Student Affairs Mission

Student Affairs at Portland State University includes programs and services in the areas of Admissions, Registration and Records; Career Center; Center for Student Health and Counseling; Educational Equity Programs and Services; Office of the Dean of Students; and Undergraduate Advising and Support Center.

Student Affairs Mission:  To facilitate and enhance student learning and success through intentionally connecting parts of the student experience into a whole.  To enrich and complement student learning by providing opportunities for involvement in meaningful activities within the University community and the larger urban community.  To provide services that facilitate a student's transition to the University and remove barriers to student success.

Student Affairs Departments

Admissions, Registration Upward Bound and and Records Educational Talent New Student Programs: Search/TRIO Campus Visits, Outreach, Native American Student Orientation, & and Community Center Scholarships Native American Student International Admissions Services Co-Admissions Residency Office of the Vice Provost Veteran’s Certification for Student Affairs Records and Registration Office of the Dean of Degree Clearance and Students Auditing Student Conduct Student Legal and Career Services Mediation Services Peace Corps Multicultural Center Student Employment Student Activities and Career Counseling Leadership Programs Job and Recruitment Campus Recreation Coordination Residence Life Women's Resource Center Educational Equity Programs Diversity Scholarship Center for Student Health Programs and Counseling Skills Enhancement and Medical Services Tutoring Center Dental Services Student Support Counseling and Services/TRIO Psychological Services Health Education and Community College Outreach Relations Testing Academic Support Program Undergraduate Advising Student-Athlete Advising and Support Center Veterans’ Service General Academic Disability Resource Center Advising Student Affairs Leadership Team

Jackie Balzer, Vice Provost for Student Affairs Michele Toppe, Interim Dean of Students Agnes Hoffman, Associate Vice Provost Enrollment Management Dan Fortmiller, Associate Vice Provost for Academic and Career Services Mary Ann Barham, Director Undergraduate Advising and Support Center Mary Beth Collins, Director for Student Health and Counseling Mark Bajorek, Director of Medical Services for Student Health and Counseling Paulette Watanabe, Director for Educational Equity Programs Dee Thompson, Director for the Career Center April Turner, Executive Assistant to the Vice Provost for Student Affairs Angel James, Assistant to the Vice Provost for Student Affairs

Professional Student Student Affairs Departments Employees Employees

Admissions, Registration and Records 70 30 Career Center 8 2 Dean of Students Office 50 287 Educational Equity Programs and Services 16 35 Student Health and Counseling Services 62 29 Undergraduate Advising and Support Center 18 8 Office of the Vice Provost for Student Affairs 3 1 Approximate Totals 227 392 Campus Leadership Committees:  Students of Concern Committee (Distress and Disruptive Students)  First Steps to Student Success and Retention Action Committee  Enrollment Management Committee: Pending 08/09  Healthy Campus Initiative: Pending 08/09 PSU Student Affairs

Annual Report Highlights The information below is extracted from annual reports submitted by department leaders.

OFFICE OF ADMISSIONS, REGISTRATION and RECORDS

Number of Campus Visit Guests hosted on campus: 2002-2003 2003-2004 2004-2005 2006-2007 2007-2008 September 39 133 132 165 76 October 152 256 353 594 849 November 114 275 250 692 572 December 75 212 318 337 307 January 109 122 382 385 564 February 109 584 550 534 594 March 146 568 578 858 1017 April 244 289 567 870 651 May 139 322 1054 1302 710 June 83 399 391 385 463 July 180 641 559 267 August 226 514 583 501

Total 1616 4315 5717 6890 5803

Number of Guests who attended hosted visitation programs for targeted populations:

PREVIEW of PSU Day – 726 guests PSU FRIDAYS (now called “Viking Visitations”) – 927 participants BRIDGES (visitation for ethnically/culturally diverse prospects) – 192 students I’M GOING TO COLLEGE visit – 200 5th & 6th graders INSTANT VIKING PROGRAM – 222 prospective HS seniors GEAR UP “TEAM VIKING” grant program – 300 middle & high school students VIKING SCHOLARS RECEPTION – 76 scholars and 132 guests CHAT Sessions – Over 1200 prospective students & family from around the world NATIONAL STUDENT EXCHANGE – Placed 226 students exchanging to PSU, 93 students to outbound campuses NON-RESIDENT COLLEGE FAIRS & HIGH SCHOOL VISITS – 10 states & 14 foreign countries resulting in tens of thousands of leads OREGON HIGH SCHOOL & COMMUNITY COLLEGE VISITS – over 300 individual (some repeat) high school visits and 13 community colleges

