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Cover page 1 Mental Health Handbook For people in and around Cambridge and Cambridgeshire in a crisis Also see Chapter 4 Lifeline, Cambridgeshire Mental Health Helpline Dial 999 for an ambulance 7.00pm–11.00pm, 365 days of the year First Response Service Telephone: (NHS Out of Hours) FREEPHONE 0808 808 2121 Telephone 111: option 2 Emergency Duty Team The Emergency Department Telephone: 01733 234724, outside normal o ice hours Addenbrooke’s Hospital Samaritans Telephone: 01223 217118 Telephone: 116 123, 24 hours a day North City and South City Community Mental Health Teams Doctor’s telephone number Telephone: 01223 533300 North Rural Community _______________________________ Mental Health Team Telephone: 01353 616044 Care co-ordinator’s South Rural Community telephone number Mental Health Team Telephone: 01223 726381 or 726382 _______________________________ (These CMH teams can be contacted in normal o ice hours) 4 contents PAGE PAGE IN A CRISIS EMPLOYMENT HOW TO USE THIS HANDBOOK EDUCATION WHO PROVIDES MENTAL HEALTH CARE? MONEY ADVICE LEGISLATION TRANSPORT HELP IN A CRISIS CARERS HOSPITAL SERVICES CHILDREN AND YOUNG PEOPLE MENTAL HEALTH SUPPORT OLDER PEOPLE SELFHELP AND VOLUNTARY GROUPS WOMEN ADVOCACY, INFORMATION AND ADVICE PARENTS AND FAMILIES COUNSELLING AND PSYCHOTHERAPY BLACK AND ETHNIC GROUPS COMPLEMENTARY THERAPIES USER INVOLVEMENT LOOKING AFTER YOURSELF PROMOTION, STIGMA AND DISCRIMINATION HOUSING INDEX 5 1 HOW TO USE THIS HANDBOOK What is the Handbook? chapters. For example a housing service for details). If you would like us to post that provides solely for women may be more than one copy, please contact us The Handbook is a directory of local listed fully within the Women’s chapter regarding payment for postal charges. and national mental health services. but only referred to in the Housing Alternatively, a PDF version can be It includes some useful services that chapter, pointing you to the page in the downloaded from the Lifecraft website. are not specific to mental health. There Women’s chapter containing the full are also chapters that explain relevant details. Mental Health Handbook law and theory, plus information about Website statutory mental health services and Disclaimer professionals. With the publication of this version of Lifecraft does not list individual the handbook, we also plan to launch a Who is the Handbook for? independent practitioners within website mirroring the contents contained the Handbook. Lifecraft cannot take The Handbook is for people who in this book. responsibility for the quality of the experience mental distress, carers, services listed. It is our aim to contact those organisations friends and service providers. It is who feature here at regular intervals to an accessible source of information Acknowledgements ensure that their details are updated on on current mental health services. In the website. order to keep to a manageable size, the This Handbook has been produced Handbook is mainly for people between by Lifecraft with funding from the It will mean that you can check for any the ages of 16 and 65 although there are Cambridgeshire and Peterborough NHS updates at any time. The website is chapters on services for children and Foundation Trust (CPFT). also suitable for viewing on tablets or smartphones. older people. We have done our best to ensure that the information contained in the Handbook For more details: How to Use the Handbook is correct as at March 2017. www.mentalhealthhandbook.org.uk If you want information on a particular organisation that you know the name How to Get More Copies of, you can look it up in the alphabetical Further copies of the Handbook can index in the back of the Handbook. be obtained free of charge from the There is overlap across many of the Lifecraft o¨ice in person (see page 32-34 6 2 who provides mental health care? Mental health services in this area are to the Psychological Wellbeing Service. Support for mild to provided by the Cambridgeshire and Your GP may decide that you require moderate depression and Peterborough NHS Foundation Trust further support for your mental health anxiety (CPFT) which provides an integrated and refer you to one of CPFT’s adult health and social care mental health CPFT also has a Psychological Wellbeing mental health services. service. Other support for people with Service, which is designed to make mental health problems is provided by CPFT provides a range of services to psychological or talking therapies more third sector, independent and self-help help and support people with mental accessible to people experiencing groups. health challenges. For a full list of the common mental health problems. You services provided please visit www.cpft. can access this service directly without How CPFT adult