Cover page
1 Mental Health Handbook For people in and around Cambridge and Cambridgeshire in a crisis Also see Chapter 4 Lifeline, Cambridgeshire Mental Health Helpline Dial 999 for an ambulance 7.00pm–11.00pm, 365 days of the year First Response Service Telephone: (NHS Out of Hours) FREEPHONE 0808 808 2121 Telephone 111: option 2 Emergency Duty Team The Emergency Department Telephone: 01733 234724, outside normal o ice hours Addenbrooke’s Hospital Samaritans Telephone: 01223 217118 Telephone: 116 123, 24 hours a day North City and South City Community Mental Health Teams Doctor’s telephone number Telephone: 01223 533300 North Rural Community ______Mental Health Team Telephone: 01353 616044 Care co-ordinator’s South Rural Community telephone number Mental Health Team Telephone: 01223 726381 or 726382 ______(These CMH teams can be contacted in normal o ice hours)
4 contents
PAGE PAGE IN A CRISIS EMPLOYMENT
HOW TO USE THIS HANDBOOK EDUCATION
WHO PROVIDES MENTAL HEALTH CARE? MONEY ADVICE
LEGISLATION TRANSPORT
HELP IN A CRISIS CARERS
HOSPITAL SERVICES CHILDREN AND YOUNG PEOPLE
MENTAL HEALTH SUPPORT OLDER PEOPLE
SELFHELP AND VOLUNTARY GROUPS WOMEN
ADVOCACY, INFORMATION AND ADVICE PARENTS AND FAMILIES
COUNSELLING AND PSYCHOTHERAPY BLACK AND ETHNIC GROUPS
COMPLEMENTARY THERAPIES USER INVOLVEMENT
LOOKING AFTER YOURSELF PROMOTION, STIGMA AND DISCRIMINATION HOUSING INDEX
5 1 HOW TO USE THIS HANDBOOK What is the Handbook? chapters. For example a housing service for details). If you would like us to post that provides solely for women may be more than one copy, please contact us The Handbook is a directory of local listed fully within the Women’s chapter regarding payment for postal charges. and national mental health services. but only referred to in the Housing Alternatively, a PDF version can be It includes some useful services that chapter, pointing you to the page in the downloaded from the Lifecraft website. are not specific to mental health. There Women’s chapter containing the full are also chapters that explain relevant details. Mental Health Handbook law and theory, plus information about Website statutory mental health services and Disclaimer professionals. With the publication of this version of Lifecraft does not list individual the handbook, we also plan to launch a Who is the Handbook for? independent practitioners within website mirroring the contents contained the Handbook. Lifecraft cannot take The Handbook is for people who in this book. responsibility for the quality of the experience mental distress, carers, services listed. It is our aim to contact those organisations friends and service providers. It is who feature here at regular intervals to an accessible source of information Acknowledgements ensure that their details are updated on on current mental health services. In the website. order to keep to a manageable size, the This Handbook has been produced Handbook is mainly for people between by Lifecraft with funding from the It will mean that you can check for any the ages of 16 and 65 although there are Cambridgeshire and Peterborough NHS updates at any time. The website is chapters on services for children and Foundation Trust (CPFT). also suitable for viewing on tablets or smartphones. older people. We have done our best to ensure that the information contained in the Handbook For more details: How to Use the Handbook is correct as at March 2017. www.mentalhealthhandbook.org.uk If you want information on a particular organisation that you know the name How to Get More Copies of, you can look it up in the alphabetical Further copies of the Handbook can index in the back of the Handbook. be obtained free of charge from the There is overlap across many of the Lifecraft o¨ice in person (see page 32-34 6 2 who provides mental health care? Mental health services in this area are to the Psychological Wellbeing Service. Support for mild to provided by the Cambridgeshire and Your GP may decide that you require moderate depression and Peterborough NHS Foundation Trust further support for your mental health anxiety (CPFT) which provides an integrated and refer you to one of CPFT’s adult health and social care mental health CPFT also has a Psychological Wellbeing mental health services. service. Other support for people with Service, which is designed to make mental health problems is provided by CPFT provides a range of services to psychological or talking therapies more third sector, independent and self-help help and support people with mental accessible to people experiencing groups. health challenges. For a full list of the common mental health problems. You services provided please visit www.cpft. can access this service directly without How CPFT adult services nhs.uk having to go through your GP. teams can help you? This service is set up to help those Mental ill health is something that one How to access CPFT aged 17 and over who are su¨ering in four adults will experience in their services? from mild to moderate depression and lifetime. For some people this might be a Access to CPFT services is via your anxiety disorders including generalised single episode of di¨iculties. For others it GP, so if you are concerned about your anxiety, social anxiety, post-traumatic may be something they experience more mental health then your GP is your first stress, health anxiety, panic, phobia or often. Like any other health condition, point of contact. obsessive compulsive disorder. All of mental health can vary in its severity the talking therapies o¨ered as part of They will then be able to refer you to and complexity, but for the individual it is the Psychological Wellbeing Service the most appropriate team. A list of all personal and unique. work by helping you understand what is the services and teams can be found by happening to you, helping you to work In the first instance, it is important that visiting: through your di¨icult feelings and learn you contact your GP. S/he will talk www.cpft.nhs.uk/services/adult- new ways of coping, in order to improve with you about the di¨iculties you are services.htm your wellbeing. experiencing and the ways that you can be helped. This might include: self- While psychological therapies can be help guidance, medication, counselling, extremely rewarding, they are not for advice on a healthy lifestyle, or a referral everybody. They require motivation, 7 who provides mental health care?
willingness to change and the process is you the best way of providing treatment With your permission, other people who not always straight-forward. The service and care. know you (eg a close relative or carer) is set up for people with mild to moderate may be asked for their views about your di¨iculties such as mood problems and it What does it involve? needs. Additionally, your GP and other o¨ers short-term treatments with a focus Talking together to assess your health professionals involved in your care will on ‘here and now’ problems rather more and social care needs be consulted. Account will be taken of complex di¨iculties such as personality any cultural, spiritual or ethnicity issues disorders, psychosis or bipolar disorders. ● together developing a care plan with that are important to you. details of the help and support that For more information about whether this you will receive ● your carer will be involved in service would be appropriate for you and developing this plan if you wish them ● together sharing the responsibility to how to refer to the service please visit: to be. You will be given a written copy put the plan into action of your care plan to sign if you are in www.cpft.nhs.uk/services/pws/ ● together reviewing your care plan full agreement. psychological-wellbeing-service.htm. regularly to see that it is meeting your needs Direct Payments Care Programme Approach ● together agreeing any changes that Direct Payment is an amount of money The Care Programme Approach (CPA) may be needed for you to arrange and purchase your is a way of assessing your needs and care and support yourself, putting you ● you will have a named care co- planning with you the best way of in control of your Personal Budget. This ordinator who will work with you providing treatment and care. enables you to have more choice and ● you will know who to contact and independence about how your care is It’s important to involve the people who what to do in times of crisis organised. use the service, and their carers, in the planning of their care. ● assessing your health and social care Am I eligible? needs The Care Programme Approach (CPA) Direct Payment is available to people is used to provide care to people over 16 You will have a meeting to discuss and (including carers) who qualify for years with mental health needs. CPA is assess your health and social care needs support from us and who are either: how we assess your needs and plan with and the care and support you require. ● aged 16 or over with a physical 8 who provides mental health care?
.disability, learning disability, visual how much can be provided towards provided by health services. impairment, HIV Aids, mental health it. This is called a Personal Budget. ● Purchasing any housing service or issues, or within the Autistic spectrum You may need to make a financial residential care. contribution towards your Personal ● people over 65. Budget depending on your financial ● The law allows the Council to ask you ● parent/carers of disabled children. circumstances. to repay a Direct Payment if it has been used for any of the items above. ● carers aged 16 and over. Carers who have a Personal Budget A set guidance is followed to work out will not need to complete a financial For more information visit: who qualifies for support. To work out assessment or make a financial www.cambridgeshire.gov.uk just how much support is required an contribution. then select ‘Adults and Older People’, assessment is carried out. You will have then ‘Care and Support’ and finally ‘What a discussion about what you want to How can I use Direct Payment? is Direct Payment?’. achieve and the di¨erent ways that the ● You must use a Direct Payment to Mental Health Professionals Personal Budget money could be used to meet the needs and things you want support your needs. This will be written to achieve written down in your General Practitioners (GPs) down in a document called a Support Support Plan. Most of us will first contact our family Plan. You can choose to take some, or ● You must spend your Direct Payment doctor (GP) if we have mental health your entire Personal Budget as a Direct lawfully and in a cost-e¨ective way. problems. Often the GP will help with the Payment to buy and organise the agreed treatment, but sometimes s/he will refer Direct Payment cannot be used for: services yourself or you can ask for your us to someone else, such as a counsellor Personal Budget to arrange services for ● Anything not agreed in your Support (who may be based at the practice) or to you. Plan. a psychiatrist.
How do you work out my Personal ● Paying a family member or partner AMPH (Approved Mental Health living at the same address. Budget? Professional) You will be asked to complete a financial ● Purchasing any local authority in- This is someone who is warranted assessment. The likely cost of your house services, including transport. or authorised to make certain legal assessed needs will be worked out and ● Purchasing equipment or services decision and applications under the 9 who provides mental health care?
Mental Health Act 1983. It will usually cognitive, social, medical and help with everyday activities such as be a social worker who has undertaken educational techniques. planning a return to work, the use of free additional training to become warranted, time and becoming more e¨ective in but in 2007 the law was amended to Social Workers performing daily tasks. allow other mental health professionals As part of the multi-disciplinary mental to undertake this role. health team, Social Workers act as Peer Support Workers care co-ordinators under the Care Peer Support Workers have lived Psychiatrists Programme Approach. They will assess experience and are employed by CPFT Psychiatrists are medical doctors who your health and social care needs and in a variety of roles – in hospitals and in have undertaken specialised training in set up a care plan that will address your the community, to support individuals in the treatment and care of people with needs, sometimes in conjunction with their recovery. See Chapter 6 for details. mental illness. The psychiatrist may other professionals in the team. diagnose illness, prescribe medication Community Support Workers and and other forms of appropriate treatment Psychologists Nursing Assistants and decide when to admit people to, and Psychologists help people to cope with Nursing Assistants work on wards while discharge them from, hospital. emotional and behavioural problems, community support workers work in the di¨icult life crises and physical and community as part of community mental Community Psychiatric Nurses mental disabilities. They use a variety health teams. Increasingly, community (CPNs) of methods and work in health centres, support workers have a professional Community Psychiatric Nurses (CPNs) hospitals and out-patient departments. qualification. They provide practical and are mental health nurses who work in They are often based within community emotional support. the community. They can support you mental health teams. with taking medication, manage your Psychotherapists and Counsellors Occupational Therapists health and o¨er you treatment in the The distinction between psycho- community. CPNs assess needs, plan, Occupational Therapists (OTs) help therapists and counsellors is not a clear undertake and evaluate programmes people to learn or relearn skills, and one. Psychotherapists have sometimes of care, using a variety of approaches. some specialise in working with people had a primary training in one of the These include counselling, behavioural, with mental health problems. They can above professions and in addition will 10 who provides mental health care? have received specialist psychotherapy recognised in the mental health services. side e¨ect of their prescribed medication. training. They can help people to be You will often find trained therapists Referrals are received at Outpatients more in control of their own lives by attached to psychiatric hospitals and day from both psychiatrists and CPNs. exploring emotional di¨iculties and centres. helping them to understand themselves Vocational Specialists Speech Therapists and their relationships with others. Vocational Specialists are Occupational Psychotherapy can be both long and Speech Therapists are specially trained Therapists who work in the community, short term, although there is a tendency to help people to combat voice disorders, day-services and ward-based teams. for more short-term psychotherapy to be such as stammering, and to develop their They have a special interest in work, available, especially on the NHS. social skills and their comprehension training and employment. Psychotherapists treat individuals, and expression of language. They work couples and families. Referrals to a in general hospitals. Useful Websites psychotherapist or counsellor can be Physiotherapists Rethink made through your GP or through other www.rethink.org/resources professional workers. Many counsellors Physiotherapists specialising in mental Rethink o¨er an excellent list of factsheets take self-referrals and work privately. health help people to recover from physical illness or injury. They also on mental health diagnosis, rights, laws, Some GP practices have counsellors provide the opportunity to improve social care and money matters. attached to the practice and you may be physical and mental health through The Mental Health Foundation able to have six counselling sessions free exercise and relaxation techniques. on the NHS. www.mentalhealth.org.uk Please see Chapter 9 about Counselling Community Nutritionists The website of the Mental Health Foundation outlines the charity’s work Services. Therapeutic diet advice and nutritional support is given to referred in- and in research, policy, service development Art, Drama and Music Therapists out-patient units on an individual and and service user involvement. The site group basis. Special attention is given to o¨ers information and publications to The value of the arts in helping someone download research, good practice in work through and recover from a mental developing ways in which service users can avoid weight gain which can be a services and on mental health issues health problem is being increasingly and key issues. 11 who provides mental health care?
Royal College of Psychiatrists Mind www.rcpsych.ac.uk www.mind.org.uk As well as more specialised medical This explains how to support someone information, the Royal College of who feels suicidal, giving practical Psychiatrists provides a number of ‘user suggestions for what you can do and friendly’ publications on conditions, where you can go for support. treatments and wider aspects of mental health. NHS Choices – Dealing with a Mental Health Crisis or Cambridgeshire and Emergency Peterborough NHS Foundation www.nhs.uk Trust www.cpft.nhs.uk BBC Online - Mental Health The Trust’s information for patients is accessible from here including leaflets www.bbc.co.uk on specific conditions and treatments. Mental Health Foundation Critical Psychiatry www.mentalhealth.org.uk www.criticalpsychiatry.co.uk On their site you will find papers and Directgov: Government documents written by CPNs in response Information on Mental Health to consultation documents from the Issues National Institute for Health and Clinical www.direct.gov.uk Excellence in England (NICE). You will Type your search criteria into the search also find responses to documents from bar. This site provides information on: other organisations. mental health law, disability law, benefits and more.
12 3 LEGISLATION Mental Health Legislation ‘Sectioning’ you are sectioned, and how to be discharged from hospital and get the The Mental Health Act (MHA) 1983 is Quick facts section lifted. You also have other a piece of legislation (in England and ● Being sectioned means that you are rights: Wales) which tells people with mental kept in hospital under the Mental health problems what their rights are ● If you have been sectioned and you Health Act 1983. You can be sectioned regarding: want to challenge the decision, there if your own health or safety are at risk, are several ways of getting discharged. ● assessment and treatment in hospital or to protect other people. ● A family member called your Nearest ● treatment in the community ● There are di¨erent types of sections, Relative will have certain legal rights each with di¨erent rules to keep you ● pathways into hospital, which can be related to your sectioning. civil or criminal. in hospital. How long you have to stay in hospital depends on which section ● You don’t have to be sectioned to get Many people who receive inpatient you are kept in hospital under. treatment in hospital – you can go treatment on psychiatric wards have to hospital the normal way and be a ● Before you can be lawfully sectioned agreed to go into hospital as Informal voluntary or informal patient. patients (also known as Voluntary under one of the main detention For information specific sections of the patients). However, roughly half are in sections, you will be assessed by a Mental Health Act 1983 visit: www.mind. hospital without their agreement as team of health professionals. org.uk ‘about sectioning’. formal patients. This is because they have ● If you are sectioned, you can be kept been detained under the Mental Health in hospital, stopped from leaving the Consent to treatment Act (often called being sectioned). ward and given treatment for your Informal patients over the age of 16 have mental health problems, possibly If you are a formal patient you lose the right to refuse treatment except in the without your consent. certain rights, including the right to leave case of an emergency. Formal (detained, hospital freely, so if you’re in this situation ● If you are sectioned, you normally have ‘sectioned’) patients under Sections 2 it’s really important to know your rights the right to get help from someone and 3 can be given treatment without under the Mental Health Act. (taken from called an Independent Mental Health their consent in certain circumstances. www.mind.org.uk). Advocate (IMHA). They can help you find out what rights you have while 13 LEGISLATION
Special rules apply to specific treatments Mental Health Review Tribunals Mental Health Act 2007 such as electroconvulsive treatment The tribunal is completely independent This act amended the Mental Health Act (ECT) and psychosurgery. of the hospital detaining you. It is a panel 1983 and the Mental Capacity Act 2005. that you have a right to apply to. The Nearest Relative sta¨ responsible for your care will not be It introduces significant changes which If you have a mental health problem, surprised if you do apply and it will not include: your Nearest Relative will have certain prejudice your relationship with them. ● Supervised Community Treatment, powers and rights related to your care The tribunal will use the information including Community Treatment and treatment. before it, and legal criteria contained in Orders (CTOs). This new power the Mental Health Act, to decide whether ● Nearest Relative is a special term used replaced ‘supervised discharge’ with a in the Mental Health Act 1983. you should be detained further. power to return the patient to hospital, where the person may be forcibly ● It gives one member of your family (source: www.mind.org.uk ‘Mental Health Review Tribunals’. For more information medicated, if the medication regime certain rights and responsibilities if is not being complied with in the please visit this site). you are kept in hospital under Sections community. 2, 3, 4 or 37, on a community treatment order, or under a guardianship. Managers’ Appeals ● Redefining professional roles: Under Section 23 of the Mental Health broadening the range of mental health ● The Mental Health Act has a list of who Act, patients who are detained in hospital professionals who can be responsible will be your Nearest Relative. The list have a right to appeal to the hospital for the treatment of patients without is in strict order and the person who managers. The hospital managers have their consent. is highest on the list is your Nearest the power to discharge the person from Relative. ● Role of Approved Clinician, which is the detention order if it is considered the a registered healthcare professional ● You can change your Nearest Relative criteria for detention are no longer met. (social worker, nurse, psychologist or in certain situations. See Rethink’s occupational therapist) approved by Nearest Relative fact sheet for further the appropriate authority to act for information. purposes of the Mental Health Act 1983 (as amended). 14 LEGISLATION
● Replacing the role of Approved Social ● Electro-Convulsive Therapy (ECT) from you in very specific situations - Worker by the role of Approved Mental may not be given to a patient who has this is called a deprivation of liberty, Health Professional; the person capacity to refuse consent to it, and and it should only be used if it is the fulfilling this role need not be a social may only be given to an incapacitated least restrictive way of keeping you worker. patient where it does not conflict with safe or making sure you have the right any advance directive, decision of a medical treatment. ● Nearest Relative: making it possible donee or deputy or decision of the for some patients to appoint a civil ● You may have the right to get partner as nearest relative. Court of Protection support from an advocate in certain circumstances. ● A new definition of Mental Disorder: Mental Capacity Act 2005 throughout the Act, abolishing If you can’t make decisions for yourself ● A deputy is a person appointed by the previous categories. because you don’t have the mental court to make financial or personal decisions for you, once you have lost ● Involuntary commitment: introduced capacity to make them, the Mental a requirement that someone cannot Capacity Act 2005 tells you what you capacity to make those decisions for be detained for treatment unless can do to plan ahead, how you can ask yourself. appropriate treatment is available and someone else to make decisions for you ● If there are any doubts as to what an remove the treatability test. and who can make decisions for you if advance decision means, or what you haven’t planned ahead. an attorney under a lasting power of ● Mental Health Review Tribunal (MHRT): improved patient safeguards The Mental Capacity Act says you have attorney or a deputy is allowed to do, by taking an order-making power these rights: the Court of Protection can make a which will allow the current time limit decision about these things. ● You will be assumed to have capacity, to be varied and for automatic referral unless you have had an assessment by hospital managers to the MHRT. showing you don’t. ● Introduced Independent Mental Health ● All decisions made for you when you Advocates (IMHAs) for ‘qualifying have lost capacity should be made in patients’. your best interests. ● Your liberty can only be taken away 15 LEGISLATION
Equality Act 2010 ● There are short timescales for taking a the future. legal claim if you believe that someone Sometimes people who have mental ● New rights for carers and people who has discriminated against you. You health problems are treated worse than pay for their own care (called ‘self- should always get legal advice if you other people or harassed because of their funders’) to ask for an assessment of mental health condition. This is called want to do this. their needs and the council’s help to discrimination and, if you experience it, The Care Act 2014 access services and support to meet you may have a legal right to challenge it. their eligible needs. The Care Act 2014 is the most significant ● The Equality Act 2010 is the law that change to adult social care in over 60 ● Provision of information and advice gives you the right to challenge years. It will modernise care and support to everyone who requires it, not just discrimination. in law so that the system is built around people using services. ● To get protection under the Equality people’s needs and what they want to ● The right to a deferred payment Act, you have to show that your achieve in their lives. agreement – to give people peace of mind that they will not have to sell mental health problem is a disability. The Care Act is framing work taking place their home during their lifetime in ‘Disability’ has a special meaning as part of Transforming Lives, a new order to pay for the cost of their care. under the Act. strategic approach to social work and ● The Equality Act protects you if social care for adults in Cambridgeshire. ● Establishment of a Adult Safeguarding you are discriminated against by For the latest developments in Board. employers, organisations that provide Cambridgeshire, please read our ● Ensuring there is no interruption to a services and public functions, briefings in www.cambridgeshire.gov.uk person’s care and support if they move education providers (like universities ‘delivering the Care Act’. to a di¨erent area. and colleges), organisations that sell Main features of the Care Act: (source: www.cambridgeshire.gov.uk or manage property and private clubs and associations. ● A change to the way people are ‘Delivering the Care Act’) assessed – so that decisions about the ● Public authorities have an additional help they receive will consider their Legal Advice and Solicitors duty to eliminate discrimination, called well-being, what is important to them If you need legal advice on the Mental the public sector equality duty. and their family, and help to plan for Health Act, the Citizen’s Advice Bureau 16 LEGISLATION and Total Voice has a list of solicitors Write to us: in the Cambridge area who deal with Tribunals and other mental health Total Voice matters. Mount Pleasant House Cambridge CB3 0RN IMCA Service
Total Voice MIND – Legal Information and your Mount Pleasant House rights Cambridge CB3 0RN Website: www.mind.org.uk Telephone: 0300 330 5499 Information about civil admission to Fax: 0208 330 6622 hospital, recall, discharge and consent Email: [email protected] to treatment. The Independent Mental Capacity Advocate Service is an advocacy service for people who lack mental capacity to make specific decisions who have no family or friends who can be consulted about the decision. Referrals are made by practitioners who are proposing to make a decision about serious medical treatment, a long term change in accommodation or decisions related to adult safeguarding procedures or a care review. If a person fits the above criteria, they have a legal right to an advocate.
