Season Ticket Member Guide
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SEASON TICKET MEMBER GUIDE • Ticket Office Letter • Critical Ticket Information and New Features INSIDE: • Amenities Information • AND MORE... Dear Patriots Season Ticket Member: Welcome to the 2014 New England Patriots season. We are thrilled to welcome you back and thank you for your support during the 20 years of Kraft family ownership. The tickets enclosed within this package relive some of the greatest home fi eld moments during these two decades against this season’s opponents. As we prepare to kickoff the season we invite you to join us at Training Camp to see our new additions, including cornerback Darelle Revis and fi rst round draft pick Dominique Easley. Patriots.com has offi cial dates and times and updated daily schedules. On Friday, August 1st, we will honor Patriots cornerback, Ty Law at our annual Patriots Hall of Fame induction prior to our in-stadium practice. While attending the Hall of Fame ceremony is open to the public, your tickets for the exclusive Season Ticket Member practice are inside your season ticket booklet. Please read the Season Ticket Member Guide carefully so you are aware of the latest information about your Season Ticket Membership amenities, benefi ts, and recognition gifts provided in your ticket packet. Amenities & Benefits: • Account Manager & Ticket Exchange details, page 4 • Pass It On Application & FAQ, page 4 • Ticket for The Hall at Patriot Place presented by Raytheon – Enjoy one FREE admission and relive your Patriots memories (one for each ticket in your account inside your ticket booklet) Recognition Gifts: • 2014 Season Ticket ID card located on the back of your ticket booklet. Card-carrying account holders receive a 15% discount at the Patriots ProShop and ProShop Collection year-round. • Season Ticket Lanyard • Season Ticket Member Pin If you have questions regarding information contained in your ticket packet, your account, or this Season Ticket Mem- ber guide, please contact the ticket offi ce by calling 508-384-4288 or emailing [email protected]. We look forward to seeing you! Sincerely, Jennifer Ferron Senior Vice President of Marketing and Brand Development Dear Patriots Season Ticket Member: Welcome to the 2014 New England Patriots season. We are thrilled to welcome you back and thank you for your support during the 20 years of Kraft family ownership. The tickets enclosed within this package relive some of the greatest home fi eld moments during these two decades against this season’s opponents. As we prepare to kickoff the season we invite you to join us at Training Camp to see our new additions, including cornerback Darelle Revis and fi rst round draft pick Dominique Easley. Patriots.com has offi cial dates and times and updated daily schedules. On Friday, August 1st, we will honor Patriots cornerback, Ty Law at our annual Patriots Hall of Fame induction prior to our in-stadium practice. While attending the Hall of Fame ceremony is open to the public, your tickets for the exclusive Season Ticket Member practice are inside your season ticket booklet. Please read the Season Ticket Member Guide carefully so you are aware of the latest information about your Season Ticket Membership amenities, benefi ts, and recognition gifts provided in your ticket packet. Amenities & Benefits: • Account Manager & Ticket Exchange details, page 4 • Pass It On Application & FAQ, page 4 • Ticket for The Hall at Patriot Place presented by Raytheon – Enjoy one FREE admission and relive your Patriots memories (one for each ticket in your account inside your ticket booklet) Recognition Gifts: • 2014 Season Ticket ID card located on the back of your ticket booklet. Card-carrying account holders receive a 15% discount at the Patriots ProShop and ProShop Collection year-round. • Season Ticket Lanyard • Season Ticket Member Pin If you have questions regarding information contained in your ticket packet, your account, or this Season Ticket Mem- ber guide, please contact the ticket offi ce by calling 508-384-4288 or emailing [email protected]. We look forward to seeing you! Sincerely, Jennifer Ferron Senior Vice President of Marketing and Brand Development 3 WWW.PATRIOTS.COM/STM • 508-384-4288 • [email protected] NEED TO KNOW INFORMATION MANAGING YOUR ACCOUNT ONLINE Account Manager — Log in at patriots.com/ticketexchange to: • Update account information • Transfer tickets • Donate tickets • Make payments online • Post your tickets for sale Visit patriots.com/ticketexchange to learn more TICKET EXCHANGE • Post your regular season game tickets on the Patriots Ticket Exchange for sale at face value • Season Ticket Members are not responsible for the conduct of individuals who purchase through Patriots Ticket Exchange • Visit patriots.com/ticketexchange for a Step By Step tutorial PASS IT ON • Tenured Season Ticket Members have the opportunity to transfer their seats to family members or friends