-term development plans and annual financial plans, prepared by the Management Board. The Management Board ensures that the management system at the Bank is transparent and effective, and runs the Bank’s affairs in compliance with applicable laws and Best Practices. The core values underlying the management of the Bank are professionalism, credibility, while customer relations are underpinned by reliability and integrity, as well as compliance with applicable laws, including the provisions on anti-money laundering and financing of terrorism.

21 Par. 70.6.5.k-l of the ordinance of the Minister of Finance of March 29, 20 18 22 https://www.pekao.com.pl/o-banku/lad-korporacyjny.html

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Pursuing the principle of efficient and prudent management, the Management Board is responsible for initiation and implementation of programs aimed at increasing the Bank’s value and rate of return for the shareholders, as well as protection of the employees’ long-term interests. In its decisions, the Bank’s Management Board makes every effort to ensure, to the maximum extent possible, the promotion of the interests of the shareholders, creditors, employees, as well as other entities and persons co-operating with the Bank in its business activity. As at January 1, 2019 the Management Board of the Bank was composed of the following persons: Michał Krupiński President of the Management Board, Magdalena Zmitrowicz Vice President of the Management Board, Tomasz Kubiak Vice President of the Management Board, Michał Lehmann Vice President of the Management Board, Marek Lusztyn Vice President of the Management Board, supervising the management of significant risk in the Bank's activity, Tomasz Styczyński Vice President of the Management Board, Marek Tomczuk Vice President of the Management Board. On March 6, 2019 the Supervisory Board, taking into consideration the suitability assessment, appointed as of March 7, 2019 Mr Piotr Wetmański and as of April 1, 2019 Mr Grzegorz Olszewski to the Banks' Management Board for the current term of office and entrusted them with the position of Management Board Members of the Bank. Additionally, Mr Grzegorz Olszewski was appointed Member of the Management Board for the new three-year joint term of office, effective as of the day following holding of the Ordinary General Meeting approving the financial statements of Bank for the financial year 2018. On 24 May 2019, the Supervisory Board, taking into consideration the suitability assessment, appointed Ms Magdalena Zmitrowicz entrusting her with the position of the Vice President of the Bank's Management Board and Mr Piotr Wetmański entrusting him with the position of a Member of the Bank's Management Board for the new three-year joint term of office, effective as of the day following holding of the Ordinary General Meeting of the Bank approving the financial statements of Bank for the financial year 2018. On November 29, 2019: ° Mr. Michał Krupiński resigned from the position of the President of the Management Board of the Bank and from the composition of the Management Board of the Bank with immediate effect, ° the Supervisory Board, after assessing suitability, appointed, as of 29 November 2019, Mr. Marek Lusztyn, the current Vice President of the Management Board of the Bank supervising the activities of the Risk Management Division, as the President of the Management Board of the Bank, subject to obtaining consent of the Polish Financial Supervision Authority and upon obtaining such consent. Until the above condition is met, on which the appointment of Mr. Marek Lusztyn as the President of the Management Board of the Bank depends, the Supervisory Board of the Bank entrusted Mr. Marek Lusztyn with managing the work of the Management Board of the Bank. On 4 February, 2020, the Polish Financial Supervision Authority unanimously expressed consent to the appointment of Mr. Marek Lusztyn as the President of the Management Board of the Bank Pekao S.A. ° Mr. Michał Lehmann and Mr. Piotr Wetmański resigned from the function of, respectively, the Vice President of the Management Board of the Bank and a Member of the Management Board of the Bank and from the composition of the Management Board of the Bank. The resignations were submitted with immediate effect. ° The Supervisory Board, after assessing suitability, appointed Mr. Marcin Gadomski to the Management Board of the Bank for the current joint term of office as the Vice President of the Management Board of the Bank. The Supervisory Board of the Bank, subject to obtaining the consent of the Polish Financial Supervision Authority and upon obtaining such consent, entrusted Mr. Marcin Gadomski with the function of the Vice President of the Management Board of the Bank supervising the management of material risk in the Bank's operations.

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As at December 31, 2019 the Management Board was composed of the following persons: Marek Lusztyn Vice President of the Management Board managing the work of the Management Board of the Bank. (On 4 February, 2020, the Polish Financial Supervision Authority unanimously expressed consent to the appointment of Mr. Marek Lusztyn as the President of the Management Board of the Bank Pekao S.A.) Magdalena Zmitrowicz Vice President of the Management Board, Marcin Gadomski Vice President of the Management Board (Supervisory Board applied to the Polish Financial Supervision Authority for consent to entrust Mr. Marcin Gadomski with the function of the Vice President of the Management Board, supervising the management of significant risk in the Bank's activity) Tomasz Kubiak Vice President of the Management Board, Tomasz Styczyński Vice President of the Management Board, Marek Tomczuk Vice President of the Management Board, Grzegorz Olszewski Member of the Management Board.

Supervisory Board The Supervisory Board acts on the basis of the Rules of procedure adopted by virtue of its Resolution No. 10/15 of February 6, 2015. amended by the resolution No. 9/18 of the Supervisory Board of March 13, 2018. The Rules of procedure of the Supervisory Board are available on the Bank’s website. 23 The role of the Supervisory Board is to exercise a general and permanent supervision over the Bank’s activities, taking into consideration the Bank’s function of a parent company regarding subsidiaries of the Bank. Apart from the competence defined in law, the Supervisory Board possesses competences stated in the Bank’s Statute, the Supervisory Board in particular examines every matter submitted to the Bank’s General Shareholders Meeting. The Supervisory Board Members always act with due regard to the Bank’s interests and take all actions necessary to ensure efficient functioning of the Supervisory Board. Moreover, Members of the Supervisory Board of the Bank are prohibited from taking any decisions or actions that would lead to conflicts of interests or that would be not in line with the Bank’s best interest. About existing or potential conflict of interests the Member of the Supervisory Board informs the Supervisory Board and restrains from participating in a discussion and voting on resolution regarding issue in the case of which a conflict of interest occurred. Each year, according to regulations in force, the Supervisory Board prepares and submits to the Bank’s General Shareholders Meeting an assessment of the report on the activities of the Bank and the Group prepared by the Bank’s Management Board, assessment of the Bank’s financial statements and consolidated financial statements of the Group, assessment of motion concerning profit’s division or losses coverage, as well as the Supervisory Board activities statements. The assessments prepared by the Supervisory Board are made available to the shareholders before the Bank’s General Shareholders Meeting. The Supervisory Board set up dedicated committees which deal with specific areas of the Bank’s operations, including the Audit Committee, the Nomination and Remuneration Committee, and Risk Committee. Reports of the committees set up by the Supervisory Board are stored at the Bank’s Head Office. Annual reports of committees are annexed to and published with the Supervisory Board statement.

23 https://www.pekao.com.pl/o-banku/lad-korporacyjny.html

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As at January 1, 2019 the Supervisory Board was composed of the following persons: Paweł Surówka Chairman of the Supervisory Board,

Joanna Dynysiuk (maiden name Błaszczyk ) Deputy Chairman of the Supervisory Board, Stanisław Ryszard Kaczoruk Deputy Chairman of the Supervisory Board, Paweł Stopczyński Secretary of the Supervisory Board, Sabina Bigos-Jaworowska Member of the Supervisory Board, Justyna Głębikowska-Michalak Member of the Supervisory Board, Grzegorz Janas Member of the Supervisory Board, Michał Kaszyński Member of the Supervisory Board, Marian Majcher Member of the Supervisory Board. and until December 31, 2019 remained unchanged. Audit Committee Audit Committee acts on the basis of the Rule of procedure of the Audit Committee of the Supervisory Board of Bank Pekao S.A., which was adopted by the Resolution No. 98/19 dated November 5, 2019. Previously in force Supervisory Board’s Resolution No. 81/17 dated August 1, 2017 expired. The Audit Committee supports the Supervisory Board in the performance of its duties, therein related to the monitoring financial reporting process, financial auditing activities, and regularity and effectiveness of the Bank’s internal control systems, management of risk and function of internal audit, compliance with applicable laws and procedures governing the Bank’s operations, independence of statutory auditor and auditing company and the resources of the Internal Audit Department. The Audit Committee is composed of 3 (three) to 5 (five) persons selected from among the Members of the Supervisory Board. At least one of the members of the Audit Committee has the knowledge and skills in the field of accounting or auditing of financial statements. Most Members of the Audit Committee, including its Chairman, are independent of the Bank in the meaning of the Par. 129 section 3 Act on statutory auditors, audit firms and public supervision. The members of the Audit Committee have the skills necessary to properly perform the entrusted function, including appropriate education and professional experience. Qualifications of the members of the Audit Committee, including education and professional experience, together with an indication of how were acquired, were presented on the Bank’s website. 24 Meetings of the Audit Committee are held as depending to the needs, but not less frequently than four times a year, in compatible terms with key dates in the Bank’s quarterly reporting cycle and the review of the annual audit plan presented by the Chief of the Internal Audit Department. In 2019 there were 8 meetings of the Audit Committee.

24 https://www.pekao.com.pl/o-banku/wladze-banku.html

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As at January 1, 2019 the Audit Committee was composed of the following persons: Justyna Głębikowska-Michalak President of the Committee (independent member, has the qualifications of a statutory auditor, graduate of the Faculty of Economics UMCS in Lublin and post-graduate studies "Accounting" at the University of Economics in Poznań), Joanna Dynysiuk (maiden name Błaszczyk) Member of the Committee, Grzegorz Janas Member of the Committee, Sabina Bigos-Jaworska Member of the Committee (independent member), Michał Kaszyński Member of the Committee (independent member). and until December 31, 2019 remained unchanged. In 2019 the audit firm selected to audit and review the financial statements of Bank Polska Kasa Opieki Spółka Akcyjna and the consolidated financial statements of Bank Polska Kasa Opieki Spółka Akcyjna Group provided non-audit services to the Bank and its subsidiaries. Pursuant to the provisions of the policy adopted by the Bank - “Policy for conducting permitted non-audit services by an audit firm carrying out the statutory audit, entities related to this audit firm and any member of the network to which the audit firm belongs”, the Audit Committee of the Bank, the Audit Committee of the subsidiaries that are public interest entities and the Audit Committee of the Parent Entity granted an approval for provision of permitted services by the audit firm for the Bank and its subsidiaries. Obtaining an approval was preceded by the Bank and its subsidiaries conducting an appropriate assessment of the threats and safeguards of independence referred to in art. 69-73 of the Act of 11 May 2017 on statutory auditors, audit firms and public supervision. As a public interest entity, the Bank implemented, based on the resolutions of the Supervisory Board of the Bank, the policies and procedures set out in Article 130 para. 1 item 5-7 of the Act of 11 May 2017 on statutory auditors, audit firms and public supervision (Journal of Laws of 2017, item 1089, hereinafter the "Act"). In order to meet the requirements of the Act, the following documents have been issued for use: 1) The policy of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements, 2) The procedure of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements, 3) The policy of carrying out the permitted non-audit services by the audit firm conducting the audit, by entities related to this audit firm and by any member of the network to which the audit firm belongs. The main assumptions of the policies are as follows: A. The policy of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements • The selection of a firm authorized to conduct statutory audit or review of the Bank's financial statements and the Group’s consolidated financial statements is made by the General Meeting specifying the years for which the Bank's financial statements and the Group’s consolidated financial statements will be subject to statutory audit and review by a selected audit firm based on proposal of the Supervisory Board. • The Supervisory Board presents to the General Meeting a proposal regarding the appointment of an audit firm. The proposal takes into account the recommendation and preferences of the Audit Committee. In its recommendation, the Audit Committee states that its recommendation is free from the influence of a third party and that the Bank did not conclude agreements containing clauses limiting the possibility of selecting an audit firm by the General Meeting.

• Recommendation of the Audit Committee regarding the selection of an audit firm carrying out a statutory audit, which does not concern the extension of the contract for the audit of the financial statements:

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− contains at least two options for the selection of the audit firm with justification and indication of the justified preference of the Audit Committee with respect to one of them;

− is prepared following a selection procedure organized by the Bank, carried out in accordance with the principles set out in the Procedure of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements.

• The first contract for the audit of the financial statements is concluded with the audit firm for a period of not less than 2 years with the possibility of extension for another period of at least two years.

• Maximum duration of continued duration of statutory audits, carried out by the same audit firm or audit firm associated with this audit firm or any member of the network operating in the European Union countries to which these audit firms belong, must not exceed 5 years. This period also applies to the key statutory auditor.

• After the maximum duration of the order, the Bank cannot commission a statutory audit to the audit firm or any entity from its network operating within the European Union for the next 4 years, and in the case of a key statutory auditor after at least 3 years from the end of the last statutory audit. B. The policy of carrying out the permitted non-audit services by the audit firm conducting the audit, by entities related to this audit firm and by any member of the network to which the audit firm belongs

• The auditing firm carrying out the statutory audit of the Bank or any member of the network to which the audit firm belongs do not directly or indirectly provide to the Bank, its Parent Entity or its subsidiaries any prohibited services that are not audit of the financial statements in the following periods:

− the period between the beginning of the period audited and the issuing of the audit report mentioned in the Article 5 para. 1 (without point e) of Regulation (EU) No 537/2014 of the European Parliament and of the Council of 16 April 2014 on specific requirements regarding statutory audits of public interest entities and repealing Commission Decision 2005/909/EC, and

− the financial year immediately preceding the period between the beginning of the period audited and the issuing of the audit report in relation to the services of designing and implementing internal control or risk management procedures related to the preparation or control of financial information or designing and implementing financial information technology systems.

• The audit firm carrying out the statutory audit of the Bank and each member of the network to which the audit firm belongs may provide to the Bank, its Parent Entity or its controlled undertakings the so-called permitted services that are not statutory audits of financial statements subject to the approval of the Audit Committee after it has properly assessed threats to independence and the safeguards as referred to in art. 69-73 of the Act.

• The organizational unit of the Bank or entity controlled by the Bank requesting the purchase of services provided by the audit firm carrying out the statutory audit of the Bank or by members of the network to which the audit firm belongs must obtain the approval of the Audit Committee for the provision of a permitted service, after assessing whether the requested service is not a prohibited service and whether the requested permitted service will not exceed the limit for permitted services limited to no more than 70% of the average of the fees paid in the last three consecutive financial years for the statutory audits of the Bank and of its Parent Entity, of its controlled undertakings and of consolidated financial statements of that group of undertakings.

• Entities belonging to the Pekao Group are required to obtain the approval of the Parent Entity's Audit Committee (PZU S.A.) for the purchase of a permitted service provided to these entities after the Parent Company's Audit Committee performs an assessment of threats to independence and the safeguards as referred to in art. 69-73 of the Act.

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Recommendation of the Bank's Audit Committee regarding the selection of an audit firm carrying out statutory audit of the Bank's financial statements, which did not concern the extension of the contract for the audit of the financial statements: − was drawn up following a selection procedure organized by the Bank, carried out in accordance with the principles set out in the Procedure of selecting an audit firm to carry out statutory audit of Bank Pekao S.A. financial statements. − ensured the selection of an audit firm that meets the conditions for expressing unbiased and independent opinion on the financial statements of the Bank and of the Bank’s Group. − ensured the selection of an audit firm that has experience and knowledge to accurately assess the accuracy and reliability of recognition in the financial statements of any operations arising from the Bank's operations. − it contained justification and two options for the selection of the audit firm, along with an indication of the justified preferences of the Audit Committee with respect to one of them. − was free from third party influence. Nomination and Remuneration Committee The Committee operates on the basis of the Rules of Procedure of the Supervisory Board of the Bank which was adopted on April 27, 2015, amended by the resolution No. 75/16 dated October 11, 2016 and the resolution no. 46/17 dated June 9, 2017. The aim of the Committee is to support the Supervisory Board in performing its duties by, among others: a) submission of recommendations regarding conditions of agreements that regulate employment relationship or other legal relationship between Members of the Management Board and the Bank, including the amount of remuneration to be paid to Members of the Management Board, and regarding approval of the policy on variable components of the remuneration for persons holding managerial positions in the Bank according to separate regulations and in order to submit recommendations to the General Shareholders Meeting regarding the remuneration to be paid to Members of the Supervisory Board, b) preparation of recommendations regarding fulfillment of suitability requirements for the purpose of appointment of Members of the Management Board and the Supervisory Board, c) Preparation of report for the General Shareholders Meeting regarding assessment of functioning of the remuneration policy in the Bank. As at January 1, 2019 Nomination and Remuneration Committee was composed of the following persons: Paweł Stopczyński President of the Committee, Sabina Bigos-Jaworowska Member of the Committee, Paweł Surówka Member of the Committee, Joanna Dynysiuk (maiden name Błaszczyk) Member of the Committee, and until December 31, 2019 remained unchanged. Risk Committee Risk Committee operates on the basis of “Rules of Procedure of the Risk Committee” which was adopted by the Supervisory Board in the Resolution no. 99/19 dated November 5, 2019. Mission of the Committee is to support the Supervisory Board in fulfillment of its obligations concerning supervision over risk management system and assessment of the adequacy and effectiveness of the said system. As at January 1, 2019 the Risk Committee was composed of the following persons: Stanisław Ryszard Kaczoruk President of the Committee, Michał Kaszyński Member of the Committee, Marian Majcher Member of the Committee. and until December 31, 2019 remained unchanged.

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10. Description of the Bank's diversity Policy applied to governing, managing and supervising bodies with respect in particular to such factors as age, gender or education and professional experience, aims of the diversity policy, manner of its realisation and results in the given reporting period 25 On December 22, 2015 Management Board of the Bank adopted by resolution and on February 4, 2016 Supervisory Board of the Bank accepted by resolution “Diversity policy in reference to Supervisory Board members, Management Board members and Key Function Holders in Bank Polska Kasa Opieki Spółka Akcyjna" (hereinafter referred to as "the Policy"). This Policy defines the strategy of the Bank in scope of diversity management, including diversity in reference to appointment the Supervisory Board members, Management Board members and Key Function Holders in the Bank. The purpose of diversity strategy of the Bank is to provide high quality of tasks execution by its governing bodies, through selection of qualified people to hold function in the Supervisory Board, the Management Board and Key Function Holders in the Bank, using as the first objective criteria and taking into account the benefits of diversity. The diversity strategy includes and uses to achieve the best outcome differences, which in addition to knowledge, skills and work experience result from educational background, geographical origin and nationality, gender and age. The diversity strategy is also conducted in the processes of selection, suitability assessment and succession. The current share of women in managerial positions at the Bank is 60.9% and in senior managerial positions is 47.2%. Application of diversity policy takes place in decision making processes in scope of: external selection, internal appointment, succession planning, taking into account provisions on equal treatment in the field of establishing an employment relationship, which include principle of gender equality. Due to the regulations adopted in this regard and the importance that the Management Board pays for the values presented in the Policy, it is subject to constant review. In 2017-2019 the share of men and women the Management Board was following.

December 31, 2017 December 31, 2018 December 31, 2019

No. of persons % No. of persons % No. of persons %

Women 0% 1 14% 1 14% Men 7 100% 6 86% 6 86% Total 7 100% 7 100% 7 100%

In 2017-2019 the share of men and women the Supervisory Board was following.

December 31, 2017 December 31, 2018 December 31, 2019

No. Of persons % No. Of persons % No. Of persons % Women 3 33% 3 33% 3 33% Men 6 67% 6 67% 6 67% Total 9 100% 9 100% 9 100%

25 § 70.6.5 m of the ordinance of the Minister of Finance of March 29, 2018

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12 Statement of Bank Pekao S.A. on Non-financial Data for 2019

1. About the Bank ...... 118 1.1. Bank Pekao S.A. and Bank Pekao S.A. Capital Group ...... 118 1.2. Business model ...... 120 1.3. Strategy ...... 120 1.4. Organizational structure...... 122 1.5. Major factors having significant impact on the operations and results of the Bank ...... 125 1.6. Awards and honours ...... 129 1.7. Communication with stakeholders ...... 130 2. Social issues ...... 133 2.1. Social responsibility ...... 133 2.2. Corporate values - Charter of Principles ...... 133 2.3. Code of Conduct of the Pekao Group ...... 134 2.4. Relations with Customers ...... 135 2.5. Satisfaction management ...... 136 2.6. Responsible marketing ...... 137 2.7. Relations with suppliers ...... 137 2.8. Conflict of interest management ...... 138 2.9. Charity and sponsoring activities ...... 139 2.10. Employee volunteer work programme ...... 141 2.11. WIG-ESG Index ...... 143 2.12. Gender-Equality Index (GEI) ...... 143 2.13. Membership to trade associations and organisations ...... 143 3. Employee issues ...... 144 3.1. Human resources management ...... 144 3.1.1 Diversity Policy ...... 145 3.1.2 HR Selection Policy ...... 146 3.1.3 Gender Equality Policy ...... 146 3.1.4 Mobbing Prevention Policy ...... 147 3.1.5 Institution of Advocates of the Charter of Principles ...... 147 3.1.6 Initiatives to promote diversity ...... 148 3.2. Training and development ...... 149 3.3. Compensation policy ...... 151 3.4. Career path and recruitment management ...... 152 3.5. Terms of employment, work and benefits ...... 154 3.5.1 Corporate Collective Labour Agreement ...... 154 3.5.2 Work Regulations ...... 155 3.5.3 Benefits from the Internal Social Benefits Fund ...... 155 3.6. Relations with trade unions and the freedom of association...... 156 3.7. Occupational health and safety ...... 157 4. Natural environment ...... 158 4.1. Reduction of the consumption of raw and other materials ...... 159 4.2. Responsible procurement ...... 160 4.3. Protection of European bisons ...... 160 4.4. Environmental risk in the lending activity ...... 161 5. Preventing corruption...... 162 5.1. Corruption prevention programme...... 163 5.2. Whistleblowing policy...... 163 6. Respect for human rights ...... 164

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6.1. Protection of personal data ...... 165 6.2. Employee perspective ...... 167 6.3. Customer perspective ...... 168 6.4. Supplier perspective ...... 169 6.5. Local community perspective ...... 170 7. Risk management ...... 170 8. Selected non-financial data ...... 173 9. About the report ...... 176 9.1. About the report ...... 176 9.2. Methodology ...... 176 9.3. Table of compliance with the Accounting Act ...... 177 9.4. GRI content index ...... 178

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1. About the Bank

1.1. Bank Pekao S.A. and Bank Pekao S.A. Capital Group

[GRI 102-1], [GRI 102-3], [GRI 102-4], [GRI 102-5], [GRI 102-6], [GRI 102-10],[GRI 103-2], [GRI G4-FS13], Bank Polska Kasa Opieki Spółka Akcyjna (hereinafter referred to as “Bank Pekao”) with its registered office in Warsaw, established in 1929, is one of the largest financial institutions in the Central and Eastern European region and one of the two largest universal banks in Poland with approx. PLN 200 billion in assets and market capitalisation of approx. PLN 26 billion. It has the second largest network of branches with an extensive geographical exposure, consisting of 805 branches and providing services to over 5.5 million retail customers, while also giving them access to 1648 ATMs all over the country. The Bank offers a full range of banking services to retail and institutional customers, and operates primarily in Poland. As a leading corporate bank in Poland, it provides its services to every second corporation in Poland in 22 centres for medium- sized enterprises and 57 centres for SMEs. The status of a universal bank is based on the leading position on the market in private banking, asset management and brokerage activity. A diversified business profile of Bank Pekao is supported by strong capital and liquidity position while maintain the highest risk management standards. Since 1998, Bank Pekao has been listed on the Warsaw Stock Exchange and participates in several local (including WIG 20, WIG, WIG ESG) and international indices (including MSCI EM, Stoxx Europe 600 and FTSE Developed). Pekao is among the companies with the highest dividend yield in Poland over the last 10 years, paying out a total of PLN 20 billion over the decade. Since 2017, Bank Pekao S.A. has been a member of the PZU S.A. capital group (hereinafter referred to as “PZU Group”), the largest financial institution in Central and Eastern Europe. Bank Pekao is also a member of the Bank Pekao S.A. Capital Group (hereinafter referred to as "Pekao Group") as a parent entity. The Pekao Group includes financial institutions operating on the following markets: banking, asset management, pension fund, brokerage services, transaction advisory services, lease and factoring.

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The Pekao Group includes Bank Pekao and the following subsidiaries:

GROUP’S PERCENTAGE SHARE IN CAPITAL/VOTES NAME OF ENTITY REGISTERED OFFICE SCOPE OF ACTIVITY 31.12.2019 31.12.2018 Pekao Bank Hipoteczny S.A. Warsaw Banking 100.00 100.00 Centralny Dom Maklerski Pekao S.A. Warsaw Brokerage services - 100.00 Pekao Leasing Sp. z o.o. Warsaw Lease services 100.00 100.00 Pekao Investment Banking S.A. Warsaw Brokerage services 100.00 100.00 Pekao Faktoring sp. z o.o. Lublin Factoring services 100.00 100.00 Pekao Powszechne Towarzystwo Emerytalne S.A. Warsaw Pension fund management 100.00 100.00 (under liquidation) Centrum Kart S.A. Warsaw Auxiliary financial services 100.00 100.00 Pekao Financial Services Sp. z o.o. Warsaw Transfer agent 66.50 66.50 Centrum Bankowości Bezpośredniej Sp. z o.o. Kraków Call centre services 100.00 100.00 Pekao Property S.A. (in liquidation), including: Warsaw Developer activity 100.00 100.00 FPB - Media Sp. z o.o.(in bankruptcy) Warsaw Developer activity 100.00 100.00 Pekao Fundusz Kapitałowy Sp. z o.o. Warsaw Business consultancy 100.00 100.00 (in liquidation) Dom Inwestycyjny Xelion Sp. z o.o. Warsaw Financial intermediation 100.00 100.00 Pekao Investment Management S.A., including: Warsaw Holding activity 100.00 100.00 Pekao TFI S.A. Warsaw Asset management 100.00 100.00

As at 31 December 2019, all subsidiaries were consolidated.

Division of Centralny Dom Maklerski Pekao S.A. On 30 August 2019, Centralny Dom Maklerski Pekao S.A. (hereinafter referred to as “CDM”) has been divided pursuant to Article 529 § 1 (1) of the Code of Commercial Companies, i.e. by: • transferring to Bank Pekao a part of the assets (assets and liabilities) as well as rights and obligations of CDM in the form of an organised part of its enterprise related to the provision of brokerage services, and • transferring to Centrum Bankowości Bezpośredniej Sp. z o.o. (hereinafter referred to as “CBB”) a part of the assets (assets and liabilities) as well as rights and obligations of CDM in the form of an organised part of its enterprise related to the provision of call centre services. In consequence of the aforementioned division, on 30 August 2019 CDM was removed from the National Court Register by the District Court for the capital city of Warsaw, 13 th Commercial Division of the National Court Register. Thus, pursuant to Article 530 § 1 of the Code of Commercial Companies, CDM was dissolved without conducting winding-up proceedings on the day of its removal from the National Court Register and pursuant to Article 531 § 1 of the Code of Commercial Companies the division of CDM became legally effective.

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1.2. Business model

[GRI 102-2], [GRI 102-7], [GRI 103-2], Bank Pekao S.A. is a universal bank offering financial services for individual and institutional customers. A wide range of products, innovative solutions and an individual approach ensure that customers are provided a comprehensive financial service and an integrated customer service model guarantees the highest quality of services and their optimal adaptation to changing needs. The Bank’s business model is based on customer segmentation where the following areas are distinguished: − Retail and Private Banking – servicing individual customers, including affluent private banking customers and micro- enterprises. Private banking customers are offered investment advice through private banking centres and remote channels, whereas all individual customers and micro-enterprises are serviced by means of a wide own network of branches and partner outlets supported by leading remote service channels on the market, including digital channels, − Small and Medium-Sized Enterprise (SME) Banking – provides financial services to customers from the SME sector, who are serviced by advisors with the support of product specialists. The service is provided in specialized Business Customer Centres and universal retail branches. Customers are offered products and services tailored to their individual needs, based on solutions proven in corporate banking and adjusted to the SME segment, − Corporate and Investment Banking – provides financial services to medium-sized and large enterprises (segmentation based on revenue), public sector entities, financial institutions, and entities from the commercial real estate funding sector. Corporate and investment banking customers are serviced by consultants with the support of product specialists. The Bank has tangible advantages that allow it effectively compete on the market and strengthen its market position in strategic areas of its operation. The Bank offers competitive products and services on the Polish market, a high quality of customer service, and a well-developed network of branches and ATMs that are conveniently accessible all over Poland, as well as a call centre and a competitive online and mobile banking platform for retail and corporate customers as well as small and micro businesses. The Bank focuses on organic growth and the implementation of the adopted strategy, but also monitors consolidation trends on the Polish and European market that may affect its competitive position and monitors the opportunities to support the implementation of the Bank's strategy through inorganic growth. At the same time, the Bank consistently develops cooperation with the PZU Group and synergies resulting from that cooperation. 1.3. Strategy

[GRI 201-1], Strategy execution in 2019 The Bank consistently executed its development strategy, which was reflected in the Bank's results for the year 2019 as presented in the financial statements of the Bank for the year 2019. The main driver behind the growth of results was the increase in credit volumes and further improvement of income in key business segments, with ongoing enhancement of operational efficiency and relatively low risk costs. The Bank's financial results were adversely affected by regulatory and legal burdens, including: higher contributions to the Bank Guarantee Fund, provisions for commission refunds in the event of early repayment of loans and provisions for legal risk regarding foreign currency mortgage loans in CHF. In addition, the Bank implemented HR redundancies program, which resulted in the establishment of an additional restructuring provision.

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FINANCIAL PERFORMANCE RATIOS 2019 2018 Operating income [PLN million] 7 938 7 397 Operating expenditures [PLN million] (3 204) (3 119) including personnel costs (1 823,3) (1 782) Provisions for risks (624,1) (500,4) Contributions and payments to the Bank Guarantee Fund (452,1) (265,1) Bank levy (591,4) (562,0) Gross profit [PLN million] 3 016 3 021 Net profit [PLN million] 2 248 2 311 Balance sheet total [PLN million] 194 650 184 347 Return on equity (ROE) 10,2% 10,7% Return on assets (ROA) 1,2% 1,3%

Interest margin 2,9% 2,8%

Expenditures / income 40,4% 42,2%

Risk costs 0,42% 0,36%

Total Capital Ratio (TCR) 18,7% 18,7%

Strategic development directions and business priorities In accordance with the adopted strategy for the years 2018-2020 "Force of the Polish Bison", the Bank intends to continue its activities with the aim to achieve the position of leader in profitability based on building lasting business relations and improving the efficiency of operation. The strategic priorities of the Bank will remain: smart growth, development of long-term relations with customers based on an integrated service model, digital and operational transformation to strengthen the position of one of the most recognizable banks in Poland through professional competence and creation of value for the customer. The Bank’s vision for its growth, as presented in the strategy, is translated into the following business priorities: − Smart growth leader – the Bank consistently increases the rate of its current organic growth and constantly improves its profitability by focusing on the most profitable and prospective business segments, improving acquisition activities and systematically expanding the range of products offered. These actions are additionally supported with income and cost synergies resulting from cooperation developed by the Bank within the PZU Capital Group. − Expert in effectiveness and quality – the Bank takes numerous actions with the aim to constantly improve processes, cost discipline and quality of service. They are carried out both through traditional sales channels (e.g. optimisation of operating processes, sales oriented towards consistent financial goals, implementation of a new model and format of branches) and through continuously developed remote channels. Cost effectiveness is also improved through the centralisation of internal processes and their progressive automation and robotisation, − Integrated risk management expert – using its strong starting position, the Bank continues the development of this area, which is crucial from the perspective of business transformation and safe growth. These actions are focused mainly on risk modelling and management as well as active cooperation between risk and business, oriented towards optimising credit processes, − Employer for the best – the continuous development of key competencies and effective cooperation within the organisation are also of vital importance for the Bank. By continuing the recruitment of talents and on-going development of experts in key areas, such as data analytics, technology and IT, sales, customer service, the Bank strengthens its image as a modern institution and employer for the best employees, offering attractive performance- based remuneration and unique opportunities for growth.

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The aspirations set out in the Bank’s strategy are reflected by its ambitious financial goals for the year 2020: − Commercial income higher by > 10% YoY − Cost-to-income (C/I) ratio at the level characteristic for effectiveness leaders, i.e. ~40% − Risk costs at one of the lowest levels in the sector, i.e. ~50 bps − One of the highest return on equity ratios in the Polish banking sector, i.e. ROE at the level of ~11.5% (+/0.5 p.p.) − Strong capital position, i.e. Tier 1 > 14.5%

2020 is the year in which strategic directions for 2018-2020 "Force of the Polish Bison” end, therefore the Bank will start working on a new strategy covering the time horizon of several subsequent years. Business priorities for the year 2020 In 2020, the Bank will consistently implement the strategy for the years 2018-2020 "Force of the Polish Bison". The Bank ‘s priority will continue to be focused on the implementation of its key strategic projects, such as: the transformation of the retail sales network, increase in the profitability of corporate banking, and the optimisation of lending processes. The Bank will also continue successive digital transformation by improving customer service quality as well as continuing to implement process optimisation and automation measures. Initiatives started in the year 2018-2019 will be continued. The Bank will dynamically expand its operations related to customer acquisition, expansion in the consumer loan sector, and the range of products for customers from the retail segment. These goals will be achieved, inter alia , by utilising the potential of customer acquisition in the online and mobile channel through the use of the latest biometrics solutions and mobile banking app development, lending process optimisation, improved efficiency of the sales network and closer cooperation with the PZU Group as regards the range of insurance and investment products. In the SME segment, the Bank will carry out actions to improve customer acquisition and strengthen cooperation with the existing customers through a more extensive product range. These actions will be supported through innovative solutions, a unique service model, and a systemic approach to customer satisfaction management. Actions in the corporate segment will focus on continued expansion in the segment of medium-sized corporations (MID) and increasing non-credit income (in particular from sale of strategic cross-sell products). Moreover, the Bank intends to improve the effectiveness of the sales network by implementing modern tools and a new operating rhythm. Having due regard to active support for the development of Polish corporations, the Bank will continue to implement a systemic solution related to the sectoral approach, advanced data analytics and will continue to raise the quality of advice offered by employees of the Bank. The completion of the planned projects will enable the Bank to fully use its competitive advantages in 2020 and achieve its financial aspirations set out in the Strategy. 1.4. Organizational structure General Meeting of Shareholders The highest authority of Bank Pekao is the General Meeting which operates on the basis of the Code of Commercial Companies and the Articles of Association of Bank Pekao. The scope of competence of the General Meeting is specified by the provisions of law, in particular the Code of Commercial Companies and the Banking Law, in supervisory recommendations of supervisory authorities and in the Articles of Association of Bank Pekao. Resolutions are adopted by an absolute majority of votes, subject to the provisions of the Code of Commercial Companies and the Articles of Association of Bank Pekao.

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Supervisory Board [GRI 102-18], The Supervisory Board exercises continuous supervision over the Bank’s activities. The Supervisory Board consists of between 7 and 8 members appointed by the General Meeting for a common term of office of 3 years. The organisation and operation of the Supervisory Board are defined in the Rules of Procedure of the Supervisory Board. As at the report submission date, the Supervisory Board was comprised of 9 members, including 5 independent members.

The composition of the Supervisory Board was as follows: 31.12.2019 31.12.2018 Paweł Surówka Paweł Surówka Chairman of the Supervisory Board Chairman of the Supervisory Board Joanna Dynysiuk (maiden name Błaszczyk) Joanna Błaszczyk Deputy Chairman of the Supervisory Board Deputy Chairman of the Supervisory Board Stanisław Ryszard Kaczoruk Stanisław Ryszard Kaczoruk Deputy Chairman of the Supervisory Board (independent member) Deputy Chairman of the Supervisory Board (independent member) Paweł Stopczyński Paweł Stopczyński Secretary of the Supervisory Board Secretary of the Supervisory Board Sabina Bigos -Jaworowska Sabina Bigos -Jaworowska Member of the Supervisory Board (independent member) Member of the Supervisory Board (independent member) Justyna Głębikowska -Michalak Justyna Głębikowska -Michalak Member of the Supervisory Board (independent member) Member of the Supervisory Board (independent member) Grzegorz Janas Grzegorz Janas Member of the Supervisory Board Member of the Supervisory Board Michał Kaszyński Michał Kaszyński Member of the Supervisory Board (independent member) Member of the Supervisory Board (independent member) Marian Majcher Marian Majcher Member of the Supervisory Board (independent member) Member of the Supervisory Board (independent member)

The Supervisory Board performs its collective duties, however, in order to perform specific activities or to streamline the work of the Supervisory Board, the Supervisory Board may appoint committees and teams from among its members. In addition, the Supervisory Board may delegate one or more members of the Supervisory Board to independently perform supervision within the scope specified by the Supervisory Board. The following Committees operate within the structures of the Supervisory Board: Audit Committee, Nomination and Remuneration Committee, and Risk Committee. The committees appointed by the Supervisory Board submit annual reports on their activities to the Supervisory Board. Audit Committee The purpose of the Audit Committee is to support the Supervisory Board in performing its responsibilities related to: controlling and monitoring the financial reporting process, financial audit activities, the effectiveness and adequacy of internal control and risk management systems and the internal audit function, compliance with laws and procedures regulating the Bank’s operations, the independence of the statutory auditor and the audit firm, resources of the Internal Audit Department and the performance of other tasks stipulated in legal regulations. Nomination and Remuneration Committee The purpose of the Nomination and Remuneration Committee is to support the Supervisory Board in the performance of its duties, including by: 1) submitting proposals concerning the determination of terms and conditions of agreements regulating the employment relationship between Members of the Management Board and the Bank, including remunerations for Members of the Management Board, and proposals concerning the approval of the policy on variable components of remuneration for persons holding managerial positions in the Bank in accordance with separate regulations and in order to submit recommendations to the General Meeting regarding the remuneration for Members of the Supervisory Board; 2) preparing recommendations regarding the fulfillment of suitability requirements for the purpose of appointment of Members of the Management Board of the Bank and Members of the Supervisory Board in accordance with separate regulations; 3) preparing a report for the General Meeting from the assessment of functioning of the remuneration policy at the Bank.

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Risk Committee The purpose of the Risk Committee is, in particular, to: 1) review the Bank’s overall current and future readiness to accept risk; 2) review the Bank’s risk management strategy and information regarding the implementation of that strategy submitted by the Management Board; 3) support the Supervisory Board in the supervision of the implementation of the Bank’s risk management strategy by senior management; 4) verify whether prices of liabilities and assets offered to customers take fully into account the Bank's business and risk strategies and, where prices do not properly reflect risks in accordance with these strategies, to present the Management Board of the Bank with proposals aiming to ensure that the prices of assets and liabilities are adequate to these risks.

Management Board of the Bank The Management Board of the Bank manages the Bank’s affairs and represents the Bank. Any issues that are not reserved – under legal regulations or the Articles of Association – for other governing bodies of the Bank shall fall under the responsibility of the Bank’s Management Board. The Management Board shall be composed of between five and nine members appointed for a common term of office of three years. As at the report submission date, the Management Board of the Bank was comprised of 8 members. The Management Board is comprised of the following members: AS AT THE REPORT SUBMIS SION DATE 31.12.2019 31.12.2018 Marek Lusztyn Michał Krupiński Marek Lusztyn Vice President of the Management Board of the Bank President of the Management Board of the President of the Management Board of the Bank acting as chairman of the Management Board of the Bank Bank Tomasz Kubiak Jarosław Fuchs Marcin Gadomski Vice President of the Management Board of Vice President of the Management Board of the Bank Vice President of the Management Board of the Bank the Bank Michał Lehmann Marcin Gadomski Tomasz Kubiak Vice President of the Management Board of Vice President of the Management Board of the Bank Vice President of the Management Board of the Bank the Bank Marek Lusztyn Tomasz Kubiak Tomasz Styczyński Vice President of the Management Board of Vice President of the Management Board of the Bank Vice President of the Management Board of the Bank the Bank Tomasz Styczyński Tomasz Styczyński Marek Tomczuk Vice President of the Management Board of Vice President of the Management Board of the Bank Vice President of the Management Board of the Bank the Bank Marek Tomczuk Marek Tomczuk Magdalena Zmitrowicz Vice President of the Management Board of Vice President of the Management Board of the Bank Vice President of the Management Board of the Bank the Bank Magdalena Zmitrowicz Magdalena Zmitrowicz Grzegorz Olszewski Vice President of the Management Board of Vice President of the Management Board of the Bank Member of the Management Board of the Bank the Bank Grzegorz Olszewski

Member of the Management Board of the Bank As at the report publication date, the division of competencies between members of the Management Board of the Bank was as follows: − Mr Marek Lusztyn, President of the Management Board of the Bank: ° calls and chairs meetings of the Bank’s Management Board, ° presents the position of the Management Board of the Bank to the Bank's bodies and in external relations, in particular to public authorities, ° coordinates the work of Members of the Management Board of the Bank, ° issues dispositions in accordance with the provisions laid down in internal regulations in force at the Bank, ° supervises the following areas of the Bank's activity: internal audit, compliance risk, communication, including marketing and research, investor relations, security and the Strategy and Transformation Division, Human Resources Division and Corporate Services Division. − Mr Tomasz Kubiak, Vice President of the Management Board of the Bank, supervises the operations of the Financial Division and was appointed as a member of the Management Board to whom infringements will be reported and who will be responsible for the on-going functioning of the Whistleblowing procedure.

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− Mr Marcin Gadomski, Vice President of the Management Board of the Bank, coordinates the works of the Risk Management Division, with the reservation that until the moment of obtaining the Polish Financial Supervision Authority's approvalto perform the function of member of the Management Board in charge of supervising the management of risk material to the Bank’s operations, supervision over this risk is exercised collectively by the Management Board of the Bank. − In addition, he wasappointed as a Member of the Management Board responsible for the implementation of obligations set out in the Act on Counteracting Money Laundering and Terrorism Financing and is responsible for supervising the bancassurance risk management process. − Mr Tomasz Styczyński, Vice President of the Management Board of the Bank, supervises the operations of the Corporate Banking, Markets and Investment Banking Division. − Mr Marek Tomczuk – Vice President of the Management Board of the Bank, supervises the operations of the Retail Banking Division. − Ms Magdalena Zmitrowicz, Vice President of the Management Board of the Bank, supervises the operations of the Small and Medium-sized Enterprises Banking Division. − Mr Grzegorz Olszewski, Member of the Management Board of the Bank, supervises the operations of the Technology and Operations Division and coordinates operations aimed at the proper management of risk related to ICT environment security. − Mr Jarosław Fuchs, Vice President of the Management Board of the Bank, supervises the operations of the Private Banking and Investment Products Division. 1.5. Major factors having significant impact on the operations and results of the Bank

[GRI 102-15], Major factors having an impact on the operations and results of the Bank in 2019 The Bank’s operations in 2019 were mainly determined by the macroeconomic situation in Poland and abroad, trends observed in the banking sector and court decisions concerning disputes related to retail loans In 2019, the Polish economy continued to grow at a fast rate of 4%, despite a slight slowdown compared to 2018, remaining one of the leaders in terms of growth among Member States of the European Union. A significant growth in real GDP was driven by a high growth rate of private consumption with a positive contribution of investments and net export. Due to the strength of internal demand and relatively lower share of foreign trade in the GDP structure compared to other European economies, Poland managed to minimize the negative impact of economic slowdown observable in Western Europe, in particular in our biggest economic partner, Germany. The export growth rate remained at a good level of +6% YoY, which proves high flexibility of Polish exporters and their ability to find new outlets. Growing employment, solid pay growth, historically low unemployment level (the lowest since 1989) and government social programmes supported private consumption. The increase in investments in the economy in 2019 remained at a high level (6.2% YoY) and was supported by the inflow of European funds within the framework of the 2014-2020 financial perspective. The good economic situation contributed to further development of the banking sector and an increase in the volume of loans and deposits. The growth rate of loans in the Polish banking sector in 2019 remained at a high, single-digit level, with a slightly higher increase on the side of PLN mortgage loans at the level of over 10% YoY and an increase of 6-7% YoY in consumer loans and credits for enterprises. The growth of credit volumes translated into a high one-digit increase in interest income, and consequently an increase in core revenues in the sector. The good financial situation of customers contributed to the extension of the product range and cross-selling, which resulted in a higher yield from fees and commissions.