17 4 help in a crisis If someone is in crisis and needs to get First Response Service provide the best possible action for help urgently, then the GP should be One number for people of all ages you at the time and aim to keep you at contacted, whether this is during the day experiencing a mental health crisis – via home with support, working with you or at night. If the person is supported 111, option 2. to develop a crisis management plan. If by the local NHS community mental necessary they can arrange for you to go health services, the team o¨ ice can be The First Response Service (FRS) to hospital. contacted during o¨ ice hours (see page is a service that supports people A system-wide co-ordinator also works 20). Obviously if someone has taken an experiencing a mental health crisis. within the team to triage people to the overdose, dial 999 to get emergency It is for all people of all ages across First Response Service and Sanctuary medical support. If the person in crisis is Cambridgeshire. Anyone can call FRS. and co-ordinate calls from emergency on the Care Programme Approach (see When you call the FRS, your call will services. page 8) the Care Plan should say clearly be answered by a telecoach who will what to do and who to contact in a crisis. quickly assess your needs. They are MONDAY - FRIDAY experienced to talk to people in distress and provide guidance to help you WORKING HOURS manage your situation and your feelings. Emergency GP appointment They have information on all health, social and voluntary services available CPFT Care Co-ordinator: If you are to support you, they may refer or make already receiving support from mental an appointment with you. If they decide health services, the first point of contact you need urgent support they will ask a should be your care co-ordinator. Your “First Responder” to visit you as soon as care plan will contain information on possible. The mental health responders how to contact them. If they are not are mental health nurses and social available, ask to speak to the clinician on workers. They visit you wherever you are duty. in your time of crisis, at what ever time of the day, sometimes with a member of the emergency services. First responders 18 help in a crisis
OUT OF HOURS Cambridgeshire County Council Biomedical Campus Emergency Duty Team Hills Road Lifeline Cambridge CB2 0QQ Telephone: 01733 234724 Telephone: 01223 217118 Telephone: 0808 808 2121 Freephone: Telephone: 0345 045 5202 Fax: 01223 217057 Seven days a week between 7.00pm– Monday to Friday, 5.00pm to 9.00am Website: www.cuh.org.uk 11.00pm All day Saturday, Sunday and bank The Emergency Department (ED) at If you are experiencing emotional holidays. Addenbrooke’s operates 24-hours a day, distress and urgently need to speak to The team is made up of experienced 365 days a year. someone, Lifeline is available. social workers who have a generic role but they are also Approved Mental Health SANEline Hinchingbrooke Health Care NHS Professionals (AMPS). If a person needs Trust Emergency Care Centre Telephone: 0300 304 7000 to be voluntarily admitted to psychiatric Oering specialist mental health hospital or ‘sectioned’ under the Mental Hinchingbrooke Hospital emotional support 6.00pm- 11.00pm Health Act 1983 outside of normal Hinchingbrooke Park everyday. working hours, the Emergency Duty Huntingdon PE29 6NT You can also email through their Team will be called. In a mental health Telephone: 01480 416416 website: www.sane.org.uk crisis they will only visit people’s homes Fax: 01480 416561 Website: Urgent Care Cambridgeshire if it seems likely that sectioning will be necessary, but they will give advice over www.hinchingbrooke.nhs.uk Telephone: 111 the phone in other cases. The Emergency Care Centre (ECC) is 6.00pm-8.30am during weekdays, and responsible for the following services: 24 hours a day service at weekends ANYTIME and Bank Holidays. ● emergency department When your problem can’t wait for Dial 999 for an ambulance ● acute assessment unit your GP practice to open, Urgent Addenbrooke’s Emergency ● GP out of hours service. Care Cambridgeshire provides out of Department (ED) hours emergency care services for 111 service: If you are feeling unwell and Cambridgeshire. Cambridge University Hospitals NHS need a telephone health assessment, Foundation Trust 19 help in a crisis
please call the NHS 111 service free of service to people experiencing an acute Telephone: 01733 776029 charge from any phone by dialling 111. psychiatric crisis. The team provides an Fax: 01733 776020 alternative to acute hospital admission Email: [email protected] Samaritans by providing intensive community based Website: www.cpft.nhs.uk Telephone: 116 123 interventions. 24-hour/seven-day-a-week, community Email: [email protected] based team providing assessment and Website: www.samaritans.org Crisis Resolution Home Treatment home treatment as appropriate for O¨ering emotional support 24 hours a Teams (CRHTT) - Huntingdon people experiencing a mental health day, seven days a week. Newtown Centre crisis. Nursery Road Police: 999 Huntingdon PE29 3RJ Mental Health Vanguard Services If the person you care for is being violent, Telephone: 01480 415374 Self-referral through 111 - people of any threatening or you feel at risk, you should Telephone: 01480 415340 age can access urgent mental health contact the police directly. Email: [email protected] services across Cambridgeshire and Website: www.cpft.nhs.uk Peterborough by dialling 111 and selecting CRISIS TEAMS 24 hour/seven days a week, community- option 2. Calls will be answered 24/7 based team providing assessment and by trained mental health practitioners. Crisis Resolution Home Treatment home treatment as appropriate for They will be able to quickly assess the Teams (CRHTT) - Cambridge people experiencing a mental health situation and determine whether an Mulberry 1 Ward crisis. urgent referral is required, for example, Fulbourn Hospital, Fulbourn to the First Response Service (FRS) or Cambridge CB21 5EF Crisis Resolution Home Treatment Sanctuary. Telephone: 01223 218810 Teams (CRHTT) – Peterborough First Response Service - run by Email: [email protected] Cavell Centre Cambridgeshire and Peterborough NHS Website: www.cpft.nhs.uk Edith Cavell Healthcare Campus Foundation Trust (CPFT), it provides The Crisis Resolution Home Treatment Department assessments in the community 24 hours Team (CRHTT) is a multi-disciplinary 506 Bretton Gate a day, seven days a week and responds team of mental health professionals Peterborough PE3 9GZ to urgent referrals from emergency providing a 24 hour, seven days per week 20 help in a crisis services. The service covers the whole Emergency Duty Team – Adults TELEPHONE HELP of Cambridgeshire and Peterborough and Children’s Social Care WHEN YOU ARE FEELING and provides face-to-face assessment Telephone: 01733 234724 DESPERATE and crisis support within one hour, Website: www.cambridgeshire.gov.uk before diverting patients to a range of Emergency number if you are concerned Lifeline - Cambridgeshire Mental social, health and independent sector about a child or an adult, which is used Health Helpline services, and urgent prescribing. between 5pm to 8am. c/o Lifecraft The Sanctuary Cambridge opened in The Bath House 2016 and allows people to get practical Urgent Care Cambridgeshire Gwydir Street and emotional support, and can help (formerly CAMDOC) Cambridge CB1 2LW them link up with clinicians from Chesterton Medical Centre Telephone: 0808 808 2121 CPFT’s services or support from other Union Lane Email: [email protected] organisations. The Sanctuary o¨ers Cambridge CB4 1PX If you are feeling desperate or in need of people the chance to take ‘time out’ in Telephone: 01223 726050 support, but do not feel it is appropriate a non-medical environment, rather than Fax: 01223 726051 to call your GP, there are numbers you going to an accident and emergency Email: [email protected] can call. Lifeline, the Cambridgeshire unit which is often not the most suitable Website: Mental Health Helpline (a Lifecraft place for people to be. Access to The www.urgentcarecambridgeshire.co.uk Service) Telephone: 0808 808 2121 Sanctuary is via FRS referral only. This service operates evenings and (FREEPHONE) 7.00pm-11.00pm, 365 days a year (Answerphone at all other Peterborough Sanctuary supports weekends when your local GP surgery is closed. If you feel you need to consult a times but messages are not taken). people in the north of the county Their trained volunteers are available to in a similar way. There will also be doctor urgently or need medical advice, please call 111 and they will assess support people experiencing emotional an Outreach Service in Huntingdon distress to provide: where people in crisis will be seen by your case and direct you to the most appropriate place. the Sanctuary sta¨ in a Huntingdon ● someone to talk to venue to work through from their crisis and potentially be diverted from an ● emotional support unnecessary hospital attendance. ● guidance through a crisis 21 help in a crisis
● liaison with other agencies SANEline Hinchingbrooke Health Care NHS ● information on local and national Telephone: 0300 304 7000 Trust Emergency Care Centre resources, treatment, patients rights, Website: www.sane.org.uk Hinchingbrooke Hospital self-help groups etc SANE runs a national, out-of-hours Hinchingbrooke Park mental health helpline o¨ering specialist ● someone who cares, someone who Huntingdon PE29 6NT emotional support and information listens. Telephone: 01480 416416 to anyone a¨ected by mental illness, Fax: 01480 416561 Cambridge Samaritans including family, friends and carers. Website: Open every day of the year from 6.00pm 4 Emmanuel Road www.hinchingbrooke.nhs.uk to 11.00pm. Cambridge CB1 1JW The Emergency Care Centre (ECC) is Telephone: Freephone 116 123 responsible for the following services: Accident and emergency emergency dept. acute assessment unit Telephone: 01223 364455 Departments Text: 07725 909090 and GP out of hours service. Email: [email protected] Addenbrooke’s Emergency Mind: Supporting Someone who Website: www.samaritans.org Department (ED) The Samaritans have trained volunteers Feels Suicidal Cambridge University Hospitals NHS who will listen to people who are Website: www.mind.org.uk Foundation Trust Cambridge distressed, in despair or contemplating This explains how to support someone Biomedical Campus suicide, 24 hours a day, 365 days a who feels suicidal, giving practical Hills Road year. They will o¨er a sympathetic, non- suggestions for what you can do and Cambridge CB2 0QQ judgemental listening ear. You can call where you can go for support. Telephone: 01223 217118 round in person 10.30am-10.30pm or Fax: 01223 217057 you can phone the Samaritans on their NHS Choices – Dealing with Website: www.cuh.org.uk 24-hour helpline above. Alternatively you a Mental Health Crisis or The Emergency Department (ED) at can email them or write to: PO Box 9090, Emergency Addenbrooke’s operates 24-hours a day, Stirling FK8 2SA. 365 days a year. Website: www.nhs.uk A mental health crisis often means that you no longer feel able to cope or be in 22 help in a crisis control of your situation. You may feel great emotional distress or anxiety, can’t cope with day-to-day life or work, think about suicide or self-harm, or experience hallucinations and hearing voices. A crisis can also be the result of an underlying medical condition, such as confusion or delusions caused by an infection, overdose, illicit drugs or intoxication with alcohol. Confusion may also be associated with dementia. Whether you experience a sudden deterioration of an existing mental health problem, or are experiencing problems for the first time, you’ll need immediate expert assessment to identify the best cause of action and stop you getting worse.
23 5 hospital services Sometimes if you have mental health Inpatient Units Springbank Ward problems, you will find it di¨icult Fulbourn Hospital Telephone: 01223 218834 or impossible to carry on with your Fulbourn Inpatient unit for women with severe normal life in the community and will Cambridge CB21 5EF personality disorder. 18-65 years. 12 beds need to spend time as an in-patient female only. in a psychiatric hospital. If you are in hospital for a relatively short time (up Mulberry 1 (Friends) Denbigh Ward to six months but usually less), you will Telephone: 01223 218616 Fulbourn Hospital stay on an acute ward. If you need to Inpatient assessment unit (three days) Cambridge Road stay for longer, you may stay on one for 3:3:3 model of care, detox service Fulbourn of the rehabilitation wards. Referral to and a 3-bedded inpatient service. 18-65 Cambridge CB21 5EF hospital will always be through a health years. 8 assessment, 3 detox, 3 Essex Telephone: 01223 218665 professional, perhaps a GP or a member beds. Telephone: 01223 218635 of one of the community mental health Website: www.cpft.nhs.uk teams. If you think you or a relative or Mulberry 2 (Adrian) Denbigh is a purpose-built ward for older friend needs to spend time in hospital, Telephone: 01223 218557 people with dementia. you should contact your GP. When Inpatient treatment unit (three weeks), someone does not realise that s/he is male and female people with pyschiatric Willow Ward ill, and their condition poses a threat to disorders. 18-65 years, 16 admission Fulbourn Hospital their health, their safety or that of others, beds. Cambridge Road s/he may be admitted to hospital without Fulbourn their consent under the Mental Health Mulberry 3 (Cedars) Cambridge CB21 5EF Act 1983. Telephone: 01223 218671 Telephone: 01223 218703 In Cambridge, psychiatric in-patient Inpatient recovery unit (three months) Telephone: 01223 218704 care is provided on the NHS by the for male and female people with Website: www.cpft.nhs.uk Cambridgeshire and Peterborough NHS pyschiatric disorders. 18-65 years. (13 Willow Ward is an 18-bed inpatient unit Foundation Trust (CPFT). adult, 3 forensic). for male and female older adults, aged 65 and over, who have an acute mental 24 hospital services functional illness. Addenbrooke’s Hospital in Cambridge. CRHT Huntingdon Team It is a specialist unit for individuals Newtown Centre Nursery Close George Mackenzie House with an eating disorder who have been Huntingdon PE29 3RJ Fulbourn Hospital assessed by the community team and (satellite team) Cambridge Road are considered to need a more intensive Telephone: 01480 415374 Fulbourn approach to the treatment of their eating (see page 20) Cambridge CB21 5EF disorder. It is a 14-bed ward, all single Telephone: 01223 218807 room facility. In-patient treatment is CRHT Peterborough Team provided for individuals with severe Fax: 01223 218817 Cavell Centre anorexia nervosa who are at high risk Email: [email protected] Edith Cavell Healthcare Campus physically and psychologically. Prior Website: www.cpft.nhs.uk Department to considering a hospital admission, George Mackenzie House provides 506 Bretton Gate the patient will be assessed by the multi-disciplinary assessment and Peterborough PE3 9GZ Consultant Psychiatrist - Cambridge treatment for people with mental health Telephone: 01733 776029 Adult Eating Disorder Service, or a problems requiring a low-secure setting. (see page 20) member of the medical team. S3 Ward Crisis Resolution and Home Cavell Centre Box 182 Treatment Teams Edith Cavell Healthcare Campus Dept Addenbrooke’s Hospital 506 Bretton Gate Peterborough PE3 9GZ Hills Road CRHT Cambridge Crisis Team Cambridge CB2 2QQ (North and South merged) Oak 1 Telephone: 01223 216944 Mulberry 1 Telephone: 01733 776028 Telephone: Patient’s line : Inpatient treatment unit (3 weeks) Fulbourn 01223 412785 for people with psychiatric disorders. Cambridge CB21 5EF Fax: 01223 216673 18-65years, 14 beds female only. Website: www.cpft.nhs.uk Telephone: 01223 218810 Ward S3 is a mixed-sex, in-patient unit (see page 24) Oak 2 for adults aged 18 and over based at Telephone: 01733 776026 25 hospital services
Inpatient treatment unit (3 weeks) for with serious and enduring mental health CAMEO people with psychiatric disorders. 18-65 problems. 18-65 Years. CAMEO South years, 16 beds male only. Block 7, Ida Darwin Cambridge North Adult Locality Fulbourn ,Cambridge CB21 5EE Oak 3 (AAU) Team Telephone: 01223 884360 Telephone: 01733 776031 Union House First Episode Psychosis Service 18-35 Admission for specialist assessment Union Lane years (links with CAMH 14-17 years). within 72 hours (3 days within the 3-3-3 Cambridge CB3 1PR model). Also provides detox service and Telephone: 01223 533300 Personality Disorder a 4 bedded inpatient service for MOD Cambridge South Adult Locality patients. 18-65 years, 9 assessment / 4 Personality Disorders Community Team MOD / 1 detox. Service Union House Deighton, Ida Darwin Oak 4 (Lucille Van Geest) Union Lane Fulbourn Telephone: 01733 776054 Cambridge CB3 1PR Cambridge CB21 5EE Inpatient recovery unit (3 months) for Telephone: 01223 533300 Telephone: 01223 884325 male and female people with psychiatric Fenland Adult Locality Team Community based Day Programme Open Access Support 18 – 65 years. disorders. 18-65 years, 13 beds. Agenoria House North Cambs Hospital Poplar (PICCU) Psychological Wellbeing Wisbech PE13 3AB Services Telephone: 01733 776075 or 776076 Telephone: 01945 482100 Psychiatric intensive care unit. 18-65 Cambridge Psychological Huntingdon Adult Locality Team years, 6 beds. Wellbeing Service Newtown Centre Community Teams Nursery Road Nightingale Court, Block 1 Huntingdon PE29 3RJ Ida Darwin Fulbourn Locality Teams Telephone: 01480 415143 All the below provide a Community Cambridge CB21 5EE Rehabilitation service for service users Telephone: 01223 884422 26 hospital services
Adult patients with Common Mental Other Services people of all faiths, as well as people Health problems requiring psychological who do not have particular beliefs therapies at Step 2 & 3 of NICE guidance. Adult ADHD Clinic but who would like someone to talk 17-65 years. Block 7 Ida Darwin to. The chaplaincy team is supported by community faith leaders and by Fulbourn Hospital Huntingdon Psychological volunteers. The hospital chaplains are Fulbourn Wellbeing Service available to everyone - whether you Cambridge CB21 5EE are a patient, relative, friend, member Newtown Centre Nursery Road Telephone: 01223 884098 of sta¨, and whatever your faith. For Huntingdon PE29 3RJ Telephone: 01223 336969 more information: www.youtube.com/ Telephone: 01480 415209 Email: [email protected] watch?v=ACS35IeI17Y Adult patients with Common Mental Website: www.cpft.nhs.uk Health problems requiring psychological therapies at Step 2 & 3 of NICE guidance The Adult Attention Deficit Hyperactivity Chaplaincy Service in 18-65 years. Disorder (ADHD) clinic is a specialist Peterborough and Huntingdon service o¨ering 90-minute assessments Cavell Centre Fenland Psychological Wellbeing for adults with possible ADHD and Edith Cavell Healthcare Campus Service previously diagnosed ADHD. Department Fenland Hall County Road Chaplaincy Service in Cambridge 506 Bretton Gate Peterborough PE3 9GZ March PE15 8NQ Elizabeth House Telephone: 01733 776080 Telephone: 01354 662104 Fulbourn Hospital, Fulbourn Email: [email protected] Adult patients with Common Mental Cambridge CB21 5EF Website: www.cpft.nhs.uk Health problems requiring psychological Telephone: 01223 218598 See Chaplaincy Service in Cambridge therapies at Step 2 & 3 of NICE guidance Telephone: 07771 787249 (above) 18-65 years. Email: [email protected] Website: www.cpft.nhs.uk Being in hospital may cause a lot of di¨erent feelings. The chaplaincy team o¨ers spiritual and pastoral support to 27 hospital services
Liaison Psychiatry Service Community Forensic Psychiatry CLASS Clinic (Cambridge Box 190 Service Lifespan Asperger Syndrome Addenbrooke’s Hospital Box 175, S3 Ward Service) Hills Road Addenbrooke’s Hospital Chitra Sethia Autism Centre Cambridge CB2 2QQ Hills Road The Gatehouse Telephone: 01223 216167 Cambridge CB2 2QQ Fulbourn Hospital Fax: 01223 596305 Telephone: 01223 217943 Fulbourn Email: [email protected] Fax: 01223 217941 Cambridge CB21 5EE Website: www.cpft.nhs.uk Email: [email protected] Telephone: 01223 218903 The CPFT Liaison Psychiatry Service Website: www.cpft.nhs.uk Email: [email protected] is a specialist team of mental health Forensic Community Service mental Website: www.cpft.nhs.uk professionals – doctors (psychiatrists), health services in the NHS provide O¨ering a specialist diagnostic nurses, psychologists, social workers specialist assessment and treatment assessment for adults who may and administrative sta¨ – who are based of individuals aged over 18 who have have Asperger’s Syndrome or High- at Addenbrooke’s Hospital, Cambridge. o¨ended or who pose a serious risk to Functioning Autism living within They o¨er assessment, diagnosis and others as a result of mental disorder. Cambridgeshire & Peterborough NHS treatment for emotional and psychiatric Trust area. problems for anyone who is a patient Clozapine Clinic at Addenbrooke’s Hospital and who is Pathways, 128 Tenison Road Cambridge and Peterborough referred by their treating medical or Cambridge CB1 2DP NHS Foundation Trust (CPFT) surgical team. They also o¨er an out- Email: [email protected] Website: www.cpft.nhs.uk patient service. There are many reasons Website: www.cpft.nhs.uk why your treating team might suggest CPFT provide mental health services, The Clozapine Clinic provides statutory social care services, children’s that that you see them. monitoring, assessments and aims to community services and learning better understand the reason why some disability care. They support people to people with schizophrenia improve with achieve the very best they can for their this medication and why others do not health and wellbeing. achieve the same level of improvement. 28 hospital services
Medication Information based at Fulbourn Hospital Cambridge, advice about the choice of medication, or Cavell Centre Peterborough (see side e¨ects and practical issues in Medication can be a vital part of treatment contact details below). These Pharmacy addition to dispensing medication. for many people with mental health Departments provide services for Pharmacists undergo a four year degree problems. If taken regularly medication inpatients at Fulbourn and Cavell course in Pharmacy and a year of work can work well, often in conjunction with Centre, as well as many service users experience before they register and other therapies, to help people live the and carers in the community. They also work as experts in the general field kinds of lives that they want to lead. coordinate the supply of Clozapine of medicines. To be recognised as a Unfortunately many medicines taken for across Cambridge, Huntingdon, specialist in a certain area e.g. mental mental health problems have side e¨ects Peterborough and the surrounding health they will do further training and that can a¨ect people’s lives and so it is areas. CPFT Pharmacy Service can obtain experience in that area. important that people are fully informed provide independent information about and educated about their medication medication, both on an individual basis, CPFT Pharmacy Service so that they can manage their own and as group discussions or teaching medicines and find the ones that are Fulbourn Hospital Pharmacy sessions. This is o¨ered to both users best for them. Telephone: 01223 218518 and carers as a confidential service. (Mon-Fri: 9.00am-5.00pm) If you do experience any side e¨ects Information on medication can also be or do not want to take the medication accessed via CPFT’s website: Cavell Centre Pharmacy as prescribed it is important that you www.cpft.nhs.uk (click on ‘medicines Telephone: 01733 776006 (Mon-Fri: discuss this with a professional, as there information’). 8.45am-5.00pm) may be alternatives or ways of reducing Cambridgeshire and Peterborough NHS the impact of the side e¨ects. Pharmacists Foundation Trust (CPFT) Pharmacy For more information about medication, Specialist Mental Health Pharmacists Service exists to proactively support first ask the person who prescribed it work within the hospital and community sta¨, service users and carers in or another healthcare professional eg advising health professionals, service achieving safe and e¨ective medicines a pharmacist or nurse. You can also users and carers about all aspects of management, optimising the use of contact the Specialist Mental Health the use of medication for mental health medicines by providing a high quality Pharmacy Service of Cambridgeshire problems. They can provide independent and friendly service and Peterborough NHS Foundation Trust, 29 6 mental health support Recovery College East - length from one-o¨ workshops to those are people who have lived experience Cambridge that take place weekly for a number of of mental health challenges. They can weeks. Courses currently on o¨er come support people while they work towards 128 Tenison Road under the headings: moving forward, their goals. Cambridge the road to recovery, and developing CB1 2DP knowledge and skills. The range of How can coaching help me? Telephone: 01223 884431 courses available each term will vary as ● The coaching process is based on Recovery College East o¨ers courses to: the college responds to the demands of trust and openness, working together ● anyone over 18 who has received, or its students. to see opportunities and potential. is receiving, secondary services from Recovery Coaching Team ● Coaching can empower a person to CPFT move towards their desired goals. The Recovery Coaching Team is a new ● their supporters (family, friends and community service for people who are ● Coaches can support a person to loved ones) transitioning from secondary community move at the pace that feels right for ● CPFT sta¨, volunteers and students mental health services back to their GP them. on placement and may find this transition challenging. ● Coaching can help people to develop ● sta¨ and those who receive services There are three teams across the skills that can be used to manage from our co-production partner geographical area that CPFT covers, how to respond to stressors in life. organisations. based in the south, mid and north They can support a person through their There is no fee and no entry requirements, localities. The teams are based in a transition by using coaching techniques but people need to register and enrol variety of locations and where possible and peer support to help them to identify before attending. All courses are co- meet with those we serve in a place and achieve these goals. The individual, produced and co-delivered, involving at where they feel most comfortable. their care coordinator or someone who knows them well, may think that they least one person with lived experience Each team is made up of a Recovery could support them with this transition, of mental health challenges. The college Coach and Peer Workers. The Recovery and the individual may be referred to the values the expertise gained from Coach has been trained in coaching team. experience equally with that derived from methods that can help people to take professional training. Courses vary in control of their recovery. Peer Workers 30 MENTAL HEALTH SUPPORT
How do I refer? Cambridge North and Cambridge Website: www.cameo.nhs.uk Referrals are taken from a range South Adult Locality Teams An NHS service that provides specialised assessment, care and support to young of people, including the person Union House people experiencing a first episode of themselves, someone who knows the 37 Union Lane psychosis. person well or their care coordinator. Chesterton A simple referral form is completed Cambridge CB4 1PR Cambridgeshire Nutrition and which would provide contact details Telephone: 01223 533300 Dietetic Service and the reason why the person is Email: [email protected] or may struggle with the discharge Website: www.cpft.nhs.uk Dietetic Business Unit, Block 9 process. This would then be emailed Assessment and initial treatment advice, Ida Darwin to:recoverycoachteamreferrals@cpft. Care Plan developed with service user, Fulbourn Hospital nhs.uk pharmacological interventions and Fulbourn medication management, psychological Cambridge CB21 5EE Criteria for referrals: therapies, mainly CBT, aimed at the Telephone: 01223 884087 To be referred to the Recovery Coach specific disorder, support for carers Fax: 01223 884292 Team the person needs to meet the and families, regular care plan Email: [email protected] following criteria: reviews, information and support with Website: www. employment. cambscommunityservices.nhs.uk ● be aged 17 – 65 The philosophy of the department of CAMEO South nutrition and dietetics is to establish ● be in secondary mental health and encourage good nutritional practice services (Early Intervention Service) Block 7 Ida Darwin and standards as an integral part of the be ready to work towards discharge ● Fulbourn Hospital health care provided to the population ● be struggling with the discharge Fulbourn served by Addenbrooke’s Hospital. process. Cambridge CB21 5EE ● For more information go to: http:// Telephone: 01223 884360 www.cpft.nhs.uk/about-us/ Fax: 01223 884362 Email: [email protected] ● recovery-coaching-team 31 7 self help and voluntary groups
and are designed to promote recovery and ● IT facilities are available. empowerment. Our menu for groups changes in response Our vision is that we will continue to build to our members’ needs. Please check our on our experience in developing self-help website for the latest information. in both prevention and recovery initiatives, and will maintain our unique position as a Counselling Service self-help mental health organisation. At Lifecraft members can access free, What We O¬ er long-term, one-to-one counselling. We About Us believe each individual is unique and Activity Groups and Social Club worthy of respect. We have a team of 12 Lifecraft is a unique self-help user-led counsellors and all are either qualified or in mental health organisation for adults who We hold a wide range of weekly creative the final year of their training. Although our have experience of mental health di¨ iculties groups and support groups all of which counsellors are trained in a diverse range in their lives. Founded in 1993 it continues to help our users in their recovery: of theoretical orientations, the overall ethos grow and evolve in response to the diverse of the service is client centred; the focus is and changing needs of its members. ● Live More, Worry Less on the therapeutic value of the relationship Lifecraft exists for adults in the Cambridge ● Meditation and Mindfulness between client and counsellor. area who needs support for their mental ● Hearing Voices health needs. Telephone Helpline ● Friendship and Support Currently we have over 600 members and Lifeline runs 365 days a year on Freephone no professional referral is required which ● Fun with Words makes us unique amongst other mental ● Art health charities. ● Women’s Group Lifecraft believes people who have su¨ ered 0808 808 2121 providing a confidential ● Social Club - run in the Bath House mental health di¨ iculties are well placed to support service across Cambridgeshire. two evenings per week with a low- help others in a similar position. For this The line is open between 7.00pm and cost meal available on Fridays reason almost all our services are user-led 11.00pm.
