<p>Provide Accommodation Semester 1&2 Reception Services</p><p>PREPARED BY PHILIP MAW Week 1 Short Answers</p><p>Week (1) Review questions for Chapter (1)</p><p>1. Give the definition of Hospitality industry.</p><p>______</p><p>2. What are the characteristics of the hospitality industry?</p><p>______</p><p>3. Give definition of corporate hotel, suite hotel and resort hotel.</p><p>______</p><p>2 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A 4. What are the three levels of services, give short explanation of each.</p><p>______</p><p>5. What are the seven deadly sins of services?</p><p>______</p><p>6. What do we have to do, to achieve success in our hospitality business?</p><p>______</p><p>3 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A ______</p><p>7. Give the definition of target market?</p><p>______</p><p>8. What is world-class service? And give short explanation of it ______</p><p>9. What are the advantages and disadvantages of independent hotels?</p><p>______</p><p>10. How can a hotel influence a traveller’s decision to visit or return to the hotel?</p><p>4 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A ______</p><p>5 SI/ULTIMO/T&H Created: 5/2/09 Version 1.1 Date for review June 30, 2009 Unit Code: SITHACS001A </p>