SVQ in Management Level 3

SVQ in Management at SCQF level 7

Candidate Recording Forms

Award Code: GM26 23

Candidate name:

Publication code: Z0391 Contents Page

Structure for the SVQ in Management at SCQF level 7 1

Using the Candidate Recording Forms 3

SVQ in Management at SCQF level 7 — Summary Matrix 4

SVQ in Management at SCQF level 7 — Index of Evidence 6

Unit Achievement Record example 7

Candidate Recording Forms 8 Structure for the SVQ in Management at SCQF level 7- GM26 23

Candidates will need to complete four mandatory units and three optional units in order to achieve the full qualification.

Mandatory units

SCQF SCQF SQA Code CFA Code Title level credit HK26 04 CFAM & LAA2 Develop Your Knowledge, Skills and 7 6 Competence H5XP 04 CFAM & LBA3 Lead Your Team 7 9

HA9V 04 CFAM & LDB4 Manage People’s Performance at Work 7 14

H8H2 04 CFAM & LEB1 Provide Healthy, Safe, Secure and 7 7 Productive Working Environments and Practices

Optional Units

SCQF SCQF SQA Code CFA Code Title level credit H69C 04 CFAM & LBA7 Promote Equality of Opportunity, 8 9 Diversity and Inclusion H68E 04 CFAM & LBA9 Develop Operational Plans 8 11 H41S 04 CFAM & LBB3 Manage Corporate Social 8 14 Responsibility (CSR) HF80 04 CFAM & LCA4 Implement Change 8 11 H41T 04 CFAM & LCA5 Evaluate Change 9 6 H5XR 04 CFAM & LDA2 Recruit, Select and Retain People 9 14 H41M 04 CFAM & LDA3 Induct Individuals into their Roles 6 4 H41V 04 CFAM & LDA4 Manage the Redeployment of People 7 7 HK2G 04 CFAM & LDA6 Initiate and Follow Disciplinary 6 6 Procedures HK2J 04 CFAM & LDA7 Initiate and Follow Grievance 6 6 Procedures H683 04 CFAM & LDB1 Build Teams 7 8 H41W 04 CFAM & LDB7 Manage Flexible Working 8 8 H68G 04 CFAM & LDB8 Manage Conflict in Teams 7 5 H41P 04 CFAM & LDB9 Promote Staff Wellbeing 6 5 HA9X 04 CFAM &LDC2 Support Individuals’ Learning and 7 6 Development H41X 04 CFAM & LDC3 Mentor Individuals 6 5

Candidate Recording Forms for SVQ Management SCQF level 7 1 © SQA 2017 Optional Units (cont)

SCQF SCQF SQA Code CFA Code Title level credit HK2K 04 CFAM & LDC4 Coach Individuals 7 6 H69F 04 CFAM & LDC5 Help Individuals Address Problems 6 5 Affecting their Performance HK2L 04 CFAM & LDD1 Develop and Sustain Productive 6 6 Working Relationships with Colleagues H41Y 04 CFAM & LDD3 Develop and Sustain Collaborative 7 5 Relationships with Other Departments H68H 04 CFAM & LDD6 Lead Meetings to Achieve Objectives 7 4 H5K4 04 CFAM & LEA3 Manage the Use of Financial 8 14 Resources H68K 04 CFAM & LEA4 Manage Budgets 7 11 HK2N 04 CFAM & LEB2 Obtain Physical Resources 8 5 HK2P 04 CFAM & LEB3 Manage Physical Resources 8 5 H7CD 04 CFAM & LEB4 Manage the Environmental and Social 8 4 Impacts of your Work H8GX 04 CFAM & LEC4 Communicate Information and 7 3 Knowledge H8H1 04 CFAM & LEC5 Use Information to Take Effective 8 4 Decisions HC03 04 CFAM & LFA2 Implement Operational Plans 8 5 H8H0 04 CFAM & LFA5 Manage Projects 8 11 HK3A 04 CFAM &LFC3 Sell Products and Services 9 5 H68M 04 CFAM & LFD3 Manage Customer Service 6 9 H420 04 CFAM & LFE2 Manage Quality Audits 7 7 HK3E 04 CFAM & LFE3 Prepare for and Participate in Quality 8 6 Audits H9YF 04 CFACSC5 Monitor and Solve Customer Service 6 6 Problems HK20 04 CFACSC8 Work with Others to Improve Customer 6 8 Service

Candidate Recording Forms for SVQ Management SCQF level 7 2 © SQA 2017 Using the Candidate Recording Forms

The Candidate Recording Forms are designed to assist candidates chart their progress through the SVQ. The forms can be used to record the evidence the candidate is presenting towards achievement of the unit/award. They are not mandatory and centres can choose to develop their own recording forms.