32 self-help and voluntary groups
Campaigns and User Involvement permitted paid work of 3 hours per week. 566957. As a user-led organisation Lifecraft aims to Jobs include Social Club Receptionist, involve its Members as much as possible in Art Group Leader, Social Club Leader Becoming a Member the running of the organisation. Lifecraft and work on Communications. Only Lifecraft’s members are able to believes that every Member can make his Step By Step Project access its services, although Lifeline or her own valuable contribution to Lifecraft may be used by non-members. and that we can build on each other’s The Step By Step Project is there Lifecraft welcomes membership strengths. There is a Members’ meeting to support YOU to get back into applications from adults who use or on the first Monday of the month (unless a employment or volunteering, each step Bank Holiday) where items on the agenda have used mental health services, or of the way. Support is provided for: include the running of Lifecraft. Lifecraft’s have had personal experience of mental board of Trustees are at least 75% service ● finding the right job distress. We will ask you for the name of users or ex-service users of mental health finding the best volunteering a referee who has a working knowledge services. ● opportunity of your mental health background, for example your GP, CPN or Social Worker. Information O¬ice ● recognising your ability and skills To become a Member of Lifecraft you Open Monday to Friday 1.00pm - 4.00pm ● helping to meet your personal goals in the Bath House. We know what it’s like will need to read and complete our to experience mental health problems ● assisting in your mental health application pack. recovery, if required and can o¨er advice and information as You can get a Lifecraft Membership Pack well as lend an understanding ear. Our ● getting involved in your community by contacting us by phone or emailing information centre is constantly being and meeting new people our membership address, above. updated and expanded and contains a ● o¨ering you an individual support great deal of user-friendly information. package for 30, 60 or 90 days. Member Employment If this sounds like something you would be interested in then please contact us We run a Member Employment Scheme on: [email protected] or 01223 where Members are able to have 33 self-help and voluntary groups
Lifecraft, The Bath House, Our services/projects are as Gwydir Street, Cambridge CB1 2LW follows: Telephone: 01223 566957 Cambridgeshire Wellbeing Service Fax: 01223 505932 Email: [email protected] The Wellbeing service works Website: www.lifecraft.org.uk with adults (18-64 years) living in Cambridgeshire who experience Where to find us: mental distress to the extent that it is Lifecraft is based in the Bath House on impacting on their lives and sense of the corner of Gwydir Street and Mill Mind in Cambridgeshire (MiC) is the wellbeing. MiC provides this service in Road, opposite St. Barnabas Church. local Mind charity for the residents partnership with Richmond Fellowship. By Bus: The Citi 2 stops by St. Barnabas of Cambridgeshire. We have bases Personalised support is o¨ ered where Church and we are a very short walk in St Neots and Cambridge but also you can access peer support groups, from there. undertake outreach work at various one-to-one support and skills-building key locations across the county. By Train: Cambridge Railway Station workshops. MiC can also link you in is a 10 minute walk from us via MiC provides a wide range of services with other local organisations to work Devonshire Road and Mill Road. to support those recovering from on areas which may fall outside of our mental health challenges, to promote expertise. By Car: There is limited free parking positive mental health and to tackle If you would like to find out more you around Mill Road. There is a short mental health-related stigma and term pay and display car park behind or someone on your behalf can call the discrimination within our communities. Wellbeing Service on 01480 470480 for the Bath House, accessed via Gwydir Alongside the support we o¨ er on both Street. services in Huntingdonshire or 01223 a one-to-one and group basis, we also 311320 for services in Cambridge, provide a wide range of mental health- South Cambridgeshire, and East related training and develop/deliver Cambridgeshire. awareness-raising campaigns.
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Self-referrals are encouraged wherever ● emotional support Therapies possible but also accept referrals from ● accessing further education & The IAPT service provides short term professionals such as GPs and Care Co- volunteering opportunities therapeutic-based interventions for ordinators. ● work-related issues residents of Huntingdonshire and Support2Recovery Service Fenland who are going through di¨icult ● developing social networks times, including up to six sessions of one- Mind in Cambridgeshire’s Support2Re- ● managing finances and benefit to-one low intensity Cognitive Behaviour covery service is a flexible ‘floating’ claims. Therapy (CBT) and guided self-help. support service which supports people Alongside this, MiC can provide support This service is generally funded by the who are recovering from a wide range of in accessing community facilities, local authority Social Care Budget, mental health di¨iculties. including exercise and leisure activities. which requires approval by the Social You can self-refer to this service or, Support2Recovery is available seven Care Lead. If you would like a referral alternatively, referrals can be made by days per week and delivered by a team to be considered, please speak to your your GP, via the local mental health of highly trained, specialist support Mental Health Team. The option to Advice and Referral Centre (ARC), the workers. The service o¨ered is driven by privately commission this service or GP Gateway worker, an IAPT worker or the specific needs, aims and aspirations self-fund the support is also available. the Richmond Fellowship service. of the individual. Below are just some For more information, please contact of the ways we can help, but there are our Support2Recovery Team on 01223 Counselling many others: 311320. MiC o¨ers a fully funded counselling ● maintaining and monitoring mental service which provides time-limited wellbeing Changing Lives Primary Care Service one to one counselling with a trained ● maintaining tenancies counsellor from various locations across MiC’s Changing Lives team o¨ers two Cambridgeshire. ● accessing community resources services, both of which involve one-to- ● budgeting one interventions. Your counsellor will: ● life/domestic skills IAPT - Improving Access to Psychological 35 self-help and voluntary groups
● listen non-judgementally ● Increase awareness of mental health working alongside Lifecraft and issues and tackle stigma. Peterborough & Fenland Mind on the ● enable you to express your feelings award-winning STOP Suicide campaign ● For more information, please contact ● help you to explore and understand – www.stopsuicidepledge.org – and on your di¨iculties our Cambridge o¨ice or see our website. the prevention-focused ‘Stress LESS’ ● help you to find new ways of campaign, designed to help young managing the challenges you face. Training – Well @ Work people to manage their stress levels around exam time. For further information regarding either The Well @ Work training service of our Changing Lives services, please delivers a wide range of mental health To find out more about Mind in contact our Service Administrator on and wellbeing-related courses and Cambridgeshire, our services, 01480 470480 or email: changinglives@ workshops, including the internationally- volunteering and job opportunities, mindincambs.org.uk recognised Mental Health First Aid please see www.mindincambs.org.uk (MHFA) programmes and Applied Resilient Together Suicide Intervention Skills Training Barrere House (ASIST). We also develop and deliver 100 Chesterton Road The Resilient Together project is ground- Cambridge CB4 1ER breaking project focused on Wisbech bespoke training courses around mental health awareness and workplace Telephone: 01223 311320 and the Southern Fringe of Cambridge. Fax: 01223 356947 Its focus is to: wellbeing. For more information please email: [email protected] Email: ● Build resilience at a community level. [email protected] Website: ● Increase social capital. Campaigns www.mindincambs.org.uk MiC has a strong tradition of delivering ● Increase capacity of the community campaigns around mental health to promote wellbeing activities and issues, to raise awareness and tackle respond to mental health-related stigma, and we are always pleased to issues. hear from volunteers interested in this work. Recent projects have included 36 self-help and voluntary groups
● Challenge social norms Cambridge Telephone: 01223 566957 ● Share experience, receive support and empathy Peterborough, Wisbech and March ● Value your contributions Telephone: 01733 362990 Would you like meet others who hear ● Accept that voices and visions are voices and explore your experiences in real experiences St Neots a safe and supportive way? Telephone: 01480 470480 ● Respect each member as an expert In Cambridgeshire, ‘Voices Matter’ Email: via the website Groups o¨ er you the opportunity to: Several groups are based around the Website: county: www.hearingvoicescambridgeshire. ● Meet people with similar experiences org.uk
to recovery and championing social residential support, we also support inclusion for 55 years. people to self-manage their mental wellbeing and overcome any social They believe that each person is unique isolation they may be experiencing. and should have the opportunity to take control of their life and to The objective is to place the people, Richmond Fellowship is part of Recovery develop new meanings and purposes. supporting at the heart of everything Focus, an expert group of charities They concentrate on the person and they do. An individualised person inspiring individual recovery nationwide. their individual needs, choices and centred service is provided for those We are a specialist provider of mental aspirations, rather than on diagnostic experiencing mental health issues, health services, and one of the biggest categories or labels. working in co-production to design, plan voluntary sector providers of mental and provide support together. This helps health care in England, working with over Making recovery reality, is not just about us to deliver e¨ ective services that really 6,000 people, pioneering approaches helping people when they need intensive meet the needs of our clients, as well as 37 self-help and voluntary groups
ensuring that individuals feel respected, ● access to a range of short wellbeing/ They also support people to stay in work valued, enabled and included, all of personal development courses, e.g. where mental health problems such as which helps on their journey towards confidence building, assertiveness stress, anxiety or depression are having recovery. skills and managing anxiety. a detrimental impact. This can include liaising with an employer or providing Richmond Fellowship Services in They recognise that some of the best support around workplace adjustments. Cambridgeshire include supported support an individual can receive is from housing, rehabilitation, wellbeing and someone who has lived experience of They work closely with clients to set employment, the latter both for those mental health problems themselves. At positive and achievable goals and currently in work or seeking it. the Wellbeing Service they o¨er peer their services comprise information, support as an e¨ective way to help advice and guidance; career choice Wellbeing individuals overcome social isolation, and planning; identifying skills and The service is for people aged 18–64 increase self-motivation, and gain useful development; practical support with who are experiencing mental distress skills and experience. Peer mentors work job search, job applications, CVs and to the extent that it is impacting on their alongside sta¨ to empower individuals interview preparation; and access to lives and sense of wellbeing. A Specialist to manage their mental health, develop free courses for personal and career support worker and peer mentors a belief that they can achieve personal development. provide support focused on recovery goals and complete tasks and advocate for themselves. Training courses include Assertiveness and social inclusion, o¨ering: and Managing Work Related Stress and ● access to advice, information about Employment employability workshops, o¨ering the opportunity to understand more about community activities and support The specialist employment service how we can learn to communicate regarding wellbeing provides one to one support for people e¨ectively, identify the signs and triggers ● formal and informal peer support to who have been o¨ work due to mental of stress and rebuild skills to feel more groups and individuals health challenges and are keen to confident about returning to work. return to employment, voluntary work, ● individual Support Planning and Additionally, we o¨er training workshops education or relevant training. Community Links service for on Mental Health, Assertiveness, individuals 38 self-help and voluntary groups
Reducing Sta¨ Stress in the Workplace on from Castle to full independence in Employment (aimed at Line Managers) and Managing the future. Workplace Stress (aimed at employees). Huntingdon Rehabilitation Telephone: 01480 456257 Richmond Fellowship has a great track Email: info.hunts&fens@ record of supporting people, and the Winston House is a registered 25 bedded richmondfellowship.org.uk feedback from our clients includes unit providing short to medium term comments such as: (18-36 months) intensive psychiatric Cambridge rehabilitation and recovery placements Telephone: 01223 301032 “The service was able to support and for men and women aged 18-65. The Email: info.cambridge@ understand the ups and downs of service is for people with highly complex richmondfellowship.org.uk recovery. I was shown empathy and mental health needs. patience at the same time as positive, Peterborough To find out more, please contact: consistent encouragement helping me Telephone: 01733 897111 back into work.” Wellbeing Email: info.peterborough@ richmondfellowship.org.uk Supported Housing Wisbech Supported Housing Castle Service is a supported housing Telephone: 01945 469770 Telephone: 01223 566737 scheme in Cambridge for young people Monday and Thursday aged 16 – 25. As well as accommodation, Email: castle.service@ March Castle o¨ers individual support and richmondfellowship.org.uk opportunities for involvement in group Telephone: 01354 654715 Rehabilitation and community based projects. Tuesday, Wednesday, Friday Telephone: 01223 356795 Email: fenland@richmondfellowship. Email: [email protected] Castle’s housing is dispersed across org.uk Cambridge in shared houses and flats. Keyworkers provide emotional and practical support and help young people set their own goals so that they can move 39 self-help and voluntary groups
Cambridgeshire Based social behaviour may be causing a been associated with Fulbourn Hospital. Groups nuisance, or putting themselves and They aim to increase the understanding others at risk and making people feel of mental illness and the needs and Bipolar Support Cambridge unsafe. They provide assessment of the circumstances of service users, and Telephone: 0333 323 3880 individuals support needs, as well as their carers, amongst people outside Email: [email protected] advice and referral for accommodation, the hospital. In the hospital, they seek Website: www.bipolaruk.org primary health care, substance misuse to provide extra facilities to enhance They give support to people with Bipolar services and welfare benefits. the quality of life and to counteract the stress of boredom that can arise in an Disorder their families and friends. They The Cambridge Street and Mental Health institutional setting. In the community have monthly meetings, some with Outreach Service also provides support they seek to support the recovery and specialist speakers. They also produce for non-British clients who are homeless integration of those with a mental a newsletter and useful information and or at risk of losing accommodation. This health problem by organising social support from other members. project is called Central and Eastern contacts and arts work, providing limited Homelessness Project and is based in Contact national Bipolar UK for details of financial resources, supporting carers Cambridge and Wisbech. meetings. and informing public debate on mental health issues. Cambridge Street & Mental Friends of Fulbourn Hospital and Health Outreach Team the Community Gamblers Anonymous UK - 2nd Floor, 125 Newmarket Road 19 Glisson Road Cambridge Cambridge CB1 2HA Cambridge CB5 8HB Wednesday Telephone: 01223 364520 Telephone: 01223 366292 The Meadows Community Centre Email: [email protected] Website: www.cri.org.uk 1 St Catherines Road Website: www.fofhc.org.uk CRI Cambridge Street and Mental Health Cambridge CB4 3XJ The Friends of Fulbourn Hospital and Outreach Team is street and community Website: www.gamblersanonymous. the Community was established in based service dedicated to identifying org.uk 1952 to support the care, welfare and and working with people who are over 18 Gamblers Anonymous is a fellowship recovery of su¨erers from mental illness, and are either rough sleepers, engaged of men and women who share their whatever their age, who are or who have in a street based lifestyle whose anti- experience, strength and hope with each 40 self-help and voluntary groups other that they may solve their common Illuminate environment to 20 men and women problem and help others to do the same. (and two dogs) who would otherwise be Telephone: Sam Greenley forced to sleep rough or in inappropriate 01223 520124 or 07841 187285 Horsewise - Equine Assisted or inadequate conditions. Since 1995, Maria Varrallo - 07974 952724 Therapy Bringing Change to Life they have worked with over 6,000 Email: [email protected] di¨erent people. Telephone: 07905 106291 Website: www.illuminatecharity.org.uk Email: [email protected] Run courses and workshops to: Telephone: 07816 047175 The K9 Project Email: maggie.bending ● build confidence, raise self-esteem Telephone: 07552 462 040 @btinternet.com and achieve better psychological Email: [email protected] Telephone: 07977 737 559 wellbeing Website: www.thek9project.co.uk Email: judy.gadsby ● encourage increased resilience to Working with children and young people @btopenworld.com knock-backs facing challenges in achieving their full Horsewise sessions o¨er individuals potential, Chris and her K9 project dogs or small groups the opportunity to ● improve communication skills are available for a limited number of engage with horses in a process ● all above can be achieved from canine assisted learning programmes through which people learn about ‘Confidence for Change’ programme each term. The programmes are themselves and the way they relate and 1:1 coaching.. flexible in nature and can be adapted and communicate with others. Some for students with statements of special of the common reasons for seeking Jimmy’s Cambridge education needs. Programmes are equine assisted therapy are to increase 1 East Road usually delivered one session a week of self-esteem and self-confidence, build Cambridge CB1 1BD 1½ - 2 hours. They come to you or you communication and other social skills, Telephone: 01223 576085 bring students to one of their community reduce anxiety/fearfulness, build trust, Website: www.jimmyscambridge. venues. develop boundaries, and to enhance org.uk relationships. Open 24 hours a day, 365 days a year, Jimmy’s is the only emergency Horsewise is based at a quiet farm a few accommodation provider in Cambridge. miles outside Cambridge. They o¨er a warm, welcoming 41 self-help and voluntary groups
K9 Cafe in Ely seeking help, regardless of what drug or Telephone: 01223 790708 Cathedral Centre combination of drugs have been used, Website: www.patientsknowbest.com Palace Green and irrespective of age, sex, religion, race, Patients Know Best (PKB) is the first Ely CB7 4EW creed or class. The only requirement for company to integrate into the NHS Thursday mornings 10.00am-12.00noon membership is a desire to stop using Connecting for Health network to o¨er is for adults or families, a safe sociable drugs. The primary service provided secure tools for patients to work with friendly place for people with dogs - or by Narcotics Anonymous is the local clinicians. people who like dogs - there are always meetings (held weekly). Each group is Positive People Care plenty to share! Light refreshments autonomous, organising itself according available as well as doggy advice and to a series of 12 principles common to Griin Hotel cuddles, and fun activities. the entire organisation. Meetings, which March take place in rooms rented from public, Every Monday 10.00am-4.00pm Narcotics Anonymous religious or other organisations, may (including art 10.00am-11.45am), be ‘open’, meaning anyone can attend Thursday 11.45am-1.00pm Cambridge Monday meeting group or ‘closed’, meaning only for people Bermuda Road Community Room who want to address their own drug Wetherspoons - Wisbech Histon Road problems. Meetings are facilitated by NA Every Tuesday 2.00pm-4.00pm Cambridge CB4 3LN members. Other members may take part Telephone: Helpline 0300 999 1212 by talking in turn about their experiences Wetherspoons - Huntingdon Email: [email protected] of addiction and the recovery, strength Every Thursday from 12.00pm-2.00pm Website: www.ukna.org and hope they’ve discovered through Telephone: 07527 005391 Narcotics Anonymous is a completely NA. Email: patrick.bennett1@btinternet. voluntary organisation. It is a non- com profit fellowship or society of men and Patients Know Best - Manage Our aims to help and support people who women for whom drugs had become Your Health are trying to get over mental health or a major problem. They are recovering Patients Know Best Ltd other illness, and to support their carers. addicts who meet regularly to help St John’s Innovation Centre Positive People Care facilitates shopping each other stay clean. Membership is Cowley Road and day trips plus arranged holidays. open to anyone with a drug problem Cambridge CB4 0WS 42 self-help and voluntary groups
The Heart of The Mind Wintercomfort for the Homeless problem and help others to recover from 38 Langham Road Overstream House alcoholism. Cambridge CB1 3SE Victoria Avenue The only requirement for membership is Telephone: 07970 249727 Cambridge CB4 1EG a desire to stop drinking. Their primary Email: [email protected] Telephone: 01223 518140 purpose is to stay sober and help other A Community Interest Company Email: [email protected] alcoholics to achieve sobriety. whose volunteers can make home Website: www.wintercomfort.org.uk visits, accompany on trips in the city. Wintercomfort supports people who are Al-Anon Family Groups Volunteers o¨er a range of expertise to homeless or at risk of losing their homes UK and EIRE empower and encourage people who in Cambridge. 57b Great Suolk Street are struggling with mental illness and National Organisations London SE1 0BB encourage takers of the service to be Telephone: Helpline: 020 7403 0888 proactive and learn from their hands- Alcoholics Anonymous - Great Email: [email protected] on experience. ‘The Heart of the Mind’ Britain Website: www.al-anonuk.org.uk o¨ers bespoke services to people, but Alcoholics Anonymous is an international Telephone: National Helpline: essentially their services are to facilitate/ organisation with over 800 support 0845 769 7555 co-operate with a creative project groups in the UK and Republic of Ireland. Cambridge Helpline: 01603 621128 (though this can be anything from Al-Anon is a fellowship of relatives Telephone: General Service Oice: creative writing to gardening), providing and friends of alcoholics who share 01904 644026 counselling or just chat, advice about their experience in order to solve their informal and formal work and lastly living Email: common problems. advice: budgeting, cooking, legal advice. [email protected] Website: Anxiety UK “Through working through and gaining www.alcoholics-anonymous.org.uk knowledge we can become stronger.” Alcoholics Anonymous is a fellowship (formerly National Phobics’ Society) of men and women who share their Zion Community Resource Centre experience, strength and hope with each 339 Stretford Road other that they may solve their common Hulme 43 self-help and voluntary groups
Manchester M15 4ZY alone, public speaking, heights – in fact, Big White Wall Telephone: Helpline: 0844 477 5774 any fear that’s stopped you from getting 4th Floor Telephone: Admin/Oice line: on with your life. 104-110 Goswell Road 0161 226 7727 With help you can start to recover your London EC1V 7DH Email: [email protected] confidence and forget your fear. They Telephone: 0207 060 1677 Website: www.anxietyuk.org.uk can also o¨er information and services Email: [email protected] Anxiety UK is a national registered to professional health care workers Website: www.bigwhitewall.com charity formed 40 years ago by a su¨erer (GPs, psychologists, psychiatrists, social Big White Wall provides safe, anonymous of agoraphobia for those a¨ected by workers, etc.) working, or interested in support, with trained counsellors online anxiety disorders. Today they are a user- the area of anxiety disorders. 24/7. 73% share something for the first led organisation, run by su¨erers and ex- time on www.bigwhitewall.com, and up su¨erers of anxiety disorders, supported Beat - Beating Eating Disorders to 95% report feeling better as a result of by a high-profile medical advisory panel. using the service. Anxiety UK works to relieve and support Wensum House 103 Prince of Wales Road those living with anxiety disorders by Bipolar UK - Supporting People Norwich NR1 1DW providing information, support and A¬ected by Bipolar understanding via an extensive range Telephone: Head Oice: Telephone: 0333 323 3880 of services, including 1:1 therapy. They 0300 123 3355 Email: [email protected] work regularly with external agencies Telephone: Adult Helpline: 0845 634 Website: www.bipolaruk.org.uk and healthcare professionals to improve 1414 ; Youth Helpline: 0845 6347650 The largest self-help organisation in the services for those living with anxiety Email: [email protected] UK for people who experience episodes disorders. They also campaign to raise Email: [email protected] of bipolar disorder and their relatives. awareness of anxiety disorders. They can Website: www.b-eat.co.uk Beat is a national charity based in the UK. provide support and help if you’ve been Information, local self-help groups, Beat provides helplines, online support diagnosed with, or suspect you may have online eCommunity, employment advice and a network of UK-wide self-help an anxiety condition and can also help and travel insurance available. you deal with specific phobias such as groups to help adults and young people fear of spiders, blushing, vomiting, being in the UK beat their eating disorders.