OUT-0F STATE SCHOLARSHIPS – Received 231 scholarship applications, awarded 28 new ALL OTHER SCHOLARSHIPS (International & University awards) – Received approximately 550 applications, awarded 155 new.

Admission yield & Orientation participation over time:

Total Orientation Attendees Upd 11-20-07 Freshmen % Change Transfer % Change Total % Change 2001 1114 20.7% 1246 -5.1% 2360 5.5% 2002 1294 16.2% 1433 15.0% 2727 15.6% 2003 1383 6.9% 1636 14.2% 3019 10.7% 2004 1197 -13.4% 1810 10.6% 3007 -0.4% 2005 1277 6.7% 1916 5.9% 3193 6.2% 2006 1401 9.7% 1729 -9.8% 3130 -2.0% 2007 1506 7.5% 1761 1.9% 3267 4.4% Dif '02-'07 212 16.4% 328 22.9% 540 19.8%

Orientation Attendees as a percentage of Registered Students Fall 2007 (November 20, 2007 data) Admits Registered % Orient % Freshmen 3324 1565 47.1% 1401 89.5% Transfer 3125 2257 72.2% 1585 70.2% Total 6449 3822 59.3% 2986 78.1%

May- Apr-08 08 Jun-08 Emails Categories Admissions Programs 23 48 34 Application Requirements 193 243 276 Campus Visits 12 8 3 Cashiers 4 13 20 Current Application Status 305 230 189 Current Student Updates 24 38 26 Degree Requirements 12 6 8 Financial Aid 15 9 12 General Inquiries 47 83 83 Graduate Inquiries 28 48 58 Holds 2 9 4 Housing 11 8 4 Information Requests 79 91 54 International 802 737 817 Miscellaneous 234 150 196 Orientation 7 33 36 Petitions 1 1 0 Re-enrollment 1 2 1 Registration 57 116 108 Residency 10 31 6 Scholarships 5 5 1 Transcript Requests 12 12 0 Credit Transfer 0 29 38 Advising 0 0 8 Pin Reset 0 6 2 1884 1956 1984 Average # Emails/work day 86 94 95

Grand Total Emails managed 2364 1956 1984

Number of “Drop in” counselor visits staffed by admission counselors:

Month Domestic Internationa Total l Sept 2007 628 127 755 Oct 2007 416 132 548 Nov 2007 567 147 714 Dec 2007 284 45 329 Jan 2008 641 154 795 Feb 2008 490 167 657 Mar 2008 678 189 867 April 2008 572 168 740 May 2008 571 150 721 June 2008 602 164 766 Total 5449 1443 6892

Admission Application Evaluation, Co-admission & Transfer Articulation, Registration & Records, Degree Certification, Classroom Scheduling, and Student Information System Management.

 Evaluated more than 20,000 new admission applications, +11% over prior year;  Developed DARS transfer tables for international schools including 11 Canadian and 4 Saudi Arabian schools to increase efficiency and standardize international transfer evaluation;  Central ARR telephone line received an average of 8,118 incoming calls per month with an average wait time of 49 seconds. 94% of all calls were answered.  Transcript requests routinely were serviced within standard 3-5 work days (usually 3 or fewer). Improved service with implementation of online ordering system. 39% of all transcript orders were processed from online requests last year;  Managed and launched new online Grade Change system. This allows faculty to enter grade changes directly, eliminating the paper system previously available. At spring 2008, 58% of all grade changes were submitted electronically by faculty directly. This increased speed of service to students and reduced errors and processing time;  Completed implementation of SSC policy change mandating conversion of undergraduate I grades to F after one year. This involved implementation of additional administrative processes for records and degree clearance staff members;  Normalized correspondence credit recording on PSU transcript aligning with best practices at other universities. This involved new processes and methods;  Degree & Veterans’ Certification staff counseled an average of 1600 students each month;  Processed and certified more than 5,420 student graduation applications in the last year. This represents an increase of 10% over prior year;  Modified diploma mailing process to save approximately $4000 in postal charges each year;  Implemented new campus classroom scheduling policies;  Implemented and created an online Course Planning Guide for students;  Converted to a fully online quarterly Schedule of Classes and created an annual Registration Guide.  Coordinated & hosted NAFSA credentials training workshop at PSU;