Assessment Guidance for the SVQ in Management at SCQF level 7 states on pages 12–13 that candidates are expected to show how their evidence relates to all aspects of the standards. This is because it is important that the evidence is presented in a clear, consistent and legible fashion to ensure that the assessor can make appropriate judgements about the quality, sufficiency and currency of the materials being offered for consideration. To assist the assessor in finding his or her way around the evidence, it would be helpful if candidates numbered each piece of evidence clearly and provided a list of all evidence submitted. Each item of evidence can be denoted by its number together with a brief description.

Three different recording forms are given:

1 Summary Matrix — this can be used as an on-going record of candidate progress through the award. 2 Index of evidence — this can be used to list all items of evidence submitted. 3 Unit achievement record — this can be used to show that the candidate has submitted evidence which meets all parts of the standards:

 Performance criteria  Knowledge and understanding

It can be used by assessors and internal verifiers to sign off completed units.

In order to illustrate the use of the unit achievement record, a completed form for a fictitious unit has also been included. This is because the evidence submitted for actual units varies considerably between candidates. If an actual unit had been chosen, there is a danger that it could be seen as indicating that candidates must include particular items of evidence for the unit.

It should be noted that the match between an item of evidence and an outcome of effective performance, and/or knowledge and understanding statement depends on the specific qualities of the item of evidence being presented. For example, appraisal records can vary considerably in terms of the level of detail included from very basic to very comprehensive, depending on the organisation. Care should, therefore, be taken to ensure that the evidence presented is relevant to the unit(s), outcome(s) of effective performance or knowledge and understanding statement(s) being claimed.

The unit achievement record is insufficient on its own to meet the requirements on presentation of evidence. Assessment Guidance for the SVQ in Management at SCQF level 7, page 13, also states that a candidate must demonstrate that s/he is aware of how the evidence submitted proves that s/he does work in accordance with the standards and understands why the standards represent good managerial practice.

This can be done by a personal report, making notes to accompany the evidence or professional discussion or by any combination of these methods.

Candidate Recording Forms for SVQ Management SCQF level 7 3 © SQA 2017 SVQ 3 in Management at SCQF level 7 — Summary Matrix

SQA SSB Ready for Date Unit Unit title Unit number assessment achieved number Mandatory units (four units required) HK26 04 CFAM & LAA2 Develop Your Knowledge, Skills and Competence H5XP 04 CFAM & LBA3 Lead Your Team

HA9V 04 CFAM & LDB4 Manage People’s Performance at Work H8H2 04 CFAM & LEB1 Provide Healthy, Safe, Secure and Productive Working Environments and Practices Optional units (three units required) H69C 04 CFAM & LBA7 Promote Equality of Opportunity, Diversity and Inclusion H68E 04 CFAM & LBA9 Develop Operational Plans H41S 04 CFAM & LBB3 Manage Corporate Social Responsibility (CSR) HF80 04 CFAM & LCA4 Implement Change H41T 04 CFAM & LCA5 Evaluate Change H5XR 04 CFAM & LDA2 Recruit, Select and Retain People H41M 04 CFAM & LDA3 Induct Individuals into their Roles H41V 04 CFAM & LDA4 Manage the Redeployment of People HK2G 04 CFAM & LDA6 Initiate and Follow Disciplinary Procedures HK2J 04 CFAM & LDA7 Initiate and Follow Grievance Procedures H683 04 CFAM & LDB1 Build Teams H41W 04 CFAM & LDB7 Manage Flexible Working H68G 04 CFAM & LDB8 Manage Conflict in Teams H41P 04 CFAM & LDB9 Promote Staff Wellbeing HA9X 04 CFAM &LDC2 Support Individuals’ Learning and Development H41X 04 CFAM & LDC3 Mentor Individuals

