Provide Accommodation Reception Services

Provide Accommodation Semester 1&2 Reception Services

PREPARED BY PHILIP MAW Week 1 Short Answers

Week (1) Review questions for Chapter (1)

1. Give the definition of Hospitality industry.

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2. What are the characteristics of the hospitality industry?

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3. Give definition of corporate hotel, suite hotel and resort hotel.

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2 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A 4. What are the three levels of services, give short explanation of each.

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5. What are the seven deadly sins of services?

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6. What do we have to do, to achieve success in our hospitality business?

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3 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A ______

7. Give the definition of target market?

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8. What is world-class service? And give short explanation of it ______

9. What are the advantages and disadvantages of independent hotels?

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10. How can a hotel influence a traveller’s decision to visit or return to the hotel?

4 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A ______

5 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A