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BPD World a¨ected by depression. you might want to know about drugs. Email: via website For friendly, confidential advice, talk to Depression UK – National Self- Website: www.bpdworld.org FRANK. help Group Providing information, advice and Hearing Voices Network (HVN) support to those a¨ected by Personality c/o Self Help Nottingham Disorders. Ormiston House c/o Sheield Hearing Voices Network 32-36 Pelham Street Limbrick Day Service Depression Alliance Nottingham NG1 2EG Limbrick Road 9 Woburn Walk Telephone: 0870 7744 320 (Information Sheield London WC1H 0JE Phone Line) S6 2PE Telephone: 0207 407 7584 Email: [email protected] Telephone helpline: 0114 271 8210 Email: Website: www.depressionuk.org Email: [email protected] [email protected] Depression UK (D-UK) is a small national Website: www.hearing-voices.org Website: www.depressionalliance.org self-help organisation founded in 1973. Hearing Voices Network o¨ers Depression Alliance is the leading Independent of the NHS, it is run by non- information, support and understanding charity in the UK for anyone a¨ected by medical volunteers. Members receive at to people who hear voices and those depression, and they can help you meet least four newsletters a year and have who support them. Their objectives are: the chance to join Pen and Phone Friend and chat to others in your local area, join ● promoting, developing and schemes and take part in an internet a self-help group, and learn more about supporting self-help groups depression, treatment and recovery. forum. Annual subscription is £10 organising and delivering training They also campaign to end the stigma (with concessions for those on limited ● sessions for health workers and the of depression and to raise awareness of income). general public what it means to live with it. Depression Alliance has almost 40 years experience FRANK - Friendly, Confidential ● making available a telephone line that in working closely with healthcare Drugs Advice gives information and help to people professionals and government agencies, Telephone: 0300 123 6600 who experience hearing voices, to improve local services and to ensure Website: www.talktofrank.com seeing visions and tactile sensations a healthier, happier life for the millions FRANK helps you find out everything 45 self-help and voluntary groups
● to give men, women and children Life Coach Directory only lists life amount on their website. who have these experiences an coaches and NLP practitioners who are opportunity to talk freely about them. registered with a recognised professional National Self Harm Network body or those who have sent copies of (NSHN)-Online Forum Healing Well - Chronic Illness their qualifications and insurance cover. Website: www.nshn.co.uk Online Community Forum No Panic Email: [email protected] Living Life To The Full Website: www.healingwell.com Email: enquiries@livinglifetothefull. Jubilee House HealingWell.com is about living mindfully com 74 High Street and healing well with chronic illness. Website: www.llttf.com Madeley, Telford TF7 5AH It is a community where people come The course has been written by a Telephone: Helpline: 0844 967 4848 together, reach out, find support and Psychiatrist who has many years of Crisis Number: 01952 680835 understanding, and share what works experience using a Cognitive Behaviour Telephone: Oice : 01952 680460 for them with others. Therapy (CBT) approach and also Email: [email protected] in helping people use these skills in Website: www.nopanic.org.uk Just Visiting - Online Visiting everyday life. Services Include: Room ● a confidential helpline sta¨ed by trained volunteers on 0844 967 4848 Website: www.justvisiting.com Moodscope available from 10.00am to 10.00pm Keep people in touch and involved Moodscope Ltd every day of the year. After 10.00pm in times of need with a secure and Telephone: 01487 830208 this number plays a recording of a confidential online service. Email: [email protected] Breathing and Relaxation Technique Website: www.moodscope.com Life Coach Directory - Connecting Online mental health and mood tracker. ● crisis number recording of the you with professional support Breathing Technique available 24/7 on Coliseum Riverside Way Mental Health Forum 01952 680835 Camberley GU15 3YL Website: www.mentalhealthforum.net ● for members who wish to make pen Telephone: 0844 803 0241 There is a wealth of useful information pals, No Panic provides a “Contact Website: www.lifecoach-directory.org.uk in the posts on the forum and a growing Book” service 46 self-help and voluntary groups
● provides simple, easy to follow step- OCD Action - It’s Time to Act vital source of help and the Charity that by-step written recovery programmes Suite 506-507, Davina House makes a real and lasting di¨erence to and guides for phobias and Obsessive 137-149 Goswell Road anyone a¨ected by OCD. Compulsive Disorder London EC1V 7ET Overcoming - Common mental ● advice and support for people trying Telephone: 0845 390 6232 or 0207 253 to come o¨ tranquilizers 2664 (Helpline) health problems … one step at a Telephone: 0207 253 5272 (Oice) time ● information to raise public and Email: 55-56 Russell Square professional awareness of the issues o[email protected] (Oice) London WC1B 4HP created by anxiety disorders [email protected] (Helpline) Email: [email protected] ● self-help cognitive behaviour therapy Website: www.ocdaction.org.uk Website: www.overcoming.co.uk ● for members Recovery Groups OCD Action is the national charity Online self-help courses and resources focusing on Obsessive Compulsive including books written by the site ● teaching self-help – Anxiety Disorder (OCD). They provide support owners. Management, and information to anybody a¨ected by ● Cognitive Behaviour Therapy (on the OCD, work to raise awareness of the Overeaters Anonymous - Great telephone) disorder amongst the public and front- Britain line healthcare workers, and strive to ● literature available, books, CDs, DVDs OAGB Ltd 483 on anxiety disorders secure a better deal for people with Green Lanes OCD. They are a dedicated charity with London N13 4BS information and support for the ● a clear vision, solid objectives and a Telephone: 07000 784985 families and carers of su¨erers real understanding of OCD and the Email: [email protected] ● co¨ee Mornings and Social Evenings impact that it has. Formed by a group Website: www.oagb.org.uk for members to get to know one of volunteers and leading professionals Overeaters Anonymous o¨ers a program another on the telephone in 1994, the Charity has the volunteers, of recovery from compulsive eating using trustees and sta¨ to turn its vision into ● free information Pack on request. the Twelve Steps and Twelve Traditions reality. OCD Action is recognised as (can be downloaded on the Webite). of OA. The Twelve Steps work for anyone a strong voice for people with OCD, a with any eating issues including over 47 self-help and voluntary groups
eating, under eating, obesity, anorexia PsychNet-UK - Your Psychology Illness Advice Service fills a major gap and bulimia. The only requirement for and Mental Health Portal in the information and help available membership is a desire to stop eating to people with mental illness and their Email: [email protected] compulsively. carers. They also provide 24/7 helplines Website: www.psychnet-uk.com covering particular areas or for particular Is an independent private web site The Pain Toolkit groups of service users and carers, some which is run for the benefit of mental of which are directly linked to crisis Website: www.paintoolkit.org health professionals or those interested accommodation, working in partnership This Pain Toolkit website has been in mental health practices. Their goal is with local Crisis Resolution and Home developed from the Pain Toolkit, a simple to become the preferred UK information Treatment Teams. information booklet that provides you access point of students, professionals with handy tips and skills to support you or those who want to know more about SANE along the way to managing your pain. the psychological sciences. St Mark’s Studios PAPYRUS - Prevention of Young Rethink Mental Illness 14 Chillingworth Road Suicide Islington 89 Albert Embankment London N7 8QJ Lineva House London SE1 7TP Telephone: Helpline 0300 304700 28-32 Milner Street Telephone: Advice and Information Telephone: 0203 805 1790 Warrington WA5 1AD 0300 5000 927 Email: [email protected] Telephone: HopeLine UK: Telephone: General Enquiries 0121 522 Website: www.sane.org.uk 0800 068 4141 7007 SANE is a UK-wide charity working Telephone: 01925 572 444 Email: [email protected] to improve quality of life for people Fax: ????? Website: www.rethink.org a¨ected by mental illness. SANE o¨ers Email: [email protected] Rethink Mental Illness has a number emotional support and information Website: www.papyrus-uk.org of helpline and advice services, which to anyone a¨ected by mental health PAPYRUS exists to give young people o¨er practical and emotional support problems through their helpline and hope and to prevent young suicide. and signposting to those experiencing email services and their online support severe mental illness, their carers and forum where people share their feelings relatives. The national Rethink Mental and experiences. 48 self-help and voluntary groups
The Seasonal A¬ective Disorder 07966 976749 anxiety to overcome their fears and Association (SADA) Fax: 01494 687622 become ex-su¨erers. They do this by Email: [email protected] running a network of self-help therapy SADA Website: www.signhealth.org.uk groups. Groups meet weekly and are PO Box 332 SignHealth is a charity dedicated to structured, warm and supportive. If Wallingford OX10 1EP making sure hearing impaired and deaf you would like more information please Email: [email protected] people get the same sort of access phone on 01225 422705 or email info@ Website: www.sada.org.uk as hearing people to healthcare and topuk.org. SADA (Seasonal A¨ective Disorder health information. They have a range Association) is a voluntary organisation of projects, services and campaigns, and registered charity. It is a source of all aimed at improving the health of information about SAD for the public, deaf people. Their work is varied and health professionals and the media. aims to give deaf people easier access SADA are dedicated to informing and to healthcare and information, as well supporting SAD su¨erers throughout as providing services which are not the UK. Members of SADA have provided elsewhere. access to their own area on the SADA website where they can download our Triumph Over Phobia- the OCD information booklet, newsletters and and Phobia Charity scientific and general articles. There is a postal service for those who need it and PO Box 3760 members are also o¨ered telephone and Bath BA2 3WY email support. Telephone: Oice: 01225 571740 Telephone: Mobile: 07763 826618 SIGN Health Email: [email protected] 5 Baring Road Website: www.topuk.org Beaconsfield HP9 2NB Triumph Over Phobia (TOP UK) is a Telephone: 01494 687600 UK registered charity which aims to Telephone: text message : help su¨erers of phobias, obsessive compulsive disorder and other related 49 8 Advocacy, information and advice Advocacy it does through providing information, otherwise, the views of anyone else and assistance and representation. People other considerations do not influence Advocacy is about ensuring your in hospital or in the community who that plan. views are expressed – ‘having a voice’ consider that they have issues with in whatever situation you may face, mental ill-health can ask for the support Group Advocacy whether or not you are (or have been) of an independent mental health in hospital. It’s about helping you get Group advocacy is where users of advocate. Advocates seek to empower the right information and support to be mental health services come together their clients, by supporting them in trying able to make choices about the services in confidential meetings. They discuss to obtain the services that they want, and or treatment that you receive or need, services independently of those who in asserting their rights. whoever provides them. It’s about being provide the services, saying what is listened to and taking control of where Advocates deal with a broad range of good or less good about them, and you are – and where you want to be. issues, from rights under the Mental what could be done to improve them. Health Act, appeals and tribunals to Agreed comments from each group are All forms of advocacy are about present and future care/treatment/ then passed on to service managers so empowerment. Empowerment means medication, from access to medical that improvements in the services that people speaking up for themselves and records and housing rights to financial they provide can be considered. Group for their rights, by making their views di¨iculties and welfare benefits. They advocacy is a way of involving people heard and helping them gain control can contact solicitors and liaise with more e¨ectively: it gives them a say over their lives. There are two kinds of them on their clients’ behalf, and they about the services that they receive, and advocacy for people living in Cambridge assist with writing letters and completing the power to seek to influence things that who have di¨iculties with their mental forms. Advocates are either paid workers they would like changed. health, both provided by Cambridgeshire or skilled advocacy volunteers, both Independent Advocacy Service: operating entirely independently of the Individual Advocacy mental health system. When an advocate represents the interests of a client, the Individual advocacy is a form of client specifies what s/he wishes the confidential one-to-one work, which advocate to say or do by agreeing a aims to help individuals protect their Plan of Action. Unless the client wants rights and meet their obligations, which 50 advocacy, information and advice
Total Voice provides: The person will have substantial di¨ iculty in being involved in the relevant social ● A dedicated helpline to coordinate care processes and and allocate all referrals to the There is no-one appropriate (carer, service. We will provide information friend or relative) available to support about advocacy, self-help materials, the person – someone who is unpaid, All commissioned statutory and non- and give individual assistance to who the person chooses to support them statutory services are delivered by support people to make contact with a partnership of specialist advocacy other relevant local services available. IMCA, DoLS and RPR organisations and co-ordinated through Referrals made to the service will one central Total Voice team. Total Voice ● Peer support and group advocacy, delivered through a new Community required an ‘authorised person’ (as provides advocacy services for adults, defined by the MCA 2005) to approve carers, children and young people. First programme that will provide people with experience of using the IMCA instruction. Cambridgeshire O ice: support services with training and IMHA Mount Pleasant House volunteering opportunities to help Huntingdon Road others who face similar situations. Self-referrals can be made through Cambridge CB3 0RN the Advocacy Helpline or directly with ● One-to-one advocacy for eligible advocates present on wards. Peterborough O ice: people, provided by professional, fully Independent Health Complaints 27 London Road trained advocates. Advocacy Peterborough Care Act Advocacy Complaints advocacy is available PE2 8AN Referrals will require the local authority to anybody, including children and Telephone: 0300 222 5704 (LA), relevant health authority or LA young people, who wants independent Textphone: 07860 018481 delegated professional to determine assistance to pursue a complaint with Email: [email protected] that: the NHS. Website: www.totalvoicecp.org
51 advocacy, information and advice
Cambridgeshire and Peterborough, as well as three practices Community Advocacy Peterborough Clinical in North Hertfordshire and two in Community advocacy supports people Northamptonshire. who, without independent advocacy, Commisioning Group would have substantial di¨iculty Lockton House Cambridgeshire and Peterborough CCG getting information about local support Clarendon Road has a patient population of approximately services available, and accessing Cambridge CB5 8FH 930,000 which has a diverse, ageing health and care services they need. Telephone: 01223 725400 population with significant inequalities. Professional and self-referrals can be Fax: 01223 725401 made. Email: UK Advocacy Network (UKAN) [email protected] c/o 8 Beulah View The service is available for: Website: Leeds LS6 2LA ● People who are over 65 www.cambridgeshireand Email: o[email protected] peterboroughccg.nhs.uk Website: www.u-kan.co.uk Carers of adults, including child and ● Cambridgeshire and Peterborough young carers, and parent carers Clinical Commissioning Group (CCG) Complaints ● Adults, over 18 with physical is the organisation responsible for disabilities, severe mental ill-health, planning, organising and purchasing There are several things you can do if learning disabilities, autism or NHS funded healthcare for people living you have a complaint against a mental sensory impairments. People over 16 in the Cambridgeshire and Peterborough health service or health professional. The who are severely or profoundly deaf. area. It replaced NHS Cambridgeshire main services have their own complaints and NHS Peterborough (the ‘PCTs’) on 1 procedures, but you could contact April 2013. independent organisations if you want some help and support in making your Cambridgeshire and Peterborough complaint. Total Voice (see above) could CCG is one of the biggest in the country help you to make a complaint about with 106 GP practices as members. mental health services or you could There’s a federation of eight local contact PALS or the Citizens Advice commissioning groups (LCGs) covering Bureau. If you want to make a complaint all GP practices in Cambridgeshire and against NHS services you could also 52 advocacy, information and advice contact ICAS (Independent Complaints POhWER is a charity and membership health services and the NHS, including Advocacy Service (see below)), which organisation. We provide information, how to make a complaint and where to covers all NHS services, not just mental advice, support and advocacy to people get support to do this. If you would like health. who experience disability, vulnerability, to talk to someone from the PALS team, distress and social exclusion. please contact them as above or write CPFT Complaints Service to the Patient Experience Manager at (Cambridgeshire and Peterborough The Patient Advice and Elizabeth House. NHS Foundation Trust) Liaison Service - PALS Elizabeth House Cambridgeshire and Peterborough Complaints about social Fulbourn Hospital FREEPOST care services Cambridge CB21 5EF CPFT PATIENT EXPERIENCE Citizens Advice have on their website, Telephone: 0800 052 1411 (Freephone) (Please note - the address must be detailed instructions about how to Telephone: 01223 885709 written in capitals) complain about Social Care Services. Fax: 01480 398501 Email: [email protected] Telephone: 0800 376 0775 freephone Website: www.citizensadvice.org.uk Telephone: 01223 726774 Website: www.cpft.nhs.uk Sources of Independent Email: [email protected] Information and Advice PohWER - Advocacy, making your Website: www.cpft.nhs.uk voice heard A confidential voicemail service is Lifecraft available if a member of the PALS team PO Box 14043 The Bath House is unable to take your call immediately. Birmingham B6 9BL Gwydir Street When you use mental health services Telephone: 0300 456 2370 Cambridge CB1 2LW or care for someone who does you Telephone: By text: send the word Telephone: 01223 566957 may sometimes need help, information pohwer with your name and number Telephone: Lifeline 0808 808 2121 or support. PALS is a confidential Trust to 81025 (7.00pm – 11.00pm) service that listens to your concerns and Fax: 0300 456 2365 Fax: 01223 505932 queries and helps sort out problems Email: [email protected] Email: [email protected] quickly on your behalf. They can also Website: www.pohwer.net Website: www.lifecraft.org.uk give you information about mental See Lifecraft’s main entry (page 33) 53 advocacy, information and advice
NHS Choices - Your Health, Your Advice Agencies Rural Cambs Citizens Advice Choices Bureau - Ely Cambridge Citizens Advice Website: www.nhs.uk Bureau 70 Market Street NHS 111 is a 24-hour confidential Ely CB7 4LS healthcare advice and information 66 Devonshire Road Telephone: 0344 245 1292 helpline and has an authoritative health Cambridge CB1 2BL Fax: 01353 669308 website. Telephone: 0344 848 7979 Website: www.ruralcambscab.org.uk Website: www.cambridgecab.org.uk You can speak directly, and in They o¨er free, independent, confidential Rural Cambs Citizens Advice confidence, to experienced nurses help and advice on many subjects, Bureau - Huntingdon and professional advisors about any including family and personal problems, Town Hall health problem or enquiry. Using their debts, consumer queries, employment Market Hill skills and experience, together with a law, benefits, housing and landlord/ Huntingdon PE29 3PJ comprehensive computer system, NHS tenant disputes, help with form filling Telephone: 0344 245 1292 111 can provide you with advice on what and letter writing. County Court Telephone: 0300 3300 650 to do next. representation (for debt) and advice Website: www.ruralcambscab.org.uk If you need general information about on Social Security Appeal Tribunals, local health services or more in - depth Medical Appeal Tribunals, and Industrial Rural Cambs Citizens Advice Tribunals. information about a particular health Bureau - St Neots condition that may be worrying you or Newmarket Citizens Advice CAB Portacabin a family member, NHS 111 sta¨ can get Bureau Tan Yard Car Park you the help and information you need St Neots PE19 1AN quickly. Foley Gate Wellington Street Telephone: 0344 245 1292 For patients whose preferred language Newmarket CB8 0HY Telephone: 0300 3300 650 is not English, there is the choice of a Telephone: 01638 665999 Website: www.ruralcambscab.org.uk confidential translation service. The Email: adviser@newmarketcab. Rural Cambs Citizens Advice emergency helpline previously listed is cabnet.org.uk Bureau - Wisbech closed - all calls to NHS 111. Website: www.newmarketcab.org.uk 54 advocacy, information and advice
9 Church Mews Centre for Mental Health The Mental Health Alliance Wisbech PE13 1HL Telephone: 0207 827 8300 Website: www.mentalhealthalliance. Telephone: 0344 245 1292 Fax: 0207 827 8369 org.uk Telephone: 0300 3300 650 Email: contact@centreformental Website: www.ruralcambscab.org.uk health.org.uk Disability Cambridgeshire Website: www.centreformentalhealth. - Empowerment Through org.uk Information This centre works to improve the quality Orwell House, Cowley Road of life for people with mental health Cambridge CB4 0PP problems by influencing policy and Telephone: 01480 839192 practice in mental health and related Email: info@disability-cambridgeshire. services. They focus mainly on criminal org.uk justice and employment, with support Website: www.disability- and public policy. cambridgeshire.org.uk You can find more details about the MIND: Information on Advocacy services we o¨er on our website. Website: www.mind.org.uk Mind has a number of useful resources Mind about you rights and mental health 15-19 Broadway advocacy. Search for advocacy on the Stratford site for ‘advocacy’ or ‘mental health act’. London E15 4BQ Telephone: 0208 519 2122 Rethink Mental Illness : Mental Fax: 0208 522 1725 Health Laws Email: [email protected] Website: www.rethink.org Website: www.mind.org.uk
55 9 Counselling and Psychotherapy Counselling is provided by professionally Lifecraft Counselling Service Website: www.abacuscounsellors. qualified practitioners. It is a non- Lifecraft co.uk judgmental, confidential relationship, The Bath House Abacus Counsellors o¨ers play therapy/ valuing each person as a unique Gwydir Street counselling to children and young people individual. Counsellors do not give Cambridge CB1 2LW aged 4 – 25 who have been physically advice; they assist their clients to find Telephone: 01223 566957 or sexually abused or who have been the answers which are right for them. Fax: 01223 505932 a¨ected by domestic violence. We also Counselling and psychotherapy can Email: [email protected] o¨er support to non-o¨ending parents/ provide an opportunity to explore Lifecraft members can access free, carers. Referrals can come from parents, emotional problems, together with a one-to-one counselling, for up to two GPs, social workers, schools or other chance to look at how di¨iculties from years. We have a team of counsellors professionals or for over 15s from young the past continue to impact on the all of whom are either fully qualified or people themselves. Abacus Counsellors present; it can also be the means for in the final stages of their training. They is a Community Interest Company personal growth and development. Your have all taken part in further in-house set up originally with a grant from the doctor may have a counsellor attached training to equip them with a good Department of Health. We now make a to the GP practice; if so, you may be understanding of many of the mental small charge to keep the organisation o¨ered six or more free one- to-one health issues that face our members. self-su¨icient. counselling sessions on the NHS. For Although our counsellors are trained in a details of services available free on the diverse range of theoretical orientations, Anglia Ruskin University NHS, see the Psychological Wellbeing the overall ethos of the service is client Counselling Service Service (formerly IAPT) on pages 26 and centred; the focus is on the therapeutic Helmore Building 341 60 value of the relationship between client East Road The following organisations provide one- and counsellor. Cambridge CB1 1PT to-one counselling, sometimes free or on Telephone: 0845 196 2598 or 0845 196 a sliding scale of charges. Abacus Counsellors 2298 Telephone: 07988 803620 or 01223 Website: www.anglia.ac.uk/ 511551 (24hr answerphone) counselling Email: [email protected] Opening Hours: 56 counselling and psychotherapy