Candidate Recording Forms for SVQ Management SCQF level 7 4 © SQA 2017 SQA SSB Ready for Date Unit Unit title Unit number assessment achieved number Optional units (cont) HK2K 04 CFAM & LDC4 Coach Individuals H69F 04 CFAM & LDC5 Help Individuals Address Problems Affecting their Performance HK2L 04 CFAM & LDD1 Develop and Sustain Productive Working Relationships with Colleagues H41Y 04 CFAM & LDD3 Develop and Sustain Collaborative Relationships with Other Departments H68H 04 CFAM & LDD6 Lead Meetings to Achieve Objectives H5K4 04 CFAM & LEA3 Manage the Use of Financial Resources H68K 04 CFAM & LEA4 Manage Budgets HK2N 04 CFAM & LEB2 Obtain Physical Resources HK2P 04 CFAM & LEB3 Manage Physical Resources H7CD 04 CFAM & LEB4 Manage the Environmental and Social Impacts of your Work H8GX 04 CFAM & LEC4 Communicate Information and Knowledge H8H1 04 CFAM & LEC5 Use Information to Take Effective Decisions HC03 04 CFAM & LFA2 Implement Operational Plans H8H0 04 CFAM & LFA5 Manage Projects HK3A 04 CFAM &LFC3 Sell Products and Services H68M 04 CFAM & LFD3 Manage Customer Service H420 04 CFAM & LFE2 Manage Quality Audits HK3E 04 CFAM & LFE3 Prepare for and Participate in Quality Audits H9YF 04 CFACSC5 Monitor and Solve Customer Service Problems HK20 04 CFACSC8 Work with Others to Improve Customer Service

Candidate Recording Forms for SVQ Management SCQF level 7 5 © SQA 2017 SVQ in Management at SCQF level 7 — Index of Evidence

Evidence Description of evidence number

Candidates can complete the index by entering each item of evidence into it. They can do this on an on-going basis as they go through the process of building their portfolio. There is no need for the evidence to be sequential to fit in with the order of the portfolio. Individual items can be identified by their number. Candidates can adopt any numbering or lettering system they wish. They can group related items of evidence together (eg 1a–1e) or treat each item separately. The critical requirement is that whatever system is adopted, it should be easy to follow.

Candidate Recording Forms for SVQ Management SCQF level 7 6 © SQA 2017 Unit Achievement Record (Example)

(Unit Code) Time Management (Fictitious Unit)

Knowledge and understanding Performance criteria Industry/Sector Context General specific specific Evidence Description of evidence 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 1 1 2 3 4 5 No

1a – 1 e Diary entries X X X X X X X X 2a – 2b To do lists X X X X X X X 3a – 3c Work Plans X X X X X X X X X 4 Appraisal review form X X

Give a brief description of the As you collect your evidence for These evidence you are offering for assessment you should tick the numbers assessment against each relevant boxes. There is a box outcome of effective relate to which represents each outcome of Candidates should enter your performance, and piece of effective performance and knowledge and understanding. which areas of knowledge Evidence knowledge and understanding in and understanding that piece Index and the unit. of evidence covers. will allow your assessor to find your evidence easily. Candidate: Date:

Assessor: Date:

Internal Verifier: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 7 © SQA 2017 HK26 04 (CFAM & LAA2) Develop Your Knowledge, Skills and Competence

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 3 4 5 6 7 8

Notes/Comments

The candidate has satisfied the assessor and internal verifier that the performance evidence has been met.

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 10 © SQA 2017 H5XP 04 (CFAM & LBA3) Lead Your Team

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 1 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 13 © SQA 2017 HA9V 04 (CFAM & LDB4) Manage People’s Performance at Work

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 1 2 1 2 3 4 5 6 7 8 9 10 11

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 16 © SQA 2017 H8H2 04 (CFAM & LEB1) Provide Healthy, Safe, Secure and Productive Working Environments and Practices

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13

Knowledge and understanding Industry/ General Sector Context specific specific No Description of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1 2 1 2 3 4 5 6 7 8 9 evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 19 © SQA 2017 H69C 04 (CFAM & LBA7) Promote Equality of Opportunity, Diversity and Inclusion

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 1 2 1 2 3 4 5 6 7 8 9

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 22 © SQA 2017 H68E 04 (CFAM & LBA9) Develop Operational Plans

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 25 © SQA 2017 H41S 04 (CFAM & LBB3) Manage Corporate Social Responsibility (CSR)

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 1 1 2 3 4 5 6 7

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 28 © SQA 2017 HF80 04 (CFAM & LCA4) Implement Change

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 4 5 6

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 31 © SQA 2017 H41T 04 (CFAM & LCA5) Evaluate Change

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 1 1 2 3

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 34 © SQA 2017 H5XR 04 (CFAM & LDA2) Recruit, Select and Retain People

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Knowledge and understanding Industry/ General Sector Context specific specific No Description of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 1 2 1 2 3 4 5 6 7 8 9 evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 37 © SQA 2017 H41M 04 (CFAM & LDA3) Induct Individuals into their Roles

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 4 5 6

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 40 © SQA 2017 H41V 04 (CFAM & LDA4) Manage the Redeployment of People

Notes/Comments

The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 43 © SQA 2017 HK2G 04 (CFAM & LDA6) Initiate and Follow Disciplinary Procedures

