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I See No Hope for the Future of Our People, If They Are Dependent on the Frivolous Youth of Today, for Certainly All Youth Are Reckless Beyond Words.”

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I See No Hope for the Future of Our People, If They Are Dependent on the Frivolous Youth of Today, for Certainly All Youth Are Reckless Beyond Words.” 5/2/2013 “I see no hope for the future of our people, if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words.” – Hesiod, 700 BC © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 1 5/2/2013 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Coming to You Today Generations Explained Strategies to Recruit, Hire and Retain Team Engagement © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 2 5/2/2013 Generations are Defined By Psychographics can also be seen as an equivalent of the concept of "culture“. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Silent Generation 1929-1945 68-84 38 million (50 mil born) Silent/Boomer Cusper 1940-1945 Baby Boomers 1946-1964 49 - 68 77 million Boomer/X Cusper 1960-1965 Generation X 1965-1982 31 - 48 51 million Gen X/Millennial Cusper 1975-1980 The Millennials (Gen Y) 1983-1994 19 - 30 75-80 million (varies) 1995-2009 iGen / Gen Z / Plurals 18 - 4 (varies) 3 and Alpha Gen 2010 - under Source for age / year ranges - U. S. Census Bureau © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Source: Alpha Gen - Social researcher Mark McCrindle 3 5/2/2013 What Influenced Them Silent Generation Baby Boomers Depression Cold War Civil Rights Korean War Vietnam War TV and Records Disco Space Race VCR/Tape Decks Generation X The Millennials Iran-Contra Afghanistan / Iraq Gulf War 911 & Columbine AIDS Environmental Challenges PC s– CDs iPods / iPads / Records Cable / Internet Social Media – YouTube © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 4 5/2/2013 Baby Boomers make up 46% of force. Millennials comprise 15% of the work force Baby Boomers make up 46%. Boomers are retiring at the rate of 8,000 per day or more than 300 per hour. Source: Everett Community College. © Source:Copyright of HighFutureWork Tech High Touch Institute/Society Solutions, Inc. and NOVO1 for Human Resource Management Feedback? Millennials Immediate and often! Gen X Baby Boomer If I’m in the Silent Gen Mood When I ask Not unless I ask © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 5 5/2/2013 Strategies to Recruit, Hire, & Retain © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Leadership Strategies in a Multi-generational Workplace Employee Expectations Work environment Diversity Mentoring and Politically Savvy coaching Build loyalty Feedback Work / life balance Dress code Communication Styles © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 6 5/2/2013 Create an environment and culture that caters to all five generations © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Creating a Culture of Greatness • Expect great things to happen • Expect people to be at their best • Coach, train and develop people to their best – It can’t be delegated – Requires upfront work but lessens the time needed in crises, problems and challenges © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 7 5/2/2013 Pessimism • You are not just managing people, you are managing their beliefs • Don’t be ashamed of where you are, be optimistic about where you are going • As pessimism rises, performance decreases. You have to encourage optimism and guard against pessimism, or your team will suffer. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Pessimism • Be the vaccine against emotional contagions. • Unload naysayers and hire positive leaders of the pack © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 8 5/2/2013 How to Earn Trust • Enhance communication – don’t ever lie – Communicate in a way that builds trust, not just rallies people toward a vision • Where there is a void in communication, negativity will fill the void – Fill the void with positive and frequent communication © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 How to Earn Trust • Transparency and Authenticity – Communication must be real Authenticity Uncover Your True Self © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 9 5/2/2013 Remote Working, Flex Time, On-time! • Daily Flex – Different hours on a daily basis • Variable Flex – Standard working hours with occasional flexibility • Day of the Week Flex – Work extra hour 4 days a week and get an afternoon off. • Extreme Flex – Work anytime anywhere as long as you get the job done. • Core flex- Must be at the office for core hours, (.i.e. 10 to 2 - free to start and finish at different times. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Work Together as a Team, or Alone © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 10 5/2/2013 Meeting Dynamics - Generational Divide Silent Boomer Millennial Gen X © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Employee Engagement Defined Does not mean… Employee happiness and satisfaction. Means… Emotional commitment the employee has to the organization and its goals. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 11 5/2/2013 Engaged Employees… • Care about their work and their company • Work on behalf of the organization’s goals • Use discretionary effort • Work when the work needs done © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 12 5/2/2013 Situational Leadership © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 12 Ways to Keep Your Employees Motivated, Engaged and Unified 1. Clearly define your vision 2. Give people what they want and need – put yourself in their shoes. 3. Communicate often and well. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 13 5/2/2013 4. Spend time personally asking what they know and think (Gen X). 5. Get everyone engaged (especially the Millennials!). 6. Change things only as often as needed (Boomers). © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 7. Practice random acts of kindness. Say “Thank You”, often – show you mean it! 8. Coach for success. Don’t wait for annual reviews – do it now! 9. Act fairly and care – Employees don’t care what you ask them to do, as long as they know you care. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 14 5/2/2013 10.Give respect and create trust. 11.Don’t be a jerk – apologize. 12.Make work fun. Lighten up! I’m really sorry! © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Engagement – The measuring stick Engaged, Not Engaged & Actively Disengaged – More engaged = better work performance, sales growth, enhanced productivity, innovation, customer loyalty • Average organization = 1.5 engaged to 1 disengaged. • World Class Organization = 8 to 1 • Engaged organizations have 1.6 times the EPS growth rate © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Source: Gallup Q12 – 15 5/2/2013 40 Days of Engagement • Company education and job training focusing on best practices to build team work and engagement • Leadership Institute – – Grow leaders from inside – Improve management practices © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 40 Days of Engagement • Advisory Board to create Winning Habits document – Launch a mentoring program – Promote more interaction with leaders and staff • Communicate daily with frequent status of company initiatives • Create success sharing opportunities © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 16 5/2/2013 The Insiders Guide to Managing Today’s Multi-generational Workforce © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Home Work Assignments 1. Hold a “Get to Know the Generations” staff / customer meeting and bring the team together to discuss their generational differences & similarities. You could facilitate this session as an added bonus for your clients. 2. Set up Google Alerts on keywords like “Baby Boomers”, “Gen X”, etc. 3. Do a “Generations Mingling Exercise” at a future organization/company/agency/event to discuss specific topics like communication styles, ideas for rewards, training, mentoring, using social media in the office, etc. © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 17 5/2/2013 “Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.” - George Orwell © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 Ivy Meadors Speaker, Reinventioneer™ High Tech High Touch Solutions, Inc. [email protected] www.hthts.com Dan Hammelman NOVO 1 Vice President Operations [email protected] www.novo1.com © Copyright of High Tech High Touch Solutions, Inc. and NOVO1 18 5/2/2013 Thank you for attending Please fill out a session evaluation #ACCE13 icmi.com | 800.672.6177 19.
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