Number of Applications from 1997-2008 (80% increase) based on Fall Term 15500 15250 15000 15,046 14750 14500 14250 14000 13,655 13,970 13750 13500 13250 13000 s 12750 12,395 t 12500 n 12250 11,961 12,867 a 12000

c 12,393 i

l 11750

p 11500

p 11250 11000 A 10750 10500 10250 10000 10,391 9750 9500 9095 9250 9000 8750 8584 9216 8500 8250 8000 8322 Co-admission1997 accomplishments:1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 est Year - Fall 4th Week Snapshot The chart below shows the number of students co-admitted from each partner for each of the past eight terms. The total number of co-admitted students for the past academic year, 07-08, rose 15% over the 06-07 year, following a 19% increase in 06-07.

200604 200701 200702 200703 200704 200801 200802 200803 Clackamas CC 18 11 4 2 31 20 9 5 Mt Hood CC 12 14 5 12 29 17 11 12 PCC 321 170 143 100 355 188 128 127 Chemeketa CC 25 4 5 4 22 10 7 11 Clark CC 5 5 5 1 10 3 1 1 Clatsop CC 0 1 0 2 3 0 2 1 Totals: 381 205 162 121 450 238 158 157

Selected statistics 07-08 06-07  Call Center - avg. # phone calls per month 8,118 7792  Call Center - avg. caller wait time 49 sec 35 sec  Call Center - avg. % off calls answered/month 94% 95%

Other Key Processing Statistics include: 07-08 06-07  Enrollment Verifications: 319 974  Quick Entry Applications: 7,434 8,555  By-Arrangements: 5,106 5,478  Registration Entries (manual): 63,872 66,257  % of Manual Registration 22% 22%  Grade Changes (manual): 17,987 19,990  Grade Change (online): 3,154* ----  Transcripts Issues (all): 43,779 40,982  Transcripts Issued (manual): 26,684 36,855  Transcripts Issued (online): 17,095** 4,127**  Washing Border Policy Applications 469 365  Residency Affidavits: 686 863  SSC Petitions: 1,280 1,056  DAC Petitions: 2,471 3,247 * Online Grade Change introduced winter 2008, allowing directly online entry by faculty. ** Online Transcripts available for 2 years. In 07-08, 39% of transcripts were ordered online, an increase of more than 400% over prior year.

Degree Certification& Veterans’ Certification Overview: Certify enrollment for Veterans each term 07-08 06-07 05-06 02-03 719 855 856 533 Academic Classroom Scheduling Overview:

The ARR Scheduling team creates course schedules and prepares registration systems after collecting course offerings from among 70 departments and special programs each term;  The Scheduling Team assigns classrooms for more than 50% of term offerings using less than 30% of university classroom inventory. Efficiencies are achieved by adherence to University-approved protocols;

Numbers of course offerings managed by ARR:

Course Reference Numbers (CRNs) at PSU from 00-01 to 07-08

18000 17500 17600 17000

s 16500

N 16000 15657 R 15500 15040 15600 C 15000 f 15032

o 14500 14558 # 14000 13500 13000 13181 12500 12588 00-01 01-02 02-03 03-04 04-05 05-06 06-07 07-08 Year

CAREER SERVICES

The PSU Career Center serves the career development needs of PSU students and alumni. The director, career counselors, and graduate assistant  Provided one-on-one counseling to 2,301 students and alumni.  Served 337 students through workshops in the Career Center.  Served 1,709 students through workshops offered in residence halls, classrooms, and to student organizations.

In addition to providing career counseling services to students, the Center also manages student employment. The Student Employment Coordinator meets with all work-study students interested in working in off-campus community service jobs. The coordinator served 129 students with work-study who were seeking off-campus employment.