Performance criteria No Description of evidence 1 2 3 4 5 6

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 46 © SQA 2017 HK2J 04 (CFAM & LDA7) Initiate and Follow Grievance Procedures

Performance criteria No Description of evidence 1 2 3 4 5 6

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 1 2 3

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 49 © SQA 2017 H683 04 (CFAM & LDB1) Build Teams

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 52 © SQA 2017 H41W 04 (CFAM & LDB7) Manage Flexible Working

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 55 © SQA 2017 H68G 04 (CFAM & LDB8) Manage Conflict in Teams

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 1 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 58 © SQA 2017 H41P 04 (CFAM & LDB9) Promote Staff Wellbeing

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 61 © SQA 2017 HA9X 04 (CFAM & LDC2) Support Individuals’ Learning and Development

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Knowledge and understanding Industry/ General Sector Context specific specific No Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 3 1 2 3 4 5 6 7 8 9 10 11 12 13 of evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 64 © SQA 2017 H41X 04 (CFAM & LDC3) Mentor Individuals

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 1 2 3 4

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 67 © SQA 2017 HK2K 04 (CFAM & LDC4) Coach Individuals

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Knowledge and understanding Industry/ General Sector Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 1 2 3 4

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 70 © SQA 2017 H69F 04 (CFAM & LDC5) Help Individuals Address Problems Affecting their Performance

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 73 © SQA 2017 HK2L 04 (CFAM & LDD1) Develop and Sustain Productive Working Relationships with Colleagues

Knowledge and understanding Industry/ General Sector Context specific specific No Description of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 3 1 2 3 4 5 6 7 8 9 10 evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 76 © SQA 2017 H41Y 04 (CFAM & LDD3) Develop and Sustain Collaborative Relationships with Other Departments

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 79 © SQA 2017 H68H 04 (CFAM & LDD6) Lead Meetings to Achieve Objectives

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Knowledge and understanding Industry/ General Sector Context specific specific Description of No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 1 1 2 3 4 5 evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 82 © SQA 2017 H5K4 04 (CFAM & LEA3) Manage the Use of Finance Resources

Knowledge and understanding Industry/ General Sector Context specific specific No Description of 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 2 1 2 3 4 5 6 7 8 9 10 11 12 evidence

Notes/Comments

Candidate: Date:

Assessor: Date:

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10

Notes/Comments

Candidate: Date:

Assessor: Date:

Notes/Comments

Candidate: Date:

Assessor: Date:

Performance criteria No Description of evidence 1 2 3 4 5 6 7

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 1 2 3 4

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 94 © SQA 2017 H7CD 04 (CFAM & LEB4) Manage the Environmental and Social Impacts of Your Work

Performance criteria No Description of evidence 1 2 3 4 5 6 7

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 1 2 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 97 © SQA 2017 H8GX 04 (CFAM & LEC4) Communicate Information and Knowledge

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 1 1 2 3 4

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 100 © SQA 2017 H8H1 04 (CFAM & LEC5) Use Information to Take Effective Decisions

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 103 © SQA 2017 HC03 04 (CFAM & LFA2) Implement Operational Plans

Notes/Comments

Candidate: Date:

Assessor: Date:

Knowledge and understanding General No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Knowledge and understanding Industry/Sector Context specific specific No Description of evidence 1 2 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 110 © SQA 2017 HK3A 04 (CFAM & LFC3) Sell Products and Services

Performance criteria No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Notes/Comments

Candidate: Date:

Assessor: Date:

Knowledge and understanding Industry/ General Sector Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 1 2 3 4 5 6 7

Notes/Comments

Candidate: Date:

Assessor: Date:

Knowledge and understanding Industry/ General Sector Context specific specific No Description of evidence 1 2 3 4 5 6 7 8 9 10 11 12 13 1 2 1 2 3 4 5 6

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 119 © SQA 2017 HK3E 04 (CFAM & LFE3) Prepare for and Participate in Quality Audits

Knowledge and understanding Industry/Sector General Context specific specific No Description of evidence 1 2 3 4 5 1 1 2 3 4

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 122 © SQA 2017 H9YF 04 (CFACSC5) Monitor and Solve Customer Service Problems

Knowledge and understanding for the whole unit No Description of evidence 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date:

Candidate Recording Forms for SVQ Management SCQF level 7 125 © SQA 2017 HK20 04 (CFACSD8) Work with Others to Improve Customer Service

Knowledge and understanding for the whole unit No Description of evidence 1 2 3 4 5

Notes/Comments

Candidate: Date:

Assessor: Date: