Settings Under Tools, Options, Mail Format

M.S. Outlook Troubleshooting

Set Outlook Startup 1. Tools, Options, Other, Advanced Options

Settings under Tools, Options, Mail Format

1. Avoid using Word as email editor a. causing problem printing email, such as missing headings… b. problem with signature not showing up properly (if you need use some of the features in Word, you can compose the email in Word and sent it from there)

2. Using HTML vs. Rich Text for Attachment a. HTML puts the attachment on the separate “attachment” line b. Rich Text puts the attachment in the body of the email

Using Field Chooser to adding columns

1. Right-click on the filed heading 2. Left-click to select Field Chooser 3. Locate the field(s) 4. Left-click to hold the drag the filed to the column headers 5. Release the mouse when you see the red arrows Remove extra line break (in Plain Text) 1. Tools, Options, Preference 2. Click on the “Email Options..” button 3. Check “Remove extra line breaks in plain text messages” Contact folder not showing

1. Right-click on Contact 2. Left-click to select Properties 3. Click the Outlook Address Book tab 4. Check the Show this folder as an e-mail Address Book

Setting the Business School Address Book as the first choice 1. Tools, Address Book 2. Tools, Options 3. Under “Show this address list first:” click the drop down arrow to select ”Business School” 4. Under “Keep personal addresses in:” select “Contacts” 5. Under “When sending mail, check….” a. If you don’t see “Business School” there, click the “Add” button b. In “Add Address List” locate “Business School”, then click “Add” c. Use the arrow to move the address books Recover deleted emails 1. Click on the Deleted Item first 2. Tools, Recover Deleted Items… 3. Select the message you want to recover, then click the second button from the right

Setting up Delegations

For the owner: 1. Tools, Options, Delegates 2. Click the “Add” button 3. Locate the person you want to give the rights to 4. Set up permission levels for the item(s) For the delegates 1. File, Open, Open Other User’s Folder 2. Click on “Name” 3. Locate the name of the “Other user” 4. Select the folder you are set to access Archive, Archive, Archive…

Open Archive Folder 1. File, Open, Outlook Data File

Change the name of the Archive Folder 1. Right-click on the Archived Folder 2. Select “Properties for …” 3. Click the “Advanced…” button 4. Type the name

Compact Archived file 1. File, Data File Management 2. Click on Settings… 3. Click on “Compact Now”