Dhanraj Kamdar

Dhanraj Kamdar GSM: + 968 99879616, Landline: + 968 24475598 E-Mail: [email protected],

Senior level assignments in Sales and Marketing, After Sales Management & Quality Improvement with reputed organizations of Automobile Industry.

PRÉCIS A competent professional with over 14 years of varied experience in Sales & Marketing Management, After- sales Management, Manufacturing, Quality Assurance. Presently designated as Senior Executive with Saud Bahwan Automotive LLC, Muscat, Sultanate of Oman. Adept at providing product and service operations; understanding clients’ requirements and providing products and services accordingly.

Track record of implementing innovative strategies to achieve phenomenal escalation in business turnover. A Product and Process Related Specialist, capable of creating and running profit centers by achieving customer satisfaction of high end customers along with employee satisfaction and company satisfaction. Exhibited abilities in generating leads, consistently increasing revenues, market share and favorably impacting profitability by exceeding all the set goals & corporate objectives.

Proficient in handling automobile sales and after sales operations

PROFICIENCY MATRIX Managerial skills: Workshop Management Manpower Management Field Service Customer Satisfaction Index Management Dealer Development Quality Management Strategy Planning & Operation Recruitment Inventory Management Product Management Distributor Sales Management

Technical skills: Operation & Maintenance Diagnostic and General Repair Body and Paint Repair New Vehicles/Eqpt. Storage Car/Eqpt Technical Assessment Pre Delivery Inspection Quality Improvement Correspondence Online Claim Submission Warranty Decision Technical Feedback Reports & Documentation

Key deliverables across the tenures:

Planning & Management ⇢ Assisting in formulating the strategic business plans to enhance sales & service operations for achieving increased CSI and business growth. ⇢ Periodically reviewing the work shop for the service repair process, equipment maintenance, adheres of safety, environment and recommend for the necessary improvements; conceptualizing & implementing sales and service - promotional activities as a part of brand building & market development effort. ⇢ Arranging different customer campaigns for the business growth & brand promotion; monitoring the productivity/efficiency of the sales and service staff, equipments & work bays; introducing & implementing incentive plans based on performance.

Service Operations ⇢ Setting up and handling the overall operations at the service setups & secondary channels. ⇢ Streamlining the service systems and developing new systems & training for enhancing efficiency. ⇢ Maintaining an effective inventory of spares for smooth execution of service operations; coordinating with the principals for providing product performance reports & possible enhancements.

Dealer Management ⇢ Developing new business partners to expand product / service reach in market and coordinating and assisting them to promote the sales/product / service. ⇢ Devising business plans branches/dealers’ to achieve the stipulated targets, after a thorough evaluation of the market, consumer behavior and business objectives. ⇢ Appraising branches/dealer’s performance, systems & manpower to ensure quality services and achieve set targets.

Customer Care ⇢ Skilled and experienced in handling Premium Luxurious Car Segment customers. ⇢ Collecting & collating data on repeat jobs/ other specific complaints, analyzing the route cause & discussing the same with the company team for counter measures. Handling complaints relating to warranty and service quality standards. ⇢ Interacting with customers for solving their technical & service problems as well as with corporate & walk in clients for service feedback & troubleshooting operations related problems.

Maintenance ⇢ Planning and effecting predictive and preventive maintenance, SOP systems of products, various machineries to increase productivity and effective equipment utility. ⇢ Proactively identifying areas of obstruction/breakdowns and taking steps to rectify the event, equipments through application of solutions & trouble shooting tools.

WORK EXPERIENCE Apr 12 – Till Date with Saud Bahwan Automotive LLC, Muscat, Sultanate of Oman as Sr. Marketing Executive

Accountabilities: ⇢ Working with the Special Equipment Division of Saud Bahwan Automotive LLC. ⇢ Looking after Sales and product management of Specialized Equipments exclusively developed for Airport, Seaport and Defence customers of Sultanate of Oman.

Major Highlights: ⇢ Looking after Sales and Product Management of Industrial Equipments like – o Forklifts o Truck Mounted Cranes & Platforms o Airport Ground Service Equipments o Transport Refrigeration Units ⇢ Providing solutions to the requirement of Airport & Seaport customers by representing multiple products from world class manufacturers across the globe. ⇢ Laying out sales targets and achieving within stipulated time frame. ⇢ Developing new products and principals in line with changing requirement of customers and market trends. ⇢ Superior product handling by means of efficient Product Development Team.

Apr’07 – Mar’ 12 with Saud Bahwan Automotive LLC, Muscat, Sultanate of Oman as Senior Service Executive

Accountabilities: ⇢ Working with the Service Head Quarters of Toyota, Daihatsu and Lexus franchisees. ⇢ Looking after centralized warranty, ISO, technical administration and customer complaints of 32 branches across Oman.

Major Highlights: ⇢ Successfully handled the service operations of Premium Lexus Brand at Muscat Head Quarters. Lexus workshop of Saud Bahwan Automotive LLC is one of the best showcased workshops in Global network of Toyota Motor Corporation. ⇢ Independently handled the section as business profit centre. ⇢ Acted as the key person in the distributorship for implementing & monitoring Fix It Right project in Oman by Toyota Motors Corporation – Japan. ⇢ Actively participated in technical support and warranty activities as an independent profit centre. ⇢ Certified internal auditor & Coordinator of after sales department for the ISO 9001:2008 Quality Management System, Environment management system and OHSAS. ⇢ Fully conversant with automotive diagnostic softwares and DMS softwares like AS 400, SAP DBMS etc. ⇢ Handled and resolved customer complaints reported to the Chairman’s office, Toyota Motor Corporation- Japan and also coordinating with legal department for resolving customer complaints reported to consumer forum and court of law. ⇢ An active member of Technical Administration Team of Saud Bawhan Automotive which is engaged in achieving Best Distributor Award from Toyota Motor Corporation - Japan from the year 2003 onwards. ⇢ Recognized as certified Toyota Customer Service Workshop Management (Kodawari) Instructor by Toyota Motor Corporation.

