Taking on New Challenges: a Compendium of Good Practices In
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Taking on New Challenges A Compendium of Good Practices in Rural Water Supply Schemes Taking on New Challenges A Compendium of Good Practices in Rural Water Supply Schemes Contents Abbreviations Acknowledgements Foreword 1. Innovative Approaches Towards Sustainable Operation and Management Asoga Village, Belgaum District, Karnataka ..............................................................................................1 2. Delivering Potable Water to Households Beru Vilage, Ranchi District, Jharkhand ....................................................................................................7 3. Promoting Equity and Sustainability in Rural Water Supply Dakshina Kannada District, Karnataka ...................................................................................................13 4. Users as Managers of Drinking Water Supply Systems, Gujarat ....................................................................................................................................................19 5. Ensuring Sustainable Water Supply Through Community Ownership and Metering Hebballi Village, Chitradurga District, Karnataka ....................................................................................27 6. Promoting Sustainability in Rural Water Supply Through Strengthening of Local Institutions, Jharkhand .............................................................................................................................................31 7. A Community-led Approach Towards a Secure Future Kandoli Water Supply Scheme, Uttarakhand .........................................................................................39 8. Implementing a Community-managed Sustainable Rural Water Supply Scheme for Poor Households Kokkunnu Water Supply Scheme, Kerala ...............................................................................................43 9. Factoring Demand to Ensure a Secure Water Future Lakhani Village, Bageshwar District, Uttarakhand .................................................................................49 10. Ensuring Sustainable Water Service Delivery Through Innovative Approaches and Quality Management Systems Daryapur Combined Water Supply Scheme, Maharashtra .....................................................................53 11. Enhancing Service Delivery through Private Sector Participation in the Provision of Drinking Water Supply in Rural Areas Mamdapur Multi-village Scheme, Belgaum District, Karnataka ............................................................57 12. Resolving Drinking Water Problems Through Community Efforts Naini-Poudar Village, Rudraprayag District, Uttarakhand ......................................................................63 13. Reinventing Community Water Management – from State Ownership to Professional Community Management Nenmeni Gram Panchayat, Wayanad District, Kerala ...........................................................................67 14. O&M Initiatives for Sustainability 24x7 Water Supplies and Computerised Billings for Rural Households in Punjab .................................73 15. Mainstreaming Information and Communication Technology in Rural Water Supply A Good Governance Initiative, Punjab ....................................................................................................77 16. Implementing a Demand-based Community-managed Sustainable Rural Water Supply Scheme Rawalsera Water Supply Scheme, Uttarakhand .....................................................................................83 17. A Model for Implementing Water Supply and Water Conservation Projects Sanoor Gram Panchayat, Karkala Taluka, Udupi District, Karnataka .....................................................87 List of Figures Figure 4.1 WASMO’s Approach ............................................................................................................... 22 Figure 4.2 Household Tap Connectivity ................................................................................................... 24 Figure 6.1 Annual Electricity Bill for Rural Water Supply Schemes in Jharkhand ....................................... 37 Figure 13.1 Flow Chart of the Nenmeni Rural Water Supply Scheme ......................................................... 68 Figure 13.2 The NRWSS Institutional Arrangement .................................................................................... 70 Figure 15.1 The Complaint Redressal Process .......................................................................................... 79 Figure 15.2 Methodology for Collecting Feedback from Stakeholders ....................................................... 80 List of Tables Table 1.1 Expenditure and Income ........................................................................................................... 5 Table 4.1 Details of Factor-based O&M Incentive ................................................................................... 24 Table 6.1 List of Stakeholders Working in the State Rural Water Sector ................................................. 35 Table 6.2 Initiatives for Strengthening VWSCs ....................................................................................... 35 Table 6.3 Initiatives for Women’s Empowerment .................................................................................... 36 Table 6.4 Support Strategies for Financial Incentives ............................................................................. 36 Table 6.5 List of VWSCs that Lead in Water Revenue Collection ........................................................... 37 Table 6.6 Emerging Interventions in Jharkhand ..................................................................................... 38 Table 7.1 Income and Expenditure Details of the Scheme’s O&M ......................................................... 41 Table 8.1 Cost of Scheme Participation ................................................................................................ 46 Table 8.2 Tariff Structure ....................................................................................................................... 46 Table 11.1 Snapshot of Mamdapur MVWSS ........................................................................................... 59 Table 11.2 Snapshot of the O&M Performance of the Mamdapur MVWSS .............................................. 61 Table 11.3 Performance of the Mamdapur MVWSS ................................................................................. 62 Table 13.1 Tariff Structure at the Nenmeni RWSS .................................................................................... 71 Table 13.2 Income and Expenditure Under O&M in Nenmeni RWSS ....................................................... 71 Table 14.1 Details of 11 Initially Commissioned Schemes ........................................................................ 76 Table 15.1 Time-frame for Redressal of Some Typical Complaints ........................................................... 79 Table 15.2 Questionnaire for Tele-calling Beneficiaries ............................................................................. 81 Table 15.3 District-wise Increase in Revenue (as in June 2011) ............................................................... 82 Table 16.1 Scheme’s Performance in Comparison to Baseline Year ........................................................ 85 Table 16.2 Scheme’s Financial Performance .......................................................................................... 86 Table 17.1 Snapshot of the Sanoor Gram Panchayat Water Supply Project ............................................ 88 Table 17.2 Overview of Connection and Meter Charges .......................................................................... 89 Table 17.3 Overview of Water Income and Expenditure Levels ................................................................ 90 List of Boxes Box 1.1 Slide Rail Arrangement ............................................................................................................ 3 Box 1.2 Appreciation from the World Bank Mission ................................................................................ 4 Box 2.1 History of Beru Piped Water Scheme ....................................................................................... 8 Box 2.2 Key Issues Identified by the VWSC at the Time of Handover .................................................... 9 Box 2.3 Key Concerns Raised by Consumers at the Time of Handover of Scheme ............................ 10 Box 2.4 Evidence of Success ............................................................................................................. 11 Box 4.1 Key Elements in the Empowerment of Local Institutions ........................................................ 23 Box 6.1 Case Study of the Charadih GP Multi-Village Scheme, Koderma District, Jharkhand ............. 33 Box 6.2 Case Study of Bhelkhera Village, Koderma District, Jharkhand .............................................. 34 Box 10.1 Key Features of the Daryapur Combined Water Supply Scheme ............................................ 55 iv Abbreviations BPL Below the Poverty Line C centigrade CI cast iron DANIDA Danish International Developmental Agency DI ductile iron DOEACC Department of Electronics and Accreditation of Computer Courses DPMU District Programme Management Unit DSR Detailed Scheme Report DWSD Drinking Water and Sanitation Department DWSM District Water