PC Support Technician

PC Support Technician Job Description 1/9/2018

Job Summary:

To install, configure, troubleshoot, repair, and maintain MAC & PC-compatible computers, peripherals and associated hardware and software installations. Provide support to end-users on a variety of issues, including software, hardware, and peripherals.

Essential Duties and Responsibilities

Responsibilities would include but not be limited to the following:  Installation, configuration, troubleshooting, maintenance, and repair of MAC & PC- compatible computers, peripherals and associated hardware and software installations  Knowledge, experience, and be able to support desktop operating systems (including Windows XP, Windows 7, & Mac OS X) and desktop applications such as the various MS Office applications  Knowledge, experience, and be able to support internet and TxEIS applications (including Firefox, IE Explorer, & Safari)  Ability and knowledge of how to connect a PC Workstation to a network and be able to verify network connectivity  General networking competence using various NET commands is preferred (will be expected to map drives and printers)  Planning, installation, and management of physical network cabling is preferred  Knowledge and experience Windows 2008 Server is preferred  Experience with and the ability to use diagnostic tools  Contact software and hardware vendors for tech support and warranty assistance when necessary  Strong interpersonal, communication (both oral and written), and problem-solving skills , including ability to collaborate with multiple parties while achieving results.  Must be a self-starter and have demonstrated ability to work independently with minimum supervision, yet remain a strong team player  Organizational skills with the ability to prioritize and handle multiple simultaneous tasks  Must have professional appearance and strong desire to learn

Education and/or Experience

 Must have a minimum of two years of hands-on experience as a PC technician  Working experience in a K-12 educational environment and/or a large-scale technology program (i.e., multiple projects) is preferred  Equivalent combination of education (lesser) and experience (lesser) may be considered in lieu of requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually minimal (i.e., typical classroom environment).

Work Schedule

of 2 PC Support Technician Job Description 1/9/2018

Normal working hours are from 8:00am to 5:00pm M-F. Some evening and/or weekend work is possible.