they’ve been sharing tickets with for FREE • Requests for transferring accounts will be accepted from September 1 through December 31, 2014 • Fill out the Pass It On application online. Visit www.patriots.com/passiton and log in. • Or to request an application, please email at [email protected] NEW014 IN 2 VARIABLE PRICING • Your season tickets list different prices for games in three categories: Pre-season, Premier (4 games) and Marquee (4 games) • The variable prices better refl ect the value and expected demand of each game • Marquee games are: Oakland Raiders (9/21), New York Jets (10/16), Chicago Bears (10/26) and Denver Broncos (11/02) • Individual game tickets will continue to be sold at a higher price, giving season ticket members the greatest value for their Patriots game tickets NEW IN 2014 MOBILE TICKETING • Look for more information on mobile ticketing soon • Only 2D/QR codes will be accepted (not a bar code on the phone) • Specifi c stadium gates will be designated for mobile entry 4 TICKET EXCHANGE WWW.PATRIOTS.COM/STM • 508-384-4288 • [email protected] SEASON TICKET MEMBER ACCESS & AMENITIES STAY IN THE KNOW Our Special Access newsletter and emails update Season Ticket Members on exclusive Patriots team events, special amenities and important need-to-know information. Ensure your email address is up-to-date by logging into your account at www.patriots.com/ticketexchange and selecting “Edit Profi le”. If your email address is up-to-date and you are still not receiving Special Access emails, please contact us at [email protected]. TICKET ACCESS • Playoff Ticket Priority • Patriots Ticket Exchange • Additional Playoff Ticket Option • Pass It On Program • Ticket Donation to Charity • Savings on season tickets compared to individual game tickets PATRIOTS EVENTS • Draft Preview Party • Draft Party • Away Game Viewing • In-Stadium Practice • Special Events INSIDER INFORMATION • “Special Access” Emails • Gillette Stadium Concert/Event Pre-Sales • In-Stadium “Patriots Gameday Live” App • Free Patriots Football Daily iPad App • Free NFL RedZone via NFL Mobile • Free NFL Game Rewind DISCOUNTS • 20% Discount at Patriots ProShop Online (Promo code PATSSTM14) • Free Shipping at Patriots ProShop Online NEW! • 15% ProShop Discount In-Store (Valid with STM ID card) • 15% ProShop Collection Discount In-Store (Valid with STM ID card) NEW! • $10 off Annual Subscription to Patriots Football Weekly • 15% In-Season Discount at CBS Scene • Free Membership to ShopRunner (1-year online) NEW! • Discounts from Patriots Partners GIFTS AND RECOGNITION • STM ID Card, Pin and Lanyard • On-Site Recognition and Rewards • Personalized Seat Nameplate (additional fee required) • Complimentary ticket to The Hall at Patriot Place presented by Raytheon VISIT WWW.PATRIOTS.COM/STM FOR MORE DETAILS ON SEASON TICKET MEMBER AMENITIES SEASON TICKET MEMBER ACCESS & AMENITIES 5 WWW.PATRIOTS.COM/STM • 508-384-4288 • [email protected] TICKET OFFICE INFORMATION The Gillette Stadium Ticket Offi ce is located in the NRG Plaza. Regular business hours are 9:00 a.m. to 5:00 p.m. TICKET RESALE Monday through Friday. On game days, the ticket offi ce opens four hours prior to kickoff and closes at the end of the The unlawful resale of tickets to third parties, including by Internet auction or on stadium property, is prohibited. The second quarter. Ticket booths are also located inside the stadium on the main and upper concourses at the 50-yard Patriots reserve the right to refuse the sale of future season tickets to any individual or entity that resells tickets to line and are open throughout the game for your convenience. Please feel free to contact the ticket offi ce at: third parties (whether licensed to do so or not), except as such sales are permitted pursuant to the Patriots Ticket GILLETTE STADIUM TICKET OFFICE Exchange program (see page 4). One Patriot Place, Foxborough, MA 02035-1388 WILL CALL Season Ticket Member Line: 508-384-4288 • Ticket Offi ce: 508-543-1776 Will Call, for the pickup of pre-ordered tickets, is located at the Gillette Stadium Ticket Offi ce and is open on game Email: [email protected] days four hours prior to kickoff until the end of the second quarter. Please note that for your protection, tickets can only be released to the person whose name appears on the Will Call ticket envelope. Patrons are required to pick up all tickets left at Will Call and are not permitted to leave tickets for another party to pick up. Photo identifi cation is SEASON TICKET POLICIES AND PROGRAMS required. If you have any questions about the Will Call procedure, please do not hesitate to contact the ticket offi ce at 508-543-1776. We encourage all Season Ticket Members to review the important policy and program information below, especially new Season Ticket Members for 2014. As always, if you have any questions about your season tickets or any of the INDIVIDUAL GAME TICKETS information below, do not hesitate to contact the ticket offi ce.