2008 Csu Customer Satisfaction Surveys

2008 CSU CUSTOMER SATISFACTION SURVEYS Sacramento State Function Number of Surveys Sent # Sent # Responses % Response Staff Invite from: Send Via: Students Faculty & Staff (BPRT)* Total 1. Accounting VPA Garcia BPRT E-mail 404 404 2. Accounts Payable VPA Garcia BPRT e-mail 404 404 3. Career Services (student) VPSA Varlotta Messaging 4334 4334 4. EH&S VPA Garcia E-mail 3194 3194 5. Facilities VPA Garcia E-mail 3194 3194 6. Financial Aid VPSA Varlotta Messaging 3500 3500 7. Housing VPSA Varlotta Messaging 928 928 8. Library Provost Sheley Messaging & E-mail 4334 3194 7528 9. Mail VPA Garcia E-mail 404 404 10. Procurement VPA Garcia BPRT E-mail 404 404 11. Parking VPA Garcia Messaging & E-mail 4334 3194 7528 12. Police VPA Garcia Messaging & E-mail 4334 3194 7528 13. Shipping & Receiving VPA Garcia BPRT E-mail 404 404 14. Student Financial Services VPA Garcia Messaging 4334 4334

Sent via e-mail to BPRT (404) Invite from Garcia Sent via e-mail to all faculty/staff (3194) Invite from Garcia/Sheley o Accounting o Environmental Health & Safety o Accounts Payable o Facilities o Mail o Library o Procurement o Parking o Shipping & Receiving o Police

Survey sent 5/6/08, open through 5/20/08 Survey sent 5/06/08, open through 5/20/08 Sent via Sac State Messaging (4334)* Invites from Garcia/Sheley/Varlotta Sent via Sac State Messaging to all RH students (928) Invite from Varlotta o Career Services (Varlotta) o Housing o Library (Sheley) o Parking (Garcia) Survey sent 4/24/08, open through 5/16/08 o Police (Garcia) o Student Financial Services Center (Garcia) Sent via Sac State Messaging to 3500 FA students (@22% of 15,700 FA list) o Financial Aid *To stratified student sample developed by OIR (20% of students) Survey sent 4/22/08, open through 5/18/08 Surveys sent w/individual messages 4/29/08 and 4/30/08, open through 5/16/08