The on-line jobs database, CareerConnect, allows our students and alumni to access all job postings and on-campus recruiting from any computer. CareerConnect (which includes career jobs as well as student jobs and internships) is an efficient and cost effective way to provide information on available jobs. It is heavily used by students and alumni, last year:  The average monthly student logins to CareerConnect was 6,724. The busiest month was October, with over 8,500 student logins.  The average number of jobs active at anyone time was 1,200.

The Career Center held three job fairs in 2006-07.  The On-campus Student Job Fair hosted 25 campus departments and was attended by approximately 400 students seeking on-campus jobs.  The Nonprofit Job Fair, hosted in cooperation with Idealist, brought 61 organizations to campus and was attend by over 900 job seekers.  Career Information Day brought 86 employers to campus and was attended by over 1200 students.  The Summer and Part-time Job Fair hosted 41 employers and was attended by approximately 600 students. . DEAN OF STUDENTS and DOS PROGRAMS

OVERALL DOS DATA PSU Student Ambassador events=approximately 2300 hours, participating in over 700 campus events Student Employees and paraprofessional students working in Dean of Students areas= 645

STUDENT CONDUCT Total formal conduct hearings with Student Conduct Committee=3 Number faculty/staff and students members of Student Conduct Committee=12 Total incidents with hearing officer (Res Life)=678 Total incidents with hearing officer (DOS)=52 Total number of cases involving violations of Housing Policy or Code of Conduct or both= 1064

CAMPUS RECREATION Highlights from program areas: • Rec Clubs - 83% retention rate of clubs that registered to clubs that continued all year • Outdoor Program Total number of uses =3863 % change from FY05=48% increase Number of user-days=2359 %increase from FY05=14% increase • Intramurals - Over 150 individual days of programming Fall Term-Basketball League – One night per week, 4 hours, 12 Teams Co-ed ~ Winter Term League – One Night per week, 4 hours, 16 Teams Co-ed ~ 128 Participants ~ Spring Term, Open Recreation – Two nights per week, 2 and 3 hours respectively. 10 to 20 Participants per night ~ 33 Different Individuals

Outdoor Program Trip Participation Overall, participation is up in the area of trip leading – 651 compared to 507 last year. However, these two years cannot be compared equally, as this year’s participation numbers include 200 people who attended the Telluride MountainFilm festival. This event was not on the calendar last year. This information is offered not to detract from the MountainFilm festival, as it is an important aspect of the Program, but in an effort to provide accurate information regarding the state of the Program; trip participation slipped.

Recreation Clubs Fall Number participants per practice= 286 Fall Number practices per term=504 Winter Number participants per practice=271 Winter Number practices per term=621 Spring Number participants per practice=203 Spring Number practices per term=458 AY 06-07 Number total number of practices=1583

Rec Clubs Retention Rate Total number clubs at end of year=30 Retention rate=83%

MULTICULTURAL CENTER Total number of events=783

STUDENT ACTIVITIES AND LEADERHIP DEVELOPMENT Number of Student Organizations per cluster/type Academic =82 Advocacy and Service=25 Fine and Performing Arts= 35 Greek =9 Multicultural =35 Political =11 Spiritual =19 Total =216

STUDENT LEGAL AND MEDIATION SERVICES Types of cases handled for students: Landlord Tenant Family Law Employment Estate Planning Debitor/Creditor Consumer Law Car Accident Traffic Violations In 2006-07 Doubled amount of in-court representation for students Implemented bi-monthly Dissolution Orientation program

WOMENS RESOURCE CENTER Number of Student Volunteers and Interns=84 Returning Women Served phone=65 In person=185 Email=75 Presentations=125 Total usage numbers for all WRC services =4,580

EDUCATIONAL EQUITY PROGRAMS (EEPS) The mission of Educational Equity Programs and Services is to provide academic support services to Portland State students, as well as college information and educational support services to students in many of the Portland metropolitan area middle schools and high schools. Opportunities to enhance academic success through the Skills Enhancement and Tutoring Center (SETC), comprehensive academic support programs for students from diverse backgrounds, and the TRIO programs (sponsored by US Department of Education funds) are services available through this department. Native American and Alaskan Native student populations find cultural and campus connections through our Native American Student Services Coordinator and the Native American Student and Community Center. Individuals checking in at the front desk of the EEPS office for the 07-08 year numbered 3,190.