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Despite the expansion of the banking sector, the debt of households and domestic enterprises remained at one of the lowest levels in the European Union, leaving substantial room for further growth in the future. The non-performing loans (NPL) ratio in the Polish banking sector was further reduced, which is confirmed by the good situation of households and the solid condition of Polish companies. Risk costs in the sector increased, as banks, preparing for the expected reduction in the economic growth rate, additionally secured credit portfolios, mainly in the enterprise segment. In 2019, similarly to the previous years, banks in Poland operated in the environment of historically low interest rates. The Monetary Policy Council consistently maintained interest rates at an unchanged level, despite accelerated inflation rate in the second half of the year. Despite the persisting environment of real negative interest rates, the growth rate of the deposit base remained at a high level, mainly due to the inflow of retail deposits. Owing to the high liquidity level, banks continued activities aimed at optimizing financing costs. They also improved the asset structure, focusing on the most profitable products, mainly consumer loans and credits for small and medium-sized enterprises. Despite the favourable macroeconomic environment, the results achieved by banks were under pressure, mainly due to a significant increase in regulatory burdens in the first half of 2019 and unfavourable judicial decisions for the sector related to foreign currency mortgage loans and consumer loans in the second half of 2019. In 2019, fees payable to the Bank Guarantee Fund (towards the deposit guarantee fund and restructuring fund) increased significantly by 27% YoY, from PLN 2.2 billion to PLN 2.8 billion for the sector, with a simultaneous change in the structure for the allocation of fees between funds, which additionally had a negative impact on a significant increase in BGF costs for some banks, including Bank Pekao. As in previous years, banks also incurred high costs of adjustment to numerous regulatory solutions (including MIFID II, GDPR, PSD2). In addition, in the last few years, capital requirements for the banking sector have increased in connection with the implementation of EU regulations. According to the law, the Bank should maintain minimum values of capital ratios at Pillar I regulatory level resulting from the CRR Regulation, the combined buffer requirement resulting from the Act of 5 August 2015 on macro-prudential supervision of the financial system and crisis management in the financial system ("Act on Supervision Macroprudential ") and the Pillar II requirement under the Banking Law. Pursuant to the CRR Regulation, the minimum level of capital ratios maintained by the Capital Group and the Bank should amount to: 1. Total Capital Ratio (TCR) – 8.0%; 2. Tier 1 capital ratio – 6.0%; 3. Common Equity Tier 1 ratio – 4.5%; The requirement of the combined buffer, defined in accordance with the Act on Macro-Prudential Supervision, consists of the following buffers: − the capital conservation buffer amounting to 2.5%, applicable to all banks since 1 January 2019 (target buffer level), − a capital buffer of another systematically significant institution in the amount of between 0% and 1.00% of the total risk exposure amount (0.75% for the Bank and the Pekao Group), − the counter-cyclical capital buffer, which is calculated at the value of the weighted average of buffer ratios determined by competent authorities of the countries in which the Capital Group has exposures, 0% for credit exposures in the territory of Poland (0.01% for the Bank and the Pekao Group), − the systemic risk buffer equal to 3% for exposures in the territory of Poland (for the Bank it is 2.89%, while for the Pekao Group it is 2.90%). Under Pillar II, banks with foreign currency mortgage exposure receive an additional individual capital requirement. Bank Pekao does not have such a requirement, while the requirement for the Capital Group is 0.01% for TCR and results from the individual requirement imposed on Pekao Bank Hipoteczny by the PFSA.

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In the case of the Bank Pekao S.A., as at 31 December 2019 the minimum total capital ratio was 14.15%, Tier 1 capital ratio was 12.15%, and common equity Tier 1 ratio was 10.65%. In 2019, BGF informed banks about minimum levels of own funds and liabilities eligible for redemption or conversion, the so- called MREL (minimum requirement for own funds and eligible liabilities), which the sector must meet at the end of 2022. In the case of Bank Pekao S.A., at a consolidated level MREL amounts to 14.325% of the total sum of own funds and liabilities, which represents 21.533% of the risk exposure amount, whereas at the individual level MREL amounts to 13,738% of the total sum of own funds and liabilities, which represents 21.535% of the risk exposure amount. The aforementioned levels must be achieved by the Bank by 31 December 2022. Additionally, BGF set a path to compliance with the aforementioned requirements both at the consolidated and individual level. Compliance with these requirements will require banks to issue debt securities that meet the criteria of eligibility as MREL capital on a substantial scale. The judgments of the Court of Justice of the European Union (CJEU) on foreign currency mortgage loans in CHF and consumer loans resulted in considerable provisions and negative impact on interest income in the sector in the second half of the year in relation to the reimbursement of fees for early repayment of consumer loans, and in the case of mortgage loans in CHF increased the risk of unfavourable judgments in court cases in subsequent years, and thus the level of provisions established by banks. On 11 September 2019, the CJEU issued a judgment in an individual case stating that the consumer's right to reduce the total loan cost in the case of early repayment of the loan covers all costs imposed on the consumer. This interpretation was confirmed by the national regulatory authority, which resulted in the reimbursement of some fees by banks in the event of early repayment of a loan by the customer. On 3 October 2019, the CJEU issued a ruling in an individual case concerning unfair terms and conditions of the loan agreement indexed to CHF. The CJEU did not adjudicate that where a national court determines a possible abusive action, the entire agreement should be automatically declared null and void by the court of law. The assessment in this regard remains to be determined by the national court, whereas the CJEU did not exclude the possibility of supplementing the gap which resulted from the abusive nature of conversion clauses by means of dispositive national regulations. At present, it is difficult to estimate the scale and final impact of court cases concerning mortgage loans in CHF on the results of banks. This will depend on the number of court claims, on the duration of the adjudication process, case law and judgments, and the structure and volume of the portfolio of mortgage loans in CHF held by individual banks. Due to the marginal share of these loans in the credit portfolio, Bank Pekao is exposed to this risk to a significantly lower extent than other banks in the sector. The growing burdens on the banking sector resulted in the banks looking for a way to improve operating efficiency by streamlining processes, reducing employment, closing unprofitable branches, focusing more on multi-channel and remote access to banking. In 2019, Bank Pekao also continued its operational transformation and employment optimization. In 2019, banks competed in the implementation of new technological solutions, which on the one hand will enable them to compete on the market, including against companies from the technological sector in connection with the implementation of the PSD2 directive, and reduce operating expenditures in the long-term. The issues related to cybersecurity and personal data protection (GDPR) still remained one of the most important topics in the banking sector. All the above phenomena contributed to the limited growth of profit observed by the banking sector. After 9 months of 2019, the net profit of the banking sector in Poland increased by 3% YoY, and the profitability measured using the ROE parameter after 9 months was 7.7% and was below the cost of capital. Diversity in the profitability of banks was prominent. The biggest 8 banks were recorded a significantly higher profitability as measured using the ROE ratio (9.3% after 9 months of 2019), while the profitability of other bank was at the level of inflation. The banks’ capital base remained at a stable and solid level. Dividends paid out by the sector grew. In 2019, the eight of the largest banks in the sector paid out a total of PLN 5.4 billion in the form of dividends, which meant a 27% increase compared to 2018.

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On 3 December 2019, the PFSA presented the assumptions of the dividend policy of commercial banks, cooperative and affiliating banks, and insurance and reinsurance companies in 2020. On 24 December 2019, the Bank received a letter from the PFSA concerning individual assumptions of the dividend policy of commercial banks for 2020. The criteria for the payment of dividend at the level of up to 50% and up to 75% of the profit generated for 2019 and dividend rate adjustment principles for banks involved in foreign currency loans, indicated in the aforementioned letter, are consistent with the criteria published in the PFSA Communication of 3 December 2019. The criteria for the payment of dividend at the level of up to 100% of the profit generated for 2019 additionally take into account the Bank's sensitivity to the unfavourable macroeconomic scenario ("ST parameter"), which in 2019 amounted to 2.26 p.p. for the Bank. Having regard to the above criteria and taking into account data on the volume of capital buffers of the Bank and the Bank's Capital Group as at 30 September 2019, in order to pay out:

− up to 50% of profit for the year 2019, the Bank must have at least the Common Equity Tier 1 ratio ("CET1") at the level of 10.65%, Tier 1 capital ratio ("T1") at the level of 12.15%, and TCR at the level of 14.15%, whereas the Bank's capital group must have at least CET1 at the level of 10.66%, T1 at the level of 12.16%, and TCR at the level of 14.16%, − up to 75% of profit for the year 2019, the Bank must have at least CET1 at the level of 12.15%, T1 at the level of 13.65%, and TCR at the level of 15.65%, whereas the Bank's capital group must have at least CET1 at the level of 12.16%, T1 at the level of 13.66%, and TCR at the level of 15.66%, − up to 100% of profit for the year 2019, the Bank must have at least CET1 at the level of 14.41%, T1 at the level of 15.91%, and TCR at the level of 17.91%, whereas the Bank's capital group must have at least CET1 at the level of 14.42%, T1 at the level of 15.92%, and TCR at the level of 17.92%. Major factors that will have an impact on the operations and results of the Bank The operations of Bank Pekao S.A. is carried out predominantly in the territory of Poland, which is why the Bank’s results will be affected primarily by economic events taking place in the country and international events affecting the national economy. For 2020, it is projected that the economic growth in Poland will slow down even further – down to 3.4% from 5.1% in 2018 and 4.0% (estimated) in 2019 – mainly in relation to the downturn in the global economy (in the case of which negative impact of a new wave of tensions related to geopolitical factors cannot be excluded). The scale of economic slowdown in Poland will limit the still solid private consumption (due to growing income and higher social transfers). At the same time, however, a lower growth rate of private investments is expected due to a slower increase in foreign demand and export as well as higher uncertainty. The deterioration of the macroeconomic environment felt by consumers and enterprises as well as the potential volatility of financial markets in connection with global tensions will affect the operating conditions of the banking sector, including the growth rate of business volumes and the financial results generated by banks. An important factor affecting the results generated by banks is the monetary policy. The possible prolonged period of higher inflation could resume discussions on the validity of interest rate increases, but in the current local and global conditions this is still a less probable scenario and the dominant view is the projection that interest rates will remain at an unchanged level in the coming year. The tax and regulatory environment plays a crucial role for banks, including, in particular, the applicability of tax on certain financial institutions, high requirements in terms of equity, the growing burden towards the BGF, the costs of further adjustments to numerous regulatory solutions (including MIFID II, RODO, PSD2I, MREL), so does the maximum amount of fixed remuneration for managing investment funds introduced in Poland. Should the tax and regulatory environment remain restrictive, it may affect the ability of individual institutions to generate growth in lending and their financial results.

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Apart from the aforementioned institutional environment factors, one of the most important issues currently is the issue of foreign currency mortgage loans. In the absence of the final systemic solution in this matter, the biggest impact on the banking system will be exerted by court decisions regarding individual agreements. The judgment of the Court of Justice of the European Union (CJEU) of 3 October 2019 is of particular importance in this context, as it may encourage a greater number of borrowers to resolve the dispute in court. This may have a highly adverse impact on the results generated by banks, in particular those with a large portfolio of those loans. According to most estimates, total costs for the sector may reach several dozen billion Polish zlotys, but they are difficult to estimate and will be spread over time. Much will depend, among other factors, on the actual number of claims (how many borrowers will decide to go to court), the interpretation of national courts in individual cases (in reference to the opinion of the CJEU), reaction of national supervisory institutions or actions taken by banks themselves. It can also not be excluded that the issue of loans in CHF will be finally resolved by way of legislation. Bank Pekao S.A. will monitor the impact of judgment issued by CJEU on the direction of decisions taken by Polish courts as well as the market practice and behaviour of borrowers, and will assess the probability of cash outflow in relation to the mortgage loans in question on an ongoing basis. However, the impact may be indirect and consist in possible financial problems experienced by certain smaller institutions with a particularly high exposure to the risk in question. The growth rate of deposits in the banking sector in the year 2020 should remain at a solid level. As regards households, the growth rate will continue to be high, although it may weaken due to the high base effect and a slightly weaker economic environment and slower wage growth. The deposits of enterprises should maintain their current growth rate due to the continued strong internal demand and as a result of high turnover. In the case of sector loans, a moderate slowdown that reflects slightly weaker macroeconomic perspectives can be expected. In the conditions of a deteriorated macroenvironment, it will be difficult, in particular, to generate higher lending activity among enterprises, whereas the retail segment will be affected by the already mature phase of the cycle on the housing market (mortgage loans) and the growing saturation of the market with consumer loans (compounded with a slightly more reserved atmosphere). 1.6. Awards and honours

Bank Pekao S.A. was ranked 1 st in the “Mortgage banking” category of the “Newsweek Friendly Bank 2019” ranking. For the second year in a row, Pekao is unrivalled in terms of the quality of customer service provided to a customer interested in a mortgage loan. Other awards and honours: − “Best Trade Finance Service Provider” according to the Euromoney study for the year 2018. Fourth time in a row. The bank received the title of Market Leader in Poland and Best Services in Poland. − WSE: Bank Pekao S.A. – award for the value of debt issues arranged and introduced on the Catalyst market – an award granted by the Management Board of the Warsaw Stock Exchange − "The Best Investment Bank in Poland 2018" according to Global Finance, for the third year in a row. − Bank of the Year in the CEE M&A Awards 2019 – the best bank financing mergers and acquisitions − The highest note for Private Banking services - prestigious five stars in the private banking service rating, according to the Polish edition of the Forbes monthly. − "Institution of the Year 2018" according to MojeBankowanie.pl portal, in two categories: o Best business customer service quality, o Friendly opening of a business account. − "Telemarketer of the Year" in the 11 th edition of the competition organised by Polskie Stowarzyszenie Marketing SMB for the Contact Center of Bank Pekao S.A. from the Direct Banking Centre. Awards were received in three out of eight categories: Help Desk for Customers, External Help Desk and Video Call. − 2nd place in the "Banking" category of the Leader 2018 competition organized by Gazeta Bankowa (Banking Gazette), − 2nd place for Bank Pekao S.A. in the Golden Banker 2019 competition, in the "Mortgage Loan" category.

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Throughout the entire year 2019, Bank Pekao S.A. used the “Customer-Friendly Company" emblem. An independent research company (Digital Knowledge Observatory Foundation) conducted a satisfaction survey among the customers of Bank Pekao S.A. 500 customers were interviewed in 20 randomly selected branches. At the same time, 500 surveys were conducted among the users of online banking. A score of at least 85% was a needed in order to be granted the right to use the emblem. Bank Pekao S.A. scored 92%. Detailed results: general satisfaction with cooperation 91%, assessment of employees' competencies 92%, probability of recommending the bank to acquaintances and family members 90%, assessment of customer service during direct communication 94%. 1.7. Communication with stakeholders

[GRI 102-40], [GRI 102-42], [GRI 102-43], [GRI 102-44], Bank Pekao conducts active, transparent and effective communication with all stakeholders of the Bank, taking into account their needs and providing them with equal access to information using various communication tools. The main groups of stakeholders include: − Investors, market analysts and rating agencies − Customers − Employees − Suppliers − General public − Media − Regulators (including PFSA, BGF, the Office of Competition and Consumer Protection, NBP, Financial Stability Committee)

These groups of stakeholders are particularly important when it comes to our business model, strategy implementation and the continued growth of the Bank. The principles set out in the Bank's information policy regarding contacts with investors, securities market analysts, media and customers are regulated by the Bank's information policy, which is available on the website, under the "Responsible Business" tab: https://www.pekao.com.pl/relacje-inwestorskie/raporty-i-sprawozdania/odpowiedzialny-biznes.html

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Stakeholder map STAKEHOLDER COMMUNICATION TOOLS COMMUNICATION REPORTED TOPICS ACTIONS TAKEN BY GROUP FREQUENCY THE BANK

Investors General Meeting of Shareholders At least once a year • Implementation of Transparent operation, (shareholders, easy and fast access to Roadshows and conferences A dozen or so times a year strategies, building of bondholders and value, organizational information about the purchasers of other Investor Day Once a year changes Bank, enforcement of securities issued by external regulations and Meetings and conferences Several hundred times a year • Macroeconomic and the Bank, market market forecasts market standards. analysts and rating Stock exchange and press releases On an on-going basis • agencies) Profit distribution to Financial reports, Once a quarter shareholders data compilations and presentations on generated results Bank’s website and online On an on -going basis information channels Meetings with rating agencies At least once a year Constant cooperation with the On an on-going basis Investor Relations Office (institutional and individual investors, analysts and capital market organisations); Customers Branches, online and mobile On an on-going basis • High quality of offered Offering competitive, banking products and services, high-quality products • Fair consumer and services tailored to Bank’s website and online On an on-going basis practices the needs of Customers; information channels • Security of entrusted applying procedures that Infoline On an on-going basis funds ensure fair and safe • management of Complaints On an on-going basis Ease of communication with the Bank Customers' funds; Satisfaction surveys on products and On an on-going basis ensuring a number of services and quality of customer access channels; service creating transparent terms and conditions of Advertising campaigns and On an on-going basis offers and agreements; marketing activities collecting information on Product offers, mailing On an on-going basis expectations and opinions of Participation in fairs Where possible customers; contributing to the development of good practices and standards for advertising financial services and complying with them. Employees Internal communication On an on -going basis • Employment stability Listening to employees' Intranet, chats, discussion forum On an on -going basis and opportunities for opinions (chats, Employee Council an trade union On an on -going basis professional growth satisfaction surveys), organisations • Attractive remuneration providing employees Meetings with the participation of the Several times a year system with opportunities for Management Board • Bank’s strategy and its growth (promotions, Trips to attend competitions, At least once a year key goals training), clear, olympiads • Transparent measurable targets Employee volunteer work On an on -going basis organizational structure subject to monitoring, programme • Balance between adequate wage and Employee evaluation At least once a year professional and benefits policy, meetings Internal publications On an on -going basis private life with employees and on- Thematic questionnaires, evaluation Several times a year going communication questionnaires, employee opinion with employees, surveys ensuring a friendly

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Whistleblowing system On an on -going basis workplace: including through the implementation of remote work opportunities and pro- health and preventive measures. Suppliers Meetings with suppliers, negotiations On an on -going basis • Transparent rules for Transparent supplier Dedicated procurement platform, On an on -going basis the selection of, and selection procedures; telephone number, e-mail cooperation with, timely performance of On -going cooperation and On an on -going basis suppliers the provisions laid down performance of contracts in the contract, promotion of good procurement practices. General public Charity and sponsoring activities On an on -going basis • Social and Implementation of Employee volunteer work On an on -going basis environmental projects sponsoring programme • Reduction of negative and charity Meetings with students, student At least once a year impact on the projects; supporting internships environment, community environmental development; education of encouraging employees Customers and to participate in Employees community-oriented and • Work opportunities and environmental opportunities for growth campaigns; reducing provided to students negative impact on the environment. Media Press conferences A dozen or so times a year • Implementation and Transparent operation, Press releases On an on -going basis promotion of the bank's easy and fast access to Social media On an on -going basis strategy information about the Interviews, expert statements On an on -going basis • Release of accurate Bank. Participation in economic Several dozen times a year information on conferences, etc. measures / condition of Constant cooperation of the On an on -going basis the bank to all groups Corporate Communication Office of stakeholders through (journalists, media) media • Building the position of a leader / expert in the financial sector

Regulators (including Reports, correspondence, audits On an on -going basis • Compliance with Compliance with PFSA, BGF, the Office requirements and requirements, of Competition and regulations; regulations and good Consumer Protection, • Supporting the creation practices, ongoing NBP, Financial of new market cooperation with the Stability Committee, principles, including Regulators. WSE, National good practices. Depository of Securities)

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2. Social issues

2.1. Social responsibility

[GRI 102-12], [GRI 102-16], Social responsibility is a permanent operating principle based on which the Bank establishes its relationships with the environment. Bank Pekao S.A., as a responsible organisation and an active participant in social life, complies with applicable legal regulations and standards, including those on social responsibility. The Bank does not have a single regulation which would cover social responsibility issues in a comprehensive way. Nevertheless, they are incorporated into other regulations adopted by the Bank. Bank Pekao S.A. obeys the Code of Banking Ethics of the Polish Bank Association and the Best Practices for the Financial Market issued by the Polish Financial Supervision Authority. These documents provide for principles connected with the activities of banks in their contacts with customers, principles for mutual relations between banks, and the bank’s conduct as an employer towards employees. In 2019, Bank Pekao S.A. celebrated its 90 th anniversary. Therefore, in this special year, the Bank was involved in a number of events which highlighted historical achievements, pioneering nature of its operations in the financial sector, and the social responsibility and patriotism of the Bank, documented throughout all the years of its operation since 1929. The history of Pekao S.A. is the history of Polish banking: the company was the first to launch an ATM in Poland, issue the first credit card, launch a brokerage office, and practically apply biometry in banking. 2.2. Corporate values - Charter of Principles

[GRI 102-12], [GRI 102-16], To highlight the significance of social responsibility issues, Bank Pekao S.A. adopted the Charter of Principles, i.e. an internal set of corporate values, including: respect, trust, equality, freedom (understood as freedom of operation), reciprocity and transparency. The Bank’s social involvement forms an integral part of its consistent actions carried out in relation to corporate social responsibility. The Bank supports long-term projects based on partnership with selected and trusted social organisations to solve defined problems. The Bank’s superior goal is to create permanent value by providing the highest quality customer service to its customers and implementing user-friendly and simple solutions, establishing a working environment that supports employee growth, taking care of employee satisfaction at work, and strengthening employees’ sense of pride in belonging to the organisation, as well as contributing to the development of local communities in which the Bank operates. The Charter of Principles includes all these aspects. The Charter is a set of basic corporate values. It identifies values that constitute the basis of relations with each group of stakeholders and points out desired patterns of behaviour. The application of the Charter in relations with employees, customers, shareholders and communities established conditions of sustainable development by setting out values for all groups of stakeholders. This is a system of reference in every day work and in the case of problems, which are not always incorporated in external or internal regulations. Based on the Charter of Principles, we try to: − suggest manners of conduct that will help us direct our operations in these areas of our everyday activity where conflicts between morality, business goals and various cultures may arise; − establish unity by solving conflicts and disputes, favour the development of common sense of feeling and experience among employees.

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2.3. Code of Conduct of the Pekao Group

[GRI 102-16], The Code of Conduct provides for principles of conduct to be followed by the Bank’s employees to ensure the highest standard of services and protect the Bank’s reputation. Reputation is an invaluable non-financial value created mainly by employees. Principles set out in the Code apply to all persons working with Bank Pekao S.A. or another legal entity that is a member of the Bank Pekao S.A. Capital Group on the basis of employment or other similar contracts, including members of statutory authorities of the companies. Employees must confirm in writing or via the IT system that they have familiarised themselves with and commit themselves to obey the Code. Each employee is expected to behave in an ethical, honest and loyal way and show an approach that favours cooperation in achieving the Group’s goals, respect and diligent use of the company’s assets, and in particular to: − perform their duties at the top professional level to meet customer expectations in the best way and avoid behaviour that could be interpreted as ambiguous or inconsistent with intentions; − act in the best interest of customers; − comply with legal regulations and recommendations of regulators; − comply with the Code and other internal regulations, which is one of the basic duties of all employees. Persons managing employees are expected to take all possible steps to ensure that employees reporting to them act in compliance with applicable legal regulations, recommendations of regulators, internal regulations, and standards of conduct. The management are responsible in particular for: − ensuring that employees will be trained in the performance of their business duties in compliance with applicable legal regulations, recommendations of regulators, internal regulations and ethical standards; the training, if required by the employee’s scope of duties, should also include a product offer, − pointing out legal, compliance and reputation risks and taking care that employees behave properly in this area; − taking actions if employees inform them about violations or reasonable doubts concerning issues set out in the Code; − ensuring that employees have relevant approvals to perform their business duties, as required by commonly applicable legal regulations. Each employee should be aware that their conduct, both with regard to business duties and free time, may influence the way the Group is perceived. Employees cannot expose the Group to the reputation risk. Each employee must take care of the Group’s reputation while performing his or her business duties, representing companies or referring to his or her employment at such companies.