Jan’03 – Mar’07 with Cama Motors Pvt. Ltd., Ahmedabad as Manager – Shop Floor

Accountabilities: ⇢ Looked after the service operations of Mercedes Benz dealership for Gujarat & Rajasthan regions.

Major Highlights: ⇢ Provided an effective link between the premium segment customers and workshop and thereby ensuring continuous flow of jobs to the workshop to maximize profitability. ⇢ Retained the customers by meeting their expectations and expand the range and quality of service department’s customer base. ⇢ Increased the sales for the department by promoting service offerings and for the whole dealership by liaising with parts department for sales of accessories, collections etc and by notifying the sale department for any vehicle sales opportunity. ⇢ Successfully managed after-sales department as the Business Profit Centre for Gujarat and Rajasthan State ⇢ Held the responsibility as HOD-Service for the ISO 9001:2000 Quality Management System, ISO 14001 – Environment Management System and OHSAS 18001 – Occupational Health and Safety Assessment Series. ⇢ Independently monitored customer complaints in coordination with Principals – Daimler Chrysler India Pvt Ltd.

Sep’01 – Nov’02 with Punjab Automobiles, Sola, Ahmedabad as Works Manager

Accountabilities: ⇢ Handled the service operations of Automobile Dealership of Mahindra & Mahindra Ltd & Bajaj Tempo Ltd.

Major Highlights: ⇢ Successfully looked after dual responsibilities of Service Manager and Service Marketing Manager. ⇢ Efficaciously handled the Vehicle service quality of Mahindra and Mahindra SUVs. ⇢ Managed customer complaints in co-ordination with Principals.

PREVIOUS ASSIGNMENTS Dec’00 – Sep’01 with Neptune Equipments Pvt. Ltd., Ahmedabad as Service Engineer

Nov’98 – Feb’00 with Godrej – GE Appliances Ltd. as Executive – Manufacturing & Quality

Jun’98 – Oct’98 with Amtrex Appliances Ltd., Ahmedabad as Engineer Trainee

Dec’93 – Nov’94 with Wizard Allumet Pvt. Ltd., Ahmedabad as Production In-charge

EDUCATION

⇢ Presently pursuing Post Graduation Diploma in Business Administration (Marketing) (Final Year) from Symbiosis Centre of Distance Learning, Pune. ⇢ Diploma in Automobile Engineering from Government Polytechnic, Ahmedabad (Technical Examination Board- Gandhinagar) in 1998. Scored 78%. ⇢ Diploma in Electrical Engineering from Government Polytechnic, Ahmedabad (Technical Examination Board- Gandhinagar) in 1996. Scored 66%. ⇢ Diploma in Mechanical Engineering from Government Polytechnic, Ahmedabad (Technical Examination Board- Gandhinagar) in 1993. Scored 59%

Professional Enhancements: ⇢ Certified Internal Auditor by TUV for the ISO 9001:2008, ISO 14001:2000 and OHSAS 18001 Management Systems. ⇢ Certificate Course of Designing from Center for Environmental Planning and Technology, Ahmedabad. ⇢ Accredited as Competent Communicator and Competent Leader by Toast Masters International- USA (www.toastmasters.org).

IT Skills: Conversant with MS Windows, SAP, AS 400, Automobile Dealer/ Distributor Management Systems, Automobile Diagnostic Softwares.

ACADEMIC PROJECTS

⇢ Completed project on:  Fabrication of Vertical Crops Cutting Machine - Useful in Agriculture Industry as a part of Mechanical Engineering curriculum.  Design & fabrication of 1 KvA transformer for Electrical Machines Laboratory of Government Polytechnic, Ahmedabad as a part of Electrical Engineering curriculum.  Preparation of detailed presentation report with photographs and technical specifications of the vehicles displayed at automotive show ‘AUTO EXPO 1998’ organized at New Delhi to enlighten the knowledge of junior students of Government Polytechnic, Ahmedabad as a part of Automobile Engineering curriculum.

TRAININGS ATTENDED

⇢ Six Months In plant Training at Central & Divisional Workshop at Gujarat State Road Transport Corporation, Naroda/ Chandola – Ahmedabad as a part of Automobile Engineering curriculum. ⇢ Training with Amtrex Appliances Ltd., Ahmedabad on ‘Sheet Metal and PUF Assembly of Bottle Coolers Manufactured for Cocoa-Cola India Ltd.’ ⇢ Attended and successfully completed the National Integration Camp organized by national Service Scheme (NSS) India as team leader from Gujarat State at Periyar Centenary Girls’ Polytechnic, Thanjavur, Tamil Nadu. ⇢ Professional Managerial, Product and Technical trainings of Mahindra and Mahindra, Mercedes-Benz, Lexus and Toyota brands

Academic Achievement

⇢ Achieved ‘Rustom Cama Award’ with Gold Medal for securing first rank in Automotive Engineering in Gujarat State for the year 1998.

PERSONAL DOSSIER

Date of Birth : 6th August, 1973 Present Address : Employee Code : 17152, C/o Saud Bahwan Automotive LLC, PO Box No: 3168, Code - 112, Ruwi, Muscat – Sultanate of Oman Permanent Address : 5/B Panama Society-1, Behind Chandernagar, Paldi, Ahmedabad- 380007, Gujarat Linguistic Ability : English, Hindi, Gujarati