Skills Enhancement and Tutoring Center The SETC offers group and drop-in tutoring services for most 100 and 200 level and some upper division courses taught at P.S.U., as well as a variety of workshops for students wishing to refresh or enhance their math, reading, speaking, and study skills. All students, undergraduate or graduate, enrolled in courses at Portland State are eligible to utilize the services. Utilization of the services has grown exponentially since the Center’s opening 4 years ago. By the end of Winter Term 2008, approximately 1088 students (3087 sessions) met with tutors or attended workshops; numbers at the end of Winter Term 2007 were 1019 students (2845 sessions). The drop-in tutoring is supported by funds from the Student Fee Committee.

Native American Student and Community Center “The Native American Student and Community Center is a learning center that provides an opportunity to unite all communities; it is a place for remembering, affirming, and empowering all people. The center will be a symbol of health, goodwill, and community pride.” (original mission, PSU Native Students, 1996). A variety of programs, services, and activities take place in the Center: Native American Studies courses are taught a classroom in the Center, the Native American Student Support Services Coordinator meets with students in his office; a shared office houses the two Native student groups, UISHE and AISES; and the facility is available for lease by the campus, Native, and external communities. Diversity Scholarship Programs The Diversity Scholarships, tuition remission awards made each academic year to first time freshmen and students with college credits, recognize students who demonstrate outstanding achievement, service to school and community, leadership qualities, and the potential to contribute to the diversity of the campus community. The majority of students receiving the scholarship are first generation and low income. Students receive comprehensive support services in addition to the tuition remission. On the average, 20- 30 new awards are made each year, and 30-35 students complete their baccalaureate degree. Students receiving the scholarships must maintain academic standards set forth by the programs and complete 8 hours of community service each term.

Native American Student Support Services Academic advising, assistance finding tribal enrollment information, and referral to campus and community resources specific to the needs of Native American and Alaskan Native students are a few of the many services provided by this individual. NA/AN students attending P.S.U. has grown steadily to just under 300. At the Native American Honor Day Graduation Ceremony held in June, 2008, graduating NA/AN students were draped with Pendleton blankets to recognize the completion of their undergraduate and graduate degrees. NA/AN students, as a whole, have the lowest graduation rates among ethnic groups.

TRIO Student Support Services/Educational Opportunity Program Funded to serve 265 students, the SSS/EOP program is in its third year of a four year grant from the U.S. Department of Education. The program has been hosted by Portland State for almost 30 years. The mission of SSS/EOP is to increase the retention and graduation rates of eligible low income, first generation and disabled students; and, to foster an institutional climate supportive of the success for those students through comprehensive services and advocacy. The program has met or exceeded its goals each year. At the SSS/EOP graduation in May 2008, over 40 students were honored for completion of their undergraduate degrees (Spring and Summer).

TRIO Upward Bound and Educational Talent Search: Project PLUS Portland State has served as host to Upward Bound and Educational Talent search for over 30 years. The purpose of Upward Bound and Project PLUS is to provide and facilitate access and retention into post-secondary education for low-income students whose parents do not hold bachelors degrees. The programs provide academic services like tutoring and high school credit classes, as well as college visits, career exploration, and financial aid and college admissions assistance. Upward Bound and Project PLUS currently serve approximately 700 students from the Portland Public School District and the Hillsboro School District. A large percentage (over 67%) of the student population is comprised of under-represented ethnic minority students. Ninety-five percent of the Upward Bound students stay in the program through high school graduation, 92% enroll in college immediately after high school and 80% since 1998 are still either in college or have graduated. STUDENT HEATLH AND COUNSELING (SHAC)

Overall Statistics 06/07 05/06

Unique Patients: Health Service 6242 Counseling 412 Total Visits: Health Service: 26989 24176 CAPS: 12245 11633*

