Reading and Writing (RAW) Center Guidelines for Responding to Email Submissions

Quick Steps: 1. Open oldest email submitted to [email protected] (Found in at Gmail.com using the email as the username and the password helpme2401) 2. Record the student's W# for later 3. Respond to student's assignment with writing help, providing your name and some positive feedback first (See details below about providing feedback) 4. Move the email into the “Read and Replied” folder (see move folder icon) 5. Enter the student's W# in SARS computer at the front desk. Select RAW Email tutoring. No need to log out because it defaults to 20 min.

Student Submission Directions:

On the RAW Website under “Email an English Tutor” (http://www.laspositascollege.edu/raw/EmailTutoring.php), students are directed to submit their assignments to [email protected] along with their W#s, instructor directions, and questions about their assignments. Students are told that they can submit M-W with the expectation of a response from a tutor within 48 hours.

However, students who use the email submission option are not always aware of the website information, which is why the same information is in an automatic response that students receive once they have submitted to this email address.

No W#? Even if the student did not submit the required information, please provide tutoring feedback, but be sure to ask for the student's W# so that we can record the service provided in our SARS system.

Providing Feedback:

1) Spend up to 20 minutes responding to writing assignments. 2) Review the student's specific questions and instructor directions before reading the assignment. 3) Provide a summary of your feedback in one paragraph in the body of your reply, with notes in the body of the paper when appropriate. 4) Begin the summary with your name and positive feedback about the assignment. Typically limit your constructive feedback to a few (3-5) important issues or patterns of errors, rather than dozens of notes; you might summarize a pattern, such as frequent comma splices or the need for stronger transitions. 5) Provide explanations and/or links to resources for fixing errors rather than fixing errors; however, fixing the first example of an error is sometime appropriate if accompanied by an explanation and advice to search for similar errors throughout the paper. 6) For notes in the body of the paper (which you can download and then reattach) you might use a tool like MS Word's insert comments or track changes within the written assignment if down- loadable. You might also choose to cut and paste the assignment into the body of the email for response and enter notes in bold within the text. 7) Even when you're only asked to look for sentence-level errors, consider more global issues as well (i.e. thesis, focus, paragraph coherence, transitions, support, logic, examples); sometimes students don't know they need help in these areas but end up appreciating this information. 8) Thank students for submitting and invite them to submit again for future assignments or visit us face-to-face in 2401D.