Accessibility & Mobility Tips & Information
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Mobility Visual Hearing Tips & Information Accessibility & Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Merchandise Package Courtesy Wheelchairs Complimentary Accessible Transportation Following are WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations, located in Delivery and Pickup wheelchairs are available for travel to and from the options available for Guests in wheelchairs Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction City Hall for: Instead of carrying your purchases all day, accessible parking lot and the nearest wheelchair or ECVs: Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Questions and Concerns have them delivered to the Main Street or Deposit rental location. These courtesy blue wheelchairs are not be transferred from Park to Park. representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades Chamber of Commerce near the Park Watercraft access varies depending entrance and pick them up as you exit the not permitted for use inside the Theme Parks. • and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance on the type of watercraft and existing Park Hopping Options • Lost and Found Park. Please allow three hours for delivery If you plan to visit more than one Park on the same Presented in a booklet format. to the front of the Park. If you prefer, have Companion Restrooms Companion-assisted condition. Video Captioning Caption-ready monitors designated • Services for Guests restroom facilities are available in addition to day, retain your deposit ticket from the first Park. You Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built with Disabilities your purchases delivered directly to your Disney • Buses can accommodate various Resort hotel. See a Merchandise Cast Member facilities designed for access by Guests with types of wheelchairs and ECVs. The will be able to obtain a replacement wheelchair or Device to provide supplemental audio information into Disney’s Handheld Device. for more details. mobility disabilities. These restrooms are located at: ECV the same day, if available, at the next Park at no standard lift size is 30” x 48”. The and narration at specific attractions and outdoor ® ® Dining • Pirates of the Caribbean , Adventureland wheelchair or ECV must fit the lift additional charge. locations via an interactive audio menu. Amenities available for $25 refundable deposit. Services for International Guests are Splash Mountain®, Frontierland® Dining Reservations Table-Service • without being forced and be securely Amenities available for $25 refundable deposit. available at Guest Relations. ® ® restaurants book quickly, so please make • Near “it’s a small world” , Fantasyland fastened in the restraints. We Los Servicios para huéspedes reservations through the My Disney • Near Pinocchio Village Haus, Fantasyland recommend that Guests using ECVs Rental Locations • Mickey’s Gift Station at the Transportation and Guest Relations See map inside for location. Guest Relations See map inside for location. internacionales están disponibles en la oficina Experience app, at disneyworld.com/dine, • Next to Gaston’s Tavern, Fantasyland Ticket Center (limited quantities and no ECVs) de Guest Relations. by calling 407-WDW-DINE (939-3463), or transfer to a Bus seat while onboard. for additional assistance by visiting any • Near Casey Jr. Splash ‘N’ Soak Station, • Monorail system can be accessed • Wheelchair Rental Shop inside the Main Entrance Des services pour les visiteurs Guest Relations location. Most reservations Fantasyland by elevators and/or ramps, at ® ® internationaux sont disponibles au must be canceled at least one day prior to • Space Mountain , Tomorrowland Transportation and Ticket Center, Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type ® Guest Relations. the date of your reservation or a per person Park, , Disney’s Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight attractions, utilizing LED display to project desired captions cancellation charge will be incurred (policies Auxiliary Entrance Limitations Some attractions Magic Kingdom Epcot Serviços para visitantes internacionais estão Grand Floridian Resort & Spa, Services for use • Frontier Trading Post key landmarks and attractions. Located in the onto a panel positioned in front of you. See a Cast Member disponíveis no Guest Relations. and charges vary by location; please confirm have auxiliary entrances for Guests in wheelchairs • Buzz Lightyear’s Space Ranger Spin® Photos Guest Relations Lobby and near the Plaza Ice at the attraction for assistance. before finalizing your reservation). or with service animals. These entrances are not Disney’s Polynesian Village Resort at the Park Dienste für internationale Gäste sind bei der Cream Parlor. Mickey Check Look for the Mickey intended to bypass waiting lines. Guests with and Disney’s Contemporary Resort. Companion Restrooms Written Aids Packets containing dialogue, narrations, Guest Relations erhältlich. Check on menus throughout the Walt Disney flashlights, pen and paper are available at or near performance ® disabilities and up to five members of their party See map inside for locations indicated with ゲストリレーションにて世界各国からの World Resort for kids’ meals and other may enter through these entrances. The rest of the Dining and Shopping Locations areas or entrances for most shows and attractions. items that meet Disney Nutrition Guidelines. ゲストの皆様向けのサービスをご案内し party should use the standard queue. Some counter-service and merchandise ております。 For more information, please visit More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified disneymickeycheck.com. For special locations have narrow queues formed by Viewing Areas P Parade routes and some railings that may be difficult for Guests Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Shopping dietary needs, please see a restaurant manager or chef. show areas have designated viewing areas for basis at the rental locations. also obtain information, including parade and show Throughout Magic Kingdom® Park, using wheelchairs. At these locations, we times and details about restaurant menus, by calling Sign Language Interpretation Available at Magic Payment Options Guests with disabilities. These areas are filled on a ® you’ll find unique shopping experiences from suggest that a member of your party order Must be 18 years of age or older to rent ECVs. 407-827-7935. Kingdom Park on Mondays and Thursdays. Schedules are apparel and toys, to embroidered Mickey Ear Walt Disney World Resort accepts first-come, first-served basis. Plan to arrive early, as ® and transport the food, or contact a Cast available at Guest Relations that list specific interpreted Disney Visa Cards, space is limited. Viewing spaces cannot be reserved RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® hats, to Cinderella Castle and Monorail play Disney Member for assistance. show times for all Walt Disney World Theme Parks. sets, you can always remember the magic. Rewards® Redemption Card, Disney Gift Card, or guaranteed. Parties larger than six may be asked Available on a same-day basis and may only be Visa®, MasterCard®, Discover®, American to separate and reunite afterwards. For future visits to request confirmation of our interpreted ® ® ® used in the Park where they are rented. Your ECV Express , Diners Club , JCB , traveler’s checks, will be held if you wish to leave and return to the performance schedule OR to request interpretation for other cash and Disney Dollars. same Park. special events and shows, call a minimum of 14 days in Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding shows, advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Park Rules entertainment, operating hours and even character appearances! To provide a comfortable, safe, and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Safety in the Park Mobility Scooters/ECVs Park rules, signs and instructions including: • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Please keep your speed to the walking speed of • All bags are subject to inspection prior to admission. party is together prior to entering the facility. those around you. Service Animals • Proper attire is required. • Some walkways in the Park may close periodically. • Smoking is allowed only in designated areas. Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. • Weapons are strictly prohibited. enclosed spaces like restrooms, merchandise and Additional