Monday to Thursday Choices Counselling (or leave a message on the 24-hour 9.00am– 5.00pm Tel: 01223 358149 answer machine). Friday 9.00am–4.30pm. Email:choicescounselling@hotmail. The Cogwheel Trust is a charity that One-to-one counselling is available free co.uk provides a wide-ranging professional to students of ARU. Choices o¨er a confidential counselling counselling and psychotherapy service Last appointment one hour before service in Cambridge and surrounding to the community. The trained sta¨ closing. areas for women and men whose lives work with individuals, couples, families are a¨ected by childhood sexual abuse. and children and cover many personal, Centre 33 - Someone To Talk To emotional and relationship issues. They 33 Clarendon Street Counselling sessions are o¨ered Monday welcome clients who refer themselves as Cambridge CB1 1JX to Friday are by appointment only. well as referrals from other agencies and Telephone: 01223 316488 Monday 09.30 - 15.30 they operate a sliding scale of charges. Email: [email protected] Tuesday 09.30 -15.30 There is an equal opportunities policy Website: www.centre33.org.uk Wednesday 09.30 - 17.30 regarding the number of sponsored Young People’s Charity for young people Thursday 09.30 - 16.00 sessions individuals can receive. aged 13-25 o¨ering: Outside these hours a 24-hour The Cogwheel Trust (Ely) ● confidential information, advice and answerphone is in operation. All calls are Ely Library support confidential. 6 The Cloisters ● free confidential counselling Ely CB7 4ZH The Cogwheel Trust ● sexual Health Advice Telephone: 01223 464385 47-51 Norfolk Street Counselling service, with a Christian ● housing Support and Information Cambridge CB1 2LD heritage. ● young Carers Service for young Telephone/Fax: 01223 464385 carers aged 8-18. Email: [email protected] Group Therapy Centre Website: www.cogwheel.org.uk St Columba Foundation Ltd Contact the oice Monday to Friday 3 Downing Place 9.00am–4.00pm Cambridge CB2 3EL 57 counselling and psychotherapy
Telephone: 01223 357221 Ieso Digital Health is the UK’s leading Free, time-limited counselling is available Email: info@grouptherapycambridge. provider of live online one-to-one to people living in King’s Hedges, Arbury org.uk cognitive behavioural therapy. We or East Chesterton. If you live elsewhere Website: www. provide this both within the NHS and for and are registered with the Arbury Road grouptherapycambridge.org.uk private businesses or individuals. or Red House practices you can also Based in Cambridge, the Group Therapy use this counselling service. Ring to Centre is one of the UK’s leading Inclusion Drug and Alcohol refer yourself and be prepared to leave a providers of longer term Group Therapy Services Cambridge - working in message on the answer phone. and Group Cognitive Behavioural partnership with service users Parkside Counselling and Therapy. Over the past 45 years they’ve Mill House Psychotherapy Group helped many thousands of people to 351 Mill Road, Cambridge CB1 3DF recover their psychological health and Telephone: 01223 723069 c/o 33 Harvey Goodwin Avenue emotional well-being. With fast access Email: Sandra.greatrex.nhs.net Cambridge CB4 3EX and several kinds of psychotherapy Website: www.inclusion- Telephone: 01223 242029 to choose from, practised by highly cambridgeshire.org.uk Telephone: 07538 950359 qualified and experienced professionals, A united and integrated recovery Email: therapy@parksidetherapy it means there’s real hope for you; or service, delivering respectful services cambridge.org.uk perhaps someone you know who needs for people in Cambridgeshire. Based Website: www.parksidetherapy help. Free consultation. in the community, the service delivers cambridge.org.uk One-to-one counselling on a sliding Ieso Digital Health - Live advice, information and interventions to adults who misuse drugs or alcohol and scale of charges for people with anxiety, Confidential Online Therapy support for their families. depression, or problems related to work, The Grange education, family or relationships and Market Street Lawrence Way Community House sexual identity issues. Swavesey 37 Lawrence Way Psychological Wellbeing Service Cambridge CB24 4QG King’s Hedges (formerly IAPT) Telephone: 01954 230066 Cambridge CB4 2PR Email: [email protected] Telephone: 01223 425419 This service has evolved from the CPFT’s Website: www.iesohealth.com 58 counselling and psychotherapy
Improved Access to Psychological ● caught up in excessive washing or your GP or another health professional. Therapies (IAPT) service that was checking. Alternatively, you can refer yourself initiated in 2008 to bring treatment They o¨er a range of brief supported self- directly to the service. An initial for people who were su¨ering from help and talking therapy options within a assessment to check suitability for the depression and anxiety disorders. stepped-care approach. This is the form service will then be made. This could Treatments are approved by NICE, the of treatment recommended by NICE for involve a personal assessment, usually National Institute for Health and Care common mental health problems such by phone, to help make an informed Excellence, and are evidence-based. as depression and anxiety. decision as to which treatment would be The long-term success rates of our best for you treatments are proven and they provide The main type of talking therapy o¨ered a safe and e¨ective solution for many is Cognitive Behavioural Therapy (CBT). Relate Cambridge people from all walks of life. CBT is a practical and structured form 3 Brooklands Avenue of psychotherapy that focuses mainly Cambridge CB2 8BB One in four will be a¨ected by a mental on problems in the ‘here and now’. The health illness at some point in their lives. Telephone: 01223 357424 basis of CBT is that what people think Fax: 01223 365851 These therapies services have been a¨ects how they feel emotionally and developed to provide talking therapies Email: [email protected] also influences what they do. CBT can Website: www.relatecambridge.org.uk for anyone who is: provide you with a greater ability to Relate o¨ers confidential support and ● feeling down, low or depressed identify your problems in life and to confront them and solve them. You can counselling to individuals, couples ● feeling stressed or anxious learn more about CBT by clicking here. or families who are experiencing ● finding it hard to control worrying relationship di¨iculties. It also provides The Psychological Wellbeing Service is a sex therapy service and family anxious in social situations ● available in Peterborough, Cambridge, counselling. Appointments are available ● anxious about your own health Huntingdon, and Fenland and in many Mondays to Fridays 9.00am–9.00pm and community locations throughout the ● experiencing panic attacks on Saturdays 9.30am–4.00pm. To make county. an appointment, telephone Monday to ● experiencing flashbacks of traumatic To access the Psychological Wellbeing Saturday (Monday – Thursday: 8.00am events Service, you can discuss a referral with – 10.00pm, Friday: 8.00am – 6.00pm, 59 counselling and psychotherapy
Saturday: 9.00am – 5.00pm). Confidential Cambridge CB2 1EL for Counselling and Psychotherapy answerphone at all other times. All Telephone: 01223 332865 (BACP) will send details of counsellors clients are asked to make a contribution Fax: 01223 760990 (and their qualifications) living in the if possible, but nobody is turned away. Email: [email protected] Cambridge area or you can get details Counselling is also available at limited Website: www.counselling.cam.ac.uk from their website (see below). You can times in Addenbrooke’s, Cambourne, also get details of local psychotherapists Eaton Socon, Ely, Huntingdon, Girton, from the United Kingdom Council for Great Shelford, Melbourn, Sawston, St One-to-one counselling or group work Psychotherapy (UKCP). Remember Ives and Swavesey. Relate also o¨ers is available free to students and sta¨ that people can set themselves up as pre-commitment courses and training of the University. Ring or call in for counsellors or psychotherapists with no courses and seminars for organisations. an appointment 9.00am–5.30pm on training. A personal recommendation is weekdays. probably best but ask people to explain The Mix - Essential Support for their approach to you, as there are many Under 25s WhatWorks4U.org - Helping to di¨erent kinds of counselling and what PO Box 7777 improve mental health treatment suits one person will not suit everyone. London W1A 5PD for young people It is very important that you feel you Telephone: 020 700 92500 Email: through website can trust the person you choose as your Website: www.themix.org.uk Website: www.whatworks4u.org counsellor or therapist. Themix.org is the online guide to life for Helping to improve mental health British Association for 16-25 year-olds in the UK. Providing non- treatment for young people. judgmental support and information on Counselling and Psychotherapy everything from sex and exam stress to Private Counsellors and (BACP) debt and drugs. Psychotherapists BACP House There are many private psychotherapists 15 St Johns Business Park University of Cambridge and counsellors in the Cambridge area. Lutterworth LE17 4HB Counselling Service Look up ‘Psychotherapy and Analysis’ Telephone: 01455 883300 2-3 Bene’t Place and ‘Counselling and Advice’ in the Fax: 01455 550243 Lensfield Road Yellow Pages. The British Association Email: [email protected] 60 counselling and psychotherapy
Website: www.bacp.co.uk Bereavement all bereaved people across the whole of Send a stamped addressed envelope. Cambridgeshire, including Ely, Fenland, This is the national umbrella organisation Cruse Bereavement Care Newmarket, Haverhill and Uttlesford. for all the psychotherapies, and annually Cambridge with Fenland and publishes a National Register of Ulttesford area Advice, support and Psychotherapists who have been trained Telephone: 01223 633536 (Helpline) counselling for Gay Men, by a member organisation and abide by Telephone: 01223 302662 (Admin) Lesbians and Bisexual a BACP-approved ethical framework. Email: [email protected] People Website: www.cruse.org.uk/cambridge Encompass Network United Kingdom Council for Cambridge Cruse is part of the National Psychotherapy (UKCP) Charity, Cruse Bereavement Care. Oice A, Dales Brewery 2nd Floor, Edward House, It provides high quality services to Gwydir Street 2 Wakley Street, bereaved people in accordance with Cambridge CB1 2LJ London EC1V 7LT national standards. Help o¨ered includes Telephone: 01223 369508 Telephone: 020 7014 9955 a telephone helpline, drop in centres, Email: Email: [email protected] one-to-one support and a number of [email protected] Website: www.psychotherapy.org.uk bereavement support groups. Website: UKCP regards the regulation of www.encompassnetwork.org.uk Individual help is also o¨ered to 4-18 psychotherapists and the public Encompass Network is an organisation year olds and their families. No charge is accountability of their practice as of that supports, links and represents made for services, though donations are paramount importance. This is in order lesbian, gay, bisexual, transgender and welcome. to safeguard the interests of patients and intersex (LGBT) voluntary and community clients and the reputation of registered Our Support Volunteers are trained and organisations working in equality and practitioners. The present register is selected for their experience, and are diversity across Cambridgeshire. voluntary, in other words it is not required available for those who need to talk by any Act of Parliament. UKCP actively in confidence in their own home or a SexYouality develops contacts with governing neutral venue. Oice A, Dales Brewery departments in order to achieve statutory Gwydir Street Cambridge Cruse provides support to registration in the future. Cambridge CB1 2LJ 61 counselling and psychotherapy
Telephone: 01223 369508 transmitted infections and HIV. They Royal College of Psychiatrists - Email: o[email protected] provide support for people living with Improving the lives of people with Website: www.syacambs.org and a¨ected by HIV and AIDS, and work mental illness SexYOUality was established in 1993 and to challenge the stigma and prejudice Email: via website for many years existed as the Kite Project. which can a¨ect people living with HIV, Website: www.rcpsych.ac.uk In 2003 they became a registered charity. and to challenge sexism, homophobia This site has several leaflets and articles SexYOUality o¨ers support to those and transphobia. about ‘talking therapies’. Search on young people who are LGBT or unsure ‘talking therapies’ or the specific therapy of their sexual orientation. SexYOUality Cambridgeshire Child and you want to look up. provides a diverse range of fun, positive, Adolescent Substance Use non-formal educational activities that Service (CASUS) o¨er young people opportunities to 152-154 Mill Road develop knowledge and skills whilst Cambridge CB1 3LP building their self-confidence and Telephone: 01480 415278 esteem. Email: [email protected] Website: www.cpft.nhs.uk/casus DHIVERSE (Promoting Sexual Health and Wellbeing) CASUS provides information, support and Oice B, Dales Bewery specialist treatment in Cambridgeshire, Gwydir Street around drug and alcohol use, to young Cambridge CB1 2LJ people under 18 and their families. Their Telephone: 01223 508805 website contains information on their Fax: 01223 508808 services, including how to refer yourself, Email: [email protected] or somebody else, and lots of information Website: www.dhiverse.org.uk and advice around drugs, alcohol and DHIVERSE is an HIV and sexual health mental wellbeing. charity for Cambridgeshire whose focus is to promote good sexual health and work to prevent the spread of sexually 62 10 complEmentary therapies Many people have found complementary ● supports safe and well-founded ● provide practical solutions to improve medicine (which can be used regulatory parameters the quality and access to mental alongside traditional medicine) very health services in the UK. ● protects the holistic values of helpful, particularly in reducing stress complementary therapy levels. Examples are acupuncture, Royal College of Psychiatrists: aromatherapy, homeopathy and ● is led by volunteer therapists to Website: www.rcpsych.ac.uk reflexology. Aromatherapy and massage ensure our decisions are for your This site has several leaflets and articles are used in some NHS hospitals, but benefit. about ‘complementary therapies’. Search most practitioners are private. on ‘complementary therapies’ or the Mental Health Foundation specific therapy you want to look up. The British Complementary Colechurch House Medicine Association (BCMA) 1 London Bridge Walk London SE1 2SX PO Box 5122 Telephone: 0207 803 1100 Bournemouth BH8 0WG Email: through website Telephone: 0845 345 5977 Website: www.mentalhealth.org.uk Email: through website This organisation brings together Website: www.bcma.co.uk research, information and advice, service The BCMA: development and policy to: ● is the international umbrella ● improve policy and practice in mental organisation for the benefit of health therapists and their clients ● campaign to raise awareness and ● validates therapies and their remove stigma standards of training in accordance with its codes of ethics and discipline ● provide high quality advice and information to help people better ● shares ideas and resources and manage their mental health and encourages freedom of expression wellbeing 63 11 looking after yourself Recovery from the challenge of being ● sharing our stories with others to help Camborne Business Park diagnosed with a mental health problem them Camborne is possible. Recovery means di¨erent Cambridge CB23 6EA ● using our energies, passion and anger things to di¨erent people and can be in a positive way Telephone: 01954 713070 achieved in many di¨erent ways. The Email: [email protected] concept of recovery has developed ● challenging stigma and Website: www.scambs.gov.uk/active since the 1980s when service users discrimination. The Active and Healthy 4 Life exercise began publishing their own accounts But it’s not about: referral scheme helps people to make about the course of their lives following a regular activity part of a new healthier diagnosis of severe mental illness. There ● giving up or giving in lifestyle. Patients are referred by a health is consensus about what recovery is and practitioner to improve their health ● relying on others (including mental what it isn’t. through an individually tailored fitness health professionals) to have all the programme over a 12 week course. Recovery is personal, individual and answers Conditions that benefit from exercise unique. It is about: ● blaming ourselves or feeling ashamed include: depression, stress and anxiety, about the traumas that still cause us high blood pressure and cholesterol, ● hope and belief pain and distress diabetes, back pain, arthritis and asthma. ● acceptance ● accepting the labels, stereotypes or ● valuing ourselves and our experience prognoses of doom Cambridge Parkside Pools Gonville Place ● using our skills, talents and personal ● defining ourselves as less than the Cambridge CB1 1LY resources whole people we are. Telephone: 01223 446100 ● using support that is empowering not Physical Health & Mental Website: www.cambridge.gov.uk disabling Wellbeing The Parkside complex has three pools, ● taking control back and taking gym and fitness studio: an eight-lane responsibility Active and Healthy 4 Life in South competition-standard swimming pool 25 Cambs metres long, a teaching and diving pool ● making new relationships and maybe South Cambridgeshire Hall with a movable floor, and a children’s repairing old ones leisure pool. Parkside also has two flume 64 looking after yourself rides: one single, and one suitable for Telephone: 0800 018 4304 who currently do no or little regular two people and a brand new 120 station Fax: 01480 379580 activity and whose health could benefit gym and fitness studio. Website: www.camquit.nhs.uk from being more active. Camquit is a local Cambridgeshire stop Activities include: Cambridge YMCA smoking service. They focus on providing advice, information and support to local Queen Anne House ● individually prescribed gym Gonville Place people who are thinking of stopping programmes Cambridge CB1 1ND smoking. Whether you’re a young person Telephone: 01223 356998 who’s started smoking relatively recently ● cardiac and cancer rehabilitation Fax: 01223 312751 or an adult who’s been smoking since ● long-term condition circuit classes Email: [email protected] childhood, their friendly team can help ● water based activities and more. Website: www.theymca.org.uk you start out on the road to quitting – for Cambridge YMCA works with many good. Sessions cost £3.00 with an additional who have su¨ered homelessness or £7.50 joining fee to pay at your initial come from tough or disadvantaged Fitness for Adults with assessment. For some residents in the backgrounds, but also plenty who just Medical Conditions City, the initial 12-weeks of the exercise referral scheme is available free-of- are young people looking for some fun Sports Development Team activates. Ranging from housing, youth charge for a limited period. work and counselling to health and Hobson House St Andrews Street Use the contact details above or ask your fitness and Instructor Training, they have GP or health professional to refer you. something for everyone. Cambridge CB2 3AS Telephone: 01223 458646 Grow Places Camquit - NHS Stop Smoking Email: [email protected] Suite 37, Middle Court Service Website: www.cambridge.gov.uk/ startup Copley Hill Business Park The Mill House Cambridge City Council’s exercise Cambridge Road Brookfields Hospital referral scheme provides a variety of Babraham 351 Mill Road structured activities at various locations Cambridge CB22 3GN Cambridge CB21 3DF throughout the City for local residents, Telephone: 01223 459248 65 looking after yourself
Telephone: 07484 853523 ● identify and support pathways to experiencing mental health problems Email: [email protected] volunteering and employment in to enhance life, support recovery and Website www.growplaces.org.uk gardening. build individual resilience. Pioneering There is a large and growing evidence- research accompanies project delivery base demonstrating the positive Kelsey Kerridge Sports Centre such as the Cambridgeshire wide ‘Arts on therapeutic e¨ects of nature and Queen Anne Terrace Prescription’ service while other projects gardening on our health. Grow Places Gonville Place include a community choir that meets harnesses these therapeutic powers to Cambridge CB1 1NA every Friday at Michaelhouse Centre. improve individuals’ physical and mental Telephone: 01223 462226 They also run a creative writing project health, while promoting social inclusion Fax: 01223 363889 and a young people with dementia and helping to maintain private, care Email: [email protected] pottery class. home, hospital and community gardens. Website: www.kelseykerridge.co.uk A wide range of sports are o¨ered. Some Creative Minds (Soham) Grow Places is a new but rapidly concession might be available for those growing social enterprise. They have St Andrew’s Church Room with a disability or are on other benefits. both social impact and financial success Soham Ely CB7 5ED at their core. The majority of our profits Arts are reinvested in the organisation and in Telephone: 07799 261923 the communities they work with. Their Arts and Minds Meets Wednesdays 1.30pm - 4.00pm. mission: The group was established for people 47-51 Norfolk Street with mental health di¨iculties. It aims Cambridge CB1 2LD to promote mental wellbeing through ● to help more people enjoy the social Telephone: 01223 353053 and health benefits of gardening di¨erent creative media e.g. art, art Telephone: 07545 641810 therapy, music, creative writing. Once a ● to o¨er a friendly, welcoming and fun Email: [email protected] month the charity MIND lead with one of environment Website: www.artsandminds.org.uk their wellbeing courses. No artistic skill Celebrating their 10th birthday in ● to support community gardening needed. 2015, Arts and Minds continue to through a range of means, including deliver participatory arts and cultural financially opportunities for people of all ages 66 looking after yourself
Make Do and Mend All workshops are developed using and is supported through voluntary Post: a strengths-based approach and it is contributions from those attending, and 5 Signet Court important to Make, Do and Mend that exit collections from the monthly concert Swann Road they are flexible and demand-led in series at Michaelhouse. Cambridge CB5 8LA terms of their members’ interests. Living Life to the Full In person: They welcome their members’ friends, Castle Street Methodist Church carers and families to get involved and Email: Castle Hill come along to the workshops. [email protected] Cambridge CB3 0AH Website: www.llttf.com (During workshop times; see latest Michaelhouse Chorale The Living Life to the Full course is an calendar on website). Please use the back online life skills course that aims to Michaelhouse Centre entrance on St. Peter’s Road. Please ring provide access to high quality, practical St Michael’s Church the bell and someone will let you in. and user-friendly training in life skills. The Trinity Street Telephone: 07432 296900 course content teaches key knowledge Cambridge CB2 1SU Email: in how to tackle and respond to issues/ Telephone: Oice 01223 309167 [email protected] demands in everyday lives. Telephone: Peter Hilken Website: 01223 709769 www.makedoandmendinfo.co.uk MD Junction - Midlife Crisis Email: Creative, empowering workshops for Online Support Groups [email protected] better mental health, Make, Do and Website: www.michaelhouse.org.uk Website: www.mdjunction.com Mend is a not-for-profit organisation Michaelhouse Chorale is a friendly MD Junction is an active centre for in Cambridge o¨ering strengths-based choir open to anybody with a mental Online Support Groups, a place where skills workshops, peer support to people health condition – whatever their age people meet every day to discuss their who have experience of mental health and their carers and friends. It meets in feelings, questions and hopes with like- distress, and volunteering opportunities. the Michaelhouse Centre every Friday minded friends. Providing more information on mental between 2.30pm – 3.30pm. Founded health services is also one of the in 2007 it is a joint venture between organisation’s main charitable objects. Michaelhouse and Arts and Minds, 67 looking after yourself
MoodGym Email: [email protected] Website: www.moodgym.anu.edu.au MoodGYM originated in Australia and is a popular interactive program which incorporates cognitive behaviour therapy for depression. It was launched in 2001 and is now in its third revision. MoodGYM has been extensively researched and its e¨ectiveness has been demonstrated in randomised controlled trials.
