MARGARET MCCAHON (610) 608.2714 [email protected] Collegeville, PA 19426 http://www.linkedin.com/in/margemccahon SUMMARY
INFRASTRUCTURE MANAGER/PROJECT MANAGER with 20+ years of Information Technology experience in infrastructure support. Manage projects, such as migrations, server and application upgrades and user documentation generation and office technology moves. Work with budgets of $2M and saved companies money with ability to make quick, accurate decisions, especially in emergency situations, for a 24x7x365 support environment. Hands-on management style and a willingness to assume whatever role necessary to accomplish objective above standard and on time.
TECHNICAL EXPERTISE
Project Management, Infrastructure Management, Vendor Relations, ITIL disciplines, MS Project, Active Directory 2003, Server 2003, SharePoint, LAN/WAN, MS Visio, Firewalls (Raptor and Watchguard), Cisco switches/routers, OSPF, BGP, EIGRP, Barracuda SPAM appliance administration, Windows7, Office 2010, VNC.
PROFESSIONAL EXPERIENCE IRON MOUNTAIN, COLLEGEVILLE, PA 2012-PRESENT Project Manager/Systems Engineer Accountable for overall delivery of defined Client Technology projects. Serve as customer and vendor contact for assigned projects. Develop project schedules, plans and documentation and defines/assigns work to project staff. Monitor and control work in progress and assists in definition of technical requirements pertaining to each SOW. Identify and manage scope changes. Develop new policies and procedures related to DCS/DRCi projects to improve communications and ensure successful and timely project completion.
RANDSTAD/IRON MOUNTAIN, COLLEGEVILLE, PA 2011-2012 Technical Writer
Assisted Manager of DMS Support in documenting support standard procedures for new employees. Gathered data from management and Tier 2 support staff to create documentation. Updated and merged existing documentation. Worked with staff to ensure accuracy of the instructions.
ASSURANT SOLUTIONS, King of Prussia, PA 2007-2011 Technical Services Manager
Managed local server administrators and network architects, six desktop support representatives in York, PA, Albany, and Ft. Worth, TX to support 1500 employees on 80 Windows-based servers.
Served as Project Manager on the following projects: o VLAN Implementation - Created plan to implement VLAN across a flat EIGRP network in six offices. 1500 users affected, multiple testing phases. Project duration; 12 months. o VOIP over MPLS - 900 users affected, three implementation phases. Coordinated the replacement of voice T1 circuits to VoIP over MPLS working closely with business unit leadership to develop list of testers and appropriate cut over times. Test cutover; one weekend. Cutover following weekend. o Network infrastructure site relocation - 250 employees affected. Included 15 servers and 500 data ports 500 telecom ports. Schedule closely coordinated with VP of IT and departmental Directors. o Lotus Notes Upgrade 6.0 - 8.5 - 16,000 users affected, six testing phases; version 6 - 8.5 and version 7 - 8.5 each version tested in lab environment, IT and user community. Coordinated deployment schedule of packaged install with business division stakeholders in final stages of testing to develop preliminary deployment schedule. Deployment performed in phases by business unit as follows: remaining IT staff, office staff (executive, call center, finance, HR), travelers. Total deployment - 6 months. o Microsoft Server OS Upgrade - 1500 users affected, three major phases; production, location, domain controller. Each of the major phases broken out by location. o RightFax- Effecting external clients and 50 end users, two phases. Experienced in using ITIL Service Support and Service Delivery disciplines such as service desk, change management, incident management, problem management, SLA’s, business continuity, service availability and capacity management. Increased the effectiveness of existing network diagrams by enhancing Visio diagrams of infrastructure, providing insight for future infrastructure enhancements. Worked with vendors, senior IT management and business unit management on annual budget forecast. Worked with management on periodic budget reforecast. Used ReqLogic and eReq to manage all IT procurement and vendor processes, including RFQs, budget planning and forecasting for multimillion dollar annual IT budget. Developed comprehensive set of Help Desk Policies and Procedures for support staff. Composed semi-annual and annual reviews for eight employees and submitted salary increase and merit recommendations based on compensation budget guidelines. Mentored employees using monthly status meetings and ad hoc meetings as needed. Also held monthly status meetings with contractors in remote locations which in turn greatly increased project productivity and response time. Recognized by executive leadership for improvements in staff attitude evident to customers, a result of strong leadership and mentoring and implementation of policies and procedures.
WELLINGTON MANAGEMENT, Radnor, PA 1990-2007
Lead Analyst, Client Technology Support (2001-2007) Managed staff of four Tier II consultants to support hardware, software, and data services applications. Managed projects to maintain and upgrade Reuters, Thomson One, Factset, and Bloomberg products and equipment. Chaired weekly Change Control meeting with desktop support, network, server, messaging and desktop engineering teams to avoid one department’s projects causing issues in others. Managed four employees in one-month installation of Cisco MPLS switches in two offices. As member of global application committee, gathered requirements, recorded data for testing, and guided testers on Citrix applications to decide how to effectively distribute in-house and outsourced applications to European, Asian and Australian locations in order to minimize network latency. Implemented Cisco DMVPN in domestic offices to build redundancy into data circuits as disaster recovery effort, to increase bandwidth and to alleviate bottlenecks.
Senior Network Specialist (1997-2001) Managed moves, adds and changes on LAN/WAN in switched, segmented environment. Created and maintained documentation of network including Visio diagrams, IP Address inventories and support procedures. Supported OSPF and BGP infrastructure, maintaining Cisco routers and switches, implementing OSPF routing changes as needed and upgrading NOS. Coordinated network, Internet access and necessary changes to Firewall. Coordinated installation of all new circuits in Radnor office including T1’s and ISDN.
Technical Support Specialist (1990-1997) Supported desktop hardware and software for 50 end users. Provided 7x24x365 monitoring of HVAC, UPS through DVL’s Site Scan software. Collaborated with Data Network team to troubleshoot and resolve data network issues.
OTHER RELATED EXPERIENCE
FIDELITY BANK, N.A. Philadelphia, PA Office Information Systems Specialist
EDUCATION
Bachelor of Science, Information Technology, University of Phoenix Certificate, Project Management, Penn State School of Graduate Studies
PROFESSIONAL DEVELOPMENT
PMP Candidate Managing IT Projects Project Estimating & Cost Management Project Risk Management
CCNA Track Understanding Network Fundamentals Internetworking with TCP/IP Interconnecting Cisco Network Devices PROFESSIONAL MEMBERSHIPS Member of Project Management Institute