NATALY BURGIO

Congers, NY 10920 • [email protected] www.linkedin.com/in/nburgio SUMMARY Results-driven professional with project management experience in various corporate environments. Skilled in developing and executing strategic initiatives, managing complex business functions, and evaluating impact and performance accountability. Persuasive communicator with extensive negotiations and constituent relations background and client facing skills. CORE AREAS OF EXPERTISE  Project Management ● Strategic Planning  Process Improvement  Negotiation  Creative Problem Solving  Quality Improvement  Organizational Development  Cross Functional Teams Management

PROFESSIONAL EXPERIENCE January 2013 – Current Financial Company (Montvale, NJ) Project Manager, PMO (contract position)

 Work on multiple project with teams in different offices/countries  Provide full project management support including project start up, guidance and transition to operations  Direct cross-functional teams to meet project objectives  Identify opportunities to improve process and performance  Manage project documentation: plan, decisions, change/issue log, SharePoint site, reports etc  Interact with internal and external project stakeholders, business, IT, Operations  Ensure projects meet success criteria: time, budget, quality. Provide assistance and guidance to the project team  Proactively manage, control, and coordinate changes to scope, schedule, cost, quality, and risk to mitigate project impact  Ensure adherence to best practice project management methodologies

June 2008 – October 2012 Healthcare Company (White Plains, NY) Jr. Project Manager/ Coordinator, PMO Project Portfolio:  Client Database Warehouse transition.  Software Implementation (create an ability to process member information). Data merge from various vendors. Eligibility automation.  Claims File Process transition from one client vendor to another.  System enhancement. Automation of eligibility process.  SharePoint Sites implementation.  Mass member assessment ( member outreach live and telephonic).  R&D projects: creation of reports utilizing various software.  Dashboard development, standardization of Operations metrics, system integration.  Field Base case management Implementation.  Product Development.

Project Management:  Managed multiple projects and teams with up to $1M budget simultaneously.  Lead various phases of projects utilizing SCRUM methodologies from initiation and planning through successful implementation in a cross-functional environment.  Successfully managed 1M+ projects in collaboration with other PMO team members.  Analyzed and managed issues, risks and scope-creeps, took corrective actions if necessary.  Accountable for implementation and compliance of key milestones and contract deliverables.  Managed project teams (IT & Business) with resources in multiple locations, onshore and offshore, including external vendors and consultants.  Negotiated project resources, directed project staff work in a matrix setting.  Managed all JIRA items for the assigned projects.  Lead project meetings, followed up on action items, tasks/deadlines and milestones monitoring for all project resources.  Documentation management: project plan, meeting notes, change/issue logs on SharePoint site, etc.  Accountable for the live members outreach. Had 92 temporary workers reporting to (including staffing/invoicing/coordination with agencies).  Directed numerous improvement efforts. Contributed to standardization of PMO department by creating and implementing various procedures, forms and reports. Product Management:  Lead several R&D and system integration product development initiatives through the lifecycle from conception to launch to evaluation.  Drove product development utilizing end-user experience and balancing business needs and technological capabilities.  Managed product line communications with the different parts of the organization. Vendor Management: (served as a Vendor Manager February 2009- December 2009)  Managed vendors on the responsibilities outlined in the contract and statement of work.  Acted as Liaison between vendor and company by being point of contact, resolving vendor inquires and claims, requesting, planning and monitoring events, coaching staff, evaluating vendor performance.  Conducted marketing analysis and evaluation on current and potential vendors.

May 2006 – April 2008 Environmental Company (W. Nyack, NY) Executive Assistant to President  Coordinated team deployment and work on client sites.  Tracked costs to ensure projects were delivered on or below budget.  Negotiated with vendors to reduce costs, obtained bulk purchase discounts and signed annual contracts.  Implemented and maintained system for product and process patents maintenance Supported President with day-to-day needs.  Developed and recommended office procedures and systems to ensure efficient office operations.  Conducted Internet researches on comparable technologies, government regulations, and other related business strategy information.

June 2005 –March 2006 IT (Lake Mary, FL) Web Site Project Manager/ Marketing Associate (contract position)  Managed all aspects of the company’s web site development (project initiation, planning and design, development, testing, implementation and post implementation).  Worked with IT offshore resources.  Lead team meetings and status reports, monitored schedules and provided on-going feedback to project and executive team members.  Generated and monitored marketing campaigns, market analysis and competitive analysis.

May 2003 - March 2005 IT (Congers, NY) Coordinator  Assisted in various projects, researches (products, competitors).  Conducted vendor analysis and contract negotiations.  Monitored and updated project schedules.  Developed, executed and monitor company awareness campaigns.  Organized meeting and prepared handouts.

September 2002 - May 2003 Healthcare Company (Fair Lawn, NJ) Health Care Coordinator  Conducted comprehensive chart audit, organized and maintained filing systems.  Worked with the Director of Nursing on obtaining authorizations, scheduling and confirming appointments.  Point of contact for clients for problem solving. Acted as a liaison for client’s families.  Created activity groups, contributed in the special events, coordination of trips and outings.  Interviewed and assessed newly admitted clients to the facility, prepared admission documentation. EDUCATION Master Degree in International Economics – National University A.S. Business Administration - Rockland Community College Project Management Certificate – Kaplan University Pursuing PMP Word Core Certification – Microsoft Microsoft office overview – Rockland BOCES Proficient in MS Project, Microsoft Outlook, Word, Excel, PowerPoint, Visio, Access , SharePoint, Clarizen, JIRA & @Task

SKILLS Systems implementations in the clinical and business application Formal project management methodology knowledge. Experience with iterative, agile, SCRUM, SDLC methodologies. Proficiency in project management tools Experience working with cross-functional teams/matrix management Knowledge of managing remote teams/projects Ability to effectively communicate within all levels of the organization and with the clients Customer facing skills