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Principles set out in the Code of Conduct are as follows: − treating others with dignity and respect; − respecting human rights; − protecting reputation; − communication standards; − occupational safety and health; − protection of assets; − financial reporting; − taking care of natural resources; − responsible marketing and promotional actions; − protection of information protected by law; − counteracting money laundering and financing of terrorism; − consumer protection; − preventing monopoly practices and assuring fair competition; − confidential information and abuses in the market; − conflict of interests management; − counteracting corruption; − reporting breaches. The Code of Conduct provides for examples of permissible and forbidden acts. 2.4. Relations with Customers The Bank continues to improve its procedures and takes necessary actions to react quickly and review customer complaints by taking customers’ reasonable interests into account to the maximum possible extent. This is provided for by internal regulations on complaint handling management, as well as commonly applicable legal regulations. If a dispute is not resolved through complaint handling procedures, a customer being a consumer may lodge a request for the complaint to be settled through an out-of-court procedure before the Banking Arbitrator at the Polish Banks Association or before the Financial Ombudsman. Complaint handling The Bank carefully analyses each complaint and in the case of irregularities takes appropriate remedial actions. Systematic complaint analyses let the Bank take appropriate actions to improve its processes and procedures or elements thereof. The purpose of the complaint handling procedure is mainly to: ° inform existing and potential customers in a transparent way about procedures for filing complaints as well as terms and conditions and time limits applicable to complaint handling; ° review complaints in an unbiased, diligent, objective and timely manner; ° take improvement or remedy actions if any irregularities resulting in the complaint having been filed by the customer are identified. Detailed operating procedures for handling complaints, set out in the Bank’s regulations, specify the obligations and competencies necessary to comply with complaint handling requirements referred to above in a transparent and accurate way. As a result of the Bank’s actions related to complaints, 77% of complaints was closed within statutory time limits.

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The Bank has appointed the Customer Ombudsman to help customers in resolving disputes that may arise in connection with the services offered. The Ombudsman deals with the most difficult and non-standard matters that require an individual approach and additional legal opinions. Each customer may contact the Ombudsman if they do not agree with the decision concerning the submitted complaint, they believe that the case is complicated and requires an individual approach or if they want to submit remarks as to the operation of the bank. 2.5. Satisfaction management Having due regard to the high quality of customer relations, their satisfaction and loyalty are key to building lasting value for all Stakeholders of the Bank. Therefore, in 2019 the Bank conducted an integrated programme of customer satisfaction and loyalty studies, which covered the most important processes and points of contact. The results of these studies were used to improve services provided by the Bank. Nearly 2,000 Secret Customer visits were carried out as part of the studies into the quality of customer service at branches and outlets. Visits were focused on measuring the quality of sales processes of such products as personal account (1,182) or express loan (707). The obtained data allowed to systematically improve the quality of customer service in each branch and outlet of the bank. The studies on customer satisfaction with services provided by the Bank involved 3,900 customers using services at branches and through remote channels. They yielded a Net Promoter Score (NPS) of 45. The studies conducted in 2019 were aimed at learning the customers' opinions on satisfaction with customer service provided by an advisor, at a branch, at via the infoline. 420 interviews were conducted to assess the process of opening the Ultra Beneficial Account ( Konto Przekorzystne) and 400 customer opinions regarding the cashless service model were collected. The results of the studies are used on an ongoing basis to manage adverse events at the operational and strategic level. In order to improve the level of customer satisfaction, the bank launched the “Simply in Polish” programme. Its purpose is to improve communication with customers in all communication channels (branch offices, infoline, mass communication, remote channels, website). The Bank introduces the principles of simple language, reduces the use of bureaucratic language and industry-specific language. Legislative documents (agreements, regulations, promotional materials) are being simplified. The editorial skills of employees are being developed through a series of workshops, conferences and trainings. Based on the best market practices and experience of branch employees, Bank Pekao S.A. created a book of customer service standards in force at branches. It contains a set of behaviours recommended in certain situations, starting from paying attention to housekeeping at the branch/outlet and its aesthetic as well as the employees’ appearance, noticing and greeting the customer, and finally bidding them farewell. The book also addresses the issue of providing customer service to customers with special needs. In 2019, the "Pekao Without Barriers" programme was launched. The programme aimed at: building the awareness and education of employees as regards the accessibility of the bank's services to customers with special needs, providing the highest quality customer service to customers with special needs, regardless of the place of contact with the bank, and compliance with the requirements laid down in the Act on Accessibility to Individuals with Special Needs. The Book of Standards for Customer Service Provided to Customers with Special Needs was created. The prepared description of behaviour forms an integral part of customer service standards and applies to employees working at all branches/outlets. The scope and content of standards is the result of the best market practices, recommendations of the Polish Banks Association and experience of employees of Bank Pekao S.A. The Bank provides individuals with special needs with the option, exercisable at their request, to obtain the general terms and conditions of agreements and regulations in forms accessible to individuals with disabilities, such as: audio recordings, video recordings of content in Polish sign language, a printout in Braille or a printour with an easy-to-read font size. The Bank also begun the process of certifying branches in terms of architectural accessibility, having due regard to all needs of people with disabilities and in cooperation with experts from an independent foundation.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 NPS ratio (in comparison with the previous year) 45% n/a

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2.6. Responsible marketing

[GRI 206-1], [GRI 417-1], [GRI 417-2], [GRI 417-3], Pursuant to applicable internal regulations, the Bank’s marketing and advertising activities are carried out on the basis of generally applicable legal regulations and guidelines of regulators, principles of fair trading on the financial market, good practices, and customers’ statements of intent regaring such activities. In addition, they are carried out in compliance with the Bank’s communication strategy, the Bank’s visual identity and image, adopted internal regulations and in a way that maintains the intelligibility of the message being communicated. Key regulations that apply to this area insofar as the assessment of compliance risk is concerned include the New Product Implementation Policy of Bank Pekao S.A., updated on 10 August 2018, and Principles for Developing Marketing Communication of Bank Pekao S.A., updated on 20 December 2018; both regulations were enforced on the basis of the Regulation of the President of the Management Board. A new Regulation on the Standard and Crisis Communication Policy of Bank Polska Kasa Opieki Spółka Akcyjna and Principles of Appropriate Conduct in Social Media, which comprehensively address communication and promotional activities conducted with the Bank's stakeholders through social media, entered into force in May 2019. The Regulation on the Principles of Developing Marketing Communication was drawn up in connection with the decision of the Management Board of the Bank to adopt the Principles of Corporate Governance for Supervised Institutions, issued by the Polish Financial Supervision Authority. This regulation takes into account, inter alia , basic requirements applicable to the content of marketing and advertising materials, including the nature and specification of the relevant product, including: consumer loans, mortgage loans, bank accounts (in particular savings accounts, savings and settlement accounts or term deposit accounts), insurance products, investment products. Bank Pekao S.A. makes all efforts to ensure that its advertising messages do not undermine social trust to advertising activities, contain any contents or images that breaches generally applicable social standards, betray the customer’s trust by taking advantage of the lack of experience or knowledge, draw on the sense of fear, contain elements that could lead to or encourage acts of violence or approve discrimination, especially due to race, religion or gender.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Value of penalties paid for the violation of consumer rights: PLN 0 PLN 0 Value of penalties paid for the violation of principles of free PLN 0 PLN 0 competition 2.7. Relations with suppliers

[GRI 102-9], Bank Pekao S.A. treats its business partners with respect and chooses suppliers of goods and services in an objective and indifferent way to take care of good and fair business relations. The Bank choses its suppliers in accordance with its internal procedures that comply with best practices and absolutely applicable regulations of Polish law. In 2018, procurement processes were reviewed on a comprehensive basis and, as a result, three key regulations were developed and adopted at the Bank, i.e.: “Procurement Policy of Bank Polska Kasa Opieki Spółka Akcyjna”, adopted by way of the Regulation of the President of the Management Board in April 2018, as well as “Principles for Procurement by the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna” and “Principles for Procurement Without the Participation of the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna”, which were both adopted by way of the Regulation of the President of the Management Board in December 2018. The principles were re-verified in 2019 following further transformation of the procurement function at the Bank. Another wave of improvements initiated in 2019 is the full digitisation of procurement processes and communication with bidders at the stage of procurement procedures and order placement.” During the procurement process, products or services to be ordered are defined in the same way for all business partners to guarantee fair competition. Each company may be invited to take part in the procurement process and submit its bid in accordance with the Bank’s requirements. All companies that submitted their initial bids are entered in the supplier database and taken into account when the list of potential suppliers is drawn up.

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Companies invited to take part in the process can ask questions concerning the Bank’s specification. Information on the final decision is sent to all bidders. To choose suppliers of goods or services in an unbiased way, the Bank establishes committees which must ensure that the supplier selection process is transparent and recommend the most advantageous bid. In accordance with the principles applicable to the Bank’s ordering procedures, most ordering procedures are based on negotiations in an electronic form, which definitely streamlines procedures with Polish and international partners. One of the advantages of such a solution is the high effectiveness and transparency of the negotiation process. In tenders conducted by the Bank, suppliers must fill out Corporate Social Responsibility forms and provide information concerning environmental aspects, social standards and issues related to respect for human rights. In this way, Bank Pekao S.A. takes actions aimed at sustainable growth, environmental protection and the prevention of human rights abuse by the Bank’s business partners. In addition, during the tenders, the Bank verifies potential bidders in terms of corruption risk and sanction lists (US and EU sanction lists) as well as public warnings published by the Polish Financial Supervision Authority. Companies that provide products or services for the Bank are informed about the abuse prevention process and material provisions of the corruption prevention policy in force at the Bank. 2.8. Conflict of interest management The Bank implemented the Rules for managing conflicts of interest at Bank Pekao S.A. updated in October 2018, which provide for principles for managing conflicts of interest and define circumstances that cause or are likely to cause conflicts of interest in the Bank’s activity. Measures used by the Bank to manage potential conflicts of interest are, among others, based on: − its organisational structure and consist in: − establishing information barriers (Chinese walls); − splitting duties by separating various business units of the Bank and Group entities in physical and competence terms in the case of actions that can cause a conflict of interest, including in particular the separation of the Bank’s business units; − implementing structural independence by allocating defined competences, method description, types of actions and operations to each business unit of the Bank to let it make independent decision and supervise the Bank’s employees; − preventing simultaneous or consecutive involvement of the Bank’s employees in service provision if such involvement can adversly affect the effective management of conflicts of interest; − internal regulations providing for remuneration rules in relation to the Bank’s employees by defining: − principles for remuneration that do not have a negative impact on the stakeholder’s interest and eliminate direct dependencies between a variable part of remuneration and business goals; − entry into own transactions, implementing procedures for preventing abuses connected with the performance of own transactions on financial instruments by establishing limitations to such transactions in relation to an employee or the Bank; − the transfer of the Bank’s employees to other jobs if a reporting relationship arises between partners or relatives.

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If, despite of the application of all possible measures to manage conflicts of interest, there is a risk that the interests of the stakeholder to which the conflict refers to will be violated or there is a significant reputation risk, the conflict of interest is disclosed to the stakeholder. The disclosure always includes the description of the underlying conflict of interest adjusted to the stakeholder’s knowledge and experience, which enables the stakeholder to make a well-informed decision concerning a specific service, as well as information about measures applied by the Bank to manage the conflict of interest and limit related risks. The disclosure of the conflict of interest does not release the Bank from its obligation to apply all possible measures connected with the management of conflicts of interest. In addition, the Bank has the Policy for managing conflicts of interest arising from non-bank activities of the Bank Pekao S.A. Group , which was adopted by way of the Regulation of the President of the Management Board in December 2017. In accordance with this policy, non-banking activities that are connected in any way with an entity being the Bank’s competitor, customer or business partner can generate conflicts of interest. Furthermore, being a member of statutory bodies, providing consultancy services or working for members of the Bank Pekao S.A. Group other than the Bank, performing any functions in corporate bodies of companies as part of corporate oversight performed by the Bank, and acquiring shares in a public company may generate conflicts of interests. The employee may not get involved in any transaction made by the Bank, the Bank Pekao S.A. Group, a customer or business partner if, as a result of such a transaction, this employee or a relative of that employee may obtain direct or indirect personal benefits. Before taking any non-banking actions, the employee must analyse whether they can generate conflicts of interest. Taking any actions for the customer, business partner, competitor or any other activity, if there are any circumstances that can arise reasonable doubts concerning the existence of a conflict of interest, the employee must notify the manager of the Bank’s unit where he or she works and in the case of top management a direct superior or the Compliance Department. 2.9. Charity and sponsoring activities

[GRI 102-12], The Bank’s policy for sponsoring and charity activity is aimed at strengthening the Bank’s image as an open and modern institution that is close to customers and communities in which the Bank operates. A key internal regulation providing for guidelines in this area is the document entitled Principles for granting donations and sponsoring by Bank Polska Kasa Opieki Spółka Akcyjna , which was updated in November 2018 by way of the Regulation of the President of the Management Board. The updated regulation provides, inter alia , for the establishment of a new committee in charge of sponsoring and donations that is to support the Management Board in making decisions regarding the Bank’s involvement in sponsoring projects or donations to be granted by the Bank. When selecting initiatives, the Bank departs from activities based on one-off donations and a reactive response to requests for support to the benefit of long-term social involvement based on partnership with respectful organisations with social trust. In particular, the Bank gets involved in projects in such areas like: responsible economic development, promotion of national brand and Polish values, support for culture, sport, aid to children in need, or environmental protection. The Bank provides its support at two levels: nation-wide, where the Bank sponsors events having a material impact on Polish culture, and locally to support initiatives dedicated to local communities. In accordance Corruption Prevention Policy for the Bank Pekao S.A. Group in force at the Bank, before a donation is made or a sponsorship agreement is concluded the Bank performs a risk (due diligence) analysis to minimise its corruption and reputation risks. 90 th anniversary of Bank Pekao S.A.’s establishment In 2019, Bank Pekao celebrated its 90th birthday. For 90 years, as a socially responsible institution, Bank Pekao S.A. has been making efforts to improve the quality of life as well as build and strengthen long-lasting relations with communities on the basis of mutual understanding of needs. That is why, in this special year 2019, the Bank supported a number of prestigious initiatives to commemorate this anniversary. At the same time, the Bank implemented initiatives to remind the public of its own history which began in the reborn Republic of Poland. One of elements of the Bank’s mission is to promote the national brand and Polish values.

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History of Pekao S.A. means the history of Polish banking: Pekao, as the first bank in Poland launched an ATM, issued the first credit card, launched a brokerage house and applied biometrics in banking. The celebration of the 90th anniversary of the Bank's establishment began on March 18, 2019 with a grand gala at the National Theater in Warsaw. The ceremony was attended by distinguished guests, headed by the President of the Republic of Poland Andrzej Duda and his wife. The gala in Warsaw began a series of jubilee events in many different Polish cities. In the following months, similar events were organized in major Polish cities, such as Szczecin, Katowice, Kraków, Poznań, Lublin, Gdańsk, Bydgoszcz and Wrocław. During the ceremonies a documentary movie illustrating the history of the Bank was presented, as well as an artistic program performed by outstanding Polish artists based on the hits of the Second Polish Republic. In 2019, the Bank provided financial support to:, the 17th NIKE Podkarpacie Football Gala, the “Kortowiada 2019” Student Festival in Olsztyn, “Summer with a Book 2019”, the “Heart for Animals” Gala, the International Intergenerational Conference, the “100th Anniversary of Silesian Uprisings” Concert, the Stanisław Moniuszko International Polish Music Festival in Rzeszów, the 8th International Paderewski Festival, the 1st Family-owned Business Conference. For many years Bank Pekao S.A. has also been involved in the protection of European bisons in Poland, which are exceptional and unique species in danger of extinction. The financial support provided by the Bank is allocated towards the diversification and development of the population, care for herds and to subsidize scientific and educational projects. Economic and commercial initiatives Bank Pekao S.A. as a leader in the financial sector is present during key economic and commercial initiatives organised in Poland and abroad, including as one of organisers. The Bank’s involvement is based both on its financial and substantive support. In 2019, the Bank was present, among others, for the second time at the World Economic Forum in Davos, where, together with PZU, we opened and ran the Polish House - a place dedicated to international meetings, debates and conferences. The Polish House in Davos allowed to promote the Polish economy and its achievements, as well as showing the values and potential of Central and Eastern Europe. The debates run in the Polish House were attended by presidents and prime ministers of the countries from CEE region, prominent economists, as well as representatives of the largest companies from our part of Europe. Other key initiatives attended by Bank Pekao S.A. were CEO Summit, European Financial Congress in Sopot, Economic Forum in Krynica, the Financial Congress and the Corporate Banking Congress in Warsaw. Dr Marian Kanton Foundation of Bank Pekao S.A. Bank Pekao S.A. carries out its charitable activities mainly through the Dr Marian Kanton Foundation of Bank Pekao S.A., which was established in 1997. The scope of the Foundation’s charitable and social activities is very extensive. The statutory goals of the Foundation are to support initiatives in the following areas: − education of children and young people, − scientific, R&D and teaching projects undertaken by academic institutions and schools; − promoting knowledge in the field of banking; − helping the ill and the disabled; − promoting physical activity and sport; − environmental protection; − projects and activities undertaken by charities; − promoting culture. In 2019, a year of special significance for the Bank due to its 90 th anniversary, the Foundation was also involved in the celebration of the 90 th year of the Bank’s existence. Dr Marian Kanton Foundation of Bank Pekao S.A. organized the grant competitions supporting employee volunteer work programmes. 90 projects were organized throughout the country for the 90 th anniversary of Bank Pekao S.A., under the motto “We’re close". Volunteer projects included a number of initiatives in such categories as: ecology, education, sport, culture and art, health promotion or animal aid. Such a wide range of categories meant that each employee could propose a project related to the issue that reflects the needs of the local community. Additional information on the Foundation’s activities are published on the Bank’s website.

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Direct charitable activity Apart from activities carried out through the Foundation, Bank Pekao S.A. cooperates directly with several public benefit organisations and supports them with donations for their statutory activities. NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Total amount of donations made (excluding donations made to the PLN 3,028,000 Foundation of Bank Pekao S.A.) PLN 2,089,366 Donation made to the Foundation of Bank Pekao S.A. PLN 500,000 PLN 16,800

2.10. Employee volunteer work programme

[GRI 102-12], The employee volunteer work programme supports the implementation of the mission connected with the Bank’s corporate social responsibility. The implementation of the Employee volunteer work programme contributes to the growth of the employees’ engagement by providing opportunities for participation in social initiatives that develop skills and competencies. The Bank, as an employer, enables its employees to aid public benefit organisations, which has a positive impact on relations between the company and employees and social communities. Activities under the volunteer work programme have also an integration character and enable employees to know and cooperate with employees of other business units of the Bank they normally do not cooperate with. As regards the relations between the employer and employees, the volunteer work programme strengthens the connection with the employer as a company creating social values. In the working environment, it establishes a bridge connecting various aspects of life. In 2019, the Bank introduced internal regulations (regulations on the participation in the employee volunteer work programme) and amendments to the Work Regulations that allow employees to use two additional days of paid leave from work per calendar year, which the employee may use to participate in an employee volunteer work programme. In January 2019, a survey was conducted among active volunteer workers – Bank employees. Nearly half a thousand people participated in the survey. 95% of survey participants indicated that the bank should continue to initiate employee volunteer work programmes - the aim of which is to provide voluntary and free assistance to those in need. In addition, the employee volunteer work programme received a total of 78% of positive assessments. The assessment of individual aspects of volunteer work was subject to special analysis. The survery was designed in such a way, so that apart from the repsonse employees can indicate how important a specific aspect is to them. The organisation of initiatives (87% of responses) received the highest score, followed by relationships within the group of volunteers (86% of responses) and selection of organisations cooperating with the bank (83% of positive responses). From the perspective of volunteers, the following aspects are important as well: availability of information about initiatives, contact with the coordinator and how they manage the volunteer, and preparation for an initiative. Aspects that received the lowest score were: promotion of the activities carried out by volunteers at the bank (67% of positive responses) and supervisor’s support of activities carried out by the volunteer (65% of positive responses). In 2019, the bank invited six organisations that have been successfully providing assistance on a nationwide scale for years to cooperate with the bank. The Volunteer Work Festival that was held on 25 April 2019 was attended by the representatives of partner organizations, including a new partner of the bank – the Warsaw Institute of Banking, which attended with the project under the name "Bankers for Financial Education of Youth - known under the name BAKCYL". In addition, the Festival always features an expert panel and a thematic discussion. The event modules dedicated to volunteers include: skills workshops, meetings with inspiring guests from outside the bank and the presentation of awards and special acknowledgements. In 2019, aid for children was provided in cooperation with SOS Children’s Villages Poland and the Empowering Children Foundation. Thanks to the cooperation with the former, volunteers took part in such activities as sports and integration events organised on the premises of SOS Children’s Villages as well as a financial and educational workshop. They directly supported children under the care of the Foundation by preparing Christmas presents under the “Letter to Santa Claus” initiative. The second supported area was an initiative organised at schools. The Empowering Children Foundation prepared interested employees to act as educators within the framework of the “My rights – looking for solutions” project. 50 workshops on problem solving in particularly difficult situations for young people were organised to describe how the Helpline for Children and Youths operated by the Foundation works.

