Press Presse Prensa
Siemens Enterprise Communications
For the trade press Munich, July 24, 2007
Siemens Enterprise Communications Gains Genesys Gold Partner Certification in EMEA (Europe, Middle East, Africa)
Siemens Enterprise Communications has achieved Gold Partner Certification on the Genesys Voice Platform (GVP), part of the Gold Certification Program driven by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company. The award highlights Siemens’ commitment to deliver leading-edge open communication solutions that cost-effectively incorporate the latest technology for joint Siemens-Genesys contact center clients.
Partners for more than 10 years, Siemens and Genesys help businesses transform their contact centers into dynamic assets that provide excellent service and high agent productivity. The Genesys Contact Center Suite improves customer interaction routing through IP telephony while the Genesys Voice Platform provides interactive self-service and specialized speech applications. Siemens offers both solutions and delivers added value with customized systems integration, project management and professional services to meet customers’ needs.
The Gold Certification Program provides technical differentiation to partners who demonstrate a superior level of expertise in specific product areas and have a proven record of successful, quality implementations. The dual certification underscores Siemens’ commitment to open IP applications and recognizes the vendor as a Genesys partner that provides exemplary expertise with an extreme focus on high customer 1 / 3 Siemens AG Reference number: SEN 2007 07.04 e Corporate Communications Press Office Siemens Enterprise Media Relations Communications GmbH & Co. KG 80312 Munich Claudia Gonitianer-Heckelmann Germany 81359 Munich, Germany Tel.: +49 89 722-31263 E-mail: [email protected] satisfaction.
“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “Siemens was awarded this certification for proving its ability to deliver quality service and customer satisfaction.”
To qualify for Gold Certification status, a partner must meet the following criteria:
A proven history of customer implementations within the past two years
High customer satisfaction as determined by customer surveys
A full lab system in place for all Genesys products the partner certifies and supports
Extensive employee training on all Genesys products the partner certifies and supports
Adherence to Genesys’ professional services methodologies and best practices
Full technical support infrastructure, personnel and practices for Genesys products
Gold Certified Partners earn the right to display the Genesys-approved logo and receive exposure and branding through the Genesys Partner Directory. Gold Certified Partners also receive marketing benefits, technical tools and extra services provided only to Gold Certified partners.
Additional details on Genesys Certified Partner Program are available online at http://www.genesyslab.com/about/partners/certificationprogram.
Siemens Enterprise Communications GmbH & Co. KG is one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure.
2 / 3 Siemens AG Reference number: SEN 2007 07.04 e Corporate Communications Press Office Siemens Enterprise Media Relations Communications GmbH & Co. KG 80312 Munich Claudia Gonitianer-Heckelmann Germany 81359 Munich, Germany Tel.: +49 89 722-31263 E-mail: [email protected] The company is a wholly owned subsidiary of Siemens AG with more than 15,000 employees globally and headquarters in Munich.
More about Siemens Enterprise Communications GmbH & Co. KG at http://www.siemens.com/enterprise
3 / 3 Siemens AG Reference number: SEN 2007 07.04 e Corporate Communications Press Office Siemens Enterprise Media Relations Communications GmbH & Co. KG 80312 Munich Claudia Gonitianer-Heckelmann Germany 81359 Munich, Germany Tel.: +49 89 722-31263 E-mail: [email protected]