I See No Hope for the Future of Our People, If They Are Dependent on the Frivolous Youth of Today, for Certainly All Youth Are Reckless Beyond Words.”

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“I see no hope for the future of our people, if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words.”

– Hesiod, 700 BC

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Coming to You Today

Generations Explained

Strategies to Recruit, Hire and Retain

Team Engagement

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Generations are Defined By

Psychographics can also be seen as an equivalent of the concept of "culture“. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1

Silent Generation 1929-1945 68-84 38 million (50 mil born) Silent/Boomer Cusper 1940-1945 Baby Boomers 1946-1964 49 - 68 77 million Boomer/X Cusper 1960-1965 Generation X 1965-1982 31 - 48 51 million Gen X/Millennial Cusper 1975-1980 The Millennials (Gen Y) 1983-1994 19 - 30 75-80 million (varies)

1995-2009 iGen / Gen Z / Plurals 18 - 4 (varies)

3 and Alpha Gen 2010 - under Source for age / year ranges - U. S. Census Bureau © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Source: Alpha Gen - Social researcher Mark McCrindle

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What Influenced Them

Silent Generation Baby Boomers Depression Cold War Civil Rights Korean War Vietnam War TV and Records Disco Space Race VCR/Tape Decks

Generation X The Millennials Iran-Contra Afghanistan / Iraq Gulf War 911 & Columbine AIDS Environmental Challenges PC s– CDs iPods / iPads / Records Cable / Internet Social Media – YouTube

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Baby Boomers make up 46% of force.

Millennials comprise 15% of the work force Baby Boomers make up 46%.

Boomers are retiring at the rate of 8,000 per day or more than 300 per hour. Source: Everett Community College. © Source:Copyright of HighFutureWork Tech High Touch Institute/Society Solutions, Inc. and NOVO1 for Human Resource Management

Feedback?

Millennials Immediate and often!

Gen X

Baby Boomer If I’m in the Silent Gen Mood When I ask Not unless I ask

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Strategies to Recruit, Hire, & Retain

Leadership Strategies in a Multi-generational Workplace

Employee Expectations Work environment Diversity Mentoring and Politically Savvy coaching Build loyalty Feedback Work / life balance Dress code Communication Styles

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Create an environment and culture that caters to all five generations

Creating a Culture of Greatness

• Expect great things to happen • Expect people to be at their best • Coach, train and develop people to their best – It can’t be delegated – Requires upfront work but lessens the time needed in crises, problems and challenges

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Pessimism

• You are not just managing people, you are managing their beliefs • Don’t be ashamed of where you are, be optimistic about where you are going • As pessimism rises, performance decreases. You have to encourage optimism and guard against pessimism, or your team will suffer.

Pessimism

• Be the vaccine against emotional contagions. • Unload naysayers and hire positive leaders of the pack

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How to Earn Trust

• Enhance communication – don’t ever lie

– Communicate in a way that builds trust, not just rallies people toward a vision

• Where there is a void in communication, negativity will fill the void

– Fill the void with positive and frequent communication

How to Earn Trust

• Transparency and Authenticity – Communication must be real

Authenticity Uncover Your True Self

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Remote Working, Flex Time, On-time!

• Daily Flex – Different hours on a daily basis • Variable Flex – Standard working hours with occasional flexibility • Day of the Week Flex – Work extra hour 4 days a week and get an afternoon off. • Extreme Flex – Work anytime anywhere as long as you get the job done. • Core flex- Must be at the office for core hours, (.i.e. 10 to 2 - free to start and finish at different times.

Work Together as a Team, or Alone

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Meeting Dynamics - Generational Divide

Silent Boomer

Millennial Gen X

Employee Engagement Defined

Does not mean… Employee happiness and satisfaction.

Means… Emotional commitment the employee has to the organization and its goals.

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Engaged Employees…

• Care about their work and their company

• Work on behalf of the organization’s goals

• Use discretionary effort

• Work when the work needs done

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Situational Leadership

12 Ways to Keep Your Employees Motivated, Engaged and Unified

1. Clearly define your vision 2. Give people what they want and need – put yourself in their shoes. 3. Communicate often and well.

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4. Spend time personally asking what they know and think (Gen X). 5. Get everyone engaged (especially the Millennials!). 6. Change things only as often as needed (Boomers).

7. Practice random acts of kindness. Say “Thank You”, often – show you mean it! 8. Coach for success. Don’t wait for annual reviews – do it now! 9. Act fairly and care – Employees don’t care what you ask them to do, as long as they know you care.

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10.Give respect and create trust. 11.Don’t be a jerk – apologize. 12.Make work fun. Lighten up!

I’m really sorry!

Engagement – The measuring stick

Engaged, Not Engaged & Actively Disengaged – More engaged = better work performance, sales growth, enhanced productivity, innovation, customer loyalty • Average organization = 1.5 engaged to 1 disengaged. • World Class Organization = 8 to 1 • Engaged organizations have 1.6 times the EPS growth rate

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40 Days of Engagement

• Company education and job training focusing on best practices to build team work and engagement • Leadership Institute – – Grow leaders from inside – Improve management practices

40 Days of Engagement

• Advisory Board to create Winning Habits document – Launch a mentoring program – Promote more interaction with leaders and staff • Communicate daily with frequent status of company initiatives • Create success sharing opportunities

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The Insiders Guide to Managing Today’s Multi-generational Workforce

Home Work Assignments

1. Hold a “Get to Know the Generations” staff / customer meeting and bring the team together to discuss their generational differences & similarities. You could facilitate this session as an added bonus for your clients. 2. Set up Google Alerts on keywords like “Baby Boomers”, “Gen X”, etc. 3. Do a “Generations Mingling Exercise” at a future organization/company/agency/event to discuss specific topics like communication styles, ideas for rewards, training, mentoring, using social media in the office, etc.

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“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.” - George Orwell

Ivy Meadors Speaker, Reinventioneer™ High Tech High Touch Solutions, Inc. [email protected] www.hthts.com

Dan Hammelman NOVO 1 Vice President Operations [email protected] www.novo1.com

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