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The volunteer initiative dedicated to seniors was carried out in cooperation with the Polish Red Cross. Educational workshops on banking, safety in finance and mobile banking were held as part of the SeniorON programme, the purpose of which is to activate seniors. Volunteers organized 10 workshops throughout Poland. Seniors were also invited to the branches of the bank where they tested modern banking solutions in practice. The workshops were attended by 100 seniors. Animals were supported by volunteers in cooperation with the Polish animal society (Polskie Towarzystwo Opieki nad Zwierzętami). They organised the Animal Aid Day, collected money for the shelter in Celestynów and held an education action on animal right protection for employees of the Bank’s Head Office. Volunteers collected PLN 12,500 and over 170 kg of animal feed. Another area in which employees could provide their assistance was helping the sick. In cooperation with the DKMS Foundation, volunteer carried out an initiative to register Bone Marrow Donors in 6 cities in Poland. A total of 664 potential donors were registered. In 2019, an important area was the cooperation with the Warsaw Institute of Banking as part of the “BAKCYL” financial education for the youth programme. 23 bank employees conducted a total of 72 lessons for 1728 students. A very important initiative was implemented in 2019 in cooperation with the M. Kanton Foundation of Bank Pekao SA, namely the grant competition under the name “We’re close" – 90 projects for the 90 th anniversary of the bank. The bank’s first, inaugural grant competition for volunteer work, dedicated to local communities. Employees, as leaders, submitted proposals on how to aid their local neighbourhoods, created a team of volunteer workers and provided aid where it was needed the most. Initiatives implemented as part of the Competition included various activities from one of the following areas: education, environmental protection and animal aid, culture and art, prevention of exclusion, exercise and health. Employees from all over Poland got involved in tree planting, environmental education, sports events, organization of thematic and cultural activities for children and seniors, support for the disabled, wall painting, providing resources to libraries and animal shelters. The competition ended with a ceremonial final event attended by leaders of individual projects, volunteers and representatives from the management board of the bank. In 2020, the bank will continue to develop cooperation with selected partner organisations and launch another edition of the grant competition. The Management Board of the Bank is involved in the process of planning volunteer activities – member of the Management Board of the Bank are committed volunteers.

Blood donation drives

Employees of Bank Pekao S.A. regularly participate in blood donation drives organized in cooperation with the Regional Centre of Blood Donation and Treatment in Warsaw. Ever since this cooperation was established, i.e. since 2010, over six hundred employees of the Bank donated more than 300 litres of blood. In 2019, the blood donation drives were held twice, in May and September. 94 persons registered and 58 of them qualified to give blood. 26 litres of blood were collected. Further blood donation drives are planned for the year 2020.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of partner organisations 6 6 Total number of employees involved in volunteer 880 1,130 initiatives Total number of hours of volunteer work 5,011 3,900 Total number of volunteer initiatives 246 163

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2.11. WIG-ESG Index On 3 September 2019, the Bank entered the WIG-ESG index which replaced the Respect index (the Index was managed by the Warsaw Stock Exchange and consisted of socially responsible companies which operated in accordance with the best standards for managing corporate governance, information and investor relations). The share of Pekao shares in the WIG- ESG index is 5.9%. The WIG-ESG index has been published since September 2019, based on the value of the portfolio of shares of companies considered socially responsible, i.e. those which comply with the principles of corporate social responsibility, in particular with regard to environmental, social, economic and corporate governance issues. The base value of the index was determined as at 28 December 2018 and amounted to 10,000.00 points. WIG-ESG is an income index, which means that both the prices of transactions concluded therein and the income from dividends are taken into account in its calculation. The share of a single company in the index is limited to 10%, whereas the aggregate share of companies whose share exceeds 5% is limited to 40%. 2.12. Gender-Equality Index (GEI) In January 2020, Bank Pekao entered the Gender-Equality Index. The Bank, as the only company from Poland and one of the few in the entire Central and Eastern European region, qualified for this year's edition of the Bloomberg Gender-Equality Index, which is comprised of listed companies which actively support gender equality in the workplace. Pekao met the requirements for entry to the index by promoting the wage equality of women and men and equal access to promotion and professional development. The Bank effectively implements a policy of diversity, equal opportunities in employment and mobbing prevention. This year's edition of Bloomberg GE Index included 325 companies from 42 countries, representing 50 industries. Index participants were selected from among as many as 6,000 companies from 84 countries. 2.13. Membership to trade associations and organisations

[GRI 102-13], Bank Pekao S.A. is active in trade associations and organisations. The Bank’s involvement in this area can be broken down into four main fields: − Polish Banks Association along with Committees and Councils, including: The Banking Cybersecurity Centre Committee, Real Estate Funding Committee, Payment Card Processor Committee, Bank Card Issuer Council, Electronic Banking Council, − International associations and organisations, including: Word Economic Forum, International Swaps and Derivatives Association (ISDA), Institute of International Finance (IIF), Association of Chartered Certified Accountants (ACCA), − Nationwide associations and organisations, including: Association of Stock Exchange Issuers, Chamber of Brokerage Houses, Polish HR Management Association, Bank Dealers Association ACI Polska, Polish Capital Investors Association, − Local associations and organisations: Lublin Business Club, Podkarpacie Business Club.

NON-FINANCIAL PERFORMANCE RATIOS Activity of the Bank in trade associations 2019 2018 and organisations in the relevant year (number of memberships) Polish Banks Association as well as Committees and Councils 14 15 associated therewith International associations and organisations 14 14 Nationwide associations and organisations 6 6 Local associations and organisations 2 21

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3. Employee issues

3.1. Human resources management

[GRI 102-8], Human capital is a key value of Bank Pekao S.A. and actions in the area of human resources are determined by the Bank’s mission and by values considered to be of key importance for the Bank’s sustainable and continuous growth. The Bank is a first-choice employer, which means that it acquires the best candidates and provides working conditions that favour the growth of employees’ motivation, satisfaction and commitment. An important goal of the Bank’s HR policy is to invest in the development of skills of all its employees, but the priority of the Bank’s development programme is to identify, review, verify and develop present and future leaders. As at the end of December 2019, the Bank employed 13,779 person, compared to 14,569 as at the end of 2018. The average age of employees is 46.5 years, 70.5% of them have completed tertiary education (69.6% in 2018). Women constituted 75.0% of all employees . The Bank creates opportunities for individual professional development by investing in training and the improvement of employee competencies and skills. While creating a friendly working environment, Bank conducts surveys regarding the employees’ satisfaction and opinions in order to continuously improve working conditions, communication and employee relations. In 2019, Bank Pekao S.A. received the prestigious Top Employers Poland certification sign for the ninth time, which confirms its pro-employee actions. The purpose of the Top Employers certificate is to identify companies that implement HR management principles in practice in the best way. The Top Employers certificate is granted solely to companies that stand out in terms of their HR strategy focused on supporting employees’ professional development, improving employee competencies and skills, as well as transparent operation in accordance with adopted values and principles. Each company taking part in the Top Employers project is subject to identical and objective certification/assessment criteria based on international HRM standards. To obtain the prestigious Top Employers certification sign, the company must meet and exceed these standards. The Top Employers Institute assessed the Bank’s practices in the following areas: − talent development strategy; − HR planning; − new employee on-boarding; − training and development; − performance management; − leadership skill development; − career development and succession planning; − salaries and benefits; − culture.

Respect for diversity and equality and non-discrimination are principles that are deep-rooted in the organisational culture of Bank Pekao S.A. They have been promoted and sanctioned in internal regulations for years. The Bank takes actions to manage diversity in the organised way, including workshops and training for employees and management staff dedicated to diversity management, support for the development of an organisational culture focused on accepting diversities and individual differences, as well as preventing situations where employees may be discriminated against their diversity. Respect for diversity and equality and non-discrimination are principles that are deep-rooted in the organisational culture of Bank Pekao S.A. They have been promoted and sanctioned in internal regulations for years. The Bank takes actions to manage diversity in the organised way, including workshops and training for employees and management staff dedicated to

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diversity management, support for the development of an organisational culture focused on accepting diversities and individual differences, as well as preventing situations where employees may be discriminated against their diversity. The implementation of a number of regulations and practices lets the Bank carry out actions based on sustainable development and respect for diversity and equal treatment. [GRI 102-41], [GRI 401-1],

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of employees of the Bank 13,779 14,569 Number of employees of the Bank (in FTEs) 13,648 14,270 Number of separations (in FTEs) 2,077 1,969 Number of employees of the Bank with tertiary 70.5% 69.6% education % of employed women 75% 77% % of employees covered under the collective 77.6% 76.8% agreement (in FTEs)

[GRI 405-1],

PERCENTAGE OF EMPLOYEES IN INDIVIDUAL AGE CATEGORIES BY WOMEN MEN

GENDER (IN FTES)

< 30 62% 38% 30 -50 73% 27% >50 81% 19% Total 75% 25%

[GRI 405-1],

PERCENTAGE OF EMPLOYEES BROKEN DOWN BY EMPLOYMENT WOMEN MEN STRUCTURE BY GENDER (CONVERTED TO PERSONS) Members of the Management Board 14% 86% Managers 60% 40% Other 77% 23% Total 75% 25%

COMPOSITION OF THE SUPERVISORY BOARD BY GENDER WOMEN MEN

(CONVERTED TO PERSONS)

Number of members of the SB 33% 67%

3.1.1 Diversity Policy Bank Pekao S.A. adopted the Policy on the diversity of members of the Supervisory Board, members of the Management Board and persons holding Key Functions at Bank Polska Kasa Opieki Spółka Akcyjna in March 2016 by way of the Regulation of the President of the Management Board. This policy defines a strategy for the management of diversity, including diversity with regard to selection of members of the Supervisory Board, members of the Management Board and persons holding Key Functions at the Bank.

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The purpose of the Bank’s diversity strategy, as set out in the policy, is to ensure top quality of performance by the Bank’s authorities by the way of appointing competent persons to act as members of the Supervisory Board, the Management Board and perform Key Functions at the Bank, based primarily on objective merit-based criteria and taking into account benefits arising from the diversity. In accordance with the Bank’s applicable legislation procedures, the policy was adopted by the Management Board of the Bank and approved by the Supervisory Board. 3.1.2 HR Selection Policy The Policy for the Selection of Candidates for Members of the Management Board, Key Functions at Bank Polska Kasa Opieki Spółka Akcyjna and N-1 and N-2 Functions adopted in February 2016 by way of the Regulation of the President of the Management Board sets out guidelines for optimum and uniform selection of candidates for members of the Management Board, key functions at the Bank and N-1 or N-2 functions to ensure that duties connected with the implementation of the Bank’s plans and business strategies will be performed by persons having necessary knowledge, experience and skills as well as good reputation. At the same time, in accordance with this policy, the selection of candidates should be based on uniform standards for candidate acquisition and assessment, including the assurance that both genders are represented in the list of recommended candidates, subject to equal treatment regulations in employment. In accordance with the Bank’s applicable legislation procedures, the policy was adopted by the Management Board of the Bank and approved by the Supervisory Board. 3.1.3 Gender Equality Policy The Gender Equality Policy of Bank Polska Kasa Opieki Spółka Akcyjna was adopted in December 2013 by way of the Regulation of the President of the Management Board. It contains guidelines enabling the Bank’s employees to manage their career, succeed and have their work evaluated based on their individual achievements, regardless of their gender. Guidelines on gender equality apply to all HR processes carried out by the HR Division and provide for: − the assurance of representation of both genders in external recruitment processes by preparing lists of recommended candidates including at least one candidate of each gender; − the assurance of representation of both genders in internal appointment systems by preparing lists of candidates recommended to management functions which include at least one candidate of each gender; − the elimination of discriminating criteria in relation to genders while preparing job offers and descriptions; − informing external partners acting in recruitment and training areas (temporary work agencies, employment agencies, labour agencies, public labour agencies/offices, head-hunting agencies) about the scope and content of the Bank’s policy and involvement in the implementation of the policy goals; − the assurance of equal professional development opportunities to all Bank employees (training, coaching, mentoring and other development actions at work) of any gender, including business duties, effectiveness, professional potential in accordance with the Bank’s organisational needs, standards and criteria; − the assurance of equal treatment in terms of remuneration and extra benefits, independently of gender, to the extent set out in the Remuneration Policy of Bank Polska Kasa Opieki Spółka Akcyjna and other mandatory provisions of law in this field; − the promotion of balance in professional and private life of employees by taking advantage of possibilities provided for in relevant regulations in this field and such available facilities like: − flexible work models (e.g. part-time employment, etc.); in accordance with applicable legal regulations, including in particular: regulations of labour and national insurance law, and internal regulations, including requirements and business and organisational needs;

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− support for employees during and after the end of a long-lasting absence (e.g. after maternity/paternity leave, unpaid leave, illness or any other long-lasting absence) by the way of: avoiding discrimination during and after the end of such a long-lasting absence, enabling employees to stay in touch with the company during their long-lasting absence, and enabling their return after the long-lasting absence in accordance with labour regulations, including in particular, regulations of labour and national law and internal regulations; − incorporating issues related to gender equality in training programmes, including, without limitation, those addressed to management staff, adaptation programmes and other forms of training and communication.

Based on this regulation, Bank employees are responsible for promoting the culture of equal treatment and respecting regulations on gender equality as well as reporting all violations of this policy in accordance with the Whistleblowing Policy of Bank Pekao S.A. By way of the Regulation of the President of the Management Board, the Bank adopted the Work Regulations which oblige the Bank to prevent discrimination, including against gender, insofar as the establishment and termination of employment relationships, employment terms and conditions, promotion and access to training is concerned. 3.1.4 Mobbing Prevention Policy [GRI 406-1], The Bank enforces the “ Mobbing Prevention Policy of Bank Polska Kasa Opieki Spółka Akcyjna” , adopted in November 2009 by way of the Regulation of the President of the Management Board. It defines principles for the prevention of conduct and behaviour considered as mobbing. In addition, the purpose of the Mobbing Prevention Policy is to support the implementation of the provisions of labour law to the extent of the obligation to prevent mobbing. Bank Pekao S.A. does not tolerate any conduct or behaviour considered as mobbing in relation to Employees and all perpetrators will be promptly subject to appropriate sanctions. In accordance with this regulation, each report is analysed by the Mobbing Prevention Committee, established by the employer to review mobbing complaints.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of cases reported and handled under the 6 4 Mobbing Prevention Policy

3.1.5 Institution of Advocates of the Charter of Principles [GRI 102-17], In practice, values set out in the Charter of Principles are translated into specific situations and relations at work through the System of Values. The basis of the System of Values is the activity of the Advocate of the Charter of Principles, who is an independent and retired manager or former employee of the Bank to whom employees can report any conduct that does not comply with the Bank’s corporate values. In January 2017, Bank Pekao S.A. adopted the Principles for the operation of Advocates of the Charter of Principles with regard to the handling of complaints concerning the violation of the Charter of Principles filed by employees of the Bank by way of the Regulation of the President of the Management Board, which sets out actions that may be taken by employees and the Advocate of the Charter of Principles to handle complaints filed by employees of the Bank regarding a violation of values defined in the Charter of Principles. The purpose of this regulation is to establish high-quality principles of social co- existence at the Bank, as referred to in Article 94.10 of the Labour Code.

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In accordance with this regulation, employees who observe or experience any behaviour that is inconsistent with the values set out in the Charter of Principles have the right to report them to the Advocate of the Charter of Principles. The Advocate is a trusted representative of employees and is bound by confidentiality and discretion rules. The Advocate’s duty is to help employees solve problems connected with the violation of values. Having received a report, the Advocate takes appropriate actions to reconciliate conflicted parties and repair their relations using available tools, such as meetings or signalling, in order to find a solution, determine further procedure and its implications for the future. In 2019,the Bank's employees filed 23 cases regarding the violation of values set out in the Charter of Principles to the Advocate. 3.1.6 Initiatives to promote diversity Bank Pekao S.A. carries out a number of initiatives that promote support for diversity, are addressed to all employees and encourage them to report their own initiatives and take an active part in existing projects. The primary goal of these initiatives is to: − fully utilize the potential of all employees of the Bank in the process of intellectual capital management and establish an organizational culture based on sharing knowledge and experience; − improve employees’ commitment and satisfaction in all age groups; − improve HR management strategy by developing leadership; − develop an employee-friendly organisation. Employees may participate in the following initiatives: − workshops promoting the diversity of operating and communication styles among employees, which include a discussion on the types of personality and corresponding differences in the process of communication and relations development, as well as preferred methods of operation. − training for managers on “Diversified Team Management”. The purpose of those workshops is to educate managers in diversity management, turn their attention to diversified needs and methods used to motivate employees depending on their age, experience, skills and competences. The workshop deals with issues related to diversity management, challenges faced by managers of diversified teams, including generational differences, diversified experience of subordinate employees and their individual needs and motivators. − actions supporting the development of women at management positions; the Bank also takes initiatives aimed at strengthening diversified leadership in terms of gender. On the Bank’s website there is a separate section “Women Leaders at the Bank” (“Liderki na Bank”), which presents, among others, extraordinary stories of women being Bank managers who succeeded in achieving their professional goals. − Development Centre sessions, whose purpose is to diagnose employee competences in the context of further development. In this method, the power of feedback is the main factor supporting the employee development. Already after the session and on an ongoing basis after each task, project participants receive feedback on their strong sides and areas that need to be improved from experienced Business Leaders. At the end of the process, they also receive the summary of their competence assessment in the form of a report and a conversation on further development plan with a person from the HR Division and their line manager. In the year 2019, 900 employees of the Bank took advantage of such form of development and knowledge sharing. Communication of initiatives carried out for the benefit of diversity Information regarding initiatives carried out to support diversity are published in the Bank’s intranet. On the “Diversity Management” tab available to managers, team managers will find a number of hints and advice on how to manage a diversified team and how to create a friendly working environment (Diversity Management Guide, Manager Talks Manual) as well as a description of related internal regulations. In 2019, the Bank took part in the Bloomberg GEI 2020 (Gender-Equality Index) survey for the first time, sharing experience and solutions related to promotion opportunities for women in the workplace (through measurement and transparency) on a global scale.

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3.2. Training and development

[GRI 404-2], Training and professional development The Bank creates opportunities for education and provides access to various forms of training for its employees. Educational programmes include classroom-based training, training on the job, e-learning, coaching, as well as a system of Virtual Classrooms where knowledge can be shared in a remote way through Webinars. The main internal regulation in this area is the Policy on the training and raising of professional qualifications of employees of Bank Polska Kasa Opieki Spółka Akcyjna, which also provides for procedures applicable to processes connected with employee participation in particular forms of raising professional qualifications, such as: − procedure for group classroom-based training; − procedure for domestic individual training; − procedure for individual language courses; − training needs survey; − post-graduate education and MBA; − e-learning group training procedure.

In 2019, the Bank’s major training priorities were as follows: − strengthening product and sales knowledge among the Bank’s employees; − expanding specialised knowledge among the Bank’s employees; − training for medium-level and senior management staff; − implementation of mandatory training programmes arising from internal and external regulations.

Strengthening product and sales knowledge among the Bank’s employees The Bank carried out training projects that support personnel in the appropriate distribution of bank products, including bancassurance products. In cooperation with PZU S.A., over 750 license examinations on insurance products were conducted. In addition, apart from examinations, almost a thousand employees were trained on specialised bancassurance products in cooperation with the Bank’s partners.

The Bank also conducted trainings in modern sales techniques intended for employees providing services to customers from the medium enterprise sector and employees offering financial instruments. Expanding the know-how of Bank employees The Bank continued to implement training projects connected with the enforcement of its business strategies. In addition, it held training dedicated for employees with high potential and induction training for new employees of the Bank. In 2019, the Bank held over 226,000 hours of synchronous (classroom-based and e-classroom based) training attended by over 9.7 thousand employees, which proves that products, methods, required regulations and customer care are implemented effectively. The Bank also conducted over 278 thousand hours of courses and training in the e-learning formula. In addition, the Bank held a number of e-learning courses, including dedicated training projects on new internal regulations, i.e. Principles for managing confidential information or new products, such as Investment Consultancy, Employee Capital Plans. Video learning regarding the current situation on financial markets were conducted in monthly intervals. In cooperation with PZU, the bank conducted a series of professional trainings for Natural Persons Performing Agency Activities.

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Development programmes and initiatives In 2019, the Bank implemented development programmes and initiatives for its employees to provide support in the development of interpersonal and management skills contributing to the achievement of the strategic goals of the Bank. The Bank carries out four major processes connected with the above: − Succession Plans, which are key deliverables of the above processes and are of fundamental importance to ensure the continuity of employment at strategic positions, the implementation of long-term projects and the minimisation of operating risks. − Annual evaluation system: the process of evaluating the Bank’s employees, which includes the evaluation of competencies and potential as well as the planning of individual development and business goals. In 2019, more than 12,600 employees were subject to evaluation. − Assessment Centre/ Development Centre sessions – an evaluation of professional potential; its results are used in decision-making processes related to employment, promotion and employee development. In 2019, over 900 people were invited to participate in them. In 2019, dedicated programmes were also launched for employees working in divisions responsible for finance and risk management. The main objective of those programmes was to provide substantive knowledge that allows to raise analytical capabilities. Dedicated programmes aimed at satisfying development needs related to leadership skills of the management of divisions responsible for finance and risk management and managing branches and outlets of the bank have also been launched. The development programme for employees of the procurement division was also implemented in order to satisfy the development needs related to competencies diagnosed as areas in need of improvement during the Development Centre sessions. Having regard to need to provide special support to the senior management, the bank launched a special dedicated training and development project that allows to quickly and directly use the acquired knowledge in practice. In addition, the Bank offers its employees development initiatives the purpose of which is to support the development of their skills, knowledge and competencies as well as their professional development, and a number of initiatives to improve employee commitment. Traineeship and internship One of the annual goals of the Bank is to attract a specific number of graduates from the best universities in Poland and abroad and offer them professional development opportunities within the organisation: in branches or units of the Bank’s Head Office. To achieve this goal, the Bank implements the following programmes: − A year-long internship programme addressed to university students and graduates. Internships last for a period from 2 weeks to 3 months and provide an opportunity to collect experience in any area of banking, in all business units of the Bank. − The “Bison Academy” Summer Internship Programme addressed to university students and graduates. The programme takes 2 months and is a good start for students who want to learn how one of the business areas of the Bank operates. The participants actively support the Bank’s units and carry out their individual projects. Interns are also invited to participate in workshops on soft and technical skills. − The Banking Champions Internship Programme is a unique internship offer on the market. The programme is addressed to students who are currently residing in Poland or abroad and want to create modern solutions in the Polish banking sector. The programme offers development opportunities in the areas of Investment Banking and Strategic Management of the Bank. The crucial role is that of a Mentor who shares his or her knowledge and experience with the Interns.

