Christopher Fawks [email protected]
Work Experience February 2009 – July 2010 Six Flags Entertainment Agawam, MA, Arlington, TX Training Manager: Constructed and implemented training modules for 3,500 Six Flags employees and vendors Implemented, scheduled, facilitated, and refined On Boarding Orientations and Management Training Programs Built and facilitated Food department training program, including Department Basic Training, and Point of Sale Training Collaborated with cash handling departments and the Internal Audit department to decrease shrinkage Audited and assisted with individual department training modules to ensure effectiveness of all training programs Monitored training results through Audits and Guest Service Survey results Scheduled and directed Employee Relations center to ensure a harmonious working environment for all employees
Human Resources Generalist Supervisor: Reviewed all employee paperwork to ensure completion in a timely manner and within legal compliance Improved efficiency through reduction of overall issues in incoming and outgoing paperwork Decreased response time in contacting applicants for scheduling interviews, and in regards to background issues Delegated tasks to human resource clerks in order to resolve issues in an efficient and timely manor Facilitated trainings for new supervisors on basic Human Resource policy and regulations relevant to their positions Reviewed applications and conducted primary interviews for seasonal, full time, and management positions Communicated with departments to determine staffing needs and assisted in placing and promotion decisions Analyzed staffing and promotion metrics to ensure compliance and responded to issues as they arose
July 2004 – December 2007 Six Flags Entertainment Arlington, TX Field Training Officer: Trained new security officers in guest interaction, problem solving, and basic guest relations Security Officer: Protected employees, guests and corporate assets; and enforced company policies Motorized Parking Lot Patrol: Assisted guests with mechanical issues, first aid problems and interacted with local police departments
May 2007 – August 2007 Moody Gardens Resort Galveston, Texas Hotel Human Resources Intern: Accepted and assessed applications from all potential employees Processed in and oriented all new employees to ensure all new hires understood the expectations and culture Performed background checks and drug tests on new employees to promote a safe working environment Worked as an advocate to interns, addressing issues as they arose, and ensured a positive work experience Accomplishments o Produced a new employee orientation program incorporating a PowerPoint presentation and property tour o Developed and implemented an employee incentive and recognition program to increase positive interactions o Planned and executed special events for employees in order to increase overall employee satisfaction
August 2008 – January 2009 Gaylord Texan Grapevine, TX Special Event Trainer/Supervisor: Trained, scheduled and supervised 50 attraction employees according to Gaylord Standards
August 2007 – April 2008 Texas Tech University Office of Annual Giving Lubbock, TX Caller: Contacted Alumni of Texas Tech in order to update their information and solicit donations
Education Masters of Science in Human Resource Management May 2012 University of Texas at Arlington, Arlington, Texas GPA: 3.56
Bachelor of Science in Restaurant, Hotel, & Institutional Management May 2008 Texas Tech University, Lubbock, Texas
Certifications Passed SHRM PHR Certification Exam January 2009 SHRM Certificate in Professional Human Resources Management November 2008