Complaints & Concerns

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Complaints & Concerns Doctors (GPs), Dentists, Pharmacists or Opticians If you have a concern or complaint about a primary care service such as a GP, dentist, pharmacist or optician, in the first instance you should contact them and ask to speak to the Practice Manager. If your comment or complaint cannot be resolved then you can escalate it to. NHS England Telephone: (0300) 311 22 33 - Email: [email protected] Cambridgeshire & Peterborough CCG As Cambridgeshire & Peterborough CCG commission services in the region, they would be happy to assist you with any concerns you have. By raising a concern, this will assist in making improvements. If you would like further advice, please contact them, they would be happy to hear your story. Patient Experience Team Telephone: 0800 279 2535 or (01223) 725588 – Email: [email protected] Provider Services If you have a concern or complaint about a community service from Cambridge Community Services Telephone: (0800) 013 2511 or (01480) 355184 - Email: [email protected] Mental Health Services Fulbourn Hospital Cambridgeshire & Peterborough NHS Foundation Trust (CPFT) Telephone: (0800) 376 0775 or (01223) 726774 - Email: [email protected] Ambulance services Concerns or complaints about the Ambulance or paramedic service should be directed to East of England Ambulance Service Telephone: (01234) 243320 - Email: [email protected] Hospitals Concerns or complaints about the service or treatment provided at a hospital should be directed to them. Addenbrookes Hospital Cambridge University Hospitals NHS Trust Telephone: (01223) 216756 – Email: [email protected] Hinchingbrooke Hospital Hinchingbrooke Healthcare NHS Trust Telephone: (01480) 428964 or (01480) 416580 – Email: [email protected] Papworth Hospital Papworth Hospital NHS Trust Telephone: (01480) 364896 - Email: [email protected] Peterborough City Hospital Peterborough & Stamford Hospitals Telephone: (01733) 673405 - Email: [email protected] Queen EliZabeth Hospital Telephone: (01553) 613351 - Email: pals@qehkl-tr,nhs.uk .

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