Health Service: New patient MD-routine 895 793 New patient MD-extnd 389 1323 Returning MD-rout 5295 5035 Returning MD extnd 1422 1323 New nurse 869 1477 Returning nurse 3770 5434 Urgent nurse 919 1509 Brief MD consult 979 1023 Fill fee 3671 7332 New psych 271 265 Returning psych 1529 1467

Counseling and Psychological Services: Individual psychotherapy 4766 5807 Intake 956 1005 Psychoed Group 275 176 Group 354 296 Emergency 696 660 Couples 204 193 Case Management 100 57

UNDERGRADUATE ADVISING ANS SUPPORT CENTER

Academic Advising  UASC advisers had 9599 individual student contacts.  1796 advising inquiries were answered by UASC advisers; this is a 42.1% increase over 2005-06.

 More than 10,000 phone calls were answered by the front desk staff.  UASC advisers made all the “Getting Started” (overview of graduation requirements) presentations at quarterly orientation sessions and the majority of the presentations at the orientation sessions for fall term. In 2006-07 4159 new undergraduate students participated in New Student Orientation (in preparation for fall, winter, Spring & Summer).  UASC advisers were able to visit 75% of the FRINQ sections in fall term and 67.6% of the spring term sections.  876 students on Academic Warning attended the mandatory workshop offered by the UASC.

Academic Support Program (ASP) served 320 students who ether academically dismissed or admitted to PSU on a conditional basis. 91 of these students also attended a College Success course.

Student-Athlete Advising: 320-350 student-athletes.

Student-Veterans Advising: 306 contacts with student-veterans.

Community College Relations (CCR) advisers had 313 off-site appointments and approximately 800 of the 9599 students advised in the UASC (see above) identified themselves as co-admitted. CCR also responded to 440 emails and 614 phone calls.

In conjunction with the office of Admissions, Registration, and Records (ARR), CCR coordinates co-admission agreements between PSU and nine community colleges. From July 1, 2007 through June 30, 2008, 1,033 student contacts in the UASC indicated they were co-admitted with one of our local community college partners. (Because co- admission status in this context is self-reported, it is more likely that these numbers are underreported as students are more likely to not answer the question than to specifically indicate their status.)

Co-Admission Partner School Start year for # of students co-admission admitted since agreement start year Clackamas Community College (Oregon City, OR) 1997 878 Mt. Hood Community College (Gresham, OR) 1999 418 Portland Community College (Portland, OR) 2000 4,677 Columbia Gorge Community College (The Dalles, OR)* Tillamook Bay Community College (Tillamook, OR)* Chemeketa Community College (Salem, OR) 2002 206 Oregon Coast Community College (Lincoln City, OR)** Clark College (Vancouver, WA) 2006 47 Clatsop Community College (Astoria, OR) 2007 10 TOTAL 6,236

Disability Resource Center (DRC) During the 2006-07 academic years, 863 students registered with the DRC were enrolled in PSU courses. Interpreting & Captioning Services The DRC maintained professional service contracts with 2 sign-language agencies and 2 real-time captioning agencies.

Interpreter Services: Summer: 4 students receiving interpreting services (23 credit hours) Fall: 8 students (91 credit hours) Winter: 6 students (64 credit hours) Spring: 7 students (76 credit hours) TOTAL number of credit hours: 254

Captioner Services: Summer: 3 students receiving captioning services (12 credit hours) Fall: 8 (89 credit hours) Winter: 6 students (65 credit hours) Spring: 5 students (60 credit hours) TOTAL number of credit hours: 226

Alternative Formats Services (e-text and Braille) During the 2006-07 academic years, the DRC employed 12 scanning technicians (e- text/editors) 80,835 pages scanned and edited by DRC 81 books ordered from RFB&D 209 books/ course packets converted to electronic text (e-text) by DRC 90 handouts/other material converted to electronic text by DRC 6 books available from the DRC library 6 texts from publishers in e-text format 10 books enlarged TOTAL number of alternative formats requests provided: 396 (for 98 students)

Note taking Services During the 2006-07 academic year, the DRC provided note takers for 187 students in 299 classes

Testing Services The DRC proctored 499 student exams for 153 students for a total of 1075 proctor hours. 46 exams were proctored with the assistance of DRC readers and/or scribes. The DRC/SHAC Testing Center proctored 864 student exams.