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[GRI 404-1],

NON-FINANCIAL PERFORMANCE RATIOS FOR THE YEAR 2019 GENDER FUNCTION AGE TOTAL

WOMEN MEN MANAGERS EMPLOYEES < 30 30-50 > 50 Average number of training 26.81 24.95 35.54 25.11 52.53 28.81 19.21 26.35 hours per year per employee

NON-FINANCIAL PERFORMANCE RATIOS FOR THE YEAR 2018 GENDER FUNCTION AGE TOTAL

WOMEN MEN MANAGERS EMPLOYEES < 30 30-50 > 50 Average number of training 29.32 28.89 38.85 27.67 94.87 31.17 21.15 29.22 hours per year per employee 3.3. Compensation policy

[GRI 401-2], Remuneration policy The remuneration strategy developed in accordance with operating standards and values constituting the basis of the Bank’s mission is reflected in internal regulations and allows to develop and protect the Bank’s reputation and create permanent values for all stakeholders. The Remuneration Policy of Bank Polska Kasa Opieki Spółka Akcyjna is a key regulation in this area. It was updated by way of the Regulation of the President of the Management Board in March 2018. The policy reflects the Bank’s mission and values in its approach to remuneration systems, and:

− defines remuneration pillars, the management of the Bank’s structure as well as corporate and organisational processes; − confirms requirements related to the compliance of remuneration systems with generally applicable laws, − defines principles for monitoring market practices and the Bank’s approach to remuneration systems ensuring the continuity of the Bank’s operations. In the remuneration structure, remuneration is directly connected with performance, which guarantees financial stability and variable remuneration adjusted to the Bank’s financial capacity. The policy also provides for incentive systems including the minimum performance of the Bank below which a bonus is not paid. Variable remuneration includes all remuneration components which are dependent on performance and the payment of such remuneration is directly dependent on individual achievements and the Bank’s results adjusted by risk. Permanent results contributing to the creation of a long-term value for stakeholders refer to actual results and the manner of their achievement, taking into account the measurement of results that is consistent with the shareholders’ interests and profitability principles based on a safe risk level, balanced risk management practices, and a multidimensional analysis of results and quality of operations. To ensure that the remuneration structures are competitive and transparent and the remuneration system is effective and fair, the Bank monitors market trends in relation to remuneration forms and levels. Decisions on the remuneration system are made at the Bank on the basis of information about market trends in the area of fixed remuneration and incentive systems. Such data are obtained from nationwide or international consultancy companies that offer financial market analyses. In addition the Bank’s business units prepare a comparative analysis to ensure the consistency of remuneration in particular areas. Based on the remuneration system, employees are offered non-financial benefits that ensure just treatment and consistency of the remuneration system.

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Every year, a report on the remuneration policy of the Bank is prepared. It is presented at the General Meeting of Shareholders to assess whether the Bank’s remuneration policy is in favour of the development and safety of the Bank’s operations. Incentive systems The Bank has three main incentive systems in place: A Variable Remuneration System for Management Staff, Management by Objective (MBO) System and a system based on the Collective Agreement providing, in particular, for a quarterly bonus and an incentive award. Top management is subject to the variable remuneration system dedicated to persons having a significant impact on the Bank’s risk profile. The purpose of this system is to support the implementation of the Bank’s strategy and reduce excessive risks and conflicts of interest. In this system, a participant may obtain variable remuneration based on the bonus pool concept. The system provides for a comprehensive measurement of performance by individuals, business units and the whole Bank, including the evaluation of the participant’s compliance with law and the Bank’s standards. To take care of the establishment of the permanent value of the Bank in a long run, at least 50% of a bonus is paid in the form of phantom shares based on the value of the Bank’s shares and at least 40% of a bonus is deferred and payable after the end of the corresponding appraisal period. In April 2019, the Principles of Variable Remuneration System for the Management have been updated to take into account the current legal and economic situation of the Bank. The variable remuneration system is prepared by the HR Division in cooperation with other business units of the Bank, including the Legal Department, the Compliance Department, the Risk Management Division, the Financial Division and in consultation with the Internal Audit Department. This is to ensure that the system complies with the Bank’s regulations, articles of association, and ethical standards or other standards of conduct that apply to the Bank in a way that legal, compliance and reputation risks that are mostly connected with customer relationships are duly monitored and managed. The MBO system is addressed to employees hired on the basis of a management contract, including in particular customer service functions and management functions having a significant impact on the achievement of the Bank’s planned commercial objectives. In the MBO system, employees are allocated with individual tasks that result from the yearly financial plan and key goals of the Bank and their yearly bonus is dependent on the achievement of such tasks. The system based on the Collective Agreement applies to all employees subject to the Agreement. Pursuant to the Collective Agreement, the system is based on a quarterly discretionary bonus the amount of which is conditioned on the evaluation of an employee’s performance and commitment and the Bank’s results in a given year. It also provides for an incentive award which is granted for special professional achievements. In 2019, guidelines concerning variable remuneration, i.e. a quarterly bonus for sales network employees covered by the Collective Labour Agreement, were implemented in consultation with trade unions. 3.4. Career path and recruitment management Career path and recruitment management Bank Pekao S.A., as a reliable and responsible employer, treats all issues connected with both internal and external recruitment of employees in a comprehensive way and provides support in the systematic development of persons hired by the Bank. The main regulation in this area is the Procedure for external and internal recruitment, which was updated in January 2017. It guarantees optimal and uniform selection of persons to perform tasks in accordance with the HR policy and the Bank’s business plans and strategy. The procedure provides for recruitment to functions subject to the Collective Agreement and the MBO system from level N-3, inclusive. Recruitment for functions above level N-3 is based on other procedures, including in particular the Policy for the Selection of Candidates for Members of the Management Board, Key Functions at Bank Polska Kasa Opieki Spółka Akcyjna and N-1 and N-2 Functions adopted in February 2016 by way of the Regulation of the President of the Management Board.

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The recruitment is always focused on the identification and verification of the best candidate that meets job requirements and requirements defined in the recruitment demand, has a relevant approach and key skills from the point of view of the organisation in accordance with the Bank’s Competence Model. Career paths Career paths of the Bank’s employees are constructed on the basis of a multi-aspect evaluation and analysis of their potential. On such a basis, it is predicted to which direction and in what time a given employee can change the job. The mission of the Bank’s Career Paths Programme is to provide employees with opportunities for continuous professional development and fulfilment by the use of their professional skills and preferences to the benefit of themselves and the Bank. The Bank strives that the recruitment process meets top standards. The Bank developed the internal Code of Best Practices in Recruitment, which includes key guidelines for particular projects. Major advantages of the Career Paths Programme are as follows: − enabling employees to search for directions of their development; − defined clear and transparent development opportunities; − knowledge of requirements that must be met to be promoted; − control over own development, setting out short and long-term development goals; − decreasing uncertainty connected with the employee’s professional development; − expanding knowledge about the organisation; − ensuring the exchange of knowledge and experience between employees. Competence Model This model defines competences: knowledge, skills and approaches, which influence the employee’s personal effectiveness. Competences transparently define what Bank we want to create and describe how we should act to ensure the effectiveness of our own work and achieve measurable results for the Bank. The model includes the following competences:

− WE Pekao - Together we can do more; − PERFORMANCE - We persistently aim at achieving our goals; − REPUTATION - We develop and take care of the Bank’s image; − ASPIRATIONS - We can achieve anything; − ADMIRATION - We act to inspire admiration and recognition in customers.

The Competence Model forms the basis of a yearly appraisal of employees’ approaches, as well as planning their career development and improvement of skills in defined areas. For the purpose of the development of our employees, we implemented the Development Guide, which contains proposals of development actions assigned to each of the competences. This tool inspires to self-improvement and supports development planning process for all employees. Periodical employee appraisal

The Bank has the periodical appraisal process in place. It consists in summing up work results in the last year by a line manager through the appraisal of work and a summing-up interview based on a dialogue between the line manager and employee. Direct benefits resulting from this process are as follows:

− clear and full information about the way the line manager perceives the employee’s work and performance; − an occasion to precisely define the line manager’s expectations concerning the employee’s tasks and the manner of performance;

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− an occasion to talk to the manager on the employee’s professional aspirations and career path and to define a development plan. The information coming from the yearly appraisal process constitute the basis for HR management during internal recruitment and development planning for employees, as well as suggesting participation in the Bank’s strategic projects. In addition, during the year, a quarterly and/or interim feedback process is in place. Through ongoing feedback, information supporting the employee’s professional development and successes in the performance of duties set out in the employee’s job description, as well as individual and team goals and duties, is provided.

[GRI 404-3],

NON-FINANCIAL PERFORMANCE RATIOS FOR THE YEAR 2019 GENDER FUNCTION AGE TOTAL

WOMEN MEN MANAGERS EMPLOYEES < 30 30-50 > 50 Percentage of employees receiving regular appraisal of their 89% 75% 76% 89% 77% 85% 89% 86% performance and information on their professional development

NON-FINANCIAL PERFORMANCE RATIOS FOR THE YEAR 2018 GENDER FUNCTION AGE TOTAL

WOMEN MEN MANAGERS EMPLOYEES < 30 30-50 > 50 Percentage of employees receiving regular evaluations of their 91% 82% 76% 91% 86% 90% 88% 89% performance and information on their professional development 3.5. Terms of employment, work and benefits Terms of employment, work and social benefits are set out at Bank Pekao S.A. in internal legal acts, including in particular: the Corporate Collective Labour Agreement , individual employment contracts/management contracts, Work Regulations and the Regulations of the Internal Social Benefits Fund. 3.5.1 Corporate Collective Labour Agreement Corporate Collective Labour Agreement of Bank Pekao S.A. (Collective Agreement) sets out terms and conditions of the Bank’s HR and remuneration policy, including remuneration for the Bank’s employees and principles for awarding other work-related benefits, including without limitation: − principles of the HR policy; − working time; − principles of the remuneration policy; − principles for basic pay; − a bonus fund; − an incentive award fund; − bonuses; − pension and annuity severance fees; − gratuities connected with termination of employment for reasons independent of employees. The valid Collective Agreement was entered into on 15 December 2005 between Bank Polska Kasa Opieki S.A. and trade unions operating at the Bank. In the light of the labour law, Bank Pekao S.A. is one employer whose terms and conditions for remuneration and other work- related benefits are set out in the Corporate Collective Labour Agreement (of 15 December 2005, as amended) and on the basis of individual management contracts (employment contracts) for employees that are excluded from the Collective Agreement.

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3.5.2 Work Regulations The Work Regulations set out the organisation and structure of work at Bank Pekao S.A. as well as rights and obligations of the Bank and its employees. The Work Regulations currently in force were adopted in June 2019 by way of Regulation. The Work Regulations apply to all employees of Bank Pekao S.A., regardless of the nature of their work, position or basis of employment relationship. In particular, the new Work Regulations : − clarify basic obligations of employees and the Bank; − describe the Bank’s working time systems and work start and end times, − set out principles for recording working time, monthly working schedules for settlement periods, − regulate the issue of OHS training, medical examination to be undergone by employees, informing employees about work hazards, rules for the allocation of workwear and personal protective equipment. Additional information In line with applicable regulations, the Bank must prevent discrimination in the process of entering into and terminating employment contracts, terms of employment, promotion and access to training to improve professional qualifications, including in particular discrimination against gender, age, disability, race, religion, nationality, political opinions, membership to trade unions, ethnical origin, faith, sexual orientation and employment for an unlimited, or limited time or full-time or part- time employment. The Bank ensures equal treatment, personal and professional development, respect of civic freedoms to all employees. Bank Pekao S.A. does not use any additional pension schemes, apart from the universal ones. As an employer, the Bank fulfils all its obligations arising in relation to the universal pension scheme and is not in arrears with any contributions payable from employees’ remuneration and the employer’s contributions. On the basis of the Collective Agreement, the Bank makes additional pension and retirement severance payments for employees entitled to such benefits under the universalpension and retirement insurance scheme. The Bank applies notice periods arising from the Labour Code or employment contracts, provided that they are not less favourable than those arising from labour law. Consultation concerning the termination of employment contracts are conducted at the Bank in accordance with Polish legal regulations. In practice, in 2019 the Bank usually applied 1- or 3-month notice periods. 3.5.3 Benefits from the Internal Social Benefits Fund The Bank’s social activities are organised in accordance with generally applicable laws and ensure the social security of its employees. The Fund Regulations set out terms and conditions for services and benefits financed from the Internal Social Benefits Fund and principles for the allocation of the Fund’s resources for particular goals and types of social activities. The Internal Social Benefits Fund is established by the Bank from the annual basic contribution which amounts to 50% of average monthly remuneration in national economy for the previous year or second half of the previous year, if average remuneration for that period was higher, per employee. The Bank does not pay any contributions for pensioners or retired employees, but takes care of them. The social fund of Bank Pekao S.A. is allocated for funding: - holidays of employees and children; - individual financial and material aid; - housing loans; - cultural, educational, sports and recreational activities. The expenditure plan of the Fund is agreed on an annual basis by trade unions under terms and conditions set out in the Regulations.

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3.6. Relations with trade unions and the freedom of association The Bank also respects the freedom of association and has a dialogue with employee representatives, i.e. trade unions and the Works Council, based on respect for fair interests of the parties. The Bank documents its social dialogue and makes dedicated intranet pages to trade unions and the Woks Council to enable their communication with employees. Relations with trade unions In 2019, the Bank cooperated with trade unions in the form of consultations, negotiations and arrangements under terms and conditions set out by labour law and with respect for the parties’ interests and principles of social dialogue. In 2019, there were 30 meetings between the Bank and trade unions concerning negotiations and arrangements related to internal labour regulations and generally applicable laws, amendment of internal labour regulations, including the Corporate Collective Labour Agreement, the determination of principles for using the internal social benefits fund and other issues related to collective workers’ rights. In addition, in 2019 the Bank consulted with trade unions the intention to perform collective redundancies pursuant to Article 2 of the Act of 13 March 2003 on Special Principles for the Termination of Employment Relationships with Employees Due to Reasons Not Attributable to Employees. In addition, during the year 2019 talks and negotiations were held with certain trade organisations operating at the Bank as part of disputes with the Bank initiated by them:

1) as a result of the negotiations conducted, on 25 April 2019 the Bank settled the dispute related to wage demands and rules governing the awarding of bonuses, initiated by two Trade Unions, by entering into the “Agreement on the Termination of a Collective Dispute”.

2) The Bank is in negotiations with one of the Trade Unions in order to determine the extent and boundaries of the dispute as well as the possibility of its resolution; the dispute arose in connection with demands presented in the letter from 2016 and its existence was confirmed by the judgment of the Court of Appeals of 9 April 2019 changing the earlier judgment of the District Court in Warsaw and dismissing the claim; regardless of the on-going talks, the Bank appealed against the judgment in its entirety by filing a cassation appeal and as at the date of this report the Supreme Court did not make the decision whether to dismiss or accept the cassation appeal to be heard and did not examine it;

3) the Bank initiated negotiations with one of the Trade Unions, which pursuant to the letter of 30 September 2019 “filed a collective dispute” in connection with demands related to the scope of employees’ duties and the performance of studies, whereas talks held until the date of this report were aimed to clarify the extent of presented demands and expectations of the Trade Union. Trade unions are able to publish their bulletins and information on important employee issues, including their dialogue with the employer, on the Bank’s intranet pages.

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Relations with the Works Council The four-year term of office of the Works Council of Bank Pekao S.A. ended in June 2019. The Council, as a representative of employees, has the right to obtain information and consult with employees to the extent set out in the Act of 7 April 2006 on Informing and Consulting Employees. In 2019, the Works Council focused on issues connected with legal regulations and the cooperation was conducted with respect for mutual rights of the parties. Information about meetings between the Works Council and the employer are published in the form of messages on the intranet pages that are accessible to all employees of the Bank. In connection with the submission to the Bank of a written request by 10% of employees pursuant to Article 8 of the Act of 7 April 2006 on Informing and Consulting Employees, the Bank will organize elections for the next term of office of the Works Council in 2020.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of trade unions operating at Bank Pekao S.A. 8 (9 until August 2019) 9 Number of members of the Works Council of Bank Pekao 7 7 S.A. in the 2015-2019 term of office Percentage of employees in trade unions at Bank Pekao 56% 59.7% S.A. Number of days lost because of strikes 0 0 3.7. Occupational health and safety Bank Pekao S.A., as an institution aware of its responsibility for occupational safety and health, must in particular:

− prevent accidents at work, occupational diseases and potential accidents by the use of, among others, technical and organisational progress; − meet requirements set out by law and other requirements applicable to the Bank; − aim at continuous improvement of occupational safety and health; − take part in documenting and updating occupational risk assessment; − improve actions relating to occupational safety and health to avoid losses arising from accidents at work; − improve employees’ qualifications and involvement in OHS initiatives, − provide necessary technical and financial resources and competent personnel to carry out duties connected with the protection of employees’ safety and health.

The main regulation on the safety of employees is the Procedure in the event of actual and potential hazards and duties arising from occupational health and safety regulations in force at Bank Polska Kasa Opieki Spółka Akcyjna , which was adopted on 2 December 2013 by way of the Regulation of the President of the Management Board. The key duty of OSH services is to inspect working conditions and in particular: the organisation and impact of working processes on working conditions and the technical condition of premises; make requests concerning OSH requirements and take part in the acceptance of reconstructed facilities. By inspecting various aspects of work, the OSH services have a substantial share in the assessment of occupational risks. The purpose of the process is to find out which threats in the working environment can cause injuries or worsen the employee’s health and whether such treats can be eliminated and, if not, what actions should be taken to reduce the related occupational risks.

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Based on demand, the OSH services organise and provide a relevant level of OSH training for newly hired employees, cooperates with relevant business units to hold periodical training, and with persons acting as social work inspectors. To improve the process of performing the above tasks, in April 2001 the Bank established the OHS Committee, the rights and obligations of which are set out in a separate regulation on the establishment of the OHS Committee at Bank Polska Kasa Opieki Spółka Akcyjna. The regulation was last updated in September 2018 by way of the Regulation of the President of the Management Board. The OHS Committee is responsible for inspecting working conditions, assessing OHS conditions on a periodical basis, prepare opinions on measures taken by the employer to prevent accidents at works and occupational diseases, draw conclusions concerning improvements in the working conditions, and cooperate with the employer in relation to the fulfilment of the employers OHS obligations . Medical care

Bank Pekao S.A. offers medical care to all its employees. Since 2010, it has been provided by LUX MED Sp. z o.o. In 2019, all employees of the Bank had been subject a basic medical care package, which could be expanded. The wide range of medical services negotiated by Bank Pekao S.A. can be also used by family members indicated by the employee, including children, children over 26, spouses, partners, parents, parents in law. The medical care offer is also addressed to retired employees and pensioners of Bank Pekao S.A. under the special package which is partially financed by the employer. In cooperation with the medical care company, the Bank organises additional initiatives to improve health of its employees. The most important actions are vaccination against flue and additional prophylactic examinations. The average number of monthly packages paid for by the Bank for employees is 14,935, whereas the average monthly number of packages paid for by employees for enrolled family members is 10,935.

[GRI 403-2],

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of accidents at work in total 66 50 Number of fatal accidents at work 0 0 Frequency of accidents (number of accidents in relation to number of employees per 1000 of 3.3 3.3 employees) Severity of accidents (number of working days lost as a result of absence due to an accident in relation to 33.88 33.88 the number of all accidents)

4. Natural environment

Bank Pekao S.A., as a responsible organisation and an active participant of social life, complies with applicable legal regulations and standards on environmental protection. The Bank does not have a single regulation which would cover social responsibility issues in a comprehensive way. Nevertheless, they are incorporated into other regulations adopted by the Bank. All employees of the Bank are obliged to take care of natural resources, whatever their function, seniority, working place or time. That is why relevant regulations on respect for the natural environment are set out in the Code of Conduct of the Pekao Group, which was updated in 2008.

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Given the specific character of operations in the financial sector, the Bank focuses on establishing a working environment that is based on the rational use of natural resources, including the limitation of the consumption of raw and other materials. That is why Bank Pekao S.A. tries to minimise the environmental impact of its activities, among others, by implementing environment-friendly technical solutions at its properties and branch network, by replacing the most used company cars with new ones that emit less fumes, and by monitoring the consumption of raw and other materials. In addition, the Bank takes into account environmental issues in the analysis of credit risk and, as part of its sponsoring and charity actions, it gets involved in the protection of European bisons. 4.1. Reduction of the consumption of raw and other materials

[GRI 306-2], Technical solutions implemented at the Bank branch network are an important part of the Bank’s environment-friendly approach in its everyday operation. In 2019, the Bank continued to implement solutions aimed at reducing power consumption and adverse impact on the environment, i.e. by

− optimising power consumption (reduction of so called contractual power)

− installing equipment that compensates passive power (and eliminates useless energy losses);

− replacing old UPSes with new ones of a higher maximum efficiency;

− liquidating unnecessary backup power supply;

− implementing LED technologies;

− installing air-conditioning systems of better parameters, including in particular energy effectiveness classes;

− replacing equipment that use harmful cooling factors with equipment based on environmental gas mixtures;

− installing movement sensors in employee common areas and toilets;

− switching electrical devices at night to the standby mode;

− providing information on energy saving at switchers in corridors and employee common areas;

− educating employees on energy and water saving;

− conducting an information campaign on waste segregation and providing five waste containers. A key regulation in this area is the Policy on the optimisation of power consumption at Bank Polska Kasa Opieki Spółka Akcyjna, which was updated in January 2019 and provides for principles of standards and guidelines aimed at optimising power consumption at the Bank and environment protection based on involvement in relevant monitoring and preventing, as far as possible, all negative environmental impacts connected with the Bank’s operations. During the comprehensive modernisation of the Bank’s properties, modern solutions, like sanitary fittings with faucet aerators that allow to reduce water consumption, are installed. In comparison with 2018, educational initiatives regarding water efficiency targeted at employees of the Bank contributed to the reduction in water consumption. As part of waste management, the Bank systematically disposes of its paper documentation, IT carriers, furniture and white/brown goods to specialised utilisation. When new white/brown goods are ordered, services connected with the collection and utilisation of old equipment are taken into account. Wastes are sorted out in five categories in accordance with the applicable regulation of the Minister of Environment. The installation of crushers for bottles, cans and cardboard boxes began at the turn of 2020. The information campaign for the employees of the Bank regarding principles of waste segregation at the Head Office and branches has been conducted since 2018.

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In its current operations, the Bank also implements initiatives to reduce paper consumption, including by using multi-function printing devices, enabling the double-sided printout as default, scanning and sending documents in an electronic form, receiving electronic faxes (by e-mail), implementing a system that enables printout buffering and the ability to delete invalid/useless/mistakenly sent printouts, non-mandatory printing of paper confirmations of ATM and cash transactions, processing HR requests in an electronic form, reducing the number of documents printed for customers. Paper consumption at the Bank has been decreasing year by year. At the same time, the Bank has commenced work on the automation of many areas of its banking activity. It implemented a new correspondence management and circulation system based on electronic correspondence records. The Bank’s fleet is successively replaced with models that emit less fumes to the atmosphere. At present, the Bank is conducting operations to prepare for a tender procedure to replace the most used company cars with new ones that meet the Euro 6DG emission standard. For years, the Bank has also been taking part in the “Hour for the Earth” initiative and in 2010 it switched off all lights in the buildings of the Head Office located in Warsaw at Żwirki i Wigury 31 Street, Grzybowska 53/57 Street and Giełdowa 5 Street. 4.2. Responsible procurement Environmental issues are also important in the Bank’s relations with suppliers. Since 2010, in the Bank’s tenders (of above PLN 1 million net) suppliers must fill the Corporate Social Responsibility Form, which includes, without limitation, information about management and environment protection. The major purpose is to make suppliers of goods and services more aware of environmental issues, human rights and to strengthen the Bank’s reputation as a result of its cooperation with defined suppliers and business partners. The Corporate Social and Environmental Responsibility Form includes questions concerning the fulfilment of obligations to comply with applicable regulations on environmental protection and the performance of environment-friendly initiatives, like, among others:

− certificates confirming a candidate’s environment-friendly profile (DIN EN ISO 14001 or EMAS certificates); − compliance with environmental regulations, inspections and criminal cases connected with the violation of applicable regulations; − dangerous substances arising from a candidate’s activities (raw materials, production, wastes); − the implementation of innovative environment-friendly new technologies; − the organisation of training and information meetings on environmental issues for employees. 4.3. Protection of European bisons For many years Bank Pekao S.A. has been involved in the protection of European bisons in Poland, which are exceptional and unique species in danger of extinction. As part of such actions, in 2019 the Bank continued its cooperation with three leading institutions protecting those biggest European mammals. The Bank’s partners are:

− Białowieski National Park (BPN), − Foundation for the Development of Warsaw Zoo “Panda’’, − Agencja Rozwoju i Promocji Ziemi Pszczyńskiej Sp. z o.o.

