Temporary Welfare Advisor Counselling and Befriending

Temporary Welfare Advisor – Counselling and Befriending

3rd September To end December 2012

Reporting to: Welfare Manager or CEO

Job Purpose: The main purpose of the role is to ensure that LionHeart maintains an excellent welfare offer for RICS members and their families and dependents during a period of absence within the welfare team. The role is focused upon provision of counselling and befriending via the telephone to people that we are supporting.

The role is for 14 hours a week.

Main Responsibilities: 1. Management of a Client Workload  To take turns with the other Welfare Officers to cover the helpline during office hours.  To provide information, advice and support to all potential new beneficiaries contacting LionHeart by telephone..  To quickly ascertain what help/support might be appropriate and agree a way forward with the new beneficiary.  To liaise with the Welfare Officer who co-ordinates volunteers if involvement of a volunteer is appropriate.  Provide telephone counselling and befriending to individual clients.

2. Active member of the welfare team  To provide content for inclusion in the welfare focused areas of the website.  To provide case studies for inclusion on the LionHeart website and other publications and for Welfare Committees.  To provide reports as and when necessary in order to record decision-making and progress of beneficiaries.

Revised 8 April, 2018

WADVSR,JOBDESC EMPLOYEE SPECIFICATION

Temporary Welfare Advisor – Counselling and Befriending.

Education/Qualifications/Knowledge

 Good standard of general and further education.  Counselling Qualification(s).  Understanding of the main welfare benefits.

Experience

 Experience of providing counselling, support and befriending by telephone.  Experience of using databases and recording interventions.  Experience of report writing.  Experience of team working.

Other Skills

 Warm, friendly and polite telephone manner and excellent communication skills.  Accuracy and attention to detail.  Computer literate and familiar with databases.  Ability to work as part of a team.

Revised 8 April, 2018

WADVSR,JOBDESC