services nhs.uk having to go through your GP. teams can help you? This service is set up to help those Mental ill health is something that one How to access CPFT aged 17 and over who are su¨ering in four adults will experience in their services? from mild to moderate depression and lifetime. For some people this might be a Access to CPFT services is via your anxiety disorders including generalised single episode of di¨iculties. For others it GP, so if you are concerned about your anxiety, social anxiety, post-traumatic may be something they experience more mental health then your GP is your first stress, health anxiety, panic, phobia or often. Like any other health condition, point of contact. obsessive compulsive disorder. All of mental health can vary in its severity the talking therapies o¨ered as part of They will then be able to refer you to and complexity, but for the individual it is the Psychological Wellbeing Service the most appropriate team. A list of all personal and unique. work by helping you understand what is the services and teams can be found by happening to you, helping you to work In the first instance, it is important that visiting: through your di¨icult feelings and learn you contact your GP. S/he will talk www.cpft.nhs.uk/services/adult- new ways of coping, in order to improve with you about the di¨iculties you are services.htm your wellbeing. experiencing and the ways that you can be helped. This might include: self- While psychological therapies can be help guidance, medication, counselling, extremely rewarding, they are not for advice on a healthy lifestyle, or a referral everybody. They require motivation, 7 who provides mental health care? willingness to change and the process is you the best way of providing treatment With your permission, other people who not always straight-forward. The service and care. know you (eg a close relative or carer) is set up for people with mild to moderate may be asked for their views about your di¨iculties such as mood problems and it What does it involve? needs. Additionally, your GP and other o¨ers short-term treatments with a focus Talking together to assess your health professionals involved in your care will on ‘here and now’ problems rather more and social care needs be consulted. Account will be taken of complex di¨iculties such as personality any cultural, spiritual or ethnicity issues disorders, psychosis or bipolar disorders. ● together developing a care plan with that are important to you. details of the help and support that For more information about whether this you will receive ● your carer will be involved in service would be appropriate for you and developing this plan if you wish them ● together sharing the responsibility to how to refer to the service please visit: to be. You will be given a written copy put the plan into action of your care plan to sign if you are in www.cpft.nhs.uk/services/pws/ ● together reviewing your care plan full agreement. psychological-wellbeing-service.htm. regularly to see that it is meeting your needs Direct Payments Care Programme Approach ● together agreeing any changes that Direct Payment is an amount of money The Care Programme Approach (CPA) may be needed for you to arrange and purchase your is a way of assessing your needs and care and support yourself, putting you ● you will have a named care co- planning with you the best way of in control of your Personal Budget. This ordinator who will work with you providing treatment and care. enables you to have more choice and ● you will know who to contact and independence about how your care is It’s important to involve the people who what to do in times of crisis organised. use the service, and their carers, in the planning of their care. ● assessing your health and social care Am I eligible? needs The Care Programme Approach (CPA) Direct Payment is available to people is used to provide care to people over 16 You will have a meeting to discuss and (including carers) who qualify for years with mental health needs. CPA is assess your health and social care needs support from us and who are either: how we assess your needs and plan with and the care and support you require. ● aged 16 or over with a physical 8 who provides mental health care? .disability, learning disability, visual how much can be provided towards provided by health services. impairment, HIV Aids, mental health it. This is called a Personal Budget. ● Purchasing any housing service or issues, or within the Autistic spectrum You may need to make a financial residential care. contribution towards your Personal ● people over 65. Budget depending on your financial ● The law allows the Council to ask you ● parent/carers of disabled children. circumstances. to repay a Direct Payment if it has been used for any of the items above. ● carers aged 16 and over.