68 12 housing You can get advice on housing (including Cambridge City Council - City You can apply for council or a housing help with finding it) from the following Homes South (Cherry Hinton association home by visiting the Home- organisations, depending on where you Road) Link scheme website. live. City Homes South Home-Link is a scheme o¨ering more Cambridge City Council - Housing 89 Cherry Hinton Road choice to housing register applicants Cambridge CB1 7BS across South Cambridgeshire and six Mandela House 4 Regent Street Landlord for city council tenants. Report neighbouring authorities, giving a clear Cambridge CB2 1BY repairs, neighbourhood issues and pay picture of the properties available in your Telephone: 01223 457918 rent. area and across the sub-region. Once you Email: [email protected] have completed your application form Website: www.cambridge.gov.uk Home-Link Team and supplied the relevant documents Advice and assistance on a range of Telephone: 01223 457917 to support your application, you will housing issues including; landlord and Email: [email protected] be placed on the housing register and tenant problems, options to prevent Website: www.home-link.org.uk receive a welcome pack explaining the homelessness, applications for social Home-Link is the choice based lettings housing needs band into which you have housing (Home Link), and homeless (CBL) scheme for council and housing been placed. applications. association properties across the East Cambridgeshire District Cambridge City Council - City Cambridgeshire and West Su¨olk. Council Homes North (Arbury Road) South Cambridgeshire District The Grange North Area Housing Oice Council - Housing Nutholt Lane 171 Arbury Road South Cambridgeshire Hall Ely CB7 4EE Cambridge CB4 2YG Camborne Business Park Telephone: 01353 665555 Landlord for city council tenants. Report Camborne Email: customerservices@eastcambs. repairs, neighbourhood issues and pay Cambridge CB23 6EA gov.uk rent. Telephone: 0345 045 0500 Website: www.eastcambs.gov.uk Email: [email protected] East Cambridgeshire District Council Website: www.scambs.gov.uk transferred its housing stock and the 69 housing
housing register to Hereward Housing Cambridge Pringle Group Telephone: 01223 356795 (now Sanctuary Housing) in 1993. Go to Cambridge: Email: [email protected] the Sanctuary Housing website to find Unit 1, Orwell Furlong Website: www.richmondfellowship. out more. Cambridge CB4 0WY org.uk Winston House is a short-medium However, the Council’s Housing Service Haverhill: term psychiatric rehabilitation and still has responsibility for the following CPG Haverhill recovery unit based in Cambridge, it services: 107 Crowland Road Haverhill CB9 9LP o¨ers intensive short to medium term psychiatric rehabilitation placements ● homelessness Telephone: 01223 223822 Email: [email protected] for 25 Service Users aged between 18- ● a¨ordable housing Website: www.c-p-g.org 65. They work with people who su¨er ● housing advice. The Cambridge Pringle Group provides from severe and enduring mental intensive housing management for health conditions with complex risk and Housing for people with adults with learning disabilities, mental forensic histories. mental health problems illness and mental health needs. They Metropolitan Ditchburn Place Supported work with agencies that provide support in Cambridge (City and South), Ely and 1 Horizon Park Housing (Cambridge City Barton Road Council) Haverhill. CPG considers all single adults with a support requirement. Comberton Ditchburn Place Cambridge CB23 7AF Mill Road Each house provides a home for Telephone: 020 3535 3535 Cambridge CB1 2DR residents to enjoy a greater degree Email: through website Telephone: 01223 457199 of independence, support is provided Website: www.metropolitan.org.uk Email: through website according to the individual’s needs. Services include: Website: www.housingcare.org Winston House (2 Care) - By ● housing management Richmond Fellowship Cambridge Ditchburn Place on Mill Road is a mixed- ● a¨ordable Home Ownership housing scheme o¨ering supported, 19 Brooklands Avenue extra-care and sheltered housing. Cambridge CB2 8BG ● care and support 70 housing
● neighbourhood investment to both Corona House residents and resettlement within the community. In ex residents, and also to other women order to achieve this Whitworth House ● community spaces for hire. living in Cambridge who benefit from works in partnership with a wide range Housing for women and young the group support. of other services and agencies to o¨er a people Support from the team is available during holistic approach. Whitworth House has 15 bed-spaces in total. Corona House - CHS Group o¨ice hours and there is an emergency number for Corona residents at other Castle Supported Housing 1 Corona Road times. Cambridge CB4 3EE Oices C & D, Dales Bewery Telephone: 01223 369125 Applications to Corona House or Corona Gwydir Street Email: coronahouse@ Community are accepted from local Cambridge CB1 2LJ chsgroup.org.uk agencies or from women themselves. Telephone: 01223 566737 Website: www.chsgroup.org.uk Email: castle.project@ Corona House is a unique service Orwell Housing Association Ltd richmondfellowship.org.uk working with women who have mental Whitworth House Website: www.richmondfellowship. health di¨iculties. 109 Chesterton Road org.uk Cambridge CB4 3AR Castle Housing o¨ers a range of shared The service has two elements: Telephone: 01223 517287 flats and houses in Cambridge for young Email: [email protected] people aged 16 to 25 to live in. It is for ● Corona House – providing high quality Website: www.orwell-housing.co.uk any person within the age range who is support and accommodation for Whitworth House is a Supported in need and who wants support to gain up to two years, to six women who Housing Scheme that o¨ers temporary full independence in the future. Castle would otherwise be homeless or at accommodation in conjunction with a has been working with young people risk of homelessness. There are six Support and Risk Management Package in Cambridge since the 1980s and are self- contained one bedroom flats, in to women aged between 16 and 24. The particularly experienced at supporting addition to communal facilities for aim of the Service is to provide clients young people who have had mental social and learning activities. with a safe and supportive environment health problems and/or are preparing to ● Corona Community – a unique where individuals are enabled to work leave care. programme of group activities open towards independent living and planned 71 housing
Housing for homeless Cambridge Street and Mental Emmaus is a homelessness charity people Health Outreach Team (CSMHOT) with a di¨erence. For those who find themselves homeless, they o¨er much 2nd Floor Cambridge Cyrenians more than food and shelter. They can 125 Newmarket Road help to regain self-esteem by carrying 4 Short Street Cambridge CB5 8HB out meaningful work in their social Cambridge CB1 1LB Telephone: 01223 366292 enterprises and supporting those less Telephone: 01223 712501 Email: [email protected] fortunate than themselves. This, in turn, Fax: 01223 712503 Website: www.cgl.org.uk provides a lasting solution that restores Email: oice@cambridgecyrenians. CGL Cambridge Street and Mental self-esteem and confidence. org.uk Health Outreach Team is street and Website: www.cambridgecyrenians. community based service dedicated to Riverside ECHG (RECHG) org.uk identifying and working with people who Founded in 1970 Cambridge Cyrenians are over 18 and are either rough sleepers, 224 Victoria Road now provides a range of accommodation, engaged in a street based lifestyle whose Cambridge CB4 3LG support and specialist services for anti-social behaviour may be causing a Telephone: 01223 352718 homeless people. Set up with the nuisance, putting themselves and others Fax: 01223 467911 aim of o¨ering a real alternative to at risk and making people feel unsafe. Email: [email protected]; traditional homeless hostels, Cambridge [email protected]; Cyrenians o¨ers small shared houses Emmaus Cambridge communitysupportandprevention@ riverside.org.uk where residents are encouraged to Green End Website: www.riverside.org.uk take responsibility for their own lives, Landbeach so as not to take away their ability to Cambridge CB25 9FD Willow Walk - Riverside have constructive influence over their Telephone: 01223 863657 surroundings. An important feature Fax: 01223 862676 17-19 Willow Walk of our houses is the input residents Email: [email protected] Cambridge CB1 1LA have in the decisions a¨ecting their Website: www.emmaus.org.uk/ Telephone: 01223 519400 house. Cambridge Cyrenians provide cambridge Email: Laurel.struthers@riverside. accommodation for 68 single homeless org.uk men and women. Website: www.riverside.org.uk 72 housing
Riverside ECHG’s (RECHG) The Victoria services. O¨ers support beyond housing, inadequate conditions. Working with Project, Cambridge, premises is a to include helping you to become more many other organisations including 30 bed project providing temporary confident and independent, by working the Street Outreach Team, Cambridge accommodation and medium to on your emotional needs and coping City Council, Cambridgeshire County high support for homeless people in strategies. We can also work on issues Council, WinterComfort, Cambridge Cambridge. The Willow Walk Hostel to do with education training and work Cyrenians, Addaction, Inclusion, provides 22 bed spaces. These services opportunities. You can have your own Samaritans, Dhiverse, Royal British are for single adult homeless people with support worker who will visit when it is Legion, Supporting People, Riverside barriers to moving on such as issues with convenient for you including evenings. Housing and Salvation Army. Jimmy’s substance misuse and mental health Referral has to be made by a rage of also try and find the best solutions issues. You must be between 18 and 65 agencies – supported housing providers, for the guests: whether that means years old and with a local connection. outreach teams, social care agencies a more permanent address, support They accept agency referrals only. The and psychiatric hospitals. with substance dependencies, making RECHG services can provide you with contact with families, looking after support and accommodation to help Jimmy’s Cambridge physical health, finding out more about you move toward independent living. 1 East Road job or study opportunities, or managing Residents are supported through this Cambridge CB1 1BD mental health problems. process by a dedicated sta¨ team and Telephone: 01223 576085 engage in the preparation and review Email: info@jimmyscambridge. Wintercomfort for the Homeless of person centred Support Plans which org.uk Overstream House reflect their own goals and aspiration for Website: www.jimmyscambridge. Victoria Avenue the future. org.uk Cambridge CB4 1EG Riverside ECHG provides support for Open 24 hours a day, 365 days a Telephone: 01223 518140 people to stay in their homes, and covers year, Jimmy’s is the only emergency Email: [email protected] Cambridge City, Ely, Huntingdon, March accommodation provider in Cambridge, Website: www.wintercomfort.org.uk and Wisbech. Adults over 18 with mental o¨ering a warm and welcoming Wintercomfort supports men and health issues, who need help to maintain environment to 20 men and women women who are homeless or vulnerably their accommodation and are not who would otherwise be forced to housed by o¨ering them vital welfare already supported by NHS mental health sleep rough or in inappropriate or service and opportunities for learning 73 housing
and development. They o¨er: owned, low cost furniture and household goods to single households earning ● a safe place, where people can feel under £18,000 and couples earning welcome and valued under £23,000. To become a customer ● basic amenities such as meals, simply bring in proof of your income, showers and laundry facilities benefit letters or wage slips. For more information pop in or phone. ● a range of educational and recreational activities Freecycling Network ● opportunities to access other Website: www.freecycle.org agencies eg health service, legal The Cambridge Freecycling Network is advice open to all who want to ‘recycle’ useful ● meaningful work and volunteering items rather than throw them away. opportunities through our social enterprises. A¬ordable Furniture and Electrical Goods Cambridge Re-Use (formerly Cambridge Sofa) Unit H 347 Cherry Hinton Road Cambridge CB1 8DH Telephone: 01223 576535 Email: [email protected] Website: www.cambridgereuse. org.uk Cambridge Re-Use sells previously 74 13 employment Work is important because it o¨ers us work following a period of being unwell, Human Rights states that: a role, identity, self-esteem, structured for many di¨erent reasons. Some of these ‘Everyone has the right to work, to activity, financial gain and it connects reasons might be: coping with the stresses free choice of employment, to just and us to society. Research shows that of employment, coping financially if favourable conditions of work and to forcing people to recuperate in the this means coming o¨ benefits, lack protection against unemployment.’ ‘sick role’ away from all social roles and of support and understanding from expectations (including employment) employers and the e¨ects of stigma in (United Nations, 1948) can be counterproductive to achieving general. Such concerns are certainly not good mental health: yet mental health without reason, but the legal position in The Equality Act 2010 services have traditionally supported employment law as well as employer, The Equality Act 2010 is the main piece people when they are out of work, but colleagues and society’s attitudes are of legislation under which employers not when they are in it. It is not surprising slowly improving. have a duty to people with mental health that many people can feel anxious about Therefore it is extremely important that needs. The Act states that employers returning to work because this will people are aware of exactly what legal must not discriminate against people on mean that they are deemed not to need rights they have and what support they the grounds that they have a disability support any more. are entitled to receive from mental health and must make ‘reasonable adjustments’ Research has also found that enforced services and from employers. Many in their environments and practices to employment can have negative e¨ects of the organisations mentioned in this ensure that disabled people are not put upon mental health. It is the access and chapter provide this support. at substantial disadvantage. For people right to employment that is the key issue, with mental health problems this might so that people can make positive choices Human Rights and Civil include flexibility around working hours, about employment based on reasons Rights for example. To claim protection under the Act people with mental health problems other than societal pressure or stigma. Absence from the open labour market, must have a clinically recognised the community, and education for people diagnosis that has substantial and long- Is employment the right with mental health problems is an term adverse a¨ects on their ability to step for me? unnecessary waste of human potential carry out day-to-day activities. Long- People often feel apprehensive about and an infringement of human rights. term in this context refers to a condition the thought of employment or voluntary Article 23 of the Universal Declaration of 75 employment
that has lasted or is expected to last for at Wellington Street Finding work for people least twelve months. Newmarket CB8 0WJ who need extra support Telephone: 0845 604 3719 Cambridge Jobcentre Plus Papworth Trust - The Work Youth Support Service Centre Henry Giles House Programme 73-79 Chesterton Road Cambridge Central Library Papworth Trust Cambridge CB4 3BG 3rd Floor, 7 Lion Yard Bernard Sunley Centre Telephone: 0845 604 3719 Cambridge CB2 3QD Papworth Everard Telephone: Textphone: 01223 545016 Telephone: 01223 728500 Cambridge CB23 3RG Website: www.gov.uk/contact- Email: youthsupport.cambridge@ Telephone: 0300 333 6535 jobcentre-plus cambridgeshire.gov.uk Email: [email protected] O¨ers job advice/job queries, claims for Website: www.youthoria.org Website: www.papworthtrust.org.uk jobseekers allowance, advisor interviews We are here to support young people Papworth Trust is a leading disability for unemployed clients with wide range aged 16-18 (up to 25 if you have additional charity. Their work includes providing of programmes eg New Deal. needs) who are in need of help with: a range of high quality services for ● CV preparation disabled and disadvantaged people and Ely Jobcentre Plus campaigning for changes that disabled 52 Market Street ● writing cover and speculative letters people want. The Work Programme can Ely CB7 4LU ● filling out application forms help you prepare for, find and stay in Telephone: 0845 606 0234 (Get a New work. If you’re already working part-time, ● apprenticeships and training courses Job) it could help you to increase your hours. Telephone: 0845 604 3719 ● practical job search skills. They will tailor a programme that suits (Appointments) You can also get support with: your circumstances, whether you are Fax: Textphone 0845 608 8551 long or short-term unemployed, a single Email: [email protected] ● sexual health information (C-Card) parent, or have a health condition. It should meet your individual needs even ● housing information Newmarket Jobcentre Plus if you change benefits or get a job. ● emotional wellbeing and many other Wellington House topics. 76 employment
Training Website: www.futurebusinesscentre. (Helping Hands) co.uk Email: [email protected] The Prince’s Trust The Future Business Centre is run by Website: www.vcaec.co.uk Telephone: 0800 842842 charitable organisation and social VCAEC o¨ers support and advice Website: www.princes-trust.org.uk enterprise. Allia Ltd is based in to voluntary groups working in East The Prince’s Trust is a charity which Cambridge providing business support Cambridgeshire on fundraising runs personal development and work across the East of England. and development. They also run experience programmes for people up two vital volunteer projects in East to the age of 30 who are unemployed. Cambridge and District Volunteer Cambridgeshire - the Helping Hands They support people who are facing Centre gardening project and the Social Car various barriers to work, including those Telephone: 01223 356549 Scheme. experiencing mental health issues. Email: [email protected] Additional support is available after most Website: www.cam-volunteer.org.uk Cambridge Academic programmes in the form of one-to-one Cambridge and District Volunteer Centre Performance mentoring and help with employability helps to match people who want to Future Business Centre skills. They also o¨er training, mentoring volunteer with organisations needing King’s Hedges Road and funding for people who want to set volunteers in the Cambridge City and the Cambridge CB4 2HY up their own business. South Cambridgeshire. Telephone: 07933 151828 Email: [email protected] Sheltered Work/Vocational Voluntary and Community Action Website: www.camperformance.co.uk Rehabilitation East Cambs (VCAEC) Its main aims are: Allia Ltd 41e Forehill Ely CB7 4AA ● to provide a new service for students Future Business Centre Telephone: 01353 666166 which fuses academic coaching with King’s Hedges Road (Main Oice) therapeutic techniques Cambridge CB4 2HY Telephone: 01353 666553 Telephone: 01223 781200 ● to o¨er a stigma-free service for (Social Car Scheme) Email: hello@futurebusinesscentre. students who avoid mental health Telephone: 01353 666556 co.uk professionals 77 employment
● to o¨er 1:1 sessions for students in places they feel comfortable ● to provide practical additional resources, including notes of sessions, websites, apps and useful videos ● to run group sessions for students when they learn techniques from each other on managing workload and coping with stress successfully. Papworth Trust Hester Adrian Centre Cambridge Hawthorn Way Cambridge CB4 1AX Telephone: 01223 478601 Fax: 01223 478606 Email: paul.dighton@papworth. org.uk Website: www.papworthtrust.org.uk The Papworth Trust Centre in Cambridge o¨ers a choice of activities for disabled people to learn new skills.
78 14 education There are many Community Education Adult Learning and Skills ● to promote accessible high quality Colleges in Cambridgeshire. Contact SH1314, Room 309 creative learning opportunities in your local college for details of courses. Shire Hall Cambridge community centres Colleges often provide support and Cambridge CB3 0AP supporting health and wellbeing. advice for people with di¨iculties, Telephone: 01223 715348 ● to o¨er learning in and through a including mental health problems. Some Email: dawn.coleman@ variety of art forms (visual arts, music courses are organised so that you can cambridgeshire.gov.uk drama) working with experienced and start them at most times of year and Website: www.cambridgeshire. practising artists and musicians some are quite short, so that you can just gov.uk ● to promote social inclusion by get a ‘taste’ to see if you like it. A wide range of day and evening targeting learners who may be at classes are available for adults in Library Adult and Community Learning risk of social exclusion through Learning Centres across the county, experience of mental ill health or Telephone: 01223 699279 including: Email: david.golding@ other challenges, but providing open cambridgeshire.gov.uk ● courses for personal interest and self- access to courses for all. development People on benefits can often get courses Cambridge Online free (after payment of a small registration ● courses which lead to a qualification Hester Adrian Centre fee), if those courses are ‘accredited’. You or for professional development can find out which ones are accredited Hawthorn Way ● family learning, family literacy and from the college concerned. If you have Cambridge CB4 1AX numeracy courses a course you would like to do and feel Telephone: 01223 300407 you need extra support to be able to ● courses for adults with disabilities Email: [email protected] take part, you can contact Adult and and/or learning disabilities. Website: www.cambridgeonline. Community Learning using the details org.uk Cambridge Community Arts Cambridge Online is an educational above. Telephone: 07763 280029 charity and social enterprise based Email: [email protected] in Cambridge. They help people from Website: www.camcommarts.org.uk Cambridgeshire and the wider area to Its main aims are: get online and they specialise in helping 79 education
disabled and disadvantaged people, but physical health challenges, the long-term their services are open to all. unemployed, women ex-o¨enders and Red2Green survivors. Harvey’s Barn Cambridge Regional College Park End GAP stands for Generating Alternative Swaham Bulbeck Kings Hedges Road Possibilities through transformative Cambridge CB4 2QT Cambridge CB25 0NA learning. This means engaging and Telephone: 01223 811662 Telephone: 01223 418200 encouraging our learners to set their Telephone: Enquiries: 01223 226315 Email: [email protected] own life goals with the aim to progress Website: www.red2green.org Fax: 01223 426425 into volunteering, further education or Email: [email protected] Red2Green is a Cambridgeshire employment: ultimately our mission is to charity providing services including Website: www.camre.ac.uk create financial independence. Cambridge Regional College prides itself learning, leisure and work opportunities for people with a wide in being a centre of excellence in the Parkside Federation Learning and range of disabilities, including mental UK for skills for employment, economic Training growth and enterprise. ill-health, learning disabilities and Coleridge Campus autism spectrum conditions. They GAP Learning CIC Radegund Road also run a mental health support Cambridge CB1 3RJ 4a Bridge Street service. Telephone: 01223 712300 St Ives PE27 5EG Email: enquiries@parksidefederation. Other venues and locations: Tel: 01480 731131 org.uk Email: [email protected] The Olive Tree Website: www.parksidefederation.org.uk Website: www.gaplearning.co.uk Silver Street Sister-founded GAP delivers practical Parkside Federation Academies o¨ers an Ely CB7 4JF and creative workshops for people Adult Learning Programme that is based Telephone: 07827 966475 living through di¨icult circumstances throughout the City of Cambridge. To Email: graham.haynes@ to promote positive life changes. GAP contact us ring 01223 712340 or email: red2green.org Learning educates via our free Craftworks, [email protected] Wednesday 10.00am-2.00pm, weekly Woodworks and Fullspoon courses. drop-in and lunch. GAP work with people with mental and 80 education
La Tasca/Skylark café 24 High Street Soham Ely CB7 5HE Telephone: 07827 966475 Email: graham.haynes@red2green. org Wednesday, 2.30pm-4.00pm, weekly drop-in. Anglesey Abbey Quy Road Lode Cambridge CB25 9EJ Telephone: 07827 966475 Email: graham.haynes@ red2green.org Monday 11.30am-1.30pm, weekly walking group and lunch. They provide tailored support for individuals living with mental health issues in East Cambridgeshire, advice and referrals to appropriate services and support with benefits and housing issues.