The Bank supports the diversification and development of the population, the maintenance of the European Bison Breeding Centre in the Białowieski national Park, care of herds and partially finances scientific and educational projects.

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4.4. Environmental risk in the lending activity Bank Pekao S.A. supports environmentally-friendly projects and takes into consideration environmental issues in the process of analysing credit risk connected with transactions being executed and in the process of monitoring those transactions.

In its everyday activity, Bank Pekao S.A. is particularly involved in matters related to environmental protection. The assessment of environmental risks is one of the integral elements of the assessment of credit transactions made with all business entities. It comprises a number of activities: starting from the review of the customer’s activities and the preliminary assessment of environmental risk, through the proper assessment phase which includes a visit to the customer’s operating premises and the verification of documentation on environmental aspects, the management phase including a credit decision and entry into the agreement, and ending with the environmental risk monitoring phase.

Should environmental hazards connected with the type of business activities carried out by borrowers occur, the Bank cooperates with customers in order to mitigate potential consequences of environmental risks. The purpose of such cooperation is to identify, assess and mitigate environmental risk. It takes place during the assessment of credit risk and is based on methodologies and relevant trade guidelines of the European Bank for Reconstruction and Development. If the customer is found incapable of mitigating environmental risks, the Bank defines conditions for particular environmental actions during the transaction and may activate environmental clauses in the credit facility agreement, among other possible solutions.

As regards environmental issues, the Bank does not finance some types of activities, i.e.:

− Trade in wild nature and its products. − Release of genetically modified organisms into the natural environment. − Production, distribution and sale of pesticides prohibited by international arrangements (e.g. chloro-organic compounds and other not readily degradable compounds) and herbicides. − Sea fishing activities using driftnets with a length exceeding 2.5 km. − Production, storage or processing of radioactive products, including radioactive waste. − Storage, processing or removal of hazardous waste. − Manufacture of devices and equipment containing chlorofluorocarbons (CFC), halons. − Manufacture of electrical equipment containing polychlorobiphenyl (PCB). − Manufacture of products containing asbestos.

In addition, the Bank’s Credit Risk Policy provides for the Bank’s non-involvement in transactions connected with the financing of nuclear power plants and activities generating a significant threat to the natural environment, and limits financing for coal mining.

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[GRI 301-1], [GRI 302-1], [GRI 307-1], [GRI 302-3], [GRI 302-4],

NON-FINANCIAL PERFORMANCE 2019 RATIOS 2018 Power consumption [MWh] 58,000 57,175 Water consumption [m3] 178,349 194,603 Petrol consumption [tonnes] 963 805 Motor oil consumption [tonnes] 179 159 Natural gas consumption [m3] 1,275,975 1,321,546 Paper consumption [tonnes] 986 982 Value of procedures conducted with suppliers selected in terms of compliance 77% 30% with environmental criteria Value of penalties paid for the violation of PLN 0 PLN 0 the environmental regulations:

5. Preventing corruption

[GRI 102-11], [GRI 205-1], [GRI 205-2], Key principles for the prevention of corruption are defined in the Corruption Prevention Policy of the Bank Pekao S.A. Group , which was last updated on 10 January 2018 when it replaced the previous regulation of 26 September 2016. The policy defines general assumptions and competencies in corruption risk management and implements the corruption prevention programme at Bank Pekao S.A. It applies to any activity of the Bank and to every person employed by the Bank or having any other similar legal relationship with the Bank, including members of the Bank’s statutory bodies and the Bank’s trainees. The policy applies to the Bank’s subsidiaries to the extent to which it does not violate applicable legal regulations, prudence principles and the independence of subsidiaries, to the extent adjusted to their activity and having regard to a risk-based approach. The Bank combats all forms of corruption and situations that may contribute to corruption. The Bank does not tolerate any actions that may constitute corruption that are taken by the Bank’s employees or other persons or units having any relationships with the Bank. At the same time, the Bank protect its employees that refuse to take part in activities regarded as corruption and persons that disclose such actual or attempted activities of other persons/entities. Such employees will neither be subject to disciplinary liability nor any other penalty, even if their behaviour will expose the Bank to financial losses. In addition, the Bank does not accept offering, promising, requesting, giving or accepting any payments to accelerate any cases by the Bank’s employees or other persons or entities having any relationship with the Bank. Bank Pekao S.A. defined the major areas of corruption risk connected with its activities, i.e.:

− the agent’s services; − gifts and entertainment; − recruitment policy; − services provided by business partners; − donations and sponsoring, including in particular donations to political parties; − mergers and acquisitions; − significant investments; − the Bank’s participation public procurement procedures. The corruption risk analysis for the major corruption risk areas supplements the Bank’s due diligence applicable to other types of risk in these areas.

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5.1. Corruption prevention programme In accordance with the guidelines of its policy, the Bank adopted a corruption prevention programme, which includes the following elements: − an annual assessment of the Bank’s operating risks to identify which areas of the Bank’s activity (in particular retail, private, corporate and investment banking) are mostly exposed to corruption risk. The outcome of the risk assessment is presented to the Management Board of the Bank on a quarterly basis; − rules and procedures applicable to: − cooperation with intermediaries; − gifts and entertainment; − recruitment process; − cooperation with business partners; − donations and sponsoring (including in particular donations to political parties); − mergers and acquisitions; − significant investments; − the Bank’s participation public procurement procedures; − training and information programmes on preventing corruption addressed to the Bank’s employees; − designing and supervising the implementation of inspection mechanisms aimed at preventing corruption, applying and monitoring the compliance with such mechanisms by other business units of the Bank in accordance with the Bank’s internal regulations; − establishing safe and easily accessible communication channels to be used by the Bank’s employees and other persons to report attempted corruption or actions regarded as corruption in a confidential way; − reporting the progress in the implementation of the corruption prevention programme to the Management Board of the Bank in the form of a quarterly report on the operations of the Compliance Department; − precise and fair registration of all transactions in the books and documents of the Bank and avoiding undisclosed or unregistered accounts, funds, assets or transactions.

Corruption Prevention Officer To make this area in the Compliance Department more important, the Corruption Prevention Officer, who is responsible for reporting information about attempted corruption or actions regarded as corruption, was appointed. Detailed duties of the Corruption Prevention Officer, including the development, implementation and supervision of the effective Corruption Prevention Programme, as well as the enforcement of the Bank’s internal regulations on corruption prevention, are set out in the Corruption Prevention Policy of the Bank Pekao S.A. Group. The Corruption Prevention Officer has the right to examine suspected or actual actions regarded as corruption and request a person that is suspected of corruption to submit documents, as well as to review such documents and report such circumstances in accordance with the applicable procedures. 5.2. Whistleblowing policy

[GRI 102-17], The Whistleblowing Policy of Bank Pekao S.A. , last updated in December 2019, reflects the involvement of Bank Pekao S.A. in promoting corporate culture that supports ethical conduct in accordance with legal regulations as well as the procedures and ethical standards in force at the Bank. The purpose of this policy is to establish safe channels to report any practices that do not comply with law, unfair or unethical practices or a reasonable suspicion of their existence as well as to ensure that the problems reported will be received, analysed and properly handled and that the person who reported them in good faith will be protected against any retaliatory action.

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Any early discovery of a violation and remedial actions taken in consequence of that violation contribute to the reduction or elimination of the Bank’s reputation risk. The culture of openness and honesty, contrary to the “culture of silence”, contributes to the growth of trust in the Bank’s transparent operation and constitutes a clear message that the Bank does not tolerate any illegal or unethical conduct. The policy applies to: − all persons cooperating with the Bank under an employment relationship or any other legal relationship of a similar nature, including members of the Bank’s statutory bodies – regardless of the issue to which the report pertains; − entities/ persons performing operations for the Bank, regardless of the type of agreement between the Bank and the entity/ person – with regard to reporting actual or potential violations of regulations on counteracting money laundering and terrorism financing. − Where there are reasonable suspicions that a violation has been committed or where one is in possession of information about a possible occurrence of a violation, it is necessary to promptly contact the designated member of the Management Board and, in special cases (e.g. when the report concerns a member of the Management Board), the Supervisory Board. Reports may be filed verbally, by e-mail or in writing via dedicated communication channels, such as an anonymous hotline, a special e-mail or traditional mail. All reports are handled by the Bank with due diligence and are subject to the procedure set out in the Policy. The notice of violation can be submitted anonymously or not. If the identity of the reporting person is disclosed, the personal data is protected. The information concerning the filed report of a violation is classified as “Confidential” and stored with the use of appropriate security measures in accordance with applicable laws and the Bank’s information classification and management principles.

[GRI 205-3],

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of reports of violations submitted in accordance 14 12 with the whistleblowing policy (only for Bank Pekao S.A.) Number of probable cases of corruption reported to law 0 0 enforcement authorities

6. Respect for human rights

Bank Pekao S.A., as a responsible organisation and an active participant of social life, complies with applicable legal regulations and standards on human rights. The Bank does not have a single regulation which would cover issues connected with respecting human rights in a comprehensive way. Nevertheless, human rights with regard to all groups of stakeholders: employees, customers, suppliers and business partners, as well as local communities, are incorporated into other regulations adopted by the Bank. The philosophy of operation defined in the mission of Bank Pekao S.A. clearly determines all operating areas and sets a path for establishing a permanent value for all shareholders by the way of creating values for the Bank’s customers, the best workplace for employees, an active and responsible influence on the development of local communities. Bank Pekao S.A. has a permanent and open dialogue with all stakeholders, which lets it optimise its operations in the context of human rights, as well. All employees, whatever their function, seniority, workplace and working time, must respect human rights. That is why relevant regulations on human rights are set out in the Code of Conduct of the Pekao Group.

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The Bank focuses on developing the awareness of its employees and permanently improving its proceedings in relation to the protection of human rights in its internal and external relationships. The Bank also develops a working environment that is free of practices that violate human rights by, among others, having a permanent and open dialogue with all stakeholders to optimise its actions, including those in the context of human rights. The above standards are also promoted among intermediaries, business partners and suppliers during actions taken to ensure an ethical, honest and sustainable value chain. As a result of the dialogue with all groups of stakeholders, the Bank has implemented a number of internal regulations which directly contribute to the respect of human rights. The most important regulations are as follows:

− the Code of Conduct of the Pekao Group, − the Corruption Prevention Policy of the Bank Pekao S.A. Group, − Principles for authorising persons employed by the Bank to process personal data and access the Bank’s information. Bank Pekao S.A. also adopted separate regulations which support actions taken for the benefit of human rights and apply to particular groups of stakeholders. 6.1. Protection of personal data The Bank complies with commonly applicable legal regulations and principles set out in the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR). Personal data are processed by Bank Pekao S.A. in accordance with legal regulations and with due diligence in order to protect the interests of data subjects. Bank Pekao S.A. is both a data controller and a processor within the meaning of the GDPR and is fully liable for compliance with personal data protection regulations, including in particular regulations on personal data protection set out by the GDPR, like:

− The principle of lawfulness, fairness, transparency and accuracy of personal data processing in accordance with law and lawfully, fairly and in a transparent manner in relation to the data subject (Art. 5.1.a and 5.1.d of the GDPR). − The principle of purpose limitation by ensuring that the data are collected for specified, explicit and legitimate purposes (Art. 5.1.b of the GDPR). − The principle of data minimisation by ensuring that the data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (Art. 5.1.c of the GDPR). − The principle of integrity and confidentiality by ensuring that the data controller uses appropriate technical and organisational measures to ensure the appropriate security of the data (Art. 5.1.f of the GDPR).

To warrant comprehensive actions in relation to the personal data protection, the Bank implemented a project to prepare the organisation to meeting the GDPR requirements. As a result of the project, the Bank’s operations were analysed in terms of their compliance with the GDPR requirements for IT systems, processes, internal regulations, operations and patterns of documents. As a result of the analysis, the scope of actions that must be carried out by the Bank was defined and a number of internal regulations applicable to particular areas of the Bank’s activities were adopted. These regulations are as follows:

− the Information Security Policy with the Information Security Policy Documents; − the Methodology for managing the risk of violation of rights and freedoms of natural persons at Bank Pekao S.A. (PIA Methodology); − the Principles for personal data protection and obtaining consents to take actions for direct marketing purposes at Bank Polska Kasa Opieki Spółka Akcyjna;

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− the Register of processing activities and the Register of categories of processing activities kept by Bank Polska Kasa Opieki Spółka Akcyjna; − the Principles for authorising persons employed by the Bank to process personal data and access the Bank’s information; − the Procedure for handling requests made by data subjects under the GDPR at Bank Polska Kasa Opieki Spółka Akcyjna; − the Personal data retention policy of Bank Polska Kasa Opieki Spółka Akcyjna; − the Procedure for managing personal data breaches at Bank Pekao S.A.; − the Principles and procedures to be adopted by Bank Polska Kasa Opieki Spółka Akcyjna in connection with the outsourcing of services involving the processing of personal data; − the Application security policy of Bank Polska Kasa Opieki Spółka Akcyjna; − the Principles for information protection and management at Bank Polska Kasa Opieki Spółka Akcyjna; − Electronic Information Protection at Bank Polska Kasa Opieki SA.

The heads of the Bank’s business units and information owners are fully liable for the organisation, security and processing of personal data in their reporting units. In turn employees must process personal data in accordance with their authorisation arising from their job description. Training on the protection of personal data and other information To fulfil its obligations connected with personal data protection, Bank Pekao S.A. prepares and implements obligatory training programmes for its employees subject to training monitoring. In 2019, training was conducted in the following areas:

- Protection of electronic information at the Bank – 97.25% of employees completed training - Protection of information / banking secrecy – 96.36% of employees completed training - General Data Protection Regulation – 95.62% of employees completed training

The lack of 100% attendance is due to staff turnover, including new hirings.

Other actions [GRI 418-1], Personal data protection is also taken into account in the current activities of the Office of the Data Protection Officer, when assessing new processes, projects and initiatives, and when analysing internal regulations or agreements concluded by the Bank in terms of personal data. The Data Protection Officer, the Office of the Data Protection Officer and the Bank Security Department verify new technological solutions in order to ensure compliance with requirements and principles set out in the GDPR and the highest possible level of security of processed personal data.

The Bank also decided to implement personal data protection principles as regards the use of technical and organisational measures to protect the processed data. The Operating Security Centre (OSC) was established within the structure of the Bank Security Department to monitor unauthorised data access (including access to personal data) and (through systems in place at the Bank) tasked with the prevention of personal data leaks.

A total of 78 incidents involving personal data leaks was recorded in 2019.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018

Number of incidents recorded in connection with the 78 leakage of personal data n/a

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6.2. Employee perspective The Bank respects its employees’ human rights through a number of internally regulated measures which take into account diversity and prevent exclusion, promote culture based on respect and freedom to act, a systematic dialogue conducted within the framework of cooperation with internal trade unions, the freedom of association, and in particular:

− respect for employee rights, including counteracting discrimination in the process of entering into and terminating employment contracts, terms of employment, promotion and access to training to improve professional qualifications, including in particular discrimination against gender, age, disability, race, religion, nationality, political opinions, membership to trade unions, ethnical origin, faith, sexual orientation and employment for an unlimited, or limited time or full-time or part-time employment; − the gender equality policy, which is aimed to enable the Bank’s employees to manage their career, succeed and have their work appraised on the basis of their individual achievement, independently of their gender; − acting against all signs of mobbing; − maintaining a friendly and safe workplace; − continuously improving employees’ knowledge, including knowledge on occupational risk assessment; − providing the employees with access to a health care system, including without limitation through training and development initiatives under the name Direction: Health and Power-ON. More than 2,000 employees participated in those projects and could take advantage of the comprehensive assistance of a dietician, personal trainer, body composition measurement, trainings, massage and consultation with a physiotherapist, workshops on how to manage stress and how to care for your health, a series of training courses (including without limitation on pre- medial aid, “beat stress through simple methods”), and initiative promoting health (such as “Studying Genes”), − ensuring equal treatment in terms of remuneration and extra benefits; − promoting balance in professional and private life of employees by taking advantage of possibilities provided for in relevant regulations in this field and such available facilities like: offering flexible working models in accordance with applicable legal regulations, including in particular: regulations of labour and national insurance law and internal regulations, as well as business and organisational requirements and needs; − support for employees during and after the end of a long-lasting absence (e.g. after maternity/paternity leave, unpaid leave, illness or any other long-lasting absence) by the way of: avoiding discrimination during and after the end of such a long-lasting absence, enabling employees to stay in touch with the company during their long-lasting absence, and enabling their return after the long-lasting absence. The Bank also respects the freedom of association and has a dialogue with employee representatives, i.e. trade unions and the Works Council based on respect for fair interests of the parties. The most important internal regulations of Bank Pekao S.A. applicable to employees are as follows:

− the Work Regulations; − the Charter of Principles and the Principles and procedure for the operation of Advocates of the Charter of Principles, − the Code of Conduct of the Pekao Group; − the Gender Equality Policy; − Mobbing Prevention Policy; − Remuneration Policy;

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6.3. Customer perspective Taking care of customers’ interest is the major principle of the operation of Bank Pekao S.A. To become the bank of the first choice, we have to carry out our business in a transparent way, in compliance with all regulations, and based on respect. The Bank is determined to establish long-lasting relationships with its customers and strengthen their trust by improving service quality, taking transparent actions, providing secure transactions, and protecting confidential information. Bank Pekao S.A. has a systematic dialogue with all customer segments and cyclically studies their opinions by listening to their expectations and observations about all aspects of the Bank’s activity. In response, the Bank aims at modifying systematically its product offer, providing regular training, improving employee competences, and developing relevant corporate governance. The Bank also takes actions to reduce financial exclusion understood as a limited access to financial services because of disabilities. Therefore, taking into account the needs of the disabled, the Bank provides alternative access channels to its products and services (websites adjusted to persons with poor sight, helpline, ATMs/CDMs, branches), and consistently liquidates architectonic barriers at its branches to adjust them to the needs of the disabled. In 2019, as part of the launched programme under the name "Pekao without barriers” (referred to in item 2.5), Bank Pekao S.A. established cooperation with an independent foundation acting for the benefit of persons with disabilities, which was commissioned by the bank to audit branches/outlets in terms of architectural accessibility and compliance with the needs of persons with disabilities. The purpose of the audits is to identify any barriers for persons with disabilities, implement solutions that allow to remove them and obtain the “Barrier-free Space” certificate, which will act as a clear sign that the space is accessible and has been adapted to the needs of persons with various disabilities, seniors with limited mobility and persons with small children. The most important internal regulations of Bank Pekao S.A. applicable to customers are as follows:

− the Charter of Principles − the Code of Conduct of the Pekao Group, − the Corruption Prevention Policy of the Bank Pekao S.A. Group, − Principles for authorising persons employed by the Bank to process personal data and access the Bank’s information. − Other regulations applicable to the Bank’s core activities.

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 The number of branches/outlets of the Bank adapted to the needs of customers with disabilities (in terms of access to 565 643 the branch) % of all branches/outlets 77.08% 86.8%

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6.4. Supplier perspective

[GRI 102-12], Human rights issues are also important in the Bank’s relations with suppliers. Since 2010, in tenders conducted by the Bank, suppliers must fill out the “Corporate Social and Environmental Responsibility (CSR) Form”. Since 2018, the form contains information about the respect for human rights, among other things. Bank Pekao S.A. treats its business partners with respect and chooses suppliers of goods and services in an objective and indifferent way to take care of good and fair business relations. The Bank choses its suppliers in accordance with its internal procedures that comply with best practices and absolutely applicable regulations of Polish law. In 2018, procurement processes were reviewed on a comprehensive basis and, as a result, three key regulations were developed and adopted at the Bank, i.e.: “Procurement Policy of Bank Polska Kasa Opieki Spółka Akcyjna”, adopted by way of the Regulation of the President of the Management Board in April 2018, as well as “Principles for Procurement by the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna” and “Principles for Procurement Without the Participation of the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna”, which were both adopted by way of the Regulation of the President of the Management Board in December 2018. In the Bank’s tenders of above PLN 1 million net, suppliers must fill the Corporate Social Responsibility Form, which includes, without limitation, information about environmental protection, social standards, as well as respect for human rights. In this way, Bank Pekao S.A. takes actions aimed at sustainable growth, environmental protection and the prevention of human rights abuse by the Bank’s business partners. The Corporate Social and Environmental Responsibility Form includes questions concerning the fulfilment of obligations to comply with such regulations like: − a ban on child work (persons who are less than 15 years old); − a ban on forced labour; − the right of association; − a ban on using corporal punishment or measures of physical or mental coercion; − respect for legal regulations on working time; − respect for legal regulations on OSH; − a ban on discrimination against ethnical origin, race, gender, age, language, religious or political opinions; − the application of minimum standards to sanitary, common staff and dining premises; − the compliance with regulations of labour law, including the payment of remuneration habitually applied in a given sector to all employees. In addition, during the tenders, the Bank verifies potential bidders in terms of corruption risk and sanction lists (US and EU sanction lists) as well as public warnings published by the Polish Financial Supervision Authority. Companies that provide products or services for the Bank are informed about the abuse prevention process and material provisions of the corruption prevention policy in force at the Bank. The most important internal regulations of Bank Pekao S.A. applicable to suppliers in terms of respect for human rights are as follows:

− Good and service ordering principles; − Code of Conduct of the Pekao Group; − Charter of Principles − Corruption Prevention Policy of the Bank Pekao S.A. Group; − Principles for authorising persons employed by the Bank to process personal data and access the Bank’s information.

