Escalation Matrix of M/S ITI Ltd

Escalation Matrix of M/s ITI Ltd.

Northern Region Escalation chart : Support Engineer Contact level name Designation details E-Mail ID

Technical support L1 Romelus.D Engineer 9810602566 [email protected] support Technical support Lokesh Yadav Engineer 9868335559 [email protected] Senior Manager L2 - Technical support Jai Kishan support 9810195480 [email protected] National Manager L3 Ravi Technical support Krishnamurthy support 9845090836 [email protected] Technical Sathish Director [email protected] * All mails to be copied to [email protected]

Following sites come under North Region support: S.N. Circle Name of the Nodes Haryana Yamunagar, Faridabad, Gurgaon, Sirsa, Hisar, Panipat, 1 Rewari/ Dharuhera, Rohtak, Ambala 2 HP Dharmsala, Kullu, Mandi, Shimla, Solan 3 J & K Jammu, Srinagar 4 New Delhi Kidwai Bhawan Punjab Bathinda, Ferozepur, Hoshirapur, Pathankot, Patiala, Ropar, 5 Sangrur, Chandigarh ( 2 no. of RAS) Rajasthan Ajmer, Alwar,Bhilwara, Bikaner, Jaipur, Jhunjhunu, 6 Sri Ganganagar, Udaipur 7 UP East Faizabad, Gorakhpur, Jhansi, Lucknow UP West Aligarh, Bareilly, Bulandshahar, Gautambudhnagar (Noida), 8 Gaziabad, Mathura, Meerut, Moradabad, Moradabad 9 Uttaranchal Haridwar, Dehradun, Udamsingnagar, Haldwani Eastern Region escalation chart :

Support Contact level Engineer name Designation Details E-Mail ID

Technical L1 support support Anjan Basu Engineer 9831540592 [email protected]

Technical support S.Vijay Engineer 9330997327 [email protected]

Senior Manager - L2 Technical support Jai Kishan support 9810195480 [email protected]

National Manager L3 Ravi Technical support Krishnamurthy support 9845090836 [email protected]

Technical Sathish Director [email protected]

* All mails to be copied to [email protected]

Following sites come under Eastern Region support:

Circle Places 1 Assam Dibrugarh, Guwahati, Jorhat, Sibsagar, Silchar, Tinsukia 7 Bihar Patna, 8 Jharkhand Bokaro, Hazaribagh, Ranchi 11 NE Aizwal, Dimapur, Imphal, Itanagar, Agartala 16 Orrisa Balasore, Bhuvneswar, Dhnekanal, Koraput, Rourkela West Bengal Berhampur, Durgapur, Gangtok, Haldia, Jalpaigururi, Kharagpur, Malda, 21 Siliguri, Suri 30 Kolkata TD Kolkata (3 no. of RAS)

Andhra Pradesh State : Escalation chart Support Engineer Contact level name Designation details E-Mail ID

Technical L1 support support Ram Prashanth Engineer [email protected]

Technical L2 support support Sesa Rao Engineer 98459659620 [email protected]

Name of Circle Name of nodes covered under AP Telecom Circle

Ananthapur, Eluru, Guntur, Hyderabad (2 no. of RAS), Kurnool, A P Rajamundry, Tirupati, Vijayawada, Warangal, Cudappah, Telecom Karimnagar, Khammam, Mahboobnagar, Nalagonda, Nellore, Nizamabad, Ongole ,Srikakulam, Vizhanagaram Karnataka State : Escalation chart Support Contact level Engineer name Designation details E-Mail ID

Technical L1 support support Balamurugan Engineer 9845116449 [email protected]

Technical Thamarai support Manalan Engineer [email protected]

Senior Technical L2 support support Arun Nair Engineer 9820029163 [email protected]

Name of Name of nodes covered under Karnataka Telecom Circle Circle Bagalkot, Bangalore (3 no. of RAS), Belgaum, Bellary, Bidar, Karnataka Bijapur, Chikmangalore, Davanagere, Haveri, Kolar, Mangalore, Telecom Raichur, Karwar, Hubli, Koppal, Madikeri

Tamil Nadu and Chennai TD : Escalation chart Support Engineer Contact level name Designation details E-Mail ID

L1 Technical support support Vinodh Kumar Engineer 9840777367 [email protected]

Technical support Karthik Engineer 9841074367 [email protected]

L2 Senior Technical support Arun Nair support Engineer 9820029163 [email protected]

L3 Ravi National Manager support Krishnamurthy Technical support 9845090836 [email protected]

Sathish Technical Director [email protected]

Name of Circle Name of nodes covered under Tamil Nadu Telecom Circle and Chennai TD Tamil Nadu Kumbakonam, Nagarcoil, Tirunelveli, Trichy, Tuticorin, Vellore, Chennai TD Chennai ( 2 no. of RAS) Western Region Escalation chart : Support Contact level Engineer name Designation details E-Mail ID

Technical support L1 Karthikkeyan Engineer 9324279799 [email protected] support Technical support Remus Engineer 9820002481 [email protected] Senior Technical L2 support support Arun Nair Engineer 9820029163 [email protected] National Manager L3 Ravi Technical support Krishnamurthy support 9845090836 [email protected] Technical Sathish Director [email protected]

* All mails to be copied to [email protected] Name of Circle Name of nodes covered under Western Region Chattisgarh Bastar / jagadalpur, Bilaspur, Korba, Raipur Ahmedabad (2 no. of RAS), Bhavnagar, Bhuj, Surendranagar, Gujarat Valsad Akola, Aurangabad, Jalgaon, Kalyan, Kolhapur ( 2 no. of RAS), Maharashtra Margoa, Nanded, Pune ( 2 no. of RAS), Sangli, Solapur, Panjim Jabalpur, Bhopal, Indore, Chindwada, Guna/Ratlam, M.P. Hoshangabad/Itarsi, Khandwa, Khargon/Gwalior, Mandseur, Reva, Sagar, Satna, Shahdol, Sidhi, Ujjain,

Kerala State : Escalation Chart

Support Engineer Contact level name Designation details E-Mail ID

Technical L1 support support Arun Kathik Engineer 9349840365 [email protected]

Senior Technical L2 support support Arun Nair Engineer 9820029163 [email protected]

Technical Sathish Director [email protected] * All mails to be copied to [email protected] Circle Places Kerala Allepy, Kottayam, Kozhikode, Palghat, Trichur, Trivandrum ( 2 no. of RAS)