81 15 money advice Many people worry about managing Based in Barnwell, MAC o¨ers free and Eastern Savings and Loans Credit the money they have to live on. Having confidential face-to-face debt advice Union mental health di¨iculties may make it to people who are not managing At various locations in Cambridge – di¨icult to manage what money you their debts, and budget coaching to see website for details have. people who need help to balance their Website: www.eslcu.co.uk household expenditure with their work/ Being o¨ work due to mental ill health Eastern Savings and Loans is a financial benefits income. can lead to a period of financial hardship. co-operative, applying business Citizens Advice Bureau principles to deliver professional Those with long-term medical health products and services to our members in conditions may have years of restricted Cambridge & District Citizens Advice the east of England. As they are a Credit income, and face real challenges to 66 Devonshire Road Union, they are 100% owned by their budget their incomes. Cambridge CB1 2BL members. Telephone: 03448 487 979 Some organisations which may be able Email: see website Benefits Advice to give money advice and support are Website: www.cambridgecab.org.uk Disability Benefit Centre listed below. They o¨er free, independent, confidential Warbreck House help and advice on many subjects, Cambridge Money Advice Centre Warbreck Hill including family and personal problems, (MAC) Blackpool FY2 0YE debts, consumer queries, employment Website: www.gov.uk/disability- c/o Barnwell Baptist Church law, benefits, housing and landlord/ benefits-helpline Howard Road tenant disputes, help with form filling Get advice or information about a claim Cambridge CB5 8QS and letter writing. County Court you’ve already made for Disability Living Telephone: 01223 727455 to make an representation (for debt) and advice Allowance, Attendance Allowance or appointment on Social Security Appeal Tribunals, Personal Independence Payment. Email: oice.mac.cambridge@ Medical Appeal Tribunals, and Industrial gmail.com Tribunals. Website: www.cambridgemoneyadvice centre.org.uk
82 16 transport As well as conventional public transport include GP surgery, dentist, chiropody di¨iculty accessing public transport. services in the area there are a number or optician’s appointments, or visiting of alternative schemes which may be friends and relatives in hospital. Under Community Transport O¬icer able to transport individuals or groups special circumstances this may include Cambridgeshire County Council to attend groups and activities. These those attending outpatients’ medical Passenger Transport Services schemes can help to get people with appointments. Box CC1301, Shire Hall transport di¨iculties out and about. Cambridge CB3 OAP Journeys are usually arranged by Many feel that di¨iculties in accessing Telephone: 0345 045 1151 telephone, by contacting the scheme transport can increase the feeling of Email: community.transport@ closest to you. There will be a set fare, loneliness and isolation that can a¨ect cambridgeshire.gov.uk which is set by each scheme. You usually those people with a mental health need. Website: www.cambridgeshire. need to book two days in advance. It is gov.uk/communitytransport Community transport schemes aim to important to check the types of journey o¨er transport for essential journeys the schemes may undertake as each to those who may be excluded from scheme sets its own criteria on the Taxi Card Schemes using conventional methods of public purpose of each journey. These o¨er a subsidy for taxi travel made transport. Such exclusion could include by members of their schemes. For details of your local voluntary car mobility di¨iculties getting to or onto schemes please either look on the Cambridge City Council Taxi Card public transport. website detailed below or contact the Scheme Community/Voluntary Community Transport O¨icer. Cambridge City Council Transport Schemes Cambridge Dial-a-Ride The Guildhall These schemes o¨er organised lifts to Cambridge CB2 3QJ Telephone: 01223 506335 those needing to make essential journeys Telephone: 01223 457316 Email: [email protected] where no suitable public services exist. Cambridgeshire County Council also Cambridge Dial-a-Ride is a non- Mental health problems and other kinds administers the South Cambs Taxi Card profit organisation which provides of disability are considered possible Scheme. Please contact the Community local transport services that are safe, reasons for public transport being an Transport O¨icer at Cambridgeshire a¨ordable, and accessible to community unsuitable option. Typical journeys may County Council on 01223 717755 for groups and to individuals who have further details. 83 transport
Concessionary Travel Transport to Health Services to your queries Monday to Friday, 8.00am to 6.00pm. Concessionary Bus Fare Scheme In some cases, it may be possible to arrange hospital-based transport for Accessibility The ‘bus pass’ gives you a reduction those unable to use public transport, on all fares on all local bus services either because of disability or the nature There is an increasing number of throughout England from 1st April 2008. of treatment received, or because you vehicles that have been adapted and If you have a pass because you have live in an area with no public transport. modified to make them easier to use. visual impairment then you travel free. Discuss with your GP about whether you Many buses now have designated To be eligible for a statutory bus pass meet the criteria for hospital transport seating for disabled passengers and you must live in the relevant district or for your appointment. If this cannot be space may be provided for a wheel chair area and either have reached the age arranged then it may be possible to get or pushchair. Other taxi and minibus of 66 (men and women) or are disabled assistance from a voluntary car scheme. operators may have accessible vehicles. according to a number of eligibility Please see details above for more It is always best to check with the service criteria. Full details of eligibility criteria information. operator whether accessible vehicles are and how to apply can be obtained from available on the service you wish to use. Cambridgeshire County Council. Help with Travel Costs Shopmobility Schemes Railcards If you are referred to hospital or other NHS premises for NHS specialist These schemes assist shoppers and are Website: www.railcard.co.uk treatment or diagnostic tests by available at locations in Cambridge City A number of railcards are available your doctor, dentist or other health Centre: and o¨er discounts on most rail fares. professional, you may be able to claim a Cambridge Shopmobility Information on railcards and how to refund of reasonable travel costs under apply can be found at main railway the Healthcare Travel Costs Scheme This scheme provides electrically stations or at the website above. (HTCS). For more information on how powered scooters, wheelchairs and to apply visit www.nhs.uk and search for manual wheelchairs to help people who travel costs, or join the Help With Health have limited mobility Costs team on Facebook, where the NHS ● through permanent or temporary Business Services Authority will respond disablement, illness, accident or age 84 transport
● to shop and use the facilities within cambridgeshire.gov.uk Cambridge. Escorts can also be hired Website: www.cambridgeshire. free of charge Monday to Friday for up gov.uk to two hours. Community transport provides journeys for people who have di¨iculty using Grand Arcade Shopmobility conventional public transport. Telephone: 01223 457452 The majority of the community transport Opening hours: 10.00am– 5.00pm schemes are restricted to individuals Monday to Saturday. meeting the following criteria: The o¨ice can be found at the first turning on the right after entry into the ● those who do not have access to Grand Arcade Car Park. public transport and do not have access to their own car Grafton Centre Shopmobility ● those who experience di¨iculty using Telephone: 01223 461858 public transport ie because of a Opening hours: disability or age 10.00am – 4.00pm Monday to Saturday and 11.00am – 5.00pm Sunday. ● those who are socially or rurally The o¨ice can be found at Level 4, isolated from accessing basic Grafton East Car Park. public services and facilities (such as healthcare), please see Passenger Support Team www.cambridgeshire.gov.uk/ communitytransport for further Cambridgeshire County Council information, or contact the Passenger Transport Services Community Transport O¨icer at Box CC1301 Cambridgeshire County Council on Shire Hall 0345 045 1151. Cambridge CB3 0AP Telephone: 0345 045 0675 Email: passenger.transport@ 85 17 carers Are you a Carer? primary nurse on a ward, has the role of financial assistance through the Carer’s identifying carers in each case, and then Grant, where a particular item or service A carer is anyone who spends time talking to them to see what they need. You could make a di¨erence in helping you to and energy looking after (in an unpaid may need information, time booked with continue to care. capacity) a friend, relative, neighbour or a psychiatrist, support through carers’ spouse who is ill or disabled. This may be self-help groups, or professional advice, a full-time activity or as little as keeping amongst other things. Under the Carers a regular eye on someone. You may not Act you are entitled to an assessment think of yourself as a carer because of your own needs as a carer if you are you undertake your tasks out of love or providing regular and substantial care friendship. Many carers do not recognise and the person you care for may be themselves as a carer and therefore do eligible for help with their social care not always seek information or know needs. (This right exists whether or not where to look for further help. the person you care for is on the CPA.) Your own needs as a Carer Carers’ Assessments It is essential for a carer to be aware of the A Carer’s Assessment is an opportunity need to look after their own health and to look at how being a carer is a¨ecting mental well-being. Carers are vulnerable you. The assessment may lead to a range to poor health and depression. Regular of services being provided to you, to help breaks from caring are advisable. you carry on in your caring role. These Isolation can be a major problem. It is might include: information and advice, for important for carers to maintain and example on local mental health services cultivate connections outside the home. or types of treatment, discussion about As part of the Care Programme Approach helping you have a break (either a regular (CPA), the mental health services are in break during the week or a longer break a position to meet the needs of carers through the provision of alternative care more e¨ectively than in the past. The CPA and support for the person you care Care Co-ordinator in the community, or for). It might also be possible to request 86 carers
● help to identify coping strategies for Crisis Support you as a carer Cambridgeshire County Council ● Carers’ assessments if the cared Emergency Duty Team for person is not with mental health Telephone: 01733 234724 services Telephone: 0345 045 5202 ● a regular peer group where you can Adult Safeguarding meet other carers Website: www.cambridgeshire. gov.uk ● information mornings. Email: cambridgeshire.direct@ How to access the service cambridgeshire.gov.uk Making Space Out-of-hours emergency social care Carers can contact the service directly to is available on: 01733 234724 Monday Their carers support service o¨ ers arrange an initial meeting or simply talk to Friday, 5.00pm to 9.00am, all day individually tailored support to friends to one of the workers. and relatives of adults with mental ill Saturday, Sunday and Bank Holidays. health. The service is free and confidential Referrals can be made by any agency If you are concerned that a vulnerable to any carer living in Cambridgeshire. including voluntary partners, GP and adult may be or is experiencing abuse mental health services. or neglect, please contact the Adult A carer is defined as anyone who, unpaid, Safeguarding team. cares for another person on a regular Cambridgeshire Carers Support basis. They can o¨ er Service 4 The Stables Groups and Carers’ Support ● one to one support for you as a carer Church Street with a named worker St Neots PE192BU Cambridge Rethink Carers Telephone: 01480 211006 Group (Cambridgeshire and ● information on mental health Email [email protected] conditions and local services which Peterborough Rethink Carers Website www.makingspace.co.uk may be available to you or the person Groups) you care for Contact: Jonathan Wells Telephone: 01223 872723 87 carers
Telephone: 07342 691768 Peterborough - for details please contact Telephone:- 01954 211919 Email: [email protected] the Cambridge Group Co-ordinator Email: [email protected] 24/7 telephone number: 01354 655786 Website: care-network.org.uk will also access the Careline - a 24/7, Cambridge Bipolar Support Care Network provides help for older, 365 day helpline for carers of those with Group isolated and vulnerable people living mental ill-health in Cambridgeshire and c/o 2 Macon Court in Cambridgeshire - enabling them to Peterborough. Herald Drive remain independent and maintain social contact with friends and the community. Cambridge Rethink Group is a purely Crewe CW1 6EA We equip, encourage and enable voluntary group run by carers of persons Telephone: 01270 230260 volunteers to support local people to with schizophrenia and other severe and Email: cambridge@bipolarukgroups. lead a happy, healthy and independent enduring mental illnesses. The group org.uk Website: www. life. o¨er one-to-one support. cambridgebipolaruk.org.uk They give support to people with Bipolar The group, part of the national Rethink Disorder their families and friends. They Carers Trust - Cambridgeshire Mental Illness organisation, campaigns have monthly meetings, some with Crossroads Carer Service on local health issues and raises the specialist speakers. They also produce 4 Meadow Park, Meadow Lane profile of carers’ issues at local level and a newsletter and useful information and St Ives PE27 4LG also, where necessary, at national level. support from other members. Telephone: 0845 241 0954 Telephone: 01480 499090 There are no subscriptions or charges Contact national Bipolar UK for details of Fax: 01480 461133 for membership of the Group. Members meetings receive a regular Newsletter. Group Email: care@ meetings are held, normally on the Care Network Cambridgeshire carerstrustcambridgeshire.org penultimate Wednesday of the month; Website: www.carerstrust Head Oice cambridgeshire.org please contact the Co-ordinator for 18 Broadway House dates/times etc. Meetings alternate with Carers Trust Cambridgeshire is a network 149-151 St Neots Road partner of Carers Trust and has grown discussions and guest speakers. Social Hardwick events are also held. significantly over the past nine years; Cambridge providing more services and more help There is also a Rethink Carers Group in CB23 7QJ for family carers and their families across 88 carers the Cambridgeshire and Peterborough. St Michael’s Avenue They o¨er a range of support for carers Wisbech PE13 3NR and people with care needs of all ages, Wednesday 6.30pm – 9.00pm including care in the home, Family Telephone: David Jordan 01354 655786 Carers Prescription, Carers Groups and Email: [email protected] support and groups for young carers and Running regular support groups for young adult carers. parents of children with mental health di¨iculties: includes ADHD, ASD, self- Carers UK - The Voices of Carers harming, anxiety, depression. 20 Great Dover Street London SE1 4LX GOV.UK Carer’s Allowance Telephone: 0207 378 4999 Website: www.gov.uk Telephone: Advice Line: Find information on eligibility for carers 0808 808 7777 allowance and how to apply. Email: [email protected] Website: www.carersuk.org Mind - How to Cope as a Carer Carers UK is the UK’s only national Website: www.mind.org.uk membership charity for carers, and is ‘How to cope as a carer’ explains how both a support network and a movement to cope as a carer, giving practical for change. suggestions for what you can do and where you can go for support. Pinpoint Mental Health Forum Ely Group Email: through website Ely Library Website: www.mentalhealthforum.net 6 The Cloisters,Ely CB7 4ZH Wednesday 10.00am - 1.30pm A friendly online forum to talk to people with similar experiences and discuss Wisbech Group mental health issues. Wisbech Oasis Centre 89 18 children and young people Cambridgeshire Community providing a range of mental healthcare HYC Youth Centre CAMHS for Families and Children. Sallowbush Road Huntingdon PE29 7AF Single Point of Access Centre 33 - Someone To Talk To Every Thursday between 4.00pm and MARU Chord Park 7.00pm. Godmanchester PE29 2BQ 33 Clarendon Street Telephone: 01480 428115 Cambridge CB1 1JX St Neots Fax: 01480 428149 Telephone: 01223 316488 The Bargroves Centre Email: [email protected] Email: [email protected] Cromwell Road Website: www.cpft.nhs.uk Website: www.centre33.org.uk St Neots PE19 2EY Young People’s Charity for young people The Cambridgeshire Community Child Every Wednesday between 3:45pm and aged 13-25 o¨ering: and Adolescent Mental Health Service 6:45pm. (CAMHS) provides assessment and ● confidential information, advice and Wisbech treatment for children and young support Queen Mary Centre people up to the age of 17 living in ● free confidential counselling Queen’s Road Cambridgeshire who are experiencing Wisbech ● sexual Health Advice emotional and behavioural problems, PE13 2PE eating and neurodevelopmental ● housing Support and Information Every Thursday between 3.30pm and disorders, and support for their families. ● Young Carers Service for young 6.30pm. Brookside Child and Family carers aged 8-18. Childline - provided by NSPCC Consultation Clinic Centre 33 – Outside Cambridge Telephone: 0800 1111 18 Trumpington Road Ely Email: [email protected] Cambridge CB2 8AH 24a Barton Road Website: www.childline.org.uk Telephone: 01223 746001 Ely CB7 4DE Childline is a private and confidential Fax: 01223 746002 Every Thursday between 3.00pm and service for children and young people up Website: www.cpft.nhs.uk 7.00pm. to the age of nineteen. You can contact a Brookside Family Consultation Clinic Childline counsellor about anything - no is a outpatient medical establishment Huntingdon problem is too big or too small. Call free 90 children and young people on 0800 1111, have a 1-2-1 chat online or Fax: 01223 885801 people, parents/carers and professionals send an email to a counsellor any time. Email: [email protected] on young people’s mental health – Website: www.darwincentre.cpft.nhs. ranging from self-help to information The Croft Child and Family Unit uk on services. The website has been Cambridge The Darwin Centre for Young People is funded by the CCG with support from Unit 21, Ida Darwin a Tier 4 adolescent inpatient unit based Cambridgeshire County Council and Fulbourn Hospital in Cambridge, o¨ers assessment and Peterborough City Council. In addition Fulbourn treatment to young people (13-17 up to many local organisations working with Cambridge CB21 1EE 18th birthday) with severe mental health young people have also contributed to Telephone: 01223 885800 di¨iculties on both an inpatient and day the development of the site. patient basis. They are situated about Fax: 01223 885801 For any additions or updates to the five miles south of Cambridge city centre Website: www. website please email: in peaceful and pleasant surroundings. thecroftchildandfamilyunit.nhs.uk [email protected] The Croft Child and Family Unit is an NHS residential (in-patient) service for iCash Limetree Clinic National Society for the children with mental health problems Brookfields Hospital Prevention of Cruelty to Children and their families. They provide intensive 351 Mill Rd (NSPCC) assessment and treatment for children Cambridge CB1 3DF with complex emotional, behavioural Telephone: 0300 300 3030 Weston House 42 Curtain Road and social di¨iculties. Website: www.icash.nhs.uk/our services/cambridgeshire London EC2A 3NH The Darwin Centre for Young A sexual health advice service. Telephone: Help for adults concerned People about a child Keep Your Head 0808 800 5000 Ida Darwin Telephone: 18 or under 0800 1111 www.keep-your-head.com Fulbourn Hospital Email: [email protected] This is a new website on children and Fulbourn Website: www.nspcc.org.uk young people’s mental health. The Cambridge CB21 1EE The NSPCC helps end cruelty to children Telephone: 01223 885800 website provides information for young 91 children and young people
in the UK in a range of di¨erent ways. The Nurture Programme supports the binge eating disorder or mixed eating The NSPCC has over 40 service centres development of children in their early disorder symptoms (eating disorder not across the UK where they work face to years. otherwise specified). They provide a face with children, young people and variety of evidence-based interventions The Engage Programme improves families who need our help. tailored to the needs of the young people outcomes for young people in education; and their families. Each local centre o¨ers a combination The Unite Programme works with of services, such as o¨ering support to prisoners’ families. Richmond Fellowship Cambridge help parents and families care for their Castle Supported Housing children and therapeutic assistance to The Connect Programme promotes the help children move on from abuse. well-being of individuals in the local Oice C, Dales Brewery Gwydir Street community. Ormiston Families Cambridge CB1 2LJ Telephone: 01223 566737 333 Felixstowe Road The Phoenix Centre - Adolescent Email: castle.service@ Ipswich IP3 9BU Eating Disorders Centre richmondfellowship.org.uk Telephone: 01473 724517 Ida Darwin Website: www.rf-castle.co.uk Fax: 01473 274255 Fulbourn Hospital Specialising in mental health, they o¨er Email: [email protected] Fulbourn a range of shared flats and houses in Website: www.ormiston.org Cambridge CB21 1EE Cambridge for young people aged 16 Ormiston Families is a leading charity for Telephone: 01223 884314 to 25 to live in. This housing is for any children, young people and families in the Fax: 01223 884313 person within the age range who is in East of England that provides services Email: [email protected] need and who wants support to gain full that support children and young people Website: www.phoenixcentre.nhs.uk independence in the future. manage the challenges they face and The Phoenix Centre is an NHS Tier 4 improve their life chances. They currently specialist eating disorders inpatient run four core programmes of work to unit based in Cambridge. They o¨er ensure the best possible outcomes for assessment and treatment of adolescents children and families across East Anglia. (12-17 years inclusive) presenting with anorexia nervosa, bulimia nervosa, 92 children and young people
Romsey Mill of their sexual orientation. SexYOUality Telephone: 0207 089 5050 Romsey Mill Centre provides a diverse range of fun, positive, Fax: 0207 407 8887 Hemingford Road non-formal educational activities that Email: [email protected]. Cambridge CB1 3BZ o¨er young people opportunities to uk Telephone: 01223 213162 develop knowledge and skills whilst Website: www.youngminds.org.uk Website: www.romseymill.org building their self-confidence and YoungMinds is the UK’s leading charity Romsey Mill is a Cambridge-based esteem. committed to improving the emotional Christian charity, started in 1980, that wellbeing and mental health of children YMCA Cambridgeshire and works with children, young people and young people. Driven by their and families, many of whom are facing Peterborough experiences they campaign, do research significant challenges in their lives. It is Queen Anne House and influence policy and practice. a Sure Start Children’s Centre, o¨ering Gonville Place YoungMinds works with children, a full programme of support for families Cambridge CB1 1ND young people, their families and the and carers with children up to five years Telephone: 01223 356998 professionals who support them for better mental health and wellbeing. old. Email: [email protected] Website: www.theymca.org.uk SexYouality Today YMCA is the biggest Youth Charity The ‘Guide to Rough Times’ Oice A, Dales Brewery in the world and the largest provider of Cambridge version can be down- Gwydir Street Health and Fitness globally too. loaded from th Cambridgeshire Cambridge CB1 2LJ Young Minds - The Voice of Young and Peterborough NHS Foundation Telephone: 01223 369508 Trust website - www.cpft.nhs.uk Email: o[email protected] People’s Mental Health and Website: www.syacambs.org Wellbeing It is written for young people and SexYOUality was established in 1993 and Suite 11, Baden Place contains more information than is for many years existed as the Kite Project. Crosby Row available here. In 2003 they became a registered charity. London SE1 1YW SexYOUality o¨ers support to those Telephone: Parent Helpline: young people who are LGBT or unsure 0808 802 5544 93 19 older people Denbigh Ward Community Mental Health 0808 808 2121 Fulbourn Hospital Teams Fax: 01354 644340 Cambridge Road Cambridge City Hunts and Primary Care Fulbourn Newton Centre Elizabeth House Cambridge CB21 5EF Nursery Road Fulbourn Hospital Telephone: 01223 218665 Huntingdon PE29 3RJ Fulbourn Telephone: 01223 218635 Telephone: 01480 415364 Cambridge CB21 5EF Denbigh is a purpose-built ward for older Telephone: Out of hours: Telephone: 01223 726022 people with dementia. 0808 808 2121 Telephone: Out of hours: Fax: 01480 415175 Day Services 0808 808 2121 Fax: 01223 726023 Peterborough Deighton Intermediate Care Day East Cambs The Pines Gloucester Centre Therapy Morpeth Close Princess of Wales Hospital Block 4, Ida Darwin Orton Longueville Lynn Road Fulbourn Hospital Peterborough PE2 7JU Ely CB6 1DN Fulbourn Telephone: 01733 748380 Telephone: 01353 652084 Cambridge CB21 5EE Telephone: Out of hours: Telephone: Out of hours: Telephone: 01223 884301 0808 808 2121 0808 808 2121 Fax: 01223 884192 South Rural Email: [email protected] Fax: 01353 652017 Website: www.cpft.nhs.uk Fenland 6 Mill Lane Day therapy services aim to help people Sawston Alan Conway Court Cambridge CB22 3HZ to achieve maximum independence Doddington Hospital through the provision of a wide range Telephone: 01223 726068 Benwick Road Telephone: Out of hours: of therapeutic approaches to promote Doddington PE15 0UG well-being and independence to support 0808 808 2121 Telephone: 01354 644233 Fax: 01223 726401 people living in their own environment. Telephone: Out of hours: 94 older people
Contacts for all the above: is interested in becoming a volunteer Website: www.alzheimers.org.uk Email: [email protected] advocate. Alzheimer’s Society is the UK’s leading Website: www.cpft.nhs.uk dementia support and research Age UK Cambridgeshire Community Mental Health Teams charity, for people a¨ected by any form provide support for people who are 2 Victoria Street of dementia in England, Wales and experiencing mental health problems Chatteris PE16 6AP Northern Ireland. or distress, through an integrated health Telephone: 01354 696650 It provides information and practical and and social care service. Telephone: General Enquiries : 0300 emotional support to help people live 666 8960 well with dementia, and invests in world Other Services Email: oice@ageukcambridgeshire. class research with the ultimate goal of org.uk defeating it. Age UK Advocacy Service Website: www.ageuk.org.uk/ Cherry Trees Club cambridgeshire The Society also campaigns to improve St. Matthews Street Age UK Cambridgeshire is a non-profit public understanding of dementia and Cambridge CB1 2LT making organisation directed by a board the devastating impact it can have. Telephone: Helpline 0300 666 9860 of trustees responsible for ensuring Alzheimer’s Society has almost 3,000 Email: [email protected] that the organisation complies with community-based services across Website: www.ageuk.org.uk/ legislation and setting the policy and England, Wales and Northern Ireland, cambridgeshire strategic direction. They provide a range providing practical and emotional and peterborough of vital services to people aged 55 and support for people with dementia and Age UK Cambridgeshire provides a free over throughout Cambridgeshire. their carers. professional casework advocacy service for people over 65. Issues covered by Alzheimer’s Society East Anglia These include dementia advisers and advocacy are many and varied, and Cambridge, Ely and Huntingdon Oice support workers, dementia cafés, day are led by the needs of the individual. 113a King Street and home support, befriending, carer Advocates are independent of the Rampton CB24 8QD support groups and our innovative statutory services and referrals can be Telephone: 01954 250322 ‘Singing for the Brain’ groups. made by anyone. This advocacy service Email: cambridgeandelyoice@ It also helps others to improve and would also like to hear from anyone who alzheimers.org.uk 95 older people
develop their dementia care practice Friends of Fulbourn Hospital and Referrals can be made for those in through its training and consultancy and the Community Forum Lunch residential homes. If you know of anyone publications for health and social care Club whom you think might appreciate joining professionals. Forum, contact them by email for a The Parish Centre preliminary discussion. COPE - Cambridgeshire Older Little St Mary’s Church People’s Enterprise Forum Trumpington Street Cambridge CB2 1QG The Golding Room Telephone: 01223 364520 St Luke’s Community Centre Email: [email protected] Victoria Road Website: www.fofhc.org.uk Cambridge CB4 3DZ Forum is a Lunch Club that has been Telephone: 01223 364303 running for 20 years for older people, Email: [email protected] with cultural and intellectual interests, Website: www.cambridgecope50.org who now have, or are in danger of Cambridgeshire Older People’s developing, a mental health problem Enterprise – COPE is a self-help forum which has resulted in social and and voluntary organisation comprising intellectual isolation. In some cases of Cambridgeshire residents aged 50 or carers may also attend. Meetings take over. Membership of COPE is free and place on the second Tuesday of each fulfils various important health-related month, throughout the year, in the functions for older people including parish centre at Little St. Mary’s Church social contact, friendship and support, in Trumpington Street, Cambridge. policy-influencing, information-giving Prospective members should normally and sign-posting. be referred by their key worker or other professional carer.
