Glenside Country Practice

GLENSIDE COUNTRY PRACTICE

PATIENT PARTICIPATION GROUP MEETING

25th June 2013

MINUTES

Present : Dr Ritabrata Ray - Partner Gill Stafford – Practice Manager Karen Bates – Assistant Practice Manager Jeanette Holmes Jennifer Reed Peter Cox Tony King Valerie King

Apologies : Arthur Adams Michelle Abbott Malcolm Brown Doug Carbine-Evans

Virtual Members : The Shires School Chloe Rayson Diana White James Close

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Minutes from last meeting

The minutes from the last meeting were thought to be a true record.

Extended hours – At the request of the group, it has now been confirmed that our extended hours can be on a Monday 6.30- 7.30pm at Castle Bytham and Thursday 6.30-7.30pm at Corby Glen as suggested by the group members at our first meeting in October last year.

This will be implemented as of 1st July 2013. Notices to this effect will be placed in the surgery and the website and practice leaflet will be amended accordingly.

Welcome to new members

We now have 5 new members of the PPG. These are Tony and Val King, Michelle Abbott, Doug Carbine-Evans and Jennifer Reed.

The group now consists of 15 members, of which 10 will be members that will try to attend meetings and 5 are virtual members, who will make contact to the group via email.

New Website

The new practice website is now up and running and the website address is www.glensidecountrypractice.com Over the coming weeks we will be updating the site with photographs of the surgeries and staff.

Online Booking of Appointments & Ordering Medications

Now that the new practice website is up and running, we now have the facility to allow patients to book appointments and order their prescriptions online.

To do this, patients must bring along a photograph form of ID, ie passport or driving license. Once this is registered on to the system you will be given a user name and password.

This is available to all patients over the age of 16 and all patients must come along to the surgery to register. Patients can not register their children or spouses for patientD:\Docs\2018-05-04\0b6a218b6897f685af2aae50d2822c1c.doc confidentiality reasons. Page 2 of 3

At present you can only book appointments with the doctors. The facility to book with the nurse is a little more complicated as she D:\Docs\2018-05-04\0b6a218b6897f685af2aae50d2822c1c.doc Page 3 of 3