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6.5. Local community perspective

[GRI 102-12], The Bank’s involvement in the life of the local community translates into actions for sustainable development and active participation in the economic development of Poland, support for culture and important social projects. Actions taken by Bank Pekao S.A. are to shape the Bank’s image as a trustful financial institution that is socially committed, modern, open to dialogue, and full of understanding to customer needs. A systematic dialogue with the environment is fundamental for the performance of the Bank’s core activity and results from our social activeness and a role that we play for the economic development. The Bank shows respect for human rights with regard to local communities through its charitable and sponsoring activities which are carried out in accordance with the Principles for granting donations and sponsoring by Bank Polska Kasa Opieki Spółka Akcyjna adopted by the Bank.When selecting initiatives, the Bank departs from activities based on one-off donations and a reactive response to requests for support to the benefit of long-term social involvement based on partnership with respectful organisations with social trust. In particular, the Bank supports selected organisations and institutions that carry out projects in such areas as: high culture, sport, aid to children in need, environmental protection, responsible economic development. Before a donation is made or sponsorship agreement is concluded, the Bank performs a risk assessment (due diligence), in accordance with regulations on counteracting corruption and conflict of interest in force at the Bank. For local communities, in 2019 the bank inaugurated the grant competition under the name “We’re close" – 90 projects for the 90 th anniversary of the bank, in cooperation with the M. Kanton Foundation of Bank Pekao SA. Employees, as leaders, submitted proposals on how to aid their local neighbourhoods, created a team of volunteer workers and provided aid where it was needed the most. Initiatives implemented as part of the Competition included various activities from one of the following areas: education, environmental protection and animal aid, culture and art, prevention of exclusion, exercise and health. The most important internal regulations of Bank Pekao S.A. applicable to local communities are as follows: − Charter of Principles and System of Values; − Code of Conduct of the Pekao Group; − Principles for granting donations and sponsoring by Bank Polska Kasa Opieki Spółka Akcyjna.

7. Risk management

[GRI 102-11], Bank Pekao S.A. has a risk management strategy in the form of the ICAAP Policy adopted by the Management Board and approved by the Supervisory Board of the Bank. The ICAAP Policy defines major elements of the Bank’s comprehensive approach to risks connected with its operations and arising from its business strategy, both at the level of the Bank and the whole Capital Group of the Bank. It defines the identified types of risks and criteria for recognising them as significant, sets out goals and accompanying risk management principles, a target structure of risks connected with the Bank’s activity, and an acceptable risk level and structure defined in accordance with the Bank’s risk appetite. Each identified risk is assessed in terms of its significance. If the risk is recognised as significant, it is measured (provided that it is classified as measurable), monitored and controlled in accordance with methods and procedures applicable to a given type of risk. The purpose of risk assessment and measurement methods is to comply with applicable legal requirements, regulator guidelines and best practices. The Bank uses formal risk reduction limits in accordance with its risk appetite and defines principles for handling limit exceeding. The Bank’s management information system enables it to monitor risk levels. The Bank’s organisational structure is adjusted to the size and profile of the Bank’s risks. While managing the risk of the Capital Group, the Bank shall supervise risks associated with the activities of its subsidiaries.

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In the risk management systems in place at the Bank, the Management Board is responsible for developing, implementing and effective operation of risk management processes and an internal capital estimation process adjusted to the size and profile of the risk appetite, including the risk of the Bank’s subsidiaries. The Management Board of the Bank is regularly informed about the present risk profile, the greatest exposures and concentrations of credit exposures. The Supervisory Board, supported by the Risk Committee, supervises the assess risk management system and its adequacy and effectiveness. In addition, the Supervisory Board supervises the compliance of the Bank's risk management policy with the strategy and financial plan of the Bank. The risk management strategy (including risk appetite) and system of the Bank are reviewed and updated on a regular basis to keep them adequate in terms of their scale and complexity of the Bank’s operations. The Bank’s risk management system is an integral element of the Bank’s management system. Risk management improves decision-making processes and warrants the compliance of decisions made with best practices and applicable regulatory requirements. Given the nature of the Bank’s activity, all risks classified as significant and arising from regulators’ guidelines, as well as risks related to social, employee, environmental issues, respect for human rights, corruption prevention, products and relations with the external environment, including business partners, are adequately defined and incorporated into separate regulations. Selected regulations in this field have been cited in this Statement on non-financial information of Bank Pekao S.A. for the year 2019. Reputation risk The protection of reputation is of key importance for the Bank given the potential impact of such a risk on the Bank’s financial results and capitals, as well as given the Bank’s role as a public trust institution. Pursuant to the guidelines of the ICAAP Policy, which defines the reputation risk as significant, Bank Pekao S.A. implemented a separate regulation on the risk of this type. Principles for Reputation Risk Management at Bank Pekao S.A. were implemented in March 2013 by way of the Regulation of the President of the Management Board. Reputation is an evaluation of the Bank’s image, i.e. the way the Bank is perceived by its environment, including customers, business partners, investors, shareholders, regulators, and the public. The image is not only a marketing, but also a business issue. The acceptance of the Bank by market participants and resulting support for the sale of products and services is dependent on the image. Thus, the reputation risk is understood as the risk of negative perception of the Bank’s image, which contributes to the loss of present and future revenues or capitals. The reputation risk is a secondary risk and is strictly connected with other types of risk connected with the Bank’s everyday activities, like credit, operational, market, liquidity, compliance risks. For each of the aforementioned types of risks, the Bank defined actions that have a potential impact on the reputation risk. The most important of them include: 1.In terms of credit risk: − financing enterprises in sensitive sectors of the economy, e.g. military industry, gambling companies; − financing political organisations; − financing activities generating a material threat to the natural environment; − financing authoritarian states, states that violate international regulations, states with inadequate protection of human rights or states subject to embargo; 2.In terms of operational risk: − internal and external frauds; − violation of employment and OSH rules; − in the workplace, − incidents connected with unequal treatment, discrimination, mobbing or employee disputes;

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− irregularities in customer service, product construction and unfair operating practices; − incorrect settlement of transactions, supplies and incorrect operating process management; − disturbances in the activity and failures of systems that influence customer service. 3.In terms of compliance risk: − the application of business practices that are forbidden or inconsistent with best practices; − the Bank’s operation that does not comply with legal regulations; − incorrect performance or non-performance of recommendations of inspection or regulatory authorities; − conflicts of interest; − market abuses. 4.In terms of market risk: − dominant positions, including large transactions and monopolistic practices. Given its nature, the reputation risk is classified as difficult to measure. In accordance with the ICAAP Policy, it is not subject to quantitative measurement. On-going reputation risk management comes down to primary risk management supported by the qualitative assessment, monitoring, reporting and mitigation of reputation risk by the Bank. Bank Pekao S.A. consistently mitigates reputation risk, including by:

− applying an appropriate credit policy (including, without limitation, those sectors of the economy which the Bank does not involve into, e.g. military industry, nuclear energy); − implementing and applying best practices and ethical rules, e.g. Principles of Banking Best Practices of the Polish Banks Association, the Charter of Best Practices in the Financial Market, Best Practices of Companies Listed at the Warsaw Stock Exchange and the Code of Conduct of the Pekao Group, which provides for a set of key values and standards of conduct for the Bank’s employees to ensure top standards of service provision and reputation protection; − popularising legal regulations, ethical and corporate governance rules, as well as principles for their appropriate application among the Bank’s employees; holding training on compliance risk; − managing conflicts of interest; − preventing corruption; − counteracting the use of the Bank’s operations for purposes connected with money laundering or terrorism financing; − managing frauds (including in particular internal frauds) by preventing, discovering and fighting frauds, minimising fraud consequences and taking actions aimed at discovering perpetrators, as well as, if justified, notifying law enforcement authorities; − ensuring a relevant level of information security, in particular including personal data of customers, as well as providing access to such information solely to authorised entities; − taking actions and initiatives aimed at increasing customer satisfaction level; − managing the customer complaint handling process; − management by objectives (defining objectives for employees at sales and management positions with regard to service quality and customer satisfaction); − analysing new products and services, as well as marketing campaigns in terms of the reputation risk; − consulting actions that are important for the Bank’s reputation with the Management Board of the Bank and the Supervisory Board. The management of the Bank’s reputation is a continuous process which is actively attended to by all business units and Employees of the Bank, The Bank’s statutory bodies and business units directly responsible for primary risks play a special role in the process in accordance with their competencies arising from separate internal regulations of the Bank.

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8. Selected non-financial data

Social issues

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 NPS ratio (in comparison with the previous year) 45% n/a Value of penalties paid for the violation of consumer rights: PLN 0 PLN 0 Value of penalties paid for the violation of principles of free competition PLN 0 PLN 0 Total amount of donations made (excluding donations made to the Foundation of PLN 3,028,000 Bank Pekao S.A.) PLN 2,089,366 Donation made to the Foundation of Bank Pekao S.A. PLN 500,000 PLN 16,800 Number of partner organisations 6 6 Total number of employees involved in volunteer initiatives 880 1,130 Total number of hours of volunteer work 5,011 3,900 Total number of volunteer initiatives 246 163 Activity of the Bank in trade associations

and organisations in the relevant year (number of memberships) Polish Banks Association as well as Committees and Councils 14 15 associated therewith International associations and organisations 14 14 Nationwide associations and organisations 6 6 Local associations and organisations 2 21 Employee issues

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of employees of the Bank 13,779 14,569 Number of employees of the Bank (in FTEs) 13,648 14,270 Number of separations (in FTEs) 2,077 1,969 Number of employees of the Bank with tertiary 70.5% 69.6% education % of employed women 75% 77%

% of employees covered under the collective 77.6% 76.8% agreement (in FTEs) Number of cases reported and handled under the Mobbing 6 4 Prevention Policy Number of trade unions operating at Bank Pekao S.A. 8 (9 until August 2019) 9 Number of members of the Works Council of Bank Pekao 7 7 S.A. in the 2015-2019 term of office Percentage of employees in trade unions at Bank Pekao 56% 59.7% S.A. Number of days lost because of strikes 0 0 Number of accidents at work in total 66 50 Number of fatal accidents at work 0 0 Frequency of accidents (number of accidents in relation to number of employees per 1000 of 3.3 3.3 employees) Severity of accidents (number of working days lost as a result of absence due to an accident in relation to 33.88 33.88 the number of all accidents)

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Natural environment

NON -FINANCIAL PERFORMANCE 2019 RATIOS 2018 Power consumption [MWh] 58,000 57,175 Water consumption [m3] 178,349 194,603

Petrol consumption [tonnes] 963 805 Motor oil consumption [tonnes] 179 159 Natural gas consumption [m3] 1,275 975 1,321,546 Paper consumption [tonnes] 986 982 Value of procedures conducted with suppliers selected in terms of compliance 77% 30% with environmental criteria Value of penalties paid for the violation of PLN 0 PLN 0 environmental regulations:

Prevention of corruption

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of reports of violations submitted in accordance 14 12 with the whistleblowing policy (only for Bank Pekao S.A.) Number of probable cases of corruption reported to law 0 0 enforcement authorities

Respect for human rights

NON-FINANCIAL PERFORMANCE RATIOS 2019 2018 Number of incidents recorded in connection with the 78 n/a leakage of personal data The number of branches/outlets of the Bank adapted to the needs of customers with disabilities (in terms of access to 565 643 the branch) % of all branches/outlets 77.08% 86.8%

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9. About the report

9.1. About the report

[GRI 102-47], This Statement on non-financial information of Bank Pekao S.A. for the year 2019, specifying the key non-financial performance ratios connected with the operation of Bank Pekao S.A. and relevant information on social, employee and environmental issues, respect for human rights and corruption prevention, has been prepared in order to comply with the requirements laid down in the amended Accounting Act of 15 December 2016 concerning the disclosure of non-financial information arising from the transposition of Directive 95/2014/EU1 and the Regulation of the Ministry of Finance of 25.05.2016 on information about diversity. The statement describes the key policies implemented by the bank with regard to social, employee and environmental issues, respect for human rights and corruption prevention, as well as the outcome of the application of such policies.

[GRI 102-50], [GRI 102-48], [GRI 102-51], [GRI 102-52], [GRI 102-56], The statement briefly presents actions taken by Bank Pekao S.A. from 1 January to 31 December 2019, unless a different period has been expressly specified. The statement presents non-financial information of Bank Pekao S.A. This is the third document of this type prepared by the Bank and it does not contain any correction of or reference to any other documents on corporate social responsibility measures carried out by Bank Pekao S.A. The previous report for the year 2018 was published on 26 February 2019. Non-financial reports are published on an annual basis. The report is not subject to external audit. The Statement of non-financial information of Bank Pekao S.A. was prepared on the basis of the fourth version (GRI4) of the guidelines for reporting issues related to sustainable growth, developed by the Global Reporting Initiative (GRI). 9.2. Methodology

[GRI 102-46], The contents of the report were defined at the end of 2017 and verified in the following years. The process of defining the contents of the report consisted in reviewing current information subject to reporting and legal requirements, in accordance with three steps required by the GRI Standards, i.e. identification, prioritisation and validation. First, the legal requirements were reviewed and key issues related to corporate responsibility and business activity were selected, then an analysis of internal documents, procedures and best market practices in the field of non-financial reporting was carried out. This resulted in the creation of a list of issues that should be included in the report, which was subjected to prioritization and validation by key managers of the Bank. The reporting process involved employees and managers responsible for individual reporting areas. The parent entity, i.e. the PZU Group, was consulted as well.

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9.3. Table of compliance with the Accounting Act

Requirements of the Accounting Act regarding the Has the requirement Reference in the report Page number disclosure of non-financial data laid down in the Act been met? Description of the entity’s business model and key Yes About the Bank 119-133 performance ratios

Description of management of risk classified as Yes Risk management 172-174 significant

Description of policies, due diligence procedures Yes Prevention of corruption 164-165 and performance ratios connected with the entity’s activity in relation to the prevention of corruption

Description of policies, due diligence procedures Yes Respect for human rights 166-172 and performance ratios connected with the entity’s activity in relation to the respect for human rights

Description of policies, due diligence procedures Yes Customer Relations 136-137 and performance ratios connected with topics relevant in consumer/customer relations, quality

Description of policies, due diligence procedures Yes Employee issues 145-160 and performance ratios connected with the entity’s activity in relation to employee issues

Description of policies, due diligence procedures Yes Natural environment 160-164 and performance ratios connected with the entity’s activity in relation to the natural environment

Description of policies, due diligence procedures Yes Social issues 134-144 and performance ratios connected with the entity’s activity in relation to the social issues

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9.4. GRI content index

[GRI 102-55],

GRI Ratio number Ratio name Reference in the Reference in the report Page number Standard report - Chapter - Subchapter number

Profile ratios Organizational profile GRI 102 102-1 Name of the organization About the Bank Capital Group of the 119 Bank

GRI 102 102-2 Description of the organisation's About the Bank Business model 121 activities, main brands, products and/or services

GRI 102 102-3 Location of headquarters About the Bank Capital Group of the 119 Bank

GRI 102 102-4 Location of operations About the Bank Capital Group of the 119 Bank

GRI 102 102-5 Ownership and legal form About the Bank Capital Group of the 119-120 Bank

GRI 102 102-6 Markets served About the Bank Capital Group of the 119 Bank

GRI 102 102-7 Scale of the organization About the Bank Business model 121 GRI 102 102-8 Information on employees and Employee issues Human resources 145-146 other workers management

GRI 102 102-9 Supply chain Social issues Relations with suppliers 138-139

GRI 102 102-10 Significant changes to the scale, About the Bank Capital Group of the 119 structure, ownership or supply Bank chain of the organization in the reporting period

GRI 102 102-11 Explanation whether the Prevention of 164-165, 172-174 organization applies the corruption precautionary principle, and if so, Risk management how it is implemented

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GRI 102 102-12 External, adopted or supported Social issues Social responsibility, 134, 137-138, 139-144, economic, environmental and Corporate Values - 171-172 social declarations, principles Charter of Principles, and other initiatives Charitable and sponsorship activities, Employee Volunteer Programme, Relations with suppliers, Supplier perspective, Perspective of local communities

GRI 102 102-13 Membership in associations and Social issues Membership in trade 144 organizations associations and organisations

Strategy GRI 102 102-14 Statement from senior decision- Letter of the President makers of the Management Board GRI 102 102-15 Key impacts, risks, and About the Bank Major factors having 126-130 opportunities significant impact on the operations and performance of the Group Ethics and integrity GRI 102 102-16 Values, principles, standards, Social issues Social responsibility, 134-136 and norms of behavior. Corporate values – Charter of Principles, Code of Conduct of the Pekao Group

GRI 102 102-17 Internal and external Employee issues Institution of Advocates 149-150 mechanisms for advice and of the Charter of concerns about behaviour in Principles ethical and legal issues, and cases related to organizational Whistleblowing Policy 165 integrity

Corporate governance GRI 102 102-18 Governance structure of the About the Bank Organizational structure 123-126 organization, including of the Group committees subordinate to the highest governance body Stakeholder engagement GRI 102 102-40 List of stakeholder groups About the Bank Communication with 131-133 engaged by the reporting stakeholders organization

GRI 102 102-41 Employees covered by collective Employee issues Human resources 145-146 labour agreements management

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GRI 102 102-42 Grounds for identifying and About the Bank Communication with 131-133 selecting stakeholders by the stakeholders organization

GRI 102 102-43 Approach to stakeholder About the Bank Communication with 131-133 engagement, including frequency stakeholders of engagement by type and by stakeholder group

GRI 102 102-44 Key topics and concerns raised About the Bank Communication with 131-133 by stakeholders and response stakeholders from the organization, including those reported

Reporting practice GRI 102 102-45 Inclusion of entities included in The report contains non- the consolidated financial financial data for Bank statements in the report Pekao

GRI 102 102-46 Defining report content and topic About the report Methodology 177 boundaries

GRI 102 102-47 List of material topics About the report About the report 177

GRI 102 102-48 Explanations concerning the About the report About the report 177 effects of any adjustments to information included in previous reports, with the statement of reasons for their introduction and their impact (e.g. mergers, acquisitions, change of base year/period, nature of activity, measurement method)

GRI 102 102-49 Changes in reporting There were no significant changes in relation to the previous report as regards the scope and reach of the report, only the method used to calculate certain ratios, e.g. NPS, incidents related to personal data leakage changed GRI 102 102–50 Reporting period About the report About the report 177 GRI 102 102-51 Date of most recent report (if About the report About the report 177 published)

GRI 102 102-52 Reporting cycle About the report About the report 177

GRI 102 102-53 Contact details: administrative office; [email protected] Wioletta Reimer, Director of the RI Office; Iwona Milewska, expert at the RI Office

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GRI 102 102-54 Claims of reporting in The report has been drawn accordance with the GRI up in the Core version Standards in Core or Comprehensive option

GRI 102 102-55 GRI index About the report GRI content index 179-184

GRI 102 102-56 Policy and current practice with About the report About the report 177 regard to seeking external assurance for the report.

Approach to management GRI 103 103-1 Explanation of material topics All material topics represent and their boundaries chapters and subchapters of the non-financial report

GRI 103 103-2 Management approach and its About the Bank Capital Group of the 119-121 components Bank

GRI 103 103-3 Evaluation of the management Evaluation has been approach described in individual chapters and subchapters of the non-financial report

Thematic indicators: Economic topics: Economic performance GRI 201 201-1 Direct economic value generated About the Bank Bank strategy 121-123 and distributed (taking into account income, operating expenditures, employee remuneration, subsidies and other investments for the community, undistributed profits, and payments to capital owners and state institutions)

Preventing corruption GRI 205 205-1 Operations assessed for risks Anti-corruption Anti-corruption 164-165 related to corruption

GRI 205 205-2 Communication and training Anti-corruption Anti-corruption 164-165 about anti-corruption policies and procedures of the organization

GRI 205 205-3 Confirmed incidents of corruption Anti-corruption Whistleblowing Policy 164-165 and actions taken

Violation of principles of free competition

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GRI 206 206-1 Legal actions for anti-competitive Social issues Responsible marketing 135 behaviour, anti-trust, and monopoly practices

Environmental topics Materials GRI 301 301-1 Materials used by weight or Natural environment Environmental risk in 162-164 volume lending activity

Energy/Water

GRI 302 302-1 Energy consumption within the Natural environment Environmental risk in 162-164 organization, including types of lending activity raw materials

GRI 302 302-3 Water consumption Natural environment Natural environment 162-164

GRI 302 302-4 Reduction of energy Natural environment Natural environment 162-164 consumption

Compliance with environmental regulations GRI 306 306-2 Waste by disposal method Natural environment Reduction of the 161-162 consumption of raw and other materials GRI 307 307-1 Monetary value of fines and total Natural environment Environmental risk in 162-164 number of non-monetary lending activity sanctions for non-compliance with environmental laws and/or regulations

Social topics Employment GRI 401 401-1 New employee hires and Employee issues Human resources 145-146 employee turnover management

GRI 401 401-2 Additional benefits provided to Employee issues Remuneration policy 153-154 full-time employees

Occupational Health and Safety

GRI 403 403-2 Rate of injuries, occupational Employee issues Occupational health 159-160 diseases, lost days and and safety absences at work, and total number of work-related fatal accidents

Education and training

GRI 404 404-1 Average number of training hours Employee issues Training and 152 per year per employee development

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GRI 404 404-2 Programs for upgrading Employee issues Training and 150-152 managerial skills and lifelong development learning that supports the continuity of employment and facilitate the pension transition process

GRI 404 404-3 Percentage of employees Employee issues Career path and 154-156 receiving regular performance recruitment and career development reviews, management by gender and by employee category

Diversity and equal opportunities GRI 405 405-1 Composition of supervisory Employee issues Human resources 146 bodies and staff broken down by management categories of employees by gender, age and other diversity indicators Non-discrimination

GRI 406 406-1 Total number of incidents of Employee issues Human resources 148 discrimination and corrective management actions taken

Marketing and labelling of products and services GRI 417 417-1 Internal requirements for product Social issues Responsible marketing 138 and service information and labelling

GRI 417 417-2 Cases of non-compliance with Social issues Responsible marketing 138 regulations and voluntary codes concerning the labelling of products and services and information about them

GRI 417 417-3 Cases of non-compliance with Social issues Responsible marketing 138 regulations and voluntary codes concerning marketing communication

Customer privacy protection GRI 418 418-1 Justified complaints concerning Respect for human Personal data 166-168 the violation of customer privacy rights protection and loss of data

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Signatures of all Members of the Bank’s Management Board

26.02.2020 Marek Lusztyn President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Jarosław Fuchs Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Marcin Gadomski Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Tomasz Kubiak Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Tomasz Styczyński Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Marek Tomczuk Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Magdalena Zmitrowicz Vice President of the Management Board Date Name/Surname Position/Function Signature

26.02.2020 Grzegorz Olszewski Member of the Management Board Date Name/Surname Position/Function Signature

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