96 20 women Lifecraft Women’s Group support to women and girls who have help with practical problems or housing, The Bath House experienced or are experiencing rape, legal proceedings, benefits etc. They Gwydir Street childhood sexual abuse or any form of also o¨er help and support to women Cambridge CB1 2LW sexual violence. All their services are and their children experiencing domestic Telephone: 01223 566957 confidential and run by women, for abuse who are not living in the refuge Fax: 01223 505932 women and girls. They can also support and can arrange to meet with women to Email: [email protected] family, friends and professionals who talk confidentially. Rental charges for the Website: www.lifecraft.org.uk are supporting a survivor. They are open refuge are usually covered by housing Women’s Group at Lifecraft meets every to receive calls on Wednesdays from benefit. Thursday from 2.00pm-4.00pm, o¨ering 7.00pm-9.30pm, Thursdays 7.00pm- Cambridge Women and a variety of sessions of interest such 9.30pm, Saturdays 3.00pm-5.30pm and as cooking, bingo, card games, music, Sundays 10.00am-12.30pm, with a 24- Homelessness Group/Corona board games, art, flower arranging. hour voicemail service when not open, House and will ring back anyone who leaves Please refer to Chapter 12, Housing Cambridge Rape Crisis Centre their details the next time the helpline is open. Box R12 Cambridge Women’s Resources Centre Mill Road Cambridge Women’s Aid Cambridge CB1 2AD Hooper Street Telephone: Helpline 01223 245888 Outreach Oice Cambridge CB1 2NZ Telephone: General Enquiries: 17h Sturton Street Telephone: 01223 321148 01223 313551 Cambridge CB1 2SN Email: [email protected] Email: Admin contact@ Telephone: Outreach and Floating Website: www.cwrc.org.uk cambridgerapecrisis.co.uk Support: 01223 361214 Cambridge Women’s Resources Centre Support Service support@ Telephone: Refuge : 01223 460947 o¨ers a supportive environment for all cambridgerapecrisis.co.uk Email: [email protected] women returning to work, already at Website: www.cambridgerapecrisis. Website: www.womensaid.org.uk work or balancing a demanding home co.uk They o¨er refuge and support to women life, including those with mental health Cambridge Rape Crisis Centre o¨ers and their children escaping domestic problems and disabilities. The Centre abuse. They provide a safe house and 97 women
provides support and activities for immigration and asylum. The Centre has ● support self-injury self-help groups. women in the Cambridgeshire area. been supporting the Chinese people across the United Kingdom since 1982 When funding permits, they o¨er a and is based in London Chinatown. range of free and low-cost workshops, which include leisure activities, English Orwell Housing Association Ltd conversation for women from overseas, arts and crafts. Please refer to Chapter 12, Housing Contact them to join their newsletter for Self Injury Support up to date information. PO Box 3240 Bristol BS2 2EF Chinese Information and Advice Telephone: 01179 279600 Centre (CIAC) -Women’s Support Email: [email protected] Lower Ground Floor Website: www.selfinjurysupport. 71-73 Charing Cross Road org.uk London WC2H 0ND Self Injury Support (formerly Bristol Telephone: 0207 437 0112 Crisis Service for Women) is a national Email: [email protected] organisation that supports girls and Website: www.ciac.co.uk women a¨ected by self-injury or self- The Chinese Information and Advice harm. What we do: Centre (CIAC) provide information, ● run TESS text and email support for advice and support to the disadvantaged girls and young women ethnic Chinese living in the UK. This includes support and advocacy for ● o¨er a Women’s Self-injury Helpline women and children who are victims, ● provide information and publications or at risk of domestic violence; working about self-injury with the homeless; advice on social welfare, health and wellbeing; and legal ● deliver talks and self-injury training advice in the areas of employment, courses for professionals 98 21 parents and families Some of the organisations listed provide Association for Post Natal Illness Child Contact Centre general help for parents and are not (APNI) Cambridge and Ely specifically concerned with mental 145 Dawes Road PO Box 226 health. See also the section on children Fulham Ely CB6 3WG and young people, as some services for London SW6 7EB Telephone: 07812 157448 them also include help and support for Telephone: 0207 386 0868 Email: [email protected] parents. Email: [email protected] Website: www.ceccc.org.uk Anna Freud Centre - Caring for Website: www.apni.org The Child Contact Centres provide a The function of the Association can place where children from separated Young Minds basically be defined by three areas families can enjoy contact with a non- 12 Maresfield Gardens of activity: Support, Education and resident parent or other family member. London NW3 5SU Information. The Association has The Centres o¨er a child-centred Telephone: 0207 7942313 produced a leaflet which is available to atmosphere that helps to build trust and Email: [email protected] maternity units, ante-natal clinics, etc. confidence. The centre o¨ers support Website: www.annafreud.org The leaflet describes the Baby Blues only, not supervised contact. Anna Freud Centre is a national charity and Post-natal Depression. It seeks to with a worldwide reputation. They make women more aware of this illness Family Mediation Service help young people with mental health without alarming them. The Association Cambridge problems and provide treatment for has a publication called ‘Post-natal Essex House children and support for their parents. Depression’ This explains the symptoms 71 Regent Street As a centre of learning, they also train of the illness and gives some idea of the Cambridge CB2 1AB professionals who work with children treatment available, and ways in which Telephone: 01223 576308 and carry out pioneering research into people can help themselves. Email: [email protected] e¨ective ways to help young people Website: www.cambridgefms.co.uk su¨ering emotional distress. The Centre provides information on all aspects of divorce and separation, mediation on all issues (practical arrangements regarding children, 99 parents and families
finances and property), Separated Cornerstone Pregnancy Advice Home-Start Cambridgeshire Parent Information Programmes to help Centre The Fields Children’s Centre with parenting apart and Family Therapy 1a Trinity Place Galfrid Road to assist family members communicate. Huntingdon PE29 3QA Cambridge CB5 8ND The o¨ice is sta¨ed Monday to Thursday Telephone: 01480 457711 Telephone: 01223 210202 from 9.30am–5.00pm, Friday 9.00am– Telephone: Text 07760 146 411 Email: oice@homestartcambridge. 4.00pm. There is an answer phone at Email: [email protected] co.uk other times. Website: www.pregnancyadvice. Website: www.homestartcambridge. co.uk The Compassionate Friends - org.uk You may be facing an unplanned Home-Start is the UK’s leading family Supporting bereaved parents and support charity, a voluntary organisation families pregnancy and feeling worried and anxious about what to do. Or you may o¨ering support to families who have 14 New King Street ,Deptford have had an abortion and you’re now at least one child under five when London SE8 3HS experiencing emotional pain and finding family life becomes di¨icult. They help Telephone: UK Helpline : 0345 123 it di¨icult to understand why you feel the families deal with diverse issues such 2304 way you do. Help is available from people as isolation, postnatal illness, multiple Telephone: Legal help : 01618 342623 who genuinely care. births, disability, bereavement or those Email: [email protected] who are just finding parenting a struggle. Email: [email protected] Their vision is to reach every woman in Website: www.tcf.org.uk Huntingdonshire facing an unplanned Families Need Fathers - Because TCF is a charitable organisation pregnancy so that we can o¨er her time, Both Parents Matter space and non-directive information in of bereaved parents, siblings and 134-146 Curtain Road order that they can make a fully informed grandparents dedicated to the support London EC2A 3AR choice and to o¨er her on-going support, and care of other bereaved parents, Telephone: 0300 030 0110 whatever decision they make. siblings, and grandparents who have Email: [email protected] su¨ered the death of a child(ren). Website: www.fnf.org.uk FNF is a charity chiefly concerned with supporting all parents, dads, mums and 100 parents and families grandparents to have personal contact NCT Cambridge and meaningful relationships with Telephone: 0300 330 0700 children following parental separation. Telephone: antenatal and postnatal They o¨er information, advice and classes: 0208 752 2437 support services to help parents to Email: [email protected] achieve a positive outcome for their Website: www.nct.org.uk/branches/ children. Their forum and network of cambridgewww.facebook.com/nct. over 50 UK Branches also o¨ers the pro- cambridge bono guidance of solicitors and others Cambridge NCT Branch is run by a familiar with the operation of the family group of volunteers and o¨ers support courts. and services in the local area for parents and parents-to-be. They o¨er a range of The Miscarriage Association courses including antenatal, refresher Telephone: 01924 200799 (Helpline) antenatal and postnatal courses. They Email: info@miscarriageassociation. also o¨er breastfeeding and weaning org.uk support. Website: www.miscarriageassociation. org.uk Support Groups after Pregnancy The Miscarriage Association is a Loss Cambridgeshire and registered national charity and a Hertfordshire company limited by guarantee, working Telephone: 01763 249243 across England, Northern Ireland, Email: [email protected] Scotland and Wales. It was founded Website: www.babyloss.com in 1982 by a group of people who had Support around loss during pregnancy experienced miscarriage and they up to 24 weeks gestation, including early continue to o¨er support and information and late miscarriage, ectopic pregnancy to anyone a¨ected by the loss of a baby and termination for abnormality. Support in pregnancy, to raise awareness and to group meetings in Royston and one to promote good practice in medical care. support are available. 101 22 black and ethnic groups There are no BME groups in Cambridge Cambridge Ethnic Community for those who have mental health Forum problems but there are organisations The Courtyard which provide information, support and 21b Sturton Street advice generally. Cambridge CB1 2SN Cambridge Caribbean Telephone: 01223 655241 Fax: 01223 655 393 Association (CamCarib) Email: [email protected] Cherry Tree Centre Website: www.cecf.co.uk 57 St Matthews Street CECF is an umbrella organisation for Cambridge CB1 2LT Cambridge and district that provides Telephone: 07722 414609 racial equality services to individuals Email: [email protected] and groups. CECF provides a cultural Website: www.cpft.nhs.uk diversity service that helps promote an CamCarib is a dynamic multi-racial understanding between people from group, of all ages, interested in promoting di¨erent ethnic groups and help them good health, social and cultural issues be a natural part of Cambridge life. They regarding Caribbean people and people give special social, cultural, moral and with similar origins who live in the practical support to groups and develop Cambridgeshire area. particular projects where needed. One of their key projects is the Cambridgeshire Human Rights and Equality Support Service.
102 23 user involvement User involvement is about promoting how the charity provides services. on the implementation of the smoke free the voice of service users. There are policy in local inpatient wards. Anyone There is also an Employment Scheme many ways to do this. User involvement interested to know more or become a where Members are able to do permitted is important to ensure that service partner in research can contact: work subject to DWP limits. Jobs users are able to influence decision- include Social Club worker and general Iliana Rokkou making. This includes being involved receptionist. User and Carer R&D Manager in the decision-making process in order Telephone: 01223 746009 to make services more user- friendly. At least 75% of Lifecraft’s Trustees are Email: Iliana.rokkou@cambsmh. User involvement also promotes the service users or ex-service users of nhs.uk rights and interests of service users. All mental health services. involvement should be meaningful. Service User/Carer Involvement You can also be involved with events or (SUCI) There are both local and national a number of volunteering opportunities initiatives that promote service user at Lifecraft. Social Work Webb Building involvement. Anglia Ruskin University CPFT User and Carer R&D East Road Cambridge User Involvement at CPFT are interested in encouraging CB1 1PT Lifecraft mental health research activities that Email: [email protected] As a user-led organisation we aim to reflect service users’ and carers’ needs The Anglia Ruskin SUCI group seeks involve our Members as much as possible and which have a direct impact on to involve service users and carers as in the running of the organisation. practice. The project o¨ers advice and experts by experience in all aspects of Lifecraft believes that every Member information; support for people who recruitment and training of our social can make his or her own valuable want to take part, and opportunities to work students. Their SUCI experts are contribution to Lifecraft and that we can increase knowledge and understanding. involved in: teaching and learning; build on each other’s strengths. Service users and carers have taken part assessment of students; interviewing in a number of research and service There is a Members’ meeting on the first social work candidates and many development projects already, including Monday of the month where items on aspects of programme and module an evaluation of the Cambridge the agenda include ideas for groups and development. Assertive Outreach Team and a survey activities, and open suggestions about 103 user involvement
They welcome applications to join the SUCI group from anyone who has been, or has cared for somebody, in receipt of social services. All SUCI experts receive payment for their time, and expenses. Please email our SUCI Co-ordinator, Joanna Dean (email above) to request an application form and find out more about what’s involved.
104 24 promotion, stigma and discrimination Although mental health problems are Healthwatch has the power to challenge Mental Health Foundation very common, with one in four people health and care decision makers, if care Colechurch House experiencing mental distress at some isn’t working in the way it should. They 1 London Bridge Walk point in their lives, there is still a great have to listen to us, and they have to reply. London, SE1 2SX deal of misinformation and stigma Please tell them how care is working Telephone: 0207 803 1100 attached to a diagnosis of mental illness, right now for you and the people who Website: www.mentalhealth.org.uk which can have a negative impact on are important to you. You can comment Their knowledge, informed by rigorous many aspects of a person’s life. Work to on your own care or the experience of research and practical based study, has improve public understanding of mental someone important to you. been pioneering change for more than health issues is therefore of high priority. In addition, Healthwatch’s Information 60 years. They challenge the status quo or tackle di¨icult or under researched Healthwatch Cambridgeshire Service can help you find out about: issues, including: Freepost RTHA-RTYE-SATT ● health and social care services near ● children and young people Healthwatch Cambridgeshire to you 6 Oak Drive ● mental health in the workplace Huntingdon PE29 7HN ● what to do if you have a concern or ● mental health in later life Telephone: 01480 420628 complaint Email: enquiries@ ● organisations that can give you help ● learning disabilities and mental health healthwatchcambridgeshire.co.uk or advice. ● influencing policy Website: www. healthwatchcambridgeshire.co.uk Lifecraft ● challenging mental health inequalities Healthwatch Cambridgeshire is a The Bath House ● prevention resourcs and tools champion for local people using local Gwydir Street ● mindfulness. health and care services. They listen Cambridge CB1 2LW to local people’s experiences of health Telephone: 01223 566957 SUN Network - Service User and care services, and share this Email: [email protected] Network anonymously with the people who make Website: www.lifecraft.org.uk The Limes decisions about our care. See Lifecraft’s main entry (page 33) 24 New Street 105 promotion, stigma and discrimination
STOP Suicide Campaign and Drug and Alcohol services. We provide opportunities for people to Website: www.stopsuicidepledge.org have their voice heard and be involved An NHS-funded project led by Mind with helping to shape, redesign and in Cambs, Lifecraft, Peterborough & influence Mental Health and Drug Fenland Mind, main aims are: and Alcohol services throughout ● to empower communities and Cambridgeshire. individuals across Cambridgeshire SUN Network - Service User and Peterborough to prevent suicides Network We ensure these opportunities are empowering and meaningful, to by recognising warning signs, asking 6 Oak Drive make sure services are continuously directly about suicide and supporting Maple Centre evolving. We do this through those at risk to get help Huntingdon collaboration and promoting new ● encourage sign up to the STOP CAMBS concepts, with a person centred suicide personal and organisational PE29 7HN approach. Those involved are o¨ ered pledges Telephone: 01480 276057 all the support and training they ● to increase suicide prevention Email: [email protected]. need to make a di¨ erence and bring skills among non-mental health uk awareness to stigma and prejudices. Website: www.sunnetwork.org.uk professionals working with vulnerable The SUN Network work with those HAVE YOUR SAY, BE INVOLVED groups who access Mental Health and Drug AND MAKE A DIFFERENCE! ● tackle the stigma and taboos around and Alcohol services. We listen to your suicide experiences and support and promote engagement opportunities for you to work alongside mental health service help shape, redesign and influence the providers to improve access to crisis services you receive. care. The Service User Network engages with those who access Mental Health 106 promotion, stigma and discrimination
Time To Change Media Advisory World Mental Health Day For any additions or updates to the website Service Website: www.wfmh.org please email: Telephone: 0208 215 2358 World mental health day was observed for [email protected] Email: h.richardson@time-to-change. the first time in 1992 by the world federation org.uk for mental health and this day is o¨icially Website: www.time-to-change.org.uk commemorated annually on 10th October, We want to ensure that both factual and when national and local campaigns take fictional portrayals of people with mental place across the world to educate the health problems that appear in the media public on relevant issues concerning are accurate and that you have all the mental health. Each year, mental health tools you need to get things right. Media organisations in the Cambridge area portrayals and reporting of mental illness work together to co-ordinate activities to are incredibly powerful in educating and celebrate WMHD. influencing the public. Keep Your Head Time To Change - Tackling Mental www.keep-your-head.com Health Stigma This is a new website on children and 15-19 Broadway young people’s mental health. The website Stratford provides information for young people, London E15 4BQ parents/carers and professionals on Telephone: 0208 215 2356 young people’s mental health – ranging Email: [email protected] from self-help to information on services. Website: www.time-to-change. The website has been funded by the CCG org.uk with support from Cambridgeshire County Campaign to end mental health stigma and Council and Peterborough City Council. In discrimination. addition many local organisations working with young people have also contributed to the development of the site. 107 index A Anxiety UK 43 Abacus Counsellors 56 APNI 99 Active and Healthy 4 Life in South Cambs 64 Approved Clinician 14 Addenbrooke’s Emergency Department 19, 22 Art Therapists 11 Adolescent Eating Disorders Centre 92 Arts and Minds 66 Adult ADHD Clinic 27 Association for Post Natal Illness (APNI) 99 Adult and Community Learning 79 Adult Learning and Skills 79 B Advocacy 52 BACP 60 Advocate 15 BBC Online - Mental Health 12 Age UK Advocacy Service 95 BCMA 63 Age UK Cambridgeshire 95 Beat 44 Al-Anon Family Groups 43 Benefits Advice 82 Alcoholics Anonymous 43 Big White Wall 44 Allia Ltd 77 Bipolar Support, Cambridge 40, 88 Alzheimer’s Society East Anglia 95 Bipolar UK 46 Anglia Ruskin University Counselling Service 56 Bisexual 61 Anna Freud Centre 99 BPD World 45 108 index
British Association for Counselling and Psychotherapy 60 Cambridge Dial-a-Ride 83 British Complementary Medicine Association 63 Cambridge Ethnic Community Forum 102 Brookside Child and Family Consultation Clinic 90 Cambridge Family Mediation Service 99 Cambridge Freecycling Network 74 C Cambridge Street Mental Health Outreach 40 Cambridge Academic Performance 77 Cambridge Jobcentre Plus 76 Cambridge Adult Locality Teams 26 Cambridge Lifespan Asperger Syndrome Service 28 Cambridge and District Volunteer Centre 77 Cambridge Money Advice Centre (MAC) 82 Cambridge and Ely Child Contact Centre 99 Cambridge Online 79 Cambridge Bipolar Support 40 Cambridge Parkside Pools 64 Cambridge Bipolar Support Group 40, 88 Cambridge Pringle Group 70 Cambridge Caribbean Association 102 Cambridge Psychological Wellbeing Service 2Á Cambridge Castle Supported Housing 92 Cambridge Rape Crisis Centre 97 Cambridge Citizens Advice Bureau 54 Cambridge Regional College 80 Cambridge City Council - Housing 69 Cambridge Rethink Carers Group 87 Cambridge City Council Taxi Card Scheme 83 Cambridge Re-Use 74 Cambridge Community Arts 79 Cambridge Women’s Resources Centre 97 Cambridge Cyrenians 72 Cambridge Women’s Aid 97 109 index
Cambridge YMCA 65 Cavell Centre 27 Cambridgeshire and Peterborough Clinical Centre 33 57 Commisioning Group 52 Centre for Mental Health 55 Cambridgeshire Carers Service 88 Cambridge Street and Mental Health Cambridgeshire Child and Adolescent Outreach Team (CSMHOT) 72 Substance Use Service 62 Changing Lives Primary Care Service 35 Cambridgeshire Community CAMHS 26 Chaplaincy Service 27 Cambridgeshire County Council Emergency Duty Team 19 Childline 90 Cambridgeshire Nutrition and Dietetic Service 31 Chinese Information and Advice Centre (CIAC) 98 Cambridgeshire Wellbeing Service 39 Choice Based Lettings Home-Link Team 69 CamCarib 102 Citizens Advice Bureau 54, 82 CAMEO 26, 31 City Homes North 69 Camquit 65 City Homes South 69 Care Programme Approach (CPA) 8, 88 CLASS Clinic 28 Carers UK 89 Clozapine Clinic 28 Carers’ Assessments 86 Community Forensic Psychiatry Service 28 Castle Supported Housing 92 Community Mental Health Teams Older People 94 CASUS 62 Community Nutritionist 11 110 index
Community Psychiatric Nurses (CPNs) 10 CPN 10 Community Support Workers 10 Creative Minds (Soham) 66 Community Teams 26 Cambridge Street & Mental Health Outreach Team 40 Community Transport O¨icer (CCTO) 85 Crisis Resolution Home Treatment Teams (CRHTT) 20, 25 Community Treatment Orders 14 Crisis Support 87 Community/Voluntary Transport Scheme 83 Critical Psychiatry 12 Concessionary Bus Fare Scheme 84 Croft Child and Family Unit Cambridge 91 Consent to treatment 13 Crossroads Carer Service 88 COPE - Cambridgeshire Older People’s Cruse Bereavement Care 61 Enterprise Forum 96 Cornerstone Pregnancy Advice Centre 100 D Corona House - CHS Group 71 Darwin Centre for Young People 91 Counsellors 10 Deighton Intermediate Care Day Therapy 94 CPFT 7, 12, 28 Denbigh Ward 24, 94 CPFT Complaints Service 53 Depression Alliance 45 CPFT Liaison Psychiatry Service 28 Deprivation of liberty 15 CPFT Pharmacy Service 29 DHIVERSE 62 CPFT User and Carer R&D 103 Direct Payments 9 111 index
Directgov 12 Fenland Adult Locality Team 26 Disability Cambridgeshire 55 Fenland Psychological Wellbeing Service 27 Ditchburn Place Supported Housing 70 First Response Service 18 Drama Therapists 11 Fitness for Adults with Medical Conditions 65 FRANK 45 E Friends of Fulbourn Hospital 40, 96 Early Intervention Service 31 East Cambridgeshire District Council 69 G Eastern Savings and Loans Credit Union 82 Gamblers Anonymous 40 Electro-Convulsive Therapy 14 GAP Learning CIC 80 Ely Jobcentre Plus 76 Gay Men 61 Emergency Duty Team – Adults and Children’s George Mackenzie House 25 Social Care 19 Group Therapy Centre 57 Emmaus Cambridge 72 Grow Places 65 Equality Act 2010 16, 75
H F Healing Well 46 Families Need Fathers 100 Healthwatch Cambridgeshire 107 112 index
Hearing Voices Network 37, 45 Informal patients 13 Hinchingbrooke Health Care NHS Inpatient Units 24 Trust Emergency Care Centre 19, 22 Involuntary commitment 15 Home-Start Cambridgeshire 100 Horsewise 41 J Huntingdon Adult Locality Team 26 Jimmy’s 41 Huntingdon Psychological Wellbeing Service 27 Jobcentre Plus 76 Just Visiting 46 I IAPT 58 K iCash Limetree Clinic 91 K9 Cafe in Ely 42 Ieso Digital Health 58 Keep Your Head 91, 107 Illuminate 41 Kelsey Kerridge Sports Centre 66 IMCA 51 IMCA Service 17 L Improving Access to Psychological Therapies (IAPTs) 58 Lawrence Way Community House 58 Inclusion Drug and Alcohol Services Cambridge 58 Lesbians 61 Independent Mental Health Advocates 15 LGBT 61 113 index
Liaison Psychiatry Service 28 Mental Health Review Tribunals 14 Life Coach Directory 46 Metropolitan 70 Lifecraft 32, 57, 105 Michaelhouse Chorale 67 LIfecraft Counselling Service 56 Mind 12, 22, 34, 57 Lifeline 19, 32 Mind, London 55 Living Life To The Full 46 MoodGym 68 Moodscope 46 M Mulberry 1 24 Make Do and Mend 67 Mulberry 2 24 Making Space 87 Mulberry 3 24 Managers’ Appeals 14 Music Therapists 11 MD Junction 67 Medication Information 29 N Mental Capacity Act 2005 15 Narcotics Anonymous 42 Mental Health Act (MHA) 1983 13 National Self Harm Network 46 Mental Health Act 2007 14 NCT Cambridge 101 Mental Health Forum 46 Nearest Relative 14 Mental Health Foundation 11, 12, 63, 105 Newmarket Citizens Advice Bureau 54 114 index
Newmarket Jobcentre Plus 76 P No Panic 46 PALS 53 NSHN 46 Papworth Trust 78, 80 NSPCC 91 PAPYRUS 48 Nursing Assistants 10 Parkside Counselling and Psychotherapy Group 58 Passenger Support Team 85 O Patient Advice and Liaison Service 53 Oak 1 24 Patients Know Best 42 Oak 2 24 Peer Support Workers 10 Oak 3 (AAU) 24 Personal Budget 9 Oak 4 (Lucille Van Geest) 25 Personality Disorder 26 Occupational Therapists 10 Physiotherapists 11 OCD 49 PohWER 53 Ormiston Families 92 Poplar (PICCU) 26 Orwell Housing Association Ltd 71 Positive People Care 42 Overcoming 47 Private Counsellors and Psychotherapists 60 Overeaters Anonymous 47 Psychiatrists 10 PsychNet-UK 48 115 index
Psychological Wellbeing Service 58 S Psychological Wellbeing Services 26 S3 Ward 25 Psychologists 10 SADA 49 Psychotherapists 10 Samaritans 20, 22 Sanctuary, The 21 R SANE 48 Recovery 64 Sane Line 22 Recovery Coaching Team 30 Seasonal A¨ective Disorder Association 49 Recovery College East 30 Sectioning 13 Red2Green 80 Self Injury Support 98 Relate Cambridge 59 SexYouality 61, 93 Resilient Together 36 Shopmobility Schemes 85 Rethink Mental Illness 48 SIGN Health 49 Richmond Fellowship 37, 92 Social Workers 10 Riverside ECHG 72 South Cambridgeshire District Council - Housing 69 Romsey Mill 93 Speech Therapists 11 Royal College of Psychiatrists 12, 62, 63 Springbank Ward 24 Rural Cambs Citizens Advice Bureau 55 Step By Step 33 116 index
STOP Suicide Campaign 106 Time To Change 107 SUCI 103 Total Voice 17, 51 SUN Network 106 Triumph Over Phobia 49 Supervised Community Treatment 14 Support Groups after Pregnancy Loss 101 U Support2Recovery 35 UK Advocacy Network (UKAN) 52 United Kingdom Council for Psychotherapy (UKCP) 61 T University of Cambridge Counselling Service 60 Taxi Card Schemes 83 Urgent Care Cambridgeshire 19 The Care Act 2014 16 The Cogwheel Trust 57 The Compassionate Friends 100 V The Croft (Child and Family Unit) 91 Vanguard Services 20 The Heart of The Mind 101 VCAEC 77 The Miscarriage Association 103 Vocational Specialists 11 The Mix 60 Voluntary and Community Action East Cambs 77 The Pain Toolkit 48 Voluntary patients 13 The Phoenix Centre 92 117 index
W Well @ Work 36 Wellbeing 39 WhatWorks4U.org 60 Willow Walk 75 Willow Ward 24 Winston House 70 Wintercomfort for the Homeless 73 World Mental Health Day 107
Y YMCA Cambridgeshire and Peterborough 93 Young Minds 93 Youth Support Service Centre 76
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